how-to block ads
|
»next review in page
 Review by margioa 
UPDATED: 1.3 years ago
member for 2.6 years, 781 visits, last login: a few hours ago
 Nicaragua
 $30 per month
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
|
Good VoIP Service in General
Followup comments: | Forums » comments on review of deltathree |
 | »next review in page (previous review)
Review by bodosom
UPDATED: 2.8 years ago
member for 5.7 years, 617 visits, last login: 28 days ago
Middleport,Niagara,NY
$11 per month
 "I'm no longer an ICH customer"
 "Cutomer support was worthless"
 "Not recommended"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
|
I've not been an ICH/DeltaThree customer since late 2005.
Followup comments: | Forums » comments on review of deltathree |
| »next review in page (previous review)
Review by ttrester
Posted: 4.7 years ago
member for 4.7 years, 2 visits, last login: 4.5 years ago
Myrtle Beach,Horry,SC
Contract price not specified.
"BYOD - use your own device"
"Customer Service"
"Poor customer in young industry just doesn't cut it"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
|
I tried DeltaThree’s “IConnectHere” service. I was initially attracted to the ability to use my own device (ATA186). I was able to get it up and running quickly after establishing my account. It worked okay but support for a low bit rate CODEC would have been nice. I was originally looking for a second line to back-up my POTS line. Consequently I selected a basic plan that would bill per minute so that I could experiment with the technology.
However soon after, I started to have some billing and technical problems. One inconvenience was the requirement to add more money into the account if you wanted to change the automated account recharge setting so it would not automatically replenish the account. They wanted me to to add $15 to get to the webpage where I could disable the automatic “feature”. There was no other way to change that option.
IConnectHere has no customer service option other than email. I would promptly get an automated response acknowledging my communication but the real response was several days later (not the 16 to 24 hours they claim on the website). Typically the technical response was a standard response the customer service rep. cut and pasted into the email. On more than one occasion the response didn’t have anything to do with my original question. I would reply and wait another couple of days. When I asked them to change my account to disable automatic, frustrated with the snail mail type response times I decided to cut the service. That’s when they didn’t responds to my emails at all.
Curiously, my credit card statement reported a charge from a company in the UK, not the USA. Their website lists a NYC address but I couldn’t get a phone number for them. I tried calling DeltaThree corporate office but they would not transfer me or help “you must email customer support”. Fortunately American Express came to my rescue and since the charges showed up from the UK they refunded the charges. Unfortunately they could not block future charges but offered to refund future charges once I received my future statements. I sent a foul email to ICH pointing out that my credit card company refunded my charges. That got me my response… and pretty quickly too.
This was my first stab at VoIP. In the end I was glad to move on and switch to Packet8. I have been happy ever since. In all fairness this was in late 2003. They still only offer email support but the member pages may have changed.
Followup comments: | Forums » comments on review of deltathree |
| »next review in page (previous review)
Review by brycen
Posted: 4.8 years ago
member for 5.4 years, 32 visits, last login: 186 days ago
Berkeley,Alameda,CA
$2 per month (month by month)
"Fast easy setup, order incoming numbers online, supports generic devices"
"None yet."
"Good choice, especially for those who just want to experiment or play with VoIP."
| Web-site:
Ease of Installation:
Call Quality:
Tech Support:
Value for money:
|
I ordered DeltaThree service through their consumer division, »www.iconnecthere.com/. I was a bit nervous at first because the IConnectHere website looks a bit like those of a dozen fly-by-night VoIP service providers, and it has broken elements. But the DeltaThree name won me over. My broadband ISP is SBC/Yahoo DSL.
I already own VoIP equipment, so I appreciated that IConnectHere allowed me to supply my own device (many VoIP providers send you equipment that has been hobbled so it won't work with anyone else).
There are a wide variety of calling plans, including $0 and $2 per month plans with slightly higher per-minute charges. You can order just outgoing service, or order an incoming line also. However, it appears to be impractical to order muliple lines or set up a hunt group. The selection of codecs is not well defined, you have to experiment.
Support is EMAIL ONLY, there is NO phone number to call. Check out these support hours: 08:00 AM - 12:00 AM GMT. Can you say "outsouced to India"?
Call quality has been good, and I have no reason to complain (I just think VoIP quality is poor in general).
Followup comments: | Forums » comments on review of deltathree |
|
|
deltathree
·