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Review by hhill See Profile

  • Location: San Francisco, San Francisco, CA, USA
  • Cost: $32 per month
  • Telco party AT&T
Easy install
poor tech service, service is gettng very slow
Thinking of changing provider
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

The service has been great for 2 years. Now the speed is slow and tech service is poor. They admit there is a problem, but they can't seem to fix it.

member for 13.5 years, 7 visits, last login: 12.6 years ago
lodged 13.5 years ago







Review by slyjones4461 See Profile

  • Location: Holtville, Imperial, CA, USA
  • Cost: $35 per month (12 month contract)
  • Install: about 8 days
  • Telco party AT&T
Upgraded to Elite from Expert + Service up and running on time
Connection upload speed has varied greatly between 1.8/4.8 meg
Speed still sufficiently faster than dail up but slower than FIO and Price is outdated
Pre Sales information:
Install Co-ordination:
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Value for money:

I wanted to wait an see how the system operates over time before making a final decision on its reliability and speed.

After 2 years, here is my short review. My connection speed varies greatly from 1.2 to 4.8 meg up but download speed is constant at 608. Maybe the adaptive speed rate along with my telephone line contribute to the varying speed I am receiving. I would not go back to dialup.

After 3.5 years not much has change, the $45 price of my grandfather package is outdated.

After 5 years upgraded from Expert +(grandfather package) to Elite for $35. Only received because complained about being unhappy with the lose of usenet, flickr and file storage services and no subsequent decrease in grandfather's price. Speed is still not consistent, the Elite package only increase max upload from 608 to 768 but every little bit helps. Would I recommend this cost effective provider to others, YES

After 6 years the Elite package has been operating at the same level of consistency, I wish FIO was available. I like the package but all the new flash per loads are making this speed move more toward dialup.

member for 20.2 years, 1240 visits, last login: 4.6 years ago
updated 13.7 years ago


Review by dinktest See Profile

  • Location: Pasadena, Los Angeles, CA, USA
  • Cost: $50 per month (12 month contract)
  • Telco party AT&T
None
Connectivity issues
I'm switching ASAP
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I considered Charter Cable as they provide for my area.
6000 kbps download / 750 kbps upload speed for $50 a month
Self install after stuff mailed.
2Wire modem
I had issues from day 1.

member for 17.2 years, 213 visits, last login: 11.1 years ago
lodged 13.8 years ago







Review by Mountaineer1 See Profile

  • Location: Oklahoma City, Oklahoma, OK, USA
  • Cost: $36 per month (24 month contract)
  • Install: about 8 days
  • Telco party AT&T
Great reliablity
Phone Support is better
Better than most Providers
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I've had ADSL service for about 9 years,and only have had two interruptions in that time frame.Started with the 1.5/384 plan,later upgraded to the 3008/512,and finally got the 6016/768 service. Still on 6016/768 DSL Elite service,and glad to report service is bug free.

member for 22.2 years, 4107 visits, last login: 6.4 years ago
updated 13.9 years ago


aaparkr
Premium Member
join:2000-08-13
Edmond, OK

aaparkr

Premium Member

overseas support

In the last contract, the company agreed to bring support back (to the US) in (I think) 2007. That is when their contract with the overseas company is up.






Review by (hidden by request)

  • Location: Santa Clara, Santa Clara, CA, USA
  • Cost: $40 per month
  • Telco party SBC
It is cheap.
Maybe it is too cheap.
it is not an acceptable speed that I am getting right now.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Hi,

I have been using AT&T landline and DSL service for 5 years, from previous address (94086) to here (95050). However, the speed and the service are getting worse month after month.

I had 1.5Mbps package for $25 per month but it had hardly to get more than 500Kbps. I called ATT to compliant couple times and told them I want to cancel the service (for both landline and DSL). They told me the only reason is my home address too far away to "central office" - CO SNTCCA11, and they had problem to promise me any improvement. But they did upgrade my speed from 1.5M to 3M after compliant, so that my maximum speed limit would higher that original. It actually did. I have seem my DSL sometime go up to 1.5Mbps, or even 2.0Mbps.

Since this week, my maximum had never gone higher than 1Mbps (right now when I am writing, 573Kbps only). It was very frustrated. I don't see any hope from AT&T and want to switch to others, but my option is very limit.

1. Comcast: they have a promotion for new customer as Internet Cable $19.99 per month, for 6 months. After that, $59.99 for non-cableTV customer (we are not TV fans). It is kind of expensive compare to what we are using right now. If I want to go on this option, I need to pay, the one time installation fee for $50, cable modem $20 to $40 (depends for pay shipping only if free from new account, or buy an used one somewhere). The speed is about 6Mbps.

2. DSL Extreme: they offer much good deal than AT&T, when I enter my address, it shows only two available option: 756Kbps and 1.5Mbps. Sigh! Also, I guess they share line or service(?) with AT&T. I called them couple months ago for questions, they told me it was no way to go any higher than what AT&T could give me. What?

I am not only frustrated but also very disappointed. All I want is the acceptable Internet access that I can go Youtube or Hulu, but for the speed that I am getting right now. No way. Not to mention as my landline service is sometime disconnected or very noisy. AT&T came for trying to fix it twice and still had problem. I want to cancel it and switch to VOIP as well.

My location is Castro Pl. cross Los Padres Blvd. in Santa Clara. Any ideas?

(review was emailed from domain gmail.com)
lodged 14.1 years ago


mad_at_att
@sbcglobal.net

mad_at_att

Anon

Same here

I have almost the same experience. I had the 1.5 mbps service for 3 years, 2 at the current address. Suddenly last fall, I had a problem with my service, possibly the modem, and after a service call, they downgraded me to the 768 kbps service. Now I get ridiculously low download speeds. I was trying to watch a Youtube video and it buffered about 15 times in the first 2 minutes. My speed? 175 kbps! I have complained numerous times and all they can tell me is that I'm too far from the central office. Only problem, my building didn't suddenly move! It worked fine for 2 years.

Several friends have switched back to dsl after bad experiences with cable, not to mention I can't really afford $60 a month. AT&T is the only dsl available where I live. To say this is frustrating is a gross understatement.

Review by rmv1237 See Profile

  • Location: Reno, Washoe, NV, USA
  • Cost: $34 per month (12 month contract)
  • Install: about 13 days
  • Telco party Nevada
NONE
HTTP Error 405-Did they charge you $139.99 to fix it also-anyone's email working
Time to bail ...Anyone's email working
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

HTTP Error 405-Did they charge you $139.99 to fix it also

In the last 4-5 days have any sbcglobal clients have problems with the knowledge of the #1 Tier of support. The first one said it was due to a cat 5 cable (WRONG).
I believe with all the confusion and outsourcing of tech support, ATT is having quite a problem. I asked to be connected to the #2 tier support. When I told them what happened....they said It would cost me $99.00 for 5 days of support or $139.99 for 6 months of service for the problems that were coming.
I really find it predatory business practices.
The manner in which our vendor operates makes me want to change vendors. The heck with the $139.99
ATT is quite proficient in subterfuge.
It's funny that a company with the anachronism "RAK" and "RAKTL" racks in millions of dollars from ATT to use their patents and licenses...ATT doesn't like it very much. Any comments are welcome.

member for 20.8 years, 568 visits, last login: 13.2 years ago
updated 14.3 years ago


David
Premium Member
join:2002-05-30
Granite City, IL

David

Premium Member

Can we help?

Just curious can we help?

Dennis
Mod
join:2001-01-26
Algonquin, IL

Dennis

Mod

If you want help

You should post in this forum:
»AT&T Direct

I keep seeing your review get updated, but your not including any relevant information or clearly making your point. If you aren't getting the help you need the link above will fix that.
rmv1237
Premium Member
join:2003-06-07
Reno, NV

rmv1237

Premium Member

Re: If you want help

Did all you said.....no meaningful solution....It's a joke to interface with you supposed ASI's. Conceptually you have the insite of a carrot. Now I go to the big guns.
Hope you feel lucky. It'been much less than a month since I have tried to get a hold of you ASI's. It's the same old AT&T smoke and mirrors game. Your smoke and mirrors has not helped you with RAK ...has it. This is from a angry and tireed customer and stockholder of AT&T. This indifference will be rewarded...take my word. Oh Pat...I thought you had more profiecient associates. You take it up with them...David..Mathew...and the rest of your cadry.
Bob
Posted at DSLReports site..owned by Justin.

Dennis
Mod
join:2001-01-26
Algonquin, IL

Dennis

Mod

Re: If you want help

Comparing people to roots is generally considered rude.
rmv1237
Premium Member
join:2003-06-07
Reno, NV

rmv1237

Premium Member

Re: If you want help

I guess your desire for affirmation has been satisfied. Frpm Pat and management

Logan 5
What a long strange trip its been
Premium Member
join:2001-05-25
San Francisco, CA

1 edit

Logan 5

Premium Member

If you still need help....

David See Profile and the rest of the AT&T forum techs CAN help you where the standard support sometimes is unable to so why not make a post in the AT&T Direct forum where it's just you and the tech working 1-1 to get any issue(s) you may truly have sorted out?
rmv1237
Premium Member
join:2003-06-07
Reno, NV

rmv1237

Premium Member

Re: If you still need help....

12/13/2009 11:44 AM

Hi Logan 5......

I have been working with your group in Richardson, TX

Do you think you and your colleagues can help and as you say "can" help. Last time I got a message from your colleagues wanted to know if I had any other questions. If so they would post it near the water cooler and have a little chuckle about my questions. Do they understand what a multiplexer is or what it does? Are they weathered enough IT professionals to understand what a partition or initiator is? Are they aware there were big mainframes, within large Data Centers? This was before there were PC's I'm not trying to be snide to you truly! Your colleagues have laughed at me on numerous occasions

Regards,
rmv1237

Logan 5
What a long strange trip its been
Premium Member
join:2001-05-25
San Francisco, CA

1 edit

Logan 5

Premium Member

@ rmv1237

I don't work for AT&T in any capacity... I'm just a satisfied AT&T DSL customer of almost 12 years who is trying to help you and who truly knows that you WILL be helped by David See Profile and his group..

I am sorry that you are so bitter toward AT&T because you think that they have treated you badly but AT&T is a big company so it is not fair for you to blame the whole company for the alleged actions of a few of it's employees because I can guarantee with 100% certainty that not everyone at AT&T would treat you the way that you say you have been by them....

rmv1237
Premium Member
join:2003-06-07
Reno, NV

rmv1237

Premium Member

Re: If you still need help....

Thanks Logan...

We'll see who in fact contacts me from this site and as you say "WILL" and 100% certainty

thanks again

Review by Anub1s See Profile

  • Location: Cleveland, Cuyahoga, OH, USA
  • Cost Contract price not specified.
I'm online.
I'm offline
Not reliable
Pre Sales information:
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Connection reliability:
Tech Support:
Services:
Value for money:

Alright

member for 20.9 years, 455 visits, last login: 14.4 years ago
updated 14.4 years ago


David
Premium Member
join:2002-05-30
Granite City, IL

David

Premium Member

Are you sure the bit torrent dropping isnt sync dropping?

usually if you are going "offline" that might mean the modem is losing sync.

Dennis
Mod
join:2001-01-26
Algonquin, IL

Dennis

Mod

brevity

Your review is to short to even begin to guess what your main issues are. However if you decide to expand it beyond seven words we might be able to help you.

And now....AT&T is not interrupting torrent traffic.






Review by davidnreba See Profile

  • Location: Saint Anne, Kankakee, IL, USA
  • Cost: $29 per month
  • Install: about 5 days
  • Telco party AT&T
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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Value for money:

comcast
1500 at 14.95
ordered online, installed myself
seimens modem
occasional crawls

member for 17.2 years, 66 visits, last login: 14 years ago
updated 14.6 years ago







Review by KrK See Profile

  • Location: Tulsa, Tulsa, OK, USA
  • Cost: $45 per month
  • Telco party AT&T
Seems solid, sync always up so far. Pings decent.
Speed varies a bit. Penalty pricing, no promo offers if you don't get POTS.(Higher rate, no cash back for switching, etc)
It's DSL, and it works. Great support here on BBR. IMHO it's expensive for speeds you get.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I'm back on AT&T DSL after a couple years with Cox. I am now using a "Dry-loop" DSL product only, no POTS. This causes no end of fits with AT&T's website.

The process was easy, I tried to use the website to sign up but had to call due to the sans POTS part of the deal.

It was automatic, they shipped me the modem, and they turned on the service.

Support here on BBR is excellent via AT&T Direct.

Something that was annoying: AT&T had been bombarding me to switch to them with offers of cash back, rebates etc. However they refused to provide any for just Internet--- they push DSL with POTS only. (Or U-Verse.) Plus they charged me for the modem I didn't want or need (they insisted, and no rebate) and they charge a penalty price, a higher monthly rate, for daring to NOT want POTS.

Since I was trying to save money, this is annoying. DSL is still cheaper then Cox.... just barely.

I'm also having some issues with speed consistency. Not sure why. Line is always up, which is a whole lot more then I can say for Cox. Pings are decent.

IMHO It's pretty expensive for what you get. AT&T really should consider boosting DSL speeds, especially on the upload side, and shouldn't expect $45+ a month for 6mbps down/640k up. The news that AT&T is testing metered billing, with low, low caps and high, high overage charges is also a big, big minus.

member for 24.2 years, 5270 visits, last login: 3 years ago
updated 14.6 years ago

t1n0m3n
join:2003-10-16
Tulsa, OK

t1n0m3n

Member

U-verse?

that price is strange. I just got 18Mb uVerse for $45 a month.

Review by sirdave73 See Profile

  • Location: Sparks, Washoe, NV, USA
  • Cost Contract price not specified.
  • Telco party AT&T
Services:
Value for money:

I signed up for AT&T's DSL Service "Express Service" 1.5 Downstream, 384 Upstream; then low and behold the day i am having it turned on, I get a notice in the mail that states verbatim: "Welcome to AT&T High Speed Internet Service. Providing you with the best customer experience is very important to us, and to improve the quality of our service for all subscribers, we are conducting a bandwidth usage trial in the Reno area. Each of our Internet services has a monthly bandwidth usage allowance. If you exceed the allowance for your service, you will be billed $1.00 for each gigabyte over the allowance."

The Allowances range from 20GB to 80GB per calendar month... who does this?

This is the 1st time whether it be DSL or Cable Internet Provider, that i have seen Bandwidth limiting.

It's sad that the day my DSL is suppose to be activated i had to call and have it canceled. I dont know where the company is headed i am thinking they need to generate income, idk.

So for those administrators who work from home and remote in, those who have children or even themselves who game online via PC, XBOX, PS, WII, ect..., or perhaps you download movies with a torrent downloader or simply watch netflix online, your so screwed.

This company needs to understand unlimited is the way its suppose to be. you dont offer unlimited and then place limits on it, your taking away from our service!! For those who just got a notification in the mail as i did, its time to disconnect your service and show your displeasure with the company... the only way to make change is generally hurt them where it counts... and saddly its the pocket book.

member for 14.7 years, driveby review (so far)
updated 14.7 years ago