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Review by endofmyrope See Profile

  • Location: Oak Lawn, Cook, IL, USA
  • Cost: $15 per month
  • Install: about 7 days
  • Telco party AT&T
The internet is so bad - I give up and do something else
Worse/Slower than 94% of the US
People in Africa get better internet on their cell phones
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I had the $24.99 internet but it was so slow they felt ashamed charging me that amount. I'm now at $14.99/month after they said they can't increase my speed.

I can't stream Youtube... on 144K. It constantly disconnects. Give it 5 minutes and it will be come back though. But why would I even want it back?

The speed test speaks for itself:
»www.speedtest.net/result ··· 7632.png

member for 10.7 years, driveby review (so far)
updated 10.7 years ago


Review by bestweb

  • Location: Modesto, Stanislaus, CA, USA
  • Cost Contract price not specified.
  • Telco party AT&T
??
Service. Hardware, Reliability
AT&T sucks
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:



I've been with Pacific Bell, which became SBC, which merged their services to Yahoo (email), and AT&T took back PacBell/SBC.My service is absolutely crap. Pings are amongst the slowest I've ever had (I've had DSL connections for my work for almost 17 years). I'm fed up with AT&T; service is non-existant; connections drop daily, etc.=0A=A0=0AIf I were to switch to Comcast (I only want internet, no cable and no phone), the introductory rate is =

ok, but after the introductory period (3 or 6 mos), the price goes up to $60 for their slowest basic connection. Not ok. I've got no other choices.

WANT VERIZON FIOS TO COME TO CALIFORNIA'S CENTRAL VALLEY!

(review was emailed from domain sbcglobal.net)
lodged 11.1 years ago


Review by Stan1689 See Profile

  • Location: San Francisco, San Francisco, CA, USA
  • Cost: $30 per month (24 month contract)
  • Telco party AT&T
sucks, dial up speed for DSL prices
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

unstable connections, DSL price but dial up speed. Contacted their so call Executives but was told problem not fixable.

member for 12.1 years, 13 visits, last login: 11.5 years ago
lodged 11.5 years ago







Review by (hidden by request)

  • Location: Lake Forest, Orange, CA, USA
  • Cost: $82 per month
  • Telco party AT&T
use to be good
service levels are extremely bad and only degrading more every year
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

After nearly 20 years of att dsl I'm about to pull the plug. Service levels
are terrible now and have been degrading for the last few years. The latest
nightmare is intermittent disconnects and extremely slow speeds. So slow in
fact that I can't even run dslreports speed tests or att speed tests without
timing out. I have opened trouble ticket after trouble ticket to no avail.
Well at least I can dump this extra voice line that the dsl was on and move
over to cable.

(review was emailed from domain pacbell.net)
lodged 11.6 years ago

rdbecker
join:2000-10-26
O Fallon, MO

rdbecker

Member

20 years?

Hasn't DSL only been around for 12 or so years?

David
Premium Member
join:2002-05-30
Granite City, IL

David

Premium Member

for as much energy as they spend complaining online

I kind of wish they would spend just as much energy contacting us. helprequest at sbcglobal dot net does help. If I can't fix it myself I have no problems assigning it and getting it fixed.

Review by speeddream See Profile

  • Location: Irving, Dallas, TX, USA
  • Cost: $65 per month
  • Install: about 5 days
  • Telco party AT&T
I have used this DSL provider for 8 plus years mostly with no problems.
My particular location Verizon owns the phone lines therefore phone service is necessary to have DSL
For the most part, I am happy but connection getting slower it would appear.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I had a bad experience with Verizon and since they own the phone lines here they have been bugging me to try and get their FIOS but when I fired them as a cell phone provider I vowed to never use their services again. I am pretty hard headed as well. Initially when I had ATT installed here it was SBC. It has been so long ago that I don't remember exactly how long it took to hook it up. I have had a Speedstream 5100 modem for about 8 years until tonite when one of their techs suggested that I purchase a newer modem due to the connection problems that I have been having. They are supposed to send someone out to check phone lines tomorrow. I have got it working tonight unless I switch over to use Firefox browser and then it crawls. Their line test today showed an extreme amount of line errors. It would really bite if I have to wait until 3am to get a good connection. Anyway, I got to get to get to sleep. I have considered switching to cable modem but do not want a slower connection or one that is affected by the weather. I tried Clear modem this past weekend and could not not get enough of a signal to even get started.

member for 15.8 years, 41 visits, last login: 4.3 years ago
updated 11.7 years ago

speeddream
Premium Member
join:2008-05-21
Irving, TX

speeddream

Premium Member

Phone line issues

Changed out all phone jacks and finally able to get close to 6m down and 600K up better than before. I was getting getting to call AT&T and have them check the line for errors and I looked up and saw my DSL light flashing red. Damnit. I start freaking out and tell them that I think the Verizon is manipulating the signal. Verizon owns the lines and they have benn nagging me about switching over to FIOS. I told AT&T I got all new jacks and 52 volts of the jacks holding steady. They suggest that I got out and hook directly to the box with my my modem to see if signal is back. I get out there and hook it up and low and behold it is back. I come back in and hook it up again and signal is back. I will note also that all of this time that nothing else has been hooked into any of the phone jacks except for my brand new modem via shielded data cable. Right now it is working, but for how long I don not know.
speeddream

speeddream

Premium Member

Sick of ATT's email server and authentication errors

I AM CONSTANTLY HAVING TO CHAT ONLINE WITH ATT SUPPORT DUE TO EMAIL ISSUES AND NOT BEING ABLE TO RETRIEVE MY MAIL FROM INBOUND.ATT.NET. I PING THE IP ADDRESS AND LATENCY IS 50 TO 100MS. THE LATENCY WOULD NOT BE AN ISSUE IF I COULD ACTUALLY GET MY EMAIL. I HAVE SPENT WAY TO MUCH TIME DEALING WITH ISSUES OVER AUTHENTICATION WITH AT&T. I HAVE BEEN WITH THEM NOW 10 YEARS PLUS BUT, I AM GOING TO SWITCH TO ANOTHER PROVIDER. NOT ONLY ARE THEY CHARGING ME FOR DSL TWICE AS MUCH AS EVERYONE ELSE, THE SPEEDTEST I RUN CONTINUOUSLY RANKS ME AT 68% WORST SPEED ON A GLOBAL SCALE.

clydee
@sbcglobal.net

clydee

Anon

Re: Sick of ATT's email server and authentication errors

I had this same problem. I found that somehow my machine had the incorrect date. Once I corrected this my email was working again.
speeddream
Premium Member
join:2008-05-21
Irving, TX

speeddream

Premium Member

Re: Sick of ATT's email server and authentication errors

The issue I had with email ended up being much more involved. Let's just say, some people were able to email me from address's that I could not filter in GMAIl without support from GMAIL, weird thing about it was that the emails were all dated December 31, 1969. There were not even email protocols in 1969. I may have gotten the email situation straightened out since yesterday got better speeds from At&T but, on the phone with them all day yesterday. Thank you for your reply.

Review by roztom See Profile

  • Location: Oak Park, Cook, IL, USA
  • Cost: $40 per month
  • Telco party AT&T
When it worked I got rated speed
Down 6X over 2 week period. U-Verse clueless. Didn't provision properly.
U-Verse & ATT Incompetence.. A disaster of a service. Endless hours and lost time waiting for repair Tech's who would come, afte
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

DSL Reports:


Couldn't be worse. Here is a basic overview of communications regarding my
Internet going down 6 X over a 2 week period. It seems it is all because
they never provisioned my service correctly. This does not include my
service being disconnected, my land lines going down and much more.



Please start from the bottom of the emails up. These emails were sent to a
sympathetic customer service person.. TO say I have spent hours on the phone
and waited for service techs with no resolution is just the way they work.
A disaster. I am giving them a last chance after 2 weeks of this but
monopolies limit my options to Comcast or AT&T. Previously I had AT&T DSL,
solid. U-Verse and the division of the service from regular POTS service is
a disaster. See below:



To Customer Service: Thank you for your kind understanding. After I sent you
the email I got a call from repair service saying that nothing could be done
and that there was no one at the CO. (not true, I got a call from CO telling
me they had to get an order before they could change it to a shared line).
After the Tech left, Repair called to inform me that there was a DISCONNECT
order pending for Monday. I will spare you the dialogue.

I was asked if I wanted to speak to Customer Service to cancel the
cancellation order. I just finished with that and was assured the service
would be straightened out on Monday.

I'll see what happens on Monday. If this is not resolved by Monday or this
scenario repeats, of course, I will have to terminate all my ATT services.
While one customer is only a flea on ATT's back, the only way I can vote is
with my $. Obviously, my experience is symptomatic of a much larger problem.
It's truly a shame.



Regards,



Tom


From: ]
Sent: Saturday, June 16, 2012 3:15 PM
To: Tom
Subject: RE: Internet/U-Verse Issue



Hi, Tom.



Well, I'm admittedly disappointed for you.

I'll check back again on Monday if that's when they're telling you they can
fix the issue, and I'll obviously look into credits. If it can't be fixed,
then we'll need to go forward with some of the options we previously
discussed.such as DSL overrides to get that service back. I agree, that is
unacceptable. I am truly sorry.

Please keep me posted on Monday.



Thanks.

K



From: Tom
Sent: Saturday, June 16, 2012 3:19 PM
To: Internet/U-Verse Issue
Importance: High



Hi: Thanks for all your assistance this morning with my recurring
U-Verse Internet service interruption issue.

The Tech arrived and said he could not do anything since the Central Office
did not have an order to create a shared line with my primary phone:
708-XXX-XXXX



So, again after many hours, talking to various levels I am nowhere. I also
spoke to Tier 2 support and they said all the orders were put through but
the Tech said the C.O. had no order and that they couldn't make the change
without it.

TO say that I am livid over this is an understatement. This is either the
fourth or fifth outage of my service since June 1 and it was out again on
June 15th. Again I have spent hours repetitively on the phone and waited for
Tech's to arrive only to be told nothing can be done. This the last time
before I take my business elsewhere.

I cannot believe that A.T. & T., once the gold standard of corporations has
fallen to junk level. It is very sad to see a great American company
decline.



After the Tech left I called Tier-2 back and "pleaded" with them to try to
get something done. They just called me back & said the order got "pushed
through" but no one is at the Central Office" to handle it so the best is
that it should be fixed Monday.. completely unacceptable, in my opinion.

Thanks again for your time and understanding. If there is anything further
you can do at your end it would be most appreciated.

Tom



member for 15.6 years, 18 visits, last login: 11.2 years ago
updated 11.7 years ago


David
Premium Member
join:2002-05-30
Granite City, IL

David

Premium Member

Well maybe better luck next time.

let me know if you still need assistance or have moved on.

Thanks David

Review by myname See Profile

  • Location: San Ramon, Contra Costa, CA, USA
  • Cost: $50 per month (12 month contract)
  • Install: about 8 days
  • Telco party SBC
nothing
big corp slow to react
is hurting with the rate hike
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

gone - no longer a customer

------------------------------------------

Is somebody from AT&T reading this? Two days ago I posted this and my Elite is now 1.5 MB again! Comcast give me a good deal and I will switch.

----------------------------------------------------------

Update for 2011. AT&T Sales is doing great job of selling U-Verse but all these HD connections are eating up DSL bandwidth. Hey! that is what they day about cable. DSL is not supposed to be that way but it is. Read all the rants in AT&T forum. My elite connection all of a sudden went to 768 kb. It would only happen at night when people start watching their HD TV.

20 phones calls over 5 months did not produce any results. Got to know the poor tech. who showed up at door really well. Nice guy. Modem sync was fine all this time. Modem stats were good when the speed was slow. He could not do anything. Got level 2 tech. on the line. He refused to accept the reality. Finally little prodding from AT&T employee to their internal support line did the magic. No explanation was given to him or me but my speed came back within a week. Why should I still stay with AT&T? waiting for a better deal and I will jump. Can you recommend something?

---------------------------------------------------------------------------------- -----------------

member for 22 years, 2050 visits, last login: 32 days ago
updated 12 years ago


myname
join:2002-03-12
San Jose, CA

myname

Member

never got rebate

Service is reliable. VOIP works. Upgraded to $25 PRO. But never got the modem rebate I was supposed to. They lost it! Anybody from SBC reading this please IM me. I got two rebates that never came.

David
Premium Member
join:2002-05-30
Granite City, IL

David

Premium Member

If you guys have rebate problems

Please e-mail (click my name on the left under the pic) me or post in the direct forum please (link on front page titled "At&t staff run a support forum") and please post.

Rebates are not hard to track down. I tracked one down today.
stridr69
join:2003-05-19
San Luis Obispo, CA

stridr69

Member

cost

So now your monthly cost for Pro is $25.00 per month. Enjoy!
I've had Elite service since 08/07, and my rate has stayed the same($35.00) per month. Hopefully your rate won't change as well.

myname
join:2002-03-12
San Jose, CA

myname

Member

Re: cost

My rate changed from $25 to $30. Elite did not increase.

David
Premium Member
join:2002-05-30
Granite City, IL

David

Premium Member

might post in the direct forum

I kind of read them every now and then but don't stay on top of it as much as I like.

post in the direct forum and I can check.

Review by bung_25 See Profile

  • Location: El Dorado Hills, El Dorado, CA, USA
  • Cost: $24 per month (12 month contract)
  • Install: about 7 days
  • Telco party AT&T
Doesn't go down
Speeds and customer service
Comcast has improved, AT&T has gotten worse
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

AT&T Yahoo DSL is not that good in my area. Initially I had stable service and consistent speed of 2.5MB down/400k up. But the speeds have gotten worse. I'm lucky to get 2MB down and 300k up. It's usually around 1k down. I have a VOIP line that gets choppy if the up speed drops below 100k. AT&T customer service is bad. I get a different answer from each person I speak to.

member for 16.3 years, 34 visits, last login: 10.1 years ago
updated 12.2 years ago







Review by (hidden by request)

  • Location: Anaheim, Orange, CA, USA
  • Cost: $20 per month
  • Telco party AT&T
Mostly works, occasionally decent throughput.
Typically Very Slow, lots of connection drops
Meh
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I have DSL through ATT (SBC really... I think) I'm supposed to have
premium speed. Sometimes I do, most times I don't. My connection
drops frequently, my browser locks up frequently, I find much of my
Internet experience to be maddeningly frustrating. Is it ATT? Hard to
say. I have Windows 7 64 bit, which is kind of a science experiment
gone rogue. Svchost routinely takes over half my processor despite my
efforts at troubleshooting it. I just replaced a Linksys router with a
Netgear router. It seems my connection drops have increased. I use IE9
(no need to elaborate on that.)

In short, my entire chain to the web is composed of links of dubious
quality. Overall, I think my Internet access absolute crap, but I
really can't confirm or deny ATT is to blame.

I've done speed tests and got anywhere from 300Kbps to 3Mbps. Even on
the best of days is not much of an improvement over dial-up. If I could
touch 300Mbps, I'd buy it.

-Alan.

(review was emailed from domain dftech.com)
lodged 12.6 years ago


Review by Ted Franks See Profile

  • Location: North Hollywood, Los Angeles, CA, USA
  • Cost: $45 per month
  • Install: about 7 days
  • Telco party AT&T
Their 6 mb download was great while it lasted.
Then their download speed plunged with high packet loss.
They really dropped the ball.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I had to purchase a new 2Wire Router/DSL modem for around $88 with tax. If I had wanted to use my old Earthlink modem it would have cost me around $90 in phone tech support charges. So they get you either way.

But in the long run I'm saving a lot of money with AT&T DSL Direct.

Update June 2011: I am averaging around 600 kb download and the technician was at my house for 4 hours and she couldn't fix it. I used to get around 5 mb download for a year and a half. I am also getting high packet loss which is irritating too. I hope they fix this soon or I will have to defect to Roadrunner cable broadband.

Update June 2011: I went ahead and ordered Roadrunner Turbo Plus and will cancel my AT&T service once that's up and running. Goodbye AT&T. You really dropped the ball.

member for 22.6 years, 1017 visits, last login: 3.8 years ago
updated 12.7 years ago


jadebangle
Premium Member
join:2007-05-22
00000

jadebangle

Premium Member

hi

u didnt have to buy a 2wire router its a ripoff
shop wisely
could have gotten really good modem deals at amazon or ebay or pricewatch
or newegg
you got ripoff
you are making them too much money
you trying to save money
plz stop wisely.
be a thrifty.
jadebangle

jadebangle

Premium Member

Re: hi

i mean shop
my bad
i mean sorry.