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Review by .
Posted: 9 days ago
(review was emailed in)
 Salinas,Monterey,CA
 Contract price not specified.
 AT&T
 "Works Fine"
 "Customer Service is not very good"
 "Would recommend - No choking of DSL bandwidth - They deliver what you pay for"
| |
Using original modem 2Wire 1000SW; Tried current "upgrade" model of the 2Wire 2701HG that ATT/Yahoo DSL provides and it would not work correctly and neither 2Wire or ATT would take responsibility; the Tech Dept's were terrible.
Order/install was easy; I have 6MB Bandwidth with 768 Kb down & 128 Kb up, although my down speed has peaked at 1.5MB/s once.
Where I live, there are no other options for broadband, except expensive (unreliable) satellite systems.
I have heard many horror stories about other providers, but I lucked out with a good service except for their technical staff (which may have been completely revamped by now; I requested they all be fired).
To give an example of their Tech reponse, to the same issue that forums on the web were also experiencing with the 2701HG (aka HGB, HGV etc.): my DSL connection would randomly shut down, and automatically restart. The answer from Tech was that when they check the line, it is working correctly, so I shoud call them when it does it again! All of you know that getting hold of Tech in a timely manner is an impossibility and that an auto-DSL cycled restart is very fast. How stupid an answer could anyone give than that response.
So, I just went back to using the 2Wire 1000SW. No problems for 10 years.
Matthew
Followup comments:  | | Digital07str
join:2008-06-09 | Re: Follup to My Rectent Survey Post for ATT/Yahoo DSL On DSL? 1.5Megabytes a second is not possible. | |
| rhf
join:2004-11-24
Davis, CA | "768 Kb down & 128 Kb up" is terrible! I guess they shouldn't choke DL at 768 kb/s! That's plain lousy, and you're paying $35/mon?? U R screwed! | |
| | | |
| Forums » comments on review of AT&T Yahoo |
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 Review by Defcon888 
UPDATED: 10 days ago
member for 6.3 years, 2945 visits, last login: 2 days ago
San Bruno,San Mateo,CA
$30 per month (12 month contract)
 about 5 days
AT&T
"the new at&t"
"Price Fluctuations/yr"
"the new at&t"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
For service with (the new) at&t DSL: 2007-present
(New service ordered - 05/11/2007)
Back in Norcal!
New service scheduled for activation: May 15 2007
New service in San Bruno, CA with at&t yahoo dsl @ 3mbps/512.
Promotional pricing: Paying 24.99/mo - 2 months free = ~ 20.83/mo
-$49.99 Speedstream 4100b modem w/ 49.99 mail in rebate (free after rebate; will sell on eBay!)
-12.95$ shipping and handling charge.
Awaiting activation... Updates on the 15th!
===
(Service Active - 05/15/2007)
Service active.
===
(Update - 05/17/2007)
Beautiful! Getting 2600/450. Synced at 3008/512. (80%+ after overhead)
To Modem To Internet
Max Allowed Speed (kbps) 3008 512
SN Margin (dB) 21.0 -
Line Attenuation (dB) 19.0 -
===
(Update - 06/01/2007)
Sweet! AT&T just sent me a 75$ gift card! I love the new at&t!!!!!
Promotional pricing came up to be about this:
[($24.99x10 months)-($75 Visa Gift Card)]/12 months = $14.58/month
[($24.99x10)-($75)-($11 modem profit from eBay)]/12 months = $13.65/mo
===
(Update - 01/19/2007)
Still going great 
===
(Update - 05/22/2008)
Contract expired and I called AT&T to cancel. Retention gives me the following options:
1) Cancel and renew 3.0/512 at $30/month + $50 cash back + $ Make a profit on the modem again.
2) Continue 3.0/512 at $25/month (Normal price: $30).
3) Upgrade to 6.0/768 at $30/month (Normal price: $35).
I chose #3. Didn't feel like selling the modem again on eBay and wasn't going to save that much anyways. Figured the 6/768 plan was worth it. Order is supposed to complete by tomorrow, Tuesday, May 27, 2008. Oh, and retention department also made it a no commitment plan; that is, I can downgrade at any time but if I chose to keep the plan, I'm locked in at the price for one full year.
===
(Update 05/27/2008)
Download Speed: 5136 kbps (642 KB/sec transfer rate)
Upload Speed: 651 kbps (81.4 KB/sec transfer rate)
===
(Update 04/09/2009)
Still going great. No issues
===
(Update 11/10/2009)
Same renewned contract. Same speed. Same price.
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Review by uberroot
UPDATED: 11 days ago
member for 9.3 years, 339 visits, last login: 11 days ago
Santa Clara,Santa Clara,CA
$30 per month
about 7 days
AT&T
"Reliable"
"not much cost advantage, no longer fast !!! dropped flickr pro."
"moved to comcast for a bunch of reasons..not all ATTs fault."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Update 11/09/2009.
Can't get uverse@my address and the service is expensive for the DL/UL i get. Also, i needed to port my dsl home number to vonage. So took the opportunity to move to comacast HSI and digital cable package.
no more updates...bye bye at&t
Update 12/15/2008
service is reliable as usual.
ATT&Yahoo, is dropping the Free flickr pro account. From next month, I have to fork out 24 bucks a year for a flickr account or risk loosing access to the hi res versions of my pics  .
Don't know how long the Yahoo email plus features will last ( i don't use the email itself or its storage, but i like the address guard feature ). If they keep cutting features, [ flickr was a big one ]. What i pay for 1.5/384 is going to become hard to justify.
Update 11/21/2007.
We completed 5 years of service with ATT Yahoo DSL ( Pacbell->SBC->ATT )
I have recently started purchasing and watching Live streaming of International Cricket online and the quality and stability is awesome.
Flickr pro is now free with ATT DSL. This totally rocks
Service is fairly stable. Had one annoying 3 day down time about 2 months ago. ( They offered to give me credit for the days affected...but didn't have the energy to call for 3 bucks credit ).
One minor annoyance. ATT is not supporting the 6meg service at my address.
This is a little annoying as i live in the heart of silicon valley. If you triangulate i live at the midpoint of Yahoo, Google, HP, Adobe and Cisco corp campuses.
Update, 6/16/2007
Fantastic service for the last 4 years, with ZERO interruptions or snafus. Fantastic Price/Performance ratio. dependable customer service ( on the rare occasion that i need it ).
ATT, keep it up.
Update 03/07/05
smooth sailing, never had to worry about anything.. 5100b is rock solid and so is my home network ( netgear814b) ...very dependable. Had to call in once to request copies of old statements and that was a breeze...and was handled very professionally by the billing staff.
Update, 10/29/04
Last week i called in to renew my contract and while doing that i also mentioned that my modem was occasionally loosing ip address once in every 2-3 days and needed a reeboot. so they sent me a new speedstream 5100b modem with PPPoE built in ( i had to bitch a little bit that they give all goodies to new customers and don't help a loyal customer like me ...but i asked nicely and they were helpful. i got it yesterday ( 6 days from my phone call). plugged it in and re configured my home router to not do the login.
the modem shows a speed a 3008/512 on its status page...and dsl reports speed test page shows 2.5/400 ....pretty darned good. kicks ass of comcast any day of the week and its so much cheaper...free new modem and a couple of bucks reduced on my monthly bill !!!!...
tech support is awesome as usual. If you tell them that you know enuf and have a good idea of what is going on...they don;t make you do unncecessary retarded things like rebooting everything from the kitchen sink and quickly escalate you to tier2 tech support as needed.
Update 9/9/04
I requested a move on Aug 28th and my phone number was changing as well so they had to re-register my circuit, I was given a live date of Sep 2nd. But I plugged in my modem on Aug 31st and the DSL light went solid...so wanted to give it a shot but I was not getting an IP address since i was not registered . So called DSL tech support and was immediately connected to Bill ( WTO5571 ) and this amazing gentleman walked me through the whole process with out even a windows machine.. I was using a freeBSD laptop ...so he trusted me to do the right thing on my end and did his end correctly and helped me get online in less than 15 minutes.
VERY happy i decided to stick with SBC Yahoo!.
Update 7/27/04
I requested an update for the pro-package ( 1.5-3.0M/384K PPPoE 1IP ) 5 days ago and they gave me an effective date of today...today morning i checked my speed and found that the upload has increased but the download was still a little less than 1.5 M so i called tech support....very helpful guy ( walter / could be pseudoname ) in anycase..didn;t ask me reboot or anything...just rechecked my order and escalated me to tier 2 within 4 minutes and tier 2 fellow, also wonderful chap ( can't recall the name ) rebuilt my circuit and had me on my way in less than 5 minutes and i just tested my speed 2.54M/358K I am happy...news and mail are always smooth and the authenticated smtp lets me send mail even when i am travelling so cool.
three cheers to SBC Yahoo DSL. only down side is they are charging me 3 bucks more than people who sign up fresh....but ...big deal...thats the middle management pricing game crap, the service and reliability are amazing....over the last 6 years i had internet service from RoadRunner, ATT@HOME, Speakeasy and Earthlink and SBC Yahoo now... SBC Yahoo wins hands down I have changed everything to 5 stars.
Update ( 1/14/04)
finally the new rate showed up on the bill.
rest is smooth.
After Renewal update ( 12/5/03) :
Today i saw the downside of having services provided by LARGE corporations. As i said I renewed my contract for another year at the new rate of 36.95, but today i got my bill and saw $60 which was 10 bucks higher than what i was already paying. turns out the renewal won't take effect for atleast one or two billing cycles for existing customers and inbetween i am hosed because my previous contract has expired and i am on the non contract rate. The Irony of the situation is that If i had cancelled my old account and just placed a new order SBC would have had to ship me a new modem and such and I would be paying 24 bucks less for 2 months and i believe most SBC orders are live within 8-10 days of ordering. It is a minor annoyance not having connectivity at home for a week or so but then i would have been able to laugh at them instead of feeling stupid for deciding to stick with them... I don't know what to take points out for this...so i am lessening their tech support points for this.
-----------------------------
Renewd my contract and its only 36.95 per month now ...awesome.
the billing rep was VERRRY rude when i asked him why it is the same deal for people who have been loyal for a year and people sigining up fresh ..i got pissed a little and searched around for alternatives but as it happens no one could beat the deal.
11 months update ( Oct 2003 ):
connection was rock solid i remember not being able to access the dns server once and thats about it...and ya, 1 scheduled outage for maintanance. our ipadress changed only about twice in the past 11 months.
otherwise, out wifi router ( netgear mr314 ) stays plugged in all the time and we just open and close our laptops as needed...never change anything always works and very dependable...i work from home quite a bit and both the latency and bandwidth are stable. also adding or removing subaccounts and other account management is a breeze. and we like the lauchcast plus subscription, free billpay ( limited ofcourse ) and 150M for photos. i had a chance to use the SBC dial account when i was travelling in NY, MI, NM and while it connected at only 28-33K something is better than nothing. and it did connect ..the nice thing about this dialer is that it doesn't need any special software you can use any standard ppp client on linux or the usual windows dialer.
tech support is also quite quick to respond if you email them and there a lot of community help on the sbcglobal.xx.xx.xx newsgroups. the badnews for me is that if now cancel for anyreason, i will also loose my free yahoo account which had for like 7 years now ...but will most likely stay with them anyways and this time i will make sure i get the new lower rates.
one nice thing about their tech support is that when on the rare occasion i called they seem to believe me when i say..i think such and such is the problem please fix it...and they don't make me reboot my computer.
original review:
originally I was signing up for cyberonic but i had to move appartments and somehow my line became a fiber optic line and cyberonic said they cannot do it anymore. so i grudgingly ( Pacbell was the only ISP still offering DSL after they findout there is fiber some where on the line ) signed up for SBC Yahoo DSL Delux package ( 1.5/256 and 1 dynamic ip with PPPoE ) I got $10 off the standard price with a 1 year contract. We placed the order on Nov 1st and the equipment (SpeedStreem 5360 and the CD and a D-Link pcmcia fast ethernet card and the filters etc ))arrived in mail on Nov 7th.Install was a breeze. pretty much connect the modem and pop the CD in. I was told to plug in the stuff on Nov 8th and everything worked instantly.
There is one little snag with the connection manager though, it always gets the network settings wrong and i have to sign on using the enternet 300 software. Tech support was very fast ( and friendly ) in identifying and suggesting the fix for the above problem ( the total length of the call was no more than 2 mins ). Anyways, now i have a wireless acess point at home and that is taking care of the login, i don't need to do anything on my machine. it is dhcp internally now.
connection seems to be pretty good so far with the throughput averaging out at 1.1/200 which i suppose is quite okay at 12000 feet from the CO. The latency to servers i connect on the east coast ( for interactive work, not gaming ) while not spectacular, is definitely stable at around 120 ms . pings to the west coast are lower on average.
Mail and News are fairly fast so far. news is faster if you use the read-only server but quite good even otherwise, the best part is that i didn't have to change my email address, I just merged my Yahoo account with the username for SBC DSL and i have 25Mb quota for my yahoo account now.
i believe there is a SBC Yahoo Dial account free with the DSL account but i have not had a chance to use it yet...
things are good so far..crossing my fingers and hoping the next 11 months are smooth too. If they do, I will stick to them .
Followup comments: stridr69
join:2003-05-19
San Luis Obispo, CA
2 edits | 6Mb That does bite that you can't get 6/768 in Santa Clara. Are you too far from the CO?
Here in the Federation Outpost of San Luis Obispo, CA I get the "elite" package, but my brother across town is over 24,000'fronm the co., so he's stuck with Charter. We have no RT's in the city of S.L.O.(probably due to population size-40,000 souls at last count). And I'm around 11,000' from what I've gleaned from DSL reports. But I get 5100/650 24/7.
At least in Santa Clara you'd think that RT's would be the norm.
Even though I lived in "silicon valley" for 18 years(1970-1988), I could never move back. Too many people, too many changes.
Pitch you bitch-everyone in your area should have the "elite" package as an option.
Good Luck.
 | |
| | uberroot
join:2000-07-22
Santa Clara, CA
 ·AT&T Yahoo
 ·RoadRunner Cable
| Re: 6Mb said by stridr69 :That does bite that you can't get 6/768 in Santa Clara. Are you too far from the CO? Don't know, The reason i tried to upgrade was i wanted to get cricket using dish/comcast and then use slingbox to watch when i am travelling..turns out it is much cheaper and easier to buy an online feed..!...so really don't care anymore!. | |
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Review by slyjones4461
UPDATED: 24 days ago
member for 5.8 years, 1034 visits, last login: 1 days ago
Holtville,Imperial,CA
$35 per month (12 month contract)
about 8 days
AT&T
"Upgraded to Elite from Expert + Service up and running on time"
"Connection upload speed has varied greatly between 1.8/4.8 meg"
"Speed still sufficiently faster than dail up but slower than FIO and Price is outdated"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I wanted wait to see how the system operates over time before making a final decision on its reliability and speed.
After 2 years, here is my short review. My connection speed varies greatly from 1.2 to 4.8 meg up but download speed is constant at 608. Maybe the adaptive speed rate along with my telephone line contribute to the varying speed I am receiving. I would not go back to dialup.
After 3.5 years not much has change, the $45 price of my grandfather package is outdated.
After 5 years upgraded from Expert +(grandfather package) to Elite for $35. Only received because complained about being unhappy with the lose of usenet, flickr and file storage services and no subsequent decrease in grandfather's price. Speed is still not consistent, the Elite package only increase max upload from 608 to 768 but every little bit helps. Would I recommend this cost effective provider to others, YES
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Review by joaquin1
Posted: 28 days ago
member for 9.5 years, 20 visits, last login: 28 days ago
Oakland,Alameda,CA
$35 per month
AT&T
"quite reliable"
"good customer service"
| Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
The service has been quite reliable over the years. I changed to the 4,000/6xx Kbit/sec service a few months ago ("Elite"). Mostly on speed tests, I get more than advertised or a little less for distant sites. (I have not re-tweaked for years.)
This morning I suddenly had serious connectivity problems: almost no connectivity; hundreds of thousands of ATM errors reported on the modem statistics page. I phoned the service number, got through the menu system, waited for a couple minutes, got a nice lady who did one test, had me unplug the modem, did another test to determine that I had connectivity to the jack, had me plug in the modem again, did another test, told me what the problem was, submitted a trouble ticket, and told me I should expect a call from a computer within fifteen minutes. Soon the computer called saying it thought the problem was corrected and asking me to press a number on the phone, to say yes, it's fixed, no, it's not, or to talk to a human. I went to my computer and all was well.
This is the first time I have had to call customer service in years.
I feel this is about as good as it gets.
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 Review by ctgreybeard
UPDATED: 29 days ago
member for 8 years, 3378 visits, last login: a few hours ago
Bethel,Fairfield,CT
$60 per month
Southern New England Telephone
"very reliable and stable speeds"
"upload speeds less than desired"
"excellent value"
| Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I wanted to update this review because of a recent outage we had. Not to complain but to praise the service I experienced during the outage. Every single person I dealt with was pleasant, knowledgeable, and respectful. Although the problem was difficult to solve and took several iterations of "fixes" I was never treated as an "idiot" and was always listened to carefully by the service techs. It turned out to be some configuration problem deep in the bowels of the system so it took a while but I was kept informed the whole time it was being worked. This is the first outage I have experienced in many, many months.
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Review by roseave0
Posted: 30 days ago
member for 6.8 years, 21 visits, last login: 8 days ago
Oakland,Alameda,CA
$35 per month
about 5 days
AT&T
"Decent customer service. Great 2nd tier support"
"Don't tell you when your service is bad, lost xfer of DSL from one line to another"
"Cheaper than cable ISP, and at 3 MB, faster than most all the data you are served."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Have had Pacbell/AT&T DSL for more than 10 years now. Finally lost my static IP last year when I transferred DSL from line 2 to line 1 so I could get rid of line 2.
They've done decent by me. Almost no outages any more. Sometimes slowdowns. Now in one of those (only 0.5 MB/s download on a 3.0 service!) -- but expect a call to customer service, level 2, will fix in a day or so.
I have gone up slowly from .5 to 3.0 download service. Glad to be here, but AT&T seems to have supported well all along. Yahoo, on the other hand, is messing around with its e-mail, etc, services, and is looking a bit pathetic (Ads that MUST stay on! Silly).
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 Review by Anub1s
UPDATED: 31 days ago
member for 6.5 years, 455 visits, last login: 26 days ago
Cleveland,Cuyahoga,OH
Contract price not specified.
"I'm online."
"I'm offline"
"Not reliable"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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Alright
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 Review by simplykristi
UPDATED: 32 days ago
member for 7.9 years, 3260 visits, last login: a few hours ago
Metro KC
$30 per month
about 21 days
AT&T
"Tech Support from BBR"
"Email, connection, phone tech support"
"An Alternative to Comcast"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I never wanted to go with DSL in the first place. Besides I always thought that we lived to far out from the central office. My dad decided he didn't want the high cost of cable and the service with Comcast Digital Voice, which was not reliable. We went back to AT&T for DSL (has not been a happy experience), satellite (which I absolutely love), and phone service (which is reliable).
Everything was a breeze to set up. We received our DSL modem via UPS less than a week after we ordered service. The installer came out on Oct. 18th to install the DSL. I then hooked up the modem and installed the software.. I already had a router so no need to re-wire or anything.
My speeds are as advertised. We have the pro 3 MB down and 512 up. I am getting used to the speed which is slower than what I had with Comcast. The service has been fairly reliable. There have been a few slowdowns. I had trouble accessing BBR for a couple of days. Those problems seem to be resolved.
We have had problems with email. Getting my domain email to work has been such a headache. If AT&T had a friendlier email set up, I might be happier.
I originally wrote the review in a time of frustration.
Update: Thanks to a respondent to my review and help from the AT&T Southwest forum, I got my email problem resolved by creating a subaccount. It's nice to know that email accounts can be added.
Update 2/2/08 - I am still having outgoing email issues with my domain. I am not a happy camper about this. I believe that I have the correct settings.
Update 9/16/08 - Things are going well with AT&T. I've not had any problems in a long time.
Update 10/19/09 - I've had some issues off and on. Back in May, we had an outage here. I called tech support. I was kept on the line for over an hour. I was on hold for 20 mins, and then on the phone trying to tell the tech that it was an AT&T issue and not an individual issue. I guess AT&T is slow to update their computers. Finally towards the end of the phone fiasco she got notice that there were indeed problems in our area. Well, I been telling her all along that the problem was with AT&T and not me!
We had our landline out for four days in June. AT&T was slow to get out here and resolve it. The tech who came out replaced our phone line. THey were a day late coming out.
For the last two days, we've had a loud buzzing noise coming from our phone when we pick it up. I do not want to call AT&T due to the fiasco I went thru with the DSL in May. If anyone has any idea on the issue, please let me know.
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 Review by underlord2
UPDATED: 38 days ago
member for 4.8 years, 1165 visits, last login: 19 days ago
Belleville,Wayne,MI
$34 per month
about 14 days
Ameritech
"Fast Service (6.0! speed) , Great 2wire Portal (Firewall + Modem), Friendly service"
"None so far!"
"Still going strong!!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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I ordered the 1.5mb speed for $34 (January 2005) .. The install and setup went smoothly. The NAT firewall is really good, never had to install any Zonealarm, but I do keep Avast! anti-virus to scan for viruses once in a while. My speed went down once during the last major thunderstorms, but a quick unplug and plugin made it come back to full speed. They were nice about upgrading me to 3.0mb speed (March 2005) for $29 a month, its a great deal if your area can get the speed.
1st Update: I'm at 6.0mb speed now. (August 2008) My old 2wire died last month (finally after 7 years!). They've eliminated the need of installing any software. It's almost plug-in-play.
2nd Update: I had to get a new modem since the other one died quickly after I got it. Doing alright every since.
Followup comments: | Forums » comments on review of AT&T Yahoo |
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(43)
Follup to My Rectent Survey Post for ATT/Yahoo DSL
Need correct my survey POST - Should say "Tech staff not very good (customer support was OK)"
·
Good to hear