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Review by calloption 
UPDATED: 230 days ago
member for 230 days, 0 visits, last login: 230 days ago
 Biloxi,Harrison,MS
 $37 per month
 about 12 days
 BellSouth
 "Better speed, slightly better price over CableOne, but very spotty service"
 "DSL Modem (Mot 2210-02)has to be powered on and off daily"
 "Customer service could be much much better."
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Used CableOne modem for 5 years. Was happy with the speed and good service but the price got so expensive, I felt like I was being hosed. I was paying CableOne over $144 per month and the only extra I had was HBO.
My only other choice was AT&T DSL in this area (Biloxi, MS)
I ordered the 3Meg speed, with fixed IP address and was promised $18 per month (for the first 6 months) if I would not cancel the telephone service with Bell South (AT&T). They ended up not honoring the $18 per month price and now charge $37.50 per month. The modem supplied was Motorola 2210-02, cost $75 spread over 10 months. Setup was much more complicated than the Cable Modem. It got even more complicated when I added a LinkSys wireless router.
The order process was convoluted at best. Had to talk to one department for DSL, another department for keeping the phone. One department does not talk to the other. It was like I was dealing with 2 separate companies (which, in fact, they were not long ago).
We had an AT&T salesman call to see how we liked the DSL service and we complained about the modem requiring a power on/off cycle everyday, sometimes multiple times per day, and he immediately changed the subject. Not only that, he made no offer to try to help us with our problem! Amazing. I use to be in sales and I would have lost my job over such behavior.
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 Review by Mountaineer1
UPDATED: 239 days ago
member for 7.8 years, 3635 visits, last login: a few hours ago
Oklahoma City,Oklahoma,OK
$36 per month (24 month contract)
about 8 days
AT&T
"Great reliablity"
"Phone Support is better"
"Better than most Providers"
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I've had ADSL service for about 8 years,and only have had two interruptions in that time frame.Started with the 1.5/384 plan,later upgraded to the 3008/512,and finally got the 6016/768 service. I'm glad to hear that AT&T is bringing back support to the United States.
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Review by ggheld7
UPDATED: 242 days ago
member for 3.6 years, 1 visits, last login: 242 days ago
Cayucos,San Luis Obispo,CA
$25 per month
AT&T
"No longer talk to India when calling for tech help"
"Too much complexity to get to an actual person on the phone"
"Still good bang for the buck"
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ATT says the quality of my line will only support their lowest level (1.5MBPS) service.
Cable service is twice the cost.
Since going with a VOIP phone service I have changed to a dry loop DSL and have had many instances of dropping data and voice for brief periods. No fix available from either the VOIP provider (Phone Power) or ATT after 10 days.
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 Review by LaurieDB
UPDATED: 244 days ago
member for 6.5 years, 279 visits, last login: a few hours ago
Sacramento,Sacramento,CA
$47 per month (12 month contract)
about 4 days
SBC
"Great speed, uptime. Fast customer service. Good support if bypass tier 1 support."
"Tier 1 tech support not knowledgeable--read from script."
"Good, fast, reliable service. I would recommend them."
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SBC Yahoo is my third DSL service provider. (My first one stopped offering DSL and I decided to make the change from the second after hearing good things about SBC.) The order placement was easy. Customer service was fast and I received my SpeedStream 5100 modem sooner than expected. I was able to start using the service prior to my actual "install date", but at a lower speed than I purchased until the install date, at which time I called to verify with them, and my speed went up to where it should be. My contract is for 12 months at 47.99 per month for 1.5-3.0 Mbps down and 384Kbps up. My service has been in place now for a few months and I've had no problems. I spoke with tech support once when I first got the service to verify with them my service start date so I could receive the proper bandwidth. The Tier 1 tech support people are trained only to read from a script, but don't have a lot of actual knowledge of the tech issues. Unfortunately, even if you know exactly what you need, they are required to ask a lot of questions that may have nothing to do with why you're calling. Once getting past the Tier 1, it's fine--no script--just talking to a regular tech person. But, the customer service is also very friendly and there is not a long wait for calls to be answered.
I installed my own service. That went smoothly. As seems par for the course with most ISP's, there is a disk with lots of extras that I didn't necessarily want, but that's okay. I just didn't install it. My idea of having an ISP is simply that--to provide a connection to the Internet. I don't need or want all the "bells and whistles" so to speak. I have a dynamic IP. It's a PPPoE connection. The modem (SpeedStream 5100) and two machines using the service are hooked up to a Netgear RP614. Occasionally I need to recycle the modem, but the service has been good. I've experienced no downtime. I'm getting about 5.0Mbps down and 500Kbps up all the time. Uptime has been great. I've paid the same for less in the past.
There have also been no money/billing problems. It's all been what was agreed upon from the initial order contact. I've been happy with the service and have no hesitation recommending it.
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Review by compudude86
UPDATED: 245 days ago
member for 2.8 years, 71 visits, last login: 151 days ago
Algonquin,Mchenry,IL
Contract price not specified.
about 5 days
AT&T
"a decently reliable connection"
"occasional dropouts, SLOW, stuck in entry level tier"
"it gets me by"
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at the time ordered, this was the only broadband option as comcast wasn't set up for broadband yet. (2003 i think? 2004?) since then, comcast has rolled out and seems reliable in the area, may consider switching. I was stuck at the 384/384 "grandfather" tier (that's what I heard it called here) until I talked to someone from at&t in the forums. now i'm at the 1.5/384 tier. unfortunately, if I were a few feet farther away, I'd be out of luck. but for what it is, Its only been out 3 times that I know of since I've had it, twice for more than 24 hours, and one time had DNS troubles where only a few sites were available. other than that, If you are looking for a reliable connection, I think this is the best way to go.
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Review by Devilish1
UPDATED: 246 days ago
member for 6.6 years, 88 visits, last login: 102 days ago
Oakley,Contra Costa,CA
$25 per month (12 month contract)
about 7 days
AT&T
"It's broadband, and faster that dial-up"
"Slow service and unreliable most of the times. 10 drops in 1 day. Initial tech support just gives runaround."
"For twice the money, cable with it's 6 MB would be less hassle."
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ordered the express package that says 384 kbps-1.5Mbps, speeds do need even reach 384 anymore.
I upgraded to the pro package about 6 months ago when I bundled it with my home line. Went from express to pro, supposedly from 1.5 to a 3.0 Mbps speed. Recently I've had more dropped services especially last Friday when I noticed my service dropped 10 times in one day. So I called in to fix it. They had a line tech run a check and when he called, come to find that the speeds I was getting was low for 3.0 package, and here's the kicker, finds out that my neighborhood isn't wired for higher than 1.5. I was getting speeds of 1204/468, barely higher than my speeds when I had the express package at 1200/308.
This house and neighborhood is less than 5 years old, with houses wired for FIOS. I've had friends in neighborhoods with houses 30+ years and they still get 6 Mbps dl speeds, so I don't know. Also, he said "they should have checked if you were compatible for the pro package before they did the upgrade". Of course, I'm not surprised they didn't (great work AT&T). So they helped me downgrade to express, and now that it's taken effect, my speeds are at 305/302, and the problem still isn't fixed, again, great job AT&T. Way to treat a long time customer.
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Review by eutopiafound
Posted: 249 days ago
member for 249 days, 0 visits, last login: 249 days ago
Glastonbury,Hartford,CT
$90 per month (24 month contract)
about 30 days
AT&T
"Got a good deal on static IPs"
"Tech support, ordering process, finding prices on the website"
"Wouldn't do business with if I could help it."
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I have Pro Speed. I got a very good deal on static IPs, but the service drops out at least once a month for at least a day.
Tech support is tough because when you do get a person, they generally can't fix a problem, they can only open a ticket for someone else to deal with. I have only ever dealt with very nice tech support people, they just aren't enabled by AT&T to actually fix anything.
As soon as I can move away from static IPs I'm going to find another service.
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Review by tscotty
UPDATED: 250 days ago
member for 4.4 years, 1811 visits, last login: a few hours ago
Saint Charles,Saint Charles,MO
$34 per month
about 5 days
AT&T
"Reliable speed and never goes down."
"I pay for 6000/768 but only get 5100/515"
"Good broadband option but wish it was faster"
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I do like being able to use any AT&T Wi-FI hotspots for free. Wish they would come out with a faster tier. Only pay $34.95/mo but would pay more for faster access. Other DSL providers overs-sync their modems giving you what you pay for however, AT&T does not. Still running great with no downtime in at least six months. It just keeps going.
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Review by jimsocal
Posted: 253 days ago
member for 7.8 years, 24 visits, last login: 58 days ago
Los Angeles,Los Angeles,CA
$35 per month (12 month contract)
about 3 days
"Never any downtime"
"inconsistent speeds at times (could be the web sites' servers, not sure)"
"Best deal for $35 with 4820kbps dl spped and 669 up"
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I've been happy with Yahoo dsl.
When the contract is up, you can negotiate... tell them you are considering another isp.
Their tech support has been excellent.
I was getting a lot of spam in my Inbox instead of it being filtered into my spam.
A VP actually called me on the phone after my written complaint, and he helped me resolve the problem, which was a filter I had set up in my webmail that was set wrong.
I have seldom been happier with any service.
Highly recommended!
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 Review by veloct
UPDATED: 254 days ago
member for 6.8 years, 2267 visits, last login: a few hours ago
Moosup,Windham,CT
$20 per month (6 month contract)
about 6 days
Southern New England Telephone
"Connection reliability is awesome, beats cable in this area hands down"
"None"
"If you want bundled services, you can't go wrong. Pricing is better than cable."
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Initial:
21 days total from order, live 3 days before actual date. I've been through ISDN, IDSL, DSL and cable while living in Texas so I had an idea of what to expect. For the price of $39 (12 month contract), I ordered the 768-1500/256 service. Right from the get go i'm averaging 1270/240 on the line and I'm expecting after the initial optimizing days that it will stay the same or improve. I'm quite happy with it. The support in the forum here is excellent and everyone is very helpful, it's a god send. Everything went very smoothly. One thing to note: I have my email and web hosted elsewhere and I don't read newsgroups so I can't comment on those services.
27 Nov 2003:
I believe service has been down a total of maybe half a day. To say that it has been rock solid would be an understatement. I couldn't be happier with the service.
25 Feb 2004:
Connection reliability has been great, BUT CT not getting the new tier due to billing issues is a bunch of horse***. I don't know how things will go now with SNET gone and SBC in place. Need to offer DSL without the additional voice services at a competitive price, improve (actually revamp) their whole support system (I hate calling and getting a different story every time I call) and get the new tiers in place, that's the bottom line.
1 Apr 2004:
No new tiers in CT yet. Connection is still rock solid even though I've noticed a slight slowdown and my speed tests aren't what they used to be. If I have a viable option aside DSL either with a different provider or Cable, I would definitely give them a try. SBC DSL is not the best value out there anymore, by a long shot.
16 Dec 2005:
Back on with SBC. This time I'm using the bundle service (DSL, phone and satellite). So far is very very good and at a very good price. (~$100/month + tax for all services). I'm on the Pro package (3.0/512)
21 Aug 2007:
Still with AT&T, service has not gone down once in the almost 2 years I've had it. Rock solid.
25 Sept 2008:
Service is still great, this is reliable service. It never goes down; I think in the 5+ years I've had service, it's gone down maybe once. The only thing I wish for is the availability of U-Verse.
March 2009
Went to Metrocast Cable, higher speeds with great local service. Even if a little more, it's worth it. Nothing bad to say about AT&T except the inability to roll out a competitive package to cable cost them a customer.
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