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Review by justsome1 
Posted: 5.5 years ago
member for 5.6 years, 0 visits, last login: 3.6 years ago
 Mount Vernon,Posey,IN
 $17 per month (12 month contract)
 about 3 days
 "pretty much stable.(at my area) 384/128"
 "slow upload."
 "waiting for 512k/256k package."
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at 384k/128k, i am somewhat dissatified at times when i cannot play 300k rated streaming videos properly.
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Review by alosup
Posted: 5.6 years ago
member for 5.6 years, 2 visits, last login: 5.6 years ago
my
$17 per month (12 month contract)
about 5 days
"Speeds are okay for most surfing and download needs"
"Uploads capped at 128 with no option for 256"
"Value for money for unlimited package"
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Am in Klang and had to wait for almost 2 years from when Streamyx was announced to get connected since I'm on a fiber-optic connection and not copper. Telekom actually called me up after 18 months to cancel my application and reapply when Streamyx is available in my area.
After TMNet was spun off as a separate entity from Telekom, a distributor called me up to say that Streamyx was now available in my area in Feb, 2004. I opted for the RM66 limited 384/128 service with dynamic IP which was subsequently repriced as RM40 and was installed and working fine within 2 days of me getting a 4 in 1 ADSL modem/router/switch/wifi AP. The modem reported the downstream/upstream rate as 1024/384. I am using PPPoE.
The download and upload speed was great for the entire one week that I was on the limited 384/128 package with consistent 700-900/300-330 upstream and downstream speeds and I was pleasantly surprised because I had heard so much about the bad line quality and terrible bandwidth.
As such I decided to upgrade to the unlimited RM66/month 384/128 package. They upgraded the package within 2 days of me placing the order. However, my modem now reported a cap of 384/128 and performance immediately deteriorated (so some tech guy had forgotten to cap my line initially). If i had known, i would not have upgraded.
However, generally the line availability is high and my modem only retrains occassionally. I now have 512/128 and consistently get 388/100 performance which is mostly acceptable to me for what I need to do on the web.
I have never had to use tech support and the reseller sent 2 people over to install and test the streamyx connection. Did not really need them since I bought my own modem and had it configured and installed before they came. All they needed to do was to activate my login which was done in 5 minutes and I was good to go. The AZTECH DSL305EW 4-1 device I use comes with a microfilter which enables me to use my existing phone line without any noticeable degradation while I'm surfing.
All in all I'm quite happy with Streamyx. Maybe it's because my experience has been more pleasant than what I expected after hearing from so many other users.
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Review by angry mob5
Posted: 5.6 years ago
member for 5.6 years, 0 visits, last login: 5.6 years ago
Schenectady,Schenectady,NY
Contract price not specified. (12 month contract)
about 30 days
"great service (extreme sarcasm)"
"Everything from TMnet is bad news. Avoid it if possible. If unable , suicide is an option too."
"Malaysia Boleh.......not"
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At first when the price cuts was first announced, i got really excited and decided to give them the benifit of the doubt despite the fact that Streamyx got very bad press. So i nagged my father and he finally gave in and signed up for the 384/128 package. Big mistake. At that time, TMnet were offering free modem in my area and i inquired about the modem at the counter/booth or whatever it is called cause apparently they dont spend much in apperence, but instead, choose to dump their cash on stupid extravagant carnival and fairs that stars celebrity guests doing something completely unrelated to their core business. Like who in Malaysia have never heared of TMnet and dosent know what TMnet does. At first i asked the guy at the booth "is the modem ethernet based?" The idiot replied "Huh? Yes, yes you can connect to the internet." (This conversation dosent end here but i'm too lazy to type it out). I finally gave up because i dont think that guy could tell the difference between an ethernet cable and his anus(I almost shoved an ethernet cable up his ass). After the registeration, comes the hard part : Waiting. They said that it would take about two weeks for installation. Maybe all the employees of TMnet use a different time system or happen to be located around some space-time anomaly that makes time pass slower for them. The wait was about a month after CONSTANT bugging.
Finally when the technician came, i thought the wose was over. But i was wrong. The tech is just some random guy hired by a contractor and knows almost nothing about computers. After some line "testing", he said all systems are set, but i still have to wait for about half an hour before my account was activated. WTH!!! 30 days and i still have to wait for half an hour!! OKOk i reminded myself, what do you expect from malaysian service right? After some time, i tried and got connected. "Finally" i thought, some broadband( i will refer to the term broadband loosely here). The first thing i did was pinging some sites that i often visit. Guess what? Most of you already know but for those who don't it sucked. BIG TIME. "OKOK maybe the high latency could be compensated by the bandwidth"i thought. But the bandwidth sucked too. Then i tried tracert. It seems TMnet is blocking ICMP packets. WTH!!!! NO TRACERT!!!!! low bandwidth high latency. What could get worse? A switch between the two would be nice.
After a few months, i notice that that the service is unstable too. Sometimes....no....often the transfer speed drops to 2-3kb(mostly around noon). Whats the difference from dial-up i ask? By dial-up i'm refering to overseas dial-up, not local ones cause the local ones sucked(seems like TMnet is trying hard to outdo itself by offering shittier connections). Even the optimal speed not near to advertised speed(about 280-290k as opposed to 384). I'm not going mention the times the service was out in order to keep my blood pressure in check. I've also heard how "good" their tech support is. If their business strategy is to piss off their customers as much as possible then congratulations, TMnet. You've succeeded. At least in my case. I'm seriously considering AtlasOne after my damn contract expires. Man....i hope the people at TMnet die of some highly contagious disease.
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Review by waryon
Posted: 5.6 years ago
member for 6.6 years, 474 visits, last login: 2.1 years ago
undisclosed location
Contract price not specified.
"affordable broadband"
"insufficient technical assistant"
"Value for money, better than none"
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Streamyx can be considered an affordable broadband service (RM66 per month) which offers unlimited access. It particular save lots of money for those previously rely on dial up which is time based. Although its' speed (384) is low compared to other major ISP particular in US, it is still sufficient for nornal surfing and mild downloading.
However, the technical assistant especially for those lack of IT knowledge should be improved to help them to setup their own connection. Call center should be more profession particular in troubleshooting.
Generally, streamyx is value for money while lots of many area can be improved particular after sales service.
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Review by wks1979um
Posted: 5.6 years ago
member for 5.6 years, 0 visits, last login: 5.6 years ago
MY
$17 per month (12 month contract)
about 90 days
"Relatively cheap price for OK access speeds"
"Support"
"General monopoly so no choice here"
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USD$17.40 (RM66) for unlimited access at 384/128kbps up/download speeds is OK by me. For time-limited access they have another package that lasts 60 hrs per month for USD$11.50 with unused time that can be carried forward (just like any prepaid account).
Initial setup time was slow because I applied during the peak of its promotion which provided a free xDSL modem upon successful connection....plus the lack of open ports in the local telco exchange. Once this was settled, the installation and setup of the line was quick. It only took about 10 minutes for Telekom to "fix" the phone line plus install the modem and other software for it to work. So far I've haven't faced any major problems with the service (not counting several upgrades to the local exchange which severed my connection for abt a week).
My setup uses the given modem (Hyundai HASE220 running in bridge mode) connected to full duplex ethernet at 10Mbps running RAS-PPPoE in Windows 98SE and RP-PPPoE in Linux. Software firewalls are used in both OSes whilst I get a dynamic IP given by the ISP.
I know a lot of people have problems with the service especially with it being slow but that isn't my case. Using AnalogX's NetStat Live whilst downloading Borland's C++BuilderX at a hefty 327MB size, I get an average speed of 654kbps maxing out at a peak 12.35Mbps (yeah...I know this is probably burst peak rate) whilst upload speeds averaged around 348kbps maxing out at around 700kbps (This roughly gives me a download speed of about 45kBps). This allows about 5 users in WinMX to simultaneously download from me at about 5kbps each ('cos I've limited my upload speed).
With these speeds, I've managed to download all 3 Mandrake Linux 9.2 ISO images weighing in at around 1.2GB in about 5 hours++. I've also managed to do some remote computing with WindowsXP RDC running at full 1024×768 resolution at full colour to my computer in my university with only a slight lag of the mouse esp when moving fast!!
Since I was already getting service exceeding my contract I did not bother upgrading to the 512/384 package which costs USD$23.20 unless they can promise me speeds of 1MB perhaps?? I have to say that I might be getting "better-than-expected" service because I'm quite near to the local exchange....its just down the road about 300m away. The Telekom phone line is free rental (normal RM23 or USD$6) cause I managed to catch the promotion for the free line extension with any existing line. The line is limited to local calls only though which isn't a problem for me cause I still have the other line to call from, plus I don't have to hog it when I'm online.
Oh....one big problem is that when it rains, I always get disconnected but I guess I can't have everything huh? Another thing is that no microfilter is provided so using the phone line for calls is pretty noisy with noticable bleeps and rings.
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Review by tanpanama
Posted: 5.6 years ago
member for 5.6 years, 0 visits, last login: 5.6 years ago
malaysia
$66 per month
"no"
"slow..too slow..same like DIAL-UP"
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Streamyx very SLOW..it same like dial-up
but it value for money.
TMnet must increase their service
INDAH KHABAR DARI RUPA
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Review by icefrost2k2
Posted: 5.7 years ago
member for 5.7 years, 2 visits, last login: 5.6 years ago
72100
 Business customer
Contract price not specified. (12 month contract)
about 14 days
"NONE"
"Bad Tech Support, Worst I'd seen. Non-English speaking operator on the English speaking help-line."
"It's a monopoly business in Malaysia. They own the copper, and they are the ISP."
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I'd ordered a ADSL 1.0Mbps download 384kbps upload package. All tests that I could find online, inclusive of the one provided by the ISP, shows my line runs on MAXIMUM 311kbps, with no other program running and no other internet connection running. Thousands of calls been made, 10 for this month and counting, and at least 3 emails sent to their customer support email box per day, all they did was sending over a team of so-call technicians who asked 'is your line still working?' and when I told them I'm not getting the speed I'm suppose to, they just went away without doing anything, claiming that it's not their part of the job to check on the speed. I'd been their customer for 18 months. I'll definately switch to another ISP if I have a chance. BUT it's a monopoly business here in Malaysia. You either take it or leave it. For other users who think that they are offering such bandwidth at a pertty low price, think again. IN-TECH (a local newspaper section) did some research and stated that we have the MOST EXPENSIVE broadband service in South East Asia. Oh, I'm only 1.5KM from the exchange. I'd checked with the Telco.
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Review by yeohws5
Posted: 5.7 years ago
member for 6.7 years, 3 visits, last login: 5.7 years ago
08000
$17 per month (12 month contract)
about 3 days
"Cheap is the only point i can think of"
"unstable connection"
"the isp monopolized the whole market, what else can i say?"
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I have been using 384/128 since 1 year ago. Until now i still dont want to upgrade to 512k package because it doesnt worth paying the ISP the xtra amount of money since they uncap alot of other users to 2-3 Mbps and some 11 Mbps but I get max 330 kbps only @_@ Is it a nice ISP? nope, my line was having a lousy connection which disconnect 3 times a day which is at peak hours. after bugging them for sometime thru phone call to hotline, my problem seems still there. And they blame on my pc for my disconnection. Grrrrr......... Then I decided to complain to Multimedia Council, Consumer Forum, email to a few government departments, then only I cc a email copy to tmnet. Guess what? Next morning KL tmnet center called me, asking for what sort of problem i have and asked for my technical number. I told them I already lodged so many reports to hotline and they say cannot find it. What a Idiot Stupid Organization (ISP). Never mind. Since then I have been receiving phone call from KL Tmnet center ask me this and that but still failed to solve my problem. Then 1 day I get fed up and call local telecom and start my "lecture" after I scolded the hotline operator and email ISP again. after a few days the streamyx technician and telekom technician did something to my phone cable and everything gets better since then. What a ISP that need me to call multimedia council and consumer forum to get my problem solved (consumer forum called me also to confirm that my problem solved, but the person on phone shocked when she heard that my problem only solved after 1 month of frustration).
1 thing for sure : TMNet sucks, but we have to live on with TMNet coz of stupid monopoly.
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 Review by Zola6
Posted: 5.8 years ago
member for 6 years, 447 visits, last login: 3.6 years ago
undisclosed location
$20 per month (12 month contract)
about 30 days
"Cheap"
"Lousy service, lousy technical support, lousy connection reliability"
"Not worth a try if running business"
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I plan to host a website myself using my web server in near future, but now after i think twice, 3, 4, 5, 6....100 times, i think i better apply from a oversea web hosting company instead of using this lousy streamyx.
My mum's company is using streamyx corporate RM888 package, guess wat, she said to me a few weeks back that the connection in her office have had bad connections and experienced downtimes for the whole week. I assumed the problem was not from her office because her company has a IT department which has a few experince IT personnels.
I can't imagine when my business has a few downtimes in one week due to the lousy service of streamyx. I dun wanna c 1 day my business goes bankrupt because of the unreasonable lousy connections.
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Review by pLaZ2
Posted: 5.8 years ago
member for 5.9 years, 39 visits, last login: 5.7 years ago
53300
$17 per month
about 30 days
"cheap"
"bad service, bad connection, rude technicians,"
"if i can have another ISP here, i would definately change to it!"
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i am at 384/128 paying RM 66 per month
Basically Streamyx is all bad and 1 good, which is it is cheap.
Being the only Broadband ISP (for normal Consumers), they are monopolizing the whole Broadband thing, and do what ever they want, because we don't have an options to choose from.
Bad service, bad connection, and bad technicians. Talking about technicians, they seems to know NOTHING, other then ONLY installing your modem. Thats all, once they install, they follow the usual steps, pray to god that everything goes smoothly, then they can pack their bags and go home. If not, they will tell you that please call Telekom help line or something else, and STATING that their job is JUST to install the modem for you.
My case, I i have a bad experience with Streamyx Technicians. I am facing very freuquent disconnection when i first subscribe. I call up my tech and he says he will settle it, but reminding me NOT TO call the help line and complain. In the end, they still can't get the thing fixed. I call up the helpline and complain.
Ok, after a day the tech call back, SCOLDING me why on earth i lodge a complain. He says he can settle it. I am really angry now, i call to kedai telekom and lodge a report, on the same day, another tech called claiming he is from Telekom. Now, he ask me who was the tech who served me, name and phone number.
In a few hrs time, my streamyx tech called acbk saying that my place is not suitable for streamyx and need to collect back my modem, and FORCING me to unsubscribe. I got really angry and i just shouted back i will not do so as it was stated VERY by the personel in Kedai Telekom that my place is suitable for streamyx and everything is ok, but guess what the tech says? He says, "who knows more? me or those guys sitting in the office?"
I tell you am so piss i warn them that they can forget about forcing me to unsubscribing, and i will make sure i keep on complaing and make their life miserable!
In the end, the tech from Telekom came and settle my problems in 2 days, he really do check and dedicated.
So bottome line, Streamyx, as a only Broadband solutions provider in Malaysia, you are a shame and disgrace to Malaysia, and I am going to make sure the whole world knows about this.
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Streamyx
