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Review by Dharmamooch 
UPDATED: 1 days ago
member for 2.9 years, 13 visits, last login: 1 days ago
 Rocklin,Placer,CA
 $28 per month
 "Excellent technical service, high speed, rare interruptions"
 "Happy customer with reliable 10mbps downloads"
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Wave Broadband bought Starstream Communications of Placer County, California in 2006. I was a Starstream Cable TV customer for 12 years prior. I have been grandfathered into an 8MBPS download speed for 28.95 per month (discounted $10.00 because I also have their cable TV service). It is used for Netflix streaming and works fantastic. I get DVD quality streaming movies over my internet connection.
I have had excellent technical service, never wait more than 2-3 minutes on the phone. They have helped me with issues that ended up being related to the router or computer which are not their equipment. The techs are generally friendly and seem to know what they are doing and my issues have been fixed quickly. They offer weekend tech service to the home and limit appointments to a 4 hour window. I have needed service on a few occasions and they were out in 2-3 days both times.
I use 2 cable cards from Wave Broadband in my TiVoHD and they work fantastic. My total bill for HDTV cable package, cable modem, 2 cable cards and internet is $105.00 a month.
Update 11.21.2009:
The past 2 months I have been experiencing extreme slow downs of speed in the evenings. Rumors are around that Wave is capping daily downloads to 3 GB. Once you hit the cap, they throttle your speed to 1.5m until 11:25pm that day. I asked the tech and he assured me that is not true.
I had a tech out today because of the intermittent 10-500 kbps speeds I am getting. He replaced some connectors outside the building. Time will tell if that helps.
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Review by Coolhandler5
UPDATED: 21 days ago
member for 6.5 years, 748 visits, last login: 5 days ago
Auburn,Placer,CA
$49 per month
"Good over-all connections"
 "Varied connection speeds"
"It looks all good to me."
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It appears to be a good company and it is stable. It has its quirks like anything else.
Upgraded to 18000 Mbps. The down load speed gets close but not very close?
Just did a speed test, 13000Mbps. Not to close to 18000 as advertised.
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 Review by chpalmer
UPDATED: 56 days ago
member for 7 years, 159 visits, last login: 10 days ago
Bremerton,Kitsap,WA
$50 per month (3 month contract)
 about 3 days
"Thev'ye been reliable for uptime. Pings are usually low and offerings are better"
"Getting tech support to follow through can be a test..."
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update- 9-09
Connection still stable with a bit of slowdowns on peak hours lately.. Not bad though. Getting tech support to make a change for me (commercial connection) has gone on for weeks now for a simple dns change.
update- 6-09
I now run my business server here so opted for commercial service. Now at 6mbps 1.5mbps.
moved to 6/1service.
Ive had my install since the Charter days since it became available on my street. Since Wave took over the offerings are a welcome change. I ordered the 768/128 plan from Charter and have since been moved up to the present speed of 6 mbps 385 kbps.
There is a forum up and running here on dslreports at »wavebroadband
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 Review by AD7BK
UPDATED: 91 days ago
member for 9.6 years, 1247 visits, last login: 83 days ago
Port Orchard,Kitsap,WA
$39 per month
"Lost all good points"
"Down ALOT OF THE TIME"
"No longer a OK CABLE ISP Comcast is faster."
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I have been using a friends service for 12 months So I can not comment on PRE SALE or INSTALL but everything else I can. They have 5 Tiers Basic ranging from 256K/128k to 10MBPS/1.5Mbps prices ranging from 14.95 to 59.95 Tiers are 256k/128k, 1.5Mbps/256k 6Mbps/1Mbps 10Mbps/1Mbps and 10Mbps/1.5Mbps I currently am on the mid speed which is decent. But as soon as I get my own service. I will have 10Mbps/1.5mbps and I will revisit this review. This company has HDTV and Digital Phone. At that time I Will give a review of how the highest speed goes.
The Cable Company has destroyed itself by relasing 18 mebg service without the bandwidth to cover it so now it goes down all day long.
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 Review by Brazbit
UPDATED: 166 days ago
member for 6 years, 1907 visits, last login: 1 days ago
Port Orchard,Kitsap,WA
$55 per month (month by month)
"Technically it does connect me to the internet"
"Anemic speeds during the morning... then it slows down through the day culminating in dial-up like performance by prime time"
"Seriously considering terminating service"
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Basic no frills internet service. Gets the job done with no wow factor.
Other services exceed Wave in features, unfortunately they are not available in our service area.
When wave first took over our service area it was a step backward. Gone were the ability to create web pages and email accounts online heck you couldn't even pay your bill online. The IP addresses were detected as Canadian which made some web sites redirect customers to Canadian pages.
They have added online bill pay and the IP addresses are recognized as US addresses but email accounts and activating your web space still requires a phone call. On the plus side speeds have increased though they still lag behind other services.
**** 1/31/08 ****
Have been without service for two days. They see that seven people are without service in our area but won't send a truck to investigate unless two more call in about it. If they can see the outage in their system why the heck can't they provide a little service?
***** ARGH! *****
**** 06/09/09 ****
Service has been atrocious lately. We have the 6Mb/1Mb tier yet speed tests come back as being in the 128Kb range. Looking at the test results for Wave here on DSL reports show that this is currently common among users in Port Orchard during the evenings. We are seriously considering switching to Qwest DSL. 1.5Mb is slow by today's standards but that is currently around 12X faster than what we are getting out of Wave. Looks like it is time to wave good bye to Wave.
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 Review by drew
UPDATED: 233 days ago
member for 7.3 years, 2825 visits, last login: a few hours ago
Port Orchard,Kitsap,WA
$90 per month
"High Speed in the Area, Good latency"
"Lack of decent upload at a reasonable price"
"Much better than Charter Communications!"
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I've had Wave Cable since early '04 when they took over for Charter communications. We have zero other options for high speed, as the COs for DSL are a ways away. During the initial takeover and a few times since then, Wave has had terrible outages, but nothing that they usually had any control over.
All in all, I'm fairly happy with Wave.
Edit 3/26/08 1:27 PM: Still have Wave. I don't use their e-mail or NNTP servers, so I can't speak for their availability and speed. However, the internet service is still very solid. I get slow downs sometimes in the evenings, but nothing major and it still gets at least 350KB/s at those times.
Edit: 4/2/09 10:24PM: Wave still isn't great. They're rolling out a 18/2 package that'll have caps... caps on the lower tiers will come later. Joy.
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 Review by drhaller
UPDATED: 301 days ago
member for 6.8 years, 111 visits, last login: 14 days ago
Auburn,Placer,CA
$55 per month (12 month contract)
about 5 days
"overall the best ISP I've had to date"
"price was high for the speed"
"would recommend"
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I lived in an area of Auburn, CA that was too far for traditional DSL service.
We first had SDSL with Wizwire »www.wizwire.com/ (a great local firm I recommend) then Nor Cal Broadband »www.ncbb.net (another local firm I recommend) brought a Motorola Canopy based system to our sub-division -- Grand Oak(s)  .
When Auburn kicked out the useless cable company we had the new provider "Starstream" (old name) came in they delivered on digital cable fed by optics like they promised ahead of plan!
When they came to sell service door to door, I invited the sales dude in, offered them coffee and asked where to sign . I was the first customer turned up and only took the IP service and not cable TV (happy Dish Network customer).
We had one outage unplanned and one they gave notice on in the time I had them.
Vonage worked great over their service.
The Motorola cable modem ran very hot in my IT closet but survived!
Speed was 6M/1M (if I recall correctly).
/dan
P.S. "order to success" time was due to pre-selling before infrastructure was installed.
P.P.S. you better read this first »Wave Broadband Sloppily Employing Caps
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 Review by Beringse
UPDATED: 302 days ago
member for 6 years, 1606 visits, last login: a few hours ago
Sequim,Clallam,WA
$69 per month
about 2 days
"Fast speed/Bundle everything together"
"None so far, first review and will update later"
"Good value for money and great service from the Wave techs in Port Angeles."
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With QW DSL service the speeds were up to 7, not bad for a rural area. Found out that a FO line was close by and talked to the techs at Wave when I had my TV install. Went ahead and did the switch 2 days ago and it's a lot faster, sometime double (14/1) and lower latency as well-even during the peak times I still get a solid 9/1 connection.
1/24/09
Opted for the higher broadband speed, so far it's working as described with tops from 13 to 17. Uploads 1.5 to 2.2-a;; tests are done via wireless (Airport) so I still have to try it from the modem sometime to see the difference.
You do get some slowdown during peak hours but nothing noticeable on my end.
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Review by demon5
UPDATED: 307 days ago
member for 333 days, 8 visits, last login: 297 days ago
Rocklin,Placer,CA
$193 per month
"none anymore"
"Bandwidth Throttling and Worste Customer Support I have EVER dealt with"
"Find another company"
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Was great when it was starstream here in Rocklin. Wave Could care less about it's customers and they will flat out tell you that on phone. If you call them they will lie to you every single time. They will require you to go to speedtest.net before they will even speak to you when you call about internet issue. The employee's are extremely rude on the phone (that statement includes 8 out of 8 calls I made to them in the past month). Not to mention the listed prices for services are also BS to sucker people in. Used to be fine but with they're changes it is no longer true.
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Review by p3kok
UPDATED: 315 days ago
member for 6.9 years, 1613 visits, last login: 22 days ago
Port Orchard,Kitsap,WA
$170 per month
about 10 days
"Have resovled connectivity issues that do not match advertised speeds."
"Their VOIP customer service is not very knowledgable or service friendly."
"One of less then a handful of choices in my area."
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Only have a few options in my area and I believe they take advantage of this. I did have a problem with their customer service which did take several callbacks to get a rep who was willing to help me. They have made huge improvements on service over the last few months and are on the right track of gaining customer trust and satisfaction.
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wavebroadband
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Terrible Service
Waveband
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well had waves 8m x1.5 business account and allways had 7899m x1.456 all the time! and yes i use all my bandwith to it's fullness .now my business at home has increased and more bandwidth is need.i upgraded to 18mx2m and nothing but problems.my download is like a roller coaster ride. and my upload is only 1.456.i have a business account and pay alot for what i use and sign a contract to give me 18mx2m to my home of business. well don't know what went wrong with the change but looks like it's still capped at 1.5m upload speed. it's going to take a week or so for them to come out to my house to see what is wrong? thay said it's might be your modem? i said don't think so. it's on your end i had no problems till you changed my speed.my modem can handle 39m downloads speeds and 30meg upload speeds. have a surf board sb5120 modem.man i would like to have DSL new speeds thay have out today wow fast and solid. but were i live it's not possible. just need a rock solid connection. paying for what i use is no problem it's just getting what i pay for. 