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 Review by KayakinMike 
UPDATED: 349 days ago
member for 3.7 years, 834 visits, last login: 45 days ago
 Alameda,Alameda,CA
 $40 per month
 "Liked giving my money to the City of Alameda"
 "Had to sell to Comcast"
 "No longer in the Telecom business"
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Well Alameda P&T had to sell its "T" and guess who bought it? Comcast. So now I'm with Comcast. I enjoyed AP&T while it lasted, and sorry it didn't work out.
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 Review by sashwa
UPDATED: 1 year ago
member for 8.8 years, 5197 visits, last login: a few hours ago
Alameda,Alameda,CA
$37 per month
 about 1 days
"Fast install, excellent Tech Support, and excellent Customer Service"
"I'd rather give back to my community than to Comcast or AT&T."
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I have been with AlamedaNet since 5/2004.
Whenever I have had to call Tech support with questions, they have provided excellent customer service on a personal level.
I upgraded to the 3.0/256 speeds 7/24/04. I called around 10:00 and by the time I got home from work I had the new speeds. I'm averaging about 2800+/230+.
On 9 August 2005, I was automatically updated to 4000/256 speeds. I'm averaging 3800+/238+. AlamedaNet has also lowered their prices. Now I am paying $37.50 rather than $42.99 per month.
One nice thing is that they send out emails when planned maintenance is scheduled.
4/15/06 - The bandwidth problem that began sometime in December was finally fixed the end of March. My speeds and latency seem to be back to normal for the most part.
5/19/07 - Service has been good as well as stable since my last update. Also no problems with latency this past year. Price is still the same - $37.50 for 4000/256.
Flash Speed test: 3919 / 239
Sun Java Speed test: 4028 / 246
2/19/08 - Service is still stable and no latency this past year. Price remains the same. They still don't offer any speed higher than 4000 up.
11/18/08
Just found out AP&T is selling out to Comcast so I decided to bite the bullet and make the change over to Comcast. They have an on-line promo for $66 for a year for TV and internet. My install date will be this Saturday, 11/22/08.
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Review by notsobroad
UPDATED: 1.2 years ago
member for 1.2 years, 7 visits, last login: 313 days ago
Alameda,Alameda,CA
$37 per month (12 month contract)
about 12 days
"Local community company, not Comcast"
"Having some really bad latency, reduced bandwidth lately, support seems to have been outsourced."
"Was good for a while."
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Maybe there's just a bad neighbor on my line all of a sudden, but I'm getting 250Kb down and up on my 4Mb/256K connection. I would really hate to have to go back to the Dark Side, but if it isn't reliable, I can't use it.
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Review by apgodshall
Posted: 4.1 years ago
member for 7.3 years, 10 visits, last login: 2.5 years ago
Alameda,Alameda,CA
$37 per month (month by month)
about 2 days
"consistently great downlink speed"
"could be cheaper, I guess"
"great"
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I signed up as soon as they laid cable in my area and my apartment building reached an agreement with AP+T (essentially just permitting them to install without exclusivity).
I paid a little extra for the Preimum package with 3Mbps downlink and static IP and it's just great. Purchase with cable TV service saved about $5. Looks like they've upped it to 4Mbps behind my back.
Haven't had any need for tech support or "services" from Alameda Power & Telecom yet (it just works and I don't want any friggin add-on serviced; I just want a great pipe to the net, so take my ratings in that regard with a grain of salt).
Good job, AP+T!
(Oh, and the company listing for this topic should be updated- alamedanet.com is certainly the domain for subscriber service, but the company goes primarily by Alameda Power + Telecom, and they sell the service through alamedapt.com)
Followup comments:  apgodshall
Premium
join:2002-07-10
Alameda, CA
| was great till I moved Was great till I moved. Within Alameda.
Then it seemed to work find, though with a different IP. I assumed that was my new static IP, and it worked fine. For a while. After a few days I noticed that my IP address had changed. Turns out they were charging me for the package with the static ip but not giving me one.
So I called they "fixed" it and I lost my connection entirely. Of course when I called it was the weekend and nobody was available to troubleshoot such things on weekends. A few days later they "fixed" it again and my connection worked only well but only with any mac addr *except* the one assigned to the static ip.
when I called on weekends it turned out that the only people who reconfigure things only work M-F.
In the end they told me the problem was on my side(!?) have a technician come out with a laptop. I told them if I had to stay home from work it would not be to have them fix their service- it would be to have someone else's service installed.
A week later they called and asked if the service was any good. I told them it still wasn't fixed. They offered to send someone out on a Saturday. | |
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Review by mredison
Posted: 4.6 years ago
member for 5.4 years, 92 visits, last login: 114 days ago
Alameda,Alameda,CA
$32 per month (month by month)
about 1 days
"Support the people's internet!"
"1.5 Max download"
"Good service, typical price"
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I have basic cable and 1.5Mbps cable modem service from the City of Alameda (Alameda Power and Telecom). They set everything up quickly and the techs and support are city employees, I think. Support is very responsive. I provided my own DOCSIS cable modem (initially a crappy 3COM that crashed all the time, but now a fine DLink). AlamedaNet also ran a second cable last month back to the office and did not charge anything to do it. Even though it is not as cheap as it could be, as a city service, I like that the money goes back into the city coffers to pay for Alameda's many fine parks and other services.
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Review by baraqiyal
Posted: 5.1 years ago
member for 5.1 years, 28 visits, last login: 3.3 years ago
Alameda,Alameda,CA
$32 per month
about 2 days
"Local tech support (not outsourced), free install, price."
"5 Gig allowance per month. Upstream speed not too exciting."
"Good value overall."
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Switched over from Comcast for the lower price. No problems so far. Technician arrived within the four hour window (Not sure why cable companies can't narrow that window down by a couple of hours). Speed is as advertised (1500 down 128 up). Hope I don't go over the 5 gig monthly limit.
They offer a $25.99 plan for the ultra price Conscious. 384 down, 128 up.
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