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Review by realmike4him  - Location: Pompano Beach,Broward,FL
- Cost Contract price not specified. (5 month contract)
Bad "The Worst Customer Service."
Overall "Epic Fail (almost 5 months to achieve total failure-read on)"
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I sent this email to vonage after months of trying to simply transfer 3 phone lines,after dealing with over a dozen different techs(who only seemed to know 1 thing-Pass the ball !!!) Fed up, I sent this email which got a response from the Executive Response Team , apparently only nasty responses get attention ! Here's the email I sent -" you (VONAGE) really totally suck, I mean how many months to try to do a number transfer, and fail (EPIC) over & over, and different people every time supposedly trying to help, I'm surprised you haven't run out of people who don't mind at all to leave every thing to your high tech system that should be re named GLITCH !!! Not a single person willing to go against the system & simply take the ball & run with it, something they used to do in a bye-gone era called customer service, something apparently your company doesn't know the meaning of."
The executives also passed me down the line, bottom line- almost 5 months over 80 emails ,over 12 different reps,they couldn't set up & transfer 3 lines. I would not recommend anyone use this company because if you have a problem you're on your own. Yes there is a reason why they are so cheap!
Fair warning: reviewer joined this week
updated 4 days ago
Comments:
| Review by jopfef - Location: Saint Louis,Saint Louis,MO
- Cost: $29 per month (3 month contract)
- Install: about 2 days
Good "Follow the directions to install, sound excellent, website good."
Bad "Sales rep lied; special price only good for 3 months."
Overall "Very pleased with Vonage, except for the uptick in price. I will probably use it again in the future, now that I have the box."
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9-20-2013: I was at Walmart a few months ago, and a Vonage sales rep was there too; he told me that the Vonage service was $9.99 a month "forever". After talking with him, I decided to give Vonage another shot. Besides the new Vonage box, I also received, free of charge, a set of Motorola (Model L603M) cordless phones with 3 handsets, running DECT 6.0. That alone was worth it, since my very old cordless phones run at the same frequency as my wireless. It was a paininnabutt to get the service working; you actually have to follow the directions for setup, to get it working. DUH!!! Once it was up and running, service was excellent; the call quality, particularly after using a MagicJack a few years ago (what a piece of junk...), was beyond compare. Then I went online to set up everything, and hit the roof when I discovered that the $9.99 was a 3-month special, and the price would go up to $29.99/month after the special was over; that sales rep lied to me! Needless to say, I was really PO'd about this. When I was getting close to the end of the 3-month special, I called Vonage and cancelled the service. I had already looked into BasicTalk from Walmart, and had ordered it and set it up. It works every bit as well as the Vonage service did, and I got a REALLY big surprise when I went out to the website to set up voicemail, etc. Walmart's BasicTalk website is identical to the Vonage website, except for the difference in names. So, I still have the same quality of service as I did with Vonage, except for a little bit smaller box that I have mounted on the wall (to keep it away from my dogs). When I cancelled the Vonage service, I asked about returning the Vonage box; I was told to keep it! It also acts as a router, so I have an emergency spare if needed. If BasicTalk takes a header for some reason, I can switch back to Vonage; their service when you already have a box, is just $9.99/month with no contract. In the meantime, I have the little BasicTalk box here, it's up and running, and I still have the same excellent call quality that I had with Vonage. I suspect that Walmart is running their service on top of Vonage, and that's not a problem for me!
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9-23-2007: No change in status, no phone service here. I have an AT&T cell phone, and that's my only phone service. As a Charter employee, I opted out of their phone service to save on money; just use the cell phone now.
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9-12-2007: My little Vonage box is living a happy life in New York now. My living circumstances changed, and rather than cancel my Vonage account, I transferred it to a friend of mine in New York. I had been hassling her for a couple of years to get Vonage, and this gave me the perfect excuse to dump it in her lap! *evil grin* She is no longer shelling out $200+ a month for phone bills, I'm no longer bitching at her to get Vonage because I'm tired of hearing her gripe about her huge phone bills, and my Vonage box got to hop on a plane and take a trip to a new home, where it is happily helping to rescue Greyhounds now -- LOL!!!
Seriously, there is a Vonage setup here (new digs), but it doesn't belong to me. I miss having my Vonage, but will sign up for it again when things settle down in my life. One of the things that I did do was to grab a couple of Vonage modems for almost nothing, when CompUSA was having their "going out of business" sales here. So I'm ready with the hardware when my situation changes again, and will look forward to having Vonage back in my life again!
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I've had Vonage for a year now, and have been very pleased with it. Having a high level of broadband is a must for good sound quality! (A friend is on a "bronze package" with Charter, has Vonage, and his sound quality is less than desirable; he has to log his systems offline to use his Vonage.)
I did find the Vonage installation instructions a little strange; they could have been better written. Being a geek, it was easier to just figure out what went where, and set it up with minimal help from the directions. Once the Vonage line came up, it was good to go! My only downtime has been when Charter was down during a huge power outage earlier this year.
FCC needs to get the 911 situation finalized and worked out permanently. It's been delayed for the last several months, and it's ridiculous to have this dragged out this long.
Overall, I'm a very happy Vonage user! I have no problems with continuing to recommend Vonage to friends.
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member for 12.5 years, 5328 visits, last login: a few hours ago
updated 14 days ago
Comments:
 | | advertising Your Charles Manson look a like in commercial's has made it hard if not impossible to choose your services | |
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| Review by Chris 313 - Location: Houma,Terrebonne,LA
- Cost: $36 per month
- Install: about 3 days
Good "Ridiculously quick/easy set up, Cheaper then Cable VOIP, 7 Digit Dialing and more!"
Bad "Had a slight issue with payment during set up, hinky ports on the VDV23-VD ATA"
Overall "If you're looking to ditch expensive cable voice, give Vonage a try."
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06/04/13
Well, here I am trying my hand at the VOIP ring again. Back in 2004, I got tired of AT&T after some major install woes and expense. The fact that we had just paid for install of jacks and all aside, my family started looking for an alternative for every day phone use.
Considering my new cable connection, I looked into Vonage, they didn't have the area code I wanted at the time. So that way out, otherwise I'd have Vonage now for almost a decade instead of just getting started. I found my actual VOIP service in AT&T CallVantage, the very company I was itching to leave: »/comment/46873
After a false start and some bad equipment, I got started and was with them from mid 2004 to June 2008 when I switched to Comcast Digital Voice service: »/comment/69517
I've had that service from 2008 to now, but recently the rising price and temporary deals have got me down. So I went looking at Vonage again after almost a decade. They seem to have everything I want.
I got my questions answered and went for it. Signed up without much problem until I got to the payment side of things. It wouldn't take my card. After a bit, I got to the final page and payment issues persisted, they told me to call them and give them a ref number. I did. Talked to a CSR named Mary after a moment on hold. She spoke english and I could understand her. She had a bit of an accent, though. Eh, I got everything she said . She took my card again and it went through after a few minutes and things got set up. My service is active with a temporary number, but since I don't have the box yet, I can't use the service.
She told me that I'll be receiving the hardware either this Friday or next monday. That's fast service if I do say so, especially with no activation, no shipping and free equipment.
It was also mentioned when I signed up that I'll be getting a 30 dollar Best Buy giftcard. I'll be using that to buy my new modem and cut the price down from 100 down to about 50 with the price matching and all. So yay!
When I get the Vonage box in, I'll also check the status of my number port as I requested to have my number transferred from Comcast to Vonage when I signed up.
If it doesn't work out though, I'll see about getting a number from Vonage themselves. I also looked into it when I was mock signing up, just in case. I found one pretty easy to memorize and it sticks in the head, so we'll see. I'm hoping I get my current number and everything goes ok.
More to come later, after I get service actually installed.
Update: 6/7/13
Well, on 6/6 I was told that my number transfer would happen on the 7th, the same day as I would get my Vonage Box in. It worked flawlessly. Number works perfectly too. Set up was mostly a snap. Had to reset my equipment to get everything to play nice, but after that, everything's cooking. Got 7 Digit dialing, so that's a plus. VOIP services have gone a long way since my 4 year encounter with AT&T CallVantage from 2004-2008.
The only 3 things that I've noticed that mar a perfect review across the board is the ATA box they sent for the service. They use a VDV23-VD unit according to the paperwork and the one I got seems to have a bad router port. The Cat 5 cable just slides right in, not even bothering to lock in like the modem port right next to it, so anyone can just come up and yank the cable right out with very little effort. Still, I can work around this and won't be bothered by this too much. If I am, I'll call up Vonage and have them send me a new box and see if that's it or if they're all like that?
And the second thing, the way it's currently hooked up to work is limiting my system to 100 Full Duplex vs 1000 without the Vonage box in the mix. Gonna get some answers to see what I can do to fix this. For an 80 dollar device, I think I expected more, but I'm not too bothered by this either. For every problem there is a solution.
The third thing is potentially dropped calls to some numbers. I called my girl, who was expecting the call beforehand and I tried 2 times and each time it rang, ending with a message about a VM inbox that hadn't been set up yet. When she finally picked up, she talked for 2 seconds and the call dropped. I think this was on her end since she said her signal was bouncing in and out. So we'll try again later and see. Every other call I made went through flawlessly and it may be just me, but I could swear everything's louder and clearer then it was with Comcast voice service.
Overall, I'm very satisfied with the service and look forward to putting Vonage through it's paces and saving 30 bucks a month at least on my bill.
More to come as I test this out and fix the issues I mentioned.
Update: 6/8/13
Well, I've got feelers out about the 30 dollar Best Buy and the hinky Vonage Box. I did manage to solve the hook up problem I was having. I was doing this: »www.youtube.com/watch?feature=pl···7rxkKpt0
when I should've been doing this: »www.youtube.com/watch?feature=pl···C09IwmMs
Seems I also didn't give everything enough time to shake hands. (Another product of my being tired at the time.)
Vonage has really made setting up their service dirt simple and much improved from my last VOIP experience.
Had a power outage in the afternoon today that killed everything, my UPS gave me enough time to shut everything off before power completely ran out, but I noticed I lost connection to my EMTA that my former Comcast Digital Voice service used to provide me their phone service. The battery didn't keep the connection up this time. It won't matter much longer as I'll be buying my own modem and using my existing UPS as my batteries for things like the Vonage Box, modem and router.
When the connection came back on, I noticed that the telephone related lights, including the battery one were off. Guess they really do only supply power from the battery to power only the phone service. Regardless, Vonage seems to have kept their word that after porting my number from Comcast Digital Voice to Vonage, they would have my Comcast voice service disconnected for me. I'm glad to see them keeping their word.
I love the service so far.
Update: 6/9/13
With the help of a fellow Vonage user and DSLR member, Netfixer I've solved my issue with the jacks on the back of the VDV23-VD that Vonage sent me to use with their service
"About the Ethernet cable not seating:
I seem to recall that with the VDV23 boxes (I no longer use that particular ATA for other reasons) the Ethernet ports require that you push hard (and also jostle the connector a bit) to override a threshold. Once that is done, the cable is very firmly seated (in fact removing it also requires a bit of jostling because it is very tight)."
That was exactly the issue and now I've solved it, I won't be unplugging that thing for anything. It's sad, since it should be just put it in, it clicks, done. And it's not.
Now all that I believe remains is to find out where is my 30 dollar Best Buy gift card? Once I find this out, I'll really be a happy camper...
Update: 8/7/13
Got my 30 dollar Best Buy gift card in the mail from Vonage today. Gonna use it to buy my own modem for my Comcast service. So far, I now have absolutely no complaints about the Vonage service. They did everything they've said they would.
Update: 9/5/13
Well, today, I noticed my 3 month Vonage intro at 17.44 a month has expired and I'm now paying full price at 35.01. Still, it's cheaper then Comcast's solution at 60 or more a month and with the gift card bought modem, I'm saving a total of 31.99 a month over my previous set up. I think I'll look into trying to get that 9.99 a month for life plan I've seen around. But if I don't, 35 bucks is not bad over what I had before.
member for 9.2 years, 5409 visits, last login: a few hours ago
updated 28 days ago
Comments:
| Review by NetFixer - Location: Murfreesboro,Rutherford,TN
- Cost: $27 per month (12 month contract)
- Install: about 1 days
Good "The service works well, and it is not AT&T."
Bad "Actually, at this time, I can't think of any bad points."
Overall "The service works well, and it is not AT&T."
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I have edited this review thread to remove ancient entries that are currently irrelevant. I will now only maintain relatively current information in this thread.
Ancient history summary:
I have been an on and off Vonage customer since 2004. I migrated to AT&T CallVantage for a while, but returned to Vonage when AT&T shutdown their CallVantage service.
Update: 01/01/2012:
Nothing much new to report, but the DSLR update bot is bugging me for a new review:
I currently only have my business line with Vonage (which now gets very light usage because I am retired), and it is on their $9.95 (plus bogus fees) plan. Most of the calls on that line are incoming, and the $9.95 plan still has unlimited inbound calls, so all is good.
I did recently drop my Vonage fax line because of problems that developed after changing my ISP from AT&T to Comcast (I previously reported this on my Comcast review). A recent Comcast SMC router firmware upgrade seems to have fixed that problem, but I don't trust it enough yet to cancel my RingCentral fax service and replace it with a Vonage fax line (which would be more expensive anyway with Vonage's added bogus fees).
Update: 08/11/2012:
The DSLR update bot is bugging me for a new review, so here it is:
Not really much new to report. The service still works well, and I still use it. I did have to recently replace my ancient Motorola VT2442 with my even more ancient Cisco/Linksys RTP300 because the VT2442 had started to intermittently lock up. I really hated to do that because the VT2442 had remote reboot capability and functioned quite well as a backup DNS forwarder; the RTP300 does not have remote reboot and it is a miserable DNS forwarder (timeouts are more common than successful DNS query responses).
I am toying with the idea of perhaps activating a dedicated Vonage fax line again; but I will probably wait until after Comcast releases their IPv6 firmware for my SMCD3G-CCR gateway so that I can verify that Vonage faxing will still work with that new firmware.
Update: 09/06/2012:
Well, once again I am no longer a Vonage customer. I ported my last Vonage line to AT&T yesterday, and today (after I gently reminded Vonage with an email because the line still showed as active and I could still make outgoing calls), Vonage deactivated the line and closed my account. I wasn't having any problems, but it seemed to be more efficient to just have that line as another phone number in my AT&T family plan. I can still use it as a desk phone via a bluetooth link to my GE DECT phone system, and I can also use it as a bluetooth tethered backup Internet connection when needed.
Update: 10/15/2012:
My ping-pong relationship with Vonage is alive and well.
After experiencing frequent compatibility problems between my dual band zBoost repeater and the AT&T Samsung Solstice II phone to which I had ported my old business number, I ported that number back to Vonage (their $9.99 per month "Basic Talk" plan). The only "problem", I had with porting it back to Vonage was that the expedited number port only took two business days (instead of the 1-2 weeks that I was expecting), and the number port process completed before I received the new VDV23 adapter that Vonage insisted on shipping. Fortunately I still had my old Linksys RTP300, and I re-activated it so that I could use the line. If these two business day ports are now the normal time frame, Vonage needs to start shipping their adapters using an overnight method instead of their current default of 2-7 business days.
Update: 12/18/2012:
Today I cancelled my RingCentral fax service and setup a fax line with Vonage (again). The combination of swapping my old Comcast SMCD3G gateway for a Motorola SB6121 cable modem, and installing a ZyXEL switch with advanced priority based QoS has made faxing with Vonage doable again.* The only downside so far is that I initially had to use the VDV23 ATA in order to setup the fax line (I don't like the VDV23 for multiple reasons), but I may try using my old reliable RTP300 again in a few days now that the fax service is operational (I think that the Vonage server was just having a provisioning problem that coincidentally was resolved by the time I moved both of the lines to the VDV23). I will however probably keep using the »[Equipment] !#$%&! VDV23 for long enough to see if it still has the problem of dropping the connection every time the WAN DHCP lease renews, or if the new firmware that it seemed to download has fixed that problem.
The triggers for dumping RingCentral and activating a Vonage fax line were:
1. My RingCentral bill was getting ready to increase to make it the same price as the Vonage fax line (previously it was $5 per month cheaper).
2. RingCentral had started using PDF files for received faxes, and their conversion process produced horrible results (low resolution, smudging, drop out, etc).
3. The Vonage faxes are (at least currently) sharp and detailed (the way that the RingCentral faxes used to be when they used the native TIFF file format).
* Details on how my Comcast connection is configured to allow successful faxing using Vonage can be seen at: »Update on solution for using Vonage for VoIP faxing
DSLR nag bot update 08/23/2013:
The DSLR nag bot is bugging me for a review update, so here it is:
I currently have two Vonage $9.95 Basic Talk accounts running on a Comcast connection (one for voice, and the other for dual mode voice/fax). I use D-Link VTA-VR ATAs for the service because the VDV-23 boxes that Vonage currently ships are only good for landfill (if the EPA is reading this review, I am only kidding about the landfill...they are safely stored in their original shipping boxes on a shelf in a closet). Anyone who is interested in seeing how I have everything connected can view my current network diagram at: »www.dcs-net.net/image/DCS-networ···gram.gif
member for 9.2 years, 5243 visits, last login: a few hours ago
updated 43 days ago
Comments:
| | Disconnect service impossible I've been with them for 5 years or so, but VOIPO is 1/4 the price for the same service. So I flipped to VOIPO and ported my number from Vonage to VOIPO with a week remaining in my 1 year deal with Vonage, with the accompanying emails and calls to Vonage directing them to discontinue billing. But they won't stop with the emails telling me my account is past due and this morning, they've threatened me with collection action even though I haven't had a contract or placed a call with them in over a month and a half. They're doing the same reprehensible crap they used to complain other carriers did to THEM when they started. It's revenge on a customer that leaves the store. Creepy. The hoops they make you jump through to stop the billing on their website also leads to dead web pages at the account portal. Their harassment is deliberate and infuriating. The endgame with these people should give anyone sufficient pause not to sign up in the first place. They ruined a 5 year relationship over the same thing that brought me to them in the first place, a cheaper rate than my last carrier. Now, it's war. BBB, FCC, FTC, here I come. | |
| | | | Re: Disconnect service impossible dumped them five yrs ago for voip.ms and have not looked back | |
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| Review by sparky007 - Location: Avondale,Maricopa,AZ
- Cost: $10 per month
- Install: about 5 days
Good "It works"
Bad "No phone support. Just online support"
Overall "If you want basic phone for a damn good price.. This is the plan you need."
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It's basic talk. It's a white box version of vonage you can purchase at Walmart or online. It uses vonage's servers.
www.basictalk.com
Basic phone with unlimited long distance with call waiting and caller id. Voice Mail options.
So far so good. It handles a fax machine without any issues.
member for 2.1 years, 38 visits, last login: 22 days ago
updated 68 days ago
Comments:
| Review by Furrever Fur - Location: Grand Rapids,Kent,MI
- Cost: $65 per month
- Install: about 1 days
Good "Tremendous value, good call quality, trained phone personnel and fanatastic features!"
Bad "No selective call screening"
Overall "Would recommend Vonage service in a heartbeat !"
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We've been more than happy with Vonage service for close to 4 years now. The price listed here ($65) is for TWO lines and a virtual number (and the fees/taxes). VonageWorld ($25.99/mo) with no contact is fantastic.
One of the BEST features is the network availability number, so that if one's internet is down, the VOIP will ring to whatever phone (landline, cell) you enter. Also: no telemarketing, no "sharing" of information as some ISP and other VOIP providers do.
Tech support is great, but ...! Like so many other companies, Vonage is outsourcing and the heavy accents (sorry) can be really hard to understand. However, the agents ARE qualified and don't read from a script. Tech support via email gives actual, helpful responses specific to an inquiry -- non of the "canned" stuff. When we had to get a replacement adapter box, the process was easy. Best of all - no pesky monthly "rental" fees !!
Vonage has only raised their fees once; the other nickle/dime increases are from government mandated fees/taxes which is for any phone line. We tried VOIP from an ISP .. never again. Rates too high, not enough features, etc etc.
Vonage - our our opinion - is the best ever. Now if they'd only add selective call screening ...
member for 1.6 years, 60 visits, last login: a few hours ago
updated 69 days ago
Comments:
| Review by Mannus - Location: Fort Wayne,Allen,IN
- Cost: $11 per month
Good "Good call quality when I actually use it."
Bad "Sub-par support if you nee it."
Overall "Cheap and just right for my needs."
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Feb 2006 Just signed up a week ago. Although my number port is not complete, I am able to make outgoing calls. Call quality is extremely good. Billing would not let me exchange adapters after I realized the one I ordered (Vtech 8100-2) was not what I needed after all. Had to go buy my own VT1005 and activate that on my account.
Aug '06: After a few months of service, I decided that I just wasn't going to use my phone that much as I primarily use my cell phone. Also, my bill went up to almost 18.00 when they added new fees. I switched to the 100 minute plan for 9.99 (11.9X after fees). I average 30 outgoing minutes at the most a month. Would be nice if I could speak to someone other than an Indian phone rep. Service has been
good up to date although I am considering porting my number out to T-Mobile
prepaid.
Dec 2007 - So far so good. I basically use my vonage line for junk calls and as my give out number to people I don't want to talk to. It is also hooked up to my DISH DVR.
Sept 2008 - Still working as it should. As I primarily rely on my cell phone to make calls, my vonage line is used only by my DVR. I called CS and had my account switched to the 4.99/month residential hold account plan. Free incoming minutes and 3.9 cents/minute outgoing. As little as I use it, my bill should be about 8.00/month after fees.
June. 2009 - The 4.99 residential hold plan cost me approximately 9.20/ month after fees are added..
May 2010 - Vonage seems to be pinching every penny out of me they can.
I am on the 4.99 residential hold plan and my bill after taxes and fess is almost 11.00/month. I will be canceling soon and porting my number out to trac-fone or some other pre-paid service.
July 2013 Finally cancelled my service. Paying more in fees than the actual service cost was just very sound. My monthly bill was ~12.00 after taxes and fees. Surprisingly, cancelling was painless and immediate. The whole process took less than 10 minutes. Switched to the Obihai 100 and use my GV number for incoming/outgoing calls now.. I should make back my money spent on the voip adapter in 3 months.
member for 7.9 years, 3597 visits, last login: a few hours ago
updated 87 days ago
Comments:
| Review by Scilicet - Location: Aurora,Arapahoe,CO
- Cost: $35 per month
Good "Good to stay away from. Look elsewhere."
Bad "Terrible tech support"
Overall "Doesn't 'Sound Good.' There are better services available."
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No longer a customer due to unresolved technical problems. Supported features have not kept up with the industry standards nor customer demand. Has become excessively expensive. I cannot recommend Vonage. If Vonage was as good as they claim to be, they wouldn't have to advertise on TV during almost every commercial slot; their service would sell by word of mouth. The supplied Digital Adapter (ATA) is so cheap that they don't want it back when you cancel. "Sounds good?" Not for me. Now using »www.itpvoip.com/ without problems and an increase in features. Vonage has become the GEICO of telephone service.
member for 8.4 years, 1425 visits, last login: a few hours ago
updated 89 days ago
Comments:
| Review by massis - Location: West Hills,Los Angeles,CA
- Cost: $38 per month
Good "Cheaper than regular landlines."
Bad "Mediocre service, and worst customer service."
Overall "There are many other providers that charge less for the same service."
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Be careful with Vonage, they will any trick to prevent you from switching your service. I've been trying to port my phone number from Vonage to Ooma for over 2 months now. Vonage keeps rejecting the port request with for erroneous reasons. Meanwhile, I am forced to pay Vonage to keep my service active as they keep rejecting the port request.
I've called them several times to resolve the number porting rejections. Each time I get a totally different explanation. The last time I called, they told me that Ooma must be rejecting my port request. They also told me that they have no record me my previous service calls, and they have no means of tracking any port request rejections.
I have repeatedly asked service reps to have a manager call me. I haven't received a single callback yet.
member for 114 days, 1 visits, last login: 85 days ago
lodged 114 days ago
Comments:
| | Cancellation - Crazy Generous - You Wish - Stay Away! Having been a Vonage customer for almost 8 straight years, I decided to cancel the service. Primarily because there are other VoIP services out there equally good, if not better, such as MagicJack. And whose customer service does not suck brilliantly, like Vonage's.
Vonage has a tag line - Crazy Generous. Their customer service is crazy for sure. And generous they are not, by any standards.
There is no option online to cancel your account. You are billed in advance. And you have to work with "customer no service", who tries to trick you into signing up for something you dont want.
My billing cycle ended y'day. And when I called in today to cancel, they had already billed me for the following month and were unwilling to refund anything whatsover. I was a loyal customer for 8 straight years, and I hardly used their service at all. The customer service representative had no communication skills whatsoever... talking to someone else while I was on the line every other minute.
It was downright pathetic that they were unable to cancel my billing the very first day of the billing cycle. And then to top it all their tag line "crazy generous" adds to the pun.
Recommendation: Stay away and go with MagicJack! | |
| | | | | | Re: Cancellation - Crazy Generous - You Wish - Stay Away! That is exactly what happened to me!!
STAY AWAY!!! I tried to cancel and they talked me into another service that I didn't want. They quoted me $9.99 per month however, with taxes and surcharges, the monthly charge was actually $16.95. When I called back to cancel again I asked for a credit for the couple of months I had paid with no usage and they denied the request.
Their customer service is the worst. They don't want to help out the customer at all. They're only interested in getting your money. Customer "No" Service is right!!! | |
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| Review by Milkman - Location: Brooksville,Hernando,FL
- Cost: $54 per month
Good "Incredibly, unbelievable, reliable"
Bad "Fax very unreliable"
Overall "EXCELLENT voice service"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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I have had my line installed for approximately 10 years now I think. There has been no downtime that I can think of ever. The call quality is as good as a standard land line. VERY VERY reliable. When I called tech support for my fax issue, their India based tech support was less than useless. Very scripted with no escalation path.
BTW - The price that I listed is for TWO lines.
member for 2.5 years, 187 visits, last login: a few hours ago
lodged 134 days ago
Comments:
| | Bad connection would not give promised refund when cancelled I have been a customer for 5 yrs. Connection would drop from time to time. My internet connection was ok. I work from home online and keep on dropping customers was extremely annoying. I had to use my cell phone which was very expensive.
Now that I am moving, when I called they tired to lure me into keeping the account by charging $9.95/mos when I paid $30/mo for 5 yrs. The teller told me, you'll get a prorated refund if you cancel b4 the term is over. Now that I figured I don't need vonage at my new place (it actually cost me less by bundling with a local company), they tell me I don't get a refund!
Over the yrs, I referred them to a lot of friends. I'm going to all call them back to let them know about this situation. Counting all the dropping issue I had, they shoulda offered to refund my last month. NOW, that woulda been great customer service. Of course, when you call them for technical issues, you end up in India where their accent is very hard to understand. To top it all, when the last teller (he was a manager) said, I'll transfer you to a supervisor, the line rang and rang with no one at the other end. Couln't even get a voicemail or anything. What a nasty but clever way to get red of a customer!!
All I'm saying is doing things LOCALLY IS THE WAY!!!
Sophie | |
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