how-to block ads
|
»next review in page
Review by Wake2 
Posted: 146 days ago
member for 4.5 years, 865 visits, last login: a few hours ago
 Santa Rosa,Sonoma,CA
 $30 per month
 about 1 days
 "Stable Connection"
 "To far to away achieve top speeds. / Costs have more than doubled."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
We have had ATT / Yahoo for about 5 years now, we live in a older neighborhood
which have not received much attention from ATT, fives years ago they started the
dsl lines here and we subscribed, and renewed under their new contracts at $ 14.95
a month, when that contract expired then ATT bumped our rate to $ 30.95 a month,
this has been a rock solid connection for us with no troubles, but based on distance
we can not get the speed quoted, since has been pretty much hassle free for us
up to this time we have not considered changing but price may become a factor
for us in the future.
Followup comments: | Forums » comments on review of AT&T Yahoo |
 | »next review in page (previous review)
Review by DocZac
UPDATED: 147 days ago
member for 2.4 years, 43 visits, last login: 108 days ago
Grand Prairie,Dallas,TX
$50 per month
about 5 days
"Speed, connection, reliability"
"Yahoo integration, tech support, customer support"
 "GREAT...as long as you don't have to get support of any form"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I was with @home, comcast, and finally roadrunner for years. When they changed to roadrunner....I had to run. The service was expensive and the support was terrible. To get 6MB down, it was a substantial extra charge. It was bundled with my phone and television service and the TV service was down or out of focus most of the time.
I went to ATT and signed up for the Uverse service. The television is crystal clear and up about 98% of the time. I only lost the internet once and that was due to some idiot cutting the feed line.
I have fiber to the neighborhood and copper throughout. I get about 12mb down and 1.5 mb up. The tech and customer support is terrible. You are on-hold forever and when you get to someone (finally)..... they only have amateur answers! Other than that.... I am very pleased with the service.
Try them....you'll like them.
DocZac
Followup comments: | Forums » comments on review of AT&T Yahoo |
| »next review in page (previous review)
 Review by jayger
Posted: 147 days ago
member for 4.7 years, 934 visits, last login: a few hours ago
Painesville,Lake,OH
$30 per month
about 5 days
 AT&T
"No real down time issues"
"Tech support"
"It works"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
It works, No real issues.
Followup comments: | Forums » comments on review of AT&T Yahoo |
| »next review in page (previous review)
Review by alexintexas
UPDATED: 149 days ago
member for 6.8 years, 565 visits, last login: 2 days ago
San Antonio,Bexar,TX
$34 per month (12 month contract)
about 10 days
Southwestern Bell
"when it worked it worked good"
"extreame lack of customer support/service, dsl tech support needs alot of work, dsl tech support rude/cuss out customer"
"stay away from it if you know you have ongoing pots problems will = DSL problems and heartache"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Before anyone flames me to death......
i had this service once for 1.5 years and switched to cable due to there lack of reliability, and support. threw out the whole time i had service with them on this period my service was allways having issues
i dared giving then sbc another chance and got dsl again, the service worked excellent for the first 5 monhs, and well the next 2 months where ever the worst, service, support, i broke my contract when a outsourced dsl tech insulted me and went as far as to cuss me out.
Pre Sales information: Was ok up untill they started to push unwanted product
onto you.
Install Co-ordination: excellent, install date was active and on before due date.
Connection reliability: was a toss up, and something then sbc, could not or would not resolve.
Tech Support: horrid horrid horrid outsourced tech support THE WORST i have yet to experiance. i had a DSL tech cuss me out because he was right and i was not. on other occasions the tech support are clueless, hard to understand, rude, unwilling to work with the customer,,did i mention rude???
Services: again when it worked it was great, but help you if you have problems on your line.
Value for money: i cant see haveing cheap DSL and connection reliability issues toppled with horrid support = any value of money,,,i want a service that works when i need it to work, and a support staff the can resolve problems, when it is not, to not insult a customer and further cussing them out. no amount of cheap is worth this so no value here.
again to anyone who is considering getting DSL, if you have or know you have pots problems GET ANY OF those problems RESOLVED before getting DSL
update
9-22-08
nothing new to add as i have vowed never to get service from this company even if given for free!!!!
7-2-09
funny i get snail mail at least once a week to get "upto" $300 cash back to "switch" HAHAHAHA!!!!!!!!!!!!!!!!!!!!!!!!!!!!! yea right..........
Followup comments: | Forums » comments on review of AT&T Yahoo |
| »next review in page (previous review)
Review by Cas72
UPDATED: 153 days ago
member for 7.7 years, 3899 visits, last login: a few hours ago
Melrose Park,Cook,IL
$29 per month (12 month contract)
about 7 days
Ameritech
"Price and nice upload."
"None, so far."
"Definitely happy I made the switch."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Services:
Value for money:
(ratings match consensus)
|
I've had the service less than a month so far, and I'm definitely glad I made the switch. My previous ISP was Comcast. I've been wanting to try out dsl for awhile and SBC had a special going so I jumped on it.
I ordered the 3000/512 package on March 7th and was up and running about a week later. The modem they sent was the Speedstream 5100b. Installation was a breeze. The only problem I ran into was my router and modem wouldn't play nice together. A couple searches in the SBC forum and I was able to sort out the problem. So far, I have no complaints.
Update 6/27/09: Four years later and I'm still happy with the service. Since I was out of contract for a while I called in and got in on a promo where I'm only paying $15/month for the 3000/512 package. It's good for 6 months, so when the 6 months is up I'll call in and try and catch another deal. Regardless of a deal on pricing or not, I won't be switching to another service anytime soon.
Followup comments: | Forums » comments on review of AT&T Yahoo |
| »next review in page (previous review)
 Review by ameritech
Posted: 155 days ago
member for 1.1 years, 82 visits, last login: 8 days ago
Winnetka,Cook,IL
$30 per month
about 1 days
Ameritech
"Speed 4 Cash"
"PPPoE Issues"
"LOVE the 2Wire 2701-HG-B"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I purchased the 128/64 package in 2003, and, for no more cash, have had it upgraded to 1533/533! Cool. I have the SBC-Provided 2Wire 2701 HG-B, which is infinitely easier to manage than the original Motorola 2210+Netgear WGR614v7 plan. The modem and the router both wanted to handle the PPPoE, but it's easy 2 fix. LOVE it.
Final Judgement:
Reliability: AT&T
Speed: Comcast
Ease of Use: Comcast
Devices needed to connect:
AT&T 1[Winner]/Comcast 2[Losah]
Best DNS: AT&T [Ameritech Chicago Addresses]
Best News: AT&T [SBC Chicago News]
Best eMail: Comcast's SmartZone
Most Features: TIE
AT&T: Even has it's own NTP server [ntp1.sbcglobal.net]
Comcast: SmartZone Communication Center. 'Nuff said.
~~~~~~~~~~~~~~~~~
See my reviews of:
AT&T CallVantage
Dish Network
Comcast 12/6
Followup comments: | Forums » comments on review of AT&T Yahoo |
| »next review in page (previous review)
 Review by wavguy2003
UPDATED: 160 days ago
member for 5.7 years, 726 visits, last login: 1 days ago
Saint Charles,Kane,IL
$38 per month (12 month contract)
AT&T
"Reliable, Fast and Cost Effective"
"None so far..."
"Worth it!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
I've had the service now for 6 years and find it by far the best value. The service has been rock solid.
Followup comments: | Forums » comments on review of AT&T Yahoo |
| »next review in page (previous review)
 Review by trebzon
UPDATED: 162 days ago
member for 8.2 years, 1387 visits, last login: 1 days ago
Grandville,Kent,MI
$45 per month (24 month contract)
about 10 days
AT&T
"Not the worst reliablity (See Sprint)"
"Customer service is a joke"
"You are a slave once you sign the contract."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
You are a slave once you sign the contract. It does not matter what they change in the TOS, how the service degrades, if you move. The company is pure and complete evil. They will fight you for one month left on your contract and not care that they then screw themselves out of consideration at your new location. Better hope for new customer churn because your customer loyalty is going to &*^%$.
Decent speed but I am in so much hate of this company right now that I could care less.
Bottom line - Useless
Updated - Still useless. I hate lack of meaningful competition.
Followup comments:  
David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | What exactly happend? Can I ask? | |
| |
trebzon
join:2001-09-03
Grandville, MI
 ·AT&T Yahoo
1 edit | Re: What exactly happend? Multiple issues. Mostly it was very poor training and process. I was told multiple times different stories of when I could cancel and or change my plans. At the time I had DSL, 2 land lines, 2 cell phones, 1 PC Card data plan. All except 1 land line and 1 cell were work related. My job changed so I didn't need the PC Card any longer and it was a nightmare to get a straight answer when I could cancel, what my fees would be. Every call a different story and they always put it back on me to call back. I had to invest 20+ hours of my life just to arrange the cancellation of the PC card plan. I didn't even want to get anything special just a clear answer. Unfortunately it seems that a CSR telling you something means nothing at AT&T and it is up to you to just deal with whatever is told to you in the most recent communication.
And that was just for the PC card. Installer installing jacks horribly, service calls to get call forwarding and multi-ring setup. It really seems to me that the training and communication for employees is seriously sub par and there is no will to improve.
- To clarify the product itself is not the issue. it is the incredible pain and drama around setting up or changing services. I know use AT&T because I have to not because I want to. | |
| |
David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | Got a question, can you either send me the information via:
1.) IM (click on my name to send me one)- should take you to my page
2.) e-mail me
3.) post a new topic here: »/forum/sbcdirect | |
| | | |
| Forums » comments on review of AT&T Yahoo |
| »next review in page (previous review)
 Review by TigerNutz
Posted: 164 days ago
member for 8.9 years, 3247 visits, last login: a few hours ago
Maumelle,Pulaski,AR
$40 per month
about 5 days
"Dependable, always on."
"Not as fast as cable."
"Wish I had more ISP options in my area!"
| |
I had Cox cable and for nearly the same price cable gave me more than twice the speeds, up AND down.
With AT&T I'm getting around 5mbps down 500kbps up.
Set up was not exactly easy. AT&T makes you jump through a few hoops. I had to call customer support for help.
Just wish competition was better around here. ISP choices is very, very limited.
AT&T is a monopoly..........again.
Followup comments: | Forums » comments on review of AT&T Yahoo |
| »next page (previous review)
Review by doctorbits
UPDATED: 167 days ago
member for 167 days, 6 visits, last login: 16 days ago
Canoga Park,Los Angeles,CA
$35 per month
about 22 days
AT&T
"Next day e-mail support is good"
"Bad phone lines cause poor reliability (no upgrade until area is fiber)."
"Poor upload speed, unreliable, not trustworthy."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Known as SBC, AT&T, Pacific Bell. I have been using their DSL service for about 8 years in 3 different cities. I have been a visiter to DSL reports for about 5 years.
The quality of service depends on where you live. My review is more negative than most, because I have not lived in newer developments or downtown areas.
The good: I am glad to have DSL available. The DSL service comes bundled with Yahoo e-mail services. It also comes bundled with a software security package (currently McAfee).
The rest describes the negatives:
The biggest problem is that they have not installed concentrators to provide good coverage. I have had AT&T DSL service in three California cities, all three had marginal DSL service. They are upgrading downtown areas of larger cities and new developments with fiber to the curb. Older neighborhoods are still wired with Cat 2 or Cat 3 and there are many splices. Sometimes, the DSL will not work until a technician changes the wire within the bundle to reduce the number of splices. Weather can affect speed or cause frequent disconnections.
Most of the technicians are very good at installation using the default settings and can work with the user interface to solve many problems. But they do not seem to understand how the router works or how to work with a computer tuned for security.
Download speed is limited to 768 kb/s on basic plan. In some neighborhoods, you can upgrade to 1536 kb/s (the lines in my neighborhood barely support 768). Residential upload speed is limited and throttled (Limit: 384 kb/s; sometimes throttled to below 128 kb/s).
They only offer discounted contracts (about $30/month total) to new users. No upgrades from my current service are available in my neighborhood. Third party plans are slightly cheaper, but the service is not better.
I say that AT&T is not trustworthy, because they upload router patches without notification. This broke my older model 2-Wire 1701HG) router and required a new router ($90 for a 2701HG). The changes broke my local network setup once and currently, some functions on the router user interface do not work. I do like the router's web interface, but AT&T has removed many features (such as DHCP coordination with software). The router includes a firewall and wireless service (defaulting to low security).
I don't use the bundled software and services much. The security software supplied is not high quality. I use software from other companies (pctools, comodo, spybot, and/or sunbelt) that is free for personal use. I mostly use gmail, because AT&T filters e-mail (even though I have turned off the filter at Yahoo).
I have no TV, so cable internet service is expensive (over $50/month). Time-Warner Digital service (telephone, basic cable TV, and normal internet) is about $110/month. The upload speed is throttled to match AT&T).
Followup comments: | Forums » comments on review of AT&T Yahoo |
|
|
(57)
·
·
·
·