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All reviews of Fairnet LLC


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Wireless ISP users forum

Reviews:
read 6 reviews (3 positive) (2 negative)
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Review by ZecsMarquis See Profile
Posted: 4 years ago
member for 8 years, 238 visits, last login: 64 days ago


Frankfort,Clinton,IN
$60 per month (12 month contract)
about 14 days
"Very fast download speeds!"
"Outages often and speeds nowhere near what is advertised!"
"They are very good for not being a normal BB service but overall take if its ur only BB alternative"

    These guys are ok but whenever it goes out no one is at the office! Also i got the service when the residential line was advertised as 1.5/386 and it was that high for awhile then it started slowing down now my speeds are like 500/250 but the funny thing is since 2003 when i got it they have upgrade the upload to 512 but never have i gotten more than 320 on the upload speeds they totally dont give out as much bandwidth as they advertise and the pings vary but normally between 50-150 which depending on the game is playable works very well for Halo 2 which makes me happy but suffers on the PC FPS games becuase a ping of below 100 is normally needed to play fps games online i think its the netburst technology or whatever these guys use so I really wish they'd have the speeds for you like they say but overall there ok.

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Review by jerhunt See Profile
Posted: 4.2 years ago
member for 4.2 years, 6 visits, last login: 2.3 years ago


Rossville,Clinton,IN
$60 per month (12 month contract)
"Can cover rural areas"
"Speeds aren't what they advertise"
"Use them if it is your only option over Dial-up"
Pre Sales Information:
Install process:
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Value for money:

    The lower level plans not only limit your bandwidth, but also drop your packet priority so your performance suffers. Read on for more detail.

    I was paying $60/mo for the high end plan (advertised as 1.5 down and 512 up). I rarely received more then 350 down and 250 up, so when it came time for renewal I opted to only pay for the speed I was receiving. They have two other plans:
    mid level -- $45/mo – speeds of 512k down and 128k up
    low end -- $40/mo – speeds of 256k down and up.

    I purchased their third level package (256k down up). Shortly after my downgrade my speeds dropped to about 150k – 170k down. After talking with three different people I found my problem. Not only are they limiting bandwidth for the different residential packages, they are also giving a lower packet priority on their network for each of the lower level residential packages.

    I understand limiting my bandwidth based on what I pay, but to give me lower priority and drop my packets from your network because I don’t pay as much as the next guy. Give me a break.

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Review by wolfeden See Profile
UPDATED: 4.3 years ago
member for 5.7 years, 17 visits, last login: 1.7 years ago


Medaryville,Pulaski,IN
$59 per month (12 month contract)
about 7 days
"Very proffesional staff,ease of use,not much money up front, always on connection"
"I didn't find out about them sooner"
"Good value for the money,snappy download of pages,saves me time"
Pre Sales Information:
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    I have never been a wireless user before. I will say from thier sales staff to thier installers, to thier tech support, they are very proffesional in everything they do! I think it was about a seven day order to up and running experience.The first day I used the service, I really did not know what to expect as far as performance. I called the office to compare notes with My salesman,he got the necessary adjustments made on his end because by the time I got home from work, the internet speed was flying. That just proved to me that I am hooked up with a staff that cares about thier customers. I can say that the new service was the best value for my money being that I got in just under the January promotion for install. I would advise anyone that is within the reach of a Fairnet wireless tower, to look at thier plan, You will not regret it!! Good Job Guy's!!!! I also enjoyed closing my account with Direcway after five years.

    Update 07-08-05

    As of todays date I have discontinued service with Fairnet. We have been having

    trouble with download speeds for several weeks now. My wife does her

    study courses on line . She has been upset at the rising accurances of downtime.

    The service has been out at many random times as long as 4 hours . When she cannot participate with on line lectures, she has to write papers that cost her about 5 hours each. I personally have noticed slower speeds way down in and below 200 kbs even in the off peak hours. We never have seen the performance that they advertise in a little over a years service. Another broadband service was offered to us in our area at $20.00 less per month. So far they have exceeded their

    advertised speeds and reliability.

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Review by eruuska See Profile
Posted: 4.8 years ago
member for 4.8 years, 17 visits, last login: 3.8 years ago


Rensselaer,Jasper,IN
$59 per month (12 month contract)
"LOTS faster than dialup, excellent service from Fairnet"
"Upload slower than I expected"
"Great performance and value"
Pre Sales Information:
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    I have 4 PC's in my house and had to share 2 dialup accounts among them. My wife and I both stay on the net for our jobs, and our ISP did not allow simultaneous logins on one account. So I had to have an extra phone line and an extra dialup account, which cost me about $50 per month.

    I had been searching for broadband solutions so that I could cancel these redundancies, but there was never a good solution. We live in a rural area so DSL or cable are not an option. I thought about DirecWay but had heard bad things about the satellite connection.

    I heard a radio ad for Fairnet, so I called on a Thursday for a site survey. They came on Monday and the signal was excellent from about 5 miles out. I called at about 11:00 am on Tuesday to schedule the installation. They came the SAME DAY at about 1:30 pm. I barely had time to go buy my wifi equipment!

    They took about an hour and a half to install the equipment in my attic. My monthly price is $59, and there was no out-of-pocket money for the installation. I'm on a one-year contract and it was implied but not actually promised that my monthly cost will go down after that. The speed they offered was 1.5M down and 512K up. I'm getting about 800K down and about 150K up. The upload speed is a *little* disappointing but still much better than dialup. I set up a wireless home network using a Linksys router, wireless PC card adapters, and 1 wireless USB adapter.

    The installation is now 9 days old and I'm really pleased with it. My speeds still blow me away when I remember how dialup was. The best part is that I now have always-on high speed Internet on all 4 of my computers for just an extra $9 per month over what I was paying before. If I had known this was available earlier I would have ordered it a long time ago.

    Thanks Fairnet!

    Eric Ruuska

    Rensselaer, IN

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Review by Red Baron See Profile
UPDATED: 5.3 years ago
member for 8.2 years, 4437 visits, last login: a few hours ago


Boone Grove,Porter,IN
$99 per month (12 month contract)
about 14 days
"Knowledgeable sales & support staff, very professional install."
"Account needed to be activated at WISP after install."
"Stable connection so far."
Pre Sales Information:
Install process:
Connection reliability:
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Services:
Value for money:

    Fairnet Wireless, (www.fairnetwireless.com) is my wireless provider and they serve NW & NC Indiana with 39 towers at the present time.

    I called for a site survey on July 14. An appointment was made for July 17 for the survey to be completed. The tech arrived on the scheduled day within 10 minutes of the appointment, looked over the site and proceeded to climb around to get a good signal. The best location for the antenna was determined but the signal was marginal at 89 -90 RSSL.

    The survey was performed using a residential flat panel antenna. My location is 5 miles from the closest tower and the LOS is blocked by a row of trees about 1/4 miles away. He informed me that 90 was the lowest signal they allowed for new installs. I asked about upgrading to a grid antenna and was told to contact the sales office the next day after he submitted the results of the site survey.

    The sales dept. was contacted and they offered a plan upgrade from the residential plan ($59.95 / mo.) to either a 1M/384kbps home office plan for $79.95 / mo. or a 2M/384kbps SOHO plan for $99.95 / mo. to include the grid antenna. I chose the 2M SOHO plan.

    An install was scheduled for July 21.

    On July 20th, this region was hit with heavy rain/wind & lightning storms. The morning of July 21, I received a call from the sales office rescheduling the install for July 25th.

    All of their techs were working on the system to get it back up to 100% after the storm damage they incurred and new installs were cancelled for the day.

    Dave & Bill arrived right on time for the install. Mast was mounted, grid antenna & radio placed & aimed, and a signal of 104 RSSL was obtained in short fashion. They hid the coax under the ridge of the aluminium soffit so it is not seen except for a small section coming down the siding to the entry point. A lightning arrestor was installed at the entry point and properly grounded.

    Account was tested on their laptop and worked fine with speed tests in the 1 mbps range down. We could not get my computer to browse, but I had to leave for work that afternoon before the issues could be resolved.

    Dave gave me the WISP tech number to call and the next day (Sat) I called when I could not get the connection to browse. Tier 1 had me do the release / renew IP basics on the DHCP connection & reboot the modems but they referred me to Tier 2 and offered to page a tech, but I decided to wait until Monday when all the WISP techs were available.

    I called Monday morning and spoke to a WISP Tech and in 5 minutes my connection was up and running. My account had to be enabled on their end.

    Browsing is very snappy and initial speed tests are 1200 kbps down/ 380 up.

    Everyone at this company has been very helpful and knowledgeable about their products and I would highly recommend them to anyone within the service area.

    Update: 1/20/04 Speeds started to suffer during prime time, down to under 200 kbps at times & I notified the wireless support department. After extensive testing it was confirmed that my radio link was fine, traceroutes & speed tests were forwarded to the networking guru's and my routing problems were addressed in a very timely manner. Speeds are back up to 1300 - 1400 kbps even during prime time. This WISP's support is outstanding!

    7-11-04 Download speeds have dropped to 800 kbps now with the trees all leaved out., I called support & they verified my signal has dropped from 115 to around 100 so that seems to be the cause. Service is still very good at all times. Pings run around 50 - 70 ms to most sites.

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Review by webmaster
Posted: 5.5 years ago
(review was emailed from domain 24hrgamers.com)


Delphi,Carroll,IN
$60 per month (12 month contract)
"Great service. The speeds are just as they say. The ping is great it beats my friends DSL ping times and speeds even."
"Contract"
"Its a great deal and you want to atleast give it a look. The only downside is the contract but if you know you're going to use."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:

    I originally used Starband 2 way internet. Its was my only option at the time besides dial-up. THe ping time on this of course is pretty bad making online gaming and some browsing even aggravating. So I checked into Fairnet and they seemed great. However they were wireless so I feared the ping would be bad also but its not. For online gaming my ping is from 30-100 which is great! My download speeds are at about 110 KB/s down and 30-35 KB/s up. This is a great deal. You get good ping download and upload and you can even get it if you live in a rural area. So give them a look! I recommend them highly.

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