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 Review by UFO BOGIE 1 
member for 4.9 years, 43 visits, last login: 4 days ago
updated 4 days ago
 Wichita,Sedgwick,KS
 $25 per month "Fair Service, support Pretty Good ???" "Over Priced" "Dropped Vontage, went to a GO Phone"
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I had ATT. for about 6 years , got tired of them, always took to long to talk to a PERSON.. Time for a change . So I went with Vonage, Just have had the service about 60 days so far, & Very Happy I made the move so far,.. I like the cost, and the extras you get, a lot more for free, that you have to pay for with a land line , so far I really like the service, Tech support has been a lot better too. & there cheaper too.. Will let ya know how it goes in a few months. Update...7/2/08... Vonage..Rocks.. Very Happy with the service.... Glad I made the move to Voip. 2/1/09.. And Vonage is still giving me pretty good service.. Think I'll stick with them.. 8-25-09... Dropped Vonage..Thay are getting to expensive . so I got me a Go Phone & run on it & Magic Jack this is workin pretty good for me,, I'm not on the phone that much.. so now my phone bill is running about 120 bucks a year...(; Happy-Happy
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Review by rsriram22
member for 6.6 years, 89 visits, last login: 14 days ago
lodged 160 days ago
- Lexington,Fayette,KY
- $36 per month
- "best call quality.zero downtime in last 6+ yrs"
- "escalating per month costs over a period of time"
- "easy to install (plug-n-play). not so much woth for money IMO"
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been a happy customer of vonage for the last 6+ years. great service; zero downtime. no complaints. have been using the same VOIP adapter since i subscribed to them long ago. (linksys RT32P1)..
only reason for me to take my service elsewhere (read:Callcentric) is due to the per-month cost. I figured out that for my usage, Callcentric+obi will do the job.
vonage otherwise is just awesome!
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Review by frogli
member for 9.4 years, 165 visits, last login: 5 days ago
updated 175 days ago
- Yaphank,Suffolk,NY
- $16 per month
 about 2 days- "GREAT SERVICE CALLS VERY CLEAR"
- "NONE"
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Price went up to much. Got the triple play from cablevision. Bye bye vonage.
LETS JUST SAY IT IS GREAT... ORDER IT NOW DOWN WITH THE BELLS
6/30/04 it has been the best. tech support is great. I have e-mailed them and called them and both times they have reponded in minutes..... I LOVE THIS SERVICE. Never going back to Verizon Or Optimumvoice(cablevision)
11/30/04
911
Well I had to call 911 the other day for my son. He had trouble breathing. I called and they ask the address and with in 3 seconds I had the local fire department on the line asking me questions. It worked perfect. You just have to give your address to them. I had a Suffolk county cop at my door in less then 3 minutes from when I called 911. Very happy with the service after over a year. tech support has gone down but still better then Verizon.
p.s. My son is fine
5/12/05
After over a year with Vonage I have now ordered SUNROCKET. I was happy with Vonage till my wife told me we were getting dropped calls and i tried to call tech support. Well the process so far to order is easy lets see how many days it takes for the gizmo. STILL NOT GOING BACK TO VERIZON
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Review by CMAdvocate
member for 254 days, 0 visits, last login: 254 days ago
lodged 254 days ago
- Fresh Meadows,Queens,NY
 Business customer- Contract price not specified.
- "Reduce cost & simple setup"
- "Drop calls frequent one way connections (either they can hear you or you can hear them) Poor problem resolution Poor call qualit"
- "Not ready for main street."
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BUYER BEWARE!
My experience with Vonage has been less than stellar. In the three years which I have had the service I have had numerous outages. At each outage I have called and have been routed from uninitiated initial techs to techs that say, “yes I see your problem” but aside from the reboot/reset of the system can provide no additional support. Escalating to the next level tech begins a patch work process of going to third party sites and checking QOS, Ping test (speedtest.net), mycooltools.com. They have had me modify my setup on two occasions which led to temporary consistent service but back to dropped calls, not hearing call parties or them not hearing me.
Three months ago I was walked through the process of putting the device on a DMZ of my network. Three months after this change I have I experienced a half day outage. While Vonage in their Terms of Service do not provide a Qos criterion, the FAQ does say they provide service comparable to Mobile/home phone. In my experience the service they provide is in no way comparable to these services. At the end of the day, I just want a phone that works. Vonage does not provide this for my business.
Finally, being in a contract which I’m forced to remain on the network is even more of an impediment to moving to another service.
I would suggest to anyone who needs a phone for consistent on demand service choose a different solution.
Advocate
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 Review by Scilicet
member for 7.9 years, 1295 visits, last login: 4 days ago
updated 289 days ago
- Aurora,Arapahoe,CO
- $35 per month
- "Good to stay away from. Look elsewhere."
- "Terrible tech support"
- "Doesn't 'Sound Good.' There are better services available."
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No longer a customer due to unresolved technical problems. Supported features have not kept up with the industry standards nor customer demand. Has become excessively expensive. I cannot recommend Vonage. If Vonage was as good as they claim to be, they wouldn't have to advertise on TV during almost every commercial slot; their service would sell by word of mouth. The supplied Digital Adapter (ATA) is so cheap that they don't want it back when you cancel. "Sounds good?" Not for me. Now using »www.itpvoip.com/ without problems and an increase in features. Vonage has become the GEICO of telephone service.
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 Review by northalabama
member for 11.8 years, 349 visits, last login: a few minutes ago
updated 1 year ago
- Huntsville,Madison,AL
- $15 per month
- about 7 days
- "No Equipment Costs"
- "Issues With Dropped Calls, Dead Air"
- "Stay Away, Too Many Price Increases"
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12/26/11 - Received my $10 check as part of the Vonage settlement for their billing $10 for the first month of service, even though it can be much shorter than a month. I filled out a form that was linked on the Vonage website, never thought I'd see anything, pleasant surprise, too bad I'm no longer a customer, and never will be again...
5/26/11 - Just received an email on 5/25/2011 my rate was increasing 20%. I called customer service, and they agreed to let me continue my current rate plan at the current pricing, with half the minutes. How nice of them! At this rate, they are increasing my bill by 40% yearly. This was not a promotional rate, and I have only been a Vonage customer for 6 months. I'm not hanging around to find out what's next. Porting my number to VOIPo. I'll let you know how it goes. Bye, Bye, Vonage, don't let the door hit 'cha...
12/7/10 - New to voip, just disconnected my landline for the first time ever (sniff, sniff), and I couldn't be happier. Low usage plan for $10 a month, no contract term, no up front costs, the number was ported right away. There were a few dropped calls at first, but a little tweaking of my firewall seems to have cleared that up. Tech support is worthless unless you're from India, as they do not understand American English. I'll update in a few months.
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Review by fixrman
member for 10.1 years, 1499 visits, last login: 7 days ago
updated 1.1 years ago
- Hatboro,Montgomery,PA
- $31 per month
- (month by month)
- about 10 days
- "The cost, at least initially."
- "Customer service, lousy phone adapter, tech support weak."
- "Find something else."
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Signed up April 2005. Many outages, necessary to reboot adapter often. Poor phone quality, echoes, choppy audio. Tech support usually outsourced, like everyone else they all want you to follow along with their script and test, test, test. They need to realize that folks don't habitually change jacks and locations like socks.
The price has been going up; I dropped Verizon because of that. It is still cheaper than a POTS line.
I got tired of rebooting the adapter 4 times a day, so they sent another RT31P2 "refurbished". It was OK for a couple of days. They don't want to send me the Motorola unit that my friend was able to get because mine is "out of warranty". I say so what, since it is needed for the service. I am very, very close to just dumping them, because I cannot trust or justify their "service". I have had to reboot the adapter at least 6 times over the last 3 days - no good.
BTW, my friend's modem is also out of warranty. Perhaps they don't want to send a new modem because I am month to month. Silly, because on Monday I am going with the cheaper Verizon Voice Wing.
VoiceWing is installed, LNP LOA is ready - bye, bye Vonage!
10/27/07 - Number transfer is complete, Vonage adapter removed. Funny, every time I pick the phone up now, there is a dial tone! I can make and receive calls! It is cheaper than Vonage. Why didn't I drop those incompetent boobs months ago?
11/15/07 - After several calls to cancel, I finally get through. I am not taking a day off work for that, and the hold times were very long. Of course, the "Account Manager" "Sheila" was very condescending, a liar and trying to say that I wouldn't have phone service if the disconnect was performed. What a joke. I haven't had the Vonage adapter connected for a month or more. How very interesting that she asked me why I cancelled the Motorola router I requested - especially since it said right on the screen that I had cancelled the third Linksys reconditioned router. Good riddance!
9/21/08 - After not having Vonage in almost a year, I don't miss it. Cell phone calls still have better quality, and now we have 1 bill and four phones (Verizon VoiceWing was a bust as well). Lower price, better mobility. What is not to like?
02/24/12 - We have VoIP at work, and it works much better than it ever did in my home - but I am not going to switch back to Vonage. FiOS and Comcast are better, with FiOS being the most reliable.
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Review by AbleinTruth
member for 1.3 years, 4 visits, last login: 1.2 years ago
updated 1.3 years ago
- Beverly Hills,Los Angeles,CA
- $50 per month
- (24 month contract)
- about 30 days
- "NOT anything... ZILCH!"
- "EVERYTHING... where do I begin??? It has been a HORROR SHOW. Oh my GOD!"
- "NIGHTMARE from HELL!"
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Events and TIMELINE
2003 became their VoIP customer; entered into Vonage's beta program; was DISASTROUS! Jumped out after three mos. and went with AT&T CallVantage. The BEST VoIP service... ever!
Left AT&T CallVantage service because they didn't allow their boxes to be used internationally; wept when I had to leave that premiere quality service (technically) company; they were AWESOME! YES, they were!
12/2006 - Went to VYL Media... very poor technology and a HORRIFIC owner name Denis Smith. Signed up with them in December of 2006 and left them in March/April 2009. Too many technical inefficiencies and the owner Denis made it WORSE because he got tired of all my technical issues so he canceled my account! So much for Customer Service.
2009 back to VONAGE because of all the promotions, FREE this,,, FREE that and thinking they must have improved; they did NOT ... they have gotten WORSE!
1.) Call-Waiting does not work; it has NEVER worked for me!!!
2.) They route calls to the wrong phone numbers or dead-end the calls with a recording that says number is disconnected or non-working; can you imagine? NIGHTMARE!!!
3.) They removed benefits... i.e., countries from your plan and you only realize that they have done so when you see the bill and countries that were suppose to be included in the monthly are not any longer; yet they keep expecting you to pay until you catch them! DECEPTIVE!
4.) Their device box for connecting to the Internet is plagued with problems; oh God what what else can one suffer from one company and have to stay in the name of a contract? PEOPLE, do NOT sign contracts...do NOT!!!
5.) They refuse to give refunds or lower the rate for their technically treacherous service. ZERO INTEGRITY!
6.) They charge anywhere from $18 -$25.00 in taxes and surcharges. For what??? ...STEALING!
7.) They, by their own incompetency impede ones ability to leave their company because they FORCE you to sign their crummy contract and then disconnect prematurely before you have a chance to secure your phone numbers with another provider! GROSSLY corrupted!
NO, for God sake do NOT use this company! It is the company from HELL! Oh man it has been the HORROR SHOW!
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 Reviews:
 ·voip.ms
| Somewhat Unfair While I am no longer a Vonage customer, I did subscribe to them for 7 months earlier this year (two DIDs). I had no technical issues with the service, and their customer support was pleasant and helpful. Their feature set was superior in every way to what was offered by the local land-line carrier, and was significantly less expensive.
When I joined, the only plan I was offered was month-to-month with no cost for the hardware, and the first 3 months for each line were provided at a significant discount. There was no long-term contract, and no requirement to return the hardware when I canceled (indirectly, by porting my numbers out).
I left for two reasons . . . the first was that they did not offer a seamless service to support "extensions" at multiple location without the acquisition of additional DIDs (and therefore additional fees), and that their subscription fees were a LOT higher than my current BYOD provider (VoIP.ms). In fact the only issue I ever had with Vonage had to do with the release of my DIDs to my new provider; they dropped them both without notification and the 2nd number was actually dropped on a Saturday. My new provider was unable to add it to my account until Monday . . . which is the one ding I gave them in my VoIP.ms review. | |
| | Reviews:
·VOIPo
·Vonage
| Re: Somewhat Unfair You had your experiences and I have mine. Who are you to be determining that REVIEW is Fair or Unfair? ? ? Ahhh ...duhhhh!
My report on VONAGE is precisely as it has been. You can rejoin them if you want; however, don't tell me that my posting is 'Unfair'. VONAGE is a NIGHTMARE from hell. You were with them seven months and I have been stuck with them for almost two (2) yrs... big difference. | |
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·voip.ms
| Re: Somewhat Unfair I stand by my statement. You have your experiences, and I have mine. You posted your opinion, and I posted mine. Please review my experience with Vonage and find any indication of bad service, or anything remotely resembling a "NIGHTMARE from hell."
I do not disagree that you had a bad experience. But many, many others have had good service from them.
Obviously, though, it's all about you. | |
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Review by connor79
member for 1.4 years, 146 visits, last login: 9 days ago
updated 1.3 years ago
- Toronto,ON
- $30 per month
- (12 month contract)
- "Nothing, steer far away!"
- "Awful customer service that lies"
- "Far better providers out there, never go with Vonage"
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This is an older review but my friend just told me they had issues with Vonage and it reminded me of my situation a couple years ago so I thought I'd post a review. I'm in Toronto and a few years ago I had Vonage for over a year, no problems but cancelled then I moved. We moved into a new house which Bell hadn't installed phone lines to yet so when we called to order a line (as this was in the Winter) they said they couldn't until the spring. I then decided to get Vonage in the mean time. So I call their toll free and explained I was thinking of coming back. The person I spoke with would not stop going on about how they're so happy to have me back and have great deals for me etc. She told me I'd get my first 30 days free and that I could cancel any time I wanted within 30 days if I was unhappy. Every other sentence from her was "we are so happy to have you back we are going to do this for you and that for you." At the end of the call she made me answer a series of yes or no questions which I pretty much had to say yes to, such as I understand 911 works differently etc. She also told me the service "activates" when I connect the voip gateway to the Internet.
Anyway a couple weeks go by and I have no phone. FINALLY Canada Post delivers the Vonage modem to me as it turns out she entered my postal code wrong even though we verified it a few times. The problem was, a day before it arrived Bell showed up and installed my new line and hung the lines over the posts down the street and said its temporary and they would bury it in the spring. So great I thought I don't need Vonage. At this time I was going on vacation for a week so I left.
A week later I get back, this is now 3 weeks after I signed up for Vonage and had not even opened the box they sent me. I call in to cancel because I no longer need it. This is where all the fun begins. First the person I speak with says I might as well keep the service because the fees they are going to charge me to cancel are more expensive than a years worth of service! He tried to tell me I'm on a 1 year contract which I also never agreed to or was told about. I was blown away, I told them they said I could cancel within 30 days and they said no that that is not their policy! I told them the box isn't even open and the other girl told me it activates only when I connect it and he also said that was wrong. He said no one would ever tell me that!
I was furious as he then said it was something like $150 for the modem, plus $25 for the shipping plus a $200 cancellation fee. I can't remember the exact amounts but it was close to $400. I demanded to speak to a manager at this point. Actually "demanded" sounds harsh as at this point in time I was a customer service manager at IBM so I know to stay calm and how to deal with people.
After being on hold a good 15 minutes, someone comes on saying how can I help you? I ask him if the previous rep explained my situation to him and I'm not even kidding, his words were "Yes, they explained that you want to cancel and that you expect to not pay any termination fees which you certainly will be!" I couldn't believe it! I went through the same scenario with him explaining they said 30 days to cancel etc etc. He said that isn't their policy and that it's all on their website. I said the rep never told me to go to their site to check anything and he said they don't have to, it's my responsibility as a customer to go to a company's website and find these things out on my own!!! I then asked for his full name, address and the name of the President for Vonage which he refused to give me. He told me they will not be waiving the cancel charges because their system can't do that! He said it's impossible so I might as well just pay. I couldn't even believe it, it was like talking to a 16 year old child. I've had bad customer service experiences but this is still at the top of my list. The worst part was I had all my calls recorded, so I had proof that the rep never explained any of this, and that she told me it was free for 30 days and could cancel, but of course I didn't have her permission to record it so it was useless. I recorded the call just for myself, in case I miss a user name or something important, not for any other reason. So I knew 100% I wasn't crazy that they never told me any of this.
Anyway they send me a bill for the $400 that I owe. I then tried to file a complaint with the BBB and couldn't as they advised me they no longer accept complaints from Vonage as they have such a negative rating! I then opened a dispute with the CCTS and had my lawyer send them a letter. That was 2 years ago and I've never heard from them since. I can't tell you enough times to stay far away from Vonage. IF anyone remembers the old days of AOL and trying to cancel that, they've got nothing on Vonage!
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| | government action against VONAGE Vonage and Comcrap are 2 evils I refuse to patronize.
»www.bbb.org/new-jersey/business-···11005249
"...January 21, 2010
Connecticut Attorney General Richard Blumenthal announced that consumers who have unresolved complaints against Vonage -- an Internet-based phone service -- may be entitled to restitution under a $3 million settlement reached with his office and other attorneys general.
Blumenthal urged CT consumers to contact his office in writing if they have unresolved complaints against Vonage dating as far back as Jan. 1, 2004 that may involve: unauthorized or questionable charges; inability or difficulty in canceling service; and confusion about the need for consumers to already have high-speed Internet service and to purchase additional equipment in order to receive Vonage service..." | |
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Review by (hidden by request)
(review was emailed from domain dataset-inc.com)
lodged 1.3 years ago
- Sebring,Highlands,FL
- $34 per month
- (12 month contract)
- "good plan to put customer at ease while expanding rip-off"
- "inaccurate and expensive misinformation provided"
- "will not ever use and wil not ever recommend. WILL relate my experience."
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To Whom It May Concern,
I don't expect this review to see the light of day, but it will be therapeutic for me to write it anyway. I just got off the phone with Vonage Customer Service, specifically a representative named Mike ID #52625, and am feeling ripped off and deceived. I called Vonage on
Oct. 22 to have my service cancelled. I was told that cancellations can only be done within a few days of the billing date, and to call back on
or before that date to have my service disconnected. I was further told that the rep would try and get my charges for the month of October refunded to me as well. I was advised at that time that my billing date was the 9th of the month, and that if I called the 6th, 7th or 8th, this cou
ld all be handled expeditiously. I called today, the 9th, and was told that the charge had been billed on the 8th and could not be reversed or refunded until I wrote a letter to the Vonage Billing Dept. in Holmdel, NJ, requesting the reversal of charges. I have written the letter, will send it off registered mail today, and fully expect to hear that I acted too late and no refund will be given, even though the refund remark is also contained in the record Vonage has on file. In my opinion, I have been played for a fool by this company, given inaccurate information, and will not receive so much as a thanks for your contribution from Vonage.
All this and I haven't even taken the equipment out of the box, never initiated service at any level, and will be out over $100 by the time this all
winds up. I have read many reviews of Vonage service, and they all contain an anecdote about a problem the customer has had with Vonage, although in most cases, these issues eventually get resolved at some point.
I would warn anyone dealing with this company that they stretch the letter of the law to an absurd length and comply only when they are in danger of
legal consequences. Caveat emptor-Vonage will make you jump through their hoops, so prepare yourself for the exercise.
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Wow, thats' too bad! I dropped my normal carrier which is Verizon. They were charging me $150.00 per month, and Vonage charged me $34.99 per month 4 yrs. ago and it hasn't changed!! That's including long distance, nights! I love 'em!