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Review by sirdave73 
UPDATED: 150 days ago
member for 150 days, 0 visits, last login: 150 days ago
 Sparks,Washoe,NV
 Contract price not specified.
 AT&T
| Services:
Value for money:
(ratings well below consensus)
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I signed up for AT&T's DSL Service "Express Service" 1.5 Downstream, 384 Upstream; then low and behold the day i am having it turned on, I get a notice in the mail that states verbatim: "Welcome to AT&T High Speed Internet Service. Providing you with the best customer experience is very important to us, and to improve the quality of our service for all subscribers, we are conducting a bandwidth usage trial in the Reno area. Each of our Internet services has a monthly bandwidth usage allowance. If you exceed the allowance for your service, you will be billed $1.00 for each gigabyte over the allowance."
The Allowances range from 20GB to 80GB per calendar month... who does this?
This is the 1st time whether it be DSL or Cable Internet Provider, that i have seen Bandwidth limiting.
It's sad that the day my DSL is suppose to be activated i had to call and have it canceled. I dont know where the company is headed i am thinking they need to generate income, idk.
So for those administrators who work from home and remote in, those who have children or even themselves who game online via PC, XBOX, PS, WII, ect..., or perhaps you download movies with a torrent downloader or simply watch netflix online, your so screwed.
This company needs to understand unlimited is the way its suppose to be. you dont offer unlimited and then place limits on it, your taking away from our service!! For those who just got a notification in the mail as i did, its time to disconnect your service and show your displeasure with the company... the only way to make change is generally hurt them where it counts... and saddly its the pocket book.
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Review by newuserzzz
Posted: 151 days ago
member for 151 days, 0 visits, last login: 151 days ago
San Francisco,San Francisco,CA
$30 per month
AT&T
 "Realiable"
 "Don't get what you paid for"
 "Monitor your speed every month"
| Pre Sales information:
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You don't get what you pay for. I have PRO DSL package which should get download speeds from 1.5MB to 3MB. When I run the test via helpme.att.net/dsl/speedtest I get results from 600KB to 1.2MB down throughout the day. I should be getting 1.5MB down min because that's what I pay for. Got trouble ticket from tech support & unable to solve anything. They only care if my DSL is working. To me, it's like getting the $25 service when paying $30.
Followup comments:  
TelestarNext
@sbcglobal.net
| Response to speed Keep trying, it takes a while to find a tech that's not from McDonalds. Ask for a Tier 2 Tech or above, Yes, there is going to be a lot of 'did you do this' ' did you do that" But eventually you'll find one. And they can usually have you fixed within 3-5 minutes (unless a T3 or OC3 is down at the the CO) and they don't know about it.
Of course run your speed checks, if in XP run the tweak program available from the tools area of this site. Vista seems ok and windows 7 , well it's windows 7 (not enough experience there yet).
Advice, if you have a neighbor that subscribes also or locally, run a speed test on their system. If its still slow, probably trunk line down (or you could have tons of spyware)
And god forbid, if you come over from cable. Your going to have serious infections.
Questions to thing about:
how old is the house/ wiring?
are the DSL filters installed properly?
How long is the run inside the house to the modem AND how far are you from the CO? (every inch counts)
what modem do you use?
I can tell you the conversation now,
is this the only computer in the house?
(a) First thing we need to do is delete your cookies and history (call back if that doesn't work)
(b)Your computer is loaded with spyware
(c) try re installing your software (yuk) (when that's done call back)
yadda yadda yadda (my rant of course) | |
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Review by Wake2
Posted: 154 days ago
member for 4.6 years, 873 visits, last login: a few hours ago
Santa Rosa,Sonoma,CA
$30 per month
 about 1 days
"Stable Connection"
"To far to away achieve top speeds. / Costs have more than doubled."
| Pre Sales information:
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We have had ATT / Yahoo for about 5 years now, we live in a older neighborhood
which have not received much attention from ATT, fives years ago they started the
dsl lines here and we subscribed, and renewed under their new contracts at $ 14.95
a month, when that contract expired then ATT bumped our rate to $ 30.95 a month,
this has been a rock solid connection for us with no troubles, but based on distance
we can not get the speed quoted, since has been pretty much hassle free for us
up to this time we have not considered changing but price may become a factor
for us in the future.
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Review by DocZac
UPDATED: 155 days ago
member for 2.4 years, 43 visits, last login: 116 days ago
Grand Prairie,Dallas,TX
$50 per month
about 5 days
"Speed, connection, reliability"
"Yahoo integration, tech support, customer support"
"GREAT...as long as you don't have to get support of any form"
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I was with @home, comcast, and finally roadrunner for years. When they changed to roadrunner....I had to run. The service was expensive and the support was terrible. To get 6MB down, it was a substantial extra charge. It was bundled with my phone and television service and the TV service was down or out of focus most of the time.
I went to ATT and signed up for the Uverse service. The television is crystal clear and up about 98% of the time. I only lost the internet once and that was due to some idiot cutting the feed line.
I have fiber to the neighborhood and copper throughout. I get about 12mb down and 1.5 mb up. The tech and customer support is terrible. You are on-hold forever and when you get to someone (finally)..... they only have amateur answers! Other than that.... I am very pleased with the service.
Try them....you'll like them.
DocZac
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 Review by jayger
Posted: 155 days ago
member for 4.7 years, 939 visits, last login: a few hours ago
Painesville,Lake,OH
$30 per month
about 5 days
AT&T
"No real down time issues"
"Tech support"
"It works"
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It works, No real issues.
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Review by alexintexas
UPDATED: 156 days ago
member for 6.9 years, 565 visits, last login: 10 days ago
San Antonio,Bexar,TX
$34 per month (12 month contract)
about 10 days
Southwestern Bell
"when it worked it worked good"
"extreame lack of customer support/service, dsl tech support needs alot of work, dsl tech support rude/cuss out customer"
"stay away from it if you know you have ongoing pots problems will = DSL problems and heartache"
| Pre Sales information:
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Before anyone flames me to death......
i had this service once for 1.5 years and switched to cable due to there lack of reliability, and support. threw out the whole time i had service with them on this period my service was allways having issues
i dared giving then sbc another chance and got dsl again, the service worked excellent for the first 5 monhs, and well the next 2 months where ever the worst, service, support, i broke my contract when a outsourced dsl tech insulted me and went as far as to cuss me out.
Pre Sales information: Was ok up untill they started to push unwanted product
onto you.
Install Co-ordination: excellent, install date was active and on before due date.
Connection reliability: was a toss up, and something then sbc, could not or would not resolve.
Tech Support: horrid horrid horrid outsourced tech support THE WORST i have yet to experiance. i had a DSL tech cuss me out because he was right and i was not. on other occasions the tech support are clueless, hard to understand, rude, unwilling to work with the customer,,did i mention rude???
Services: again when it worked it was great, but help you if you have problems on your line.
Value for money: i cant see haveing cheap DSL and connection reliability issues toppled with horrid support = any value of money,,,i want a service that works when i need it to work, and a support staff the can resolve problems, when it is not, to not insult a customer and further cussing them out. no amount of cheap is worth this so no value here.
again to anyone who is considering getting DSL, if you have or know you have pots problems GET ANY OF those problems RESOLVED before getting DSL
update
9-22-08
nothing new to add as i have vowed never to get service from this company even if given for free!!!!
7-2-09
funny i get snail mail at least once a week to get "upto" $300 cash back to "switch" HAHAHAHA!!!!!!!!!!!!!!!!!!!!!!!!!!!!! yea right..........
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Review by Cas72
UPDATED: 161 days ago
member for 7.7 years, 3911 visits, last login: a few hours ago
Melrose Park,Cook,IL
$29 per month (12 month contract)
about 7 days
Ameritech
"Price and nice upload."
"None, so far."
"Definitely happy I made the switch."
| Pre Sales information:
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I've had the service less than a month so far, and I'm definitely glad I made the switch. My previous ISP was Comcast. I've been wanting to try out dsl for awhile and SBC had a special going so I jumped on it.
I ordered the 3000/512 package on March 7th and was up and running about a week later. The modem they sent was the Speedstream 5100b. Installation was a breeze. The only problem I ran into was my router and modem wouldn't play nice together. A couple searches in the SBC forum and I was able to sort out the problem. So far, I have no complaints.
Update 6/27/09: Four years later and I'm still happy with the service. Since I was out of contract for a while I called in and got in on a promo where I'm only paying $15/month for the 3000/512 package. It's good for 6 months, so when the 6 months is up I'll call in and try and catch another deal. Regardless of a deal on pricing or not, I won't be switching to another service anytime soon.
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 Review by ameritech
Posted: 163 days ago
member for 1.1 years, 86 visits, last login: a few hours ago
Winnetka,Cook,IL
$30 per month
about 1 days
Ameritech
"Speed 4 Cash"
"PPPoE Issues"
"LOVE the 2Wire 2701-HG-B"
| Pre Sales information:
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I purchased the 128/64 package in 2003, and, for no more cash, have had it upgraded to 1533/533! Cool. I have the SBC-Provided 2Wire 2701 HG-B, which is infinitely easier to manage than the original Motorola 2210+Netgear WGR614v7 plan. The modem and the router both wanted to handle the PPPoE, but it's easy 2 fix. LOVE it.
Final Judgement:
Reliability: AT&T
Speed: Comcast
Ease of Use: Comcast
Devices needed to connect:
AT&T 1[Winner]/Comcast 2[Losah]
Best DNS: AT&T [Ameritech Chicago Addresses]
Best News: AT&T [SBC Chicago News]
Best eMail: Comcast's SmartZone
Most Features: TIE
AT&T: Even has it's own NTP server [ntp1.sbcglobal.net]
Comcast: SmartZone Communication Center. 'Nuff said.
~~~~~~~~~~~~~~~~~
See my reviews of:
AT&T CallVantage
Dish Network
Comcast 12/6
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 Review by wavguy2003
UPDATED: 168 days ago
member for 5.7 years, 729 visits, last login: 1 days ago
Saint Charles,Kane,IL
$38 per month (12 month contract)
AT&T
"Reliable, Fast and Cost Effective"
"None so far..."
"Worth it!"
| Pre Sales information:
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I've had the service now for 6 years and find it by far the best value. The service has been rock solid.
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 Review by trebzon
UPDATED: 170 days ago
member for 8.2 years, 1389 visits, last login: 1 days ago
Grandville,Kent,MI
$45 per month (24 month contract)
about 10 days
AT&T
"Not the worst reliablity (See Sprint)"
"Customer service is a joke"
"You are a slave once you sign the contract."
| Pre Sales information:
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You are a slave once you sign the contract. It does not matter what they change in the TOS, how the service degrades, if you move. The company is pure and complete evil. They will fight you for one month left on your contract and not care that they then screw themselves out of consideration at your new location. Better hope for new customer churn because your customer loyalty is going to &*^%$.
Decent speed but I am in so much hate of this company right now that I could care less.
Bottom line - Useless
Updated - Still useless. I hate lack of meaningful competition.
Followup comments: 
David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | What exactly happend? Can I ask? | |
| |
trebzon
join:2001-09-03
Grandville, MI
 ·AT&T Yahoo
1 edit | Re: What exactly happend? Multiple issues. Mostly it was very poor training and process. I was told multiple times different stories of when I could cancel and or change my plans. At the time I had DSL, 2 land lines, 2 cell phones, 1 PC Card data plan. All except 1 land line and 1 cell were work related. My job changed so I didn't need the PC Card any longer and it was a nightmare to get a straight answer when I could cancel, what my fees would be. Every call a different story and they always put it back on me to call back. I had to invest 20+ hours of my life just to arrange the cancellation of the PC card plan. I didn't even want to get anything special just a clear answer. Unfortunately it seems that a CSR telling you something means nothing at AT&T and it is up to you to just deal with whatever is told to you in the most recent communication.
And that was just for the PC card. Installer installing jacks horribly, service calls to get call forwarding and multi-ring setup. It really seems to me that the training and communication for employees is seriously sub par and there is no will to improve.
- To clarify the product itself is not the issue. it is the incredible pain and drama around setting up or changing services. I know use AT&T because I have to not because I want to. | |
| |
David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | Got a question, can you either send me the information via:
1.) IM (click on my name to send me one)- should take you to my page
2.) e-mail me
3.) post a new topic here: »/forum/sbcdirect | |
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