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 Review by mm 
member for 10.8 years, 4425 visits, last login: a few hours ago
updated 9 days ago
 Matawan,Monmouth,NJ
 $17 per month about 30 days "Nice features good customer service" "Unreliable chronic issues" "Not great, not terrible"
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I have been with voice pulse for about 3 years and these last 8 months it's been frustrating. Constant Voice Mail issues and calls not getting connected to me. They have great customer service but with these chronic issues the service has become too unreliable since that 2010 summer meltdown last year.
I also have many complaints from the other end of the conversation that the voice quality is poor, on my end it sounds fine. I use FIOS as my provider which is great for low latency numbers so I doubt that is the problem. The complaints started after the meltdown.
My last conversation with customer service left me feeling they really don't care. I was disappointed that they just want to pass the buck and blame YouMail. They picked YouMail and it's their partner and they need a better communication between the companies and stop pointing fingers and just fix the issues.
2/2012 update
Things have calmed down with the voice mail issues. I still have some voice quality issues. I tend to use my iPad with TalkaTone to make outgoing calls and most of my friends tell me it sounds better than Voice Pulse.
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 Review by swintec
member for 8.1 years, 3816 visits, last login: a few hours ago
updated 50 days ago
- Alfred,York,ME
- $15 per month
- about 3 days
- "Tech Support, Call Quality and Features"
- "Wish they had some new features..."
- "This Company is THE VoIP company"
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December 2011 Update- Voicepulse is still great! I do see a bit of a hit on quality since they moved their systems, but overall a great service still.
March 2010 Update- What can I say, everything still just works, and that's what you want in a VoIP company. I am coming up on my 5 year anniversary with them and I can count how many service issues I have had with them on one hand.
UPDATE- 5-02-08- Service continues to be top notch, I now have two lines with them. Only thing I wish is that they rolled out at least ONE new feature...but I guess if thats the worse I can come up with, it really is a non-issue. 
UPDATE- 7-05-06- Still have Voicepulse and I am right at my 1 year mark for service with them. They are still what a VoIP company should be. Have not had any real outages this year. The feature set has remained the same however since I signed on with them, I wish they would roll out at least one or two new features at some point. One good thing, I now have 911 service. All emergency calls get forwarded to my local dispatch center. I believe most of Voicepulses coverage area has 911 service now. Tech support is top notch with any questions you may have, THEY actually call YOU to make sure all issues and questions are addressed. When was the last time a company did that? Bottom line, they are the Cadillac of VoIP service. Once we ditched Verizon, we never looked back.
I looked over many VoIP companies over the course of a year as they started to pop up and none could offer me Line porting for my Maine number. Then low and behold back in June, voicepulse showed they could do it. So i signed up for there service ASAP. Sign up went smoothly online through there site and the forms to start the LNP were emailed quickly once I called and asked for them. Adapter arrived in about 3 days. Plugged in and away I went. Porting my number took about 3 weeks, not bad at all. The original adapter went bad so i had to deal with tech support quite a bit while they troubleshooted it over the phone and finally agreed to send a new one. Credit for the original took quite awhile but eventually happened. Now with new adapter I am cooking right along on there local unlimited plan. Don't let the word "local" make it sound like nothing, there local calling areas tend to be entire area codes, and I also get 200 minutes for anywhere else in the country. Plenty for this house. 911 is non existent as of now but i assume in time it will be implemented because of the FCC. This company also offers one of the better feature sets out there. The telemarketer block is priceless. Overall, you can not go wrong.
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 63 days ago
- Baltimore,Baltimore City,MD
- $16 per month
- "It's cheap, that's all"
- "They have a terrible customer service policy of never giving refunds after 30 days, even if your service never worked."
- "Horrible company and even worse supervisors. Wasted $172 on dead air."
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We used to have pretty good service with them, but after about 8
months the clarity was too poor to even place a call. We also had our
number taken away, even though it was not supposed to change. We
disconnected and a year later reconnected. I was about to have heart
surgery and we would need a house phone. Well we were never able to
get the service to work, and rather than refund us the money as they
said, they charged us $172 and said they couldn't pull up ticket
numbers from all the phone calls my husband had made. So we had the
service for 9 months and never once were we able to use it, but they
charged us and continued to keep us connected after many calls to
cancel. Worst customer service ever imo.
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Review by ymhee_bcex
member for 5.8 years, 394 visits, last login: a few hours ago
updated 65 days ago
- Tarzana,Los Angeles,CA
- $16 per month
- (month by month)
- about 2 days
- "Good Voice quality, very reliable"
- "lock my adapter, lack of features, high international rates"
- "used to be great value; now declining"
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UPDATE December 8, 2011
I finally pulled the plug on one of three lines that I had with VoicePulse. Switched to VOIPo. Also, I got PhonePower a few months ago when I was getting a new line. In both cases the final straw was the ability to have two independent simultaneous conversations (so called "cloned line"), SIP credentials (so I can plug it as a trunk on my PBX), and less than half the cost (in case of VOIPo).
UPDATE April 27, 2011
I've been with VoicPulse for 6 years... In fact, I have four lines on three accounts with them. And unfortunately, I am thinking of switching. I used to call them once a year, and was always impressed with their ability to troubleshoot problems that were at the intersection of VoicePulse and my ISP (and once it was misbehaving router). Now, I call them once a month - and the problems are VP's alone. ATA can't connect to the server; or the voice quality is terrible, or DMTF tones in the middle of conversation.
And I don't think they added any new features in these years (they *did* improve voicemail by partnering with YouMail).
UPDATE Feb 8, 2009
The website had a major facelift recently. It looks much nicer; however, one significant piece is still missing. I am using Local + 200; however, there is no way to search for long-distance calls.
Additionally, I would hope that by now they could open their lines for peering. Unfortunately, only Voicepulse connect allows peering; not the regular plans.
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I switched from BroadVoice to VoicePulse and the main result after 6 weeks - I don't need to worry how is my phone service. VoIP stopped being the subject of jokes (at my expense) during dinner conversations.
I didn't have any startup costs (since I had my adapter from Voxilla), and I had a coupon for one month free - which is actually the second month that is free.
So, with great quality and low price - what's there more to ask for? First, VoicePulse locks your adapter; so in order to start service I had to call support, he did some magic, and 5 minutes later I had the service. That said, VoicePulse is good at not impacting line 2 of my SPA-2002 (domain and STUN settings are shared, so they have no choice). So, my first wish is for "Open Access" not to cost extra.
Second, the Voicemail management is pathetic. You can get WAV in email, but there is no way to delete it through the web. And there is no envelope information on the IVR. And you cannot get rid of MWI (studder tone) until you delete the messages. My first Octel 20 years ago was much better.
Call forwarding cost extra on my local plan, and some features (line naming, outgoing caller id selection, multi-ring) only make sense if you have multiple numbers with them. However, multiple line support adds clutter and clumsiness to user interface. And generally, web site needs a major face lift.
Some common features - call transfer, three-way calls - are missing. I would rate these features way above "do not disturb" - after all, you can always use "ultimate do not disturb" aka turn off.
I like one feature that I didn't see elsewhere - "Contacts". All incoming cell phone show "Cell phone" as CID name. By entering contacts I can make it work like "cell phone handset" - that is, if it matches the number in the address book, it shows the associated name that I entered; not nameless "Cell Phone".
Finally, international rates are quite high; but since I am using another provider on Line 2 for international calls - I don't care that much.
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Review by (hidden by request)
(review was emailed from domain mi.rr.com)
lodged 82 days ago
- Novi,Oakland,MI
- $10 per month
- "Cost/Quality/Setup"
- "Minimum monthly usage required"
- "Overall, good service"
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The setup and integration with VoicePulse was painless and easy. I
quickly had my Asterisk server setup to route outbound calls through
VoicePulse. I was happy with the service and quality of calls. The cost
per minute was very reasonable.
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Review by josephf
member for 2.7 years, 1246 visits, last login: a few hours ago
updated 84 days ago
- undisclosed location
- $14 per month
- about 1 days
- "Everything"
- "None"
- "Great service; Great value."
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My number one priority in seeking a VoIP provider to port my POTS landline to was quality. Second was price. Based on quality reviews and price comparison VoicePulse was the winner. And it was a great choice.
I chose the Local + 200 package, as 95 % of my calls are within the Metropolitan New York area, and it is unlimited with the plan priced at $14.95/month. The 200 long distance minutes included with that plan generally more than cover my usage for such.
The order for service went smooth. Although I considered accepting a device from VoicePulse, I happened to use my own device (PAP2T-NA) so I wouldn't need to return it upon discontinuing service (whenever that may occur; there is no commitments/contracts with VoicePulse.) I placed the order over the weekend, and received the instructions for service when there office opened the following Monday. (Somehow I hadn't received it via e-mail.)
After having the service for a few days, and noting it functioning well for both voice quality and service, I ported my wireline number from a CLEC (in a Verizon ILEC region). The port was completed precisely 7 days after requesting it from VoicePulse. And service thus far has been near landline quality.
8/31/09, 11/17/09: All's well that runs well. Nothing but satisfaction with VP.
6/27/10: A++
1/30/11: A++
3/15/11: A++
11/19/11: A++
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Review by shealyse
member for 7.8 years, 989 visits, last login: 1 days ago
updated 107 days ago
- Lexington,Lexington,SC
- $15 per month
- "Good, Stable Service. It Just Works!!!"
- "Few service enhancements over the years."
- "Good, Stable Service, Good price even without having to prepay for a year."
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I have been a VoicePulse user for over three years. The service has been excellent. Very few outages or issues. Whenever I had to open support tickets for issues, I always received an actual return phone call from tech support as a followup.
If you are looking for stable service and good features then VoicePulse is for you.
The price for service is average. They do offer local service plans that include unlimited local calling (for me that was statewide) plus 200 minutes of LD per month. This is the plan I selected. They do lock your adapter, so no tweaking for the techies.
VoicePulse is a rather "quiet" company. Their website rarely changes. Their features and prices have been the same since I signed up three years ago. They don't have their own forum on BBR. It just works!
1/2008- I signed up for Viatalk in 6/2007 to replace my VP line. I liked the 2 for one deal that VT offered. My intentions were to drop the VP service. However, I have found it hard to dump VP and they still "JUST WORK"!!! I took the VP ATA to work and use it as a personal line at work. I may one day break down and return VP, but I just can't let it go. I may wind up bringing up a Trixbox and tie it all together with my landline for a mega home VOIP system. It's been fun playing.
UPDATED 9/2008
I still have my VP line, but rarely use it. I keep it connected at work, primarily for play. My earlier reviews still stand. Their customer service is extremely prompt and their service is solid. I would definitely recommend VP for the plug and go user who may not be technical and wants reliable service. Even though I don't use it very often, I am having a hard time convincing myself to cancel the service. I have even loaned my adapter out to coworkers to take home and try which has resulted in a few more customers for VP.
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Review by trmyers
member for 7.5 years, 324 visits, last login: 158 days ago
updated 158 days ago
- Winston,Douglas,GA
- $21 per month
- (month by month)
- about 8 days
- "Unlimited Local/Long Distance for $21; Great sound quality."
- "None so far"
- "Rock solid service. Great service for the price."
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9/6/2011 - They just dropped their monthly price $5. Service has been rock solid since I started with them 2 years ago. I highly recommend them.
4/12/2010 - So far service is still rock solid. Great service for the price.
9/12/2009 - Rock solid service since August 2009. I average 1000 minutes per month.
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Review by lesrid
member for 10.4 years, 541 visits, last login: 113 days ago
updated 259 days ago
- Gadsden,Etowah,AL
- $15 per month
- (12 month contract)
- about 4 days
- "Excellent Sound Quality !! - I really can hear a Pin drop :)"
- "I procrastinated for 2 years before trying VOIP :("
- "My wife is worried the Bell-South Traitor Police will get us ;)"
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I installed the Sipura (plastic device about the size of a wallet) Monday and disconnected BellSouth at the box, I thought I had messed up and left the phone line plugged into the wall instead of the Sipura
I picked up the phone and I heard a dial tone, and I tell you, for the first time I now know what a good connection sounds like. ( I kid you NOT !!)
I called to my wife to try the other phone , a minute later she asked me how I did that so fast and why there was no static or background noise as BellSouth had always told us we had bad internal phone wiring and needed to have it re-wired.
I have talked with several friends, family and asked every one I have talked with how the connection sounded. They every one say it was the clearest they ever heard, and I then would tell them it was VOIP, you know , like the T.V. ads for Vonage, except this is VoicePulse.
I have decided to put a little VOIP jingle when I set up voice mail as I am getting tired of hearing this technology doesn't work well, as I have not experienced any problems with dropped calls, or other abnomalties experienced by other users, and I attribute that to keeping my 5 year old computer system maintained, updated drivers, and a good security set-up , thanks mainly to knowledge gained from this excellent website.
I personally wish this site or the VOIP Industry would set up a forum (or if there is one , make it more pro-nounced and visible) for novices like myself on general system settings and maintaince for a quality VOIP experience.
I went with VoicePulse who doesn't have 911 yet, because I have it with my cellphone service, all the reviews I looked at on this site and my old number portability, larger local calling area for the cheaper plan and Frankly getting tired of paying extra $homeage$ to "Big Brother" Bellsouth and I highly recommend VOIP and VoicePulse if you want to save some money and receive more "Bang for the Buck"
My ISP is Comcast and I have had 2 "no service" conditions since installation .One was from a thunderstorm Monday night that knocked the ISP out for 2-3 hours, and the other was this afternoon, fault unknown, I un-plugged the Sipura for about 10 seconds and that fixed it.
My Equipment:
eMachines T1980 /AMD 1.67 MHz/ 512megs ram/ MS Windows xp sp2
Motorola 585120 Surfboard Cable Modem
Belkin DSL/Cable Router serving 3 computers and Sipura Spa 2002
ISP: Comcast Cable -speed 3500/350 avg.
Security: McAfee Security Center (free) w/Comcast /firewall/ virus scanner/security center/Privacy service// Spy-Bot Search and Destroy (free)//
Ad-Aware SE Personal (free)// Win_Patrol (free)// Mailwasher (free)// Belarc Advisor (free)// Everest home addition (free)
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 Review by HD_Ride
member for 11.3 years, 3952 visits, last login: a few hours ago
updated 297 days ago
- Trenton,Mercer,NJ
- $15 per month
- (month by month)
- about 3 days
- "very easy setup/nice features/cheap"
- "None"
- "the bottom line is the bottom line, price"
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6/2010 - no longer with them due to VZ bundle, however I would still highly recommend VoicePulse to anyone looking for a great VoIP company.
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what plan is it?
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