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Review by Coolhandler5 
UPDATED: 7 days ago
member for 6.4 years, 747 visits, last login: 1 days ago
 Auburn,Placer,CA
 $49 per month
 "Good over-all connections"
 "Varied connection speeds"
 "It looks all good to me."
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It appears to be a good company and it is stable. It has its quirks like anything else.
Upgraded to 18000 Mbps. The down load speed gets close but not very close?
Just did a speed test, 13000Mbps. Not to close to 18000 as advertised.
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 Review by chpalmer
UPDATED: 43 days ago
member for 6.9 years, 158 visits, last login: 8 days ago
Bremerton,Kitsap,WA
$50 per month (3 month contract)
 about 3 days
"Thev'ye been reliable for uptime. Pings are usually low and offerings are better"
"Getting tech support to follow through can be a test..."
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update- 9-09
Connection still stable with a bit of slowdowns on peak hours lately.. Not bad though. Getting tech support to make a change for me (commercial connection) has gone on for weeks now for a simple dns change.
update- 6-09
I now run my business server here so opted for commercial service. Now at 6mbps 1.5mbps.
moved to 6/1service.
Ive had my install since the Charter days since it became available on my street. Since Wave took over the offerings are a welcome change. I ordered the 768/128 plan from Charter and have since been moved up to the present speed of 6 mbps 385 kbps.
There is a forum up and running here on dslreports at »wavebroadband
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 Review by AD7BK
UPDATED: 78 days ago
member for 9.6 years, 1247 visits, last login: 69 days ago
Port Orchard,Kitsap,WA
$39 per month
"Lost all good points"
"Down ALOT OF THE TIME"
"No longer a OK CABLE ISP Comcast is faster."
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I have been using a friends service for 12 months So I can not comment on PRE SALE or INSTALL but everything else I can. They have 5 Tiers Basic ranging from 256K/128k to 10MBPS/1.5Mbps prices ranging from 14.95 to 59.95 Tiers are 256k/128k, 1.5Mbps/256k 6Mbps/1Mbps 10Mbps/1Mbps and 10Mbps/1.5Mbps I currently am on the mid speed which is decent. But as soon as I get my own service. I will have 10Mbps/1.5mbps and I will revisit this review. This company has HDTV and Digital Phone. At that time I Will give a review of how the highest speed goes.
The Cable Company has destroyed itself by relasing 18 mebg service without the bandwidth to cover it so now it goes down all day long.
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 Review by Brazbit
UPDATED: 152 days ago
member for 6 years, 1896 visits, last login: a few hours ago
Port Orchard,Kitsap,WA
$55 per month (month by month)
"Technically it does connect me to the internet"
"Anemic speeds during the morning... then it slows down through the day culminating in dial-up like performance by prime time"
"Seriously considering terminating service"
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Basic no frills internet service. Gets the job done with no wow factor.
Other services exceed Wave in features, unfortunately they are not available in our service area.
When wave first took over our service area it was a step backward. Gone were the ability to create web pages and email accounts online heck you couldn't even pay your bill online. The IP addresses were detected as Canadian which made some web sites redirect customers to Canadian pages.
They have added online bill pay and the IP addresses are recognized as US addresses but email accounts and activating your web space still requires a phone call. On the plus side speeds have increased though they still lag behind other services.
**** 1/31/08 ****
Have been without service for two days. They see that seven people are without service in our area but won't send a truck to investigate unless two more call in about it. If they can see the outage in their system why the heck can't they provide a little service?
***** ARGH! *****
**** 06/09/09 ****
Service has been atrocious lately. We have the 6Mb/1Mb tier yet speed tests come back as being in the 128Kb range. Looking at the test results for Wave here on DSL reports show that this is currently common among users in Port Orchard during the evenings. We are seriously considering switching to Qwest DSL. 1.5Mb is slow by today's standards but that is currently around 12X faster than what we are getting out of Wave. Looks like it is time to wave good bye to Wave.
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 Review by drew
UPDATED: 219 days ago
member for 7.3 years, 2799 visits, last login: a few hours ago
Port Orchard,Kitsap,WA
$90 per month
"High Speed in the Area, Good latency"
"Lack of decent upload at a reasonable price"
"Much better than Charter Communications!"
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I've had Wave Cable since early '04 when they took over for Charter communications. We have zero other options for high speed, as the COs for DSL are a ways away. During the initial takeover and a few times since then, Wave has had terrible outages, but nothing that they usually had any control over.
All in all, I'm fairly happy with Wave.
Edit 3/26/08 1:27 PM: Still have Wave. I don't use their e-mail or NNTP servers, so I can't speak for their availability and speed. However, the internet service is still very solid. I get slow downs sometimes in the evenings, but nothing major and it still gets at least 350KB/s at those times.
Edit: 4/2/09 10:24PM: Wave still isn't great. They're rolling out a 18/2 package that'll have caps... caps on the lower tiers will come later. Joy.
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 Review by drhaller
UPDATED: 288 days ago
member for 6.8 years, 111 visits, last login: a few hours ago
Auburn,Placer,CA
$55 per month (12 month contract)
about 5 days
"overall the best ISP I've had to date"
"price was high for the speed"
"would recommend"
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I lived in an area of Auburn, CA that was too far for traditional DSL service.
We first had SDSL with Wizwire »www.wizwire.com/ (a great local firm I recommend) then Nor Cal Broadband »www.ncbb.net (another local firm I recommend) brought a Motorola Canopy based system to our sub-division -- Grand Oak(s)  .
When Auburn kicked out the useless cable company we had the new provider "Starstream" (old name) came in they delivered on digital cable fed by optics like they promised ahead of plan!
When they came to sell service door to door, I invited the sales dude in, offered them coffee and asked where to sign . I was the first customer turned up and only took the IP service and not cable TV (happy Dish Network customer).
We had one outage unplanned and one they gave notice on in the time I had them.
Vonage worked great over their service.
The Motorola cable modem ran very hot in my IT closet but survived!
Speed was 6M/1M (if I recall correctly).
/dan
P.S. "order to success" time was due to pre-selling before infrastructure was installed.
P.P.S. you better read this first »Wave Broadband Sloppily Employing Caps
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 Review by Beringse
UPDATED: 288 days ago
member for 5.9 years, 1604 visits, last login: 11 days ago
Sequim,Clallam,WA
$69 per month
about 2 days
"Fast speed/Bundle everything together"
"None so far, first review and will update later"
"Good value for money and great service from the Wave techs in Port Angeles."
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With QW DSL service the speeds were up to 7, not bad for a rural area. Found out that a FO line was close by and talked to the techs at Wave when I had my TV install. Went ahead and did the switch 2 days ago and it's a lot faster, sometime double (14/1) and lower latency as well-even during the peak times I still get a solid 9/1 connection.
1/24/09
Opted for the higher broadband speed, so far it's working as described with tops from 13 to 17. Uploads 1.5 to 2.2-a;; tests are done via wireless (Airport) so I still have to try it from the modem sometime to see the difference.
You do get some slowdown during peak hours but nothing noticeable on my end.
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Review by demon5
UPDATED: 294 days ago
member for 319 days, 8 visits, last login: 284 days ago
Rocklin,Placer,CA
$193 per month
"none anymore"
"Bandwidth Throttling and Worste Customer Support I have EVER dealt with"
"Find another company"
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Was great when it was starstream here in Rocklin. Wave Could care less about it's customers and they will flat out tell you that on phone. If you call them they will lie to you every single time. They will require you to go to speedtest.net before they will even speak to you when you call about internet issue. The employee's are extremely rude on the phone (that statement includes 8 out of 8 calls I made to them in the past month). Not to mention the listed prices for services are also BS to sucker people in. Used to be fine but with they're changes it is no longer true.
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Review by p3kok
UPDATED: 301 days ago
member for 6.8 years, 1613 visits, last login: 8 days ago
Port Orchard,Kitsap,WA
$170 per month
about 10 days
"Have resovled connectivity issues that do not match advertised speeds."
"Their VOIP customer service is not very knowledgable or service friendly."
"One of less then a handful of choices in my area."
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Only have a few options in my area and I believe they take advantage of this. I did have a problem with their customer service which did take several callbacks to get a rep who was willing to help me. They have made huge improvements on service over the last few months and are on the right track of gaining customer trust and satisfaction.
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 Review by shimonmor
UPDATED: 326 days ago
member for 8.8 years, 2315 visits, last login: a few hours ago
Sedro Woolley,Skagit,WA
$45 per month
about 4 days
"4Mbps, sometimes good tech support"
"Expensive"
"At least I'm connected!"
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Just moved to the almost boonies (Prairie, WA...North of Sedro-Woolley) and I was glad to hear I could get broadband. I called Wave and scheduled a connection. Called on Thursday and they would send out a guy on Tues between 8-12. He showed up around 10 and got me connected (my own modem). Took about 30 minutes. Had a problem with the connection...was only getting around 20-200kbps called tech support and the guy said he would talk to the engineers and call me back. Never called back. Called again on a Saturday and they were busy and said they would call me back in about an hour...never called back. Called Sun morning and got a tech who was very smart and helped my troubleshoot and we found it was my router which was bad. Without the router I was getting 4Mbps and with it I was barely getting dial-up. Tried to upgrade the firmware but I need a new router. Anyway, things have worked well. Only been connected for a little over a week but haven't had a problem since the router issue. I don't watch TV so I have to pay $45 per month while TV watchers get the $35 deal. Oh well.
UPDATE: It's been a couple of months now and no problems to report. Service has been fine.
UPDATE #2: It's been over a year with no problems to report. Knock on wood!
UPDATE #3: Feb 12, 2007: For the past two months I have experienced slowdowns during peak periods. I used to be 6Mbps d/l all the time but recently I see around 1 Mbps (sometimes less, sometimes 1.5Mbps) during peak periods. I checked my router, modem, and system. All work fine and I get good speeds early in the morning but when I get home, the speeds plummet...and that is primarily when I surf. I called tech support and they tell me someone has to come out to check my line. I explain that it's not my line that it's at their end and there are too many people on this node. He says someone needs to come out. So, I take half a day off work so I can sit around waiting for the cable guy (will be here between 1-5...why can't I make an appointment!!??). Guy shows up and says yes they are having problems. Yes they know about it. They are waiting for new parts to get installed and all should be ok in two days. I ask why he had to come over to my house and tell me this when I should have been told over the phone by tech support?? He says he doesn't know why. Now I lose half a day of wages to deal with idiots. Well it's been two weeks since the tech guy showed up and still no improvement! So much for two days. Have no other choice for broadband less than $100/mo. I will keep complaining.
UPDATE #4: April 29, 2007: Well the poor speeds continue during peak hours. Early in the morning I get rated speeds but around dinner time when everyone gets home and jumps on the internet, speeds take a dive. Usually see less than 1Mbps during peak times. Slows to a crawl. Called tech support to complain again but all get is sympathy. No kidding. The last tech person was very nice and understanding and she said that she was very sorry to hear that I was having problems but said all she could do is pass on the info and to call back at a future date. How's that for resolution? Sympathy. No action, just sympathy. I guess it's better than apathy. They've obviously got problems in this area (hardware issues or oversold the area) and they don't seem in any hurry to repair the problem. I guess I'll just keep calling and complaining.
UPDATE #5: December 16, 2008: The slow speeds during peak hours is an ongoing issue. Sometimes I get close to rated speed but most of the time I get a lot less. Anywhere from 0.2 to 2 Mbps. Not good. On the other hand, upload speed has been increased to 1 Mbps...and I can almost always achieve that. But that doesn't improve my surfing experience at all. How often do I need fast uploading? Not often at all. I would much rather have my rated download speed. Should I bother calling to complain? I think they have sapped my will to complain with their inaction. I'm almost used to slower speeds now. It's a shame. But I'm so tired of complaining. Do I deserve to get what I pay for? I guess not.
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wavebroadband
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Terrible Service
Waveband
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well had waves 8m x1.5 business account and allways had 7899m x1.456 all the time! and yes i use all my bandwith to it's fullness .now my business at home has increased and more bandwidth is need.i upgraded to 18mx2m and nothing but problems.my download is like a roller coaster ride. and my upload is only 1.456.i have a business account and pay alot for what i use and sign a contract to give me 18mx2m to my home of business. well don't know what went wrong with the change but looks like it's still capped at 1.5m upload speed. it's going to take a week or so for them to come out to my house to see what is wrong? thay said it's might be your modem? i said don't think so. it's on your end i had no problems till you changed my speed.my modem can handle 39m downloads speeds and 30meg upload speeds. have a surf board sb5120 modem.man i would like to have DSL new speeds thay have out today wow fast and solid. but were i live it's not possible. just need a rock solid connection. paying for what i use is no problem it's just getting what i pay for. 