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Review by .
(review was emailed in)
lodged 12 days ago
 Seattle,King,WA
 $68 per month- (16 month contract)
 "Wave has nothing good to offer, use another service if possible." "Constant disconnects, slow connection most of the time, tech support scheduled a 4 hour window, and was still late." "I wouldn't use Wave if there was another option, I would not have this crap service."
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We pay for a high tier service, that we never get. Wave is SLOW. There are constant disconnections. The last time we called for tech support to try to get this fixed, the support guy was late after scheduling a 4 hour window, so we ended up wasting half the day waiting around for him to show. I don't doubt that he's overbooked, and can't possibly make all the appointments on time. At lease he knew what he was doing, and found a problem with the cable, and the box outside our building. He said someone would come back to fix it since he didn't have the parts, but I doubt that ever happened as service hasn't gotten any better.
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 Review by chpalmer 
member for 10.5 years, 241 visits, last login: 2 days ago
updated 189 days ago
- Bremerton,Kitsap,WA
 Business customer- $50 per month
- (36 month contract)
 about 3 days- "Thev'ye been reliable for uptime. Pings are usually low."
- "Offerings are outdated."
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update 11-12
Tech support can be clueless most of the time. Needs better offerings. Hoping the new owners take ownership and try out customer retention for a change. Had a customer that had a line cut by construction. Wave made them prove it wasn't the customer owned modem before they would proceed any further troubleshooting. Rookies!
update- 9-09
Connection still stable with a bit of slowdowns on peak hours lately.. Not bad though. Getting tech support to make a change for me (commercial connection) has gone on for weeks now for a simple dns change.
update- 6-09
I now run my business server here so opted for commercial service. Now at 6mbps 1.5mbps.
moved to 6/1service.
Ive had my install since the Charter days since it became available on my street. Since Wave took over the offerings are a welcome change. I ordered the 768/128 plan from Charter and have since been moved up to the present speed of 6 mbps 385 kbps.
There is a forum up and running here on dslreports at »wavebroadband
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 | | NO NO NO my foster dad owns a business where they have wave broadband, one i hosted a web/game server with there data center, apparently i got ddoss hacked by one of my disgruntled players, and the data center came to me and said, they didn't want my server there any longer. of course if a simple doss attack caused them so much trouble they are basically noobs in my eyes for not being able to deal with the problem properly.
a few years later, i am told i was going to move up there. problem is im currently developing morpg and it requires tcp/ip data streams from server to client side that i programed.
After seeing all these horrid and scary reviews, i certainly not looking toward to the move up there. Ill do what ever i can to stay with Comcast and not move to this area with this crappy, overran, noobish, stuck, snobbish up prick of a wave broadband company.
My idea is to host all my servers in Seattle and not give a penny to these noobs they call wave broadband.
-MadApples | |
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Review by machine156
member for 272 days, 1 visits, last login: 271 days ago
updated 272 days ago
- Garberville,Humboldt,CA
- $60 per month
- "Faster than dial-up"
- "Expensive & Slow"
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In this area, we have one choice for internet, Wave Broadband, $60 for 1.5mbit/sec down and 768kbit/sec up; bandwidth test get 0.6 to 1.2mbit down, downloads go about 40-80kbyte/sec, Hulu, Netflix and other streaming video constantly buffer. The local office has told us they are not allowed to complain to corporate office about speeds or they will loose their jobs. We have also been told that the Internet wasn’t intended for streaming video and to many people are doing so. We get mailed and e-mailed offers for the services they provide all other Wave service locations, but when we call to get them, they say they are not available to us. When we call and complain about the slow service, they say ‘we can upgrade your service’ then they say ‘oh those services are not available in your area’
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Review by Evilempire
member for 5.8 years, 181 visits, last login: 283 days ago
lodged 1.2 years ago
- Stanwood,Snohomish,WA
- $80 per month
- (12 month contract)
- about 3 days
- "50/5 Fast as Hell!!! $80 a month!!!"
- "Miss Biz class service. Now on residental"
- "Works Pings time are not as good as Biz Class!!"
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Well I will update more this week. This is a new installation in a new home. Getting max speeds through Newsgroups and torrents are rocking. Netflix Streams fast and never buffers after the movie starts. 300gb cap sucks!! I already miss my 600gb cap. Will have to manage it a little better. Cost less then 18mbps Biz class at least for the 1st year!!!
Will update in a few weeks
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 Review by deadheadrjp
member for 8.3 years, 217 visits, last login: 298 days ago
updated 1.4 years ago
- Auburn,Placer,CA
- $74 per month
- about 280 days
- "Very Fast; very stable"
- "semi-slow upload speeds; several short outages"
- "Stable; excellent download speeds; semi-slow upload speeds"
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Stable; excellent download speeds; semi-slow upload speeds. The best broadband provider that I have ever had and customer service reaches Americans and Americans that are skilled and professional. Highly recommended. They upgraded the lines from curb to house and connection box for neighborhood is right next to my house. There have been outages, but they have been fairly short and customer service was professional and not overseas script readers with fake names [this review was written 10-12-11]
12-10-2011: Continued excellent speed, reliability and customer service. I am more than pleased with my Wave account & my speeds are the best I have ever had available at this location (95603; note: I only have a Wave data\internet account). I am very, very, very close to the Wave box for the neighborhood & Wave dug up old cable from box to house (it was originally placed by 1980s cable TV company, when this house was built; I think it was called Sonic Cable at that time, if I recall properly). If farther from box, things might be different; I do not know. I haven't asked my neighbors, because I see lots of AT&T DSL wifi modem\router signals, plus I always forget to ask. I am very pleased with Wave at this location!
** UPDATE: 12-11-11 - Here's a current speed-test that is just about average, but it does burst higher: »www.speedtest.net/result/1642503592.png
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Review by portrait
member for 2.7 years, 4 visits, last login: 1.7 years ago
updated 1.7 years ago
- Silverton,Marion,OR
- Contract price not specified.
- "Decent service"
- "Not the smartest techs all the time."
- "decent"
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They resolved the issue.
Back to my original issue. After resolving the issue below, I called back and asked about them binding a MAC to the modem. The level 2 tech said that they dont do that, and never have. I said alright. I then went and pulled the network card that was previously working with the cable and popped that into my new router. What do you know... My internet just magically works?
We have been using wave with two static IP's for about a year and a half
now. One of the static IP's are dedicated to our webserver. I was having an
issue getting the modem to reset the MAC address to use the new card in my
firewall. So I called them up to ask if they could help out. I was put on
hold for a while, then they came back and said those IP's don't belong to us
and they are changing them. wtf? I am currently trying to fight it. If they
do change them, that will be alot of work for me to change everything over.
I will update when I have more details.
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Review by Shari1
member for 1.9 years, 0 visits, last login: 1.9 years ago
updated 1.8 years ago
- Silverdale,Kitsap,WA
- $40 per month
- (12 month contract)
- about 8 days
- "Price better than competitors"
- "On Demand lacking, old ugly equipment, online apps not available"
- "If I could change back now, I would"
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We went with Directv when we moved here which we had some issues with them. Mainly initial installation (guy did it wrong and it looks horrible) and the exorbitant prices charged which is why we switched to Wave. I was thinking why pay more for a service when we can get the same at a cheaper price? I've had Comcast in the past and I mostly liked them so I was hoping Wave was comparable which it absolutely is not. Here are my issues with Wave. I get cable for the pay channels like HBO and Showtime so that I can see my favorite programs like True Blood, Game of Thrones (AWESOME show), Dexter, etc. Directv had On Demand but for the longest time didn't have HBO on demand which drove me crazy. Plus you had to wait for a show to download before you could watch it which could take up to 3 hours if it's HD. Wave has instant On Demand which is nice but the problem is they don't have the same content of shows that Directv had. For example, I love to watch the show Hoarders which is from TLC or Discovery channel. Directv had a bunch of these to watch while Wave has zilch. Not one episode available. I would say that Wave On Demand has half the total amount of shows that Directv has available and that includes pay channel content from HBO and such. While watching one of the shows on HBO, it mentioned an online program called HBOGo which lets you see shows ahead of time. I was all excited and got online to register and what does it show? 'Your cable provider is not registered at this time'. And of course Directv is listed. Arghhhh! I call Wave to find out why and the customer service person says that if enough people call about it, they will add it. Wonder how many months that will take? And one last thing that I was not happy about. When the install guy came and brought our receivers, they looked like something from Goodwill. Used and beat up awful, ugly, huge receivers. We try to keep our things looking nice and these receivers are eye sores. I do miss the small, attractive receivers from Directv but what can you do? I'm waiting for our year to be up and then will immediately switch back to Directv. I'll pay more but I'll also be happier with what I get.
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Review by tamayo1
member for 10 years, 594 visits, last login: 2.3 years ago
lodged 2.3 years ago
- Hubbard,Marion,OR
- $92 per month
- about 1 days
- "Wave has been realiable. It is the only highspeed that I can get."
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Wavebroad is the only high speed provider that I can get at my location. I have it for about 2 years but have hesitated to submit a review; I wanted to see the performance over the long haul. Customer service is always quick to answer the phone. I have the 10 mb down and 1.5 up. Doing a speed test reveals it is pretty close to the advertised speed. Realiable. I'm happy
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Review by (hidden by request)
(review was emailed from domain WAVECABLE.COM)
lodged 2.4 years ago
- Purgato
- $77 per month
- "When the system is up and running, it's ok"
- "Demanding payment for unsubstantiated bogus charges"
- "Victimization and extortion by corporation"
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I received a charge from Wave that they knew little about, nor did my
bank or Visa. Wave even had a foreign credit card number to support
their demand for additional money. It was up to me to prove my
innocence which was impossible, because I had no information. The
only fact I had was that I knew nothing about any additional charges,
nor did I have any part in the situation. Wave implied that if they
could not find someone else to assign the charges to, they would stick
me with them - which they did. And, it was my responsibility to prove my innocence to
their satisfaction. After multiple emails and telephone calls, I
realized that I would have to cave into their extortion and pay the
charge plus a late fee on money I didn't owe them. The only way I
could think of to get the vampires off my back was to meet their
demand for payment of money I never owed them. They have a forever
friend in me and I will tell everyone I meet about Wave Broadband.
There is great power in negative word of mouth advertising.
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| | your experience is unfortunate My experience as been great with Wave for a long time now. No one needs accentricly bad promoting friend. My life has consisted of customer service and professional management. It is too bad they couldn't reconcile with you but moving on and up would be wiser. Be well in your future endeavors. | |
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 Review by drew
member for 10.8 years, 4739 visits, last login: a few hours ago
updated 2.5 years ago
- Port Orchard,Kitsap,WA
- $90 per month
- "High speed for local ISP"
- "Upload speed leaves much to be desired, routing issues, caps"
- "It's either Wave with their caps and sometimes routing issues or Qwest with 1.5Mbps DSL..."
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I've had Wave Cable since early '04 when they took over for Charter communications. We have zero other options for high speed, as the COs for DSL are a ways away. During the initial takeover and a few times since then, Wave has had terrible outages, but nothing that they usually had any control over.
All in all, I'm fairly happy with Wave.
Edit 3/26/08 1:27 PM: Still have Wave. I don't use their e-mail or NNTP servers, so I can't speak for their availability and speed. However, the internet service is still very solid. I get slow downs sometimes in the evenings, but nothing major and it still gets at least 350KB/s at those times.
Edit: 4/2/09 10:24PM: Wave still isn't great. They're rolling out a 18/2 package that'll have caps... caps on the lower tiers will come later. Joy.
Edit: 10/30/10 4:56PM: Wave is what it is. I had to go after them for about 6 weeks several months back to get them to fix a terribly overloaded node. Tier 2 support out of Kirkland was significantly better to deal with. Kudos to those guys. We have routing issues in the evenings sometimes, but it's usually on noanet's end, not Wave's.
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