how-to block ads
|
»next review in page
 Review by tlg 
Posted: 5.5 years ago
member for 8.2 years, 3404 visits, last login: a few hours ago
 Melbourne,Brevard,FL
 $10 per month
 about 2 days
 "Price, features, Call Manger."
 "Not all advertised features available yet"
 "Probably the best deal I've found in a year."
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
|
ATA arrived via 2nd day FedEx. Replaced my Vonage ATA with the Broadvoice ATA, and have never looked back.
Broadvoice has all the calling features of Vonage plus quite a few more.
The online Call Manager is one application I would be lost without after using it. One of the voicemail options is to let the caller hit "0" during the greeting and be transfered to a 3rd number (cell phone).
Some features not functioning at this time but are promised to be available in the next 30 days (LNP, CID w/ name). I have not had the service long enough to judge if Broadvoice actually meets their rollout dates for services.
I'm a very happy BV customer & as soon as LNP & CID w / name is available I will be moving my other Vonage account to Broadvoice.
Followup comments: | Forums » comments on review of BroadVoice |
 | »next review in page (previous review)
Review by will_
Posted: 5.5 years ago
member for 5.5 years, 15 visits, last login: 3.7 years ago
undisclosed location
$20 per month
"Clear calls, great rates, so many features"
"None, I'm completely satisfied"
"A great choice!"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
|
I ended up picking BroadVoice after doing a lot of research; BV stood out as having the best plan for a great price, the Sipura hardware they use has an excellent reputation, and almost every mention of the service is positive. I made several email inquiries to customer support and each was returned with an answer within a few minutes.
I ordered last Thursday, and got the hardware on the following Monday. I was up and running within a few minutes and both incoming and outgoing calls worked as promised; a 20 minute international call to Japan was flawless. Call quality has been excellent, after tweaking QoS on my router I can get a perfect conversation while maxing out my 256Kb/s cable upstream with bittorrent transfers.
All of the free features are great! I love all of the email notification, options to upload greetings recorded on the computer, etc. Even the premium features are reasonably priced at $1.95 or $3.95 a month. I am completely satisfied with BroadVoice and thank them for producing such an excellent service.
Followup comments: | Forums » comments on review of BroadVoice |
| »next review in page (previous review)
 Review by freyder
Posted: 5.5 years ago
member for 8.7 years, 462 visits, last login: 3 days ago
Plano,Collin,TX
$20 per month
about 1 days
"Awesome Quality, Quick Set up..."
"SPA-2000 died withing 2 days of receipt... They replaced it with a SPA-1000. Major Bummer..."
"The quality is good and so far its working well. I am just hacked about not having the spa-2000 that I started with."
| |
I have the "all you can eat" service for $20 US that gives unlimited calls to US and Canada.
other than the initial equipment failure and their decision to now distribute spa-1000 boxes I am happy with the service.
At first I was so psyched.. Unit arrived with NO instructions at ALL.. But being a bit of a technoid I plugged in the cables without any hitch.. Duh.. Ethernet here, DC Power here... Phone here... Bingo worked like a champ. All was good. I was happy.
2 days later.. SPA-2000 is dead as a doornail This was saturday night... replacement was FINALLY over nighted the following Wednesday after daily calls from me.... Not good. At this point I was very unhappy..
But...
Replacement Unit arrives.. plugs in and works flawlessly... now connected to UPS and I don't TOUCH it... LOL.. I guess these Sipura boxes are rather "sensitive"
So far so good. Service is great!
Running behind a Linux based router.. ASL »www.astaro.com
with QoS enabled so I have stutter free calls even when connection active.
DSL 6Mbits down 600Kbits up.
Followup comments: | Forums » comments on review of BroadVoice |
| »next review in page (previous review)
 Review by montee4
Posted: 5.5 years ago
member for 5.7 years, 1407 visits, last login: 22 days ago
Batavia,Kane,IL
$22 per month
about 2 days
"Easy Installation, Great Voice Quality"
"Their portal could use a lot of work. Not everything is as intuitive as it should be"
"Great features and service for the price"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
|
Decided to try out Brodavoice after reading all the good reviews in the VoIP forum. I couldn't be happier!
I ordered their Unlimited U.S.A package on Sunday night. I received a Sipura 1000 on Tuesday of the same week. I plugged it into my router (Linksys WRT54G) and I had a dialtone in 15 seconds.
I love their Call Manager. It is great to be able to manage your incoming calls through a Web interface. It is far superior to Vonage's Click-2-Call application. I also like the 7-digit dialing. However after having Vonage for 3 months I can't unlearn 10-digit dialing. 
For the past two days, I have testing the service quite a bit. Aside from some features not working (ones that I don't care much about) it has been working flawlessly. I have also noticed that on one phone, Vonage's caller-ID/call waiting never worked. I was assuming it was the phone, however I tried the same phone on Broadvoie and it works great.
Voice quality is the same if not better than Vonage. Broadvoice also has a better feature set than Vonage. And for $10 less a month for unlimited use, Broadvoice is a no brainer.
I will update my results in a month, but as of right now I will be using this as my primary line and am very satisified.
Followup comments: | Forums » comments on review of BroadVoice |
| »next review in page (previous review)
Review by kilo323
UPDATED: 5.5 years ago
member for 6.3 years, 63 visits, last login: 3.4 years ago
Frisco,Denton,TX
$9 per month (month by month)
about 4 days
"Excellent call quality - much better than POTS"
"Caller ID and Voicemail problems"
"can't beat the price and customer service"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
|
Let me start by saying I have comcast cable modem (1.5 down/256 up) with a dynamic (DHCP) adress. My internet connection has been very reliable. This is plugged into a wireless linksys router that has the sipurra plugged into it with 3 other computers linked in via wireless network and DHCP. The phone (cheap GE phone w/caller ID) is plugged directly into phone1 on the sipurra (after my trial period I will hook into main house phone wiring).
I ordered my BV service on Friday April 30, it was processed and shipped Monday May 3rd and I received the ATA on Tuesday May 4th (yahoo FedEx). So really it was just a 2 day turnaround from order to install. Kudos to BV and FedEx!
Installation was a breeze - complete plug and play (however I would like to give it a static IP which it doesn't appear you can change in the sippura console).
Call quality is remarkable. Granted I have not had it that long, but for the bit I have used it - wow! No lag, no echo, and superior sound over POTS.
I really like not needing to dial the 1 (in my area telco requires 10 digits anyway so I am used to that). There is a noticable lag when not dialling 1 before the number though.
Their call manager, although and ugly interface, is nice. The main feature that I like is Outlook integration - allowing me to call people directly from my outlook contact list. This works quite well.
Some features do not seem to work that well. Can't get speed dial 8/100 working, incoming caller id does not work (and the 1st day I could not get any incoming calls - that is now fixed but caller id is still not working). Outgoing caller id shows my number but BroadVoice, Inc. as the name - so many people I call don't answer the phone because they do not recognize the name. Sometimes when I try to get into my voicemail, it tells me my passcode is invalid - which it is not since I can access it other times with the same passcode. The website is complete crap - but they tell me that is being worked on as well.
Support (I seem to talk to the same person every time I call - hmm) is awesome. He was extremely helpfull and has answered the phone immediately every time I have called. He assured me that they are working on the incoming caller id fix which should be fixed today and the outgoing is being worked on but they are dependent on the telco for that - so it could take some time.
High startup costs (compared to others). I have the $9.95 unlimited in state / $.039 / minute long distance plan. The activation fee was $39.95 and the shipping was $14.99.
Overall - the service has been good however, if the voicemail and caller id problems are not fixed before the 30 day/500 minute guarantee I will cancel and get my money back and try another service.
UPDATE (5/7/2004)
----------------------------------------------------
They have the inbound caller id fixed. Sitll does not show a name but now I can at least see who is calling. I can't call some 800 numbers though. I plan on calling support on this issue tonight to see if it is a known issue and if they are working on it. I now have my POTS line forwarding calls to the BV number and the only phone in the house is going through BV - this should allow me to post an update in a few weeks about the quality of their service. My wife (no real technical) is using it full time now so I should get some real good testing of it now 
UPDATE (5/19/2004)
----------------------------------------------------
Okay - after a few ignored emails to customer service and BV not giving the customers any updates as to when their advertised features will work - I am going to give Vonage a try. My wife reports that there has been a few dropped calls but the main thing that is irritating me is the lack of response. Vonage might not be better but I am hoping that since they let you adjust the call quality, I will experience less dropped calls. I will write a review on Vonage once I have some testing done.
Followup comments: | Forums » comments on review of BroadVoice |
| »next review in page (previous review)
Review by john398
Posted: 5.5 years ago
member for 5.5 years, 1 visits, last login: 4.5 years ago
Bedford,Tarrant,TX
$10 per month
about 2 days
"Good sound quality, good price, all around good"
"none"
"order it"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
|
Ordered Sunday 2 days weasn't expecting til Wednesday, FedEx got it here early
Pluged it in to my speed stread router, rca cable modem, with comcast.
Worked right away even though no instructions in the box.
Sounds better than telco
Followup comments: | Forums » comments on review of BroadVoice |
| »next review in page (previous review)
Review by kwest
Posted: 5.5 years ago
member for 6.5 years, 2236 visits, last login: a few hours ago
Dallas,Paulding,GA
$9 per month
about 3 days
"Calls sound great! Tech support great"
"NO NAME WITH CALLER ID"
"great value"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
|
Since this service is new the support people will bend over backwards to help you, I hope this keeps up later. The calls are very clear. some of the features don't work as of now, they really need to get name with number working on caller ID.
This service is a great value for the money! So far I really like it!
Followup comments: | Forums » comments on review of BroadVoice |
| »next review in page (previous review)
 Review by jds17j
Posted: 5.5 years ago
member for 5.7 years, 1156 visits, last login: 331 days ago
Providence,Providence,RI
$22 per month
about 1 days
"Always works, Great price, Tech Support, Quality"
"Fees a little steep, but worth it.... Website not great, but OK"
"Great value for the money, better than the others i've tried"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
|
I've finally found a company that works. I had P8 before them, and for the same price i get so much more with Broadvoice. I always had to reset my DTA on P8... Now it's been months with Broadvoice, on the $20 plan, and no resets, no missed calls, no strange sounds, no quality issues, and great support when i call (which has only been to ask about feature implementation, etc... NOT service problems). I use the service with Comcast cable with no problems at all. I have a wireless Linksys router with the Sipura plugged into it. I have 6 computers currently hooked up to it, 2 via ethernet and 4 via wi-fi. I really like the 7-digit dialing too. Haven't really used most of the features, but the ones that i do use work great. I haven't experienced the DTMF tone, Voicemail, or website problems some other users have run into either. The only bad points are the startup fees (which i didn't care about because i was so sick of P8), LNP not ready yet, and the Portal isn't the greatest, but it is usable. When they get the portal finished and LNP working, I will have absolutely nothing bad to say about this company!
Followup comments: | Forums » comments on review of BroadVoice |
| »next review in page (previous review)
Review by dreedy1
Posted: 5.5 years ago
member for 5.5 years, 2 visits, last login: 5.5 years ago
Katy,Harris,TX
$22 per month (month by month)
about 2 days
"Voice quality,price, ease of installation"
"no fax, caller id problems"
"Very good"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
|
I received my order in 2 days. Initial problem setting up but tech support got it right. I f we can work out fax issue I will totally get rid of local phone service. I am a little concerned with TIme Warner cable service. Our service goes down once a day and so far they have not helped.We always reboot and it works but it is a pain.
Followup comments: | Forums » comments on review of BroadVoice |
| »next page (previous review)
Review by stevenkuai
Posted: 5.5 years ago
member for 6.7 years, 485 visits, last login: 3.1 years ago
Staten Island,Richmond,NY
$11 per month
about 4 days
"LOW PRICE!, GREAT QUALITY, NO MORE HELL-RIZON POTS"
"911 not functional yet, no caller id name, call manager is limited and will not work with firefox, high activation fee."
"For $9.95 a month vs $25 a month (even with no calls made) with verizon in nyc this is the smartest thing you can do!"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
|
Well since i ordered on friday, they couldn't deliver the next day because they use fedex 2nd day service. Actually i tracked the package to be in the warehouse in my city but since it has not made a delivery atempt yet they would not let me pick it up on saturday so i had to wait till monday for it.
Install was easy, i first disconnected the pots from the outside to my in house wiring. Then i checked every phone in the house to make sure there was no tone. I then took everything out of the box, hooked the sipura to my netgear wirless router and plugged the line into my in house wiring. Within 5 seconds my line was setup and ready to call. When my mother came home at night she did not even know that i installed our voip system until i told her. She could not tell the difference in terms of quality of our voip vs pots. Actually i think the quality of broadvoice voip is better than pots because it uses a codec that consumes about 11KB a second each way. This is pretty close to cd quality.
I purchased a set of vtech 2.4 ghz digital cordless phones and combined with the voip the calls are crystal clear!
I have a Belkin 1000va (550 watt) UPS backup power supply supplying uninterrupted power to my cable modem, wireless router, and my sipura box. This should keep my phones working for a while in case of outages.
I tried sending and receiving a fax and it works fine.
I also tried establishing a dial up connection....didnt work =(
All in all i am extremely satisfied that I'am saving my mother a minimum of $15 a month. And with that $15 a month she was able to get her first cell phone with 1 year prepaid service for only $100 for 666 minutes. Great deal!
BYE BYE VERIZON !
Followup comments: | Forums » comments on review of BroadVoice |
|
|
BroadVoice
(11)
·