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Review by postjosh See Profile

  • Location: New York, New York, NY, USA
  • Cost: $15 per month (12 month contract)
  • Install: about 7 days
bring your own router and call filtering
rarely doesn't reset automatically and i have to call customer support
much better than callvantage ever was and cheaper
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

update: june 2010: still happy. they've upgraded the voicemail but i use my cell phone voicemail so i can't review that change. i've had virtually no outages in months. i made some qos adjustments to my tomato firmware linksys router (which i recommend) and i now routinely surf upload/download while i'm on the phone with no problems. i'm on a 3mps/768kps verizon dsl dry loop with low latency.

original review:

from a callvantage refugee:

like all voip systems, voicepulse users need to have a basic understanding of networking. the sound quality is excellent for voip (it's voip so it really is dependent on your connection quality - you need to have low latency! i have never heard a voip system that is as good or reliable as a good pots line) and the customer service people actually know what they are doing plus they don't assume you are a newbie. i rarely talk to them but occasionally after fiddling with my linksys router w/ tomato firmware (which i highly recommend) or a bad dsl outage, the voip interface needs to be reset from their end. you need to be a little bit more skilled than with callvantage because you are in charge of your own router and they can't be expected to know the details of things like qos on your model. however, they are very patient and google is my friend, so i never had anything i couldn't work through.

their call filtering is just awesome. you can assign incoming caller id's to voicemail, busy signal or a disconnection tone. i would love for them to develop this area even further.

i am a very satisfied customer and wouldn't hesitate to recommend this to anyone with a moderate level of tech savvy!

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member for 18.2 years, 108 visits, last login: 11.2 years ago
updated 13.8 years ago


Review by dannywall1 See Profile

  • Location: Roswell, Fulton, GA, USA
  • Cost Contract price not specified.

I have been a voicepulse customer for years, why I don't know. I guess i was too lazy to change. They have the worst quality EVER!! I have been a customer close to 5 years, terrible quality, and on my last call I asked for a supervisor and I was switched to another tech.

I do not recommend!

I will soon be changing service!

member for 23.2 years, 205 visits, last login: 3.7 years ago
updated 13.8 years ago







Review by mediahound See Profile

  • Location: Richmond, Contra Costa, CA, USA
  • Cost: $15 per month
  • Install: about 3 days
No annual contract, no activation charge, good pricing and customer service
None so far
The best VOIP service for the price when not going through a computer
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

VoicePulse has been quite reliable and I really liked that I didn't have to sign a 1 or 2 year contract, it's month to month. They also have a nice $15./month unlimited local calling plan and all their plans include a bunch of fancy features such as enhanced voicemail, call forwarding (the $15./mo plan charges long distance on call forwarding though), three way calling, etc...

They charge no activation or termination fees if you buy your own equipment (I bought my Linksys VOIP adapter on Amazon.com).

I would recommend VoicePulse to anyone. They even have a large amount of local numbers that you can choose from to get a good easy to remember number.

member for 16.1 years, 200 visits, last login: 2.7 years ago
updated 13.8 years ago


Review by n4mwd See Profile

  • Location: Loxahatchee, Palm Beach, FL, USA
  • Cost Contract price not specified.
  • Install: about 15 days
They are handy on a hot day because they are so shady
They are crooks
Run for your life
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I have had Voice pulse connect for several years now. When I got my service, the terms were simple, no monthly fees, pay in advance, the money stays in your account until you use it. A few years ago they decided to change those terms and required everyone to sign a new CONTRACT in order to refill minutes. The gist of the contract was that they would now allow prepaid accounts to run negative, charge you a penalty on your credit card if it did, and automatically charge your card for more minutes. In addition, they had a clause that said that if anyone hacked the account and used it without authorization, you would still have to pay for all the unauthorized use. I refused to sign that contract and my account stayed dormant for all those years with $5 in it. I was OK with just leaving it there just in case I needed the account for testing or something.

Now, just the other day, they have decided that they are going to charge a minimum monthly usage fee of $10 a month. So I get this email that said that they have charged my account that only had $5 in it $10 - that followed by another saying that they are going to charge an illegal regulatory fee (taxes on internet services are illegal) - then followed by a third that said I went negative and they tried to hit my credit card without my permission for $54.04 and it was refused because the number had changed.

Now when I went to complain about this by email, they get my complaint and then promptly block my email address so I can't attempt to get any resolution. I know this because they sent a response to my initial complaint wanting me to call them long distance from another account (they disabled the VP account). After that email, every email I sent them was blocked and bounced back to me. I forwarded that back to their main customer service email, but that email has been ignored.

I have long since switched to another VOIP company. They don't play games. If the account hits zero, it just stops working just like it is supposed to do on a prepaid account.

The bottom line is that I would NEVER recommend voice pulse to anyone.

member for 18.5 years, 31 visits, last login: 8.7 years ago
updated 14 years ago


RLF2
@sftmyr01.fl.comcast.

RLF2

Anon

Unqualified customer

It looks like you purchased the wrong service from VoicePulse. If you go to the VoicePulse Connect site at:

»connect.voicepulse.com/d ··· ult.aspx

you will see that it says "The VoicePulse Connect! service is intended for Internet Telephony Service Providers (ITSPs) and VoIP solution developers. General residential and business users should take a look at VoicePulse Broadband Phone Service."

Also, on the "Specifications" page it says "VoicePulse does not provide technical support for configuring user agents beyond providing a sample configuration file which has been tested and approved. If you require on-site support, please contact a Solution Provider near you."

If you are not a Telephony Service Provider of VOIP solution developer capable of properly configuring your user agent device then you should not have signed up for this particular service from VoicePulse.
n4mwd
join:2005-10-01
Loxahatchee, FL

n4mwd

Member

Re: Qualified customer

Well, first off, I had no problem configuring the grandstream. As I said, I configured it to work on several other services with no problem. I even had it working properly on voicepulse when I first got it (with the exception of the CID issue that VoicePulse accepts blame). AND I could make VoicePulse calls to 1-800 and cell phones, but not to land lines.

UPDATE: VoicePulse called today and made a good effort to resolve the issue. The problem was that VoicePulse is unexpectedly finicky about what gets sent in the NAME field. The NAME field must be the USERID and not the name. That means that if I put the USER ID in three fields - SIP ID, AUTH ID and NAME - I can make calls just fine. This is still not fixed, but its a good workaround. As long as it keeps working, I'll be satisfied.

2nd UPDATE: While I was writing the above reply, the CID feature started working so it appears that Voice Pulse has gotten on the ball and is working on a permanent solution.

Dennis.

RLF2
@sftmyr01.fl.comcast.

RLF2

Anon

Re: Qualified customer

Glad to hear most of your problems have been resolved.

Your experience with VP were so far off what almost everyone else's experience has been.

FiosFiend
join:2001-12-06
Flower Mound, TX

FiosFiend to n4mwd

Member

to n4mwd
Might I suggest that you consider adjusting your low review ratings for VP? It's obvious that this is an unusual situation and that they are/have made great effort to reslove the issue.
innoman
-
Premium Member
join:2002-05-07
Seattle, WA

innoman to n4mwd

Premium Member

to n4mwd
You really need to delete this comment and post in the VoicePulse Connect section anyway. That or update your comment to be something better because you are doing their ratings harm by posting bad stuff in the wrong section.
n4mwd
join:2005-10-01
Loxahatchee, FL

n4mwd

Member

Re: Qualified customer

The company I dealt with is voice pulse. This is the section for voice pulse. I did bump up the rating a little, but they still have some issues that need work.

I will point out that their tech support was non-responsive until I posted here. Then they did help me find a workaround to a bug in their system, for which I do give them credit. Its been working for the most part ever since.

However, they ruined all that good credit when the next morning there was an unrelated service outage on their side that I complained about and they responded with a comment that, in essence, read "Your too stupid to use voip, go find somebody else to help you."

I have been programming computers since 1980, using the internet since 1985 and using sound cards since 1990. Their comments were not appreciated.
innoman
-
Premium Member
join:2002-05-07
Seattle, WA

innoman

Premium Member

Re: Qualified customer

From reading your post, it appears that you were using VoicePulse connect... Maybe I am mistaken... There is a VoicePulse Review forum and a VoicePulse Connect Review forum. They are the same company but two different services.
n4mwd
join:2005-10-01
Loxahatchee, FL

n4mwd

Member

Re: Qualified customer

It is voice pulse connect. I found no other review forum for voice pulse connect. They have two other products, America Unlimited and Local Unlimited +200. I see no separate forums for them either.
innoman
-
Premium Member
join:2002-05-07
Seattle, WA

innoman

Premium Member

Re: Qualified customer

It is located here... Those are plans, not really products.
»Company entry - VoicePulse for Business & Wholesale

Here is the entire list of Reveiw Sections for VoIP
» ··· t?t=voip
n4mwd
join:2005-10-01
Loxahatchee, FL

n4mwd

Member

Re: Qualified customer

I didn't see anybody else listed that has a different forum for each product. The voicepulse connect forum should be deleted and merged with this one.

I still believe that I posted in the correct forum. If you feel strongly enough about it, you should contact the webmaster and ask him to move this thread to the other VoicePulse forum.
innoman
-
Premium Member
join:2002-05-07
Seattle, WA

innoman

Premium Member

Re: Qualified customer

To be honest, I really don't care... My reasoning for even pursuing the issue was that there is a difference in the two services. One is managed my voicepulse and the other mostly by you. With the connect service, you are able to configure it pretty much however you see fit. Including the ability to hook it up to asterisk. There is a reason they have a different section for VoicePulse connect. I digress, if you would rather leave it in this forum... Do so. I won't loose any sleep

Have a wonderful Holiday Season!!!

sirsloop
Premium Member
join:2004-02-18
New York, NY

sirsloop

Premium Member

999 days??

999 days?????
n4mwd
join:2005-10-01
Loxahatchee, FL

n4mwd

Member

Re: 999 days??

They didn't have a "Not Working Yet" option. I changed it above to 15 days.
PX Eliezer704
Premium Member
join:2008-08-09
Hutt River

3 edits

PX Eliezer704

Premium Member

Be careful with loose accusations.....

I am not defending VP (actually your complaint is with VP Connect which is rather different from the regular VP consumer plan).

However, it is not accurate to accuse them of charging illegal fees.

[You said "...they are going to charge an illegal regulatory fee (taxes on internet services are illegal)..."]

VoIP providers certainly ARE subject to taxes and fees, and they ARE allowed to pass them along to the customers.

Some companies just include them as part of total price, others itemize them separately.

Thus, major providers such as VOIPo, PhonePower, ViaTalk, and many others, DO charge the customer for taxes (such as the Universal Service Fund which is FEDERALLY REGULATED) and fees (such as Regulatory Recovery Fee added by many companies).

Please be careful when you use accusations of illegality.

PS:

Your review more properly belongs here
»User reviews - VoicePulse for Business & Wholesale

rather than here
»User reviews - VoicePulse
csudsu11
join:2004-05-28
Hackensack, NJ

csudsu11

Member

The fee is not illegal and was just increased by the FCC

»Federal USF increasing to 15.3 %
n4mwd
join:2005-10-01
Loxahatchee, FL

n4mwd

Member

Re: The fee is not illegal and was just increased by the FCC

So the feds say that VP must pay 15% of their revenue to the USF. I get that. My usage has been $0.00 last month. So how did they take 15% of $0.00 and get $2.95??? Charging everyone the same rate regardless of their usage is just plain sleazy. In other words, their goal is to screw the little customers for the benefit of the bigger customers. The USF thing is a tax on THEM and not me. Its simply a cost of doing business - just like the rent and electric bill. They should figure that into the cost of the services. In my case, they are bound by their original terms of service which did not allow for ANY fees or minimum charges other than actual minutes. This is because I never agreed to the new terms and never signed their contract.
liquidman
join:2003-11-07
Boynton Beach, FL

liquidman

Member

Unfair

This is a highly unfair review. First off, simply because you don't like their new policy, its unfair for you to lower your ease of installation, call quality, reliability and tech support not nil. They are solid on all the aspects. I can understand you lowering your value for the money down however. You need to realize that the connect account is meant for business so the $10.00 per month is adequate. There is no contract, contrary to your claim, although you must keep a certain balance, you may cancel at any time. This statement of yours is a lie and they will refund your money, I have seen it several cases. You said they just decided to charge you the $10.00. If you bothered to read your email, they sent you an advance notice of the change. I will concede that it is a bit short notice, however it was something. Because of all the inaccuracies in your review, I highly doubt the blocking your email claim. If you're a home user, I suggest you stay with a plan from a carrier that caterers to your needs, Vonage seems to be up your alley.

ptrowski
Got Helix?
Premium Member
join:2005-03-14
Woodstock, CT

ptrowski

Premium Member

Re: Unfair

I agree with liquidman. While there may be certain areas obviously you don't like (I wouldn't either) how does that change the ease of installation, etc?
Lena Gainstr
join:2010-02-06
Silver Spring, MD

1 edit

Lena Gainstr to liquidman

Member

to liquidman
said by liquidman:

This is a highly unfair review. First off, simply because you don't like their new policy, its unfair for you to lower your ease of installation, call quality, reliability and tech support ....
Obviously, the OP (n4mwd) is just p.o.'d at VP and wants to get back at them by giving them the lowest rating possible. I'm guilty of the same sort of shenanagins in reverse when I give VP 100% across the board, mainly to counter the unrealistically high ratings given to some less-than-perfect
VoIP Operators.
I think the ratings are skewed and folks who want a true picture of a VoIP have to read, read, read review after review and determine for themselves the quality of the service based on the quality of the review. Read this review and it becomes apparent quickly that it is just a rant.
n4mwd
join:2005-10-01
Loxahatchee, FL

n4mwd to liquidman

Member

to liquidman
My review was truthful and an accurate representation of what they have done to me. I still have the emails they sent (and bounced) and can forward them to anyone if they want. But there are some inaccuracies with your post. First, They never gave me any advance notice of any $10 monthly fee or any regulatory fees. Second, I got three emails from them within the same hour. One said they are charging a $2.95 regulatory fee, the next said they hit me with a $10 monthly fee and a third saying they tried to hit my credit card without permission for over $50.

As far as the statement that there is no contract, well there isn't with my account because I never signed it. However, they did request that I print it out, sign it and then mail it back to them. I read it and refused to sign it and that means I keep my original terms and VP is not allowed to change them.

Now when I tried to resolve this issue, I replied to their email and complained. They then sent me a trouble ticket and demanded that I call them on a non-toll free number. Note that their email is working just fine at this point and they said they had disabled the account because they had the wrong credit card number. So I couldn't call them on their own system. I replied via email to the trouble ticket because I didn't have time for a lengthy chat with them on my nickel. A few minutes later I get a bounce notice that they had refused my email. The next day, I reply again and another bounce follows. I then sent a third email to their main customer service address (with the bounced email attached) explaining that I don't appreciate them blocking my email and that if they didn't resolve the issue, I would tell EVERYONE what they did. I waited another day before I posted here.

So NO, my post was not unfair. I gave them plenty of opportunity to resolve it. They refused. VP is unfair. If they don't like bad reviews, they should stop their dishonest business practices. As far as why I have VP connect instead regular VP, its because when they were a new company they were selling VP connect to anyone with an asterisk server.

I mean, why would anyone think that a company was even remotely close to honest when they let their PRE-PAID accounts are go negative just so they can charge people with a penalty fee?

Read your contract with them. If its like the one I read (and didn't sign) it says that (paraphrased): a) If hackers get your account numbers, you have to pay for all their use; b) If the hackers run your balance below zero, we will hit your credit card with a penalty; c) If hackers cause you to get a negative balance penalty, we will hit your card for more minutes to keep the hackers happy; d) You agree that we are allowed to screw with your credit card any time we want and that you wont try to complain about it to the credit card company. So did I miss anything? It did not have any term requirements, but it was still a contract.

So yes, every time the subject of voice pulse comes up, they will be told of this incident and they kind of business VP is. And that reminds me, I need to go add funds to my voice account at another VOIP company so that the balance doesn't hit zero and stop working.
n4mwd

n4mwd to liquidman

Member

to liquidman
said by liquidman:

... its unfair for you to lower your ease of installation, call quality, reliability and tech support not nil. They are solid on all the aspects. ...
Ease of installation: It was a nightmare to get their service up and running. There was an issue with proper caller ID not being sent. Tech support failed to resolve this and it was only my experimenting that actually got it to start working with my system. After that, they changed their system around so frequently to the point where I gave up trying to keep it working. So as for this category, I stand by my low rating.

Call quality: There are long delays in VP calls compared to the new company I deal with.

Reliability: When you dial a US number via VP, you expect it to go through. If it can't for some reason, you expect to get a message that says something like: "All circuits are busy, please try again." Unless they have changed it, VP simply gives a standard busy signal. This effectively LIES to you indicating that the call would have gone through, but the person on the other end was already talking on the phone. This LIE was discovered by calling that person on a cell phone and getting through immediately. Essentially, at least at that time, not all areas in the US were served by VP and calls to those areas were routed to a fake busy signal to make it look like they covered more area than they did. So, because of this, their reliability goes negative.

Tech support: Well, I have been able to contact them in the past, but with this last situation, they refused. So they get a zero on this for sure.

So, again, they were once a decent company, but they have gone bad. I'm with another company now. I wont be going back to VP and I'm sure they are happy about losing another customer.
csudsu11
join:2004-05-28
Hackensack, NJ

csudsu11

Member

Why is it?

Why is it that companies like VoicePulse take their licks and have good and bad reviews and still have a 4+ average, but someone posts one bad review of the newer companies like VoIPo and it gets mysteriously removed?
PX Eliezer704
Premium Member
join:2008-08-09
Hutt River

PX Eliezer704

Premium Member

Re: Why is it?

said by csudsu11:

Why is it that companies like VoicePulse take their licks and have good and bad reviews and still have a 4+ average, but someone posts one bad review of the newer companies like VoIPo and it gets mysteriously removed?
Have you seen that? I'm not doubting your word, but I hadn't noticed that.

VOIPo has mostly good reviews, but a few negatives are posted.
»User reviews - VOIPO

Same for PhonePower. Almost all reviews are good, but a few negatives.
»User reviews - PHONE POWER

So it does not look to me that there is any funny business.

What reports have you seen removed?

Review by dodgetech See Profile

  • Location: Forest Hill, Harford, MD, USA
  • Cost: $25 per month
  • Install: about 3 days
can use own device great call quality easy to use and setup
Voicepulse will not allow me to access my own device
Great value. Overall pretty decent company.
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I had Sunrocket a couple years back before getting Voicepulse. I have had them now for over a year without any issues. I like that you can use your own SIP device if you have one or want to buy one. I was kind of upset that Voicepulse would not give me the username and password to my own device so I could update the firmware on it. They told me that I could have the user and pass after I cancelled the service. I do not need to update the firmware but would like to. I just see that I own the device and pay for service, I should have access to it!

Overall Voicepulse is great. I have 2 lines. One is the $15 a month limited plan and I also have an open access plan for $10 a month. Both work great. So I have 2 lines for $25 a month with tons of features which Verizon cannot touch for less than $75 monthly.

UPDATE:

I have had them for years now and service is good. I now have gotten Fios so I will most likely ditch them. I would keep them around if they would allow me to access my own device but I know that will not happen.

Overall still a good option over POTS.

member for 22.1 years, 209 visits, last login: 7.4 years ago
updated 14.1 years ago

Lenagainster
join:2005-01-07
Silver Spring, MD

Lenagainster

Member

Call quality

Never had a problem with call quality with my VoicePulse once I cleaned up the rats nest of phone wiring in the house and ditched a noisy cordless phone. IMHO, there are so many possible sources of noise and interference on the line (phones, wiring, Internet connection and service), that it is fallacious to imply that bad voice quality at times is VP's fault without explanation.

Review by acadiel See Profile

  • Location: Atlanta
  • Cost: $50 per month
  • Install: about 19 days
Awesome feature set, Reliable calls, Outstanding Technical Support
The only downside is no incoming phone technical support after 5PM EST.
A great value for the money - a first rate VoIP carrier
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Edit: Feb 2010. I'm still a happy camper! I now use two lines on VoicePulse for all of my needs. Voicepulse has all the ratecenters I need. I just ported my Comcast number over, and Voicepulse took care of me right away.

Edit: Fall 2006, and I'm still a happy camper. The guys over in VoicePulse support are AWESOME when it comes to calling you back about technical questions, support, etc.

Before I ordered VoicePulse, I had two VoIP providers: Vonage (just to get caller ID name and for a spare phone for when the wife was using it) and Packet 8 (had all three of my rate centers, but no caller ID.)

I figured I would give VoicePulse a whirl, because they had 2/3 of the ratecenters I needed from my P8 line, and they also had every single feature I wanted (including Caller ID Name!) So, I signed up for Voicepulse and cancelled my Vonage line when I received the Voicepulse adapter.

To keep Voicepulse form conflicting with Packet8, the techs changed the SIP port to 5061. Speaking of techs, the guys at Voicepulse are awesome. Not only do they e-mail you, but they also call you personally the same or next day to address your issue, and they make sure to fix it right the first time! Now this is customer service! They even called me on the weekend when I asked to switch my SIP port!

I'm completely satisfied with Voicepulse. If they ever offer the third ratecenter that I need, I will definitely consider activating the second line on the Voicepulse ATA (Sipura) with that ratecenter, and keep them as my sole VoIP provider.

member for 21.7 years, 6507 visits, last login: 2 days ago
updated 14.1 years ago


Review by Lena Gainstr See Profile

  • Location: Silver Spring, Montgomery, MD, USA
  • Cost: $15 per month
  • Install: about 5 days
Reliability, clarity, support
difficulty in managing filters
Great provider, great deal, especially on their local plan
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Having been a member of DSL reports for over five years and a user of VoicePulse for the last three, I wanted to update my previous review one more time. However, the egotism on some of the forums got under my skin, and I canceled my account two months ago. The mods did not see fit to reinstate me, so I rejoined (temporarily) with a similar username.

Knowing how the rating game is played on GBU, I still won't give VoicePulse anything less than a perfect score, and they deserve it. The service is outstanding. I grin every time I go to the Call Log and see how many telemarketers I've blocked. I'm pleased every time I get a text message telling me immediately that I have a new voicemail. We don't use Call Waiting, and this text message alerts us because we forget to look for the "New Voicemail" message on the phones. When we are away, we can return the call in short order.

As with many VoIPs, VoicePulse gives you a ton of features. Do Not Disturb, Call Forwarding, Line Unavailable Forwarding, and filters that give you the ability to route calls the way you see fit. Calls can be allowed through, sent to voicemail, given a busy signal, forwarded to another number, or even given a "Not In Service" message. My only complaint is with handling the filters. One enters one filter at a time, and works with just the phone number. There is no space on the list of filters one creates to associate a name with the number. So if, for example, one is trying to create a "White List" so that all callers except those on the White List are sent to voicemail, the White List can get very long and difficult to manage. One creates a Contact List and associates the numbers with the Contact names, but VP fails to carry this over and put the name with the number on the filter list. As a result, I have to maintain a separate spreadsheet with the names and numbers in the order of the filters entered, and then sort this list on the names so that I can easily find out who is on the "White List"and how they are filtered. VP could use some major improvement in this area.

For comparison, I got a Google Voice account, and the way Contacts are handled is far superior to VoicePulse. The programmers at VP should take a lesson from Google in how to handle Contacts.

As I mentioned at the start, this will be my last review of VoicePulse, since I intend to cancel the service. I will be taking the leap to wireless and have no need for a landline.

member for 14.1 years, 214 visits, last login: 13.2 years ago
lodged 14.1 years ago


Review by Niarlan See Profile

  • Location: Manville, Somerset, NJ, USA
  • Cost: $16 per month
  • Install: about 7 days
Features Features and More Features, plus great sound quality
None now that they have E911
Great for the money with lots of features
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Update: System again wants me to update...and still it's great!!

Update: System wants me to update my review well 3.3 years later and still going great!

Update: Still great reliable service, very rare to have an outage and the feature set is the best. Highly recomandable to anyone who can get it

Update: A year later and still rock solid...great service

Update: Just an update on my review, the service has been rock solid for months now and wanted to reflect that in my review.

Nia

Ordered service in Oct 04, recieved the ATA within a week. Setup was quick and easy. Had some initial line problems that Techsupport was quick to help. There was the switch upgrades that made the service spotty around Thanksgiving but since then it's been rock solid.

Only have had one outage since then that was due to one of their routing partners.

I initially set this up in conjuntion to a land line, after a few weeks I ordered call forwarding on the land line and forwared it to VP. In Jan with the service showing itself to be nice and solid I started an LNP from Verizon to VP. It only took 2 weeks before the nunber was ported over and the old service was disconnected.

Nobody noticed the change in service besides the voice quality being better, my phone bills have become a nice predictable low amount. If I could get my wife to use the internet BigYellow for directory assistance my bills would be the same each month.

I went from about 60 dollars a month to under 20 a month, my wifes sister lives in the next town over from us, to Verizon that is a toll call, go figure, but with the larger area code coverage with VP people that are about 100 miles away can be local to me.

I'm very happy with the service and would recomend it to anyone.

I also have set up and told the folks in the family that in an emergancy to dial 91# for the local police or to use their cell phones, since we have 5 phones in the family that have E911 it's not a concern not to have it with VP.

Niarlan

member for 21.3 years, 7923 visits, last login: a few minutes ago
updated 14.2 years ago


Review by bellorusha See Profile

  • Location: Brooklyn, Kings, NY, USA
  • Business customer Business customer
  • Cost Contract price not specified.
NONE
False Advertisers, Scam with prepaid money
DO NOT USE THEM
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

First of all they False Advertise, they said unlimited incoming call with DID, but I got the call yesterday and they said two of my accounts using too much minutes ( more then 2000) and that I have to go somewhere else. Can you believe that?

Also for outgoing calls they pulling a big scam, if you put $20 prepaid for the outgoing calls, when the balance will drop below $0, they will charge you $20 fee for that. I mean this is a prepaid, the whole idea is to put some money for that time I have money.

P.S. I'v been using VoicePulse for 2 years now, and first they lost me as a client because of outgoing prepaid issue, but I still left them all my clients with outgoing calls, and now I have to take all my clients elsewhere.

Stay away. They False Advertisers and scammers.

member for 21.5 years, 14 visits, last login: 14.2 years ago
lodged 14.2 years ago

csudsu11
join:2004-05-28
Hackensack, NJ

csudsu11

Member

There's some part of the story we don't know

There's some part of the story we don't know here because it is extremely rare to hear about VoicePulse invoking Terms of Service on an account and shutting it down without a good underlying reason.

As far as the fee for going negative, I'm pretty sure you saw these items during sign-up, since you're required to check the box next to each one to complete creating an account:

* I understand that I must keep a positive balance in my account at all times.
* I understand that VoicePulse will make every effort to keep my balance positive and phone service active, including correcting a negative balance situation by adding funds to my account even if auto-refill is off.
* I understand that I may be subject to a negative-balance fee if my account reaches a negative balance in an attempt to deplete remaining funds.

VoicePulse makes every effort to keep your phone service active, even if your IT guy is on vacation and forgot to add more credit, which is appreciated by most of us. If you don't want a negative balance fee, don't overuse your service. That's how it works in real life.
PX Eliezer704
Premium Member
join:2008-08-09
Hutt River

PX Eliezer704

Premium Member

Re: There's some part of the story we don't know

Agreed.

All VoIP providers have restrictions on "unlimited" accounts, especially if designated residential accounts.

Many PAYG providers have auto-recharge provisions and/or fees for going below zero.

The review seems to be more of a tirade.

When people see tirades, they discount them.

bellorusha2
@optonline.net

bellorusha2

Anon

Re: There's some part of the story we don't know

if they have limits on incoming calls then PUT IN ON THE WEB SITE, and loose most of the business, because who will want to deal with a company who has limits on incoming, when plenty of companies who does true unlimited.

The idea with unlimited calls is like in food buffet, that with some clients you loose and with most clients you win. VoicePulse only wants to win.

I have 10 clients there, 8 are not using too much and 2 voicepulse blocked, so i'm taking all 10 clients out. Who is winning now damn voicepulse. This pushed me to go out there and do a research for a new company, and I did find a better one. But I had a lot of stress and headache for 2 days.

My point is if I knew that this would happen, I would NEVER EVER dealt with voicepulse. So new clients STAY AWAY from VOICE PULSE

suppafly
Premium Member
join:2009-11-27
97000

suppafly

Premium Member

Re: There's some part of the story we don't know

Well if other providers support the "real" unlimited then that would raise the price for ALL the customers, because there are always people trying to use the system for business usage, and truly cost a lot of money to companies. They have no choice but to pass the cost to all customers..

I´d rather to have an "unlimited" at a lower price and with restrictions that would not harm residential users

Review by rfmurphy See Profile

  • Location: Sanibel, Lee, FL, USA
  • Cost: $25 per month
  • Install: about 5 days
Started out good a few years ago, but down hill from there
Constant complaints from callers about non connection and voice quality. Proprietary ATA
Failing quality. Bailing out and porting to Future 9
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I have had this service for a few years. The main reason is they were able to offer me a phone number in my little Long Island town. The quality was good at first and then over the last year callers were frustrated that they could not get through and the poor voice quality. VoicePulse also arbitrarily took away one my phone number and assigned me a different numbers without asking me. That was a pain in the rear and was the deciding factor for me to go elsewhere.

member for 14.3 years, driveby review (so far)
updated 14.3 years ago