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Review by w8ing4dsl See Profile

  • Location: Advance, Stoddard, MO, USA
  • Cost: $26 per month
  • Install: about 7 days
  • Telco party Southwestern Bell
live a week early
none yet
awesome
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have been waiting for dsl for over 3 years . it was worth it!!!!!! i have 1536/256 @26.95 a month. install was easy.

upgraded to the pro package for 29.95. has never went down since i had it. upgrade went smooth no problems.

still good after all these years

still good after all these years

member for 23 years, 4072 visits, last login: 9.9 years ago
updated 13.4 years ago







Review by (hidden by request)

  • Location: Santa Clara, Santa Clara, CA, USA
  • Cost: $38 per month
  • Telco party AT&T
Cheapest internet fast enough for video
5 Mb down on 6 Mb
Still the best deal- only other option is Comcast with its expensive contracts and come-ons
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6 mbps "Elite" speed results in 5 mbps speed.

Cheaper than cable, poor tech support. Supplied equipment resulted in intermittent connection but upgraded modem fixed this.

(review was emailed from domain mrdonley.com)
lodged 13.4 years ago







Review by deegrin See Profile

  • Location: San Jose, Santa Clara, CA, USA
  • Cost: $15 per month (12 month contract)
  • Telco party AT&T
Very reliable connection.
Generally slow speed.
Would rather have better quality than faster speed.
Pre Sales information:
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Considered Comcast, but friends said the connection was not always reliable. We ordered the basic package and self-installed (the kit made it rather easy). I loved the reliability of the connection, wished I had faster speed, though.

member for 14.3 years, 13 visits, last login: 12.8 years ago
lodged 13.4 years ago







Review by Chiva2699 See Profile

  • Location: Los Angeles, Los Angeles, CA, USA
  • Cost: $35 per month
  • Install: about 2 days
  • Telco party AT&T
It connects
It disconnects every 10-15 minutes
Non-reliable, bad CS, and all the good AT&T stuff
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Well I've had AT&T dsl for about 3 hers now. Haven't switched my modem for 2 years, an recently got a new one. Point being. I've been paying for the pro service, as stated in my monthly bill, but only got the speeds for express. I called AT&T ahoy this issue, and their excuse was that pro is not Available where I live. (lie #1) I later said to the rep that I had dsl pro for 2 years and that it was infact available. Still , he said it was not, because my lines simply could not get those speeds. Now, I have an xbox 360, a gaming rig, a laptop, iPod touch and an iPhone. One day I was downloading somefiles for my sister when I see it was downloading at 160kbps on her laptop, and on my pc it was downing at 140kbps. My lines are more that capable of handling it.

The next day I call again and tell them, my lines are capable of it and thtit was a lie, and that I wanted my speeds of pro again, since that's what I was paying for. And still, the rep insisted it wasn't possible. Only this time, she said that my bandwidth was limited because they are installing AT&T uverse. I said , great! How Long until I can have uverse? She said in abou a week or so.

It's now been 4 months. The website says it's not available, my bandwidth is still at pathetic express speeds and I'm still paying for pro.

I am now done with AT&T. They do not care abouttheyre customers and let alone about they're service. And AT&T, you just lost a valuable customer who is now going to dsl extreme. They have good reviews, very little complaints and people who are always glad to help. And yes AT&T, my lines can have 3.0, I am goog to ether elite package from dsl extreme. Thanks a lot for all the search and destroy 1v1s you ruined and all the nukes that could have been, but where stopped by your crappy Internet service.

Enough said.

member for 13.6 years, 9 visits, last login: 9.6 years ago
lodged 13.4 years ago

hottboiinnc4
ME
join:2003-10-15
Cleveland, OH

hottboiinnc4

Member

up to

and you're speeds are up to. Just because you're paying for pro doesn't mean you get those. they could have changed something on the line or moved your line without knowing it makeing you farther away. Your Pro only gives you the access to get "up to" the Pro speeds.
Chiva2699
join:2010-08-08
Los Angeles, CA

Chiva2699

Member

Reply to start ass

Speed test and actuall download speeds for me when I infact had the pro service were between 270 and 300 kbps. Up to meaning when I Max out on speed. Now I was getting the express service up to still paying for the pro. They cannot limit what I can use of bandwidth. What if you had a 6.0 plan and only got 1.5? Would you complain then? Think before you post.

CooperG
@sbcglobal.net

CooperG

Anon

How is DSL Extreme?

Have you switched yet to DSL Extreme? How is their service?

Thanks!

npln
Us Army
join:2000-07-17
Martinez, CA

npln

Member

Always check the lines....the right way!!

The best bet to see if you can handle the speed its to connect the DSL directly to the main phone box of the house with all internal wires disconnected why? internal wires can and will act as brigetaps. Now if you have a newer modem that can handle pppoe, log into the modem and find your DSL signal readings. Look for att short for attenuation. Now that number goes up or down depending on the distance to the C.O. example, if I remember right a 60db att reading is equal to about 16,000ft worth of copper. Now 42db att is about 10,000ft (I think) For pro speed, loop length is recommended to be no more than 10,000ft any further the signal more than likely will be unstable.

Of course that only works if the outside lines are ok! You cannot tell if the lines are ok by listening to your dialtone (if you have one, talking about dry loop. Of course AT&T has "software based" testing for the lines but are not very accurate. Best way to find out have a central office tech to "open" the line. Once open a sidekick meter by Tempo has to be used in order to find shorts, unbalanced pairs, grounds etc.

Now, by you going to DSLExtreme will NOT fix your problem why? DSLExtreme signal uses the same copper lines that your ATT signal is using, Distance and quality are still in play. Now keep in mind that for "Elite" or 6 Megs, you have to be within 6500ft from the C.O. in other words around 33db att.

You want to get the best signal possible? install a DSL splitter at the MPOE and run a new phone cable from the MPOE to the DSL modem jack. At least CAT 3. This way you have isolated all the wiring inside your place, its almost as if you only have one. Or better yet if you have no need for the jacks in your place and have no alarm system disconnect all the wires except for the one going to your DSL jack. Just hope that line has no issues, BUT of course you will need a "Sidekick" meter by Tempo in order to test them!!!!!

GOOD LUCK

Review by eangulo See Profile

  • Location: Los Angeles, Los Angeles, CA, USA
  • Cost: $40 per month (12 month contract)
  • Install: about 10 days
  • Telco party AT&T
It worked
Everything Else.
Get something else, but in my case I have no options so I'm going without intertnet.
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I just canceled. AT&T is trying to move everyone to u-verse, with not benefit in speed or anything else. So I couldn’t use my 1 year old AT&T Motorola DSL modem, I had to get one from them, which was supposed to have a rebate credit. Well I got the account online, then got e-mail that there were errors and had to call. Fine, called in and everything was set up, a couple of days later than originally quoted. OK, so the service was decent as getting the advertised speeds. I now get the first bill $40 not the $19.95 that was on the ad on the AT&T site. So I call in and was told that I did not sign up on line and that all there is no rebate for the modem, they can get me the 19.95 for 6 months and then it goes up to 40 for the rest of the one year contract. I was paying 25 for 18mbps in N. California. AT&T wanted 40 for 6mbps. So I got fed up with the person on the phone and said to just cancel everything, it's too complicated to figure out what happened and they can't change the order, because I had supposedly called in the order and not did it online. So for the time being I'm going without internet, but it' better than dealing with AT&T mess. I guess if you want the service and have no other option then you are going to have to deal with horrible service, overly inflated prices and unexpected charges.

Update: Went with Time Warner Cable (only intetnet, no TV, no phone), 15 mbps at 50 a month. So far so good, they even installed on a Sunday.

member for 19.1 years, 11 visits, last login: 13.4 years ago
updated 13.4 years ago

61999674 (banned)
Gotta Do What Ya Gotta Do
join:2000-09-02
Here

61999674 (banned)

Member

att Yahoo

What was your problem ?
What about the ETF ?
eangulo
join:2005-01-13
Los Angeles, CA

1 edit

eangulo

Member

Re: att Yahoo

The pricing and deal I had ordered was not honored. What is ETF?

npln
Us Army
join:2000-07-17
Martinez, CA

npln

Member

IPDSLAMS

Here is the problem....AT&T has installed new DSL equipment at the central office called "IPDSLAM", the older stuff is called just "DSLAM". this new IPDSLAM use the new U-verse backbone, hence they are calling it "U-VERSE". The only thing that changes is the connection from the Central Office out to the Internet....From the Central Office to the residence, its the same. Distance, Bridgetaps, splitter, old IW, everything that affects "older DSL" it also affects this "new" DSL. Of course the modems are not interchangeable.

TRUE U-VERSE, its when your signal actually comes out from a V-RAD. ONLY way you can get U-VERSE tv....IPDSLAMs don't have tv capabilities!

Review by u35828 See Profile

  • Location: Evanston, Cook, IL, USA
  • Cost: $33 per month
  • Telco party AT&T
It's inexpensive for what you're getting.
Tech support clueless, barely faster than the DSL Express tier service
Pre Sales information:
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Last year I upgraded to AT&T's DSL Pro service (3/512) from Express (1.5/384).

I'm using a Cisco 2621 (64/16) with IOS version 12.3(26) and the WIC-1ADSL card, having ditched the Speedstream & WRT54G setup I had previously.

As for getting the 2621configured to work with AT&T's service, I used the forums from dslreports.com to point me in the right direction. All AT&T's tech support did for me was email me the URL for Cisco's website.

Here is the link for the tests I ran (line quality and speed)

»/testh ··· 23/b4f72

Even with these numbers, AT&T can claim that the Pro package faster than Express.

What I found most odd was that my speeds were worse now than what I had last year when I published my initial review, as I had gotten 2200kbps downloads back then.

member for 13.5 years, 39 visits, last login: 154 days ago
updated 13.5 years ago

u35828
join:2010-09-18
Buffalo Grove, IL

u35828

Member

Additional tweaks

Enabling the offload functions on my motherboard's Nvidia Nforce nic didn't change speeds appreciably.

Review by hhill See Profile

  • Location: San Francisco, San Francisco, CA, USA
  • Cost: $32 per month
  • Telco party AT&T
Easy install
poor tech service, service is gettng very slow
Thinking of changing provider
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The service has been great for 2 years. Now the speed is slow and tech service is poor. They admit there is a problem, but they can't seem to fix it.

member for 13.5 years, 7 visits, last login: 12.6 years ago
lodged 13.5 years ago







Review by slyjones4461 See Profile

  • Location: Holtville, Imperial, CA, USA
  • Cost: $35 per month (12 month contract)
  • Install: about 8 days
  • Telco party AT&T
Upgraded to Elite from Expert + Service up and running on time
Connection upload speed has varied greatly between 1.8/4.8 meg
Speed still sufficiently faster than dail up but slower than FIO and Price is outdated
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I wanted to wait an see how the system operates over time before making a final decision on its reliability and speed.

After 2 years, here is my short review. My connection speed varies greatly from 1.2 to 4.8 meg up but download speed is constant at 608. Maybe the adaptive speed rate along with my telephone line contribute to the varying speed I am receiving. I would not go back to dialup.

After 3.5 years not much has change, the $45 price of my grandfather package is outdated.

After 5 years upgraded from Expert +(grandfather package) to Elite for $35. Only received because complained about being unhappy with the lose of usenet, flickr and file storage services and no subsequent decrease in grandfather's price. Speed is still not consistent, the Elite package only increase max upload from 608 to 768 but every little bit helps. Would I recommend this cost effective provider to others, YES

After 6 years the Elite package has been operating at the same level of consistency, I wish FIO was available. I like the package but all the new flash per loads are making this speed move more toward dialup.

member for 20.2 years, 1240 visits, last login: 4.6 years ago
updated 13.7 years ago


Review by jjanow See Profile

  • Location: Park Forest, Cook, IL, USA
  • Cost: $20 per month
  • Install: about 7 days
  • Telco party AT&T
very few drops, good price. have been with them for 10+ years
can not get prospeed 3006 is fastest
great price
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I have had this service for many years. It was with a stand alone line then when they had a price break I changed to the 14.99 deal. service has been good. I had a issue last year and the tech downgraded me instead of looking for the problem he took the easy way out. I called the phone company and got them to check the phone line for static and they found that is=t was installed wrong and collecting water that corroded the connections. he repaired them and then had me upgraded and it has been good since then. bottom line is OK service and great price.

member for 22.1 years, 3425 visits, last login: 6.2 years ago
updated 13.7 years ago


Review by hashbrn See Profile

  • Location: Rosemead, Los Angeles, CA, USA
  • Cost: $24 per month
  • Telco party AT&T
cheap
bad service
maybe:go charter as less of 2 evils
Pre Sales information:
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I had ATT DSL until 5/4/10.
I turned off the service when I went on vacation.
I signed up again- 6/5/10, and was forced to take UVERSE- as it is the only game in town for DSL. Pricing is $24.95 a month , 3.0 or 6.0 Download speed cap!

Charter is not competitive, and or I would have cable. Still may change, or find a Air card DSL connection.

All I wanted, so got only DSL, so no package!

The service was for 6.0 Download DSL, free 2Wire Gateway 2701-HGV-B modem, with $100.00 rebate, after 30 days of service!
Service was turned on 6/10/10.

An Uverse tech support came to my house.
History: There is no fiber in the local area, only copper lines.
The local junction box is like 1760 feet away, with a copper feed line to it!
From that box to my house is like 15 poles, running 50 year old telephone cable, that is wore out , broken, and simple a nightmare of service.

For 3 years I have had ATT DSL, and nothing but night mares of disconnects!
WHY, the line constantly breaks, and ATT Cable repair has to splice all together again.

On 6/10/2010…….. Uverse DSL tech comes to my house!
Uverse sends tech, a genius with all of 2 years of experience or on the job training!
So he personally dismantled a working service, put there in October, 2009, by ATT techs, which here is what was done in 2009: ATT- rewired a new phone wire, from the house wall plugin module to the house junction box outside new, installing a quality outside splitter. So then the modem can only be plugged into the dedicated plug!!!

So to get to this point of this repair, took about 12 ATT DSL service calls! This happened over about 3 years of horror, many BBB complaints, and dealing with the ATT Executive Relations Department, in San Francisco, numerous times.
Problem is always the same: Bad 50 year old phone cable line, which can be spliced today, and breaks tomorrow!
Bottom line, ATT can not find be a workable paired line, thru this 50 yea old cable, so they splice and attempt to fix this outdated and broken service!

So now June10th, brand new modem, ( I have 3-- 2 wire 2701-G modems that ATT kept replacing), and the Uverse DSL tech from the Arcadia Field office arrives.
This genius, who having been told of the history, and the rewired new line from the wall modem, takes it on himself, and rewires the splitters.

History:
Uverse DSL tech here 6/10/10, installation up and running.
ATT 20 year line splicer tech came to work on bad transmission phone line. He arrived at 9AM, left 5PM, working on the line from the pole to the junction box.
This was 6/11/2010
Disconnect history according to ATT customer support:
6/10/10: 6 disconnects
6/12/2010: 21 disconnects
6/14/2010: 62 disconnects
6/15/2010: 55 disconnects

So now, Monday, 6/14/2010,
ATT-DSL repair guy ( who could actually climb a pole) with 30+ years of experience arrives. We look at the outside box, and talking, he asks what genius took apart the outside splitter, rewired it incorrectly?

2nd: Uverse tech support arrives, with his field supervisor, the ATT-DSL guy leaves \

AS NOW (6/10/10) ATT-UVERSE has control of the DSL, not ATT-DSL~ so here the first problem!
Bad service, techs from ATT Uverse who are not so good, and for years bad ATT 50 year old phone cable lines coming from the local junction box down the street towards my house, 1760 feet from the j unction box.

ALSO, there is no FIBER at all in this whole area!! All is copper fed to the local phone junction boxes, as the one on Potereo Grande, 91770…

They are here over 2 hours, disconnect my phone line, and check the modem at the outside junction box, and
get this,
Rewire the original configuration of the outside splitter as was, before the Uverse 2 year’s veteran of 2 years, the first tech, messed up a prior working connection and wiring!

The SOUUTION:
Slow the service down to 1.5 down
Rewire down the street, saving maybe 80 feet of run from the telephone pole to my junction box!

So, I bring them in the house and we go to: speedtest.com.
I show them my history, of about 50 speed tests. All mostly have bad ping, higher that 150, going to 385ping. This according to ATT tech support is bad service feed line to the modem, and slow connect time in a loop!

I connect to my neighbors ATTDSL, service. I use next door service when ATT DSL fails!
According to the neighbor, his DSL has had no problems, always works, and one time 3 years back the modem was changed!
Speedtest logged the download at: 1.91... It is this slow as to distance from his modem!

So I asked the Uverse Supervisor, well, this is next door, it is a 2.5 service, and you want to reduce my top speed to 1.5 down, using the same lines. What are you smoking?
Make my DSL work as good as the neighbor!!!

So, now today, a line repair is scheduled!
This would be about 12 attempts to repair and splice a no good 50 year old ATT phone cable line, servicing our neighborhood!

Bottom Line: In California, we can not file PUC complaints against ATT!
So ATT then justifies the annual reviews of tariffs adding in all the field tech support service costs!
This is our pricing in California for service!
So, the complete infra structure of the local service

This is a hopeless solution! Charter is bad service and overpriced!
ATT and their new product line is a joke!
What we need is free mandated public Internet WIFI, in all cities,
This then might be a solution!!!



member for 13.7 years, driveby review (so far)
updated 13.7 years ago