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 Review by AD7BK 
UPDATED: 93 days ago
member for 9.6 years, 1247 visits, last login: 84 days ago
 Port Orchard,Kitsap,WA
 $39 per month
 "Lost all good points"
 "Down ALOT OF THE TIME"
 "No longer a OK CABLE ISP Comcast is faster."
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I have been using a friends service for 12 months So I can not comment on PRE SALE or INSTALL but everything else I can. They have 5 Tiers Basic ranging from 256K/128k to 10MBPS/1.5Mbps prices ranging from 14.95 to 59.95 Tiers are 256k/128k, 1.5Mbps/256k 6Mbps/1Mbps 10Mbps/1Mbps and 10Mbps/1.5Mbps I currently am on the mid speed which is decent. But as soon as I get my own service. I will have 10Mbps/1.5mbps and I will revisit this review. This company has HDTV and Digital Phone. At that time I Will give a review of how the highest speed goes.
The Cable Company has destroyed itself by relasing 18 mebg service without the bandwidth to cover it so now it goes down all day long.
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 Review by Brazbit
UPDATED: 167 days ago
member for 6 years, 1907 visits, last login: 2 days ago
Port Orchard,Kitsap,WA
$55 per month (month by month)
"Technically it does connect me to the internet"
"Anemic speeds during the morning... then it slows down through the day culminating in dial-up like performance by prime time"
"Seriously considering terminating service"
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Basic no frills internet service. Gets the job done with no wow factor.
Other services exceed Wave in features, unfortunately they are not available in our service area.
When wave first took over our service area it was a step backward. Gone were the ability to create web pages and email accounts online heck you couldn't even pay your bill online. The IP addresses were detected as Canadian which made some web sites redirect customers to Canadian pages.
They have added online bill pay and the IP addresses are recognized as US addresses but email accounts and activating your web space still requires a phone call. On the plus side speeds have increased though they still lag behind other services.
**** 1/31/08 ****
Have been without service for two days. They see that seven people are without service in our area but won't send a truck to investigate unless two more call in about it. If they can see the outage in their system why the heck can't they provide a little service?
***** ARGH! *****
**** 06/09/09 ****
Service has been atrocious lately. We have the 6Mb/1Mb tier yet speed tests come back as being in the 128Kb range. Looking at the test results for Wave here on DSL reports show that this is currently common among users in Port Orchard during the evenings. We are seriously considering switching to Qwest DSL. 1.5Mb is slow by today's standards but that is currently around 12X faster than what we are getting out of Wave. Looks like it is time to wave good bye to Wave.
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Review by demon5
UPDATED: 309 days ago
member for 334 days, 8 visits, last login: 299 days ago
Rocklin,Placer,CA
$193 per month
"none anymore"
"Bandwidth Throttling and Worste Customer Support I have EVER dealt with"
"Find another company"
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Was great when it was starstream here in Rocklin. Wave Could care less about it's customers and they will flat out tell you that on phone. If you call them they will lie to you every single time. They will require you to go to speedtest.net before they will even speak to you when you call about internet issue. The employee's are extremely rude on the phone (that statement includes 8 out of 8 calls I made to them in the past month). Not to mention the listed prices for services are also BS to sucker people in. Used to be fine but with they're changes it is no longer true.
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Review by groofus
UPDATED: 1 year ago
member for 1 year, 8 visits, last login: 364 days ago
Woodland,Yolo,CA
$72 per month
"Fastest connection available to me"
"high price and poor support"
"Only get if you need the speed"
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I was with Charter when it became Wave. All of my servies and monthly fees carried over. I was comparing my bill against what their website shows for current charges for my area and I'm currently paying $17 a month higher than I should be. I tried to upgrade my service online but get a message that no upgrades are available to me. I don't often have any way of contacting them during business hours as I work at very odd times.
I have been getting the fastest internet package available for about 5 years. I started with 3m/256 and every time they upgraded so did I. I am currently at 10M/1.0M (I think). I would like to go faster but right now I can only increase upload speed to 1.5M.
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Review by groingo1
UPDATED: 1.2 years ago
member for 5.7 years, 27 visits, last login: 63 days ago
Port Orchard,Kitsap,WA
$35 per month
 about 2 days
"NONE"
"Line speeds drop by over 80% late afternoon thru evening"
"They haven't a clue what they are doing!"
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I have been fighting with these clowns for many years over the same issue, late afternoon thru the evening the line speeds nose dive to 30% of what they should be and they kept giving me the same song and dance, "yep, the signal is pretty bad, looks like your on the very end of our service area" or the old, "you need to replace your modem bit"...I did three times and no difference.
The past two months they sent techs out five times and only one time did they do anything, again with the excuses!
But then a tech came out that said something different, he told me confidently that it was a bad REPEATER.
I learned that repeaters are a lot like power transformers, they boost and re-energize signals every so many feet...makes sense and now the phone techs agree, must be a repeater.
Well, the service guy did some followup work and found that from the node that serves my area to my repeater I had a lot of line noise, mainly from LACK OF MAINTENANCE by WAVE!
He worked on tuning the system today and re-tuned my repeater and it is evening and line speeds are 99% of what they should be...lets hope it holds.
The bottom line either way, got slow line speeds in the late afternoon and evening, tell the cheap Bas-ards to check the repeaters and be sure they have been re-calibrated recently!
If your in the Port Orchard service area the guys name is Eric Johns...ask for him!
UPDATE: 7/24/08
Well, the golden child Eric Johns has mysteriously become un-available and the problems continue so I took it to the CEO of Wave Steve Weeds...he promised it would be resolved right away.
A week has now come and gone and not only has time passed the terminology keeps changing, the most recent terms to describe the problem were bad repeaters, bad transmitters, upstream problem, too much line noise and now we have low bandwidth in your area and that...will take another two weeks to fix.
The tech was telling me this is a wide spread problem that is a result of their OVERSELLING services and not having enough bandwidth...That I Believe!
I fully expect the next thing to blame will be Alien spaceships in the area!
For the past three nights, one out of three was good, the rest were running at 9.3 KBs after 7 in the evening!
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Review by twogreek
UPDATED: 1.3 years ago
member for 5.8 years, 19 visits, last login: 116 days ago
Sedro Woolley,Skagit,WA
$34 per month
"When working it's ok"
"When it's not they don't have much technical knowledge to resolve issues"
"Don't rely on them for critical connections."
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I got this connection when it was first available in my area 5 years ago when 3 Meg was the fastest they had. Now I notice that the price I pay is supposed to be 6 Meg and they still have me capped at 3. $34.95 plus cost of cable TV AND digital package.
I have a degree in computer electronics, a degree in Information Technology, I am Cisco certified, I have been both a Network Engineer and a Network Administrator for major, critical operations companies.
Two weeks ago I started noticing connection and latency problems. A week ago latency got bad enough for secure logins to time out while waiting for simple text pages to download. I called to report the problem. Four days ago, although the modem had an IP, there was no connectivity at all. I called and was assured that a Technician would be at my home the next day. Still waiting for someone to show up.
During the day upload speeds are near what they should be but download speeds are less than 50 kbps and sometimes less than 10. Packet losses during the day range from 15% to 65%. For the last two days, from midnight to 9 am there is no connectivity period.
Last time this issue existed they required me to pull my LAN off the modem and do a fresh install of the O.S. on the connected PC before they would send a technician. If you have any more than that for them to deal with don't expect much expertise from them.
THERE IS NO EXCUSE FOR THIS. IT'S A SIMPLE PROBLEM.
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Review by wolfieman420
UPDATED: 1.7 years ago
member for 3.4 years, 5 visits, last login: 337 days ago
Belfair,Mason,WA
$160 per month
"Good equipment... I guess...."
"No On-demand anything cool anymore, paying for 10mbps/1.5 and getting 4 and 1"
"They need better cheaper movies on-demand or lower the price of their cable, Seriously need to update their internet support"
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So I have had wave before now at an apartment it was... as we say .... ok... at best. Then moved up the street literally like 2 blocks and got Comcast, Thank God!!! They at least had decent On-demand and radio channels without Fuzz and static. Then moved into my own house and found out I had to go with Wave again. Even though I had been with wave for 2 years prior paying like 150 a month for cable and internet they still made me pay up front again, gee what a trusting local company.
Then once we got our service all they had cool was shotime and tmc with our package. We never use these channels and we miss our good on-demand and miss our radio channels. We miss comcast and as much as Wave looks and acts like comcast they are not and just need to be bought out so we can get some fiber optics in here like comcast is doing in Oregon. BTW GUYS WE GET OUTDATED EQUIPMENT IN WASHINGTON, EVERYTIME WE GET NEW EQUIPMENT OREGON HAD IT 5 MONTHS PRIOR. At least that was comcast that is why I said wave was cool cause they gave me some of the new stuff comcast is rolling out in Oregon
Oh and the install guy was like a crazy ADD person that wanted to pull all my stuff out and hook it all up even though I continuously said I would do it. Watch out for that crazy dude with glasses and then he even forgot his line tools and had to comeback after he go to the next customers house and started installing under the house.
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 Review by downinit
UPDATED: 1.8 years ago
member for 7.9 years, 428 visits, last login: 173 days ago
Port Orchard,Kitsap,WA
$54 per month
about 10 days
"Speeds exceed tiers at times (very nice)"
"Horrid news server speed caps. pings are Terrible since system upgrades."
"Service is Terrible... prices are also ok...."
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Considered Qwest but the speeds/price weren't what i was looking for..
Speed tier: 10 Mbps down/768 Kbps up
Installation was terrible at first, but after it was installed things have been great on the most part...
The speeds can be very fast at times, hardly drops below the tier speed...
Some Connection drops have happened... Tv service drops quite a bit. 
Modem: SB4100
Update: Since the system Upgrades in Dec, the services has made a turn for the worse, speeds are still there when the service actually works, but pings and websites slow to a stop.. I wouldn't Recommend the service to anyone at this time..
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Review by djliku
Posted: 2.5 years ago
member for 2.5 years, 7 visits, last login: 1.5 years ago
Cerritos,Los Angeles,CA
$65 per month
"Speed is good when it's not throttled."
"They punish you for using your internet connection."
"Wait for Fios to come, they give you a high speed than tell you not to use it."
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I had the service for a couple of months and than they called me telling me that I download too much. They said that a Power User account should be used for "checking your kids grades, checking email, or downloading 1 or 2 songs." They said I had gone over their limit so I asked what their limit was and they would not give a number. How can they request for their users to stay within a limit if they themselves do not know the limit. Why pay $65.00 a month for Power User to have them call you telling you to only use it as if it were a dialup. Wait for FIOS to come, I heard that Long Beach is almost complete and Cerritos should be next.
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 Review by PhoneBoy
UPDATED: 4.5 years ago
member for 7.8 years, 1486 visits, last login: 1.2 years ago
Port Orchard,Kitsap,WA
 Business customer
$203 per month (12 month contract)
"Low latency, good connectivity"
"best prices require a 2 year agreement, can't support both dynamics and static IP"
"it works alright"
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Since I was a former Charter Communications customer (Business-level service, only because I needed static IPs), I cannot comment on install. They now have pricing information for their business service online, and the prices have come down significantly since the Charter days.
Where Wave is out-of-line in terms of prices is with static IPs. $15 for a static. Give me a break. Qwest charges $15 for a block of 5 (usable) on a subnet no less. They are also out of line in terms of requiring a 2 year agreement for the prices they advertise on their site. Otherwise, you can expect to pay $20 more per month for a 1-year agreement. Technology can change quite a bit in 2 years time. I do not want to be locked into a price point and service level that doesn't make sense down the road.
Many things you think an ISP like Wave would automate, for example provisioning static IPs or changing reverse DNS entries should be something you can change via a web portal. Not with Wave. It requires a phone call, and that assumes the person who answers the phone knows where to route you.
It is clear to me that Wave has more or less bolted on extra speeds and IP addresses to a consumer-level service. There has been little thought to providing business-level customer service.
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wavebroadband
Waveband
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well had waves 8m x1.5 business account and allways had 7899m x1.456 all the time! and yes i use all my bandwith to it's fullness .now my business at home has increased and more bandwidth is need.i upgraded to 18mx2m and nothing but problems.my download is like a roller coaster ride. and my upload is only 1.456.i have a business account and pay alot for what i use and sign a contract to give me 18mx2m to my home of business. well don't know what went wrong with the change but looks like it's still capped at 1.5m upload speed. it's going to take a week or so for them to come out to my house to see what is wrong? thay said it's might be your modem? i said don't think so. it's on your end i had no problems till you changed my speed.my modem can handle 39m downloads speeds and 30meg upload speeds. have a surf board sb5120 modem.man i would like to have DSL new speeds thay have out today wow fast and solid. but were i live it's not possible. just need a rock solid connection. paying for what i use is no problem it's just getting what i pay for. 
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