dslreports logo
site
spacer

spacer
 
    ISP Rolodex Intro Local ISPs Members U-Verse FiOS FiOS Soon
spc

spacer




how-to block ads



BroadVoice page on DSLReports
Six Month Rating Unavailable
More reviews are required before ratings can be averaged

Reviews:
bullet 271 reviews (171 good) (63 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by rjhall9 See Profile

  • Location: San Mateo,San Mateo,CA
  • Cost: $22 per month
Good "Worked well, immediately"
Bad "none so far"
Overall "looks good so far"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

So - after a long time deliberating I decided to go for it.
I was looking for a voip provider that would give me:
softphone support (I travel)
inclusive calls to the UK and US (expat brit)

Broadvoice seemed to be about the only one, so after playing with voipbuster for a while (for free) to check voip would work ok on my connection and pass the Wife Acceptance Factor, I signed up for Broadvoice $19.99 (unlimited US, Canada, W. Europe) with some hesistance given the mixed reviews on this site.

Took me ~3 minutes to sign up, during which I selected my own device (Cisco 7960).
The signup took about three minutes to accept the card payment, and then sent me some emails. The email provided a link to follow to set up the cisco phone. The link failed with a 404. Doh... The worry at this point started to increase.

Anyway, went to the BV site and followed the 'configure your device' links. The gave me some instructions to set the TFTP server on the cisco phone.

Followed the instructions, the phone rebooted itself and settled down after a couple of minutes of flashing lights. The 'line 1' button had my new phone number against it - looked good.

Picked up and got dialtone. Called my cellphone and it rang. Excellent.

I could hear myself on the cellphone just fine, but incoming sound to the cisco? not so much.

I fiddled with the router settings (the cisco is behind a nat fw/router) and then got incoming voice ok. That was kind of annoying, given that the same phone was working just great a few minutes earlier on voipbuster.

So - all looks good. Made a few local calls, good sound quality although maybe more latency than I was used to on voipbuster. Made a few international calls back to the UK - just as good. Couldn't make any long distance calls; turns out the dialplan expects 10 digit LD, not 11 digit LD.

Now - time to test the softphone. Fired up x-ten and started to configure, according to the instructions on the BV website. I needed the SIP password, which needed me to call BV support. Oh no... I'd heard it was all bad.

I called BV support and was on hold ~6 minutes. Spoke to a great rep that:
- emailed my the SIP settings for the cisco, including the phone PW and the SIP PW.
- told me how to dial LD (10 digit for dialing, 11 digit for call forwarding)
- Explained what happens if I fire up the softphone when travelling and the cisco is still plugged in. That was a worry for me, as it clearly states having two device active at once is a big no-no.
(turns out that once the xten registers, it'll kick off the cisco. reboot the cisco once the xten is shutdown and all is good again).

The website is pretty cool. Lots of choices to configure call forwarding, multi-ring (my cellphone rings when my cisco rings) etc. etc.

So - all looks just great right now. Website good (except the bad link in the signup email), the support experience was great and the price pretty unbeatable.

I'll get back soon when I know more. Off to Sweden on the weekend, so I'll test the softphone from there.

Oh - one wierd thing; they auto-configured my cisco with proxy.dca.bv.com. That's about the furthest away from me (LAX has pingtimes of about half dca). Odd....

Connection? DSL Extreme, ~500k up and ~6mb down. Great ISP btw, never had any problems. Cheap too, incl static IPs.

member for 9 years, 2 visits, last login: 7.9 years ago
lodged 9 years ago

Comments:

Review by blohner See Profile

  • Location: Cortlandt Manor,Westchester,NY
  • Cost: $7 per month
  • Install: about 1 days
Good "Great BYOD plans - especially the BYOD-Lite - great call quality - tons of good features!"
Bad "None so far"
Overall "Exactly what I was looking for for incoming calls to my Asterisk Box"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Value for money:

My Other Reviews

·ooma
·Google Voice
·Optimum Online
I needed a solid incoming provider for my Asterisk setup in addition to my primary Vonage setup. I played with Stanaphone but am having continuing trouble with call quality. I signed up with Broadvoice a little over two weeks ago. Signup was instant, within a few minutes I was able to receive calls on my Asterisk Server. The incoming call quality is excellent. Sounds like the person is standing next to me - even better than on my Vonage line. I like to ability to have two simultaneous calls. Also great is the web portal with a lot more features - and the ability to set a lot of those features with * codes directly through the phone instead of logging into the website.

So far I had no problems and not a single call that didn't go through (the first couple of days I called myself 10+ times a day to make sure it's solid)... I'll update the review as time passes - so far it's a thumbs up...

member for 12.1 years, 6053 visits, last login: a few hours ago
lodged 9.1 years ago

Comments:

Review by iSEPIC See Profile

  • Location: San Jose,Santa Clara,CA
  • Cost: $24 per month (month by month)
  • Install: about 1 days
Good "They were good - before the meltdown"
Bad "Customer service was good when they were small - everything grew but C.S."
Overall "Don't tell anyone your new number until you've had them a while"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I got BV back in Dec '04 - the setup was great, I'm a pretty technical person when it comes to this type of stuff, so I never really had to call them for a while.. then some small problems happened, tried to contact them via the number and I'd be on hold anywhere from 5mins to 3 hours (I just put it on speakerphone)... well most of those calls would auto-hang up on me after about 10 mins (I can understand that if it was a toll-free number, but gosh).

Anyway, once you DID get ahold of them, they were pretty good and usually fixed whatever it was that needed fix'n right there on the spot.. well apparantly, they grew and grew and grew, but custome service didn't...

Back in May they had many outages and once for over 10 days in a row. NOTHING was told to the customers, NADDA ZILCH.. so I cancelled... I frequent www.voxilla.com and you can see the masses of complaints on there with this outage.. now I know now that it wasn't really BVs fault with them going down.. but what was their fault was a lack of ANY sort of communcations for such a long time. People say well VOIP is a new technology blah blah.. this had nothing to do with that.. it was something else and it was something to do with their provider of numbers (Global Crossing).. and the fraud going on.. this was all spelled out many weeks after the massive outages... I mean if they would have emailed me, or put something on the web site stating that there is a problem and you can get a new number here and be done with the outage, then I'd still be with them - even with the crappy customer service (as in not enough people to answer the phone).

I'm currently using Asterisk now, not even SIP any longer, happy with my current IAX provider - so I really don't have any plans to go back to them, but if I were just using a simple SIP device, I'd consider going back to them when they got their crap together in the next year or so.



member for 13.3 years, 249 visits, last login: 3.6 years ago
lodged 9.1 years ago

Comments:

Review by beowulf See Profile

  • Location: Atherton,San Mateo,CA
  • Cost: $20 per month (month by month)
  • Install: about 3 days
Good "amazingly good customer service report"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I've been a Broadvoice customer for about six months, but I don't really use my line all that much, except when talking to friends in Europe, so I can't comment about the quality. I'd say it's about as good as Skype or a bit better than a cell call (SPA-1001, SBC DSL, 512down/3.0 up). I don't know if SBC is treating their packets like crap or not, but audio quality has yet to be a major problem for me.

What I really wanted to write about is to rave about how good the customer service experience was that I just had. I am shocked and amazed, as most VOIP providers telephone support is notoriously bad.

I'm travelling in europe for the next month, and to save on weight, I just wanted to use my line with a softphone installed on my laptop. I call broadvoice up, navigate the phone tree, a human being actually picks up on the SECOND ring. No holds. I tell the guy what I want to do and ask him for an auth password so I can register my Xten-Light. He gives me the pw, tells me a little bit about operation, and then volunteers to wait while I install and configure Xten to register my account.

Simply amazing.

Next, I asked him for some other technical stuff about my SPA-1001, and he gave me the information I wanted just as soon as he understood I was probably clueful enough not to break anything (one quick question).

I have never had such good telephone support overall (lack of hold times, getting to the right person immediately, no guff, everything understood) from *any* service provider, be it telco voice, telco isp, cellular, or whatever.

I don't know if it was the planetary convergence and I just got way lucky or not, but I felt obligated to share this with the rest of you.

Paul

member for 9.1 years, 19 visits, last login: 3.2 years ago
lodged 9.1 years ago

Comments:

Review by mbartchlett See Profile

  • Location: Hilliard,Nassau,FL
  • Cost: $24 per month
  • Install: about 5 days
Good "Low Cost, fair quality"
Bad "Tech Support a joke"
Overall "OKay provider, needs to work on it's customer support"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I've been with BV for a little over 6 months now. I suffered through their "Telco provider" issues. Seems a few months ago, Global Crossing decided to cut their service.

I've had a couple of issues where I needed to contact their support. Both times, the person I talked to was nice enough, but didn't fix my issues. Both times a ticket was created and esscallated to the next support tier. They are suppose to give you a call back, but the didn't in both cases. I even wrote a scathing e-mail threatening to cancel my service if the didn't reply. Still, no reply.

Alas though, since their so cheap, and one of the few BYOD providers, I'm still with them.

They're a good provider with many features. Just be prepaird to solve your own issues.

member for 9.6 years, 22 visits, last login: 5.9 years ago
lodged 9.1 years ago

Comments:

Review by shzota See Profile

  • Location: Utica,Macomb,MI
  • Cost: $22 per month
  • Install: about 4 days
Good "For the most part dependable!"
Bad "LONG wait to talk to Customer service."
Overall "Besides the outage problem a month or so back...very happy!"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I have had the service for 8 months and like what I have. The plan I have is Unlimited World. My wife's family is in Australia and we make tons of calls to Australia. Currently we are in Australia and we have easily hooked up our telephone to the DSL line here and can make or recevie calls effectively. This service has made the cost of calls to our family cheaper from the previous service we had. However there are some instances when the service has quality issues. Overall the service seems to be improving and expect even better from the future.

member for 9.1 years, 2 visits, last login: 5.8 years ago
lodged 9.1 years ago

Comments:

Review by ejrobinson See Profile

  • Location: Miami Beach,Miami-Dade,FL
  • Cost Contract price not specified.
Good "Immediate signup; byod; int'l calls"
Bad "call quality variable; configuration complex"
Overall "Worthwhile trying."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I bought a sipura spa 3000. Included was a coupon that provided the first month free and exoneration of setup costs from Broadvoice. Cost for the sipura was $100. It was a pleasure and a surprise to be able to be able to make a call within a few minutes. Further, it was also a major advantage to be able to unlock the ata and make whatever changes in the configuration I wished. When I called the support line I was connected to a knowledgable person within a couple of minutes.

Given the complexity of configuring the spa3000, I couldn't recommend this route for anyone a bit technologically challenged.

Since you can choose the the best of the codecs, the g.711, call quality should be consistently good. Alas, it isn't as good as vonage, or I haven't yet figured out how to tweak the spa3000 to achieve this. Call quality is variable, especially for calling international numbers. I hasten to say that I mean calling countries with good telecommunications infrastructures, like france, not a 3rd world country.

Since one isn't locked into a year's contract and cancellation of the service may be made at the end of any month.

I have tested broadvoice on an adsl2+ setup that has a static ip, 20 meg/800 kbps, gigabit internet connexion. It ran with both vonage and my isp's voip service all in use, too. No problems. I've also made some preliminary tests with adsl using ppoa, 4 meg/320k and a dynamic ip and the performance was the same.

-er

member for 11.2 years, 2146 visits, last login: 1.8 years ago
lodged 9.2 years ago

Comments:

Review by chsteiger See Profile

  • Location: Pasadena,Harris,TX
  • Cost: $19 per month (month by month)
  • Install: about 4 days
Good "Good Value - Seems To Have More Features Then Most - Portal OK"
Bad "Had No Incoming Service For 4 Hours - Got Voice Mail When Calling Support"
Overall "Still Testing"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Decided to test BroadVoice to see if I could use them and replace my Vonage service. I signed up on the web and was sent a VOIP phone adapter via FedEx 2nd day.

They sent me a mini Supra box that does not allow me to place the adapter between my cable modem and router like most of the other adapters I’ve tested. I don’t know if this is going to cause any problems when there is a lot of data traffic on my network or not. I’m going to need to crank up a big bit torrent download and make a few calls to see what happens.

I testing incoming and outgoing calls and thought I was all ready to go. I got a call on my cell phone from a friend that told me when he called my number he got about 10 seconds of dead silence and then a fast passed busy signal. I call my number from my cell phone and got the same error.

Knowing they had 7/24 support- I called 611 from my phone and got the voice mail of the support department. I feel that I should be given the opportunity to hold if I want, and with my service not receiving calls, how are they going to call me back? I left a message. I checked before bed and it was back up and working. I really think I should have received a call from them asking me if my problem was repaired- but I never received any response form them. I had very bad first impression of their support and their reliability.

I sent them a question about one of their features (the integration of their service and MS instant messenger client) and have yet to hear back from them (Its been 2 days).

I just made a call to my home from work and the call was dropped. I am beginning to think this service might not be ready for prime time yet.

I will continue to use for 2 more weeks and report on how things go before I get too close the to return date.

12/4/04 Update-

Well I lost my incoming service for about 2 hours yesterday (12/3/04) about 5:00 PM CT and was able to verify with others on this Forum they were down also. I called their support and got a message saying my call could not be taken at this time and to call back some other time. I was not given the option to even leave a voice mail. Not good at all!

I have made 3 calls on Saturday- and all 3 calls dropped sometime during the call and I had to call back. Really starting to qustion the reliability....

6/3/05

BOY- The outage for 2 weeks was enough for me to give up! Even after service was resotred- call quality is bad. These guys may have the deal on international calling, but its not worth it. I'm moving over to voicepulse to see how they are!

member for 10.9 years, 673 visits, last login: 2.7 years ago
updated 9.2 years ago

Comments:

Review by tj008 See Profile

  • Location: Fremont,Sandusky,OH
  • Cost: $7 per month
Good "BYOD plan, Caller ID w/ NAME, Had number in hard to get Area code"
Bad "Tech support hard to reach."
Overall "Great price, good voice quality, makes for a nice backup line"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I ordered BroadVoice on March 15. Got the BYOD configuration and entered it into my Grandstream 486 ATA. Was up and running in minutes.

Sound quality was great...better than my Lingo line.

I contacted Tech Support twice about non-essential things via email and received an email response within a day or two.

In my continuing search for Caller ID with NAME, several on the forum mentioned that BroadVoice offered it. So, I gave them a try. Was very pleased with the depth of the CNAM. Instead of giving the number twice on wireless calls, it gave the city and number. Nice touch.

Unfortunately, I cancelled BV yesterday because of its recent problems. At this time, they would not pass the ultimate "wife test". Once their problems are resolved I will have to give them another try.



member for 10.1 years, 564 visits, last login: 4.2 years ago
lodged 9.3 years ago

Comments:

Review by bostonodin See Profile

  • Location: Phoenix,Maricopa,AZ
  • Cost: $22 per month
Good "great rate, great website, great features, good area code i want, fast tech support!"
Bad "no 911. some international quality not stable, break-up a lot. slow backup speed after outage."
Overall "get this if you don't need e911"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

5/10/05 update:

after near a week's outage, (no incoming for almost a week but 2nd day outgoing was back on) i found out the call quality is still great in americas, but some asia countries went down a lot. it just won't go thru or quality is bad.

tech support is fast still. hope they can fix international problems.

---------------------------------------------------------------------------------- -----------------------------------------------

i have my own device to activate, so they waive almost every fee for beginning. just after i finished register for a phone number, they sent me activation email in seconds (that's very fast).

after i follow steps they want me to do, like 3 steps for my phone adapter to done. but it got locked after i activated this service. after calling them, my ATA got unlocked!

i put 2 different phone service and numbers back in this sipura 2100 ATA and i can use one of them or been reached from 2 seperate lines~

they (broadvoice) give me almost everything i need for the calling features online. so i am happy for the buck of money so far.

member for 9.5 years, 9 visits, last login: 9.2 years ago
updated 9.3 years ago

Comments: