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Review by Granamear See Profile

  • Location: Florence, Boone, KY, USA
  • Cost Contract price not specified.
Works with asterisk - Only pay for what you use.
No DID number in my area.
Easy to setup, Great audio quality.
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Installation was a snap. I simply setup asterisk per their example and I was making calls. Total time of installation was no more than 10 minutes. VoIP service has been available whenever I have needed it.

Because I only pay for what I use (0.029 cents per minute) there is no monthly fee however I have seen other IAX termination points as low at 0.019 cents per minute.

This is a prepay service with a $10.00 minimum.

I have not contacted tech support so I can't comment on that.

I do wish they had 513 / 859 area codes as this would finalize my system.

All in all, voicepulse connect does exactly what they claim, and they do it well.

member for 19.8 years, 722 visits, last login: 15.9 years ago
lodged 19.7 years ago


Review by gbroiles See Profile

  • Location: San Jose, Santa Clara, CA, USA
  • Cost Contract price not specified.
Sets up fast, voice quality good
Haven't found any
Great option for Asterisk or other IAX connections
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Value for money:

I got Asterisk working and wanted to get outbound calling working. I signed up with a $10 charge against my credit card and got the configuration instructions immediately. I followed the examples and it worked, first time. Call quality has been very good (better than I get with Vonage over the same DSL line) with no dropouts or problems at all. They give me call detail in a CSV file and toll-free calls seem to be free.

I'm very happy with their service. I haven't had any reason to contact tech support so I don't have an opinion about it.

member for 23.1 years, 386 visits, last login: 3.8 years ago
lodged 19.7 years ago


Review by rob1979 See Profile

  • Location: Palm Coast, Flagler, FL, USA
  • Cost: $14 per month (month by month)
Shipping was fast
everything else
If you have a problem with something dont hold your breath
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

VOICE PLUSE IS THE WORST

This is the worse company I have ever had to deal with. Since day 1 I have had nothing but problems with them. The first machine they sent me didn’t work. It took a week to figure that out. Only because they email you back 2 to 3 days later. They have no customer service phone number that you can call. You would think a phone service "provider" would have a customer serivce number (especailly for new customers). If you get a response from them it is like hitting the lottery. When they sent the replacement they activated a NJ number and charged me for it!!! I tried to email them on that. NO REPONSE. -- no surprise . Since then I have CANCLED the service and had to resort to American Express to get my money back. So if you ask me if I would recommend this service? Use your imagination.

member for 19.9 years, 12 visits, last login: 17 years ago
lodged 19.9 years ago

samrocks
Premium Member
join:2003-07-30

samrocks

Premium Member

Wrong Post

I wonder why BBR placed this under the mix post, I think this should be placed under the unhappy campers post because the person in the above post sounded really unhappy with his service.

norky
Premium Member
join:2002-12-02
Lithia, FL

norky

Premium Member

Re: Wrong Post

yeah, there's nothing mixed about this one. sounds like a nightmare.

bigdaddy175
join:2003-05-08
Miami, FL

bigdaddy175

Member

Re: Wrong Post

A NJ number? lmao

axle_demon
@attbi.com

axle_demon

Anon

VoicePulse is the worst

VoicePulse is the worst, been using them (trying to) since January- constant dropped calls, echoey calls, staticky calls, no dailtone. I have been emailing for 6 months, I usually get a response, but it never helps, and VoicePulse just closes the open ticket. Requests for a credit have gone unanswered. Also, the address for VoicePulse, 2227 Us Highway One #224 in North Brunswick, NJ 08902 is A UPS STORE.
Awful company, I am having to take it up with Amex.
brycen
join:2004-06-16
Berkeley, CA

brycen

Member

Wrong category.

This should be over in Voicepulse, not Voicepulse Connect. They are different services.

cb15
@rr.com

cb15

Anon

chargebacks, silly!

Companies that take credit cards do not want to incur chargeback fees, so you should really have clearly informed VP that you were considering putting a hold on the charges. Do that to get the service you are looking for and then only as a last resort contact your credit card company.

If VP can't fix your problem chances are they'll be glad to return the funds to you, compared to incurring a chargeback fee from their credit card merchant.

Review by jds17j See Profile

  • Location: Providence, Providence, RI, USA
  • Cost: $10 per month
Quick Activation, Seamless with Asterisk, Good Quality
Some service issues, not bad though, some Rates are high...
Great for use for testing out Asterisk or for Incoming Number
Web-site:
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I signed up a while ago with Voicepulse Connect and haven't really had a problem with them. I was just getting into * and wanted an IAX service I could use with it. The configuration was quite simple, both incoming and outgoing, and I use it for my voicemail system. I have extensions which are off network registered to * with softphones and i have a main menu when calling my Connect inbound number. I have a menu system set up so that the caller can reach each extension, a general voicemail box, or reach the voicemail system to check voicemail. Each extension also has a mailbox and the option to call out to the person's cell phone if they are not available. If they are not available by cell phone, the call is transfered back to the * system and a voicemail can be left there. This actually works great because the inbound number I have with Voicepulse Connect offers free incoming calls, for about $8 a month. Overall I have been pleased with the service they offer and I i like paying prepaid... Plus I have a number in a different city for Incoming. I run all of this off of a Comcast Cable connection. If you are wanting to work with *, give Voicepulse Connect a try

member for 20.1 years, 1160 visits, last login: 10.1 years ago
lodged 19.9 years ago


Review by objective9 See Profile

  • Location: New York, New York, NY, USA
  • Cost: $10 per month
Instant activation!
None
A perfect service for slightly more technical users and hobbyists.
Web-site:
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Value for money:

The VoicePulse Connect! service is based on a pre-paid system. When you sign up, you have to deposit a minimum of $10 into your account. As soon as you click "Done", your account is ready to go! They give you the SIP login/password to use in whatever hardware (Sipura SPA, Cisco ATA, Grandstream HT, etc) or software (Xten, SJPhone, Asterisk PBX, etc) that you wish. If you want incoming calls as well, you can pick a phone number and it gets instantly assigned to you. The cost of an incoming phone number is $7.99/month. This gets deducted from your available credit on the 1st of every month. They have an automatic recharge feature so you don't have to keep a close eye on your remaining balance. You just have to set the threshold and recharge level and it will take care of the rest for you. For example, you could tell them to recharge back to $10 whenever it goes below $1. The setup is amazingly easy for most hardware/software since it's as simple as adding three values to your device -- host, login, password. If you're using it for Asterisk, you're on your own for figuring out how to get it running, but they do provide example config files.

The cost for ALL outgoing calls (not including toll-free or international) is 2.95¢ per minute.

member for 20.3 years, 190 visits, last login: 19 years ago
lodged 20.1 years ago

sfcwtu
join:2004-01-10
Christiansburg, VA

sfcwtu

Member

their tech support is non-responsive

I can only get outgoing calls through. But incoming calls can't be passed to my asterisk server. I'm pretty sure there is something wrong with the number they assigned me. I sent a support email in and got no response (except an automatically generated email) from them for a week. I hope I could cancel the service and get my money back!
p2pvoice
join:2003-10-28
Dover, NH

p2pvoice

Member

Re: their tech support is non-responsive

Lots of things are good with VoicePulse and VoicePulseConnect. The BIIIG problem is support. You can't reach them by phone. They sometimes respond to emails. I once had to ask them 3 times to upgrade to their Unilimited plan - no response even for more buisness!!!

J6J6321
@dialsprint.net

J6J6321

Anon

Re: their tech support is non-responsive

VoicePulse has the best features, and the worst Customer Service Department. Vonage, and VoicePulse have about the same sound quality (which is awful), but Vonage at least has a Customer Service that you can call and speak with....I have even called VoicePulse's Investor Relations number attempting to get someone to return a call about an open ticket that was 5 days without a response.
The bottom line is this:
VOIP is not ready for prime time...yet. With better technology, we'll eventually be able to utilize these services to save money and experience good performance as well as service. That time is in the FUTURE.

Review by williamray507 See Profile

  • Location: Huntington, Cabell, WV, USA
  • Cost Contract price not specified.
PrePaid Service
None
Good for someone like me
Web-site:
Ease of Installation:
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Reliability:

I love the service because i can just buy time when i need it and it has been reliable for me and it is easy to use.


member for 22.5 years, 9575 visits, last login: 2 days ago
lodged 20.1 years ago







Review by underattack See Profile

  • Location: Quincy, Norfolk, MA, USA
  • Cost: $15 per month (month by month)
  • Install: about 5 days
fancy hardware, good email support, good sound quality
no phone support, more expensive then others
Great geek choice, in particular if you use two VoIP services (e.g. FWD)
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

First of all: This review is for the 'VoicePulse' service, not the pay-as-you-go 'Voicepulse Connect' service. But its the same company, just a different plan.

first the basics: I only did some limited testing so far. Most important to me is voice quality. I had no issue with it so far. All calls connected fine and the quality was equivalent to a regular phone.

Installation was easy. No issues with NAT and my linux firewall.

Voicepulse ships the 'Sipura' ATA (Analog Telephone Adapter). Like all of these devices, you plug one end into your network, and your regular telephone into the other end. The manual shipped with the device is meager. In particular compared to Vonage, the other VoIP company I am testing right now.

Voicepulse does offer more features (flexible call forward, conference rooms). Vonage is a bit cheaper (you get 500 instead of 200 long distance minute for $15, and international calls for countries I call are 5 Cents vs. 6 cents with voicepulse).

However, the reason I even bothered to try Voicepulse was the Sipura ATA. Its unique feature is the ability to use two VoIP provides in one device. As configured by Voicepulse, Line 1 is fixed to Voicepulse (and you can't change it). Line 2 is left open and you can use it for any other provider, like FWD or others that allow you to bring your own ATA.

Voicepulse right now only offers e-mail support. However, response times are adequate. After messing up my ATA (I just couldn't resist ), it took only a couple of hours for them to reply with detailed instructions how to re-provision it.



member for 20.8 years, 279 visits, last login: 8.3 years ago
lodged 20.2 years ago

mediarob
join:2004-01-06
Hollis Center, ME

mediarob

Member

VoicePulse Service Comments

Recently signed on with VoicePulse
Outgoing calls OK But many people with cell phones and on certain private tel networks and services can't call me...they get an error message! Online technical support has been slow or non existent.

Anyone else having similar problems? Rob

Hannnn
@client2.attbi.co

Hannnn

Anon

Re: VoicePulse Service Comments

My SPA adapter just cannot connect to voicepulse's servers in order to register. I've been paying them money for keeping the ATA at home and nothing else.. no service whatsoever. Their email support is intermittent, and plain inadequate. I'm very frustrated.
mediarob
join:2004-01-06
Hollis Center, ME

mediarob

Member

VoicePulse Service Comments
Recently signed on with VoicePulse
Outgoing calls OK But many people with cell phones and on certain private tel networks and services can't call me...they get an error message! Online technical support has been slow or non existent.

Anyone else having similar problems? Rob

UPDATE 01-20-04
Problems with cell phones and private tel networks solved. Turns out it was not the fault of voicepulse but the fault of other companies not updating their routing tables. Routing tables contain valid phone number prefixes. IE mine begins with 618 The service has improved over time...Did have two calls that were made to Ohio that suddenly dropped...hard to say if it was an issue with voicepulse

2kmaro
Think

join:2000-07-11
Oklahoma City, OK

2kmaro

(topic offline) why mess with VOIP ????


Moderator Action
This entire topic was removed, either temporarily, or permanently.

J6J6321
@dialsprint.net

J6J6321

Anon

Nigga Please!

VoicePulse has the best features, and the worst Customer Service Department. Vonage, and VoicePulse have about the same sound quality (which is awful), but Vonage at least has a Customer Service that you can call and speak with....I have even called VoicePulse's Investor Relations number attempting to get someone to return a call about an open ticket that went 5 days without a response.
The bottom line is this:
VOIP is not ready for prime time...yet. With better technology, we'll eventually be able to utilize these services to save money and experience good performance as well as service. That time is in the FUTURE.

Review by lestat99 See Profile

  • Location: Piscataway, Middlesex, NJ, USA
  • Cost: $34 per month (12 month contract)
  • Install: about 3 days
Excellent Voice Quality. Good Reliability
Email only customer service
No problems. Would sign up again!
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VoicePulse is a NJ based VoIP provider that is the leader in features. Their voicemail has been reliable and features such as "call block" come in very handy. No problems with their service so far. Only grip is that customer service is by email only. However, when I have submitted an email someone has always called me back within 24hours.

member for 23.7 years, 3032 visits, last login: 116 days ago
lodged 20.3 years ago

NFR
join:2001-10-23
Fairfax, VA

NFR

Member

Re: Voicepulse Connect

I'm in the process of deciding whether I should go with the traditional phone lines or VoIP. I'm concerned about reliability, quality, etc., as any business owner would be. Were you able to get good references for Voicepulse before going with them? And would you still sign up with them today? Any input would be greatly appreciated.

CPM
Broadband, DSL, cable
join:2001-08-24
Denver, CO

CPM

Member

Re: Voicepulse Connect

Were you able to get good references for Voicepulse before going with them?

No, Since VoIP is new technology. Reason why I went with them, since they offer a 30 days to see if you like there service if you don't you get a full refund. I been happy with them.

Would you still sign up with them today? Yes






Review by CPM See Profile

  • Location: Brooklyn, Kings, NY, USA
  • Cost: $16 per month
  • Install: about 3 days
Clear calls.
Bad customer support
Great product bad customer support
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Value for money:

They offer a great product. But they lack customer support. They need a 24 hour customer support number with a live person to talk to.

Everything else is A+

If you don't have a PnP router you will have problems installing it. But I can help if you need it. Just contact me at »www.computer-mensch-services.com

member for 22.6 years, 3069 visits, last login: 288 days ago
lodged 20.3 years ago







Review by asterisk_boy See Profile

  • Location: Hoboken, Hudson, NJ, USA
  • Cost: $10 per month
Excellent quality; runs over IAX; no fees or contracts
No unlimited service available; no calling card service
The best choice for Asterisk users
Web-site:
Ease of Installation:
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Reliability:
Tech Support:
Value for money:

as soon as I signed up and deposited $20 into my account (minimum deposit is $10), I received an email with simple and clear instructions on how to add their service to my Asterisk installation. minutes later, I was making long distance calls with no problems at all.

I've been using this service for about two months now, and cannot recall any negative experiences. while many of the consumer providers are only just now adding features such as outgoing caller id and low-bandwidth/low-complexity codecs, Connect! has had them all along. another feature which I find useful is that multiple simultaneous calls can be made from the same account.

one excellent feature of IAX is that it behaves perfectly through firewalls and routers -- none of the nat/proxy/stun hassle of SIP is necessary.

cost: 2.95¢/min for all outgoing calls to USA; $7.99/month for DID with no charge for incoming calls. international rates are satisfactory (see their site for latest rate info). my monthly usage is generally less than 350 minutes (i.e. $10 or less; I do not use the DID service). no unlimited plan is offered, but that's understandable considering the target market.

have never had to deal with tech support, so I give that a neutral rating.

one thing that would be nice to have is a calling card service integrated into account billing (but again, consider target market). however: using a combination of FWD, LibréTel, VoicePulse Connect! and Asterisk, I can easily create my own inexpensive calling card system that will function in most major cities in the USA.

this service is not right for everyone, but it's just about perfect for who I am.

supported protocols: IAX, SIP
supported codecs: iLBC, ADPCM (G726), GSM, ulaw/alaw (G711), Speex

member for 20.4 years, 40 visits, last login: 18.4 years ago
lodged 20.3 years ago