dslreports logo

Review by Master_Fred See Profile

  • Location: 81200
  • Cost: $100 per month (12 month contract)
  • Install: about 30 days
ha, ha.
you name it, baby.
to get connect.

My Six months with Streamyx:

Sucks.

member for 19.9 years, 2 visits, last login: 19.9 years ago
lodged 19.9 years ago







Review by justsome1 See Profile

  • Location: Mount Vernon, Posey, IN, USA
  • Cost: $17 per month (12 month contract)
  • Install: about 3 days
pretty much stable.(at my area) 384/128
slow upload.
waiting for 512k/256k package.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

at 384k/128k, i am somewhat dissatified at times when i cannot play 300k rated streaming videos properly.

member for 19.9 years, driveby review (so far)
lodged 19.9 years ago







Review by alosup See Profile

  • Location: my
  • Cost: $17 per month (12 month contract)
  • Install: about 5 days
Speeds are okay for most surfing and download needs
Uploads capped at 128 with no option for 256
Value for money for unlimited package
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Am in Klang and had to wait for almost 2 years from when Streamyx was announced to get connected since I'm on a fiber-optic connection and not copper. Telekom actually called me up after 18 months to cancel my application and reapply when Streamyx is available in my area.

After TMNet was spun off as a separate entity from Telekom, a distributor called me up to say that Streamyx was now available in my area in Feb, 2004. I opted for the RM66 limited 384/128 service with dynamic IP which was subsequently repriced as RM40 and was installed and working fine within 2 days of me getting a 4 in 1 ADSL modem/router/switch/wifi AP. The modem reported the downstream/upstream rate as 1024/384. I am using PPPoE.

The download and upload speed was great for the entire one week that I was on the limited 384/128 package with consistent 700-900/300-330 upstream and downstream speeds and I was pleasantly surprised because I had heard so much about the bad line quality and terrible bandwidth.

As such I decided to upgrade to the unlimited RM66/month 384/128 package. They upgraded the package within 2 days of me placing the order. However, my modem now reported a cap of 384/128 and performance immediately deteriorated (so some tech guy had forgotten to cap my line initially). If i had known, i would not have upgraded.

However, generally the line availability is high and my modem only retrains occassionally. I now have 512/128 and consistently get 388/100 performance which is mostly acceptable to me for what I need to do on the web.

I have never had to use tech support and the reseller sent 2 people over to install and test the streamyx connection. Did not really need them since I bought my own modem and had it configured and installed before they came. All they needed to do was to activate my login which was done in 5 minutes and I was good to go. The AZTECH DSL305EW 4-1 device I use comes with a microfilter which enables me to use my existing phone line without any noticeable degradation while I'm surfing.

All in all I'm quite happy with Streamyx. Maybe it's because my experience has been more pleasant than what I expected after hearing from so many other users.



member for 20 years, 2 visits, last login: 19.9 years ago
lodged 19.9 years ago

dwalkingb
join:2004-04-30
Troy, NY

dwalkingb

Member

Modem Problem..???

I just wondering... maybe the main problem is about the modem.... well... free stuff...??? maybe they just give u some cheap no-quality-at-all, sucks than refurbished modem and maybe the speed on the modem just a lie.... and this guy just get the speed when using his own modem... well... just wondering...

Review by angry mob5 See Profile

  • Location: Schenectady, Schenectady, NY, USA
  • Cost Contract price not specified. (12 month contract)
  • Install: about 30 days
great service (extreme sarcasm)
Everything from TMnet is bad news. Avoid it if possible. If unable , suicide is an option too.
Malaysia Boleh.......not
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

At first when the price cuts was first announced, i got really excited and decided to give them the benifit of the doubt despite the fact that Streamyx got very bad press. So i nagged my father and he finally gave in and signed up for the 384/128 package. Big mistake. At that time, TMnet were offering free modem in my area and i inquired about the modem at the counter/booth or whatever it is called cause apparently they dont spend much in apperence, but instead, choose to dump their cash on stupid extravagant carnival and fairs that stars celebrity guests doing something completely unrelated to their core business. Like who in Malaysia have never heared of TMnet and dosent know what TMnet does. At first i asked the guy at the booth "is the modem ethernet based?" The idiot replied "Huh? Yes, yes you can connect to the internet." (This conversation dosent end here but i'm too lazy to type it out). I finally gave up because i dont think that guy could tell the difference between an ethernet cable and his anus(I almost shoved an ethernet cable up his ass). After the registeration, comes the hard part : Waiting. They said that it would take about two weeks for installation. Maybe all the employees of TMnet use a different time system or happen to be located around some space-time anomaly that makes time pass slower for them. The wait was about a month after CONSTANT bugging.

Finally when the technician came, i thought the wose was over. But i was wrong. The tech is just some random guy hired by a contractor and knows almost nothing about computers. After some line "testing", he said all systems are set, but i still have to wait for about half an hour before my account was activated. WTH!!! 30 days and i still have to wait for half an hour!! OKOk i reminded myself, what do you expect from malaysian service right? After some time, i tried and got connected. "Finally" i thought, some broadband( i will refer to the term broadband loosely here). The first thing i did was pinging some sites that i often visit. Guess what? Most of you already know but for those who don't it sucked. BIG TIME. "OKOK maybe the high latency could be compensated by the bandwidth"i thought. But the bandwidth sucked too. Then i tried tracert. It seems TMnet is blocking ICMP packets. WTH!!!! NO TRACERT!!!!! low bandwidth high latency. What could get worse? A switch between the two would be nice.

After a few months, i notice that that the service is unstable too. Sometimes....no....often the transfer speed drops to 2-3kb(mostly around noon). Whats the difference from dial-up i ask? By dial-up i'm refering to overseas dial-up, not local ones cause the local ones sucked(seems like TMnet is trying hard to outdo itself by offering shittier connections). Even the optimal speed not near to advertised speed(about 280-290k as opposed to 384). I'm not going mention the times the service was out in order to keep my blood pressure in check. I've also heard how "good" their tech support is. If their business strategy is to piss off their customers as much as possible then congratulations, TMnet. You've succeeded. At least in my case. I'm seriously considering AtlasOne after my damn contract expires. Man....i hope the people at TMnet die of some highly contagious disease.

member for 19.9 years, driveby review (so far)
lodged 19.9 years ago


TCM
@203.106.x.x

TCM

Anon

reply

hi there,

I'm Malaysian too. yes Streamyx do suck at times but not always. I agree that their services suck too. As for me I have not much a problem with it now. I have nothing much to say but to say good luck to u.

Review by waryon See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
affordable broadband
insufficient technical assistant
Value for money, better than none
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Streamyx can be considered an affordable broadband service (RM66 per month) which offers unlimited access. It particular save lots of money for those previously rely on dial up which is time based. Although its' speed (384) is low compared to other major ISP particular in US, it is still sufficient for nornal surfing and mild downloading.

However, the technical assistant especially for those lack of IT knowledge should be improved to help them to setup their own connection. Call center should be more profession particular in troubleshooting.

Generally, streamyx is value for money while lots of many area can be improved particular after sales service.

member for 21 years, 474 visits, last login: 16.4 years ago
lodged 19.9 years ago


Review by wks1979um See Profile

  • Location: MY
  • Cost: $17 per month (12 month contract)
  • Install: about 90 days
Relatively cheap price for OK access speeds
Support
General monopoly so no choice here
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

USD$17.40 (RM66) for unlimited access at 384/128kbps up/download speeds is OK by me. For time-limited access they have another package that lasts 60 hrs per month for USD$11.50 with unused time that can be carried forward (just like any prepaid account).

Initial setup time was slow because I applied during the peak of its promotion which provided a free xDSL modem upon successful connection....plus the lack of open ports in the local telco exchange. Once this was settled, the installation and setup of the line was quick. It only took about 10 minutes for Telekom to "fix" the phone line plus install the modem and other software for it to work. So far I've haven't faced any major problems with the service (not counting several upgrades to the local exchange which severed my connection for abt a week).

My setup uses the given modem (Hyundai HASE220 running in bridge mode) connected to full duplex ethernet at 10Mbps running RAS-PPPoE in Windows 98SE and RP-PPPoE in Linux. Software firewalls are used in both OSes whilst I get a dynamic IP given by the ISP.

I know a lot of people have problems with the service especially with it being slow but that isn't my case. Using AnalogX's NetStat Live whilst downloading Borland's C++BuilderX at a hefty 327MB size, I get an average speed of 654kbps maxing out at a peak 12.35Mbps (yeah...I know this is probably burst peak rate) whilst upload speeds averaged around 348kbps maxing out at around 700kbps (This roughly gives me a download speed of about 45kBps). This allows about 5 users in WinMX to simultaneously download from me at about 5kbps each ('cos I've limited my upload speed).

With these speeds, I've managed to download all 3 Mandrake Linux 9.2 ISO images weighing in at around 1.2GB in about 5 hours++. I've also managed to do some remote computing with WindowsXP RDC running at full 1024×768 resolution at full colour to my computer in my university with only a slight lag of the mouse esp when moving fast!!

Since I was already getting service exceeding my contract I did not bother upgrading to the 512/384 package which costs USD$23.20 unless they can promise me speeds of 1MB perhaps?? I have to say that I might be getting "better-than-expected" service because I'm quite near to the local exchange....its just down the road about 300m away. The Telekom phone line is free rental (normal RM23 or USD$6) cause I managed to catch the promotion for the free line extension with any existing line. The line is limited to local calls only though which isn't a problem for me cause I still have the other line to call from, plus I don't have to hog it when I'm online.

Oh....one big problem is that when it rains, I always get disconnected but I guess I can't have everything huh? Another thing is that no microfilter is provided so using the phone line for calls is pretty noisy with noticable bleeps and rings.

member for 20 years, driveby review (so far)
lodged 20 years ago


Review by tanpanama See Profile

  • Location: malaysia
  • Cost: $66 per month
no
slow..too slow..same like DIAL-UP

Streamyx very SLOW..it same like dial-up
but it value for money.
TMnet must increase their service
INDAH KHABAR DARI RUPA

member for 20 years, driveby review (so far)
lodged 20 years ago

tanpanama
join:2004-03-31
malaysia

1 edit

tanpanama

Member

streamyx is very BAD

too slow...
tanpanama

tanpanama

Member

streamyx is very BAD

too slow..
maybe TMnet must tell their customer the truth






Review by icefrost2k2 See Profile

  • Location: 72100
  • Business customer Business customer
  • Cost Contract price not specified. (12 month contract)
  • Install: about 14 days
NONE
Bad Tech Support, Worst I'd seen. Non-English speaking operator on the English speaking help-line.
It's a monopoly business in Malaysia. They own the copper, and they are the ISP.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I'd ordered a ADSL 1.0Mbps download 384kbps upload package. All tests that I could find online, inclusive of the one provided by the ISP, shows my line runs on MAXIMUM 311kbps, with no other program running and no other internet connection running. Thousands of calls been made, 10 for this month and counting, and at least 3 emails sent to their customer support email box per day, all they did was sending over a team of so-call technicians who asked 'is your line still working?' and when I told them I'm not getting the speed I'm suppose to, they just went away without doing anything, claiming that it's not their part of the job to check on the speed. I'd been their customer for 18 months. I'll definately switch to another ISP if I have a chance. BUT it's a monopoly business here in Malaysia. You either take it or leave it. For other users who think that they are offering such bandwidth at a pertty low price, think again. IN-TECH (a local newspaper section) did some research and stated that we have the MOST EXPENSIVE broadband service in South East Asia. Oh, I'm only 1.5KM from the exchange. I'd checked with the Telco.

member for 20 years, 2 visits, last login: 19.9 years ago
lodged 20 years ago


senseless2k
@219.93.x.x

senseless2k

Anon

stupid streamyx

They have the most stupidest way of handling customers. Their ppl on customer support does not know anything about computers. I am using their 512kbps download and 128kbps upload. I upgraded from a 384kbps download and after applying for the upgrade the technician called me and told me that my line has been upgraded. but i did not experience any difference in the download speed at all i could only get up to 32KBps where ia m supposed to get at least 52KBps. 3 months later i found out that my modem was only connected to their service at 384kbps not 512kbps !! i called the customer service and told them but they insisted that i had 512kbps line (because my package says so). I scolded the person and told her that i wanted to talk to a technician nd i told him my problem and instantly i got an upgrade to 512kbps and my download speed increased. this is how bad the service of streamyx is ! for the 3 months of extra money i have been paying they told me that i have to write a letter to their accounts depertment ... so i taught just forget it !!

teh
Gekke Kraai
Premium Member
join:2003-03-21
Malaysia

teh

Premium Member

Re: stupid streamyx

Don't just forget it. We need to teach them a lesson. Write to their accounts dept when you have some free time.
Terrorkom
join:2004-03-18

Terrorkom

Member

Re: stupid streamyx

Where can I lodge a report / complaint ?

1-300-88-9515 and 1-300-88-1515 are 'singer', keep singing only ... no reply

streamyx@tm.net.my; custcare@tm.net.my; support@tm.net.my are 'Hantu' emails, no response too

By the way, if I choose to register online and install myself, how much should I pay? RM75 (after RM50 rebate for online registration) or RM25 (after RM50 rebate and self-installation)?
icefrost2k2
join:2004-03-17
72100

icefrost2k2

Member

customer service number?? HA!!

Just to add some comment to my previous post. My 1M line only tested out to be 300K with no internet activity, and it's done using TMnet's xspeedometer. THe 300K is an average of 50 tests done at 4am-5am. Filed numerous complaints, they suspected it might be my telco's line causing the slower connection. Telekom (Local Telco) sent over 2 technician, twice in the same week but they left without doing anything. Well, continued to file in complaints and they'd been promising me a tech guy will call me up the next day for 10 times this week but I have not received any call from anyone. sigh! Again, Malaysia Boleh...in making the tallest whatever, the biggest whatever and the whatever-est of whatever.

bo band
@218.111.x.x

bo band

Anon

Dato Seri --- na... tuk c ni!

that they always live under those kind of world,
Dato Seri: "our water price is the lowest within the region..." -> yeap, but the fact is the lousy (dirt and service) utilities also

Dato: "our fuel is the lowest..." -> indeed, yes but v r the oil produce country, guess wat!!!

Dato Seri: "our toll fee is the lowest within the region..." -> other highway smooth, v stuck

then now,
Dato: "our net pricing is the lowest, but no stable and lousy service tak apa la, biasa la..." -> yeah...

k
@218.111.x.x

k

Anon

please understand

well dear customer... it is easy to understand your frustrations beause you are not getting what you are due... i'm not siding Telekom Malaysia here but i just want you to know a few things....
in comunication there is something known as loss... in a transmission line there are bound to be losses... you may agree with me but still may ask how come so much?? well when telekom offered the 384kbps package.. it meant the maximum connectable speed is that... today most of our communication lines are in the form of fibre optics.. if your are is supported by this form of communication... i'm very sure you will be able to get a connection speed very cose to 384kbps(not accurately cause of the losses)... however, if your housing estate is still using the coaxial cable connection.. than i'm sorry but thre will be a very much higher rate of losses due to the material and the bending efect... for telekom malaysia to change all the existing coaxial cables to fibre optics it will not be viable economically... i hope you understand the problem...
as for the staff, not everyone is very literate with streamyx.... its a new technology and most of the staff have been in TM for ages. thus it will take time before they are flly comprehended in deaing with this new-b...

Vvian Kalyss
join:2003-10-14
Stage 5.0

Vvian Kalyss

Member

What's there to understand?

When they offer a new service, do you not expect them to be able to support it? If the old staff have to go training, then in the meantime hire some temps/contract guys who know about it. C'mon, Streamyx isn't using new technology by any stretch of the imagination. Well, perhaps new compared to their previous 56k offering (which I've had for like 5+ years prior).

Also, why do so many other ISP "get it right"? Is the quality of hardware that we are using that inferior? Take a poll of other ISPs using the same technology we are using, and see how they compare. Streamyx is at the bottom of the barrel, no doubt about it.

On another note, just look at all the posts complaining about customer service. Almost all reviews mention it. We can't be ALL wrong. They have had 2 YEARS NOW to train people / hire better staff. However, they still suck.

Draw your own conclusion.

So Fraus
@60.48.x.x

So Fraus to k

Anon

to k

Re: please understand (lucky you)

I've had this damn line for two months and I still can't really use this line. I will be online for about five minutes then it will dc. The techies come and ask me is it working? Hell, if it was, I wouldn't have called now would I? So they just stand there and say "ok, uh huh, I see...if you have a problem again please call us (pun intended?)" Sigh, seems to me they like visiting my house. Whats the slogan again? Malaysia boleh or something like that? So I got something to say to Telekom...WOULD YOU PLEASE FIX WHATEVER YOU ARE SUPPOSED TO FIX BEFORE THE NEXT BILL COMES!!!??? Oh yeah, the bill came on time.

wolf1437
@219.95.x.x

wolf1437

Anon

Monopoly

Look at the advertisement everywhere? In TV, magazines & etc....I don't think it's FREE. Customer database expanding everyday, business blooming everyweek, bonuses for non-productive service....every year. GREAT. Poor me as consumer, complaint will be set aside until another competitor sets-in. Who is allowing Telekom to monopoly the market? Who benefits from it? Look at the KLSE shares? When are they going to start evaluating their service and attitude toward their customer? When will we have freedom to choose our service provider? Maybe my great-grand children someday shall enjoy this freedom and priviledges... hmmm......AGREE?

Review by yeohws5 See Profile

  • Location: 08000
  • Cost: $17 per month (12 month contract)
  • Install: about 3 days
Cheap is the only point i can think of
unstable connection
the isp monopolized the whole market, what else can i say?
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I have been using 384/128 since 1 year ago. Until now i still dont want to upgrade to 512k package because it doesnt worth paying the ISP the xtra amount of money since they uncap alot of other users to 2-3 Mbps and some 11 Mbps but I get max 330 kbps only @_@ Is it a nice ISP? nope, my line was having a lousy connection which disconnect 3 times a day which is at peak hours. after bugging them for sometime thru phone call to hotline, my problem seems still there. And they blame on my pc for my disconnection. Grrrrr......... Then I decided to complain to Multimedia Council, Consumer Forum, email to a few government departments, then only I cc a email copy to tmnet. Guess what? Next morning KL tmnet center called me, asking for what sort of problem i have and asked for my technical number. I told them I already lodged so many reports to hotline and they say cannot find it. What a Idiot Stupid Organization (ISP). Never mind. Since then I have been receiving phone call from KL Tmnet center ask me this and that but still failed to solve my problem. Then 1 day I get fed up and call local telecom and start my "lecture" after I scolded the hotline operator and email ISP again. after a few days the streamyx technician and telekom technician did something to my phone cable and everything gets better since then. What a ISP that need me to call multimedia council and consumer forum to get my problem solved (consumer forum called me also to confirm that my problem solved, but the person on phone shocked when she heard that my problem only solved after 1 month of frustration).

1 thing for sure : TMNet sucks, but we have to live on with TMNet coz of stupid monopoly.

member for 21.1 years, 3 visits, last login: 20.1 years ago
lodged 20.1 years ago

53059959 (banned)
Temp banned from BBR more then anyone
join:2002-10-02
PwnZone

53059959 (banned)

Member

lol?

"What a Idiot Stupid Organization (ISP)"
That doesn't stand for isp.
yeohws5
join:2003-02-20
08000

yeohws5

Member

Re: lol?

lol

its people not organization lol


Review by Zola6 See Profile

  • Location: undisclosed location
  • Cost: $20 per month (12 month contract)
  • Install: about 30 days
Cheap
Lousy service, lousy technical support, lousy connection reliability
Not worth a try if running business
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I plan to host a website myself using my web server in near future, but now after i think twice, 3, 4, 5, 6....100 times, i think i better apply from a oversea web hosting company instead of using this lousy streamyx.

My mum's company is using streamyx corporate RM888 package, guess wat, she said to me a few weeks back that the connection in her office have had bad connections and experienced downtimes for the whole week. I assumed the problem was not from her office because her company has a IT department which has a few experince IT personnels.

I can't imagine when my business has a few downtimes in one week due to the lousy service of streamyx. I dun wanna c 1 day my business goes bankrupt because of the unreasonable lousy connections.

member for 20.4 years, 447 visits, last login: 17.9 years ago
lodged 20.1 years ago

aimans
join:2004-02-18
Malaysia

aimans

Member

Hosting is goooood :)

My company have been using SDSL for more then a year for hosting Website and mail server. So far it have only gone down once and the reason was their dsl router got burn (was back online in 4 hrs). Maybe it our luck coz my hosting office is very very close to their exchange less then 1km.

I have just sign up for home basic package 384/128 last monday and it was install the next day and it have been working since without any disconnection. My home is only 3km away for the exchange and maybe that is why it is good. (so far..)

will post later if my line turn out bad too.