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Vonage page on DSLReports
Six Month Rating

Reviews:
bullet 1201 reviews (846 good) (159 bad)
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Review by jduffy See Profile

  • Location: Cincinnati,Hamilton,OH
  • Cost: $26 per month (12 month contract)
Good "Works very well, good value, a true replacement for old Ma Bell"
Bad "Delay when someone answers. Sometimes you cannot hear their hello. Indian Support"
Overall "Easy Set-up, Line Quality just as good as the Bell line it replaced"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

In general, Vonage works very well. Their website is laid out very well and everything is easy to find. Call quality is excellent. Features are rich, though not as deep as some other vendors.

The Indian support is total crap. If you need to, call the executive response team at their corporate headquarters. They can get things done.

I only had one issue. The delay. Some people said it occurs when SimulRing is on. I don't have it on, yet when I call someone if they answer "hello" very quickly, I miss it. Sometimes when they call me there is a delay, I have gotten use to waiting two seconds before I say hello to insure they hear me answer. Supposedly Vonage is working on a solution and implementing it soon. There have been some minor short-term issues like voice breaking up, but they got it fixed quickly. All in all, I am happy so far.

The number porting went well as soon as I got the executive response team involved. It's an issue with matching up addresses perfectly.

I have now got my daughter on Vonage and the executive response team help get her number ported. She is also very happy. Being on a tight budget (recent college grad) she could only afford basic phone service from Bell. Now, for about the same money each month, she has all the features, plus long distance calling.

I highly recommend Vonage. God forbid you ever have to use the Indian call center for support. They are useless. Vonage is working on bringing some of the support back to New Jersey. I look forward to that, but frankly, once the numbers were ported, we have not needed any support.

Update 02/28/09 - My daughter moved off Vonage when they started to have issues with lawsuits from Verizon. I moved my primary numbers off of Vonage for the same reason. Was afraid we would end up without service and our numbers lost. I did keep their $9.99 service ($14 with taxes and their fees) but we recently dropped it as we were using other VOIP services under PAYG. Vonage worked well but it does bother me they can never make money. How long can the company stay in business if they cannot make a profit on a consistent basis?

December 2012 - I actually forgot to update this review. I have moved off of Vonage completely. Good news is that they seem to be profitable now. The quality was always good. The thing that destroys their value is the high fees and taxes they add onto your bill. For some people it is worth it because of their included international calling features. But I do not do international calling so while Vonage is good, I am trying to cut expenses because of the horrible economy so I have taken a different direction and now with Ooma, CallCentric, with occassional use of VOIP.ms and Anveo.

member for 7.9 years, 591 visits, last login: 5 days ago
updated 1.5 years ago

Comments:

Review by not quite right See Profile

  • Location: Puyallup,Pierce,WA
  • Cost: $32 per month
Good "Reliable, lot's of features."
Bad "Fee's & Taxes"
Overall "Still a good, reliable value."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Comcast
I've had Vonage for at least 6 years now with 0 issues the whole time. When I started with them I paid a flat fee of $19 dollars for unlimited service. That price has risen to about $32 with various fee's & taxes. That's about a 40% increase. I'm still under what I was paying for a pots line, but with everyone in my family using cellular the reasons for maintaing even a cheaper voip line are becoming less and less.

Other than increasing prices the service has been trouble free with great sound quality, lots of features, and I even got my fax machine to work reliably with it.

member for 13 years, 4960 visits, last login: 19 days ago
lodged 1.6 years ago

Comments:

Review by rsriram22 See Profile

  • Location: Lexington,Fayette,KY
  • Cost: $36 per month
Good "best call quality.zero downtime in last 6+ yrs"
Bad "escalating per month costs over a period of time"
Overall "easy to install (plug-n-play). not so much woth for money IMO"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

been a happy customer of vonage for the last 6+ years. great service; zero downtime. no complaints. have been using the same VOIP adapter since i subscribed to them long ago. (linksys RT32P1)..

only reason for me to take my service elsewhere (read:Callcentric) is due to the per-month cost. I figured out that for my usage, Callcentric+obi will do the job.

vonage otherwise is just awesome!

member for 7.9 years, 177 visits, last login: a few hours ago
lodged 1.7 years ago

Comments:

Review by DanTou See Profile

  • Location: Quebec,QC
  • Cost: $20 per month
  • Install: about 3 days
Good "Easy installation; low cost; lots of included options"
Bad "Sound quality"
Overall "Recommended for anybody with no technical knowledge"
Web-site:
Ease of Installation:
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Reliability:
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Value for money:
(ratings match consensus)

My Other Reviews

·ELECTRONICBOX
·voip.ms
Very easy to install. Unplug your router or computer from the MODEM; plug Vonage box into MODEM, plug computer or router in Vonage box. Unplug your actual phone supplier (Bell or other) from your phone lines. Plug Vonage box into a phone outlet. That's it; all your home phones at home are on Vonage.

There are two plans (500 minutes or Unlimited). All incoming calls are free but in the 500 minutes plan, all outgoing calls are counted, even the local calls. Same costs no matter where you are calling: local, Canada, USA, and Puerto Rico. Unlimited plan includes free calls to 60 countries.

It is very reliable but, unlike Bell, if your Internet is down or there is a power failure, you won't have a phone. Think of 911...

Never used tech support, so I cannot say if it is above or blow average; thus the "3" rating.

Voice quality: incomig calls: excellent, always. Outgoing calls: about once a week, had to call back. When two persons talking at the same time (interrupting the other; I know, it's not polite), sounds are dropped. Thus, the "Below average rating". It definitely has better sound quality than a cell phone. Most of the time, you are able to tell if the other person is on a line or cordless phone.

I have been with them for 5 years and have been very satisfied of the product. Just switched to VoIP.ms which has more options, better sound quality and costs less but is more difficult to install. So if you don't want to spend time understanding; Vonage is a great option; much better than Bell. If you need Bell reliability, it would be a much lower cost to get Vonage and a prepaid cell phone (with no SIM) for emergencies.



member for 7.7 years, 2280 visits, last login: a few hours ago
updated 1.7 years ago

Comments:

Review by lolcake See Profile

  • Location: Trois-Rivieres,QC
  • Cost: $31 per month
  • Install: about 90 days
Good "Good sound quality, extremely reliable."
Bad "Bad equipment, features don't work at all times."
Overall "Excellent value for international calls, good alternative over traditional phone service."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Reliability
--------------------
The sound quality of my Vonage line is quite similar to a landline phone line. People don't notice a sound deterioration of any kind, except when my Internet connection becomes saturated. Vonage works quite well behind my Cisco firewall, despite the severity of my ZBF rules. Vonage shipped me a bloated VDV22, which is essentially a router with phone functions enabled. I had to buy a D-Link VTA-CV on ebay because it's just what I was expecting for at the beginning : a phone adapter device without any kind of routing functions.

Features
--------------------
I like how people can call me via the V-Access services without paying a dime. Even better, I like how easy you can get a virtual phone access. I have a virtual phone number in Santiago, CL so my relatives won't need to pay long distance fees. The price is fine, but I've seen cheaper. It seems that if you're a Canadian customer, you won't get all the functions that Americans customers do. Some features don't seem to work as it should, like the Call Waiting.

Tech support
--------------------
I never had to the tech support but they answer e-mails quite fast. I'm skilled enough to fix problems by myself.

Billing
--------------------
I've got the Canada World plan. They charged me 26.98 (14.99 + a virtual phone number) CAD for the first three months. I'm waiting for the next bill. Too bad if they only accept credit cards....

Bottom line
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I'm happy with this service. I'm subscribed to them for 3 months and I didn't have big issues so far.

Update: Oct 12 2012
--------------------
* I realized that people using Google Voice are unable to reach me. My Vonage phone doesn't even ring and they hear a ringback tone.
* Some coworkers who are using the Koodo mobility service can't hear the ringback tone when they call me. Telus mobility doesn't have this problem.
* I can't make some international calls so I opened a support ticket yesterday. This morning, a lady from Vonage called me saying that my issue is going to be escalated to the network engineers.

Update: Oct 16 2012
--------------------
* Now. I got an e-mail from the 'ARAdmin' saying that techs are working on my issue and everything should be fine within 48 hours. I don't have such problems when I use calling cards. I'm crossing my fingers as I'm beginning to doubt about Vonage's reliability since the issues with Koodo and Google Voice.

member for 4.1 years, 49 visits, last login: 7 days ago
updated 1.7 years ago

Comments:

Review by frogli See Profile

  • Location: Yaphank,Suffolk,NY
  • Cost: $16 per month
  • Install: about 2 days
Good "GREAT SERVICE CALLS VERY CLEAR"
Bad "NONE"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Optimum Voice
Price went up to much. Got the triple play from cablevision. Bye bye vonage.

LETS JUST SAY IT IS GREAT... ORDER IT NOW DOWN WITH THE BELLS

6/30/04 it has been the best. tech support is great. I have e-mailed them and called them and both times they have reponded in minutes..... I LOVE THIS SERVICE. Never going back to Verizon Or Optimumvoice(cablevision)

11/30/04

911

Well I had to call 911 the other day for my son. He had trouble breathing. I called and they ask the address and with in 3 seconds I had the local fire department on the line asking me questions. It worked perfect. You just have to give your address to them. I had a Suffolk county cop at my door in less then 3 minutes from when I called 911. Very happy with the service after over a year. tech support has gone down but still better then Verizon.

p.s. My son is fine

5/12/05

After over a year with Vonage I have now ordered SUNROCKET. I was happy with Vonage till my wife told me we were getting dropped calls and i tried to call tech support. Well the process so far to order is easy lets see how many days it takes for the gizmo. STILL NOT GOING BACK TO VERIZON

member for 10.7 years, 166 visits, last login: 361 days ago
updated 1.7 years ago

Comments:

Review by trailblazer See Profile

  • Location: Columbus,Franklin,OH
  • Cost: $45 per month
  • Install: about 3 days
Good "Quality & Price"
Bad "hard to configure with some ISPs"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·WOW Internet and..
WOW HIGHLT RECOMEND

Need a 4 line adaptor

member for 1.8 years, 0 visits, last login: 1.8 years ago
lodged 1.8 years ago

Comments:






Review by chichu_9 See Profile

  • Location: Alpharetta,Fulton,GA
  • Cost: $35 per month (12 month contract)
  • Install: about 4 days
Good "Service & Call Quality"
Bad "Hidden fees"
Overall "Good value for Money with Free International Calling"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Vonage router, order to install took 2 days.

member for 1.8 years, 9 visits, last login: 1.2 years ago
lodged 1.8 years ago

Comments:






Review by wizzle See Profile

  • Location: Durham,Durham,NC
  • Cost: $28 per month
Good "Lots of features. Easy to set up."
Bad "aren't great in the customer service realm. pricing keeps creeping up"
Overall "They're still the 'big guys' of the business with a good price."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Time Warner Cable
I've been using Vonage for a number years now. What a wonderful alternative to POTS. Much cheaper and way more features.

There are some features I wish they would make available though such as number blocking and set your own Caller ID info.

They may out price themselves in the near future and lose my business, but for now...it's still a great way to have a land line.

member for 10 years, 871 visits, last login: 69 days ago
updated 1.9 years ago

Comments:






Review by CMAdvocate See Profile

  • Location: Fresh Meadows,Queens,NY
  • Business customer Business customer
  • Cost Contract price not specified.
Good "Reduce cost & simple setup"
Bad "Drop calls frequent one way connections (either they can hear you or you can hear them) Poor problem resolution Poor call qualit"
Overall "Not ready for main street."
Web-site:
Ease of Installation:
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Tech Support:
Value for money:
(ratings well below consensus)

BUYER BEWARE!

My experience with Vonage has been less than stellar. In the three years which I have had the service I have had numerous outages. At each outage I have called and have been routed from uninitiated initial techs to techs that say, “yes I see your problem” but aside from the reboot/reset of the system can provide no additional support. Escalating to the next level tech begins a patch work process of going to third party sites and checking QOS, Ping test (speedtest.net), mycooltools.com. They have had me modify my setup on two occasions which led to temporary consistent service but back to dropped calls, not hearing call parties or them not hearing me.

Three months ago I was walked through the process of putting the device on a DMZ of my network. Three months after this change I have I experienced a half day outage. While Vonage in their Terms of Service do not provide a Qos criterion, the FAQ does say they provide service comparable to Mobile/home phone. In my experience the service they provide is in no way comparable to these services. At the end of the day, I just want a phone that works. Vonage does not provide this for my business.

Finally, being in a contract which I’m forced to remain on the network is even more of an impediment to moving to another service.

I would suggest to anyone who needs a phone for consistent on demand service choose a different solution.

Advocate

member for 1.9 years, 0 visits, last login: 1.9 years ago
lodged 1.9 years ago

Comments:

David
hours are m-th 1130-10p central
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:98
Reviews:
·DIRECTV
·AT&T Midwest
·magicjack.com
·Google Voice

just some tips...

If you decide that you want landline, and want say a not so expensive long distance provider try checking locally. For my area (granite city, IL) there is unitel and pioneer telephone.

Again land line based services (I use unitel and like it). I also do most of my long distance calling with google voice click to call. That one is free no matter where you dial. I actually keep an old iphone 3g in the house for just that purpose. pick it up, dial my number, have it call my house and it rings the other end. The best digital line operator a family guy can have!
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!