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My $19.95 cable modem promo from Comcast expired, and really $20 is about my price point for broadband service. Comcast did not try to keep me and you have to wait 60 days before taking a new promotion again. So, the search started. I found the 1500/128 service for $26.95 (1 year term) was close to my desired monthly price. Then, Best Buy was offering a free modem ($90 rebate) and a $100 gift card if I signed up via them. Therefore, I was saving both the $13 shipping fee (but paying $6 in sales tax on the modem), and my monthly rate with the $100 considered comes down to less than $19 per month which is great. So, I signed-up at Best Buy kiosk under the Takeout Standard Plus service. Takeout means you buy the modem at the store and send in the rebates. It seems the install lead-times were just terrible (at least a 10 day wait). So, I took the earliest date offered. I got a confirmation of order received from both the Best Buy and SBC DSL order system. Then, I got an email saying my order was put on hold because they couldn't verify my number/pin information (this is because the order page didn't ask for the right pin id). So, I emailed them back and they went ahead and confirmed my order right away and scheduled me again (pushing my install date an additional four days because of the pin check delay). So, then I wait. I looked over the modem, it is a 5100 (new), and has all of the necessary equipment. I also decided to download the non-software install directions from BBR so that I can connect without having to load in the SBC Yahoo software. On the evening of the install date, I received a letter in the postal mail from SBC confirming the order and UPS had delivered a modem to me (what?? That was not supposed to happen.) Anyway, I leave the UPS modem package alone (it is almost identical to the Best Buy package except without the retail packaging). I put all the filters on my phone lines. Then, I connect the modem to my router. I put in the special PPPoE login for registration from the BBR instructions. Had to clear out my old lease settings on my machine (was using my previous service providers DNS/etc.) Modem synched up right away and got an IP address in the router to use. Went to the registration site and registered. Changed the login/password to my new information for the PPPoE and was up and running. Did some speed tests (both via SBC speed sites and other ones), and was getting about 1300/130. This is close to the specs listed for Standard Plus which is good. I am on a RT (remote terminal), so I don't have the 256 upload yet, but I expect that should happen sometime during my contract term. So, am I done? Not quite. I have to make sure I don't get charged a shipping fee for the UPS delivered modem (I did the takeout plan, it should not have been sent. I have a feeling that all takeout customers have been getting one sent to them too.) And, I have to send in the three rebates. And, I have to make sure I get Comcast to disconnect my Internet service. What about the performance? It is a bit slower than cable modem was for me. Having a router makes it a whole lot easier I realized because it lets my computer network get updated almost automatically, and I don't have to do any PPPoE on the computers themselves. The Yahoo! Premium services (such as Launchcast, etc.) are excellent though. member for 21.9 years, 33 visits, last login: 17.1 years ago lodged 20.2 years ago
After having Earhtlink DSL for three plus years and although I was very happy with them saving twenty bucks a month is pretty important and I can't tell a dimes worth of difference with the speed. It is the best deal in broadband. member for 23.3 years, 855 visits, last login: 19.6 years ago lodged 20.2 years ago
I am a new subscriber to SBC Yahoo -- It has been a Nightmare ... so far. I had MSN-Qwest broadband. MSN left the business sending their broadband customers to SBC Yahoo. When I had MSN-Qwest, I was paying $49.95 and happy to do so while getting consistent 660Kbps down /256 up. (610 down was the slowest it ever was.) MSN transitioners please read on --- When I called and ordered SBC Yahoo by phone (which I had to do since I already had ADSL though SBC's Palo Alto CO), I ordered the Deluxe package (768 - 1.5 down / 256 up) just to keep what I already had. When I ordered I was told "no problem" - I could order the Deluxe Package and they would get the line switched over in four days and they did. I am a web designer and create streaming content. The "medium" speed (650 down) was always a good test of my product for slower broadband connections and I was happy with that. Qwest had a cap with ASI of 640Kbps, but I had a faster connection. I work from home and had the DSL hooked up on a residential line. No filters. This phone line is ONLY used for DSL. The modem arrived quickly - 2 days. When the line was active Dec. 19, I got the software installed (with some difficulty on one of my 3yr old WinMe comp. No problems on the XP comps). I was shocked to find my DSL speed was 150 Kbps down / 44 Kbps up !!!! I called for tech support 8 times and finally got escalated to Tier 2. Marginally helpful - but I was told the following: 1) They had me listed for the Basic Package - Max. of 384 down / 128 up. Since my order was entered as Basic Plan (in error), I was told I was stuck with that plan and speed and it could never be increased above 384. I told them it was an error. I ordered the Deluxe plan. They said, "We changed you to Basic. No way to get Deluxe." I explained everything - had 660. "We cannot help you." 2) I was told by several Tier 1 techs that no matter what speed had - I would be capped at 384 down - and it had to do with my distance to the CO. Verbatim- "What speed you used to have with another company over our lines does not matter. With SBC Yahoo, the most you will ever get is 384. That is all we offer. But we will only guarantee you half of that speed (192 Kbps). You are too far away." Okay --- I know something about this distance issue. SBC computers have me listed at 11300 feet from the CO. I live 9720 feet from the CO (street distance) and 7844 feet from the CO in a straight line. SBC Install tech who installed the line in 2002 gave me the results of their line tests -- at 9211 feet high and 10100 feet at max. impedence. The install techs were delighted with the good line quality. Nothing has changed since then. Great SBC phone voice service. A colleague has SBC Yahoo and he lives 4000 feet further from the CO than I do and he gets 900+Kbps of 1.5Mbps. I begged the Tier 2 guys to check the line distance and please adjust or override it - since it was wrong. I'd pay anything to get it checked. No go. Carved in stone. The computer distance is never wrong... I was in a Catch 22. As long as the computer said 'Basic plan' - that's all I would get. If I could get it changed to Deluxe plan, they could escalate my call. If the computer says Basic plan I am capped to that. But the order people would not change it to Deluxe plan - no matter what - because the order computer now said 11300 feet - and the limt for 768 Kbps was 12000 feet -- but I'm under 12000 ft and I had 660 Kbps !!! The support people would not even talk speeds I was not paying for. It had to say Deluxe Plan... 3) More calls - finally talking to a "Supervisor" - "Richard" -- I asked they please review the whole account, line distance and please correct the plan and speed. He said he was looking at my account - I already called a lot and he would not do anything I was not already told. I should not call anymore. SBC was "done talking about it". He said he would do nothing about the plan or speed. He volunteered one thing he probably was not supposed to tell me --- The account showed I was capped at 192 Kbps !!!! "Richard" told me I was lucky to get that speed, it's all I was geting from SBC DSL and it was "still better than dial-up" (!!!!!!!). I was furious. I want to complain all the way to SBC management in Texas. I am writing letters to the media. Thay have to know about this! I am out of business at 192 Kbps. This will ruin my business. I got a phone message the next day 12-31-03 - saying "Congratulations. We reviewed your account and could get an increase to a cap of 256Kbps". Sigh. I don't know what else to do with SBC Yahoo - Except cancel it. Can anyone help? I can get Comcast cable. I called Covad DSL and 2 other DSL - all checked my number and line distance and they said I can get 1.5Mbps - no problem. Anyone know what I can do to make this better? Anyone else forced to find other than MSN and have the same experience? Or do I just need to dump SBC Yahoo and tell the press? member for 20.2 years, 3 visits, last login: 20.2 years ago lodged 20.2 years ago
Switched over from Comcast, who I was having constant slowness problems with and poor customer support. Now I am getting more stable speeds and saving money over Comcast.Beach Boy over in the SBC Ameritech forum qualified me for service and helped me along with the order process. Kudos to him, he is an asset to DSLR! My service was activated 10 days before my assigned due date, which was a great suprise. The avalibility of high quality SBC techs here on DSLR makes it worth it in itself!! (review was emailed from domain sbcglobal.net) lodged 20.2 years ago
My SBC dsl was installed a year an a half ago and hass all most worked all the time. It started out reaal fast 1200 kb. Then after about 6 months droped to around 500-600 kb. I have tried all the tweeks and tests and nothing seams to improve it. I have called SBC many times and I realy dont think any one there really knows what there doing. SBC sent a teck to check the lines in our house and reported all is well. Bottom line is I think I will change to cable now that it is in this area. We ordered the 192-1500 kb serivice. Came with the Speed Stream 5360-123 modem. Installed with no problem with ppoe service. member for 21 years, 188 visits, last login: 19.3 years ago lodged 20.2 years ago
I recently hooked up my DSL and I love it. I came from Comcast cable where my DL was about 2.1mbps. My DSL is about 1.3 but seems more stable. I love it so far. member for 20.2 years, 359 visits, last login: 15.2 years ago lodged 20.2 years ago
Just got Sbc yahoo dsl the 386/128 package since they said i was too far from the teleco. I got all the stuff installed it and did some speed tests all of which were 1260/212 or above. SWEET member for 21.8 years, 1631 visits, last login: 2.2 years ago lodged 20.2 years ago
i wanna know what you guys think of sbc yahoo DSL, i am a salesperson who just moved to yuma, az. i am a pesky telemarketer . and i was just curious to see what you guys think about the service. you know the ups and downs vs cable. member for 20.2 years, 7 visits, last login: 15.3 years ago lodged 20.2 years ago
No probs whatsoever with SBC, just signed new contract with Deluxe Service with 256K upload. Customer service very friendly when I wanted to sign new contract and go from old $59.95 monthly charge to a $36.95 charge. A++++ all the way!!!! member for 20.2 years, 6 visits, last login: 18.6 years ago lodged 20.2 years ago
[$14.95/month for 384-1500Kbps down/384Kbps up service] My turn-on day was delayed 3 business days because my start-up kit arrived late. *But* SNET gave me my first month for free because of the delay (cool !). I also tried the SBC Yahoo! Installer knowing I could select just the Connection Manager to get the Enternet 300 PPPoE software installed. The installer had some problems so I just cancelled out from the installer and manually installed Enternet 3000 diectly off the CD. Shortly after getting on-line I installed a ZyXEL B-2000 wireless router so I ended up uninstalling the Enternet software anyway (PPPoE is in the router). I was on-line and surfing at good stable speeds in no-time. Great product. Highly recommended. Now getting 1300/330 member for 20.3 years, 4415 visits, last login: 2 days ago lodged 20.2 years ago
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