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Review by only4luca 
UPDATED: 34 days ago
member for 8 years, 427 visits, last login: 34 days ago
 Brooklyn,Kings,NY
 $130 per month
 "Used to be great service for the $$$"
 "It's going down. If you thought TW was bad, try CV these days"
 "No need for pricing wars with VZ. They're losing fair and square on their own"
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Well, starting tomorrow, i'm finally leaving CV for good. Had nothing but dissapointments for the last 3 months. Skipping repair visits, being told everything possible as being the reason for my bad connectivity ( including *NO KIDDING* squirrels who might've damaged the outside wiring ).
Final straw was yesterday, when i was supposed to receive a visit from a senior installer / supervisor, which guess what, never showed up. And that was after calling to disconnect, I was asked for one more chance....When i've called to figure out what's going on, I was told that they tried to contact me to confirm the appointment, but the phone would not ring. At they point I've asked how can the phone possibly ring, when my internet is dead ( VOIP line from CV as well ).
To begin with, the only reason i still had CV, was the killer price they gave me in order to keep me from going Fios. Well, the 20$ extra I'm gonna pay to VZ ( might be more if you factor in that i'm not getting phone service from VZ, just cable + internet ), is not gonna keep me with CV. The service is simply not worth it.
As I said in the bottom line...there's no need for VZ to fight CV on pricing...CV does a great job of sending customers to VZ on its own.
I
Former customer,
Luca M.
Followup comments:  
AcEoMaTiK
@optonline.net
| Yeah, me too. I've just had the exact same experience these past 2 days!
The cable line just went dead while using the phone. I noticed dB levels from my receiver were extremely low, and the modem only had a steady power light, and one other flashing light. Looks like the line has been disconnected somehow, so I called CV and scheduled an "all-day" appointment until 8pm. Of course, no one showed up, so I called back, and the service rep said a supervisor will call me back AT MY CABLE PHONE NUMBER to tell me what's going on. I reminded them the phone is dead, so please call me on my cell (which ALWAYS works in my home, so signal problems).
Well, I call back at 9pm, they tell me the supervisor tried to call me back, but I didn't answer!! Sooo, I scheduled for their 8am-11am appointment slots for the next day.
You can guess what happened next. Absolutely nothing! So, at 11:30am I called CV and asked WTF is going on, and they tell me I have a 2pm-5pm appointment instead! Unacceptable, I told the rep, and I'm cancelling service! CV finally connects me to a supervisor, who made a service tech show up at my home RIGHT AWAY. Quite an unfriendly fellow, I must say, he fixed the line from the pole in 3 minutes, I signed the receipt, he padded his work time performed to AN HOUR, then drove away.
As soon as FiOS shows up around here, regardless of the extra fees, I'm switching. | |
| Arlene
join:2009-10-30
|  CV & 'hold' my TV off for an hour & no one at CV phones
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Review by mikepinto
UPDATED: 202 days ago
member for 8.1 years, 391 visits, last login: 201 days ago
Westbury,Nassau,NY
Contract price not specified.
"Great when it works."
"Frequent net congestion and booster problems."
"Too unreliable. Bad for business."
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The failure to provide service on a regular basis is devastating to our business.
Our operating system is web-based and our employees can't even get on line or have to wait hours for certain functions to complete. Actual upload speeds (if you can call it that) are sometimes as low as 00013 and 00017 or 00018. This is positively atrocious. No one should have to endure this abuse, far more, PAY FOR IT!! I cannot recommend this service even to my worst enemy. This is slower than dial-up. There aught to be a law to stop this rip off.
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Review by bngdup
Posted: 205 days ago
member for 2.7 years, 716 visits, last login: 36 days ago
Weehawken,Hudson,NJ
Contract price not specified.
"Easy setup, good availability"
"Crappy HD signal, horrid Set Top box and UI"
"If its the only game around, it will do"
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Well the internet speed is good and reliable in this area so no real complaints about that.
The Set Top Box response time is really slow compared to DirecTV, also the resolution of the UI itself is pretty bad. It looks like it was designed by an intern with no experience.
The HD channels are not on par at all with Over the air and really don't look that much different from standard def. I was really dissapointed by the quality because i came from using an antenna and received OTA HD
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 Review by Millwood
UPDATED: 1.1 years ago
member for 7.5 years, 1361 visits, last login: 1 days ago
Millwood,Westchester,NY
$45 per month
"High speed and very reliable."
"Dismal email/news group support, clueless help desk, expensive"
"Only game in town, but internet access is fine."
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Basic service has become quite good - speed fine and its always up.
Given up on their email and moved my family to gmail. In any case, its silly to tie your email to your ISP even if it works, which cablevision's doesn't.
news servers are a disaster. Slow and very short retention times. I have a Linux server pulling the newsgroups I follow. Without that, it would be unusable.
Service will always tell you something in your house is broken, even if the whole system is down. Just clueless.
Now deploying free (for now) WiFi for OOL users. I've used it and it works. Still only in a few places, and rumors it will stop being free.
Price for ISP is still $45 - my total is $144 which includes my TV which is exorbitant. And TV is terrible. And they are killing analog, which means my two other TV's will soon need cable boxes as well! More money every month.
I have two DVRs. DVR is a good buy, but I'm having IO troubles. They are moving HD channels to Switched Digital Video, which can't work as they are deploying it. Their engineers are clueless or their executives are stupid or both. Bottom line - channels randomly fail. Waiting for FIOS to arrive - then I'll have a decision to make.
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Review by piggygirl
Posted: 2.2 years ago
member for 2.8 years, 158 visits, last login: 3 days ago
Spring Valley,Rockland,NY
$39 per month (12 month contract)
 about 3 days
"Fast installation date"
"Programming not up to par. Cablevision is a monopoly."
"monopoly"
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I had to go back to Cablevision from Directv after 3 years.
My apartment complex is replacing all the terraces where I had the satellite dish clamped to the terrace railing at the end of an 8 ft pole. The problem is they're not installing the railings for approx 3 months.
I did get a deal with cablevision io for 12 months for 39.95. I think they could upgrade their programming a bit.
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Review by AgentBauer
Posted: 2.3 years ago
member for 2.3 years, 2 visits, last login: 2.3 years ago
Freehold,Monmouth,NJ
$100 per month (12 month contract)
about 5 days
"Not as expensive as Fios TV"
"Constant Pixelation, Took boxes back 4xs at Tech Support advice but did not help"
"Horrible Dreadful TV Service"
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We had hoped that we would have a better experience this time as DirectTV went way up in price so we got rid of them and went with Cablevision again. You get what you pay for. We had virtually no outages with DirectTV and some pixelation but not to the degree we have with Cablevision.
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Review by suburbanites
Posted: 2.8 years ago
member for 2.8 years, 1 visits, last login: 2.8 years ago
Monroe,Orange,NY
$44 per month (12 month contract)
about 7 days
"Speed...sorta"
"Tech Support lacking, slow/no DNS, mail is spotty"
"FiOS is a better option for those who can get it."
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Answering the basic stats: I have Boost at 30/2, paying $45 a month for the first year. Install process was mostly easy. Have their home VoIP modem though no VoIP connection (still have a traditional POTS Landline). Service uses Dynamic IP, but not an issue behind a standard wireless G router. All the basics aside, here's the straight scoop.
I live in an area where we have a second/third-tier Telco and Cablevision as our viable Internet options. Cablevision on this count wins, hands-down. Not much of a fight against 1Mbps DSL with supreme filtering and no features. However, my comparison is coming from an area where we had Verizon for DSL (and now FiOS), which is not available to me. If it was, I'd switch back. here's the short on why.
1. DNS resolution. It's poor at best, non-existent mostly, and users should expect to receive time-outs or exceptionally slow resolution to even very robust sites. Cablevision's very meager tech support (more in a minute on that) will want to place the blame on everything else other than their overworked and underpowered DNS servers, and end up with a handful of reasons why you'll DNS time-out, including "It's your router" (which is the same one they promote when you get their service), or "We have no issues, must be you". What they don't really tell you is that while they have a fast network, all of their own infrastructure (their support site, etc.) are far outside of that network, so even when you want to post an issue to their Support Database about slow DNS resolution, you'll encounter -- you guessed it -- DNS timeouts. Should be embarrassing, but apparently they don't understand what embarrassment is.
The speed once you get something resolved is superb. The problem is keeping that stable and functional without wanting to put your fist through someone to get a look at the problem. Ended up subscribing to an outside DNS service to address this, am mostly happy.
2. Tech Support. Very well-intentioned folk, but they were a little dumbfounded when I spoke with them about doing a trace-route against their network and finding * after * after * just getting to their on-line Support site. Either they don't expect customers to know this or they hear it and want to tune it out. Like most in that field, if you give them a challenging problem -- something other than "What is my SMTP Servername?", they shy away or show little interest in follow-up. Typical Cablevision.
3. Mail sucks too. Probably about an 80% availability rate based on my checking, it could be more, but I don't monitor night-and-day. It's 80% there when I go to retrieve (4 of 5 successful). Not horrible, not great.
Again, as a service, it has its highpoints and lowlights. It's not all bad, but by far it could improve greatly by addressing the weaknesses in its infrastructure, especially when much of its territory is in Verizon's FiOS Service area. If I had the choice, I would switch back to Verizon as their technical support was far superior and would see issues (albeit few) to resolution capably.
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Review by ohjustinaz
UPDATED: 3.1 years ago
member for 6.9 years, 10 visits, last login: 3.1 years ago
Payson,Gila,AZ
$39 per month
"The service works if nothing else is available."
"Service allowed lightning strike to enter my home and destroy $1800 in equipment"
"This is high speed when nothing else is available!"
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I have had this service since 12/22/2004. The cost is $39.95 per month for
1 meg down and 500 k up. If you lease the modem that's $5.00 more each
month, you can choose to provide your own docsis 2.0 modem, and waive the
lease fee. There is another plan at $24.95 that is slower and includes the
modem. The service has been great only one outage, and it was repaired well
before estimated. The customer service and technical support are great. In
an area without much competition its surprising that the service is so good.
My speed is fast enough to allow for my VOIP to work just fine, with good
sound quality. The last couple of weeks speed has diminished slightly from
time to time. Apparently the service is becoming quite popular and more
fiber capacity is being added to alleviate fluctuations in service level
during peak hours. I had HIS via cable in the Phoenix area and it was not
as reliable as this. I have tried dial up, and its horrid here very few
companies with local POP's and those that do have them are congested and
slow. The satellite alternatives are horrid with VOIP, don't even think
about it. For $89.99 per month with StarBand it was no better than dial up,
and the service was down for over a week due to a satellite glitch. My
money is on Cablevision's product, for the money and wider availability than
DSL. Yes DSL is in Payson, however few can get it because of distance,
though it is competitively priced, and a constant speed. 07/06 lightning struck, and destroyed my computer, router, vonage equipment, printer, totaling $1800 Cablevision aka NPG Cable accepted no responsibility, even charging me to use a modem. I am switching to DSL with Qwest. NPG's speeds have slowed, and it bottlenecks much of the time. This went from great to horrible over time.
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 Review by rogue_
Posted: 3.3 years ago
member for 8.1 years, 2471 visits, last login: 1.9 years ago
Lincoln Park,Morris,NJ
$49 per month
"None"
"It's way too expensive"
"overpriced, spotty service, currupt service provider in my opinion"
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Avoid if at all possible.
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 Review by Donkaroo
UPDATED: 3.6 years ago
member for 9.4 years, 524 visits, last login: 89 days ago
Lakewood,Ocean,NJ
$50 per month
"None anymore"
"Horrible speeds during peak times"
"Not worth the money if your on an overcrowded line"
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(moved original post to OOL review)
Cablevisions tv service has been fine, just as good as the next guy. Its nice getting HDTV feeds free of charge and a free HDTV STB to use. My only complaint with their tv service is the onscreen guide. Seems to have alot of bugs but usually a quick reboot fixes it up.
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Cablevision
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