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Review by jaynicks 
Posted: 1.2 years ago
member for 1.6 years, 5 visits, last login: 250 days ago
 Grand Forks,Grand Forks,ND
 $40 per month
 "adequate service"
 "They like to sucker punch customers"
 "stay away"
| Pre Sales information:
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(ratings below consensus)
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I moved to Grand Forks and got a sublet. After asking "is this the lowest price?" MidCo said on the phone for $40 and, I forget, $50 installation. Verified as lowest price on the phone.
The installer guy failed, but I fixed it next day with a new Best Buy cable. Yawn.
Sucker punch one: I Iogon and there is an offer for $20/mo for six months no connect fee. Two hours of phone hassle they give me credit.
Sucker Punch two: I move 90 days later and MidCo says $50 connection fee. I remind them of their promise and they say that statement is not "policy". they basically say, "FU"
Sucker punch three: I terminate and we agree on a printed termination statement. Nothing happens for 80 days and I get a phone call saying "sending you to a collection agency" I ask for a name and get hung up on.
So here I am, typing away.
Summary: Connect is good. Customer support is great, but they make statements that are later denied by 'corporate'. Overall they are polite but firmly dishonest.
I figure there are some real screwup mid level managers who do not understand politeness, customers, trust, corporate strategy or DSL Reports who are messing them up. A waste of carbon footprint, people like that.
It does not matter. As a corporation they sucker punch clients. Stay away from them unless you like getting sucker punched.
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 Review by bear73
UPDATED: 1.3 years ago
member for 8.4 years, 1792 visits, last login: a few hours ago
Grand Forks Afb,Grand Forks,ND
$75 per month
 about 15 days
"bundle package of Cable TV and Broadband"
"$75!!!! Quest DSL is only $25 around here"
"it works and it's 2.5M down 256 up"
| Pre Sales information:
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Don't believe the "Fat 10MB Broadband pipe" hype.... reality is it's as fast as DSL...
If I could keep my email address (like if I had my own domain or POP server) then I'd change providers...
Latency is high, and throughput is typically around 4M or lower. Frequently its more around 2Mb. Additionally, there are frequent disconnects when streaming, like with a NETFLICKS instant view. I have tshot numerous times and the reply from techs is always "...see nothing wrong, just reboot teh modem..."
And then there is the price increases that seem to hit every 3-4 months...
Followup comments:  rsolo57
join:2002-02-23
Rapid City, SD
|  Your assesment needs fixing...
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bear73
Metnav... Fly The Unfriendly Skies
Premium
join:2001-06-09
Grand Forks Afb, ND
 ·Midcontinent Commu..
| Midco may be [chuckle] reliable, but ... the service I have had over the last year has been up 99% of the time, but I frequently have to reboot hte modem. The other thing I dislike about Midco's billing is their lack of transparency. Ask them how much each portion of the bill is, and they give you a run-around.
--
If ya gotta go, Go with a SMILE!
»www.thereligionofpeace.com/ | |
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bear73
Metnav... Fly The Unfriendly Skies
Premium
join:2001-06-09
Grand Forks Afb, ND
·Midcontinent Commu..
| Re: I get good speeds, but depends on the server... I test out to all of them and take the fastest. I test ofer a wide range of times also. I get MAX speeds ranging 8Mb-1.2Mb and its more frequently at the 2-3Mb speed during most daytime hours. The 8Mb speed was measured at 3AM local time.
--
If ya gotta go, Go with a SMILE!
»www.thereligionofpeace.com/ | |
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Review by keldarion
Posted: 2.7 years ago
member for 4.6 years, 10 visits, last login: 2.7 years ago
Sioux Falls,Minnehaha,SD
$49 per month
about 14 days
"This girl at the other end of the phone attempted to be knowledgable"
"constantly slow streaming from the web, too quick to timeout, takes forever to upload"
"avoid this company like the plauge!"
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first, there is no pricing on their website, if you call to find it out, they want to sign you up before quoting the pricing to you. Second when the installers came out, the first one had to call in a second one to install the cable modem. Come on I did both when I worked for Time Warner Cable. Finally, I absolutely hated the slow and jerky streaming from a webpage and the upload I got...I should be glad I wasn't running vonage on it at the time or it would take forever to do anything.
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Review by brucer69
Posted: 3 years ago
member for 3 years, 3 visits, last login: 40 days ago
Grand Forks,Grand Forks,ND
$45 per month
about 7 days
"Customer service is friendly and helpful."
"Service is advertised at 6Mb down. I Barley Get 1Mb."
"What do you expect for North Dakota. If there was a better services avalible, I would swich."
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I signed up for the Midco Max, which is uncapped downloads and 512kbp up. It would be worth it but I barley get the capped speeds of 2Mbs. If I had more options I would not use Midco. When I talked to customer service I was told "The network was just busy." I understand that but less then 1Mbs from cable is awful.
Followup comments: bryanlautt
join:2004-05-19
Mitchell, SD
| Speeds Yeah its pretty good too for me, uptime has been really good, i have only notice a little bit where email was down a bit and i guess one time where internet was down but it was back up in like an hour. Alot better then i can say for some other ISP's | |
| FrunkuS
Premium
join:2007-03-14
Le Mars, IA
| midco is good I live in sioux falls north of pilot truckstop
have the bussines service at home / package for $95.00 month and i thinks it
awsome pings are stable at about 58-60
dl speeds once tweeked 15-19 mbps
upload 900
i play online games and between a solid system and midco
i pull 150-190 fps in games online
Last Result:
Download Speed: 30791 kbps (3848.9 KB/sec transfer rate)
Upload Speed: 911 kbps (113.9 KB/sec transfer rate)
from »support.midco.net/
i drive truck so i,am only home once a week but if u need
some help with dr tcp i could meet and help you
jlm7424@midconetwork.com | |
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Review by canofbutter
Posted: 5.1 years ago
member for 5.1 years, 10 visits, last login: 4 years ago
Emerado,Grand Forks,ND
$52 per month
about 7 days
"It's fast (with midconet max for an increased upstream); installation process was smooth"
"Service is down almost as much as it's up; tech support is useless"
"If you don't need reliable service and just want speed, go for it."
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My service randomly cuts out for 3-4 hours a day, I called them once to get someone out to look at the line, the person never showed up. Turned out that somehow between the time my service was installed and the support call they messed up my street address in their database. I called them to get that fixed; it didn't get fixed. I e-mailed them three times within the span of a week and a half, I *finally* got a response from them about changing my address back. I called again to schedule someone to come out again, and yet again the person never showed up. Still waiting to get this resolved. I also wish that they had EFT (electronic funds transfer) capabilities from their web site or at the very least by phone. I would like to set up autopay through them directly, but it looks like I'll have to talk to my bank about that (which is *far* less convienient). The web based account center is quite useless as all you can do is add or remove e-mail addresses and see the information they have about you (which is not updated if changes are made; see my point above (the information online is still different than the information in their database)). Quite honestly I have never seen service this bad from a company; avoid it unless you are a very, very, very patient person.
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