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AT&T Yahoo page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 1135 reviews (727 good) (177 bad)
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Review by The Dord See Profile

  • Location: Belleville,Wayne,MI
  • Cost: $43 per month
  • Install: about 14 days
  • Telco party AT&T
Good "Decent Service if this is the only ISP available in your area. (6.0 speed)"
Bad "2wire routers suck, 150gb cap forces me to play sub HD videos."
Overall "Get this if you don't play online games wirelessly or if you're a casual user--other than that, stay away."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I ordered the 1.5mb speed for $34 (January 2005) .. The install and setup went smoothly. My speed went down once during the last major thunderstorms, but a quick unplug and plugin made it come back to full speed. They were nice about upgrading me to 3.0mb speed (March 2005) for $29 a month, its a great deal if your area can get the speed.

1st Update: I'm at 6.0mb speed now. (August 2008) My old 2wire died last month. They've eliminated the need of installing any software. It's almost plug-in-play.

2nd Update: I had to get a new modem since the other one died quickly after I got it. Doing alright every since.

3rd Update: Finding out 2wire wireless routers suck for gaming. Have to go to the wireless 'B' band to play or it will reset itself. (August 2010) Waiting to get some money so I can get the Netopia WiFi Router, but heard it was hard for non-business DSL customers to get. Router susceptible to DNS problems and retraining.

4th Update: Got a replacement 2wire modem (about 2 weeks ago), not a lot of issues so far other than the typical DNS issues AT&T has with 2wire.

5th Update: Speed not as consistent as I'd like. (Nov. 10 2011)

6th Update: Prince increase for April 2012 now at $43. :/ Not very happy that only AT&T DSL (no cable, or wireless data service ISPs) is the only thing available. Park won't let Comcast install their cables here and guess what? UVerse isn't coming here either. If i could move to a better area I could..

7th Update: And now hit with my first data cap overage e-mail. Wow, all I do is watch Streaming Video and read websites. Not cool.

I'm getting bored of 5-6mb download speeds in 2012 while everyone else in my county can pretty much get 10-25mb.

8th Update: After buying a Pace Wireless Gateway in December, things are working decently but I wish faster speed uVerse was around. Was given a $10 discount per month on my bill for 12 months after having to buy the router from them. (Bought the extra insurance too.)

9th Update: I'm thinking that my wireless unit inside the gateway is going out since on a semi daily basis I have to manually reset my gateway to re-establish wifi connections. Posted on att direct to see if I have to replace it after owning it for 9 months (9/8/2013)

member for 9.6 years, 1957 visits, last login: a few hours ago
updated 355 days ago

Comments:

Review by endofmyrope See Profile

  • Location: Oak Lawn,Cook,IL
  • Cost: $15 per month
  • Install: about 7 days
  • Telco party AT&T
Good "The internet is so bad - I give up and do something else"
Bad "Worse/Slower than 94% of the US"
Overall "People in Africa get better internet on their cell phones"
Pre Sales information:
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Tech Support:
Services:
Value for money:

I had the $24.99 internet but it was so slow they felt ashamed charging me that amount. I'm now at $14.99/month after they said they can't increase my speed.

I can't stream Youtube... on 144K. It constantly disconnects. Give it 5 minutes and it will be come back though. But why would I even want it back?

The speed test speaks for itself:
»www.speedtest.net/result/2785047632.png

member for 1.1 years, 0 visits, last login: 1.1 years ago
updated 1.1 years ago

Comments:

Review by bestweb

  • Location: Modesto,Stanislaus,CA
  • Cost Contract price not specified.
  • Telco party AT&T
Good "??"
Bad "Service. Hardware, Reliability"
Overall "AT&T sucks"
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I've been with Pacific Bell, which became SBC, which merged their services to Yahoo (email), and AT&T took back PacBell/SBC.My service is absolutely crap. Pings are amongst the slowest I've ever had (I've had DSL connections for my work for almost 17 years). I'm fed up with AT&T; service is non-existant; connections drop daily, etc.=0A=A0=0AIf I were to switch to Comcast (I only want internet, no cable and no phone), the introductory rate is =

ok, but after the introductory period (3 or 6 mos), the price goes up to $60 for their slowest basic connection. Not ok. I've got no other choices.

WANT VERIZON FIOS TO COME TO CALIFORNIA'S CENTRAL VALLEY!

(review was emailed from domain sbcglobal.net)
lodged 1.6 years ago

Comments:

Review by Stan1689 See Profile

  • Location: San Francisco,San Francisco,CA
  • Cost: $30 per month (24 month contract)
  • Telco party AT&T
Overall "sucks, dial up speed for DSL prices"
Pre Sales information:
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unstable connections, DSL price but dial up speed. Contacted their so call Executives but was told problem not fixable.

member for 2.6 years, 13 visits, last login: 1.9 years ago
lodged 1.9 years ago

Comments:






Review by (hidden by request)

  • Location: Lake Forest,Orange,CA
  • Cost: $82 per month
  • Telco party AT&T
Good "use to be good"
Bad "service levels are extremely bad and only degrading more every year"
Pre Sales information:
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After nearly 20 years of att dsl I'm about to pull the plug. Service levels
are terrible now and have been degrading for the last few years. The latest
nightmare is intermittent disconnects and extremely slow speeds. So slow in
fact that I can't even run dslreports speed tests or att speed tests without
timing out. I have opened trouble ticket after trouble ticket to no avail.
Well at least I can dump this extra voice line that the dsl was on and move
over to cable.

(review was emailed from domain pacbell.net)
lodged 2.1 years ago

Comments:
rdbecker

join:2000-10-26
O Fallon, MO

20 years?

Hasn't DSL only been around for 12 or so years?

David
I start new work on
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:101

for as much energy as they spend complaining online

I kind of wish they would spend just as much energy contacting us. helprequest at sbcglobal dot net does help. If I can't fix it myself I have no problems assigning it and getting it fixed.

Review by speeddream See Profile

  • Location: Irving,Dallas,TX
  • Cost: $65 per month
  • Install: about 5 days
  • Telco party AT&T
Good "I have used this DSL provider for 8 plus years mostly with no problems."
Bad "My particular location Verizon owns the phone lines therefore phone service is necessary to have DSL"
Overall "For the most part, I am happy but connection getting slower it would appear."
Pre Sales information:
Install Co-ordination:
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Value for money:

I had a bad experience with Verizon and since they own the phone lines here they have been bugging me to try and get their FIOS but when I fired them as a cell phone provider I vowed to never use their services again. I am pretty hard headed as well. Initially when I had ATT installed here it was SBC. It has been so long ago that I don't remember exactly how long it took to hook it up. I have had a Speedstream 5100 modem for about 8 years until tonite when one of their techs suggested that I purchase a newer modem due to the connection problems that I have been having. They are supposed to send someone out to check phone lines tomorrow. I have got it working tonight unless I switch over to use Firefox browser and then it crawls. Their line test today showed an extreme amount of line errors. It would really bite if I have to wait until 3am to get a good connection. Anyway, I got to get to get to sleep. I have considered switching to cable modem but do not want a slower connection or one that is affected by the weather. I tried Clear modem this past weekend and could not not get enough of a signal to even get started.

member for 6.2 years, 19 visits, last login: 1.2 years ago
updated 2.1 years ago

Comments:
speeddream
Premium
join:2008-05-21
Irving, TX

Sick of ATT's email server and authentication errors

I AM CONSTANTLY HAVING TO CHAT ONLINE WITH ATT SUPPORT DUE TO EMAIL ISSUES AND NOT BEING ABLE TO RETRIEVE MY MAIL FROM INBOUND.ATT.NET. I PING THE IP ADDRESS AND LATENCY IS 50 TO 100MS. THE LATENCY WOULD NOT BE AN ISSUE IF I COULD ACTUALLY GET MY EMAIL. I HAVE SPENT WAY TO MUCH TIME DEALING WITH ISSUES OVER AUTHENTICATION WITH AT&T. I HAVE BEEN WITH THEM NOW 10 YEARS PLUS BUT, I AM GOING TO SWITCH TO ANOTHER PROVIDER. NOT ONLY ARE THEY CHARGING ME FOR DSL TWICE AS MUCH AS EVERYONE ELSE, THE SPEEDTEST I RUN CONTINUOUSLY RANKS ME AT 68% WORST SPEED ON A GLOBAL SCALE.

clydee

@sbcglobal.net

Re: Sick of ATT's email server and authentication errors

I had this same problem. I found that somehow my machine had the incorrect date. Once I corrected this my email was working again.
speeddream
Premium
join:2008-05-21
Irving, TX

Re: Sick of ATT's email server and authentication errors

The issue I had with email ended up being much more involved. Let's just say, some people were able to email me from address's that I could not filter in GMAIl without support from GMAIL, weird thing about it was that the emails were all dated December 31, 1969. There were not even email protocols in 1969. I may have gotten the email situation straightened out since yesterday got better speeds from At&T but, on the phone with them all day yesterday. Thank you for your reply.

Review by roztom See Profile

  • Location: Oak Park,Cook,IL
  • Cost: $40 per month
  • Telco party AT&T
Good "When it worked I got rated speed"
Bad "Down 6X over 2 week period. U-Verse clueless. Didn't provision properly."
Overall "U-Verse & ATT Incompetence.. A disaster of a service. Endless hours and lost time waiting for repair Tech's who would come, afte"
Pre Sales information:
Install Co-ordination:
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Tech Support:
Services:
Value for money:

DSL Reports:


Couldn't be worse. Here is a basic overview of communications regarding my
Internet going down 6 X over a 2 week period. It seems it is all because
they never provisioned my service correctly. This does not include my
service being disconnected, my land lines going down and much more.



Please start from the bottom of the emails up. These emails were sent to a
sympathetic customer service person.. TO say I have spent hours on the phone
and waited for service techs with no resolution is just the way they work.
A disaster. I am giving them a last chance after 2 weeks of this but
monopolies limit my options to Comcast or AT&T. Previously I had AT&T DSL,
solid. U-Verse and the division of the service from regular POTS service is
a disaster. See below:



To Customer Service: Thank you for your kind understanding. After I sent you
the email I got a call from repair service saying that nothing could be done
and that there was no one at the CO. (not true, I got a call from CO telling
me they had to get an order before they could change it to a shared line).
After the Tech left, Repair called to inform me that there was a DISCONNECT
order pending for Monday. I will spare you the dialogue.

I was asked if I wanted to speak to Customer Service to cancel the
cancellation order. I just finished with that and was assured the service
would be straightened out on Monday.

I'll see what happens on Monday. If this is not resolved by Monday or this
scenario repeats, of course, I will have to terminate all my ATT services.
While one customer is only a flea on ATT's back, the only way I can vote is
with my $. Obviously, my experience is symptomatic of a much larger problem.
It's truly a shame.



Regards,



Tom


From: ]
Sent: Saturday, June 16, 2012 3:15 PM
To: Tom
Subject: RE: Internet/U-Verse Issue



Hi, Tom.



Well, I'm admittedly disappointed for you.

I'll check back again on Monday if that's when they're telling you they can
fix the issue, and I'll obviously look into credits. If it can't be fixed,
then we'll need to go forward with some of the options we previously
discussed.such as DSL overrides to get that service back. I agree, that is
unacceptable. I am truly sorry.

Please keep me posted on Monday.



Thanks.

K



From: Tom
Sent: Saturday, June 16, 2012 3:19 PM
To: Internet/U-Verse Issue
Importance: High



Hi: Thanks for all your assistance this morning with my recurring
U-Verse Internet service interruption issue.

The Tech arrived and said he could not do anything since the Central Office
did not have an order to create a shared line with my primary phone:
708-XXX-XXXX



So, again after many hours, talking to various levels I am nowhere. I also
spoke to Tier 2 support and they said all the orders were put through but
the Tech said the C.O. had no order and that they couldn't make the change
without it.

TO say that I am livid over this is an understatement. This is either the
fourth or fifth outage of my service since June 1 and it was out again on
June 15th. Again I have spent hours repetitively on the phone and waited for
Tech's to arrive only to be told nothing can be done. This the last time
before I take my business elsewhere.

I cannot believe that A.T. & T., once the gold standard of corporations has
fallen to junk level. It is very sad to see a great American company
decline.



After the Tech left I called Tier-2 back and "pleaded" with them to try to
get something done. They just called me back & said the order got "pushed
through" but no one is at the Central Office" to handle it so the best is
that it should be fixed Monday.. completely unacceptable, in my opinion.

Thanks again for your time and understanding. If there is anything further
you can do at your end it would be most appreciated.

Tom



member for 6.1 years, 18 visits, last login: 1.7 years ago
updated 2.2 years ago

Comments:

David
I start new work on
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:101

Well maybe better luck next time.

let me know if you still need assistance or have moved on.

Thanks David

Review by baysoor See Profile

  • Location: San Ramon,Contra Costa,CA
  • Cost: $50 per month (12 month contract)
  • Install: about 8 days
  • Telco party SBC
Good "nothing"
Bad "big corp slow to react"
Overall "is hurting with the rate hike"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

My Other Reviews

·Comcast
gone - no longer a customer

------------------------------------------

Is somebody from AT&T reading this? Two days ago I posted this and my Elite is now 1.5 MB again! Comcast give me a good deal and I will switch.

----------------------------------------------------------

Update for 2011. AT&T Sales is doing great job of selling U-Verse but all these HD connections are eating up DSL bandwidth. Hey! that is what they day about cable. DSL is not supposed to be that way but it is. Read all the rants in AT&T forum. My elite connection all of a sudden went to 768 kb. It would only happen at night when people start watching their HD TV.

20 phones calls over 5 months did not produce any results. Got to know the poor tech. who showed up at door really well. Nice guy. Modem sync was fine all this time. Modem stats were good when the speed was slow. He could not do anything. Got level 2 tech. on the line. He refused to accept the reality. Finally little prodding from AT&T employee to their internal support line did the magic. No explanation was given to him or me but my speed came back within a week. Why should I still stay with AT&T? waiting for a better deal and I will jump. Can you recommend something?

---------------------------------------------------------------------------------- -----------------

member for 12.4 years, 1589 visits, last login: 1 days ago
updated 2.4 years ago

Comments:

Review by bung_25 See Profile

  • Location: El Dorado Hills,El Dorado,CA
  • Cost: $24 per month (12 month contract)
  • Install: about 7 days
  • Telco party AT&T
Good "Doesn't go down"
Bad "Speeds and customer service"
Overall "Comcast has improved, AT&T has gotten worse"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

AT&T Yahoo DSL is not that good in my area. Initially I had stable service and consistent speed of 2.5MB down/400k up. But the speeds have gotten worse. I'm lucky to get 2MB down and 300k up. It's usually around 1k down. I have a VOIP line that gets choppy if the up speed drops below 100k. AT&T customer service is bad. I get a different answer from each person I speak to.

member for 6.7 years, 34 visits, last login: 231 days ago
updated 2.6 years ago

Comments:






Review by (hidden by request)

  • Location: Anaheim,Orange,CA
  • Cost: $20 per month
  • Telco party AT&T
Good "Mostly works, occasionally decent throughput."
Bad "Typically Very Slow, lots of connection drops"
Overall "Meh"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I have DSL through ATT (SBC really... I think) I'm supposed to have
premium speed. Sometimes I do, most times I don't. My connection
drops frequently, my browser locks up frequently, I find much of my
Internet experience to be maddeningly frustrating. Is it ATT? Hard to
say. I have Windows 7 64 bit, which is kind of a science experiment
gone rogue. Svchost routinely takes over half my processor despite my
efforts at troubleshooting it. I just replaced a Linksys router with a
Netgear router. It seems my connection drops have increased. I use IE9
(no need to elaborate on that.)

In short, my entire chain to the web is composed of links of dubious
quality. Overall, I think my Internet access absolute crap, but I
really can't confirm or deny ATT is to blame.

I've done speed tests and got anywhere from 300Kbps to 3Mbps. Even on
the best of days is not much of an improvement over dial-up. If I could
touch 300Mbps, I'd buy it.

-Alan.

(review was emailed from domain dftech.com)
lodged 3 years ago

Comments: