how-to block ads
|
next review in page
Review by unclebg 
member for 12.1 years, 996 visits, last login: 3 days ago
updated 23 days ago
 Healdsburg,Sonoma,CA
 $45 per month AT&T "Several e-mail addresses above and beyond primary" "U-Verse has taken over any options I once had." "If you can stay away do so. Otherwise they will dictate everything thanks to U-Verse"
| |
with U-Verse in my area ATT SUCKS! Refuse to negociate plan cost, or speed change. No changes of any kind PERIOD! Cost for speed received is ok but not fantastic. Cost could be more refelective of speed, and not that U-Verse is in total control. Can't speed up or slow down. No negociating pricing or anything else with them. I was told take it or leave. Not much has changed since I wrote above. Still think they own everything, and give you NO CHOICE! Bumped up the price and gave me slight speed increase. IF they go up again they will loose my business. ATT ain't ALL THAT AND A BAG OF CHIPS. They aren't even the INK on the Manually placed PRICE TAG. Wish I could afford Cable, would be gone in a New York Second!!!!
Comments:
  DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
kudos:78 | Can I work on this for you? I wouldn't mind taking a crack at the negotiation problem. | |
|
| |
 | next review in page (previous review)
Review by AimLXJ
member for 7.3 years, 429 visits, last login: 30 days ago
updated 30 days ago
- Los Angeles,Los Angeles,CA
- $40 per month
- AT&T
- "Excellent download and upload speeds"
- "None!"
- "Not the best yet not the worst"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
What other options did you consider for broadband?
Verizon FiOS; unfortunately it's not available in our area.
What SPEED/package did you order, at what monthly price?
Max Internet (U-verse 12Mbps Down and 1Mbps Up) for $40 a month.
How was the order & install process?
Easy.
What brand/model was the supplied equipment?
NVG510.
What good or bad experiences most struck you?
So far I haven't had any bad experiences in the past few years.
Pros
-Download and upload speed is excellent
Cons
-Latency is decent though it's much higher (about +10ms more than ADSL) due to the change of data path but definitely much better than cable that's being offered in my area.
Comments:
gwagnonPremium
join:2003-03-10
Aliso Viejo, CA Reviews:
 ·AT&T DSL Service
| Weather related failures As far as I know, there are only two weather-related causes of degraded traffic.
1. Satellite service operates in wavelength bands that can be refliected by rain drops. If rain is falling on the line of sight between your antenna and the satellite, you can lose signal.
2. DSL service over phone lines: Water leaking into phone connections anywhere causes intermittent short circuits. If the problem lies on the poles, only the phone company can repair, but very often, the problem is located right where your phone line enters your house. Any water seepage there and you will have trouble. Such water seepage often creates "static" sounds, that typically resemble "frying". If you can HEAR anything like this on your voice phone line, you HAVE A PROBLEM. Fortunately, its easily fixed. | |
|
| |
| next review in page (previous review)
 Review by The Dord
member for 8.3 years, 1799 visits, last login: a few hours ago
updated 54 days ago
- Belleville,Wayne,MI
- $43 per month
 about 14 days- AT&T
- "Decent Service if this is the only ISP available in your area. (6.0 speed)"
- "2wire routers suck, 150gb cap forces me to play sub HD videos."
- "Get this if you don't play online games wirelessly or if you're a casual user--other than that, stay away."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I ordered the 1.5mb speed for $34 (January 2005) .. The install and setup went smoothly. My speed went down once during the last major thunderstorms, but a quick unplug and plugin made it come back to full speed. They were nice about upgrading me to 3.0mb speed (March 2005) for $29 a month, its a great deal if your area can get the speed.
1st Update: I'm at 6.0mb speed now. (August 2008) My old 2wire died last month. They've eliminated the need of installing any software. It's almost plug-in-play.
2nd Update: I had to get a new modem since the other one died quickly after I got it. Doing alright every since.
3rd Update: Finding out 2wire wireless routers suck for gaming. Have to go to the wireless 'B' band to play or it will reset itself. (August 2010) Waiting to get some money so I can get the Netopia WiFi Router, but heard it was hard for non-business DSL customers to get. Router susceptible to DNS problems and retraining.
4th Update: Got a replacement 2wire modem (about 2 weeks ago), not a lot of issues so far other than the typical DNS issues AT&T has with 2wire.
5th Update: Speed not as consistent as I'd like. (Nov. 10 2011)
6th Update: Prince increase for April 2012 now at $43. :/ Not very happy that only AT&T DSL (no cable, or wireless data service ISPs) is the only thing available. Park won't let Comcast install their cables here and guess what? UVerse isn't coming here either. If i could move to a better area I could..
7th Update: And now hit with my first data cap overage e-mail. Wow, all I do is watch Streaming Video and read websites. Not cool.
I'm getting bored of 5-6mb download speeds in 2012 while everyone else in my county can pretty much get 10-25mb.
8th Update: After buying a Pace Wireless Gateway in December, things are working decently but I wish faster speed uVerse was around. Was given a $10 discount per month on my bill for 12 months after having to buy the router from them. (Bought the extra insurance too.)
Comments:
| next review in page (previous review)
Review by cooperaaaron
member for 9.1 years, 3453 visits, last login: a few hours ago
updated 102 days ago
- Rockford,Winnebago,IL
- Contract price not specified.
- AT&T
- "Nice speeds when up."
- "Almost 17,00 feet from CO, why don't they take that into consideration, I would have tried cable."
- "Good service for the price."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Had issues with the loop outside of the home, I was told I am almost 17,000 feet from the CO ! I feel that if you are on a marginal line or a far distance from the CO, you should not be locked in a contract if you don't know beforehand that you are that far away and might have problems. They should let you have some time to decided whether or not you still want the service.
Service cannot hold up 1500 down/384 up so I downgraded to the lowest speed without crc errors, which is 784 down/384up.. At $15.00 or so, I can live with that, rather than the $20-25 or so I was paying....
Moved out of Rockford, moved to the Joliet/Plainfield area, got Comcast on a triple play, speeds are sometimes 15 down and 10 up (depending on the time, etc... )
Update: Still not with ATT as of July 2012.
Update: Still not with ATT as of Feb 2013.
Comments:
| next review in page (previous review)
Review by bestweb
(review was emailed from domain sbcglobal.net)
lodged 122 days ago
- Modesto,Stanislaus,CA
- Contract price not specified.
- AT&T
- "??"
- "Service. Hardware, Reliability"
- "AT&T sucks"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
I've been with Pacific Bell, which became SBC, which merged their services to Yahoo (email), and AT&T took back PacBell/SBC.My service is absolutely crap. Pings are amongst the slowest I've ever had (I've had DSL connections for my work for almost 17 years). I'm fed up with AT&T; service is non-existant; connections drop daily, etc.=0A=A0=0AIf I were to switch to Comcast (I only want internet, no cable and no phone), the introductory rate is =
ok, but after the introductory period (3 or 6 mos), the price goes up to $60 for their slowest basic connection. Not ok. I've got no other choices.
WANT VERIZON FIOS TO COME TO CALIFORNIA'S CENTRAL VALLEY!
Comments:
| next review in page (previous review)
 Review by Grumpy
member for 11.8 years, 5051 visits, last login: 2 days ago
updated 173 days ago
- NW CT
- Contract price not specified.
- AT&T
- "Reliability"
- "Calling the providor is hit or miss"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Still with AT&T DSL since first post here. Rock solid reliability, and pricing that has fallen over the years. The Comcast vs. SBC (now AT&T) rivalry has been good for the consumer.
The early days brought some frightening telephone exchanges from SNET, as it seemed the sales reps couldn't get on the same page. Our local forum here reported a wide variety of price offerings. Some got great deals and re-upped for new customer pricing incentives, and others got the high prices. Price tiers seemed to depend upon who answered the phone at SBC and was willing to click the right check box on the order screen? Weird.
Haven't had to call in for a while. Hopefully it's better now.
`````````````````````````````````````
Spring of 2009 -- Still with AT&T DSL. It's still very reliable. No complaints.
```````````````````````````````````````
Spring of 2011. Dropping our AT&T land line and DSL. Going to try Comcast cable internet and rely upon our cell phones. Me - Pageplus cellular with it's hard to believe 2 am wake up texts to tell me my credit card doesn't work, followed by a 2:15 am text wake up call to tell me it did work on auto replenish. I'm off to Boost when the current pageplus expires. Pageplus attitude - what's wrong with a 2 am wake up text? My wife - already a Boost customer.
A little OT - dropped Boost like a hot 'tater less than a month after starting. The Boost coverage is dismal around here. Only Sprint towers, without the usual and customary Verizon towers service normal Sprint service offers. Back to page Plus and happy with them. A phone call to the right person shut off the 2 am page Plus re-up texts. Too bad that took 3 or 4 Page Plus reps to figure out for me. The first 3 thought the wee hour texts were unstoppable.
Comments:
| next review in page (previous review)
 Review by ddeisz
member for 11 years, 2542 visits, last login: a few hours ago
updated 175 days ago
- Batavia,Kane,IL
- $34 per month
- about 4 days
- AT&T
- "cheap"
- "DNS stinks - billing is easily messed up - Caps SUCK!"
- "bye bye"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
----------- UPDATE 2012-11-27----------------
Will be cancelling my AT&T DSL tomorrow after switching to DSL Extreme.
---------------------------------------------------------
Over three years into DSL at my current location and I have no real complaints. Billing is easily confused with any changes to the account. Also, DNS stinks, so I set up my own DNS server and everything works fine. Now on Expert or whatever they call 6M/768k these days.
----------- ORIGINAL REVIEW BELOW----------------.
One week ago today we moved to a new house, with a new phone number. When we ordered POTS, the SBC rep told us that we could not order DSL until the phone service was connected. I was a little concerned that I would not be able to get DSL from SBC but then found out one of our neighbors in the new subdivision had SBC DSL.
After the POTS was installed on Wednesday, May 19, I immediately called SBC to order DSL. The initial rep asked if we were sure the number we gave them was an SBC number. After a couple transfers, we spoke to a very helpful guy that said he would get the order through and to give him until Friday.
On Friday, he called back to verify the order information. The following Tuesday, May 25, I received the new modem (5100b) and filters, and today, May 27, the DSL was activated. 5 days early and 2,511 down/296 up on the 3MB package without any tweaking on a static IP.
Special thanks to John on phone support for walking me through the merge of my previous DSL turned dial-up turned DSL again account.
Comments:
| next review in page (previous review)
 Review by AlphaOne
member for 9.2 years, 2244 visits, last login: 5 days ago
updated 196 days ago
- Rancho Cordova,Sacramento,CA
- $34 per month
- (12 month contract)
- about 8 days
- AT&T
- "Good and reliable connection ... when done right. BBR/DSLR SBC techs did a wonderful job."
- "Unreliable voice support (overseas that is)"
- "Marvelous experience, after splitter installation"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
(Feb 29, 2004)
Week 1:
Checked if line is qualified for DSL.
Ordered DSL online with "self-install" kit, specifically the Expert Plus package (1.5-6.0mbps/608kbps) with dynamic IP for $44.99/month plus FUSF for 12 months.
Being cognizant to the fact that the alarm system is somewhat connected to the phoneline, called the alarm company and asked if it's ok to have DSL. They said it's ok as long as it's connected to a filter. Sounds ok to me.
Week 2:
Modem arrived early, including micro filters for telephone devices.
Checked if modem will sync .... not!
Week 3:
D-day. DSL line is now active. Time to install filters.
Modem can only sync up to around 1mbps downstream, but upstream is great with at least 500+kbps. Registered and created account anyway.
Immediately called support. Got informed to call again the next day, as the "broadband tool" is down.
Another call to tech support turns moot, they said everything looks ok. Got transferred to a Tier 2 tech. He checked everything and can't understand why I'm getting a slow downstream speed. He then arranged for somebody to call me after "testing" my line. Never got that call.
I made another call to follow up the so-called test. Damn voice support (overseas rep. ???), she can't explain clearly what's going on. Obviously she's relying on what she's reading without fully understanding what it meant.
Eventually, I got somebody booked me for a technician visit.
Sent an IM toToasterk2 over here at BBR/DSLR to seek some help. Toaster2k is great and was able to answer all my queries. Hats off for being so patient answering my questions. He told me that I'm just 2500 away from an RT, my profiles are correct at the router, and configurations at the redback are all correct. He also verified all my questions regarding my options for the upcoming technician visit.
I mentioned to him that we have an "alarm system", and he speculated that it might be the only thing that's keeping me from getting the max sync rate. Hhhhhmmm, nobody from voice support mentioned that it's a possible problem.
I went ahead and researched DSL on phonelines with alarm. I found out that it requires a different and a special type of filter. Went ahead and ordered it so it'll be ready when the technician comes.
Found out that there's another option ... the use of splitter (to separate voice and data) right at the NID. Toaster2k again confirmed this, and even recommended this route.
End of Week 3.
Appointment for technician visit, scheduled for saturday (8-12pm). Usually on weekends, I don't get up until noon ... I jumped out of bed before 8am in anticipation of the tech. After an hour, I thought it would be wise to call the 1-800 "dispatch" number to verify my appointment. And Lo and Behold!!! Got informed that my trouble ticket got cancelled !!!! wooohooo. Since the appointment was made on tuesday, they won't hold a trouble ticket that long to last the saturday appointment. I got mad .... really mad. I almost turned green, fortunately I wasn't transformed into a hulk.
The rep. (Myrna) was so nice, and she immediately created a trouble ticket for a 1-5pm appointment on that day.
The technician eventually arrived late ... after 6pm. So much for a nice saturday, I just stayed home. Hmp.
The tech tested the quality of our line from the wall jack, and found out that I'm getting a low signal. And again, I volunteered the information that we do have an alarm system. And he immediately said that it could be the problem. So we discussed our options, and we decided to go with a splitter, and run the data/dsl line thru the house wiring's line 2 bypassing the alarm/voice which is in line 1.
It worked great! We don't have to run a dedicated wire to the modem's location, which is ugly. And this is so flexible as I can move the modem to any room.
The tech. didn't initially get what I wanted, but eventually understood when we went to the NID. I'm happy, as I got what I need. Tech. did a good job.
Now my modem is sync. at almost 6mbps down and 608kbps up. But speedtest results are just 4+mbps/500+kbps. I'm sure I can tweak this.
If this speed goes on ... I can ditch my Comcast HSI with 3.3mbps/256kbps.
Overall, I'm happy with my DSL. I'll update this review as time goes by ... we'll see if I'll get a steady connection.
*** Update (May 14, 2005) ***
What else can I say ... I' m still happy. For 44.95+FUSF a month, it can't be beat by anyone. My DSL still synchs at 6016/608 , I'm so glad I was able to jump on this plan. I probably won't know this if I haven't read it from the SBC forum here at BBR.
Very reliable, I seldom got any problem. Being close to an RT probably is a plus.
*** Update (Jan. 9, 2007) ***
Since May 2006, my monthly is down to 27.99, for the 6016/768 package.
*** Update (Aug. 14, 2007) ***
After the 1 yr term was over, the rate went up to 34.99. Even though at&t no longer require a 1 yr term, I went for another year, to get the latest Speedstream 4100b modem, free after the rebate.
I'm still a happy camper, DSL is still reliable, and a lot cheaper than Comcast HSI. For 6016 kbps up / 768 kbps down, it can't be beat.
Now I'm just waiting for U-verse to come, I hope it will be available soon. We'll see.
*** Update (July 2009) ***
Cancelled account. Elite is too slow, and Uverse still not available. 
Signed up to Comcast HSI, with a promo 19.95/month for 1 year!
*** Update (2012) ***
I no longer subscribe to AT&T. Uverse or whatever is still not available. Alas, even 6mbps is no longer an option, just 3mbps. AT&T dropped the ball by not going fiber all the way.
I'm not in CHSI promo anymore, and Xfinity is charging an arm and a leg ... I'm still staying though.
Comments:
bikti
join:2010-10-26
Sacramento, CA | 2004-2009 ? Am i missing something ? is my web page not showing currant comments ?
I see year 2004-2009 comments and nothing else .. ? | |
|
| |
| next review in page (previous review)
Review by Stan1689
member for 1.3 years, 13 visits, last login: 261 days ago
lodged 261 days ago
- San Francisco,San Francisco,CA
- $30 per month
- (24 month contract)
- AT&T
- "sucks, dial up speed for DSL prices"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
unstable connections, DSL price but dial up speed. Contacted their so call Executives but was told problem not fixable.
Comments:
| next page (previous review)
Review by (hidden by request)
(review was emailed from domain pacbell.net)
lodged 306 days ago
- Lake Forest,Orange,CA
- $82 per month
- AT&T
- "use to be good"
- "service levels are extremely bad and only degrading more every year"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
After nearly 20 years of att dsl I'm about to pull the plug. Service levels
are terrible now and have been degrading for the last few years. The latest
nightmare is intermittent disconnects and extremely slow speeds. So slow in
fact that I can't even run dslreports speed tests or att speed tests without
timing out. I have opened trouble ticket after trouble ticket to no avail.
Well at least I can dump this extra voice line that the dsl was on and move
over to cable.
Comments:
| | 20 years? Hasn't DSL only been around for 12 or so years? | |
| DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
kudos:78 | for as much energy as they spend complaining online I kind of wish they would spend just as much energy contacting us. helprequest at sbcglobal dot net does help. If I can't fix it myself I have no problems assigning it and getting it fixed. | |
|
| |
|
|
·
hello hi yes he she me you hehe loll rofl what sup? ROFL
·