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Review by roseave0 
Posted: 49 days ago
member for 6.8 years, 21 visits, last login: 27 days ago
 Oakland,Alameda,CA
 $35 per month
 about 5 days
 AT&T
 "Decent customer service. Great 2nd tier support"
 "Don't tell you when your service is bad, lost xfer of DSL from one line to another"
 "Cheaper than cable ISP, and at 3 MB, faster than most all the data you are served."
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Have had Pacbell/AT&T DSL for more than 10 years now. Finally lost my static IP last year when I transferred DSL from line 2 to line 1 so I could get rid of line 2.
They've done decent by me. Almost no outages any more. Sometimes slowdowns. Now in one of those (only 0.5 MB/s download on a 3.0 service!) -- but expect a call to customer service, level 2, will fix in a day or so.
I have gone up slowly from .5 to 3.0 download service. Glad to be here, but AT&T seems to have supported well all along. Yahoo, on the other hand, is messing around with its e-mail, etc, services, and is looking a bit pathetic (Ads that MUST stay on! Silly).
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 Review by Anub1s
UPDATED: 51 days ago
member for 6.6 years, 455 visits, last login: 46 days ago
Cleveland,Cuyahoga,OH
Contract price not specified.
"I'm online."
"I'm offline"
"Not reliable"
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Alright
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 Review by simplykristi
UPDATED: 52 days ago
member for 8 years, 3273 visits, last login: 1 days ago
Metro KC
$30 per month
about 21 days
AT&T
"Tech Support from BBR"
"Email, connection, phone tech support"
"An Alternative to Comcast"
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I never wanted to go with DSL in the first place. Besides I always thought that we lived to far out from the central office. My dad decided he didn't want the high cost of cable and the service with Comcast Digital Voice, which was not reliable. We went back to AT&T for DSL (has not been a happy experience), satellite (which I absolutely love), and phone service (which is reliable).
Everything was a breeze to set up. We received our DSL modem via UPS less than a week after we ordered service. The installer came out on Oct. 18th to install the DSL. I then hooked up the modem and installed the software.. I already had a router so no need to re-wire or anything.
My speeds are as advertised. We have the pro 3 MB down and 512 up. I am getting used to the speed which is slower than what I had with Comcast. The service has been fairly reliable. There have been a few slowdowns. I had trouble accessing BBR for a couple of days. Those problems seem to be resolved.
We have had problems with email. Getting my domain email to work has been such a headache. If AT&T had a friendlier email set up, I might be happier.
I originally wrote the review in a time of frustration.
Update: Thanks to a respondent to my review and help from the AT&T Southwest forum, I got my email problem resolved by creating a subaccount. It's nice to know that email accounts can be added. 
Update 2/2/08 - I am still having outgoing email issues with my domain.  I am not a happy camper about this. I believe that I have the correct settings.
Update 9/16/08 - Things are going well with AT&T. I've not had any problems in a long time.
Update 10/19/09 - I've had some issues off and on. Back in May, we had an outage here. I called tech support. I was kept on the line for over an hour. I was on hold for 20 mins, and then on the phone trying to tell the tech that it was an AT&T issue and not an individual issue. I guess AT&T is slow to update their computers. Finally towards the end of the phone fiasco she got notice that there were indeed problems in our area. Well, I been telling her all along that the problem was with AT&T and not me!
We had our landline out for four days in June. AT&T was slow to get out here and resolve it. The tech who came out replaced our phone line. THey were a day late coming out.
For the last two days, we've had a loud buzzing noise coming from our phone when we pick it up. I do not want to call AT&T due to the fiasco I went thru with the DSL in May. If anyone has any idea on the issue, please let me know.
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 Review by underlord2
UPDATED: 57 days ago
member for 4.9 years, 1168 visits, last login: 6 days ago
Belleville,Wayne,MI
$34 per month
about 14 days
Ameritech
"Fast Service (6.0! speed) , Great 2wire Portal (Firewall + Modem), Friendly service"
"None so far!"
"Still going strong!!"
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I ordered the 1.5mb speed for $34 (January 2005) .. The install and setup went smoothly. The NAT firewall is really good, never had to install any Zonealarm, but I do keep Avast! anti-virus to scan for viruses once in a while. My speed went down once during the last major thunderstorms, but a quick unplug and plugin made it come back to full speed. They were nice about upgrading me to 3.0mb speed (March 2005) for $29 a month, its a great deal if your area can get the speed.
1st Update: I'm at 6.0mb speed now. (August 2008) My old 2wire died last month (finally after 7 years!). They've eliminated the need of installing any software. It's almost plug-in-play.
2nd Update: I had to get a new modem since the other one died quickly after I got it. Doing alright every since.
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Review by lpbuckley
UPDATED: 66 days ago
member for 6.4 years, 60 visits, last login: 63 days ago
San Diego,San Diego,CA
$24 per month
AT&T
"Once it works, it provides 2500 (net) down speed / 430 (net) up speed -- solid."
"The ATT tier 1 service is the worst. Tier 2 has been beat up enough to get grumpy."
"You may have to stand and fight to get the service you ordered....but it's worth it."
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I had SBC broadband 5 years ago and hated it. Poor customer support...spotty service...couldn't wait to finish the 1 year contract and leave. Was getting 768 down and 102 up speeds for $40/mo....got 1500 (1280 net) down / 128 (102 net) up speeds from Covad for same price ---- 4 years later the market changed and ATT (SBC) came out with $25/mo for "pro" 3000 down / 384 up speeds and no contract. I had 4 years of flawless performance, but went back to SBC for the speed bump and cost reduction.......I'm still trying to get the service to work. I've had more outages and degrades in 5 weeks than I had in the preceding 4 years.
The third Speedstream 4100B modem just arrived today to replace the one that totally failed....the first was replaced when tier two couldn't see any other explanation for terrible SNR up margins (of course they said there was no issue with the line)....had to plug the modem into the service jack outside and totally disconnect the house wiring before they would believe it wasn't a problem on my end.
I am hopeful to get my service up to speed and stable with the ATTDirect forum here....Google searches are a good thing! At least through that vehicle I should be able to have a logical discussion with real troubleshooting and straight answers.
UPDATE: Service initiated on 4/27 -- 2nd modem installed 5/18 to try to correct dropped sync issue -- fair function for 2 1/2 weeks then modem failed -- third modem installed 6/6 and I finally broke the code on where to get proper technical support!!!!!! The ATT Direct forum right here is superb. Line quality has gone from flakey to solid --- measured throughput is exactly as advertised finally -- and I am now very confident that the tech support through the online forum will allow me to keep this service long-term.
UPDATE 10/05/2009: I was out of the country for 70 days and during my time away my wife noticed a severe slow-down and loss of throughput...when I got back it took me two days to trace an internal wiring issue and then another two days to get the external line checked/repaired and the rback reset. The ATT Direct forum is absolutely the key to getting things fixed when needed!!! Still have Pro package, but price has risen to $30/month....still getting 3008/512 service (net 2590/436) and it's back to rock solid.
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 Review by orion940
UPDATED: 83 days ago
member for 7.9 years, 4083 visits, last login: a few hours ago
Windsor,Hartford,CT
$70 per month
AT&T
"Decent connection, line speed had stablilized"
"Not cheap"
"With no caps, it's a good deal."
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I still have the 6M/786 package. The connection remains solid, and the the speed has gotten more consistent as it has been in the past years. With no caps, it's a good deal.
If/when AT&T institutes the ridiculous caps, I will be an AT&T ex-customer.
9/18/2009 and all's well.
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Review by datsagoodone
Posted: 86 days ago
member for 86 days, 0 visits, last login: 86 days ago
San Antonio,Bexar,TX
$228 per month (6 month contract)
AT&T
"better than nothing"
"rates & down times with both land and cellurs (2)"
"Shopping"
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speed, originally 25.00
SBC 2 way
connectivity or rather disconectivity
refv # WASEC9G4W59 due to troubleshoot phones and or modem (techanician never showed ((877-722-3755) . Has been working better as of two months ago though.
2105209066
Followup comments:  datsagoodone
join:2009-09-15
San Antonio, TX | approval of review okay | |
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Review by snope
Posted: 95 days ago
member for 95 days, 0 visits, last login: 95 days ago
Merrillville,Lake,IN
$25 per month
about 3 days
"Very Reliable. Very good speed for surfing and downloading music."
"Inadequate for gaming/Xbox Live. Too much lag when you are host."
"Best deal for web surfing and music. Not suited for Xbox Live/Internet Gaming"
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For $25/mo., I reliably get 1700kbps/350kbps. Great for web surfing and downloading music. Free modem. Somewhat confusing install, but easy, overall.
It is sub par, not terrible, for xbox live. I do not know if it is the meager upload speed or IF dsl has high latency, BUT it makes for a laggy experience for other players when I am host.
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 Review by ILpt4U
UPDATED: 101 days ago
member for 3 years, 746 visits, last login: a few hours ago
Lisle,Dupage,IL
$45 per month
about 12 days
AT&T
"Consistent, Fast enough"
"Transfering Service is a PAIN IN THE . Dry Loop Price is too high"
"I like it. Dry Loop. Just High Speed Internet (Elite speed 5.2 Mbps down/.6 Mbps up)"
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Updated Aug 28th, 2009:
Got Dry Loop up & running the day after the scheduled due date. Had an issue connecting the feeder pair to the correct Apt's IW -- but now it is all hooked up & working great.
Not really a big fan of the overhead loss with ADSL vs U-Verse VDSL internet, but oh well. Still getting about 5.2-5.3 Mbps down/.6 Mbps up. And consistent as a rock.
Had a little bit of an adventure migrating my AT&T email address from an U-Verse account to an ADSL account, but after a couple of phone calls to ADSL Tech Support & U-Verse Tech Support, got the email address disassociated from the U-Verse account so it could then be associated with my ADSL account.
If you cannot get U-Verse, then AT&T ADSL is a good alternative!
Updated Aug 5th, 2009:
I had to move to another apartment that is not U-Verse "green"/available. So I am going back to ADSL once again. Scheduled to be installed August 11th. I really do not like that the dry loop prices keep going up. When I first had Pro Dry Loop, it was $30/month. Then it went up to $35/month. Now Pro Dry Loop is $40/month. Decided to just pay the extra $5/month and get Elite Dry Loop @ $45/month. Don't understand how DSL is getting more expensive to provide... Will update again when service is up & running
Updated Dec 15th, 2008:
As of the end of September, I have ceased being an ADSL customer and am now a FTTN/VDSL customer of AT&T's U-Verse service. ADSL served me well.
Updated June 22nd, 2008:
I recently moved for work purposes. So naturally I wanted to transfer my service to my new place. I was told that Dry Loop accounts cannot be transferred, and instead I would have to cancel the old account at the old address and start new service on a new account at the new address. Fine. I set up the old account to terminate on the same day as the new account is due to go active....
Fast Forward to due date: I plug in my DSL modem, it syncs up, I pull up the AT&T DSL registration website, type in my new account number, and it gives me an error and says to call tech support. I pick up the phone. After doing basic troubleshooting, Tech Support then transfers me to Sales. Sales informs me that this new order had been canceled -- not just that, but that I called AT&T between my order date and the due date to cancel the order, because, as they told me, I wanted to keep my current POTS and Line Share DSL at that address. Well, I'll let you imagine my reaction to that load of crap. So basically, I have to order new service AGAIN and get a new account number, and of course, a new due date, 1 week later. I said you can get it sooner or I'm calling Comcast. The CSR said there is no way to speed up the order. I hung up. Called Comcast, heard their offer. Told the CSR there I would think about it.
A couple days later, I called AT&T back, spoke to customer care, they gave me some sort of account credit, took my new order (still due 1 week after this date), I expressed my concerns with this whole process, and in the end just let this new order go thru. Now here is the kicker: I had DSL service on this line the whole time this process was going on: The whole time my DSL modem would sync up to AT&T and I could go to AT&T's registration website, and some very limited browsing on att.com. All I needed to get the full internet was a valid DSL account number to complete registration. So basically, about 3 days before this final order was due, I tried the registration site again (with this new account number) -- and it worked. So I got my service going about 3 days before the official due date, but about a week and a half AFTER my original due date on that 1st order that I mysteriously called in to cancel because I wanted to keep POTS and Line Share DSL I never had at my new apartment...
Also, apparently AT&T has raised prices for Dry Loop DSL, as I was paying $29/month for the Pro Tier before I moved, but was told that for my new service at the Pro Tier level, it is now $34/month. I tried to negotiate into keeping the same price I had before, but did not have any luck. Oh well.
Original Review:
Ordered originally as line share, as I had not been educated as to Dry Loop (Thank you, DSLReports!). I originally ordered in July 07 with a 1 year contract, however the order did not get completed until mid-August. After the "live" date, found out the drop was not connected to my apartment's line at the apartment NID. AT&T fixed that, then I had service (had to have first bill adjusted from the "expected" live date to when they actually had the service up and going). I converted over to dry loop sometime around December 07/January 08 (still under the same 1 year contract -- no new contract was required). No issues there. I got a SpeedStream 4100b DSL modem (free after rebate). I also got a 3-month free service credit for coming over from Comcast (after 3 months of paid service).
Line Share price for Pro (3 Mbps down/.5 Mbps up) speed was $24.99/month, and now Dry Loop Pro is $28.99/month, no taxes or fees over that. And no useless landline phone charges either.
The only bad was reported in the AT&T Midwest forum here, where one of the routers in Elmhurst, IL was malfunctioning and roughly half the internet was inaccessible (any IP address that ended in an odd number would not route). That has been fixed. And the problem/issue was only there for I think a day. AT&T caught it very quickly.
The advertised speed and max speed may not be on par with Comcast's top (6 Mbps with powerboost to 12 Mbps locally), but I love the CONSISTENCY of the 3 Mbps. DSL does NOT slow down to dial-up like speeds between 3 and 9 pm on school days. My old Comcast line was notorious for that.
All around, I have been and am very pleased with my AT&T Pro Speed DSL.
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Review by davidnreba
UPDATED: 107 days ago
member for 2.9 years, 61 visits, last login: 49 days ago
Saint Anne,Kankakee,IL
$29 per month
about 5 days
AT&T
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comcast
1500 at 14.95
ordered online, installed myself
seimens modem
occasional crawls
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