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Review by jarmeal 
UPDATED: 1.7 years ago
member for 1.7 years, 0 visits, last login: 1.7 years ago
 Muse,Washington,PA
 $19 per month (12 month contract)
 about 7 days
 "still looking for best isp in malaysia"
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#@%&*&*(*)%^$#
can anyone help me to solve my turtle streamyx speed? (unstable)
it's so much crawling than so called fast
it's drove me days long crazy...
it just won my money for nothing blood sucker!
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 Review by waqzas
Posted: 3 years ago
member for 6.7 years, 377 visits, last login: a few hours ago
20000
$88 per month (12 month contract)
about 90 days
 "At least I can experience "broadband""
 "Too many sweet promises and service are not good at all."
"Would not be happier to switch ISP although I have to pay more!"
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When Malaysia first has this broadband launched I was very excited. Like all the others I registered and wait in the queue for my application to be processed. I paid for the installation fees but the technician did not came over as promised but few days later he call and convinced me to setup the connection myself because he was too busy. Fortunately everything goes on track but I felt cheated because I paid for the installation fees.
It was almost smooth ride and then after few months later I was not getting the speed as promised. Interruptions occurs almost everyday for almost 2 weeks and no rebates are given although I made a proper complain letter.
Until now the ISP keep on heavily advertising of their services although they could not keep on the demand. As a result bottlenecks occurred and surfing has been not smooth as it would be few years back and the service kept getting worst. The ISP upgrade the line speed without any extra charge but it was just for "decoration" as it serves no purpose at all because the service is still not improving. Currently they have been shaping the traffic but it does not seem to help too.
Final words are Streamyx should really improve their current service and work more on after sales service support.
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Review by onscreen0
Posted: 3 years ago
member for 3 years, 1 visits, last login: 3 years ago
Malaysia
$88 per month (12 month contract)
"First ADSL in Malaysia, cheap plans."
"Lousy tech support, constant disconnection, dummy customer support"
"Opt for other choices, avoid this if you can."
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Been 3 years now i am connected with Streamyx. Its promising when it first release but time comes, they hardly make notices and announcements about whats going on within the service or international links.
The customer support and help desk is all mostly dummy. 9/10 times i made complains, they were answering machine or auto-reply emails. Certain time, there is technicians pick up the calls but thier knowledge is too shallow and they dont even know what is TCP/IP.
Currently, i am subscribed to 1MBPS pacakge but without notice, they upgrade to 1.5MBPS in dslam and 2MBPS cap at account. WIth that, i was given an awful dsl signal at 7db on each connection.
As a home user, we were given dynamic IPs and most of the time, they mislead you to different and far away gateways which will give you connection reset nightmares. As stated above, all complains about these only gives you the please use direct connection and off your home alarm system replies.
My advise is, opt for other service if you can. Streamyx contains tons of blank promise and awful service. Its not worth the RM88.
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 Review by Centrilium
Posted: 3.2 years ago
member for 7 years, 889 visits, last login: 2.8 years ago
MY
Contract price not specified. (12 month contract)
about 4 days
"Uptime has improved over the years of establishment but nothing to shout about"
"Customer support, speed reliability, value for money have all gone downhill"
"Will switch to another isp if given an opportunity"
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My experience with Tmnet Streamyx have gone uphill and downhill over the past few years.Initially when I first took up the service, the frontdesk pesonnel weren't quite friendly at the registration office but tech which came by my house to install my line was very helpful indeed.He called me up a few times to make sure that my line was performing properly almost every month to solve the teething problems at my local exchange.
Unfortunately many of the staffs at my local exchange whom I know had all been transferred elsewhere and they are slowly being replaced with new ones whom I am not familiar with.Contact number at the exchange as well as cell phone numbers that I used to report to the the right people the last time have all been taken down to avoid direct contact with their staffs.Even worst yet instead of handling problems locally this useless isp have now forced everyone to report their connection faults to a lame national call centre which is being outsourced to some other company.Contacting these teledroids is the worst experience you've ever imagined.They will ask you to go through all sorts of stupid troubleshooting steps before they can make a report to their so called "upper level" department.Hell knows how many levels my problems need to be forwarded to before it reaches the right person that will see to my problem.So called "professionalism" has been taken to new heights but efficiency has plungged down to levels that are not even worth commenting.Line speed reports are assumed to fall on deaf ears now.
Commenting on my line performance, well when I first got my line up and running line contention was believed to be low that time since it was new.Didn't have any problems reaching near full speed but I was bugged by many problems such as modems incompatibility, slow upload and frequent downtimes.There were times when the line went down for days!Days past and reliability and uptime improved until one day my phone port at the exchange died on me.Called up for replacement and succesfuly got what I wanted.They finally transferred me to a new ADSL2 ready DSLAM but the ip range I got after that was the dreadfull 60.48/51 type which many cursed at but I thought it was ok then.Saw some improvements after that such as improved uptime, modems which did not work with the earlier connection turned out to work after all, consistent speeds which are close to the package I subscribed to.
Unfortunately this situation lasted for only a few months.Now it's nothing but nightmares.I'm paying for a 1mbps line today but I'm only getting something which is even less than a 384kbps line that cost less than 1/3 of what I'm still paying now.Reported countless of times, tech got back to me just to keep me quiet and close the case everytime.It's been going on for almost a year now.The only times which I get to see some speed bumps are during the wee hours of the morning like from 4am onwards till 9.Why should I pay for a service that only lets me reach near its promised speed for only a few hours in a day when most of the time I'll be dozing during these few hours.
In addition they've also launched a few value added services which looks interesting over the years such as video on demand and voip BBphone services.I'm holding back myself from subscribing to this additional services because my confidence in them is growing slimmer by the day.You can't just expect people to trust your extra services when you you can't even deliver your basic line right?
I've given up totally on this service but I've no choice but to continue to use it since there's still no alternative fixed BB service in my area.
My experience is almost all bad for this service.
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Review by hokl1010
Posted: 3.6 years ago
member for 3.6 years, 0 visits, last login: 3.6 years ago
43300
$88 per month
about 3 days
"Registration counter is accessible everywhere.."
"Alot!"
"not as good as it says..need lots of effort to improve its service."
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- latency of connection (client to ATM) is high..
- bad customer service..put on hold for aprox 10 mins before attending for our calls.
- congested traffic...which is very SLOW...esp on weekend.
- connection speed fluctuate like no-body business.
- not much option for its subscription package.. only 1M/512k... other country are offering much better package for its customer.
- traffic shaping is a BIG "No No"
- should increase its international link bandwidth by making good use out of our money instead of buying big n nice car (4x4 pickup/SUV) for their own staff and advertise their service.
- Session hang?? (always) should implement somesort of detecting mechanism.
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Review by (hidden by request)
Posted: 4 years ago
(review was emailed from domain gmail.com)
New York,New York,NY
$88 per month (12 month contract)
"Ease of starting contract"
"Download speeds worse than dial-up!"
"TM/Streamyx need to buy some access to the Internet"
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Just made the transition from UK to Malaysia, and from BTbroadband to
Streamyx. My BTbroadband was so reliable as to make it elemental.
Always there. always fast.
I've got to hand it to TM, it was easy to sign up and hand over the
money. There were even 2 people on the helpdesk who could answer
questions about using an ADSL router instead of the free modem. There
were 2 who couldn't / wouldn't though, which is closer to the BT
helpdesk: "Not standard? Not supported, bye!".
I was immensely relieved when it all JustWorked(TM). But what's this?
Downloads at 0.7kilobytes per second? When did the Internet ever work
like that? I can download sourceforge stuff from Taiwan at fairly
decent speeds (50-60kilobytes per second on 1meg connection), but
Taiwan doesn't have everything I want. If Internet is to work in
Malaysia, TM needs to buy some connections, not just sell them. Or how
about a decent mirror service?
I'm off to the local TM office on Monday to see if I can have my money
back. I'm going to use it to employ 'content mules' to download data
in the UK and swallow pen-drives full of data before travelling back
to Malaysia. It will be quicker that way. How many pen-drives can you
get in a condom, anyway?
Thanks for the useful service, dslreports, and to all the posters who
take the time to.
Sean
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Review by tankteam
Posted: 5.1 years ago
member for 5.1 years, 4 visits, last login: 5 years ago
Schenectady,Schenectady,NY
$23 per month (12 month contract)
about 30 days
"None - Monopoly - The only provider in most area of Malaysia"
"Line very unstable - Technical support dun answer call for 15 minutes. You can try and see."
"Forced to use their service coz 56K modem even worse than you can think of. How about disconnected every 5 minutes in some area?"
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I have applied 3 stramyx account for my home / business. Days from order to success can be as long as 1 year. They said no port available.
Monopoly - The only provider in most area of Malaysia.
Line very unstable - Technical support dun answer call for 15 minutes. You can try and see. You leave a voice mail and no one will call you back. Sometimes will push responsibility by asking you to call other number and give unreasonable excuses like dun have your record in their server. I apply from that local branch but still tell me no record in their server even I have been using their service for 1 year. This happen a few times.
Forced to use their service coz 56K modem even worse than you can think of. How about disconnected every 5 minutes in some area? Used to be a very good 56k line 10 years ago where I can get 8k/s. Now? 2 or 3k average + disconnection.
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Review by sionghua3
Posted: 5.2 years ago
member for 5.2 years, 1 visits, last login: 5 years ago
93350
$17 per month (12 month contract)
about 30 days
"only service available"
"slow, unreliable"
"only option in Malaysia, no choice"
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offers unreliable connection, most of the time connection speed very slow, sometimes can be about 50kbps instead of 384kbps promised, this situation can continue for weeks....filed several reports but no technician did any follow-up as promised. I expect it to be easily beaten down by any future competitor.
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Review by ryzaldawood
Posted: 5.3 years ago
member for 5.3 years, 8 visits, last login: 5.3 years ago
68100
Contract price not specified.
about 2 days
"still thinking about it...hmmm"
"customer service"
"try to figure yourself rather than waiting"
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cracked my head to figure out the problem...but worth it.
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Review by angry mob5
Posted: 5.6 years ago
member for 5.6 years, 0 visits, last login: 5.6 years ago
Schenectady,Schenectady,NY
Contract price not specified. (12 month contract)
about 30 days
"great service (extreme sarcasm)"
"Everything from TMnet is bad news. Avoid it if possible. If unable , suicide is an option too."
"Malaysia Boleh.......not"
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At first when the price cuts was first announced, i got really excited and decided to give them the benifit of the doubt despite the fact that Streamyx got very bad press. So i nagged my father and he finally gave in and signed up for the 384/128 package. Big mistake. At that time, TMnet were offering free modem in my area and i inquired about the modem at the counter/booth or whatever it is called cause apparently they dont spend much in apperence, but instead, choose to dump their cash on stupid extravagant carnival and fairs that stars celebrity guests doing something completely unrelated to their core business. Like who in Malaysia have never heared of TMnet and dosent know what TMnet does. At first i asked the guy at the booth "is the modem ethernet based?" The idiot replied "Huh? Yes, yes you can connect to the internet." (This conversation dosent end here but i'm too lazy to type it out). I finally gave up because i dont think that guy could tell the difference between an ethernet cable and his anus(I almost shoved an ethernet cable up his ass). After the registeration, comes the hard part : Waiting. They said that it would take about two weeks for installation. Maybe all the employees of TMnet use a different time system or happen to be located around some space-time anomaly that makes time pass slower for them. The wait was about a month after CONSTANT bugging.
Finally when the technician came, i thought the wose was over. But i was wrong. The tech is just some random guy hired by a contractor and knows almost nothing about computers. After some line "testing", he said all systems are set, but i still have to wait for about half an hour before my account was activated. WTH!!! 30 days and i still have to wait for half an hour!! OKOk i reminded myself, what do you expect from malaysian service right? After some time, i tried and got connected. "Finally" i thought, some broadband( i will refer to the term broadband loosely here). The first thing i did was pinging some sites that i often visit. Guess what? Most of you already know but for those who don't it sucked. BIG TIME. "OKOK maybe the high latency could be compensated by the bandwidth"i thought. But the bandwidth sucked too. Then i tried tracert. It seems TMnet is blocking ICMP packets. WTH!!!! NO TRACERT!!!!! low bandwidth high latency. What could get worse? A switch between the two would be nice.
After a few months, i notice that that the service is unstable too. Sometimes....no....often the transfer speed drops to 2-3kb(mostly around noon). Whats the difference from dial-up i ask? By dial-up i'm refering to overseas dial-up, not local ones cause the local ones sucked(seems like TMnet is trying hard to outdo itself by offering shittier connections). Even the optimal speed not near to advertised speed(about 280-290k as opposed to 384). I'm not going mention the times the service was out in order to keep my blood pressure in check. I've also heard how "good" their tech support is. If their business strategy is to piss off their customers as much as possible then congratulations, TMnet. You've succeeded. At least in my case. I'm seriously considering AtlasOne after my damn contract expires. Man....i hope the people at TMnet die of some highly contagious disease.
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Streamyx
