dslreports logo

Review by xboxer1 See Profile

  • Location: Mount Kisco, Westchester, NY, USA
  • Cost Contract price not specified.
Supper Fast
None
Wicked
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

It is so much better than Verizon DSL. I Have not ever lost the connection in 5 months when with Verizon I lost the connection once a week.

member for 18.9 years, driveby review (so far)
lodged 18.9 years ago







Review by trnsfrguy See Profile

  • Location: Bronx, Bronx, NY, USA
  • Cost: $49 per month
  • Install: about 3 days
speed!!
scripted tech support
a little expensive, but worth it.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I've been using Optimum Online now for about 8 months and thought it was time for a review.

Since I can't DSL in my area, I settled for cable. I went to OOL's website to get any info and was informed that the internet service was NOT available to my area. I live 3 or 4 blocks from Cablevision and can't get service?!!? I called them up and the cs rep told me that it was available to me, so I signed right then.

I was offered a deal to pay $23.90 for the first six months, since I WAS an AOL customer.

The kit arrived at my home 3 days after I ordered it and installation was a breeze. I did need to contact customer support to activate the service, but that went smoothly. My next experience with customer support wasn't so easy as my service was dead and the tech couldn't figure out why. He went through his script 3 times and still no service. Eventually service was restored, but he didn't know why or how. Since then the service has worked well.

Now that my first 6 months are up, I have to pay $49.95, but it's worth it.

member for 19.1 years, 326 visits, last login: 17.3 years ago
lodged 19.1 years ago


Review by Kindernacht See Profile

  • Location: Oakhurst, Monmouth, NJ, USA
  • Cost: $49 per month (month by month)
  • Install: about 2 days
REALLY good speed, when your not capped
the entire capping issue
eh....i wouldn't get it if i knew what i know now
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Services:
Value for money:

Yeah, overall the reliability is great and so is the speed. But, god forbid you happen to upload for more than 2 minutes straight. The capping itself isn't so bad...just the fact that the don't tell you b4 hand that it can happen and when it does, there is no informing the customer. Then to get it removed you need to run around in circles jumping through hoops in order to convince them you're a rehabilitated inmate. That all being said, again, the reliability is great and so are the speeds...their VoIP is terrible and always failing...and their TV is great, specially if you get that and the internet for the price. So i suppose all in all its no better than any other ISP.

I can't wait for FiOS from verizon, i'll be jumping all over that.

member for 19.4 years, 125 visits, last login: 17.2 years ago
lodged 19.1 years ago


Review by n2nys See Profile

  • Location: Hyde Park, Dutchess, NY, USA
  • Cost Contract price not specified.
Best reliability from highspeed internet access ever experienced.
Poor communication with subcontracted installation techs.
My experience is unique but I've been seriously turned off by Cablevision.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I can not even begin to tell you how angry and disappointed I am with Cablevision! I moved here a year ago and was transferred to Cablevision from Adelphia. I was quoted, offered and given the basic package for cable. The actual viewable channels for this package were not described to me at the time but what I was able to view, from the same day the tech hooked up my cable boxes, channels up to 63 in the Wappingers Falls Cable Rebuild viewing area and I was very satisfied with that as well as the broadband cable access I ordered.

Last month I moved and took an upgrade package to avoid the moving fees and I was PROMISED that if I did not like this package that it could be canceled and I could go back to what I had before. So that’s what I did…I canceled the package and asked for what I had before. The problem is that the channels I was left with only went to channel 23. I called and demanded what I was promised and have been told that I can not and should not have had up to 63 with that package.

Guess what people…it’s not my fault that Cablevision wasn’t responsible enough to realize those were the channels I could view before they promised me I could revert back to what I had with what I was paying. Those are the channels I could view BEFORE the Tech left my house last year and HE was the one showing them to me!!!

Then I got a bill for $1006.52 only to find out that Cablevision didn’t get the hardware that was exchanged when AWS came to set up the new place when I moved last month!! The tech left my house with those objects in hand! I’ve had enough and I will be canceling my entire order. I used to brag very heavily about Cablevision and Optimum online. This will no longer be the case and I will share my experience with both agencies at every opportunity I get including my personal web site and letters to the Better Business Bureau of New York State.

They owe me some respect. I certainly would not take much effort to give me what I had in the first place. Their problem with mistakenly allowing me (a new comer to the area who wouldn’t know anything about what Cablevision has to offer) to view channels that my package was not suppose to carry is not my problem. Their problem IS, however, to make me happy as their customer by sticking to their word and then deal with the situation that allowed me to get these channels…I did not alter those boxes and the tech was showing me these channels himself before he even left last year.

As I stated, I will be canceling the whole order. Then I am going to call Verizon and order the new 3 Megabaud DSL service they have. Then I am going to set up the dual LNB satellite dish and receivers I own outright and order television service from DirecTV. From this day forward if anybody asks me about Cablevision or Optimum online, including my chats with Amateur Radio friends that are listened to on scanners throughout the country, I will not be able to given a positive opinion.

I hope I don’t run into any planning to invest in Cablevision!

member for 19.2 years, 1 visits, last login: 15.7 years ago
lodged 19.2 years ago

sunny8294
Shqipe
join:2001-03-15
Localhost ;)

sunny8294

Member

Yeap

Yeap, they definitely need to be more professional!

Review by GT98 See Profile

  • Location: Jackson, Ocean, NJ, USA
  • Cost: $118 per month
Fast Downloads
No webspace for hosting files, Get capped easily if you upload large files for more then hour, crummy newsgroup retention
Great speeds, but not much else....
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I've been an OOL customer for 2 1/2 years. My experance has been pretty good for the most part. Back when I first became a customer, there was issues with Email servers going down at an alarming rate. This was the summer/fall of 2002. Since Spring of 03, I haven't had one problem with the email servers that wasn't related to an issue on my end. The other big problem is the horrible retention on the newsgroup servers...you are lucky to find a file thats more then a week old on it. I subscribed to Easynews, so I didn't have to deal with the problems that arised with using OOL newsgroups. The other big issue I have is the lack of webspace to share files on. How hard/expensive would it be to provide 10-20 Mb of disk space for webpages?

Another sticking point for P2P users is that OOL actively caps their customers who up load large amount of data over an hour or two period of time. I was using Kazzaa back early part of 2004 for a couple days and was capped, causing issues with my Vonage IP telephone.

Overall OOL is nice, but lean on what it offers (besides fast downloads) to the typical customer.



member for 22.2 years, 221 visits, last login: 241 days ago
lodged 19.3 years ago


Review by dscl See Profile

  • Location: Bronx, Bronx, NY, USA
  • Cost: $45 per month
  • Install: about 5 days
Easy install real fast download speeds
Bad news server and email goes out every so ofen
OK with you are a heavy web user
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I have had cablevision for abut a year now and I love the speed. Install was very easy and I was up and running in less than 20mins. My problems with the service is how bad their news server is. I have not been able to get dl fast than 30k and it only allows 2 dl at a time. Because of this I have had to open a Gigganews acount for my news feed. Adding the extra cost of Giganews on top of what I pay Cablevision really make it not that great of a value. If you do not use usenet then I will say you will love the speed you will get with this isp.

member for 22.7 years, 7523 visits, last login: a few hours ago
lodged 20.2 years ago


Review by clautmcp See Profile

  • Location: Syosset, Nassau, NY, USA
  • Business customer Business customer
  • Cost Contract price not specified.
LightPath Long Island Too much down time
Connection Reliability:
Tech Support:
Value for money:

Help, What can I do?

I have a T1 voice and data. We have had at least 16 outages in the last year, some as long as 2 days. They have tried to correct the problem but they tell me it is a problem with the Verizon lines outside. I think that it is still LightPaths problem. Verizon has also been to the site and agree it is an outside problem but I am still having problems.

WHAT CAN I DO?

member for 22.2 years, 255 visits, last login: 3.1 years ago
lodged 20.3 years ago


Review by mcocke See Profile

  • Location: Montville, Morris, NJ, USA
  • Business customer Business customer
  • Cost: $110 per month (month by month)
Business (?!) ISP blocks port 80, doesn't mention it.
Useless.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:

If you want to connect a business to the internet by cable modem and
your local cable company is Cablevision, they will refer you to
Lightpath. Now, Lightpath bills itself, variously, as Business Class
Internet, Cablevision Business Class Internet Access, and similiar
things. There are, however, a few small things that they won't tell you.
Depending on whom you ask, you may even decide that they've actively
lied to you.

First of all, a business class internet provider that doesn't offer
static IP addresses? Can you say "fly by night"? Ok, you can work around
that with dyndns.org (who are extremely good at what they do, and very
reasonably priced). At that point, you will discover the big lie...
Lightpath claims to sell a business class internet service, and if you
ask Dan O'Leary (my salesperson) if you can run servers on that line,
he'll tell you "Sure, no problem." If you read - carefully - the two
page form that you fill out to become a Lightpath customer, you'll see
no indication that there's a skunk in the woodpile...

Later you will discover that Lightpath blocks your incoming port 80, so
certainly you can run servers - as long as you don't actually need
people to be able to ACCESS them. At that point, they will tell you that
you need to upgrade your service (for only four times your current cost)
in order to unblock port 80. Where I come from, they call that bait and
switch.

Cute, heh?



member for 20.4 years, 2 visits, last login: 20.4 years ago
lodged 20.4 years ago


dobby10
Premium Member
join:2000-12-13
Denville, NJ

dobby10

Premium Member

For business

Business Optimum Online is for businesses. It is the same service the you get with Optimum Online except they provide router support.

Businesses can't get regular OOL because they are a business. They pay more for it, just like they pay more for cable TV.
mcocke
join:2003-10-08
Montville, NJ

mcocke

Member

Re: For business

The thing that really bugs me is that they lied right to my face. I told them I needed to be able to run servers and asked if they had a problem with that. I was told "No problem". After 2 weeks of wondering what happened to all my site traffic (and God knows how many lost clients), I found out they were blocking port 80 inbound. If they had been upfront about it, it would be a different matter.