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 Review by ross96 
member for 11.2 years, 2475 visits, last login: 40 days ago
updated 43 days ago
 Salem,Columbiana,OH
 $20 per month about 5 days AT&T "Reliable" "Too slow for 2011, want u-verse back." "Can't be beat for the price"
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Update 12-30-2011
Connection very reliable, I have the 6/512 package (19.95 for 12 months) and wish I could get faster speeds. I'm in a FTTC area with no U-verse and probably never will. 6 Mbps is not enough bandwidth with today's devices, especially with the number of them in my house. I would hope AT&T will at least upgrade these FTTC areas with ADSL2+?? I moved to an area that had U-verse to an area that doesn't and that aspect sucks, I loved U-verse. I may order cable even though I don't want to but gotta do what I need for the speed.
Update 06-21-2007
No Problems at all.
Update 09-29-2006
I downgraded to the 3meg service to lower my costs, $17.99 for 12 months. Service is still stable, I have noticed a slight increase in ping times due to what I am not sure. . Can't be beat for the price. RoadRunner is $44.95 a month for 5.0/384 service or $41.95 if you go with Earthlink. I would rather pay $17.99. I currently have 2 pc's sharing the connection and all is well, later.
Update 02-20-2005
BBR been pestering me to update review, I am currently still using SBC and have not had any issues. I have the 6016/608 package deal and get consistent 5.0/520 speedtests morning, noon, or night. Pings are great, although I am not a gamer. I have 2 desktops and 1 laptop using the connection via speedstream 5100b and Linksyswrt54g router. I'm just glad I was able to weasle my way into this package considering my loop lenght is about 10kft.
I've had SBC DSL since 2000 and it was rocky at the beginning but has turned out to be a great a stable service. I use the service for many different needs including internet as well as vpn access and all works perfect. I have the 2 wire home portal and have not had any problems.(guess i'm lucky) I have a cheapo wireless pc card in my work laptop and get great range throughout my house from the 2 wire. Old brick 2.5 story house and 2 wire is in basement and I get full strength in my bedroom which is on the top floor. I really enjoy the premium video that comes with the sbc yahoo package and the anti-virus software is not to shabby as well. Overall if you can get the service then do, it's been great for me and my family.
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Review by mojojojo3698
member for 4.1 years, 27 visits, last login: 6 days ago
updated 44 days ago
- El Dorado Hills,El Dorado,CA
- $24 per month
- (12 month contract)
- about 7 days
- AT&T
- "Doesn't go down"
- "Speeds and customer service"
- "Comcast has improved, AT&T has gotten worse"
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AT&T Yahoo DSL is not that good in my area. Initially I had stable service and consistent speed of 2.5MB down/400k up. But the speeds have gotten worse. I'm lucky to get 2MB down and 300k up. It's usually around 1k down. I have a VOIP line that gets choppy if the up speed drops below 100k. AT&T customer service is bad. I get a different answer from each person I speak to.
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Review by striker325
member for 2.5 years, 349 visits, last login: 19 days ago
updated 107 days ago
- Pacoima,Los Angeles,CA
- $15 per month
- about 760 days
- AT&T
- "Price!"
- "Connection issues once in a while. only 768k available in my area!"
- "You get what you pay for"
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Package: 768k Download
384k Upload
Price: $14.99
Modem: Motorola modem
Order & Install: Order was placed very simple and fast. The install went half bad. I got all the necessary equipment from At&t but they forgot to connect me at the DSLAM Box and I didn't get service until a week or two. It took 3 trouble tickets to fix that small problem. The first two techs came and checked everything and they agreed that it was at At&t's end and they got it to connect but it would disconnect in a few minutes. The third tech ended up rewiring some wires at the DSLAM and it ended the problem.
CONS: For some reason they only offer 768k max speed in my area because my area
is in the dead end of their service.
Bottom line: Its alright for the price and I do get connections issues but there only like once a month, so it isn't a big deal
Update (10/27/2011): Throughout time it has been getting worse and worse. I now only achieve a maximum download of 440k and but for some reason my upload is still great at 384k.
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Review by Timmn
member for 11.8 years, 544 visits, last login: 1 days ago
updated 112 days ago
- Tinley Park,Cook,IL
- $17 per month
- (12 month contract)
- about 1 days
- Ameritech
- "Better than dial-up, cheaper than Comcast"
- "I can't download very large files."
- "It works for me, but if I had to pay the full price, I'd go elsewhere"
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I can't say anything good or bad about it. I won't go with Comcast, that's for sure.
The only problem I am having, which nobody can figure out, is that if I try and download a very large file, the download speed gets slower and slower until it either gets so slow that it will take hours to download, other times it just stalls.
I can't find anything wrong on my end; SBC can't find anything on their end. If anybody has any idea what to check, I'd appreciate it.
It works for surfing the net, and checking my e-mails, if I have to do anything else, I go to work or school.
5/11/2009 I got a note from the "System" that I should update my review, so I am.
Somehow, I got upgraded to "Pro", funny, I don't seem to remember requesting that they do that. However, it did sort of fix the stalling problem, it no longer does that, it just slows down to a slow crawl when dowloading large files. Since I hate AT&T less than I hate Comcast, and since they are my only two choices, I have to stay with AT&T, if I had a viable third option, I would be there oh so fast.
5/11/2010 One thing has changed, I can now download large files without my speed going down below dial-up speeds. The AT&T techs here told me to get a different ADSL "modem", and that seems to have solved the problem. That's the biggest change, other than that, it works, rarely goes down, and it's better than Comcast or dial-up.
11/22/2011 I hate caps and overages, even though they have yet to send me any notifications that I've hit my limit, now I worry about what I download, how much I use my internet radio, and my video streaming from Netflix and Blockbuster, I have enough to worry about without adding more to it.
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Review by craigmc
member for 11.6 years, 3632 visits, last login: 1 days ago
updated 125 days ago
- Redwood City,San Mateo,CA
- $30 per month
- (month by month)
- about 7 days
- "Easy install, much better speed than ISDN."
- "none"
- "Works fine after drop move (Oct '11)"
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Due to our rural remoteness, I could only get ISDN a several years ago when we needed good Internet connectivity. Recently PacBell announced that our area had been upgraded for DSL.
I ordered the "Deluxe" package from SBC last week (8/27/03) for self install. The commit date for provisioning was 9/4 (two days from today). I also ordered an Allen Tel filter (splitter) to install at the entrance. (I hate dangling filters on phone cords!) The filter came today, the self-install kit from SBC came yesterday. I installed the filter and modem and did a manual registration using my Linksys router. The order was for 768-1500 up and 256 down. An average of three tests here shows 1103/244 and from the SBC site 1180/246.
I still use my PBI mail account and Joan has a separate provider that manages her business www page so no need for all that Yahoo yahoo.
Essentially zero outages after 6 months, so still a happy camper.
Update, Sept '04: We signed up for the upgrade package to 3000/384 in late July and in mid August got 2500/350 measured speeds, for a lower monthly cost. Also signed up for Vonage and I can upload/download while Joan is on the phone with no conflicts.
Update, Mar 06: Somehow we are up to 3000/512 now and have not had an outage in many months. same cost with no contract, month-to-month rate. Great service.
Update, Aug 07: One outage in July of 1 1/2 days over a weekend. Has been fine ever since.
Update, Apr 08: Ordered a service upgrade a few days ago and, after resetting the modem, our speed has about doubled. Now measuring 5000 to 5200 down and 640 to 670 up. Oh, and the cost is $5 less per month. We are pleased!
Update, May '09: For part of March and most of April we had intermittent noise on the POTS side of our DSL line and frequent, but short, DSL outages. PacBell (AT&T) was very good about responding with a truck roll with a few hours each of the seven time that I called. They finally located the problem - DC on the line from the remote to the CO - and swapped pairs. We have had perfect service ever since.
Update, Aug '10: I can't remember an outage or any problem since the May '09 issue documented above. Just solid, reliable service.
Update, Oct '11: We tore down our old carport and replaced it with a new garage. This involved moving the Telco drop line from the rear of the carport to the front corner of the garage and into a new weatherhead that I had the contractor install. The technician showed up late on the day of appointment, but stayed until almost 8 pm to complete the work. He removed (on a rainy day) two old drop wires, rerouted the new two-line drop to the new demarc location in the garage and moved the NID and DSL filter to that location. I had a cross-connect ready to my new Leviton media panel in the garage and we shortly had our two POTS lines and DSL internet back in service. They are going to bill me for the work, but that is only fair since it was due to my construction. Kudos to PacBell (now known as AT&T) for a job well done.
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 Review by skj91
member for 4.3 years, 23 visits, last login: 4 days ago
lodged 143 days ago
- West Sacramento,Yolo,CA
- $143 per month
- about 7 days
- AT&T
- "Support Reps are wonderfully pleasant to deal with; Field Techs are punctual, qualified, and work is done in a tmely manner."
- "Outrageous price for so-called bundled package discounts plan.On-site service appointments are set too far in the future."
- "If I had ANY other providers as an option in my area, I would switch to the other provider."
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Well since I have no other choice than AT&T for any kind of internet service in my area... I don't exactly have much to go on for comparson.
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 Review by baysoor
member for 9.9 years, 1410 visits, last login: 7 days ago
updated 164 days ago
- San Ramon,Contra Costa,CA
- $50 per month
- (12 month contract)
- about 8 days
- SBC
- "reliable connection - all the time"
- "big corp slow to react"
- "is hurting with the rate hike"
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Is somebody from AT&T reading this? Two days ago I posted this and my Elite is now 1.5 MB again! Comcast give me a good deal and I will switch.
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Update for 2011. AT&T Sales is doing great job of selling U-Verse but all these HD connections are eating up DSL bandwidth. Hey! that is what they day about cable. DSL is not supposed to be that way but it is. Read all the rants in AT&T forum. My elite connection all of a sudden went to 768 kb. It would only happen at night when people start watching their HD TV.
20 phones calls over 5 months did not produce any results. Got to know the poor tech. who showed up at door really well. Nice guy. Modem sync was fine all this time. Modem stats were good when the speed was slow. He could not do anything. Got level 2 tech. on the line. He refused to accept the reality. Finally little prodding from AT&T employee to their internal support line did the magic. No explanation was given to him or me but my speed came back within a week. Why should I still stay with AT&T? waiting for a better deal and I will jump. Can you recommend something?
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Comments:
  DavidI have a son- d3Premium,VIP
join:2002-05-30
Granite City, IL
kudos:68 | might post in the direct forum I kind of read them every now and then but don't stay on top of it as much as I like.
post in the direct forum and I can check. | |
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 Review by AlphaOne
member for 7.9 years, 2068 visits, last login: 2 days ago
updated 177 days ago
- Rancho Cordova,Sacramento,CA
- $34 per month
- (12 month contract)
- about 8 days
- AT&T
- "Good and reliable connection ... when done right. BBR/DSLR SBC techs did a wonderful job."
- "Unreliable voice support (overseas that is)"
- "Marvelous experience, after splitter installation"
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(Feb 29, 2004)
Week 1:
Checked if line is qualified for DSL.
Ordered DSL online with "self-install" kit, specifically the Expert Plus package (1.5-6.0mbps/608kbps) with dynamic IP for $44.99/month plus FUSF for 12 months.
Being cognizant to the fact that the alarm system is somewhat connected to the phoneline, called the alarm company and asked if it's ok to have DSL. They said it's ok as long as it's connected to a filter. Sounds ok to me.
Week 2:
Modem arrived early, including micro filters for telephone devices.
Checked if modem will sync .... not!
Week 3:
D-day. DSL line is now active. Time to install filters.
Modem can only sync up to around 1mbps downstream, but upstream is great with at least 500+kbps. Registered and created account anyway.
Immediately called support. Got informed to call again the next day, as the "broadband tool" is down.
Another call to tech support turns moot, they said everything looks ok. Got transferred to a Tier 2 tech. He checked everything and can't understand why I'm getting a slow downstream speed. He then arranged for somebody to call me after "testing" my line. Never got that call.
I made another call to follow up the so-called test. Damn voice support (overseas rep. ???), she can't explain clearly what's going on. Obviously she's relying on what she's reading without fully understanding what it meant.
Eventually, I got somebody booked me for a technician visit.
Sent an IM toToasterk2 over here at BBR/DSLR to seek some help. Toaster2k is great and was able to answer all my queries. Hats off for being so patient answering my questions. He told me that I'm just 2500 away from an RT, my profiles are correct at the router, and configurations at the redback are all correct. He also verified all my questions regarding my options for the upcoming technician visit.
I mentioned to him that we have an "alarm system", and he speculated that it might be the only thing that's keeping me from getting the max sync rate. Hhhhhmmm, nobody from voice support mentioned that it's a possible problem.
I went ahead and researched DSL on phonelines with alarm. I found out that it requires a different and a special type of filter. Went ahead and ordered it so it'll be ready when the technician comes.
Found out that there's another option ... the use of splitter (to separate voice and data) right at the NID. Toaster2k again confirmed this, and even recommended this route.
End of Week 3.
Appointment for technician visit, scheduled for saturday (8-12pm). Usually on weekends, I don't get up until noon ... I jumped out of bed before 8am in anticipation of the tech. After an hour, I thought it would be wise to call the 1-800 "dispatch" number to verify my appointment. And Lo and Behold!!! Got informed that my trouble ticket got cancelled !!!! wooohooo. Since the appointment was made on tuesday, they won't hold a trouble ticket that long to last the saturday appointment. I got mad .... really mad. I almost turned green, fortunately I wasn't transformed into a hulk.
The rep. (Myrna) was so nice, and she immediately created a trouble ticket for a 1-5pm appointment on that day.
The technician eventually arrived late ... after 6pm. So much for a nice saturday, I just stayed home. Hmp.
The tech tested the quality of our line from the wall jack, and found out that I'm getting a low signal. And again, I volunteered the information that we do have an alarm system. And he immediately said that it could be the problem. So we discussed our options, and we decided to go with a splitter, and run the data/dsl line thru the house wiring's line 2 bypassing the alarm/voice which is in line 1.
It worked great! We don't have to run a dedicated wire to the modem's location, which is ugly. And this is so flexible as I can move the modem to any room.
The tech. didn't initially get what I wanted, but eventually understood when we went to the NID. I'm happy, as I got what I need. Tech. did a good job.
Now my modem is sync. at almost 6mbps down and 608kbps up. But speedtest results are just 4+mbps/500+kbps. I'm sure I can tweak this.
If this speed goes on ... I can ditch my Comcast HSI with 3.3mbps/256kbps.
Overall, I'm happy with my DSL. I'll update this review as time goes by ... we'll see if I'll get a steady connection.
*** Update (May 14, 2005) ***
What else can I say ... I' m still happy. For 44.95+FUSF a month, it can't be beat by anyone. My DSL still synchs at 6016/608 , I'm so glad I was able to jump on this plan. I probably won't know this if I haven't read it from the SBC forum here at BBR.
Very reliable, I seldom got any problem. Being close to an RT probably is a plus.
*** Update (Jan. 9, 2007) ***
Since May 2006, my monthly is down to 27.99, for the 6016/768 package.
*** Update (Aug. 14, 2007) ***
After the 1 yr term was over, the rate went up to 34.99. Even though at&t no longer require a 1 yr term, I went for another year, to get the latest Speedstream 4100b modem, free after the rebate.
I'm still a happy camper, DSL is still reliable, and a lot cheaper than Comcast HSI. For 6016 kbps up / 768 kbps down, it can't be beat.
Now I'm just waiting for U-verse to come, I hope it will be available soon. We'll see.
*** Update (July 2009) ***
Cancelled account. Elite is too slow, and Uverse still not available. 
Signed up to Comcast HSI, with a promo 19.95/month for 1 year!
Comments:
bikti
join:2010-10-26
Sacramento, CA | 2004-2009 ? Am i missing something ? is my web page not showing currant comments ?
I see year 2004-2009 comments and nothing else .. ? | |
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Review by mark760
member for 6.4 years, 21 visits, last login: 182 days ago
updated 182 days ago
- Woodstock,Mchenry,IL
- $40 per month
- about 7 days
- AT&T
- "......."
- "overseas call center"
- "u-verse...."
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had regular dsl, no problems. Had to switch to UVERSE...lots of problems.
Gave up and cancelled.
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Review by (hidden by request)
(review was emailed from domain dftech.com)
lodged 182 days ago
- Anaheim,Orange,CA
- $20 per month
- AT&T
- "Mostly works, occasionally decent throughput."
- "Typically Very Slow, lots of connection drops"
- "Meh"
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I have DSL through ATT (SBC really... I think) I'm supposed to have
premium speed. Sometimes I do, most times I don't. My connection
drops frequently, my browser locks up frequently, I find much of my
Internet experience to be maddeningly frustrating. Is it ATT? Hard to
say. I have Windows 7 64 bit, which is kind of a science experiment
gone rogue. Svchost routinely takes over half my processor despite my
efforts at troubleshooting it. I just replaced a Linksys router with a
Netgear router. It seems my connection drops have increased. I use IE9
(no need to elaborate on that.)
In short, my entire chain to the web is composed of links of dubious
quality. Overall, I think my Internet access absolute crap, but I
really can't confirm or deny ATT is to blame.
I've done speed tests and got anywhere from 300Kbps to 3Mbps. Even on
the best of days is not much of an improvement over dial-up. If I could
touch 300Mbps, I'd buy it.
-Alan.
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