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Review by corygreen 
UPDATED: 9 days ago
member for 19 days, 1 visits, last login: 9 days ago
 Moss Landing,Monterey,CA
 $150 per month (12 month contract)
 about 2 days
 "Realiable. Will come to you with site survey and if their is no imediate LOS they will do everything as far as a tower"
 "A little pricy"
 "Best alternative for low ping high speeds, in different packages."
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ISDL, ISDSN, aDSL, Cable, satalite, wireless, verizon, AT&t, redshift, wbba, dish, comcast, direct tv, fiber, T1, partial T1, 28Kbps, 56Kbps
2Mbps burst 4Mbps
residential 150$
G4 Res
Would like lower costs and higher speed for the money but wheres there is no alternate this is the best solution. As they upgrade theirnew system and fiber becomes more available and cheaper i see the prices on their end coming down and providing cheaper service and a bigger slice of the pie. they are currently doing a major upgrade to provide even better service. Lance is a cool fair and knowledgeable person you can count on to answer his phone. Not once have they failed to answer and resolve any questions. This week they are adding more Ap's to upgrade to G4. This will fix any problems other users may have had in the past. Thomas is an expert installer and you can tell he has terminated thousands of cat 5 cables with a quick pro install. This may be your best option for gaming, streaming, Mp3, Xbox. More to come as they upgrade i will revise my review to the new system which is very exciting. If you have any questions, i am an expert in finding service in the area.
Contact Etheric Sales
877-541-3905 toll free
sales@etheric.net
Etheric serves these Northern California Cities and more:
Alviso
Aptos
Aromas
Atherton
Belmont
Burlingame*
Ben Lomand
Berryessa
Boulder Creek*
Campbell
Capitola
Corralitos
Cupertino
Elkhorn
Felton
Foster City
Freedom
Fremont
Gilroy
Hayward
Hillsborough
La Honda
Los Altos
Los Gatos
Millbrae
Milpitas
Mountain View
Morgan Hill
Oakland (parts)
Palo Alto
Portola Valley
Redwood City
San Jose
San Martin
San Mateo
Santa Cruz
Santa Clara
Saratoga
Scotts Valley
Soquel
South San Francisco
Sunnyvale
Watsonville
Woodside
*partial coverage
Detailed coverage map(280KB!)
Etheric's Coverage Area
Monterey Bay
Silicon Valley, SF Bay Peninsula, South Counties
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Review by MartiA
Posted: 58 days ago
member for 58 days, 13 visits, last login: 36 days ago
Watsonville,Santa Cruz,CA
 Business customer
$139 per month
"When they are good - they are very good."
"When they are bad - they are horrid!"
"Like the girl with the curl in the middle of the forehead."
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Etheric is basically the only choice we have in the area we live in. I work online and suffer considerable loss of income when they are down or their service is spotty. When there is a crisis, they will not answer their support line and most of the time won't leave a message saying what the problem is and when it can be expected to be resolved. Since my livelihood depends on consistent reliable connectivity, I am often put in a difficult situation.
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Review by sercom
Posted: 60 days ago
member for 3.5 years, 38 visits, last login: 34 days ago
Castroville,Monterey,CA
$140 per month
about 4 days
"Even when it rains it works and it's getting better every time, low latency, and symetric"
"they disappeared after company upgraded router and inserted socalled device recently"
"I get very good conectionn and it is 99% up not to say always, even networking is not perfect"
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I live in a quiet rural area where everything is so peaceful, and I do enjoy the the best of both worlds thanks to Etheric Networks. I can have access to broadband and still live in the middle of a peaceful area outside the city with speeds that tops those of DSL. I highly recommend it for everyone who might be in a similar situation. The service is just getting better and hopefully if more clients join around my area we my get upgraded to their new generation G4. It is all about a very promising future with this wireless ISP.
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Review by MHethering
UPDATED: 128 days ago
member for 2.3 years, 1 visits, last login: 128 days ago
La Honda,San Mateo,CA
$99 per month
about 14 days
" Ultra High Speed: High Security; Trustworthy, Reliable and Fast Tech Support"
"None"
"Great company, great people"
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Etheric appears to have implemented advanced technology. Etheric connection speeds are now the fastest we have experienced with any type of Internet, far faster than Verizon's 3G, even when one is two miles from a Verizon tower. Etheric also provides an optional high security solution for home based offices, enabling substantially secure transfer of commercially valuable data to clients. In contrast, no similar service is available from big ISPs.
Tech support has been outstanding and responsive. We reach a live person 90% of the time who is familiar with our antenna links, and Etheric monitoring equipment appears to show almost instantly what the problem is. In those instances when we don't reach a person, emails and voicemails are acted upon within about 20 minutes or less.
Alex Hagen is extremely knowledgeable about security and has implemented extra security measures that are not possible with other ISPs.
Etheric uses a technology that is substantially immune to atmospheric conditions. DirecWay and Earthlink went down or became unstable every time we had rain, drizzle, or even thick fog.
We highly recommend Etheric. Etheric provides a reliable, cost effective, high speed alternative to satellite, DSL, and cable.
Followup comments:  sghulten
join:2003-04-17
Gilroy, CA | Big improvement in southern network Alex made a network change about 3 weeks ago and the system has been consistently fast ever since. I can't even comment on the tech support since the system has been so stable. Very happy now. | |
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aligzanduh2
@comcast.net | What a nice review thanks ! Its nice to know that the efforts we have put in to our services are bearing fruit!
We will try to keep it that way!
Regards
Alexander Hagen
CEO
Etheric Networks Inc | |
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Review by coastredwood
UPDATED: 193 days ago
member for 193 days, 2 visits, last login: 140 days ago
Boulder Creek,Santa Cruz,CA
Contract price not specified.
"Very good performance, when it works, at a relatively reasonable price"
"Unresponsive customer service, unreliable equipment, expensive equipment"
"Will have to give up on them if they cannot fix the problems"
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Until ATT installed a 3G tower near me (in the Santa Cruz mountains, outside Boulder Creek), the best internet connection I could get was dual-channel basic ISDN to an ISP in Santa Cruz. I switched to a 3G USB modem, but then had to have two SIM cards, swapping part way through the month, due to the 5 GB/month limit on the ATT data plan. It took about two months to get the ATT service to be stable (mainly due to bugs in the Sierra Wireless firmware, eventually corrected, plus a bad router in the backhaul path, eventually replaced), but it has subsequently been very reliable (100% uptime for months).
When I learned about Etheric, I talked to sales about my situation, and the sales person arranged a site visit. The installer and I found a good location for an antenna, and two weeks later the installer set up my link (after I had some tree trimming done), which generally worked fine until recently (aside from one episode of high packet drops). Both the sales person and the installer were professional and friendly. The installation cost me about $900, plus about $700 for tree trimming, including a pair of directional radios for a link from the antenna site to my house. I installed a post on which to mount the antenna, and provided a rainproof box and power supply for the electronics. I currently have the $99 residential silver plan (1.5 mbps guarantee), with the intention of upgrading if the service works out.
Throughput was good, and often spiked above my rated level. There were, however, times when throughput dropped below my guarantee, which was visible when watching streaming video, probably due to excessive packet drops. Latency was generally very good (10 to 15 ms. to my office from home), about a tenth of the 3G modem.
On 14 January, the link failed, and it took two days to get any service back, and then with high packet drops. The link was obviously marginal, and today, with rain in the area, the packet drop rate is running 5 to 50%, sometimes 90%. From talking with Etheric, I gather that both the link from Loma Prieta (where my link originates) to the Equinix data center (where Etheric connect to the Internet) and the link to my area failed, along with several others, apparently due to failure of new radio units.
The online customer support portal is essentially useless, since there have been no updates to my problem report by anyone at Etheric in three days. Calling Etheric is frustrating. Sometimes someone answers and sometimes not (even after waiting 30 minutes or more), and then the person who answers generally has nothing useful to say. In two cases, someone promised to call me with an update and did not do so. After I complained to sales, the phone status messages were updated for a bit, but have now not been updated in two days, and are thus misleading.
At this point, I have to rate Etheric well below ATT 3G, mainly due to having much worse customer service and problem repair (which is saying something, given how bad ATT is). They appear to have rolled out new equipment prematurely, without an adequate backup plan. The reliability claims they make on their web site appear to be greatly inflated.
I would really like to stay with Etheric, but I have limited patience when a company is so unresponsive.
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Review by billhare
Posted: 195 days ago
member for 195 days, 0 visits, last login: 195 days ago
Milpitas,Santa Clara,CA
Business customer
$99 per month
about 2 days
"Real speed, GREAT support!"
"a few small bumps in the road, but immediately addressed."
"Finally internet in a rural area that rivals the big-city folk!"
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This is a review of my experience with Etheric so far:
After 10 years of waiting, I finally have great internet service at my house! I tried everything from ISDN to Hughes Satellite, but when it came to doing any real work, I'd have to drive down the hill to Starbucks. Now I can TRULY work from home, finally! Etheric has changed my life. 
I'm so happy that someone finally addressed our need - it is no easy task in these hills (Calveras Road/Spring Valley above Milpitas). The system has been working great for several months now, and the few technical problems we've had have been handled by superb customer service - they really seem to care about each individual, unlike every big-name provider I have used.
I was quite impressed a few days ago that I got a call from Etheric to tell me that they would need to take me offline for about 15 minutes while they adjusted something on their tower. Knowing that I am using their service for my business, they cared enough to check first to make sure I wasn't in the middle of a file transfer or online meeting before starting this repair. I mean, if I were a big company with a $1000 a month internet connection it would be one thing, but I have the bottom-rung plan with them, and they still care enough to do that. Consider me a big fan - Etheric has far surpassed my expectations.
-Bill
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Review by jasmina
Posted: 279 days ago
member for 279 days, 0 visits, last login: 279 days ago
Watsonville,Santa Cruz,CA
$180 per month (6 month contract)
about 14 days
"Bad reliability, worse tech support, worst value for the money"
"Don't use Etheric if you have any other choice"
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Unfortunately, this is the only choice available in our area, and we were among the founding members. Now we are moving, and poor Internet service is a big reason. We never get the bandwidth we paid for, and quite often there is no service at all. For example, last 12 days the service has been so slow that it has been unusable. Repeated calls to tech support got no answer or call back. We will be so happy to be rid of Etheric!
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Review by (hidden by request)
Posted: 335 days ago
(review was emailed from domain att.net)
Los Altos,Santa Clara,CA
Contract price not specified.
"fast, realiable, good tech and sales support"
"pricy, no cell phone support (need to add femtocell)"
"good experience"
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Early user of Etheric. I have direct line of sight to Santa Clara HQ.
Performance is great, minimal tech issues (10 months). Very good people and
helpful. Much better performance than Verizon wireless. Absolutely much
better than Hughes net.
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Review by (hidden by request)
Posted: 1 year ago
(review was emailed from domain goldenlight.com)
Watsonville,Santa Cruz,CA
Business customer
$99 per month
about 5 days
"great service for 7 years 24/7. great upload and download performance"
"none"
"enables me to work from home (in a remote area) with the same throughput as working ove the hill in a large wired office"
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Etheric has provided incredible service that has been running continously 24/7 for over 7 years through storms, fires, etc.The few instances of downtime, which have been less than five during this period, they responded immediately to fix the problem, including one house visit to discover a rat virus ( a rat gnawed into a Ethernet cable.) And I wasn't even charged for the service call.
My service has been running for over 7 years, non-stop at incredible speed. Etheric's technology has enable me to work remotely without any compromiseEvery little problem has been addressed immediately, professionally, and kindly. Their staff takes great pains to keep customers informed of any scheduled maintenance with advance notice, so I can plan for it. My bill is half of what I used to pay AT&&T and the service throughput is 40 times faster. I have run as many as 9 computers simultaneously with zero degredation. The customer service is every bit as good as their technical service. They are a great group of people who build great technology.
Regards
S Swami Nathan
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Review by tcraig
Posted: 1.1 years ago
member for 1.3 years, 16 visits, last login: 257 days ago
Los Gatos,Santa Cruz,CA
Business customer
$139 per month
"They sure talk a good game"
"Had service for 4 years, clost to 5 and it has NEVER been stable..."
"Do not go with this company... Customer Service is terrible, techs have limited knowledge"
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Worst ISP ever... Do not listen to these positive comments. Almost had the service 5 years and it is terrible 80% of the time.
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Etheric Networks
