dslreports logo
site
spacer

spacer
 
    ISP Rolodex Intro Local ISPs Members U-Verse FiOS FiOS Soon
spc

spacer




how-to block ads



Vonage page on DSLReports
Six Month Rating

Reviews:
bullet 1202 reviews (847 good) (159 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by Scilicet See Profile

  • Location: Aurora,Arapahoe,CO
  • Cost: $35 per month
Good "Good to stay away from. Look elsewhere."
Bad "Terrible tech support"
Overall "Doesn't 'Sound Good.' There are better services available."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings well below consensus)

No longer a customer due to unresolved technical problems. Supported features have not kept up with the industry standards nor customer demand. Has become excessively expensive. I cannot recommend Vonage. If Vonage was as good as they claim to be, they wouldn't have to advertise on TV during almost every commercial slot; their service would sell by word of mouth. The supplied Digital Adapter (ATA) is so cheap that they don't want it back when you cancel. "Sounds good?" Not for me. Now using »www.itpvoip.com/ without problems and an increase in features. Vonage has become the GEICO of telephone service.

member for 9.4 years, 1887 visits, last login: a few hours ago
updated 1.1 years ago

Comments:

Review by massis See Profile

  • Location: West Hills,Los Angeles,CA
  • Cost: $38 per month
Good "Cheaper than regular landlines."
Bad "Mediocre service, and worst customer service."
Overall "There are many other providers that charge less for the same service."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)

Be careful with Vonage, they will any trick to prevent you from switching your service. I've been trying to port my phone number from Vonage to Ooma for over 2 months now. Vonage keeps rejecting the port request with for erroneous reasons. Meanwhile, I am forced to pay Vonage to keep my service active as they keep rejecting the port request.

I've called them several times to resolve the number porting rejections. Each time I get a totally different explanation. The last time I called, they told me that Ooma must be rejecting my port request. They also told me that they have no record me my previous service calls, and they have no means of tracking any port request rejections.

I have repeatedly asked service reps to have a manager call me. I haven't received a single callback yet.

member for 1.2 years, 1 visits, last login: 1.1 years ago
lodged 1.2 years ago

Comments:

sefuski

@rr.com

Cancellation - Crazy Generous - You Wish - Stay Away!

Having been a Vonage customer for almost 8 straight years, I decided to cancel the service. Primarily because there are other VoIP services out there equally good, if not better, such as MagicJack. And whose customer service does not suck brilliantly, like Vonage's.

Vonage has a tag line - Crazy Generous. Their customer service is crazy for sure. And generous they are not, by any standards.

There is no option online to cancel your account. You are billed in advance. And you have to work with "customer no service", who tries to trick you into signing up for something you dont want.

My billing cycle ended y'day. And when I called in today to cancel, they had already billed me for the following month and were unwilling to refund anything whatsover. I was a loyal customer for 8 straight years, and I hardly used their service at all. The customer service representative had no communication skills whatsoever... talking to someone else while I was on the line every other minute.

It was downright pathetic that they were unable to cancel my billing the very first day of the billing cycle. And then to top it all their tag line "crazy generous" adds to the pun.

Recommendation: Stay away and go with MagicJack!
Expand your moderator at work

Penni620

@verizon.net

Re: Cancellation - Crazy Generous - You Wish - Stay Away!

That is exactly what happened to me!!

STAY AWAY!!! I tried to cancel and they talked me into another service that I didn't want. They quoted me $9.99 per month however, with taxes and surcharges, the monthly charge was actually $16.95. When I called back to cancel again I asked for a credit for the couple of months I had paid with no usage and they denied the request.

Their customer service is the worst. They don't want to help out the customer at all. They're only interested in getting your money. Customer "No" Service is right!!!

Review by Milkman See Profile

  • Location: Brooksville,Hernando,FL
  • Cost: $54 per month
Good "Incredibly, unbelievable, reliable"
Bad "Fax very unreliable"
Overall "EXCELLENT voice service"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Bright House Dig..
·Bright House
I have had my line installed for approximately 10 years now I think. There has been no downtime that I can think of ever. The call quality is as good as a standard land line. VERY VERY reliable. When I called tech support for my fax issue, their India based tech support was less than useless. Very scripted with no escalation path.

BTW - The price that I listed is for TWO lines.

member for 3.5 years, 554 visits, last login: 58 days ago
lodged 1.3 years ago

Comments:

Sophie20051

@qwest.net

Bad connection would not give promised refund when cancelled

I have been a customer for 5 yrs. Connection would drop from time to time. My internet connection was ok. I work from home online and keep on dropping customers was extremely annoying. I had to use my cell phone which was very expensive.

Now that I am moving, when I called they tired to lure me into keeping the account by charging $9.95/mos when I paid $30/mo for 5 yrs. The teller told me, you'll get a prorated refund if you cancel b4 the term is over. Now that I figured I don't need vonage at my new place (it actually cost me less by bundling with a local company), they tell me I don't get a refund!

Over the yrs, I referred them to a lot of friends. I'm going to all call them back to let them know about this situation. Counting all the dropping issue I had, they shoulda offered to refund my last month. NOW, that woulda been great customer service. Of course, when you call them for technical issues, you end up in India where their accent is very hard to understand. To top it all, when the last teller (he was a manager) said, I'll transfer you to a supervisor, the line rang and rang with no one at the other end. Couln't even get a voicemail or anything. What a nasty but clever way to get red of a customer!!

All I'm saying is doing things LOCALLY IS THE WAY!!!

Sophie






Review by CUBS_FAN See Profile

  • Location: Chicago,Cook,IL
  • Cost Contract price not specified.
  • Install: about 5 days
Good "The Website is so easy to navigate with plenty of help info. Automatic bill pay is convenient too.Incoming/outgoing call logs."
Bad "If there is a power outage(rarely) your phone don't work. Once in a while I get an echo"
Overall "As long as your Internet provider is steady, Vonage will be too."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·AT&T U-Verse
·magicjack.com
·Comcast
Called on the phone and within a week the 4 port Ethernet Motorola voice gateway router arrived. Within another week I had my existing phone number transferred. I was given a "virtual number" on a temporary basis. You must disconnect the telephone line from utility pole going inside the telephone interface box, so the voltage coming from the Telephone Company does not interfere with the VOIP.

The first thing I noticed was when making a call it takes about 5 seconds for the call to connect and start to ring. I also noticed the call volume much louder.

I have E911 service. When making a call to 911 their operator sees my name and address immediately.

All the features from AT&T, (Caller ID, Call waiting, 3-way call, call forwarding etc.) are available and a few that are available only with Vonage. A nice feature, automatic call forwarding if the Internet is experiencing an outage. When logged into the web site or what they call *Dashboard* you can configure the audio quality of your phone line by adjusting how much upload bandwidth is utilized. Set at maximum quality uses about 90k of your upload. They have a convenient Download/Upload measurement page. Also, while logging in at work or anywhere there is internet access, the incoming and out-going calls are logged complete with caller ID. Good for those parents who have teenagers at home while you are at work. Your phone bill automatically increments when *non-free* calls are made.

*Local and long distance calls to all 50 states and Canada are free just like many cell-phone Companies. Calls to the UK, Spain and Dublin and other European countries are free too.

I have the Premium Unlimited Plan @ $24.99 per month plus about $17 in fee's. If all your calls are free your monthly bill would be under $50 for the unlimited calls.

I can go on and on about my experience with Vonage, but I've been typing for over 30 minutes.

5/12/2007

I've had Vonage for a while now and noticed the same good quality making calls to the U.S. But, making international calls to Asia has poor quality with breaking up. Sometimes I simply call the person back, or, actually have to power on reset. I know the problem is within Vonage because I've used a calling card and I get GREAT sound quality without break-ups..

The phone support from Mumbai India is a bit frustrating. They sound like friggin robots. Once you get to level 2 support from New Jersey it gets a little better.

During the Christmas holiday there was an earthquake in Taiwan. I don't know if it is related, but to place a call to Asia, it would take about 45 seconds of dead silence just for the call to go thru. Sometimes I would get a "Line is busy" message. When I finally got connected, the person I was trying to call said "I wasn't on the phone all day". Once apon receiving the busy line message it was over 1 minute. Vonage would proceed to charge me for a call over the 1 minute mark.

1/25/2008

Since my last update until about 2 weeks ago I had nothing but problems with my internet. Since the problems have been fixed I can now experience "beautiful crisp and clear" phone calls. Ever since I joined Vonage the call quality was noticeably "choppy" at times but not to the point of getting aggravated. I'm guessing the "Choppy" quality was due to my internet getting close to a overload with the amount of subscribers that my Download/Upload channel at the CMTS can handle. Since last May I'm guessing Comcast signed up one too many people and never made the accommodations via their network.
Vonage's rates for international calls are reasonable and you can use a prepaid calling card and simply dial the local access number which is unlimited.

9/20/2008

Still going smooth since my internet connection was fixed earlier this year. I'm still dialing a local number and using a prepaid telecom to place my international calls. I might stay with Vonage as long as they can stay alive.

7/10/2010

Almost 2 years later and I'm just happy they are still in business! The cost per month is hovering around $40 per month and no problems..

4/18/2013

Back in November of 2012 I cancelled Vonage. After 2 months I had enough with MJ's blocking calling card access numbers and went back to Vonage. They have a 30 day money back guarantee and I noticed I was finally able to get my number ported after the 30 day period passed.
I found out that they now have free calls to Globe Telecom subscribers in the Philippines. So now I'm enjoying unlimited international calls and monthly phone bill around $36.83.

member for 9.3 years, 939 visits, last login: 19 days ago
updated 1.4 years ago

Comments:

Review by UFO BOGIE 1 See Profile

  • Location: Wichita,Sedgwick,KS
  • Cost: $25 per month
Good "Fair Service, support Pretty Good ???"
Bad "Over Priced"
Overall "Dropped Vontage, went to a GO Phone"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Cox HSI
I had ATT. for about 6 years , got tired of them, always took to long to talk to a PERSON.. Time for a change . So I went with Vonage, Just have had the service about 60 days so far, & Very Happy I made the move so far,.. I like the cost, and the extras you get, a lot more for free, that you have to pay for with a land line , so far I really like the service, Tech support has been a lot better too. & there cheaper too.. Will let ya know how it goes in a few months. Update...7/2/08... Vonage..Rocks.. Very Happy with the service.... Glad I made the move to Voip. 2/1/09.. And Vonage is still giving me pretty good service.. Think I'll stick with them.. 8-25-09... Dropped Vonage..Thay are getting to expensive . so I got me a Go Phone & run on it & Magic Jack this is workin pretty good for me,, I'm not on the phone that much.. so now my phone bill is running about 120 bucks a year...(; Happy-Happy

member for 6.3 years, 43 visits, last login: 1.4 years ago
updated 1.4 years ago

Comments:

Review by Mr_A1 See Profile

  • Location: Dickson,Dickson,TN
  • Cost: $16 per month (12 month contract)
  • Install: about 5 days
Good "BasicTalk price is very good."
Overall "Make sure you do some research to open correct firewall ports so you can receive best quality possible."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Due to AT&T CallVantage service being discontinued, I decided to try Vonage as a value replacement. The changeover was easy and the equipment came fairly fast, but the call quality and features are not the same as AT&T for the same amount of money being paid per month. I will definitely be changing over the AT&T U-Verse Voice when I order their tv and internet services. Vonage still has a long way to go to provide better services like outgoing caller id along with other features now found on other carriers like a phone book, etc and really need to do something about improving their call quality.

Update: After about 5 years after this review was written, I have returned back to Vonage using their BasicTalk Plan; they have definitely improved. The BasicTalk adapter although easy is not that great, but at least my old VPortal adapter still works and was able to be changed back to it with the correct ports opened in my router. The call quality is a lot better than years ago, and for the price it just works since I need to have some sort of home phone line at my home.

member for 10.4 years, 3616 visits, last login: a few hours ago
updated 1.4 years ago

Comments:

jerrywineo

@sbcglobal.net

uverse sucks

No comparison to Direct TV! U-VERSE is BAD technology!

Review by CheckFire See Profile

  • Location: Abbotsford,BC
  • Cost Contract price not specified.
Good "Low cost , no long distance charges"
Bad "network issues can degrade service"
Overall "good product , low price"

I have had the service for 6+ years now and it has never let me down.
Even with having a problem with my ISP not being able to provide
solid throughput I have only had minor quality problems with Vonage.


member for 10.7 years, 3451 visits, last login: a few hours ago
updated 1.5 years ago

Comments:






Review by Jeffrey See Profile

  • Location: Huntington Station,Suffolk,NY
  • Cost: $35 per month
  • Install: about 3 days
Good "Call Quality, Price, Features"
Bad "Tech Support"
Overall "Great Service, Good value for the $"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·voip.ms
·Verizon FiOS
3/3/2013 Update:

No complaints about services. Still missing a feature or two and the price is increasing a bit, but still a great value and service I'm happy to pay for.

1/12/2011 Update:

Service continues to be excellent once again. No issues, and features, price and reliability, are one of the best buys in the business. Only wish they would get that app for CDMA smart phones.

3/4/2010 Update:

Vonage service continues to be excellent. No issues or problems to report, the service still works quite well. Currently, two Vonage voice lines and 1 fax line all working with no problems. Family members enjoy the features and calling plans [to other countries] so everyone loves it. A+.

The price above ($33) is for one line.

1/14/2009 Update:
-------------------------

Still fantastic service and call quality. There are no issues to report, no changes in service or expectations. Price remains at a great point, and Vonage, for me, is an excellent VoIP service that works well for me with no problems. Only thing is that I would like to change my outgoing name for the caller ID from "unknown name" to my name, and I'm sure there is a way to do that, but I just haven't even researched it. That would be my only "complaint", but it's not really a fair one since I haven't even researched how to fix it yet. Anyway, continued great service from Vonage. Would recommend them highly.

5/11/2008 Update:
--------------------------

Still fantastic service. No issues, call clarity still fantastic. Features still amazing. No way I'd give up Vonage. I had to call my parents in several cities in Australia in March of 2008, and it cost less than $1 extra to talk to them for 45 minutes. You can't beat that! A+++ Service.

10/15/2007 Update:
----------------------------

It's been a little over 6 months since my last review, and nothing much to say other than that quality is as good or better as before. In addition, new features were rolled out this summer as well as world-calling plans. Service and price remain outstanding, and I love what Vonage provides. We still have 3 lines (2 voice, 1 fax) here and all working fine.

Vonage and Sprint recently settled, which is good news. Litagtion with Verizon is still on-going, and no one really knows how that will pan out.

The only negative that I can find is that tech support is not the best---I often find an answer to my technical question at third-party websites, and not Vonage's. Little tricks here and there if a hiccup occurs in the service, for example.

I plan on keeping Vonage - the service and is just too good, and the price is too perfect for me to go anywhere else.

--- April 7th, 2007 update ---

Vonage continues to be great for our phone system. We have 3 Vonage lines, 2 regular and 1 fax that work perfectly. Call quality remains excellent, as do the features. Since my last update, they have offered free International calling to select European countries the customer subscribes to their highest unlimited package, which we do.

The recent court trouble with Vonage will hopefully turn out in Vonage's favor in the end, as we'd hate to lose our Vonage access given the unparralleled quality, features, and price.

That being said, BBR has been an invaluable source of help for me on the occasional time Vonage has gone down (3-4 times per year, totalling perhaps 24 hrs per year). Not "five nines" for reliability, but darn good, and well worth the price.

24 hrs / day = 8544 hrs/year.
24 hrs downtime per year (approx)
= 8520 hours uptime per year out of 8544.
=99.719% uptime.

9/15/06 Update:
----------------

I wanted to do a Q6 month update, but that didn't happen. So here I am. Vonage, aside from a small handful (greater-than-1-less-than-5) of issues that each of which lasted less than 24 hours since my last update, I continue to give Vonage high marks. In terms of a grading scale, I'll give them an A-. Price has gone up slightly (taxes?), and quality has remained constant--generally very, very good. All the perks - voice mail, call forwarding, etc. have been a great addition to our lives here. As mentioned above, we picked up a 2nd voice line and a fax line, and they too have been very good.

The only downside at this point (that I see) is technical support. I'm actually going to lower my rating on them to a 2 (from a 3) because of a recent issue. Apparently, in a recent firmware push to our ATA's (Motorolla V1005), one of them was successfull and one was not. For the life of me, I coudn't figure out why it was happening or how to fix it. Luckily, I wasn't the only person having the problem. In the Vonage forum here on BBR, user's described my exact situation, and collabratively, we were able to fix it. Apparently, one of the people in the discussion called Vonage Tech Support and they were unable to fix the problem. The user in question then came to the Vonage forum and after some experimentation, was able to get his ATA back working after a series of moderately difficult steps. I find it fortunate that I can continuously come to a place like BBR for help, but I find it troubling that Vonage can't help people in some instances. Granted, much of Vonage's complaints from customers are out of their control, but this was in their control, and I had to come to BBR to get it fixed, not Vonage.com.

For this, I'm lowering my rating of their tech support, but I continue to highly recommend Vonage as a low-cost alternative to high-cost POTS lines, where people also have a reliable, low-latency, high bandwith connection.

--12/09/05 Update ---

It's been a while since I made an update to this, so I figured now was a good time to do so. After 1.5 years of Vonage service with one Vonage line, and about a year with the second line, we have had hardly any problems.

The only "Vonage-specific" problems we have had are:
1) Occasionally, our VM indicator light stays on. A reboot of our Motorolla ATA usually solves that problem.

2) "All circuits are busy" happens a few times a month, but upon hanging up and redialing the # that generated that error, the call goes through.

We used to have Cablevision's Optimum Online as our ISP, but we now we have Verizon FiOS and have had Fios since May of 2005. Since Fios, there has been zero (I really mean zero) problems with voice or call quality -- when we had Optimum, occasionally there would be some echoing or stuttering, but again, that was relatively rare.

We just purchased a 3rd line from Vonage (dedicated fax line for $9.99 month), and that too has been great.

Three phone lines in the house now - all Vonage -- 2 voice, 1 fax. Total bill for all 3 comes to less than $70 per month, which was the cost of our old POTS line including all the taxes, fees, and the moderate long distance calls we made. Now, our bill is always the same, quality and features are better, and with Fios, no latency so voice quality is exceptional.

Big thumbs up for Vonage.

Note: Since the parents have become more accustomed to the "perks" with Vonage, they have said to me they don't know how they could live without the "free" features Vonage offers compared to our old POTS; Voicemail, call waiting, and especially, call forwarding.

After deciding that paying MCI $75/month for local and long distance was too much, we checked out Vonage in May of 2004.

Setup was a little confusing, and only because of the limitation of the Motorolla ATA. Apparently, this device can be used either in front of or behind the router. By default, the device is setup to work in front of the router. However, this device is a poor NAT device, and based upon the comments and suggestions found here at BBR, the decision was made to change the settings on my ATA so that it could just be plugged into a switch.

Before I did this, the ATA would lockup a lot. But, after putting the device after the router (and into a switch), the connections have been rock solid.

The advantage of putting the ATA behind the router is stability. The disadvantage is that the ATA's internal QoS is disabled. There is no way to use the QoS with the ATA behind the router. However, with my cable provider (Optimum Online), connection speeds are sufficient that no QoS is needed. (10Mb/1Mb). Additionally, my router has it's own QoS settings that can be used (if needed) to prioritize devices based upon their MAC address. So, the Motorolla's own QoS settings that are now disabled since it's plugged into my switch have no effect on me.

Other than that, call quality and value for the money are fantastic. No complaints at all. One time out of a hundred they'll be a dropped call, as well as the occasional voice mail issue. However, these are minor issues and in no way would they make me change.

We liked it so much, that we just picked up a 2nd ATA for our 2nd Vonage line.

Great value.



member for 11.7 years, 4472 visits, last login: 45 days ago
updated 1.5 years ago

Comments:

Review by .

  • Location: undisclosed location
  • Business customer Business customer
  • Cost Contract price not specified.

jkjhkhjhkh

(review was emailed in)
lodged 1.6 years ago

Comments:
Hackster3
Hackster3

join:2002-05-07
Richmond Hill, NY

Vonage

I have had Vonage for 4 yrs. and I must say their isn't a month that goes by without some sort of problem! Either someone dials my home phone and I get the call on my cell. Or I pick up the home phone while it is ringing and no one is on the other end! $39 a month opposed to $135 for Verizon, I'll keep it! But it really does suck!!!!






Review by DJRank1 See Profile

  • Location: Pittsburg,Contra Costa,CA
  • Cost: $24 per month
Good "Very afforable"
Bad "Callers on other end have trouble hearing me"
Overall "Good"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I have been on Vonage for a few months now and I would like to say that it's a very good service. I've never had any problems, it's very convienient with all of it's features that they provide. The sound quality sounds great but sometimes callers that i'm talking to complain that they have trouble hearing me. Other than that the service is great! I ditched my telco company so they are totally out of the picture! I have everything running through cable with Comcast for the TV and internet and Vonage utilizing the internet provided by Comcast. I would recommend Vonage to anyone willing to save some money and have a little more features than what AT&T provides. Good job Vonage! =)

2/1/13

UPDATE: This is an old review but wouldn't mind having Vonage again...

member for 9 years, 293 visits, last login: 5 days ago
updated 1.6 years ago

Comments: