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Review by (hidden by request)

  • Location: Sunnyvale, Santa Clara, CA, USA
  • Cost: $100 per month (12 month contract)
Cheating Contract by SBC YAHOO DSL
Do not fall for the adverts trick
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

provide Standard DSL(128kbps) instead of Deluxe (already slow
system-256kbps?) DSL in which I signed up for. On trying to terminate the
contract, they requested me to pay $200 termination fee, for something that
the company cannot provide me with.

Currently the deluxe DSL which I am using now (256kbps) cannot even do a
proper web conferencing, if you are going to change my plan to a Standard
DSL, I will end up paying for something useless. So I have to sign up for
Com Cast which is less than 1/2 the price of SBC DSL STANDARD. DSL contract
is to vague to generalize all services to trick customers. I am so
disappointed in the service.

(review was emailed from domain affymetrix.com)
lodged 20.2 years ago


SMCinAZ
Premium Member
join:2000-11-29
Glendale, AZ

SMCinAZ

Premium Member

What Kind Of Hit Piece Is This?

Anonymous review by some person who is goofy headed and writes like a little kid?

$100 a month for what, doofy goofy?
Reno DSL Tech
It's Only The Internet
join:2001-03-15
Sparks, NV

Reno DSL Tech

Member

What are you blabbering about?

I wouldn't mind trying to help you but I have no Freaking Clue what you are talking about?

spewak
R.I.P Dadkins
Premium Member
join:2001-08-07
Elk Grove, CA

spewak

Premium Member

Hit piece galore!

As if!! How dare you!

W8ASA
Biet Noi Tieng Viet Khong?
join:2000-07-31
Dayton, OH

W8ASA

Member

Re: Hit piece galore!

I hate to say it, but his writing is a good example of the writing we see today by high school seniors and even college students. What a shame.

npln
Us Army
join:2000-07-17
Martinez, CA

npln

Member

What?

All I really got from your review was...."cannot even do a
proper web conferencing," in this case you need SDSL not ADSL. But next time try to write clearer review. bits and pieces do not work.

KeysCapt

join:2001-07-11
Carson City, NV

KeysCapt

(topic offline) Retarded 10 year old


Moderator Action
This entire topic was removed, either temporarily, or permanently.

Soopersinger

Anon

He May Be A Poor Communicator But He's Got A Point

The originator of this thread may be a poor communicator, but let's not forget the point here: he got screwed in a raw deal with PacBell/SBC. That much I gathered from his albeit choppy post.
I, myself, was a customer of SBC's at one point and had a horrible experience with this incompetent organization.
My first beef with SBC is that it simply REFUSES to provide broadband Internet access on my block even though I live in a developed area in the most populated state in the union. When I initially contacted SBC about this matter a few months back, they told me they had a target date of 2005 (!) for bringing high-speed Internet access into my neighborhood. This is totally unacceptable, given that the Internet as we know it is now almost a decade-old technology, that Pacific Bell/SBC is the "default" local carrier in my area, and that I do not live on top of a mountain in Hicksville, USA.
After SBC's pathetic attempts to patronize me and railroad my inquiries, I tried, repeatedly and unsuccessfully, to get some straight answers directly from the company that sets up the remote terminals (RTs) for SBC to find out what the problem is. Oh, they promised to "research" the matter and get back to me. Their answer, after all their "research," was that they simply can't bring broadband into my neighborhood because they have other higher priorities!!! That spells G-R-E-E-D to me!
Even SBC's dial-up service, to which I was essentially forced to subscribe (because of unavailability of broadband) leaves much to be desired. Firstly, thanks to their out-dated equipment and old copper-wire lines that they have failed to upgrade, though I have 56K modems in ALL my computers, the MAXIMUM communication speed I can get on *any* of my machines is a lousy 28kbps!!! Secondly, their technical support is horrible. The majority of their support "techs" are miserably undertrained and have absolutely no business taking tech-related questions. Thirdly, this greedy company simply charges too much for the mediocre-at-best dial-up "service" it does offer in my neigborhood. I am currently signed up with an ISP literally a stone's throw away from me that charges, pretty much for the same service, only half what I used to pay to PacBell/SBC ($10/mo. vs. about $20/mo. I used to pay SBC). And if problems develop (and none has so far), within eight minutes I can be at the ISP's office talking to them face to face; you can't do that with SBC When I signed up with the new ISP, they even told me that if I ran into a problem configuring my computer to use their network, I could bring in my PC and they would do all the configuration for me AT NO EXTRA CHARGE!!! Would SBC do that??????
How did I wind up a happy customer of my current ISP's? To add insult to injury, one morning a couple of months ago I woke up only to find that my SBC Internet was down. Upon calling SBC they told me that they had cut off service because of non-payment. Months ago, I had sent them a check (made out to SBC, of course), that my bank has VERIFIED *was* cashed, which SBC's incompetent employees apparently never credited to my account. Since I continued to receive outstanding balance notices, I called SBC a couple of months ago and explained the situation to one of their customer service reps. She took down some information regarding the said check (including the check number, amount of the check, my bank's routing number, etc.), and gave me a CONFIRMATION NUMBER. That was the last I heard from SBC in regards to this matter until the day they suspended my service. Of course, to reconnect me, they now wanted me to fax them a copy of the front and back of the check as this was suddently their "policy." Why was I not told about this "policy" when I *first* sensed there was something wrong with their billing and initited contact TWO MONTHS AGO??? And do they expect me to simply forego Internet FOR DAYS while I try to obtain a copy of the cancelled check from my bank (that, by-the-way, charges a fee for such requests), and while I wait for mighty SBC to make its decision following my fax to them??? Well, to heck with SBC...within hours I was down at my new ISP's office signing up, and that same afternoon I was back online!
I whole-heartedly give SBC TWO THUMBS DOWN. It is a sorry excuse for a confounded flop that dubs itself a "global" company when it can't take care of even the simplest of problems right in its own backyard!!! Boooooooooo...
public
join:2002-01-19
Santa Clara, CA

public

Member

Re: He May Be A Poor Communicator But He's Got A Point

This is SBC at it's best. If you point out you have a defective line, broken cables, hard ground, corroded splices, SBC will inform you the problem is due to defective internal wiring, and offer to dispatch a tech for $49 plus parts and labor.
The so called engineering dept mostly says "I don't know what you are talking about." Really skilled.

Retired Tweet
@SNDACAGL.dynamic.cov

Retired Tweet

Anon

Re: He May Be A Poor Communicator But He's Got A Point

I went through the ten years referred to on-line. The big gorilla, MSN served me before ADSL went public. I was on a data quality guaranteed ISDN line then. Since I knew the line back to the Bell CO was "clean" for several years i was "happy" but. MSN stopped paying for access by my PAC*Bell number, happened that the number was assigned to earthlink that same weekend. Took me 3, that's three months to determine MSN had its techs and comm groups incommunicado. I dumped PAC*BELL for earthlink ISDN and earthlink gave me the same phone number to connect. I was connected in less than 5 seconds, SW installed and running. Three months again earthlink says they are going to charge more for ISDN than DSL would I like to switch for free hardware, but I gotta install. I did. All is fine. At a speed of 1200 kbps. Yep earthlink serves me well. I called PAC*BELL now known as SBC and asked could they provide me with DSL service. After the tech on the telly said it was not installed in my area. I said thanks. But no thanks. And continued surfing. BTW ADSL works fine for teleconferences. At my speed and by earthlink that is. They are also known as mindspring for some reason, company merged? PS: I don't work or sell! I'm just a happy retired user. Some people get lucky once in a while. TAK

soopersinger

Anon

Re: He May Be A Poor Communicator But He's Got A Point

Yes, Earthlink and Mindspring merged several years ago.
soopersinger

soopersinger to public

Anon

to public
From Soopersinger to Public:

How true...Your comments can actually be expanded to include ANY telco. ALL of them will categorically *always* tell you that the problem is either with YOUR equipment or with inside wiring anytime you call to report static/noise or other trouble over the phone lines.
And $45 is cheap! Verizon charges an outrageous $85/hr. (!!!) for technician's time, at least in my area.

starstuff
Fly By Wire
Premium Member
join:2001-12-05
Mcallen, TX

starstuff

Premium Member

Wow!

.... I'm speechless.

speedster34
@pctechtoday.com

speedster34

Anon

A Handful of you people complaining about your dsl

Well Im a SBC DSL user and have been for the past 4 years. I have no had but maybe a handful of short periods of down time. Speeds are average of 1.3 mpbs down and 219K up and dont under stand why a small handful of you complain about such poor service... maybe your outside/inside wiring is so old even if they did get dsl to your neck of the woods you would get greats speeds any how.... try some other providers but dont complain you dont pay attention to the legal stuff when your placing the order.... just dont say yes just to get the order done.....PAY ATTENTION IF YOU DISAGREE WITH SOMETHING THEN SAY SO....

soopersinger

Anon

Re: A Handful of you people complaining about your dsl

Slow down, Mr. Speedster...Apparently you're yacking too fast for your brain to keep up. The irrelevance of your banter notwithstanding, "No" on the second line of your worthless post should read "not," "don't" needs an apostrophe, "understand" is *one* word, technically DSL needs to be CAPITALIZED, I believe you meant to say "would NOT" instead of "would" on the sixth line of your text, "greats" needs to be corrected to "great" on that same line," "anyhow" is *one* word, you need a period where a sentence ends (as in between "complain" and "you" on the 7th line of your enlightening text; and of course, you need to start a new sentence with a CAPITAL letter), and "your" (as in "...your placing the order") needs to read "you're"--short for "you are."
Who said there is just a "small handful" of customers unhappy with SBC? Perhaps you would like to share with us your knowledge of the *exact* number of customers who are not sending gift baskets to SBC this Christmas???
And if you had actually and intelligently *read* my post, you would have seen that it is clearly spelled out that I NEVER *got* DSL, and that I do NOT live in any "neck of the woods." Perhaps the woods are where you make YOUR domicile.
So, while we, the minority-in-the-dark-unhappy-with-SBC, read the "legal stuff", why don't you try going back to school???
Oh, and happy holidays!

dav0r
translate
Premium Member
join:2003-06-15
Albertville, MN

dav0r to speedster34

Premium Member

to speedster34
For $100 I get 6000 down and 608 up. With overhead that's about 5.0mbps down and 525kbps up. It's a little expensive but not terrible and it's always constant. That's what you can get for $100 if you live close to a CO or are served by an RT.