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I had the $24.99 internet but it was so slow they felt ashamed charging me that amount. I'm now at $14.99/month after they said they can't increase my speed. I can't stream Youtube... on 144K. It constantly disconnects. Give it 5 minutes and it will be come back though. But why would I even want it back? The speed test speaks for itself: »www.speedtest.net/result ··· 7632.png member for 10.7 years, driveby review (so far) updated 10.7 years ago
I've been with Pacific Bell, which became SBC, which merged their services to Yahoo (email), and AT&T took back PacBell/SBC.My service is absolutely crap. Pings are amongst the slowest I've ever had (I've had DSL connections for my work for almost 17 years). I'm fed up with AT&T; service is non-existant; connections drop daily, etc.=0A=A0=0AIf I were to switch to Comcast (I only want internet, no cable and no phone), the introductory rate is = ok, but after the introductory period (3 or 6 mos), the price goes up to $60 for their slowest basic connection. Not ok. I've got no other choices. WANT VERIZON FIOS TO COME TO CALIFORNIA'S CENTRAL VALLEY! (review was emailed from domain sbcglobal.net) lodged 11.1 years ago
unstable connections, DSL price but dial up speed. Contacted their so call Executives but was told problem not fixable. member for 12.1 years, 13 visits, last login: 11.5 years ago lodged 11.5 years ago
After nearly 20 years of att dsl I'm about to pull the plug. Service levels are terrible now and have been degrading for the last few years. The latest nightmare is intermittent disconnects and extremely slow speeds. So slow in fact that I can't even run dslreports speed tests or att speed tests without timing out. I have opened trouble ticket after trouble ticket to no avail. Well at least I can dump this extra voice line that the dsl was on and move over to cable. (review was emailed from domain pacbell.net) lodged 11.6 years ago
I had a bad experience with Verizon and since they own the phone lines here they have been bugging me to try and get their FIOS but when I fired them as a cell phone provider I vowed to never use their services again. I am pretty hard headed as well. Initially when I had ATT installed here it was SBC. It has been so long ago that I don't remember exactly how long it took to hook it up. I have had a Speedstream 5100 modem for about 8 years until tonite when one of their techs suggested that I purchase a newer modem due to the connection problems that I have been having. They are supposed to send someone out to check phone lines tomorrow. I have got it working tonight unless I switch over to use Firefox browser and then it crawls. Their line test today showed an extreme amount of line errors. It would really bite if I have to wait until 3am to get a good connection. Anyway, I got to get to get to sleep. I have considered switching to cable modem but do not want a slower connection or one that is affected by the weather. I tried Clear modem this past weekend and could not not get enough of a signal to even get started. member for 15.8 years, 41 visits, last login: 4.3 years ago updated 11.7 years ago
DSL Reports: Couldn't be worse. Here is a basic overview of communications regarding my Internet going down 6 X over a 2 week period. It seems it is all because they never provisioned my service correctly. This does not include my service being disconnected, my land lines going down and much more. Please start from the bottom of the emails up. These emails were sent to a sympathetic customer service person.. TO say I have spent hours on the phone and waited for service techs with no resolution is just the way they work. A disaster. I am giving them a last chance after 2 weeks of this but monopolies limit my options to Comcast or AT&T. Previously I had AT&T DSL, solid. U-Verse and the division of the service from regular POTS service is a disaster. See below: To Customer Service: Thank you for your kind understanding. After I sent you the email I got a call from repair service saying that nothing could be done and that there was no one at the CO. (not true, I got a call from CO telling me they had to get an order before they could change it to a shared line). After the Tech left, Repair called to inform me that there was a DISCONNECT order pending for Monday. I will spare you the dialogue. I was asked if I wanted to speak to Customer Service to cancel the cancellation order. I just finished with that and was assured the service would be straightened out on Monday. I'll see what happens on Monday. If this is not resolved by Monday or this scenario repeats, of course, I will have to terminate all my ATT services. While one customer is only a flea on ATT's back, the only way I can vote is with my $. Obviously, my experience is symptomatic of a much larger problem. It's truly a shame. Regards, Tom From: ] Sent: Saturday, June 16, 2012 3:15 PM To: Tom Subject: RE: Internet/U-Verse Issue Hi, Tom. Well, I'm admittedly disappointed for you. I'll check back again on Monday if that's when they're telling you they can fix the issue, and I'll obviously look into credits. If it can't be fixed, then we'll need to go forward with some of the options we previously discussed.such as DSL overrides to get that service back. I agree, that is unacceptable. I am truly sorry. Please keep me posted on Monday. Thanks. K From: Tom Sent: Saturday, June 16, 2012 3:19 PM To: Internet/U-Verse Issue Importance: High Hi: Thanks for all your assistance this morning with my recurring U-Verse Internet service interruption issue. The Tech arrived and said he could not do anything since the Central Office did not have an order to create a shared line with my primary phone: 708-XXX-XXXX So, again after many hours, talking to various levels I am nowhere. I also spoke to Tier 2 support and they said all the orders were put through but the Tech said the C.O. had no order and that they couldn't make the change without it. TO say that I am livid over this is an understatement. This is either the fourth or fifth outage of my service since June 1 and it was out again on June 15th. Again I have spent hours repetitively on the phone and waited for Tech's to arrive only to be told nothing can be done. This the last time before I take my business elsewhere. I cannot believe that A.T. & T., once the gold standard of corporations has fallen to junk level. It is very sad to see a great American company decline. After the Tech left I called Tier-2 back and "pleaded" with them to try to get something done. They just called me back & said the order got "pushed through" but no one is at the Central Office" to handle it so the best is that it should be fixed Monday.. completely unacceptable, in my opinion. Thanks again for your time and understanding. If there is anything further you can do at your end it would be most appreciated. Tom member for 15.6 years, 18 visits, last login: 11.2 years ago updated 11.7 years ago
gone - no longer a customer ------------------------------------------ Is somebody from AT&T reading this? Two days ago I posted this and my Elite is now 1.5 MB again! Comcast give me a good deal and I will switch. ---------------------------------------------------------- Update for 2011. AT&T Sales is doing great job of selling U-Verse but all these HD connections are eating up DSL bandwidth. Hey! that is what they day about cable. DSL is not supposed to be that way but it is. Read all the rants in AT&T forum. My elite connection all of a sudden went to 768 kb. It would only happen at night when people start watching their HD TV. 20 phones calls over 5 months did not produce any results. Got to know the poor tech. who showed up at door really well. Nice guy. Modem sync was fine all this time. Modem stats were good when the speed was slow. He could not do anything. Got level 2 tech. on the line. He refused to accept the reality. Finally little prodding from AT&T employee to their internal support line did the magic. No explanation was given to him or me but my speed came back within a week. Why should I still stay with AT&T? waiting for a better deal and I will jump. Can you recommend something? ---------------------------------------------------------------------------------- ----------------- member for 22 years, 2050 visits, last login: 32 days ago updated 12 years ago
AT&T Yahoo DSL is not that good in my area. Initially I had stable service and consistent speed of 2.5MB down/400k up. But the speeds have gotten worse. I'm lucky to get 2MB down and 300k up. It's usually around 1k down. I have a VOIP line that gets choppy if the up speed drops below 100k. AT&T customer service is bad. I get a different answer from each person I speak to. member for 16.3 years, 34 visits, last login: 10.1 years ago updated 12.2 years ago
I have DSL through ATT (SBC really... I think) I'm supposed to have premium speed. Sometimes I do, most times I don't. My connection drops frequently, my browser locks up frequently, I find much of my Internet experience to be maddeningly frustrating. Is it ATT? Hard to say. I have Windows 7 64 bit, which is kind of a science experiment gone rogue. Svchost routinely takes over half my processor despite my efforts at troubleshooting it. I just replaced a Linksys router with a Netgear router. It seems my connection drops have increased. I use IE9 (no need to elaborate on that.) In short, my entire chain to the web is composed of links of dubious quality. Overall, I think my Internet access absolute crap, but I really can't confirm or deny ATT is to blame. I've done speed tests and got anywhere from 300Kbps to 3Mbps. Even on the best of days is not much of an improvement over dial-up. If I could touch 300Mbps, I'd buy it. -Alan. (review was emailed from domain dftech.com) lodged 12.6 years ago
I had to purchase a new 2Wire Router/DSL modem for around $88 with tax. If I had wanted to use my old Earthlink modem it would have cost me around $90 in phone tech support charges. So they get you either way. But in the long run I'm saving a lot of money with AT&T DSL Direct. Update June 2011: I am averaging around 600 kb download and the technician was at my house for 4 hours and she couldn't fix it. I used to get around 5 mb download for a year and a half. I am also getting high packet loss which is irritating too. I hope they fix this soon or I will have to defect to Roadrunner cable broadband. Update June 2011: I went ahead and ordered Roadrunner Turbo Plus and will cancel my AT&T service once that's up and running. Goodbye AT&T. You really dropped the ball. member for 22.6 years, 1017 visits, last login: 3.8 years ago updated 12.7 years ago
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