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Review by music4praise 
member for 5.9 years, 1833 visits, last login: a few hours ago
updated 25 days ago
 Big Rapids,Mecosta,MI
 $12 per month- (month by month)
 about 1 days "Flexible plans, multiple adapters on one line, soft phone works" "The phone portal doesn't do much" "Excellent choice for reliable service"
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Update January 17, 2012
Service has been extremely reliable. I recently bought a new cable modem which improved the voice quality considerably. If I had known I would have done it sooner. Still very happy with the service.
Update February 9, 2011
The service still works well if your Internet connection is solid (low jitter). They have started charging for 911 services and state sales tax. I am a little miffed that the change was done with no advance notice. The unlimited incoming 250 minute outgoing still is a good value for me so I'm keeping the service.
Update February 2, 2010
The service works so well that it is hard to think of anything new to say in an update. Hopefully some other users will jump in with reviews so we can get Quantumvoice back into the weekly GBU charts.
Update September 16, 2009
Recently I started getting political calls again (does it ever stop?). Putting an end to it was so easy in the phone portal. I really enjoy being able to effectively block unwanted callers. I continue to highly recommend Quantumvoice.
Update June 1, 2009
There isn't much to say because it just keeps working day after day. I highly recommend Quantumvoice to anyone looking for voip service.
Update December 22, 2008
I continue to be pleased with Quantumvoice service. It works reliably and for my purposes the plan I have is very economical. The do need to update the portal (as many users have mentioned). Outages are rare and get fixed promptly.
Update July 7, 2008
Quantumvoice continues to serve me well. I commend them on getting my outgoing Calling ID Name (CNAM) updated so that it shows correctly on our friends Caller-Id displays. I specifically asked them to do this and they followed through. Thus I have upgraded their Tech Support rating. They also promptly and courteously corrected a billing issue that came up because of a number port that I did.
Original review
I set up a "Lite" account (unlimited incoming, 250 minutes outgoing) with Quantumvoice last November as a backup service. This plan costs $9.95 per month and there are no other charges at all. The USF and 911 fees are included in the advertised price. Setup fee for BYOD was $15.
I was having routing issues to my regular provider which was causing serious outbound audio issues. The Quantumvoice servers were much nearer to where I live so I thought it might help. Pings and jitter are much better so the voice quality issues have been alleviated by using a different provider. (My previous provider did work with me to solve the problem but we just couldn't get it done.) I have since ported my primary number to Quantumvoice. I kept the "Lite" plan since we rarely go over 100 outgoing minutes a month anyway.
There have been three occasions to use tech support. The first was do to an error I was getting with phone portal. This was solved promptly. The second was my port request which took 20 calendar days to complete. It was handled accurately and professionally. The third request had to do with annonymous call blocking. One telemarketer seemed to be getting past the system. Tech support verified the problem and thanked me for notifying them. It turned out to be yet another clever way to get around caller-id based call blocking. So far it seems to be fixed.
Quantumvoice seems to be a quality customer-focused company. I recommend them.
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Review by keason
member for 9.7 years, 2085 visits, last login: a few hours ago
updated 27 days ago
- Ann Arbor,Washtenaw,MI
- $23 per month
- about 45 days
- "Unlimited incoming, good voice quality, free toll-free calls on limited plan"
- "15% price increase since acquisition by Telnet, lame web portal"
- "Good choice for limited use or heavy toll-free use or as a google voice companion"
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I originally subscribed to Quantum voice because they were the only provider who could port my ATT ISDN numbers. Quantum voice offers a variety of packages from 250 min limited for $10/mo to an unlimited inbound/outbound toll free package at $50. The feature set is pretty standard for a VoIP provider, but the web site is very primitive. Voicemail is delivered through email or on the phone. Quantumvoice also promised that their advertised price would be what you paid.
There are some conspicuously missing features like telemarketer and selective call block, mostly linked to their web portal.
This July Quantumvoice was acquired by Telnet, who promptly instituted a $1.50 fee per line. Very lame. I have also had problems with calls going directly to voicemail instead of ringing.
Overall a good value for service, especially for the $10 (now $11.50) plan combined with google voice.
Update 1/15/12 - Ported out after a large overage and no update to the web portal in 2 years
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 Reviews:
 ·QuantumVoice
| Phone Portal They do have call blocks you can set up. Go into the phone portal (not billing portal) and select caller screening. There is a selection for anonymous caller action. You can also control actions on calls received from any number you want to. You can use a wild card to control calls from a range of numbers. I have found these controls to be very effective--particularly during an election year. | |
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Review by dslreporter0
member for 48 days, 1 visits, last login: 47 days ago
updated 48 days ago
- undisclosed location
- Contract price not specified.
- "Cheap, pretty stable voice service"
- "Online voicemail system broken for over 4 years. Poor customer service follow-through."
- "You get what you pay for. Expect no future improvements."
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We have been with QuantumVoice for nearly 4.5 years, and were really excited and happy to be able to support a local company.
The basic voice service is reasonably stable with few outages. However, do not expect a quick resolution when you get an outage. The customer service is mediocre; lacking sincere follow-through. Time frames given for fixes are forgotten, so do not rely on expectations raised for timely resolution of issues.
The online billing system is very basic. Simple tasks like changing a payment method is not obvious or easily found.
Faxing is purportedly supported, but has never once worked either incoming or outgoing.
The online voicemail system has been broken since we became customers. You either receive a DateTime.pm error when trying to view your list of voicemails, or you get array out of bounds errors when trying to delete voicemails. These voicemail issues have been reported repeatedly since day 1, and have never been fixed.
It is sadly ironic that the words "fanatical customer support and reliability" are blazoned across the QuantumVoice home page.
At the end of the day, if you want an inexpensive backup phone at home and are not worried about voicemail; then QuantumVoice is an adequate service.
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Review by neftv
member for 11.3 years, 4186 visits, last login: a few hours ago
updated 76 days ago
- Broomall,Delaware,PA
- $12 per month
- (month by month)
- about 10 days
- "Kept my TOTAL price of $12.95 for 500min. No outlay of prepay. BYOD."
- " Web Portal, Phone book. International rates."
- "Service works reliably as do most advertised features."
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11/27/11-------------------
Decided to move on to another provider for personal reasons as of 11/10/11 ported my DID to another provider. Service was in good standing.
------4/9/2011-------------------
It been a long while since my last review. QV has had a couple outages in the past year but they usually been up after a few hours. It strange that it had to do with backup power with where their NOC is or a Border router. Anyway when the service work it works and you don't have to think about it. I am going to stick with them at least for the time being because I don't see anything better for the light user that I am usually 300 to around 500 mins range of usage. They do have a Status page but it always gets stuck on the last event that happens and they never really follow up on their own Forum on their web site so I guess no-one ever goes there. I did want to point out when I had my Asterisk setup on the Asus Router I did have some assistance with that from QV along with Voip Forum on here and it was nice they did that. However since my last review I abandoned trying to use my Asus router with Asterisk because it worked well in the beginning but then I started to get weird problems of stability. My Asus is just operating TomatoUSB firmware now. So I opted then to get a Zoom 5801 ATA and I feel that purchase was part way a mistake but the device did offer something exactly what I wanted. Now I have a the Zoom as my backup and I am using an Obi100 and so far a week into ownership it working great with QV and my other Gateway implementations.
I not changing any of the rating as I think they are steady to this point in time even with the ownership change I still think they are the same ratings.
------5/20/2010------------------
While other customers describe their issues with their providers in the VOIP forum QV continues to just work for me. Using Asterisk on my Asus router too. It's amazing what people will do to get attention though and how certain end users and vendors will go out of their way to do that in the forum. I also notice that QV gets an updated review it never shows up on the top five in the forum too, only the popular ones make it. No big deal I'm just as happy that my service just works with no drama or overhype in the forum.
-----3/27/2010---------------------
Almost two months with QuantumVoice and the service just works. No complaints from me at this time.
Yea the web portal could be better but I think they going to change all that soon.
QuantumVoice (just like how Broadvox was to me) is a service you set up and forget about it because it just works. In fact I am using my old Broadvox ATA Sipura 2000 with this service and is working just fine.
-----2/1/2010--------------------------
Of below issues 1 and 5 appear to be resolved. Service still working great.
----1/26/2010-----------------------
My number had been ported into QV after I settled in with Phone Power as a formal BroadvoxDirect customer when Broadvox decided to get out of the residential market. After manual signup QV took about 8 days to port my number from PP to QV and there was one additional delay because the automated system didn't port right. After that got straighten out service been solid. I got to keep my monthly TOTAL price of $12.95 with 500 min with no tricks or lack of information because QV web site is VERY clear on their prices. QV been around for a while too. My only complaints so far are
1) that the speed dials don't work in QV's portal,
2) the very basic Phone book,
3) their system status page seems to get stuck on the last item of incident.
4) International rates are so uncompetitive and outdated that even Broadvox had better rates. I found a work around this using another service.
5) seems like their forum opened up again but after repeated attempts to get access I was ignored.
Tech support is mostly responsive but looks like some of the above items are not a priority.
I not sure that I will be with QV long term like I was with Broadvox but for now basic phone service is working and I keep my total price at 12.95. For now I need to move on from this hassle from when Broadvox dumped me as I have my other priorities too.
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Review by davelissa
member for 7.3 years, 29 visits, last login: 1 year ago
updated 1 year ago
- Houston,Harris,TX
- $40 per month
- about 14 days
- "Reliable connection"
- "Fraudulant"
- "pricey, and not worth it."
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January 2011 - gone to the dogs.
or should I say, the dogs have got into Quantumvoice?
From about 4 years of good performance and regular monthly cost, I suddenly got a bill for calling a toll-free number and fees and taxes creeping in, even though their website says that fees and taxes are included.
Note, I use the phone service less than 100 minutes per month - it's just a backup my wife and I have.
I called Quantumvoice 4 times so far to complain about my bill, which now have fees and Michigan taxes (even though I don't live in Michigan). I spoke to representatives - usually after about 15-30 minutes - who promised a call back within one day.
I got ONE call after about a month, with someone called "Tom" from the billing department who apparently hadn't read my e-mail explaining the situation. He left a voice mail saying that they have never charged for calling toll-free numbers (even though it's on the bill as charges for calling 411!).
Stay away - stay far away! Go with VoicePulse or some other company!
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Jan '08 - just an update.
Quantumvoice has given me more and more reason to stay with them; solid, reliable performance. Nary a dropped call for at least 6 months!
If I had more than two thumbs, they'd all be up...
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Update 02/07/06
Voice Mail fixed. Also, you can now choose a Michigan number to appear on the caller ID instead of your toll-free number. Two thumbs up.
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Update 01/30/06
Had a small issue with Voice Mail (sound quality), and called them three times today - they picked up the phone twice within a few seconds. The third time, I waited a short time, then decided to e-mail, and got a reply within 2 hours.
I therefore revised their CS to 5 (Best).
They're looking into the Voice Mail issue.
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Jan '05:
I have my own Sipura 2100 and decided, based on online reviews and bad experiences with other VoIP companies, to go with QuantumVoice.
I had delays setting up because 1) I was trying to get a 1-800 number, not a 1-866, and 2) I wanted a type of number ending with "PAUL" and 3) this was the period between Christmas and New Year.
I fired off e-mails, and got replies sporadically. The CS personnel were always courteous, and apologized for the delays. They were apparently short-staffed for the holidays, and I can well understand that.
I gave an 80% review on Customer Service due to the delays in contacting them (often a day or two), but if I have occasion to call them in the future and and they provide quicker response, I'll adjust it. For those who are consider getting a new connection thought QV, I don't think this would be a major issue, since the time I was calling them was a busy time. Anyhow, trust me, you won't have to call them very often, and - unlike other companies I could mention - they do answer e-mails.
Once I got the connection, it has been rock-solid throughout. No blackouts, no bad connections, no problems at all.
I have a toll-free number, and my only grouse is that my name on the caller ID always appears as "1-800 Service" and I'm NOT a telemarketer providing 1-800 service!
Other than that, and the lack of being able to choose your own number, I'm quite happy. The call quality is great, I rarely contact customer service, my telephone bill is low...life is great!
Oh, I forgot....the website needs a major update. It's akin to a house without furniture - it does the job, but it's colorless and tasteless!
Dave
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 Review by deheza
member for 7.6 years, 3658 visits, last login: a few minutes ago
updated 1.5 years ago
- Allen,Collin,TX
- $19 per month
- (month by month)
- about 2 days
- "Rock Solid phone service."
- "Web control panel could be better"
- "Well worth the extra effort to sign up. Their service just works!"
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Signed up with them the middle of 2007 with their BYOD $9.95 Residential Lite service to use as a backup. They worked so well I transfered my primary VOIP service to them and upgraded to the BYOD Residential Regional service using a SPA2102. The number port took about three weeks and went smoothly. They have been very helpful when I needed service. They work so well that I only needed help once setting up initially last year. They have passed the WAF test with flying colors. Haven't had any complaints from my "better half" since porting over to QuantumVoice.
24 Feb 2009 QuantumVoice is still solidly working day after day & month after month. It just works all the time!
29 Jul 2010 QuantumVoice is working reliably.
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Review by bhopps
member for 7 years, 183 visits, last login: 204 days ago
updated 1.8 years ago
- Miami,Miami-Dade,FL
- $12 per month
- (month by month)
- about 1 days
- "Always works"
- "Web site is poorly done but I rarely go to the site"
- "Inexpensive for 500 minutes per month, no contract, all the features I need"
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I had to switch from ATT and adding phone service to my current Comcast package was too expensive. I had a terrible customer service experience with Vonage and Quantumvoice seemed to meet my requirements for a low cost for the amount of home phone use that I generate.
I had a very fast response to my inquiries and I was set up and running very quickly. My Customer Service emails and phone conversations were all responded to very well.
I am using a Linksys 2162 and I have had no problems or service interruptions since I subscribed in April 2008. Now March 2010 and still no service interruptions or billing issues.
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Review by pungster
member for 5.5 years, 11 visits, last login: 2.5 years ago
updated 2.5 years ago
- Jenison,Ottawa,MI
- $19 per month
- (month by month)
- "Easy installation"
- "Calls have been dropping every 3 minutes!!"
- "I would avoid this service. My wife hates it"
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The service started out okay. I was originally under the $19.99/ month plan then they did away with that plan and I was forced to use the $29.99 plan. The service has been horrible. I've contacted tech support by phone and by email and I haven't gotten any response. I would avoid this company.
7-14-09 Update
After several years of service the company has met and exceeded my expectations. The company was going through a major re-organization when I first signed up. I can no longer tell the difference between lan line and VOIP.
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 Review by armyvet
member for 5.3 years, 488 visits, last login: 328 days ago
updated 2.6 years ago
- Maceo,Daviess,KY
- $13 per month
- about 4 days
- "dependable service,100% us tech support,fax capible,lot of free extra';s"
- "none in over a yr.that i have had it"
- "as good as att and located in mich."
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if you are looking for a voip service this is it.
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 Review by hayabusa3303
member for 6.6 years, 2411 visits, last login: 43 days ago
updated 2.8 years ago
- Florence,Florence,SC
- $30 per month
- (month by month)
- about 6 days
- "BYOD excellent.. and even got what i wanted LOCAL number."
- "Web site needs improving but they are working on it. im still waiting on it"
- "$30 a month not bad,"
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03/24/09
Starting to sound like a broken record here for QV here. See a pattern?
No problems at all to speak of.
No tech problems to email them or anything.
I was hoping they would update there web site, they where talking about it a long time ago, but that hasnt happen. The only time i goto the web site anymore is to pay the bill so its pointless on that part anymore.
5/26/08
One more nice update for quantumvoice.
Always on - What more do you want from a Voip phone always on.
Tech support was great. I did dropped one of my lines so now i only have one. One email did everything so no playing email tag to drop a line.
Bottom line. Im pleased with Quantumvoice. There beta im guessing for there new dashboard went south. But how often do you really sign in on dashboard once a month to pay the bill about it.
29.99 might be high from some but you get what you pay for thats for sure.
11/23/07
Sweet and short update.
Really no problems at all. Always on. Ask tech support something and within about hour you get a email from them.
They have did some updating but i havnt seen the new dashboard yet. Im guessing its still in beta at this time.
Final. Im still very very happy with them and ONE of the FEW and i mean FEW that has TRUE UNLIMITED VOIP with no minute cap.
30 bucks a month tax and everything they are still a good deal to me.
4/6/07-update.
Short and sweet update.
Great company no outages that i can remember.
One big plus is they are now improving there web portal. Slowly and i mean slowly starting to add stuff to the web site. From what i was told they are doing it from ground up. I have emailed them twice and still getting excellent feedback from them. If you call them its the same way. Fast and easy and i have never been on hold like other voip companies out there. (Big Plus)
Bottom line: Im very pleased with them. They might be alittle more $$$ but to me its worth it.
(Also there unlimited plan means unlimited unlike other companies out there. )
************************* Main Post***************************
After viatalk pulled the plug on me i was ready to take a shot at a new company.
Seeing a few reviews of the company and seeing how old they where made me wander if things had changed.
After clearing a few things with there tech support and there TOS making sure on a few things it went very smooth. All email where return within about a HOUR.
One big plus is a can get a LOCAL number in this town i live in. Not too many Voip lines around here. Closes one to me was viatalk sunrocket too and it was 60 miles from me.
Ordered on Friday the 1st and emailed over my service order which was perfect they LISTENED to what i wanted. They told me it could be one week to three weeks for the line. Got a email on wednesday the 6th said the lines where ready to go. Next morning got a email for passwords and numbers. Done.
Set up was on two Pap2-na(BYOD) and was online in less 120 seconds (very fast).
The only bad thing i can say is there web site when you have a account very PLAIN to say the least but i bet they are working on that tho.
Been only up for few days but i will update this in a few months but i would say so far very good.
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