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Review by jokerz99 
Posted: 18 days ago
member for 6.5 years, 123 visits, last login: 14 days ago
 Chicago,Cook,IL
 Business customer
 Contract price not specified.
 "Quick order processing"
 "QOS issue, call routing errors, random drops"
 "I would say those looking to get packet8 to save cash ... its not worth it look at another VOIP system"
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Where does one begin.
Packet8 was quick to process my order I had all my phones in the office pretty fast. The website to setup the extensions is pretty easy to use and user friendly. After that I have nothing good to do say about it. Calls would randomly drop. Also right before a MAJOR client phone conference we hear there voice as if they are robots. We ended up talking on the speakerphone of my CFO's CELL PHONE!!. For those IT savy people... QOS is enabled on my network, the UDP and TCP port packet8 use's has priority on my network. Its even on its own dedicated switch with static IP's and static route to gateway... still major issues. It is also on its own network so there is no PC plugged into there little switch.
And tech support !! HA dont make me laugh I have been playing phone tag with there tech support.. who has still let to call me. Honestly the money you think you save you would probably lose is sales or client due to crappy voice service. I am currently looking at coredial to replace them I will post a review on them once I get there equipment.
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Review by (hidden by request)
Posted: 51 days ago
(review was emailed from domain candw.ky)
Fort Lauderdale,Broward,FL
$100 per month
"Good quality, good service,"
"Some improvements could usefully be made on documentation."
"We have used domestic and business systems extensively and both continue to work well for us."
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We run a small firm that registers companies, yachts, ships and aircraft in
different parts of the world together with insurance and fund administration
For our international communications, we have been
using the Packet 8 system for a number of years with great success.
By establishing virtual extensions in different capitals, our clients need
only make a local call and this links to our physical office on the other
side of the world. For typical businesses where local calls are allowed but
long distance calls have to be charged out, this greatly facilitates
communication and the business that emanates from it. So, it is good for us
and good for the client.
System setup is nearly all done online and is relatively easy. For
beginners with the business system, a simple descriptive overview of the
component parts, together with example configurations would be helpful to
get up to speed. Once having understood the way the system works, then the
documentation is fine.
Technical support has been great. We have never had to wait more than a few
minutes to speak to someone and always got sensible answers from courteous
people. Compared to other service centres, this is a real breath of fresh
air and a major plus for busy people who simply want to reach the right
person and get on with sorting the problem.
Over the last five years, system quality and reliability has improved
considerably. Devices rarely need rebooting and sound quality is clear as a
bell. Our system is in use every day and delivers consistently good
results. Tip: if sound quality suddenly goes off, check your microwave
oven. Some of the older units [or perhaps older ovens] seem to be
susceptible to microwave interference giving rise to the hallowed cry, "turn
off the microwave, I'm on the phone"!
One recommendation I would make is an option for a user-defined time zone.
Not all countries operate daylight saving time and not all countries are
listed. So if, for example, one could set "GMT-4", this would fix time at
Greenwich Mean Time minus four hours all year round.
If the receptionist is in the powder room when her extension rings and I
want to pick up from my extension rather than walking across the office, can
it be done? The answer is, "yes" but we found no indication in the manual
as to how. However, we posed the question by email and received an answer
overnight.
All in all we are very happy with Packet 8. We have used residential and
business systems extensively and both continue to work well for us.
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Review by (hidden by request)
Posted: 57 days ago
(review was emailed from domain beneficialconceptsgroup.com)
Stockton,Hunterdon,NJ
$80 per month
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Before I switched to Packet8's services I was utilizing one of their
"competitors" (I use that term loosely as this firm's support, service and
technology was worse than using a regular land line). I was spending hours
per week dealing with a system that was unreliable. My average hold time
was around 30 minutes to report an outage or requesting technical support.
I was calling this company with service problems at least once a week at a
minimum.
I got all of that wasted time back when I switched to Packet8. No longer do
I need to reset my phone several times a day. On the rare occasion I do
need to call for support, my average hold time is 5 minutes. When I call
Packet8 I get actual answers and immediate results.
In my mind, Packet8 is THE leader in hosted PBX phone service. I strongly
recommend this service.
Gary
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Review by (hidden by request)
Posted: 68 days ago
(review was emailed from domain ramwebsolutions.com)
Alpharetta,Fulton,GA
$220 per month (12 month contract)
"Quality, Price, Support"
"nothing"
"Awesome service"
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I have used Packet 8 for my small business for almost 2 years. Due to Packet 8's innovative web based "PBX" we were able to go to a 100% home based business. Now I have employees scattered throughout the world and our clients can't notice the difference. Call quality is great, tech support is great - the web based PBX is good, but not great. The pricing on the phone lines itself saved us lots of money - not to mention that I don't have to rent a costly location for us to "go to work".
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Review by knkayotte
UPDATED: 70 days ago
member for 7.4 years, 836 visits, last login: a few hours ago
Camp Verde,Yavapai,AZ
Contract price not specified.
"Awesome Price for Awesome Service"
"None at this point"
"Best Bang For The Buck"
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Still happy two years later, still an echo problem from time to time, but has been an outstanding service for us. Still gets one heck of a cross country workout in my household with us in AZ and family in Maine.
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My VOIP had a good work-out recently, in-laws from Maine were with us for nearly 6 months. We received/called numerous long distance calls during that time frame Maine and Florida. Not one single issue. I live in AZ so have a good ping to Packet 8's servers which seem to be in San Jose.
My wife talks to her sister in Maine at least 3 to 4 times a week for hours at a time, no issues. Wife reports slight echo, but also say line quality is much better then our pots line (which I disconnected).
I went with the Uniden Whole House System and couldn't be happier. Found a package deal at Wal-mart for 3 cordless Uniden phones for $98 and was able to register them with my Uniden Base Unit. Works perfect.
My DSl and Packet 8 has been flawless I've forgotten I'm using relatively new technology. Been plug n' play for me.
I was able to order the whole system off of their website. Gave it an average rating as I've seen better but it still works fine. Never used their Tech support so gave it an average rating as well.
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 Review by Tomek
Posted: 71 days ago
member for 6.4 years, 2785 visits, last login: a few hours ago
Brooklyn,Kings,NY
$42 per month (12 month contract)
"Unlimited International Calling"
"Taxes, Fees, Cheap Equipment, problems connecting"
"Not bad alternative to POTS, but still a long way to go"
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I was tempted to get $30 plan that included all good features and unlimited international calling for select countries. At first I noticed some quality issues, but placing it on DMZ and static IP solved some problems. However, there TWO major problems.
First, taxes, it's 29.99 plan but after everything it's 42, almost as bad as POTS it was intended to replace. Verizon will allow you to dry loop but it will carry price hike of $10, so you can say that total VoIP investment per line is $52, so virtually no savings, especially since I don't call international that often.
Another problem is the unit. It's All in One (router, ATA, phone) Uniden UIP165P. First, the handset is POS and has terrible sounds quality, I had to use base unit to talk because the noise is so bad. Inference is to blame but my 2 year old 5.8Ghz panasonic (uses same band) doesn't experience that. Last but not least, there are problems making international calls, On few occasions I was unable to hear anything not even a tone, while other party got a ring and deaf phone. Still I'm thinking if I should keep it and port the number or just leave it till contract expires.
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Review by hotchkiss
Posted: 77 days ago
member for 5.4 years, 28 visits, last login: 56 days ago
Oakland,Alameda,CA
Contract price not specified.
"I cannot name any"
"It flat doesn't work, after two weeks of daily calls. Meaningless tech support"
"Step away from their order form. Just step away."
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A tragedy from day one.
Without telling me they were going to do so, they disconnected my phone for three days. When it was installed the reception was impossible and I has not improved over time.
After a few days it stopped working and calls to my number said it was "unavailable". When I contacted them they said my prior provider, VoipYourLife had stopped my service and I must have asked them to do so. I said I had signed the form they asked for and assumed THEY had closed the account. It was then that they told me I had to keep both the VYL account AND their account open for 45 days while they were porting over the number.
Functionality has been spotty and most often completely unusable. I have never been able to complete a long-distance call after two weeks.
80510 - Telephone became completely unusable. I called and said to fix it by Monday or I will cancel the service.
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Review by jrouss
Posted: 98 days ago
member for 5.5 years, 375 visits, last login: a few minutes ago
West Lebanon,Grafton,NH
$25 per month
"Works welll behind a router"
"not cutting edge in anyway I have seen"
"Good and reliable"
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Good service,
Got my phone number back despite the whole Sunrocket mess. I would reccomend them.
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Review by snowdog
UPDATED: 118 days ago
member for 7.9 years, 151 visits, last login: 118 days ago
Elkhart,Elkhart,IN
$28 per month (12 month contract)
 about 14 days
"Works as advertised"
"website clunky"
"3.5 years and still running well."
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Update 30 Mar '08 - No problems as long as HSI is working. Just changed to Verizon DSL. We shall see how it cooperates.
Update 25 September '07 - Still going strong. No connection troubles but seldom delays in calls especially to cell phones.
Update 5 June '07 - Noticed an increase in my bill that was not due to overseas calls. Turns out they are all federal taxes and fees. What started out at ~$21/month is climbing. I'm currently being charged ~$28/month. If they climb more I'm going to look elsewhere. Service still works well. I'm still happy. Website though recently revised, needs more work. It's gotten faster but is still difficult to navigate. Be patient, you'll find what you need.
Update 28 March '07 - Since I relocated from overseas I installed the adaptor on my brother's network and the phone worked. It's been almost 5 months now and I have had no issues with the Comcast service. I can now use more features like "Find me - follow me" and call forwarding. Was disappointed with the price increase since my last update as they did not inform us but, the service works and works well. Just ensure you have a tech who knows what he's doing.
UPDATE 29 Sep - Still very happy with the service. Glad I'm fairly adept at networks and computers because I've heard Packet8's tech support is second from the bottom. Set that aside, the service is very good, sound quality is very good on average on my only outages are dsl related. Would I recommend Packet8? YES! Do I still? YES.
UPDATE 7 Feb - Still working very well. Would be great but have noticed an occasional delay in the time a person leaves a voicemail and the time the system reports it as either a broken dial tone or LED on the front panel. This happens about 50% of the time. I still highly recommend them.
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UPDATE 25 October - Still running well. The clarity is very good although I get occasional dropouts of packets. It's not a big deal as I can usually fill in the blanks or ask the person to repeat what they said. Overall, this is still a good deal for the money. Am still happy with the service.
Packet 8 Rocks!
----------------------------update 2 complete----------------------------------------------
Update 22 Sep - Advice. Don't restart the adaptor without good reason as your personal setting wil go bye-bye. I learned this the hard way when I was informed that my voice mail wasn't picking up after a reset. I checked my settings online and sure enough, voicemail was turned off. Also, when your internet connection drops, it will take a short period of time for your adaptor to reconnect to the service. I think mine took 30 minutes the last time it happened.
Anyway, for the most part, this service is really cool and works very well. I have recommended it to quite a few people and I warn them that support takes a while via e-mail...
------------------------------update complete---------------------------------
Being overseas it's very hard to get hold of US based merchants to do business. This service was mentioned to me after I winned about a $400 dollar phone bill early this summer. I ordered the service via referral and after receiving my adaptor Friday, I was VERY happy. Setup was nothing more than plugging the power adaptor into the outlet, lan cable between router and adaptor and then the phone. I called the number to activate the service, punched in my unique code and was greeted with: "your service is now active. You can hang up and make calls".
Talk about stoked! I immediately called my fiance and was impressed with the clarity. I understand that each firmware upgrade makes it even better so in my opinion, look out baby bells, VoIP rocks.
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Review by pastduejh
Posted: 136 days ago
member for 152 days, 5 visits, last login: 133 days ago
Long Beach,Nassau,NY
Business customer
$140 per month
about 5 days
"When it works right - it works good."
"When it doesn't work - it makes you sound like you are on a cell phone which makes running a business tough."
"If you need an area code not supported by your local provider - use Packet8"
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When it works right - it works good.
When it doesn't work - it makes you sound like you are on a cell phone which makes running a business tough.
If you need an area code not supported by your local provider - use Packet8.
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