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Review by Samboca 
member for 3.9 years, 15 visits, last login: 192 days ago
lodged 192 days ago
 Redwood City,San Mateo,CA
 $137 per month "Fast, consistent speed, speed, SPEED!" "No issues in the past several years" "Highly recommended"
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I've been with Etheric for ages, and over the past several years, services gets better and better.
Highly recommended.
Thanks Etheric!
Current speeds are better than: 7down / 7up
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Review by skid289
member for 253 days, 0 visits, last login: 253 days ago
lodged 253 days ago
- Scotts Valley,Santa Cruz,CA
- $139 per month
- (12 month contract)
 about 30 days- "Consistent, reliable, highest wireless speed in my area"
- "Relatively expensive"
- "The BEST OPTION for rural customers in the South Bay"
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I live in a rural area with no wired service so wireless is my only choice for broadband.
I originally had Verizon 3G, which was way too slow for the price, and later Surfnet, which was completely unreliable. I didn't think I had line-of-sight to Etheric's towers but called anyway. They did a free site survey and after a little tree work I had a clear view to their tower.
Etheric worked diligently to plan my installation which was fairly difficult due to terrain and distance issues (over 500 feet from antenna to home router). Even though the install was pretty expensive and time-consuming I consider it well worth the effort.
So far I'm getting everything I'm paying for - guaranteed 4Mbps up/down with 8Mbps burst (burst speed lasts upt to 30 seconds per request, I'm told), plus a static IP so I can remote desktop into my home machine. After two months I have yet to lose the connection AT ALL, and speed doesn't vary even at peak hours.
Everyone I've dealt with at Etheric has been professional, knowledgeable, and proactive. They even called me twice in my first month of service to check that everything was working properly! When I had a bit of a speed issue (only bursting to ~4Mbps), they resolved the issue within a few hours.
Overall I'm very impressed and satisfied.
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Review by xradr
member for 268 days, 18 visits, last login: 203 days ago
updated 268 days ago
- undisclosed location
- $179 per month
- (month by month)
- about 15 days
- "Awesome speed, reliability, and low latencies. Very knowledgable and friendly staff."
- "wish the cost was a little less, but you get what you pay for!"
- "Highly recommend, without reservations"
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I have been a huge fan of DSL reports for a few years. I sincerely appreciate all of the great reviews, articles, and forums. I've learned a lot from you all over those years!
I have been using Etheric Network's services for about two months now. I use the service in a dual WAN router with a non-SLA comcast "business grade" service. I'm currently on the platinum plan. From the get go, Lance was outstanding. The location that I was moving to was spec'd for free. They sent a technician out with meters and a dish to get line of site to their tower. Despite being 20 miles away, we got good signal. They were professional in their installation. Aside from some minor hiccups with the initial install and some settings, things went off perfectly. Since that time, I have had a single brief outage and their tech support staff were very helpful in resolving the issue.
Overall, I get about 80% faster download speeds (sustained) than I pay for (usually can get between 7 - 10 mbps download sustained, not burstable). Upload is consistently between 4-6 mbps. My plan is 5 mbps symmetric. The latencies going cross country are better than my comcast line (I see typically about 30% lower latency for traffic to east coast ... I guess they use better peering partners than comcast?). Latencies to local and regional server (under 500 miles away) are comparable to other providers. VoIP services seem to perform well (better than on comcast at the same location).
Lastly, and most importantly the couple of times I've had to call ... the support and sales staff have been excellent. They are respectful, knowledgeable and friendly. Generally speaking they don't sounds like typical "tier 1 tech support" or guys just trying to make a buck. I feel like they have some level of pride in their company and what they are doing. They seem genuinely interested in helping.
Overall, I have had an excellent experience thusfar. I would give them highest recommendation. Thanks much Etheric!
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Review by hetherington
member for 3.3 years, 1 visits, last login: 325 days ago
updated 325 days ago
- La Honda,San Mateo,CA
- Contract price not specified.
- "Outstanding personal service by highly knowledgeable engineering professionals"
- "None compared to conventional ISPs"
- " Super fast internet signal with active feedback. Personal, highly knowledgeable service lacking from otherISPs"
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We have been Etheric subscribers since about 2005-2006. We formerly had Earthlink and Direcway Satellite. Satellite service is slow, can't handle VOIP, and if anything goes wrong, support personnel seem to have no understanding about what one is talking about. They obviously refer to a printout of "canned' responses. Outages would last for days with no resolution. Service became very slow in rain or even fog.
Etheric's competitive advantage resides in blazing fast speeds- faster than 3G, with no latency in rain storms, and what appears to be active feedback on the signal with the ability to dynamically optimize signal strength.
The competitive advantage is augmented by personalized service from highly trained support personnel. The Etheric staff even knows the names of its subscribers, and the routes to their antennas. This cuts downtime to a minimum. Problems are identified and quickly resolved. Service like this is not possible with conventional ISPs or big Telcos.
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Review by MartiA
member for 1.6 years, 151 visits, last login: 163 days ago
updated 1 year ago
- Watsonville,Santa Cruz,CA
- $139 per month
- "MUCH improved performance and speeds with the new G4 radio."
- "Customer communications during a crisis could still be improved."
- "Upgrades in equipment are working great. Customer communication still needs work."
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Etheric is basically the only choice we have in the area we live in. Fortunately upgrading my radio to the new G4 has greatly improved speeds with more constant service. However, when there is a crisis at their end, it can be difficult to find out what is going on and when service will be restored. They are getting better about leaving recorded messages on the tech line, but could still make improvements. Since my livelihood depends on being connected, I am put in a difficult situation if the system is down and I don't know an estimated repair time.
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Review by cherf
member for 1.3 years, 6 visits, last login: 1.3 years ago
updated 1.3 years ago
- Boulder Creek,Santa Cruz,CA
- $139 per month
- "Promising technology"
- "False advertising. Nonexistent technical support. Cavalier attitude."
- "Don't do business with them."
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I began negotiating with Etheric on the installation of a 5 GHz 2x2 MIMO link between my business and the Loma Prieta tower in California's Santa Cruz mountains in May of 2009 based on a positive review from one of my neighbors who subscribes to their service.
I have been using Verizon's 3G wireless product for over 5 years. I am very happy with it and with their customer support. I was lured to try Etheric in the hope that I could achieve 4G performance before Verizon completed their network rollout. That was a mistake.
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 | | LOL Wow. Just wow. I'd love to fault the ISP here but this review speaks VOLUMES about the customer's inability and attitude. | |
| | Marie27
join:2010-09-14
Watsonville, CA | Re: LOL He sounds a little difficult alright, definitely one unhappy camper.
I'm thinking about this provider and I'm in their area but I'm kind of new at this stuff. What is it you think he did wrong? As a novice it looks like they sort of screwed him?  | |
| | | | | Re: LOL I think the number one piece of advice I can give anyone is watch your attitude. Nobody likes to work with a know-it-all especially one who is wrong.
Clear line of site is an absolute must. I personally wouldn't want a Rocket Dish in a tree - too much wind load but YMMV.
568B is the standard for PoE not 568A.
I would also consider it normal for the installer or company to change the IP and password of the client radio. If they didn't any customer could log into the antenna and grab all the connection and security setting info.
Judging by the reviews I believe they look like a reputable company. I do not have any affiliation or contact with them. I'm just basing what I say on what I read. | |
| | | | cherf
join:2010-09-12
Jackson, WY Reviews:
 ·Etheric Networks
3 edits | Re: LOL "568B is the standard for PoE not 568A."
You're confusing 568-B with T568B. One is an IEEE standard, the other is a cable termination. Many people use 568A termination for POE for the same reason they use red tape on the ends of crossover cables; so you'll know which is which.
FWIW, there is no official standard for PoE termination. It's just good practice.
And Etheric have quite a few antenna in redwood trees. You should ask them about it. I don't like the idea myself and if they'd suggested it from the get go I'd have ash canned the entire project before it got off the runway. I live in an area with sustained 110 mph winds every Jan-Feb. Ever watch a 200' redwood bend over and touch its toes? I have.
There really isn't any sensitive network data on an M5 and I would estimate that any provider using Ubiquiti equipment does MAC filtering to prevent malicious users. God help them if they depend on WEP.
Good comments on attitude. Mine needs improvement right now. | |
| | | | Marie27
join:2010-09-14
Watsonville, CA | (giggles behind hand)
Looks like you need to put a damper on those claims about disabled know-it-alls  | |
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| | cherf
join:2010-09-12
Jackson, WY | What I did wrong was expect the company to give me all the interface specs, tell me where to point the antenna and answer their email. | |
| | | | | | Re: LOL And the only reasonable expectation there is for them to answer their email.
I don't know ANY wisp that allows an end-user to access the CPE.
I don't know anyone that uses T568A terminations for PoE in 10 years of network engineering for many fortune 500 companies. | |
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join:2010-09-12
Jackson, WY
1 edit | Re: LOL And that of course would be the problem.
Oh. BTW. PoE didn't exist 10 years ago. | |
| | | | | | | | Re: LOL This is totally off-topic, however, I will humor you. Yes, PoE did exist 10 years ago; the IEEE standard, however, did not. | |
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Review by dxh
member for 1.4 years, 18 visits, last login: 317 days ago
updated 1.3 years ago
- Aromas,Monterey,CA
- $139 per month
- about 1 days
- "very fast. Installer was very nice, quick install"
- "Price is higher then dsl/cable"
- "Great reliable service . No lines needed."
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UPDATE 9/15:
Still happy with Etheric. I am a heavy user, and I see no difference in my etheric service then I do with my charter business line at work. Netflix/Hulu stream without issue. I vpn to work all of the time with very low latency.
I really can't say anything negative about the quality of service as it has been consistent and quick. I guess I keep sharing my positive experience because I see a lot of potential in this company and technology. I want to see them continue to improve as a wisp.
The main issue I have is price, I wish the service was more affordable. I won't focus to much on that though, they offer service where other could not.
UPDATE:
Things are still great. I had my speed adjusted to my package, but I still get more speed then what I am paying for (that is rare  Very low latency still. No downtime at all. I was worried that my connection would be unstable being that I am 12 miles from the tower, but I am happy to say that is not the case. I have a great link. I hope they continue to expand and improve because I love to see the SMBs do well.
I just signed up for the gold service (3 down/up with burst up to 9). I was surveyed yesterday, installed today in about an hour. Installer Thomas was a really nice guy, did not mind me lurking over his shoulder.
I read reviews here, and noted how old they were. Some good, some bad. I was not sure what to expect.
After the install I hooked up my router and did a speed test.
Wow.
29 down 29 up. I am impressed.
I just signed a lease at this new place, then I find out there is no wired broadband in the area...Etheric saves the day.
I will update this review as I get more usage, but my first impressions are very good.
I am 12.1 miles from the Mt Madonna tower, but my latency is very low! Charter cable I just moved from had much higher latency over coax.
I will spread the good word to my rural neighbors.
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Review by corygreen
member for 1.5 years, 4 visits, last login: 1.4 years ago
updated 1.5 years ago
- Moss Landing,Monterey,CA
- $150 per month
- (12 month contract)
- about 2 days
- "Realiable. Will come to you with site survey and if their is no imediate LOS they will do everything as far as a tower"
- "A little pricy"
- "Best alternative for low ping high speeds, in different packages."
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ISDL, ISDSN, aDSL, Cable, satalite, wireless, verizon, AT&t, redshift, wbba, dish, comcast, direct tv, fiber, T1, partial T1, 28Kbps, 56Kbps
2Mbps burst 4Mbps
residential 150$
G4 Res
Would like lower costs and higher speed for the money but wheres there is no alternate this is the best solution. As they upgrade theirnew system and fiber becomes more available and cheaper i see the prices on their end coming down and providing cheaper service and a bigger slice of the pie. they are currently doing a major upgrade to provide even better service. Lance is a cool fair and knowledgeable person you can count on to answer his phone. Not once have they failed to answer and resolve any questions. This week they are adding more Ap's to upgrade to G4. This will fix any problems other users may have had in the past. Thomas is an expert installer and you can tell he has terminated thousands of cat 5 cables with a quick pro install. This may be your best option for gaming, streaming, Mp3, Xbox. More to come as they upgrade i will revise my review to the new system which is very exciting. If you have any questions, i am an expert in finding service in the area.
Contact Etheric Sales
877-541-3905 toll free
sales@etheric.net
Etheric serves these Northern California Cities and more:
Alviso
Aptos
Aromas
Atherton
Belmont
Burlingame*
Ben Lomand
Berryessa
Boulder Creek*
Campbell
Capitola
Corralitos
Cupertino
Elkhorn
Felton
Foster City
Freedom
Fremont
Gilroy
Hayward
Hillsborough
La Honda
Los Altos
Los Gatos
Millbrae
Milpitas
Mountain View
Morgan Hill
Oakland (parts)
Palo Alto
Portola Valley
Redwood City
San Jose
San Martin
San Mateo
Santa Cruz
Santa Clara
Saratoga
Scotts Valley
Soquel
South San Francisco
Sunnyvale
Watsonville
Woodside
*partial coverage
Detailed coverage map(280KB!)
Etheric's Coverage Area
Monterey Bay
Silicon Valley, SF Bay Peninsula, South Counties
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Review by sercom
member for 5 years, 44 visits, last login: 1.4 years ago
lodged 1.6 years ago
- Castroville,Monterey,CA
- $140 per month
- about 4 days
- "Even when it rains it works and it's getting better every time, low latency, and symetric"
- "they disappeared after company upgraded router and inserted socalled device recently"
- "I get very good conectionn and it is 99% up not to say always, even networking is not perfect"
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I live in a quiet rural area where everything is so peaceful, and I do enjoy the the best of both worlds thanks to Etheric Networks. I can have access to broadband and still live in the middle of a peaceful area outside the city with speeds that tops those of DSL. I highly recommend it for everyone who might be in a similar situation. The service is just getting better and hopefully if more clients join around my area we my get upgraded to their new generation G4. It is all about a very promising future with this wireless ISP.
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Review by MHethering
member for 3.8 years, 1 visits, last login: 1.8 years ago
updated 1.8 years ago
- La Honda,San Mateo,CA
- $99 per month
- about 14 days
- " Ultra High Speed: High Security; Trustworthy, Reliable and Fast Tech Support"
- "None"
- "Great company, great people"
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Etheric appears to have implemented advanced technology. Etheric connection speeds are now the fastest we have experienced with any type of Internet, far faster than Verizon's 3G, even when one is two miles from a Verizon tower. Etheric also provides an optional high security solution for home based offices, enabling substantially secure transfer of commercially valuable data to clients. In contrast, no similar service is available from big ISPs.
Tech support has been outstanding and responsive. We reach a live person 90% of the time who is familiar with our antenna links, and Etheric monitoring equipment appears to show almost instantly what the problem is. In those instances when we don't reach a person, emails and voicemails are acted upon within about 20 minutes or less.
Alex Hagen is extremely knowledgeable about security and has implemented extra security measures that are not possible with other ISPs.
Etheric uses a technology that is substantially immune to atmospheric conditions. DirecWay and Earthlink went down or became unstable every time we had rain, drizzle, or even thick fog.
We highly recommend Etheric. Etheric provides a reliable, cost effective, high speed alternative to satellite, DSL, and cable.
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| | What a nice review thanks ! Its nice to know that the efforts we have put in to our services are bearing fruit!
We will try to keep it that way!
Regards
Alexander Hagen
CEO
Etheric Networks Inc | |
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