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Review by ilikeme See Profile

  • Location: Sugar Land,Fort Bend,TX
  • Cost: $17 per month
  • Install: about 1 days
Good "Reliable, cost"
Bad "tech support isnt the greatest, but hardly needed"
Overall "Its a great deal, especially if its $9.99 for life"
Ease of Installation:
Call Quality:
Tech Support:
Value for money:
(ratings match consensus)

I have had Vonage for about 4 years now and it has been great. Got locked on to the $9.99 unlimited for life plan, which comes to about $17 after taxes and fees. I have never had any trouble with it, even when taking it with me to the UK for a month.

member for 11.9 years, 5771 visits, last login: a few hours ago
lodged 48 days ago

PX Eliezer
Morrow Project fan


It's not 9.99 a month, you are paying almost [double] that it seems to me.

And missing out on basic VoIP features like call blocking....

Vonage has more taxes/fees than most other VoIP providers.

San Diego, CA

Re: But---

Agreed. The reviewer also said it is $17 per month. Put $9.99 in "Overall" is misleading.

Brookline, MA
And since the "for life" price doesn't include below-the-line fees, which can grow without limit, there isn't really any kind of fixed-price guarantee at all.

Review by Furrever Fur See Profile

  • Location: Grand Rapids,Kent,MI
  • Cost: $65 per month
  • Install: about 1 days
Good "Tremendous value, great call quality, knowledgeable phone personnel and fanatastic features!"
Bad "Outsourced tech support during off-hours but they try"
Overall "Still the best. Would recommend Vonage service in a heartbeat !"
Ease of Installation:
Call Quality:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

We've been more than happy with Vonage service for close to 4 years now. The price listed here ($65) is for TWO lines and a virtual number (and the fees/taxes). VonageWorld ($25.99/mo) with no contact is fantastic.

One of the BEST features is the network availability number, so that if one's internet is down, the VOIP will ring to whatever phone (landline, cell) you enter. Also: no telemarketing, no "sharing" of information as some ISP and other VOIP providers do.

Tech support is great, but ...! Like so many other companies, Vonage is outsourcing and the heavy accents (sorry) can be really hard to understand. However, the agents ARE qualified and don't read from a script. Tech support via email gives actual, helpful responses specific to an inquiry -- non of the "canned" stuff. When we had to get a replacement adapter box, the process was easy. Best of all - no pesky monthly "rental" fees !!

Vonage has only raised their fees once; the other nickle/dime increases are from government mandated fees/taxes which is for any phone line. We tried VOIP from an ISP .. never again. Rates too high, not enough features, etc etc.

Vonage - our our opinion - is the best ever. Now if they'd only add selective call screening ...

UPDATE - 10/12/2013:
Vonage tech support rocks !!! Experienced a wee bit of an irritation in calling overseas which was hearing "dead air" rather than the ringing tone which occurred once before about 12-15 months ago. After completing the Vonage online email form along with the 3 call samples I knew they needed, I received a DETAILED email addressing my issue -- and what Vonage had done to fix the problem (adjustments on their end). Problem solved; and received a telephone call to make sure everything was working properly.

Compare that tech support to script-reading CAEs, or canned emails. I also noticed that even 'tho some of the tech support folks have heavy dialects, they are definitely enunciating more.

VonageWorld has gone up a whole $1/month to $26.99 (no contract): it's still a great deal for the calls we make. Still very, very happy with them.

Still very, very pleased with Vonage VOIP service after 5+ years. It's reliable and - again - has features that are far superior to the competition, especially the so-called "bundled phone services". from certain ISPs.

Only kink is an increase in outsourced tech support during "off hours" (e.g. before 9 am EST). In fairness, they ARE knowledgeable and do go out of their way to enunciate. They are NOT "script-reading" bots -- they actually know their stuff.

Prices have inched up a few pennies due to mandated taxes/fees. Current price for VonageWorld, a second "regular" line and a virtual number + taxes/fees = $68. Happy camper w/Vonage.

member for 2.4 years, 313 visits, last login: a few hours ago
updated 51 days ago


Too busy to chat
Boca Raton, FL
·CIKTEL Telecom

1 edit

Innocence is bliss

There is a reason that Vonage's reviews and ratings put it at the bottom of the 'Good, the Bad, the Ugly' VoIP providers list: »/gbu

Those of us who subscribe to providers like Voip.ms, Anveo, CallCentric, Future-Nine, VOIPo ... and others discussed in the BBR Forums ... are paying much lower monthly/annual fees with many providers charging no taxes or add-on fees ... and offering far more features that even noobies would find useful (such as selective Call Block):
»Re: Vonage

By the way, all of the well-liked VoIP providers have their support centers in the U.S. or Canada.

Nobody is insulting Vonage customers for their loyalty to Vonage. We are aware that Vonage users simply don't appear to exhibit curiosity when better (and certainly less expensive) options are available.

Hey, think of us this way --- at least we don't denigrate Vonage users as we do those who use MagicJack, NetTalk and certain other providers with horrible products & service.

(topic offline) Some other options for you to consider ...

Moderator Action
This entire topic was removed, either temporarily, or permanently.

stated reason was: trollock

Review by benjamin See Profile

  • Location: New York,New York,NY
  • Cost: $13 per month (12 month contract)
  • Install: about 3 days
Good "Best-in-class reliability (no outages yet!), excellent call clarity"
Bad "Advertised plans are pricey"
Overall "If you get a good deal on a plan, this is by far the best VoIP option"
Ease of Installation:
Call Quality:
Value for money:
(ratings match consensus)

My Other Reviews

·Verizon FiOS
After many, many years with another provider (since VoIP first became available, in fact), I finally had reason to switch. Many of the companies I would have considered a few years ago were no longer in business or had significantly changed their service options, but Vonage was still there. Their plans were not the most affordable, but they had an excellent reputation for reliability and call quality.

I can confirm that their reputation is well deserved. Having now been on their service for almost two years, I have yet to have a Vonage-caused outage or any "problem phone calls" (where call quality was significantly affected). These were the most important factors in my selection, and Vonage has delivered. My very-high-speed, low latency FiOS broadband connection does help, but with previous providers there were still call quality issues--not with Vonage.

The other main factor I considered was price, and on that point, Vonage seemed to be way behind its competitors. However, they have some unadvertised plans that are very reasonable, depending on your needs. I get unlimited US calling for under $15 including taxes. Could not be happier.

Of course, features are also important. Vonage does not offer all that many and could improve in this area. However, the only really important option that is missing, for me, is selective call blocking (which allows you to specifically block certain numbers--or at least alternatively route them however you want). You can block callers who block their caller ID but that's really the only option. For many years, Vonage has indicated they are considering adding the feature, but it has yet to materialize. Features they do offer free with their plans include simul-ring (ringing your VoIP line and another phone at the same time), selective call forwarding (trying another line if you don't pick up, for example) and "do not disturb." Unfortunately, this last feature must be manually toggled on or off, so you could potentially forget to turn it off. Scheduled do not disturb would be more useful.

Perhaps the most important feature is the "network availability number" setting, which allows you to set a number to which all calls are transferred if your internet connection goes down. So, if you set your cell phone as that number, when your ISP has an outage, all your calls automatically go to your cell phone. That was a feature I had been begging my previous VoIP provider to add for years.

One final word, on the website. It is very good and went through a complete overhaul shortly after I started using Vonage. The features are very easy to manage and the site works really well on all mobile devices.

So, as one of the early adopters of VoIP who has tested numerous service providers, I highly recommend Vonage.

member for 13.6 years, 3295 visits, last login: 1 days ago
updated 124 days ago


Review by fatmanskinny See Profile

  • Location: Wandering
  • Cost: $12 per month
  • Install: about 5 days
Good "$9.99 a month unlimited calls, features I need, saves me $$$"
Bad "Call quality issues at times"
Overall "It meets my needs at a great price!"
Ease of Installation:
Call Quality:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Comcast Digital ..
I switched from Xfinity Voice to Vonage about a year ago. They sent me an offer I couldn't refuse - $9.99 unlimited calling (local / national) with the features I need on a home phone.

I received the self-install kit which was very easy to set up. I logged in and set up my profile and was on in less than 10 minutes. They sent the standard Vonage Box. It gets the job done.

Sometimes, I run into an issue where the box does not automatically reconnect to the network if there is a power outage. I have to power cycle it. It looks like the ethernet connection is not recognized (or lit up). The call quality is generally fine. Occasionally, callers hear my home alarm picking up as a fax on the line when they call. I am lowering the bandwidth usage to see if that may help.

Overall, I am happy with the switch. It works and when it doesn't, calls are automatically routed to my cell.

member for 10.5 years, 2652 visits, last login: 125 days ago
lodged 162 days ago


Review by mahermusic See Profile

  • Location: U.S.A.
  • Cost: $15 per month
Good "Low $$$, Crystal Clear Sound Quality, Much better service than Verizon"
Bad "None"
Overall "Get it.... save the moolah!"
Ease of Installation:
Call Quality:
Tech Support:
Value for money:
(ratings above consensus)

We just had our 11-Year anniversary with Vonage on March 7, 2014. Service is reliable, and sound quality is crystal-clear. No problems ever in those 11 years.

Also got nine Vonage referrals within that time, some of those going on or past their 9-year anniversary.

I'm so happy I ditched POTS all those years ago.... I've saved SO MUCH $$$ from AT&T and Verizon over that time.... makes me smile just thinking about it!

Attaboy, Vonage!!!

member for 13 years, 3709 visits, last login: 4 days ago
updated 171 days ago




-1 recommendation


march 7 2013???? you sure about that



Re: reply

Yup, of course!

Review by batsona See Profile

  • Location: Ellicott City,Howard,MD
  • Cost: $14 per month
  • Install: about 30 days
Good "Good quality given *stable* internet."
Bad "Mnthly auto-billing to debit card sometimes double-charges"
Overall "Still well worth the money"
Ease of Installation:
Call Quality:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Verizon FiOS
I've got the 500min per month package for $18 a month. I'm routing it thru a Linksys 2-phone, 4-ethernet device, sitting behind a Cisco PIX 501, connected to Verizon FiOS.

Calls were fairly choppy because Comcast was having issues with pole-mounted amplifiers in my neighborhood. When I went to FiOS Internet, whose issues evaporated; very stable voice quality after that.

I've only ever had Vonage, so i can't rate them against anyone else.

Porting my number from Verizon land-line, to Vonage took longer than expected. The number was not ported on the date promised. A call to tech support said, "oh yes, it is ported, we did it last nite". I insisted otherwise. "Ah, it must have not worked then." They then scheduled another port of my number which was another 2 weeks after their first try (first try took 2 weeks, thus to total of 30-day turnaround time in my ratings.) Second port worked, and have been happy ever since.


Update 8/15/2008: Everything still just fine. Vonage introduced a feature where you can block calls from coming in, that have absent callerID info, and I use this. I wish they'd offer call blocking by matching a pattern (like 1-800-xxx-xxxx) for instance. Cost up to $22 from original $18, but it's still a good deal


Update 1/20/2010 Price is up to $20 a month now, but is still a good deal. No huge technical problems.


Update 3/26/2011 - Last summer, negotiated back to "Vonage Lite", from the 500min plan. Monthly dropped from $27 to $14! For as much as I use it, I still never go over the mins, and I'm almost saving 50%. One thing, when I call certain people, I have an annoying echo in the line where I can hear myself. Not sure if its related to the other persons' side, or whether it's Vonage; haven't investigated that much.


Update 2/6/2012 - Still going strong. I'm on the Vonage-Lite plan, and the billable amnt per month is still about ~$20/month. Service works consistantly. That echo thing I complained about before went away on its own. The only problem called them about, turned out to be my own internal wiring. Good call quality. Had a situation recently where the outgoing message was not heard by the person leaving a message (me!). Phonemail system busy I guess. Still well worth it in quality vs. $$ paid.


Update 1/19/14 -- Still worth the money. We don't use the phone alot, for the Vonage-Lite plan is great at ~$20 per month. I can't EVER remember a time when there was an outage at all. The only problem I ever had was ethernet cabling to the Vonage Adaptor, which was my fault. Worth the money. No problem, stable, good quality.

member for 10.2 years, 1741 visits, last login: 5 days ago
updated 190 days ago




Never buy this

They have appointed agents who are misguiding the customers. I returned it next day of buying. Plz check properly before buying.

Review by Jackarino See Profile

  • Location: Allendale,Bergen,NJ
  • Cost: $25 per month
Good "Good quality and price"
Bad "Porting the number"
Overall "A good alternative"
Ease of Installation:
Call Quality:
Tech Support:
Value for money:
(ratings match consensus)

Good quality phone service. Never really had huge issues with it. The only problem I had was porting my number over from Cablevision.

Update 8/7/2012

Switching back to Vonage....more updates to come

Update 8/28/2012

Phone worked fine for a few days, now I cannot receive incoming calls but I can make outgoing calls. Vonage is currently working on the issue.

member for 7.5 years, 1915 visits, last login: a few hours ago
updated 211 days ago


Review by Chris 313 See Profile

  • Location: Houma,Terrebonne,LA
  • Cost: $36 per month
  • Install: about 3 days
Good "Ridiculously quick/easy set up, Cheaper then Cable VOIP, 7 Digit Dialing and more!"
Bad "Had a slight issue with payment during set up, hinky ports on the VDV23-VD ATA"
Overall "If you're looking to ditch expensive cable voice, give Vonage a try."
Ease of Installation:
Call Quality:
Tech Support:
Value for money:
(ratings match consensus)


Well, here I am trying my hand at the VOIP ring again. Back in 2004, I got tired of AT&T after some major install woes and expense. The fact that we had just paid for install of jacks and all aside, my family started looking for an alternative for every day phone use.

Considering my new cable connection, I looked into Vonage, they didn't have the area code I wanted at the time. So that way out, otherwise I'd have Vonage now for almost a decade instead of just getting started. I found my actual VOIP service in AT&T CallVantage, the very company I was itching to leave: »/comment/46873

After a false start and some bad equipment, I got started and was with them from mid 2004 to June 2008 when I switched to Comcast Digital Voice service: »/comment/69517

I've had that service from 2008 to now, but recently the rising price and temporary deals have got me down. So I went looking at Vonage again after almost a decade. They seem to have everything I want.

I got my questions answered and went for it. Signed up without much problem until I got to the payment side of things. It wouldn't take my card. After a bit, I got to the final page and payment issues persisted, they told me to call them and give them a ref number. I did. Talked to a CSR named Mary after a moment on hold. She spoke english and I could understand her. She had a bit of an accent, though. Eh, I got everything she said . She took my card again and it went through after a few minutes and things got set up. My service is active with a temporary number, but since I don't have the box yet, I can't use the service.

She told me that I'll be receiving the hardware either this Friday or next monday. That's fast service if I do say so, especially with no activation, no shipping and free equipment.

It was also mentioned when I signed up that I'll be getting a 30 dollar Best Buy giftcard. I'll be using that to buy my new modem and cut the price down from 100 down to about 50 with the price matching and all. So yay!

When I get the Vonage box in, I'll also check the status of my number port as I requested to have my number transferred from Comcast to Vonage when I signed up.
If it doesn't work out though, I'll see about getting a number from Vonage themselves. I also looked into it when I was mock signing up, just in case. I found one pretty easy to memorize and it sticks in the head, so we'll see. I'm hoping I get my current number and everything goes ok.

More to come later, after I get service actually installed.

Update: 6/7/13

Well, on 6/6 I was told that my number transfer would happen on the 7th, the same day as I would get my Vonage Box in. It worked flawlessly. Number works perfectly too. Set up was mostly a snap. Had to reset my equipment to get everything to play nice, but after that, everything's cooking. Got 7 Digit dialing, so that's a plus. VOIP services have gone a long way since my 4 year encounter with AT&T CallVantage from 2004-2008.

The only 3 things that I've noticed that mar a perfect review across the board is the ATA box they sent for the service. They use a VDV23-VD unit according to the paperwork and the one I got seems to have a bad router port. The Cat 5 cable just slides right in, not even bothering to lock in like the modem port right next to it, so anyone can just come up and yank the cable right out with very little effort. Still, I can work around this and won't be bothered by this too much. If I am, I'll call up Vonage and have them send me a new box and see if that's it or if they're all like that?

And the second thing, the way it's currently hooked up to work is limiting my system to 100 Full Duplex vs 1000 without the Vonage box in the mix. Gonna get some answers to see what I can do to fix this. For an 80 dollar device, I think I expected more, but I'm not too bothered by this either. For every problem there is a solution.

The third thing is potentially dropped calls to some numbers. I called my girl, who was expecting the call beforehand and I tried 2 times and each time it rang, ending with a message about a VM inbox that hadn't been set up yet. When she finally picked up, she talked for 2 seconds and the call dropped. I think this was on her end since she said her signal was bouncing in and out. So we'll try again later and see. Every other call I made went through flawlessly and it may be just me, but I could swear everything's louder and clearer then it was with Comcast voice service.

Overall, I'm very satisfied with the service and look forward to putting Vonage through it's paces and saving 30 bucks a month at least on my bill.

More to come as I test this out and fix the issues I mentioned.

Update: 6/8/13

Well, I've got feelers out about the 30 dollar Best Buy and the hinky Vonage Box. I did manage to solve the hook up problem I was having. I was doing this: »www.youtube.com/watch?feature=pl···7rxkKpt0

when I should've been doing this: »www.youtube.com/watch?feature=pl···C09IwmMs

Seems I also didn't give everything enough time to shake hands. (Another product of my being tired at the time.)

Vonage has really made setting up their service dirt simple and much improved from my last VOIP experience.

Had a power outage in the afternoon today that killed everything, my UPS gave me enough time to shut everything off before power completely ran out, but I noticed I lost connection to my EMTA that my former Comcast Digital Voice service used to provide me their phone service. The battery didn't keep the connection up this time. It won't matter much longer as I'll be buying my own modem and using my existing UPS as my batteries for things like the Vonage Box, modem and router.

When the connection came back on, I noticed that the telephone related lights, including the battery one were off. Guess they really do only supply power from the battery to power only the phone service. Regardless, Vonage seems to have kept their word that after porting my number from Comcast Digital Voice to Vonage, they would have my Comcast voice service disconnected for me. I'm glad to see them keeping their word.

I love the service so far.

Update: 6/9/13

With the help of a fellow Vonage user and DSLR member, Netfixer I've solved my issue with the jacks on the back of the VDV23-VD that Vonage sent me to use with their service

"About the Ethernet cable not seating:

I seem to recall that with the VDV23 boxes (I no longer use that particular ATA for other reasons) the Ethernet ports require that you push hard (and also jostle the connector a bit) to override a threshold. Once that is done, the cable is very firmly seated (in fact removing it also requires a bit of jostling because it is very tight)."

That was exactly the issue and now I've solved it, I won't be unplugging that thing for anything. It's sad, since it should be just put it in, it clicks, done. And it's not.

Now all that I believe remains is to find out where is my 30 dollar Best Buy gift card? Once I find this out, I'll really be a happy camper...

Update: 8/7/13

Got my 30 dollar Best Buy gift card in the mail from Vonage today. Gonna use it to buy my own modem for my Comcast service. So far, I now have absolutely no complaints about the Vonage service. They did everything they've said they would.

Update: 9/5/13

Well, today, I noticed my 3 month Vonage intro at 17.44 a month has expired and I'm now paying full price at 35.01. Still, it's cheaper then Comcast's solution at 60 or more a month and with the gift card bought modem, I'm saving a total of 31.99 a month over my previous set up. I think I'll look into trying to get that 9.99 a month for life plan I've seen around. But if I don't, 35 bucks is not bad over what I had before.

member for 10 years, 5893 visits, last login: a few hours ago
updated 324 days ago


Furrever Fur
united state

Vonage is terrific

In the nearly 4 years I've had Vonage, there has been only ONE rate increase ($1/month); the rest have been taxes and fees that are mandated by the government.

As far as dropped calls, you can tinker with the settings in your adapter such as the QOS. Depending on your internet use (e.g. multi-users), sometimes the QOS settings interfere with the Comcast upload speeds and voice quality. Vonage customer service is top notch; even email replies are to the point and not the canned junk !!

Review by NetFixer See Profile

  • Location: Murfreesboro,Rutherford,TN
  • Cost: $27 per month (12 month contract)
  • Install: about 1 days
Good "The service works well, and it is not AT&T."
Bad "Actually, at this time, I can't think of any bad points."
Overall "The service works well, and it is not AT&T."
Ease of Installation:
Call Quality:
Tech Support:
Value for money:
(ratings match consensus)

I have edited this review thread to remove ancient entries that are currently irrelevant. I will now only maintain relatively current information in this thread.

Ancient history summary:
I have been an on and off Vonage customer since 2004. I migrated to AT&T CallVantage for a while, but returned to Vonage when AT&T shutdown their CallVantage service.

Update: 01/01/2012:

Nothing much new to report, but the DSLR update bot is bugging me for a new review:

I currently only have my business line with Vonage (which now gets very light usage because I am retired), and it is on their $9.95 (plus bogus fees) plan. Most of the calls on that line are incoming, and the $9.95 plan still has unlimited inbound calls, so all is good.

I did recently drop my Vonage fax line because of problems that developed after changing my ISP from AT&T to Comcast (I previously reported this on my Comcast review). A recent Comcast SMC router firmware upgrade seems to have fixed that problem, but I don't trust it enough yet to cancel my RingCentral fax service and replace it with a Vonage fax line (which would be more expensive anyway with Vonage's added bogus fees).

Update: 08/11/2012:

The DSLR update bot is bugging me for a new review, so here it is:

Not really much new to report. The service still works well, and I still use it. I did have to recently replace my ancient Motorola VT2442 with my even more ancient Cisco/Linksys RTP300 because the VT2442 had started to intermittently lock up. I really hated to do that because the VT2442 had remote reboot capability and functioned quite well as a backup DNS forwarder; the RTP300 does not have remote reboot and it is a miserable DNS forwarder (timeouts are more common than successful DNS query responses).

I am toying with the idea of perhaps activating a dedicated Vonage fax line again; but I will probably wait until after Comcast releases their IPv6 firmware for my SMCD3G-CCR gateway so that I can verify that Vonage faxing will still work with that new firmware.

Update: 09/06/2012:

Well, once again I am no longer a Vonage customer. I ported my last Vonage line to AT&T yesterday, and today (after I gently reminded Vonage with an email because the line still showed as active and I could still make outgoing calls), Vonage deactivated the line and closed my account. I wasn't having any problems, but it seemed to be more efficient to just have that line as another phone number in my AT&T family plan. I can still use it as a desk phone via a bluetooth link to my GE DECT phone system, and I can also use it as a bluetooth tethered backup Internet connection when needed.

Update: 10/15/2012:

My ping-pong relationship with Vonage is alive and well.

After experiencing frequent compatibility problems between my dual band zBoost repeater and the AT&T Samsung Solstice II phone to which I had ported my old business number, I ported that number back to Vonage (their $9.99 per month "Basic Talk" plan). The only "problem", I had with porting it back to Vonage was that the expedited number port only took two business days (instead of the 1-2 weeks that I was expecting), and the number port process completed before I received the new VDV23 adapter that Vonage insisted on shipping. Fortunately I still had my old Linksys RTP300, and I re-activated it so that I could use the line. If these two business day ports are now the normal time frame, Vonage needs to start shipping their adapters using an overnight method instead of their current default of 2-7 business days.

Update: 12/18/2012:

Today I cancelled my RingCentral fax service and setup a fax line with Vonage (again). The combination of swapping my old Comcast SMCD3G gateway for a Motorola SB6121 cable modem, and installing a ZyXEL switch with advanced priority based QoS has made faxing with Vonage doable again.* The only downside so far is that I initially had to use the VDV23 ATA in order to setup the fax line (I don't like the VDV23 for multiple reasons), but I may try using my old reliable RTP300 again in a few days now that the fax service is operational (I think that the Vonage server was just having a provisioning problem that coincidentally was resolved by the time I moved both of the lines to the VDV23). I will however probably keep using the »[Equipment] !#$%&! VDV23 for long enough to see if it still has the problem of dropping the connection every time the WAN DHCP lease renews, or if the new firmware that it seemed to download has fixed that problem.

The triggers for dumping RingCentral and activating a Vonage fax line were:
1. My RingCentral bill was getting ready to increase to make it the same price as the Vonage fax line (previously it was $5 per month cheaper).
2. RingCentral had started using PDF files for received faxes, and their conversion process produced horrible results (low resolution, smudging, drop out, etc).
3. The Vonage faxes are (at least currently) sharp and detailed (the way that the RingCentral faxes used to be when they used the native TIFF file format).

* Details on how my Comcast connection is configured to allow successful faxing using Vonage can be seen at: »Update on solution for using Vonage for VoIP faxing

DSLR nag bot update 08/23/2013:

The DSLR nag bot is bugging me for a review update, so here it is:

I currently have two Vonage $9.95 Basic Talk accounts running on a Comcast connection (one for voice, and the other for dual mode voice/fax). I use D-Link VTA-VR ATAs for the service because the VDV-23 boxes that Vonage currently ships are only good for landfill (if the EPA is reading this review, I am only kidding about the landfill...they are safely stored in their original shipping boxes on a shelf in a closet). Anyone who is interested in seeing how I have everything connected can view my current network diagram at: »www.dcs-net.net/image/DCS-networ···gram.gif

member for 10 years, 5715 visits, last login: a few hours ago
updated 339 days ago




Disconnect service impossible

I've been with them for 5 years or so, but VOIPO is 1/4 the price for the same service. So I flipped to VOIPO and ported my number from Vonage to VOIPO with a week remaining in my 1 year deal with Vonage, with the accompanying emails and calls to Vonage directing them to discontinue billing. But they won't stop with the emails telling me my account is past due and this morning, they've threatened me with collection action even though I haven't had a contract or placed a call with them in over a month and a half. They're doing the same reprehensible crap they used to complain other carriers did to THEM when they started. It's revenge on a customer that leaves the store. Creepy. The hoops they make you jump through to stop the billing on their website also leads to dead web pages at the account portal. Their harassment is deliberate and infuriating. The endgame with these people should give anyone sufficient pause not to sign up in the first place. They ruined a 5 year relationship over the same thing that brought me to them in the first place, a cheaper rate than my last carrier. Now, it's war. BBB, FCC, FTC, here I come.



Re: Disconnect service impossible

dumped them five yrs ago for voip.ms and have not looked back

Review by sparky007 See Profile

  • Location: Avondale,Maricopa,AZ
  • Cost: $10 per month
  • Install: about 5 days
Good "It works"
Bad "No phone support. Just online support"
Overall "If you want basic phone for a damn good price.. This is the plan you need."
Ease of Installation:
Call Quality:
Tech Support:
Value for money:
(ratings match consensus)

It's basic talk. It's a white box version of vonage you can purchase at Walmart or online. It uses vonage's servers.


Basic phone with unlimited long distance with call waiting and caller id. Voice Mail options.

So far so good. It handles a fax machine without any issues.

member for 2.9 years, 112 visits, last login: a few hours ago
updated 1 year ago