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 Review by deadheadrjp 
member for 7 years, 214 visits, last login: 28 days ago
updated 63 days ago
 Auburn,Placer,CA
 $74 per month about 280 days "Very Fast; very stable" "semi-slow upload speeds; several short outages" "Stable; excellent download speeds; semi-slow upload speeds"
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Stable; excellent download speeds; semi-slow upload speeds. The best broadband provider that I have ever had and customer service reaches Americans and Americans that are skilled and professional. Highly recommended. They upgraded the lines from curb to house and connection box for neighborhood is right next to my house. There have been outages, but they have been fairly short and customer service was professional and not overseas script readers with fake names [this review was written 10-12-11]
12-10-2011: Continued excellent speed, reliability and customer service. I am more than pleased with my Wave account & my speeds are the best I have ever had available at this location (95603; note: I only have a Wave data\internet account). I am very, very, very close to the Wave box for the neighborhood & Wave dug up old cable from box to house (it was originally placed by 1980s cable TV company, when this house was built; I think it was called Sonic Cable at that time, if I recall properly). If farther from box, things might be different; I do not know. I haven't asked my neighbors, because I see lots of AT&T DSL wifi modem\router signals, plus I always forget to ask. I am very pleased with Wave at this location!
** UPDATE: 12-11-11 - Here's a current speed-test that is just about average, but it does burst higher: »www.speedtest.net/result/1642503592.png
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Review by portrait
member for 1.4 years, 4 visits, last login: 164 days ago
updated 171 days ago
- Silverton,Marion,OR
- Contract price not specified.
- "Decent service"
- "Not the smartest techs all the time."
- "decent"
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They resolved the issue.
Back to my original issue. After resolving the issue below, I called back and asked about them binding a MAC to the modem. The level 2 tech said that they dont do that, and never have. I said alright. I then went and pulled the network card that was previously working with the cable and popped that into my new router. What do you know... My internet just magically works?
We have been using wave with two static IP's for about a year and a half
now. One of the static IP's are dedicated to our webserver. I was having an
issue getting the modem to reset the MAC address to use the new card in my
firewall. So I called them up to ask if they could help out. I was put on
hold for a while, then they came back and said those IP's don't belong to us
and they are changing them. wtf? I am currently trying to fight it. If they
do change them, that will be alot of work for me to change everything over.
I will update when I have more details.
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Review by Shari
member for 264 days, 0 visits, last login: 264 days ago
updated 217 days ago
- Silverdale,Kitsap,WA
- $40 per month
- (12 month contract)
- about 8 days
- "Price better than competitors"
- "On Demand lacking, old ugly equipment, online apps not available"
- "If I could change back now, I would"
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We went with Directv when we moved here which we had some issues with them. Mainly initial installation (guy did it wrong and it looks horrible) and the exorbitant prices charged which is why we switched to Wave. I was thinking why pay more for a service when we can get the same at a cheaper price? I've had Comcast in the past and I mostly liked them so I was hoping Wave was comparable which it absolutely is not. Here are my issues with Wave. I get cable for the pay channels like HBO and Showtime so that I can see my favorite programs like True Blood, Game of Thrones (AWESOME show), Dexter, etc. Directv had On Demand but for the longest time didn't have HBO on demand which drove me crazy. Plus you had to wait for a show to download before you could watch it which could take up to 3 hours if it's HD. Wave has instant On Demand which is nice but the problem is they don't have the same content of shows that Directv had. For example, I love to watch the show Hoarders which is from TLC or Discovery channel. Directv had a bunch of these to watch while Wave has zilch. Not one episode available. I would say that Wave On Demand has half the total amount of shows that Directv has available and that includes pay channel content from HBO and such. While watching one of the shows on HBO, it mentioned an online program called HBOGo which lets you see shows ahead of time. I was all excited and got online to register and what does it show? 'Your cable provider is not registered at this time'. And of course Directv is listed. Arghhhh! I call Wave to find out why and the customer service person says that if enough people call about it, they will add it. Wonder how many months that will take? And one last thing that I was not happy about. When the install guy came and brought our receivers, they looked like something from Goodwill. Used and beat up awful, ugly, huge receivers. We try to keep our things looking nice and these receivers are eye sores. I do miss the small, attractive receivers from Directv but what can you do? I'm waiting for our year to be up and then will immediately switch back to Directv. I'll pay more but I'll also be happier with what I get.
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Review by tamayo1
member for 8.8 years, 594 visits, last login: 1.1 years ago
lodged 1.1 years ago
- Hubbard,Marion,OR
- $92 per month
- about 1 days
- "Wave has been realiable. It is the only highspeed that I can get."
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Wavebroad is the only high speed provider that I can get at my location. I have it for about 2 years but have hesitated to submit a review; I wanted to see the performance over the long haul. Customer service is always quick to answer the phone. I have the 10 mb down and 1.5 up. Doing a speed test reveals it is pretty close to the advertised speed. Realiable. I'm happy
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Review by (hidden by request)
(review was emailed from domain WAVECABLE.COM)
lodged 1.1 years ago
- Purgato
- $77 per month
- "When the system is up and running, it's ok"
- "Demanding payment for unsubstantiated bogus charges"
- "Victimization and extortion by corporation"
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I received a charge from Wave that they knew little about, nor did my
bank or Visa. Wave even had a foreign credit card number to support
their demand for additional money. It was up to me to prove my
innocence which was impossible, because I had no information. The
only fact I had was that I knew nothing about any additional charges,
nor did I have any part in the situation. Wave implied that if they
could not find someone else to assign the charges to, they would stick
me with them - which they did. And, it was my responsibility to prove my innocence to
their satisfaction. After multiple emails and telephone calls, I
realized that I would have to cave into their extortion and pay the
charge plus a late fee on money I didn't owe them. The only way I
could think of to get the vampires off my back was to meet their
demand for payment of money I never owed them. They have a forever
friend in me and I will tell everyone I meet about Wave Broadband.
There is great power in negative word of mouth advertising.
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 | | your experience is unfortunate My experience as been great with Wave for a long time now. No one needs accentricly bad promoting friend. My life has consisted of customer service and professional management. It is too bad they couldn't reconcile with you but moving on and up would be wiser. Be well in your future endeavors. | |
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 Review by drew
member for 9.5 years, 4186 visits, last login: a few hours ago
updated 1.2 years ago
- Port Orchard,Kitsap,WA
- $90 per month
- "High speed for local ISP"
- "Upload speed leaves much to be desired, routing issues, caps"
- "It's either Wave with their caps and sometimes routing issues or Qwest with 1.5Mbps DSL..."
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I've had Wave Cable since early '04 when they took over for Charter communications. We have zero other options for high speed, as the COs for DSL are a ways away. During the initial takeover and a few times since then, Wave has had terrible outages, but nothing that they usually had any control over.
All in all, I'm fairly happy with Wave.
Edit 3/26/08 1:27 PM: Still have Wave. I don't use their e-mail or NNTP servers, so I can't speak for their availability and speed. However, the internet service is still very solid. I get slow downs sometimes in the evenings, but nothing major and it still gets at least 350KB/s at those times.
Edit: 4/2/09 10:24PM: Wave still isn't great. They're rolling out a 18/2 package that'll have caps... caps on the lower tiers will come later. Joy.
Edit: 10/30/10 4:56PM: Wave is what it is. I had to go after them for about 6 weeks several months back to get them to fix a terribly overloaded node. Tier 2 support out of Kirkland was significantly better to deal with. Kudos to those guys. We have routing issues in the evenings sometimes, but it's usually on noanet's end, not Wave's.
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Review by tllehr
(review was emailed from domain wbcable.net)
lodged 1.3 years ago
- Sandy,Clackamas,OR
- $34 per month
- (12 month contract)
- "Very good price.. nice and stable.. price stayed same (2 years now)"
- "Max speed is only 18Mbits/sec - DOCSIS is only 2.0 - Slightly slow off the get go (but is great after first init)"
- "I have other options here and I am Not going to change. I even dislike cable TV but the internet is solid."
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I live in Sandy Oregon.
This was a new subdivision in 2001 and the only internet available was dialup or
Sat (Direct Duo Satellite).. so I ran the sat for 2 years.
Then I was offered DSL at a maximum speed of 768. Which is still
available today but has bumped to 1.5Mb (max for my line at my
distance).
So then Wave Broadband or IE: Wave Cable or WBCable (all the same to me)
came to our town!!
I bought the 10Mbit package and have speed tested it several times. Today it
is running at 9.89Mbit down and 1.5Mbit up.
Its funny to watch the test because the upload speed will run clear up
to 2Mbit and then instantly drop to 1.5 and flutter as if being
throttled by WB.
I have only had a few outages in the 2 years of service so far. Maximum
outage was 1 full day. (Total of 4 outages that affected me).
I pay 34.95 a month for the service and do not have TV on the line
(well, maybe its there.. I don't know haven't tested it.. but I don't
pay for anything).
I pay 4.00 a month for a leased modem that I am going to finally send
back to them. Going to buy one. I didn't want to buy one at first incase
I didn't like the service.. Well, I do like the service. It's a little laggy to
start out compared to FIOS but the throughput is there and large downloads transfer good.
They had to bore under concrete to hook me up and didn't charge a thing
for installation. (with contract) of course.
The temp line went in and was there for 5 months before the guys came to
actually run the buried line to my home.
This was over my RV pad.. so I had to drive over it a couple of times
(the temp line) before they installed the underground real final line.
My XBOX360 runs great plugged on this system.. and we have a lot of
computers and networks connected up. It holds up real nicely and the
only time I notice much lag is when we are streaming videos, kids on xboxlive and I'm
downloading all at the same time.
I wouldn't change a thing unless they try to raise my bill.. then I
would let them know that Sandy Oregon provides internet from the City.
Its called Sandy Net and its faster, cheaper and all wireless.
They come out and install a 2.4ghz panel antenna on your home.. and
point it to the nearest location (mine being the local fire station)..
I did try this for a short time 2 years ago.. it was Ok.. but couldn't
get a good connection speed. Now they have nodes here on the lamp posts
on most neighbor hood corners powered by the street lamp power.. (smile)..
so I suppose its much better now.. My neighbor has Sandy Net and pays
less than I do.. has a faster connection and says they have battery and
generators to keep it up during power outages and emergencies. (cool!)
Damon
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Review by Tieber5
member for 9.6 years, 7 visits, last login: 1.4 years ago
lodged 1.4 years ago
- Bainbridge Island,Kitsap,WA
- Contract price not specified.
- "It gets you on the internet"
- "200ms+ Latencies after 8:00pm, every night!"
- "Whatever the alternative might be, it's better."
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I got Wave when I moved from an area that had Comcast, I play PC and Xbox games, I quickly realized that this a sub-par service. During the day I can play games without many lag issues, at night it's a lag-fest. When I ping their server I get 2 hops at 200ms. I'm going to try Qwest to see if it's any better, it can't be any worse and it's cheaper.
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Review by Oregonmuscle
member for 5.3 years, 15 visits, last login: 1.6 years ago
lodged 1.6 years ago
- Mulino,Clackamas,OR
- $130 per month
- (12 month contract)
- about 14 days
- "Top notch customer care (post install), reliability, value, speed, convenience, no more "DISH/DIRECT""
- "WAVE install phone rep (1-866-928-3123) told me with confidence, "Mulino is not part of the WAVE service area""
- "Years we spent dealing with Dish, DirecTV, and MCC because it was our only choice. Not any more!"
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A little background on why the above "old" choices did not work for our situation.
The main issue always came down to cost. We were paying just under $200 a month total, here is the breakdown.
DSL (no fiber optic in this area yet) offered by Molalla Communications never met our expectations. We seemed to upgrade our speed (and modem) almost yearly yet performance was always lack luster. Playing online games (Xbox360), while someone else watched streaming video would often result in multiple buffering issues. The advertised speeds we paid for could only be reached by their local in house test. (»www.molalla.net/speed/)
--Average monthly DSL+taxes (advertised 6kbps up, 768kbps dn) (realworld use and dslreport spdtst overall average 3kbps up, 350kbps dn) $55--
Phone service was equally frustrating with MCC. In attempts to save money we tried 3 different with VOIP providers (AT&T Callvantage, Sunrocket, and Vonage). Problem was that the DSL was not reliable enough to keep a quality constant connection. So we were forced to get gouged by MCC for every little extra they could tack on to what should be "standard" features.
--Average monthly phone bill+taxes with no long distance $48--
TV-HDTV were split a few years each with DirectTV and Dish Network. Both companies have terrible customer service, both companies are deceitful with billing, neither company cares about giving current customers any type of discount for renewing their contract, Overall reliability seemed better with DirecTV, yet the SLOW responsive HD DVR converter boxes are often frustrating. Paying an extra $5 bucks a month to have reception on for TV's that are not often watched is harsh also. (Garage, tool room, guest bedroom, office, kitchen, bathroom, laundry room whatever)
--Average monthly cost+taxes. No extra "movie channels" 2 regular receivers, 1HD DVR, and 1regular DVR $89--
Now we have bundled everything with WAVE. We have Phone with UNLIMITED long D, Net is reliable super fast 10mbps up, 1.5mbps dn, And cable all the same shows/channels we had before but now it goes to 7 regular TV's as well as 2 HD DVR's Now our total bill including taxes and fees is just under $135
Check it out, they offer a 30 day satisfaction deal so ya really have nothing to loose. If ya are thinking ya don't have any other options, I live only feet from the heart of Mulino. We all that construction chaos that tears up our town a little more everyday.
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Review by revolu7ion
member for 1.9 years, 14 visits, last login: 1.7 years ago
updated 1.7 years ago
- undisclosed location
- Contract price not specified.
- "Good if you want to check your email."
- "Unusable from 6pm-12am everyday for gaming. Average 300-400ms latency."
- "Absolute nightmare for gamers, decent for average users."
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A year ago, WaveCable was great for gaming. Gamers know that it isn't the mbps that counts but rather the Ping/Latency that is important (fast response times). Somewhere down the line, WaveCable has dropped the ball, and now delivers daily extreme latency.
Now, the service is simply a nightmare. I usually have to play late because 6pm-12am is always unplayable. It only seems to get worse. Today (early Monday morning) I had to wait till 12:30am for the latency spikes to stop. I have replaced my modem, replaced my router, and reformatted my computer with absolutely no change in this problem. My neighbor a few houses down plays on a sponsored CounterStrike team and has this same problem with their highest 16mbps/2mbps up service. As I stated before, for gaming the mbps (or amount of data that's transferable) does not matter. It is the latency that counts.
Now if I want to download a file, or watch a youtube video, or browse online, this is not a problem if you don't mind everything lagging 2-3 seconds every time you click.
I called in 4-5 times when this latency would occur and their response would be: "Our side looks fine, signal strengths are great! It must be your modem/router". Well guess what, I replaced both those things, reformatted my PC, directly connect to the modem and it isn't "great". It's still quite terrible. I've had several technicians come out and they tinker a bit. Nothing changes.
I read their contract agreement and now not only does their service absolutely blow, but now you can only download 3gb of information before you get limited access to the internet. Essentially, that is ONE DOWNLOADED NETFLIX MOVIE. And this is EVEN less than even what mobile carriers allow you to download on a MOBILE DATA PLAN. I cannot stress my frustration enough.
»www.wavebroadband.com/img/subagree.pdf -- Under Section 7
"I further agree that Wave Broadband and ISP have the right to monitor my usage patterns to facilitate the provision of HSD service and to ensure compliance . . ."
I run a custom router/firewall (PFsense) that can monitor the amount of traffic in/out and I carefully stay under this limit however still receive bad service in the evenings. I ask technical support in person or on the phone and they don't acknowledge this HSD policy. Sad day, it's right in the agreement.
When 4G is available in my area (Silverdale), I'll glady take a mobile data plan over a copper wire cable company that does not care about their customers and acts like there is no problem. This is not just me, my neighbor with their highest tiered service experiences the same problems. I'd speculate their network is overloaded and they don't want to pay to upgrade their wires. Avoid at all costs unless you are the most basic user which I may even suggest DSL over this crap.
-- update 4/7/10 --
The service has only gotten worse. I've had technicians come out several times with no idea what's going on. Signal strength is great, however the latency is worse than ever. My neighbor has the same problems with latency at the same times. It's obviously an issue on their side.
Results of a tracert:
C:\Users\rev>tracert www.google.com
Tracing route to www.l.google.com [72.14.213.106]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms pfSense.local [10.0.0.1]
2 82 ms 34 ms 76 ms 10.34.0.1
3 * 59 ms 19 ms static-24-113-126-225.wavecable.com [24.113.126.
225]
4 224 ms 261 ms 240 ms 64.184.178.45
5 483 ms 475 ms 343 ms 64.184.178.21
6 302 ms 96 ms 494 ms ip-64-184-133-70.noanet.net [64.184.133.70]
7 132 ms 746 ms 16 ms 209.85.249.34
8 406 ms 242 ms 224 ms 216.239.46.212
9 98 ms 426 ms 26 ms 64.233.174.97
10 152 ms 361 ms 35 ms 64.233.174.125
11 37 ms 52 ms 227 ms 209.85.253.2
12 418 ms 212 ms 93 ms pv-in-f106.1e100.net [72.14.213.106]
Trace complete.
Keep in mind that my PFsense router box is running a traffic graph while this is going on and there is no traffic in/out at all. Yet I get such high pings. In ventrilo, I'm getting pings from 500 - 4000ms. This is around 9:30pm on a Wednesday evening.
Results of a pingtest.net
11% packet loss. Ping: 432ms. Jitter: 312ms. Line Quality: F
Is wave cable really this clueless? I've had enough. The technician comes out on Saturday but I've already ordered the gear for Sprint's 4G mobile router. They are in our area (Silverdale, WA) and offer a 30 day trial. They have faster speeds and offer just as much bandwidth for a few more bucks a month. Also unlike Wavecable, they do not limit your download limit to 3GB but rather it is UNLIMITED as the internet should be.
It's pretty funny that a mobile wireless data plan can perform better and offer more bandwidth than a broadband copper cable company. What a joke. Avoid the hassle, screw Wavecable because they will SCREW YOU!
--update-- 5/1/2010
They came out and upgraded the node. It's been better, but now it is just getting progressively worse... again.
It's a Saturday night @ 9pm. Here are my pingtest.net results.
»www.pingtest.net/result/15990807.png
12% packet loss, 444ms ping, 609ms jitter.
Brand new router, brand new modem, I'm told (by wave) that the signal strength is fantastic, newly reformatted computer with windows 7 latest updates.
Comments:
| | Same thing here. Also in Silverdale with Wavecable. Yep, their network is over taxed at right about 6-12 pm. I guess if we all start calling they might do something. How nice it is to only have one choice for the internet. | |
| | | My wave connection Mine is great! low latency and cheap no problems gaming. | |
| Ravie
join:2005-07-01
Bremerton, WA | Terrible Live in Port Orchard, WA.. The service I receive is terrible.
It's just as the OP says I continually get lag spikes around 6-4AM(Longer and later for me)
I continually lose connection and modem restarts.. I've had numerous techs out here and everything they do just makes it worse.
Bad service is bad | |
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