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Review by music4praise 
UPDATED: 55 days ago
member for 3.7 years, 1200 visits, last login: a few hours ago
 Big Rapids,Mecosta,MI
 $10 per month (month by month)
 about 1 days
 "Flexible plans, no hidden charges, multiple adapters on one line"
 "The phone portal doesn't do much"
 "Excellent choice for reliable service"
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Update September 16, 2009
Recently I started getting political calls again (does it ever stop?). Putting an end to it was so easy in the phone portal. I really enjoy being able to effectively block unwanted callers. I continue to highly recommend Quantumvoice.
Update June 1, 2009
There isn't much to say because it just keeps working day after day. I highly recommend Quantumvoice to anyone looking for voip service.
Update December 22, 2008
I continue to be pleased with Quantumvoice service. It works reliably and for my purposes the plan I have is very economical. The do need to update the portal (as many users have mentioned). Outages are rare and get fixed promptly.
Update July 7, 2008
Quantumvoice continues to serve me well. I commend them on getting my outgoing Calling ID Name (CNAM) updated so that it shows correctly on our friends Caller-Id displays. I specifically asked them to do this and they followed through. Thus I have upgraded their Tech Support rating. They also promptly and courteously corrected a billing issue that came up because of a number port that I did.
Original review
I set up a "Lite" account (unlimited incoming, 250 minutes outgoing) with Quantumvoice last November as a backup service. This plan costs $9.95 per month and there are no other charges at all. The USF and 911 fees are included in the advertised price. Setup fee for BYOD was $15.
I was having routing issues to my regular provider which was causing serious outbound audio issues. The Quantumvoice servers were much nearer to where I live so I thought it might help. Pings and jitter are much better so the voice quality issues have been alleviated by using a different provider. (My previous provider did work with me to solve the problem but we just couldn't get it done.) I have since ported my primary number to Quantumvoice. I kept the "Lite" plan since we rarely go over 100 outgoing minutes a month anyway.
There have been three occasions to use tech support. The first was do to an error I was getting with phone portal. This was solved promptly. The second was my port request which took 20 calendar days to complete. It was handled accurately and professionally. The third request had to do with annonymous call blocking. One telemarketer seemed to be getting past the system. Tech support verified the problem and thanked me for notifying them. It turned out to be yet another clever way to get around caller-id based call blocking. So far it seems to be fixed.
Quantumvoice seems to be a quality customer-focused company. I recommend them.
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Review by bhopps
UPDATED: 68 days ago
member for 4.7 years, 167 visits, last login: 24 days ago
Miami,Miami-Dade,FL
$12 per month (month by month)
about 1 days
"Always works"
"Web site is poorly done but I rarely go to the site"
"Inexpensive for 500 minutes per month, no contract, all the features I need"
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I had to switch from ATT and adding phone service to my current Comcast package was too expensive. I had a terrible customer service experience with Vonage and Quantumvoice seemed to meet my requirements for a low cost for the amount of home phone use that I generate.
I had a very fast response to my inquiries and I was set up and running very quickly. My Customer Service emails and phone conversations were all responded to very well.
I am using a Linksys 2162 and I have had no problems or service interruptions since I subscribed in April 2008.
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Review by pungster
UPDATED: 119 days ago
member for 3.3 years, 11 visits, last login: 119 days ago
Jenison,Ottawa,MI
$19 per month (month by month)
"Easy installation"
"Calls have been dropping every 3 minutes!!"
"I would avoid this service. My wife hates it"
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The service started out okay. I was originally under the $19.99/ month plan then they did away with that plan and I was forced to use the $29.99 plan. The service has been horrible. I've contacted tech support by phone and by email and I haven't gotten any response. I would avoid this company.
7-14-09 Update
After several years of service the company has met and exceeded my expectations. The company was going through a major re-organization when I first signed up. I can no longer tell the difference between lan line and VOIP.
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 Review by armyvet
UPDATED: 150 days ago
member for 3 years, 471 visits, last login: 9 days ago
Maceo,Daviess,KY
$13 per month
about 4 days
"dependable service,100% us tech support,fax capible,lot of free extra';s"
"none in over a yr.that i have had it"
"as good as att and located in mich."
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if you are looking for a voip service this is it.
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 Review by hayabusa3303
UPDATED: 231 days ago
member for 4.3 years, 1769 visits, last login: a few hours ago
Florence,Florence,SC
$30 per month (month by month)
about 6 days
"BYOD excellent.. and even got what i wanted LOCAL number."
"Web site needs improving but they are working on it. im still waiting on it"
"$30 a month not bad,"
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03/24/09
Starting to sound like a broken record here for QV here. See a pattern?
No problems at all to speak of.
No tech problems to email them or anything.
I was hoping they would update there web site, they where talking about it a long time ago, but that hasnt happen. The only time i goto the web site anymore is to pay the bill so its pointless on that part anymore.
5/26/08
One more nice update for quantumvoice.
Always on - What more do you want from a Voip phone always on.
Tech support was great. I did dropped one of my lines so now i only have one. One email did everything so no playing email tag to drop a line.
Bottom line. Im pleased with Quantumvoice. There beta im guessing for there new dashboard went south. But how often do you really sign in on dashboard once a month to pay the bill about it.
29.99 might be high from some but you get what you pay for thats for sure.
11/23/07
Sweet and short update.
Really no problems at all. Always on. Ask tech support something and within about hour you get a email from them.
They have did some updating but i havnt seen the new dashboard yet. Im guessing its still in beta at this time.
Final. Im still very very happy with them and ONE of the FEW and i mean FEW that has TRUE UNLIMITED VOIP with no minute cap.
30 bucks a month tax and everything they are still a good deal to me.
4/6/07-update.
Short and sweet update.
Great company no outages that i can remember.
One big plus is they are now improving there web portal. Slowly and i mean slowly starting to add stuff to the web site. From what i was told they are doing it from ground up. I have emailed them twice and still getting excellent feedback from them. If you call them its the same way. Fast and easy and i have never been on hold like other voip companies out there. (Big Plus)
Bottom line: Im very pleased with them. They might be alittle more $$$ but to me its worth it.
(Also there unlimited plan means unlimited unlike other companies out there. )
************************* Main Post***************************
After viatalk pulled the plug on me i was ready to take a shot at a new company.
Seeing a few reviews of the company and seeing how old they where made me wander if things had changed.
After clearing a few things with there tech support and there TOS making sure on a few things it went very smooth. All email where return within about a HOUR.
One big plus is a can get a LOCAL number in this town i live in. Not too many Voip lines around here. Closes one to me was viatalk sunrocket too and it was 60 miles from me.
Ordered on Friday the 1st and emailed over my service order which was perfect they LISTENED to what i wanted. They told me it could be one week to three weeks for the line. Got a email on wednesday the 6th said the lines where ready to go. Next morning got a email for passwords and numbers. Done.
Set up was on two Pap2-na(BYOD) and was online in less 120 seconds (very fast).
The only bad thing i can say is there web site when you have a account very PLAIN to say the least but i bet they are working on that tho.
Been only up for few days but i will update this in a few months but i would say so far very good.
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 Review by deheza
UPDATED: 259 days ago
member for 5.4 years, 2787 visits, last login: 5 days ago
Allen,Collin,TX
$19 per month (month by month)
about 2 days
"Rock Solid phone service."
"Web control panel could be better"
"Well worth the extra effort to sign up. Their service just works!"
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Signed up with them the middle of 2007 with their BYOD $9.95 Residential Lite service to use as a backup. They worked so well I transfered my primary VOIP service to them and upgraded to the BYOD Residential Regional service using a SPA2102. The number port took about three weeks and went smoothly. They have been very helpful when I needed service. They work so well that I only needed help once setting up initially last year. They have passed the WAF test with flying colors. Haven't had any complaints from my "better half" since porting over to QuantumVoice.
24 Feb 2009 QuantumVoice is still solidly working day after day & month after month. It just works all the time!
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Review by piggygirl
UPDATED: 272 days ago
member for 2.8 years, 157 visits, last login: 23 days ago
New York,New York,NY
$13 per month
about 5 days
"Clear sound"
"deleted call log details never fixed"
"to much of my time trying to deal with it"
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Updated 2/10/2009
I was on the 500 minute plan, so the call log was important for tracking the call times.
I had written a program to track the total time, but without the log details I had nothing to track with.
Around November, a number of the call log details got deleted during a a service update.
I was told by tech support they would be reloaded, and they just never were.
The amount of phone calls & emails trying to get it fixed, I just didn't think it was worth the time & effort.
A month later the details were still not reloaded, so I dropped their service.
Updated 11/27/08
I'm dropping the tech support a notch.
I've submitted 2 trouble tickets and 1 email for the same problem during a 1 week time frame. There's just no acknowledgment from them.
============================================
I switched around Oct from another voip. Not as many bells/whistles as other voips, but what is included does the job.
It's been nice to be billed once monthly for 1 total payment, and not have the charge broken up into multiple monthly payments.
Sound is very clear so far.
Very easy install.
Followup comments:  music4praise
join:2006-02-22
Big Rapids, MI | Telephone support I will agree that email support isn't up to snuff. However, I have gotten excellent response by telephone. | |
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 Review by sgarrand
UPDATED: 287 days ago
member for 9.5 years, 4826 visits, last login: a few minutes ago
North Brookfield,Worcester,MA
$40 per month
about 7 days
"Unlimited incoming toll free number, good quality, tech support.."
"The portal update never happened, a little frustrating.."
"The toll free number eliminates the need for virtual numbers.."
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** Update 1/27/09 **
As of a few months ago I no longer have QV. Due to cost I went with another provider. I ported my toll free number to Vitelity and signed up with VoipO for a year at $130. The service was great but I was tired of paying $40 every month. I'd recommend them for the most part to anyone needing a residential toll free number.
***LATEST UPDATE - May 14th, 2008***
Well, things have been rock solid for years now. Every time I think about going with a lower priced provider I realize that none of them can match QV's reliability and quality for me. The supposed "major site redo" hasn't materialized and I lowered the rating on that. It was kind of accounting for minor improvements with an eye towards the major one to come. It never did. Other than that I'm very happy with it. If I didn't tell people (aside from the toll free number!) they wouldn't know I used VoIP.
***END OF LATEST UPDATE***
**UPDATE - November 23, 2006**
About a week or so ago Digital Realm took over QV. One of the guys at Digital Realm used to be one of the original guys at QV. This recent change means only good things for QV. The support is already improving and they brought back plans that were dropped prior to them taking over. They've demonstrated directly to me, their desire to get back to where they once were and I believe they will.
Almost instantly they added Caller ID with Name and updated their site. The portal redo is slated to be done soon, I'll update when that happens.
**End of UPDATE**
**UPDATE - November 5, 2006**
QuantumVoice has fallen from grace quite a bit lately. Some customers on here have expressed dissatisfaction with their customer service and call quality. I will admit that their support can be slow but I haven't had to use it much. As far as quality goes, I have experienced no issues with it. It works when I need to make calls and calls ring through just fine.
Early on I was pushing QV and recommending them to everyone I knew. I still do recommend the toll free plan I have, but not their typical non-toll free plans. I only have experience with the toll free number plan so that's all I can speak for. If you're looking for ultra-cheap VoIP without a toll free number I'd recommend ViaTalk or any of the other top providers.
It works for me but apparently not too many others on Broadband Reports, My results are not typical.
**End of UPDATE**
**UPDATE - April 26, 2006 **
They lowered their price from $42 to $40 and added call treatment features. I can now take a call from a given number and automatically forward it to any other given number. This is a very nice feature if I want calls from my work to go to my cell phone when I'm out. Not to mention I put in numbers of people who I do not want to reach me and forward them to the Rejection Hotline.
I am already QV's biggest pimp on DSLR. With two years of reliable service, lower prices and more features I can't recommend them more. You will not find a service out there that offers what QV offers. All those that choose the bargain services can have their poor support and one or two local numbers. I'll take my unlimited toll free number any day.
** End of UPDATE - 4/26/06 **
**UPDATE**
Changed "website" to 5 stars because of the addition of incoming calls to the call logs and because new features are on the way.
Also changed "call quality" and "reliability" to 5 stars because both have proven to be much better over time than they were after initial issues.
**UPDATE**
After having had this company's service for a few months everything is going great. I am a very picky and demanding user so I've nitpicked more than most. They've accommodated me in every way and service is working great. They've allowed me to upgrade to SPA-2000 firmware version 2.0.9 from 1.x. It has worked very well.
You may not have ever heard of them, but they are a very good company. Their parent company is Advanced Media Services ( »www.ams-llc.com ) and their site is »QuQuantumVoiceom as you mamay'veeen able to guess. They are a small company, no doubt, but don't let that fool you. They have given me excellent customer service from PrPrerder to now. I called them before ordering and they answered all of my questions.
Here is an explanation of each rating:
Website - 5 out of 5 stars: Their portal now shows incoming and outgoing calls. There are missed calls and the ability to check voicemail and it does stop the stutter tone when checked through the portal. Overall the portal is not nearly as robust as most providers, but it does the job. They will be adding more features (call hunt, call filters) and giving the portal a new look soon.
Ease of Installation - 5 out of 5 stars: The Sipura SPA-2000 was very plug and play. I consider myself a little more advanced than the average user and they've given me control of some settings. I like that they did that even though they didn't have to.
Call Quality - 5 out of 5 stars: In the beginning I did experience some issues (one way audio, DTMF tones, etc..) but they worked hard to fix any issues immediately. I would explain the problem, and they would know how to go about fixing it. They'd contact me and tell me to power cycle my SPA and it would be all set. All providers have minor issues, but it's how and if they fix them that matters. I have gotten a credit for issues. Since the problems have been resolved for months the quality continues to be excellent.
Reliability - 5 out of 5 stars: This is similar to the Call Quality category in that when those minor issues appeared it wasn't too reliable. After having used Vonage and Packet8 in the past with poor results, I expected more from these guys. If I were not so picky and demanding I may not have noticed half the issues. I am that way, I did notice them, and they did fix them in a timely manner and as I said above, I got credits. Since those initial issues were months ago, they have established a pattern of reliability for me.
Tech Support - 5 out of 5 stars: No matter who I've spoken to, they've been courteous and helpful. If they didn't know what was wrong right away, they looked into it. They've communicated very well over the phone (always call back) and in e-mail. Sometimes I have to tell them that I don't need a call back right away because it's 1 AM on Sunday. They still do call me back. They really have gone out of their way more than I've ever experienced. To me, besides the obvious benefits of an unlimited incoming/outgoing toll free number, this is their strongest point of all.
Value for the Money - 5 out of 5 stars: I had Vonage and it didn't work very well for me back in 2002. After that I tried Packet8. With Vonage's virtual numbers and even when Packet8 adds them, this was a better deal. I have family spread out everywhere (MD, NY, NH, FL, etc..) and they can all call me without the need for many virtual numbers. No surcharges from payphones and all taxes/fees are built into the $41.99 price per month.
I have been an active user of DSL Reports since April of 2000 and I am NOT an employee of any provider. I'm not an agent, affiliate, or reseller of any ISP or VoIP provider. Just take a look at any of my over 700 posts if you have any question as to the validity of this review. In a time of big VoIP companies and even start ups with poor customer service I think one with great service needs to be recognized. Just give them a call at 1-800-914-2943 and if you get voicemail they'll call you right back.
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Review by msingh
UPDATED: 304 days ago
member for 1.3 years, 4 visits, last login: 304 days ago
Cincinnati,Hamilton,OH
$10 per month
about 1 days
"Affordable with knowledgeable support staff!"
"Online portal is terrible"
"Great, reliable, low cost, VOIP provider"
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------------Update 1/10/2009
Still very happy with my service which has been stable except for one small outage. The web portal has still not been updated which is too bad as it's the only weak link in the service.
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After my free year at Net2Phone, whom I had switched to after SunRocket blew up, I realized that I hardly used my landline phone and needed to switch to a minimum rate plan. Just around that time, Net2Phone moved to a single unlimited plan so it was time to find yet another new provider.
Quantumvoice was highly rated and had a $9.95/250 minute plan that included all taxes and fees which was exactly what I was looking for. My only concern was whether or not I could get my Innomedia device configured with their service and it didn't show up as a supported device. However, I decided to take the plunge and figured I would deal with the BYOD issue if needed.
A day after submitting the order documents, I received all the required setup information. That's when I went about reconfiguring the Innomedia from Net2Phone to QV. Not so easy, as the Net2Phone firmware that they supplied essentially locks you out of all real configuration options. The only solution was to downgrade the firmware. Via a Google search I found old SR firmware .77 and .75 versions and attempted to flash in the .77 revision. No go. All it did was give me an HTTP 404 error. Fine, I'll initiate the flash via a Telnet connection. Nope - Net2Phone had removed that command.
After much debugging, I realized the device just simply did not like the .77 firmware. It was bombing out on what looked like CRC checks. So I tried the .75 firmware which took - success! Except now, no password I tried worked with the device. Eventually I had to do a hard reset which got me back into business. My thought here is that the Net2Phone configuration file was still active which somehow corrupted the admin password (as even the Net2Phone password didn't work).
OK, now it was time to configure the device. The core configuration was straightforward, i.e., SIP server, account information etc. After rebooting the device I knew I had success when the Run light turned Green. Then came the dialing plan - not straight forward. In fact, I came to discover that the Innomedia box is next to useless for dialing plan configuration.... After putting in the recommended QV dialing plan for a Sipura box I went to do a test call. Nothing but a busy tone, no matter what I dialed. I tested an inbound call and it worked perfectly.
15 minutes later, I still did not have outbound calling working so I decided to call tech support at 11pm on a Wednesday night. Someone quickly answered the phone, immediately confirmed they helped others with an Innomedia box and rather than asking a bunch of "is the cable plugged in" type questions, told me that he was setting up a call trace to verify that the call was being placed via QV. What a joy to have someone recognize that they didn't have an idiot on the phone and immediately start to troubleshoot at a higher level.
Turns out that the call was not getting to QV and both of us agreed it had to be because of the dialing plan. That's when I found out that the Innomedia could only do a very simple dial plan. I deleted all my changes and put back the "standard" dial plan. Tried a test call and success! The tech then told me about a whole bunch of different options that I could tweak should I need to, several of which I hadn't thought of or wouldn't have been able to figure out easily myself. After 15 minutes on the phone with the tech, I had a fully functional phone!
Thanks to the Innomedia, I can't dial *123 for voicemail, but everything else works. Voice quality is better than Net2phone (which was fantastic after SR's voice quality) and the phone has been rock solid. The only issue was that I couldn't disable outbound CallerID, but they fixed that within 24 hours.
As others have mentioned, their phone and billing portals are just plain awful. You can hardly do any feature configurations using the portals and something as simple as looking at how many minutes you have left in your plan (for those not on an unlimited plan) is not possible.
In the end though, at $9.95/mo and 250 minutes of great quality phone service, QV is a bargain and highly recommended.
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 Review by brian188
UPDATED: 329 days ago
member for 3.6 years, 885 visits, last login: 4 days ago
Loveland,Larimer,CO
$20 per month (month by month)
about 10 days
"Reliable, great quality, all fees included, cheap"
"web portal"
"Great VoIP service."
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Update 12/16/2008: Still very satisfied. 1 outage that I can remember, only about a half hour. For the price that is acceptable in almost a year of service.
I now have all my lines ported over, and could only be happier with a portal upgrade. I have a BYOD PAP2T, and I've made several changes to its set up to make the portal much less important. The one thing they need to add to the portal is a counter. Currently, there is no way to track the number of minuets used, and they offer many metered plans. I have to copy and paste in to an excel spreadsheet I created, and it's not perfect.
Original review: Great service. Signed up last year, and have since ported all my lines to them. None of the BS you will find with other services. With other services, you either pay too much plus ridiculous amounts in fees, or you pay less and you get intermittent spotty service. With QV you have the best of both worlds, no fees, low prices, and reliable service with good features. They are not perfect of course, and their web portal just plain sucks. But then again I didn't sign up to have a pretty fancy website to visit every day. The bottom line is the portal is awful, but it is functional (for the most part) the only thing I found to not work is uploading VM greeting via the portal.
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