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QuantumVoice page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 52 reviews (36 good) (13 bad)
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Review by fbruno See Profile

  • Location: Berwyn,Chester,PA
  • Cost: $19 per month
  • Install: about 15 days
Good "Tech support answers the phone, fast number port, value"
Overall "I'm happy with them. It does what I need. It is reliable"
Web-site:
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My Other Reviews

·VOIPO
·Verizon FiOS
--------------------Update 10/16/12------------------
Still using QV for our primary home phone service. Other than a couple of brief outages, the service has been rock solid. I continue to be very happy with Quantumvoice.

--------------------Update 11/4/08------------------

Still happy with QV. It is reliable and sounds good. It does what it needs to do, and for a good price.

--------------------Update 3/17/07-------------------

There was a brief outage yesterday due to a configuration problem at QV. Howard personally answered the tech support line and figured out the problem within five minutes. The total outage was less then 15 minutes. It was a pleasure to deal with such a helpful and responsive service provider that also apologized for the outage.

I continue to be happy with my QV service, especially for the price and the flexibility. It was a HUGE pleasure to receive this month an invoice from Verizon with a balance due of exactly ZERO. Almost better than xxx!

-----------------------------------------------------------

I had been a happy QuantumVoice customer for two years until the BroadStar fiasco during late 2006. I quickly canceled service after two unsatisfactory experiences with Broadstar billing issues. When Digital Realm took over, I decided to give them a second chance, mostly because my decision to cancel had been made in anger and haste - and not because of poor service. And, since Verizon had just informed of a $5 increase in their Freedom package, I took the plunge and ported my landline to QV!

The Linksys ATA showed up in a few days and the number port took less then two weeks. QV kept me updated on the porting status along the way via email and phone, so I had plenty of time to make preparations at home. The actual number port took place with no problems on the scheduled day and time.

I had to open additional UDP ports for a reason that still remains unanswered, but it was easy to figure that out from the debug logs. Tech support answered the phone quickly during this issue and provided good advice and troubleshooting. They offered to review my Cisco router configuration, but I have yet to receive a response after sending the file two weeks ago.

The service has been working without incident for two weeks as of today. I do notice the sound quality is not as crisp as I recall, but I have yet to work with tech support on that issue, so it is not possible at this time to identify the root cause.

It should be noted that I am also a satisfied VoicePulse customer. I would have ported to VP, but they did not support my exchange.


member for 14.9 years, 2987 visits, last login: a few hours ago
updated 2.3 years ago

Comments:

Review by music4praise See Profile

  • Location: Big Rapids,Mecosta,MI
  • Cost: $12 per month (month by month)
  • Install: about 1 days
Good "Flexible plans, multiple adapters on one line, soft phone works"
Bad "The phone portal doesn't do much"
Overall "Excellent choice for reliable service"
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Update January 17, 2012

Service has been extremely reliable. I recently bought a new cable modem which improved the voice quality considerably. If I had known I would have done it sooner. Still very happy with the service.

Update February 9, 2011

The service still works well if your Internet connection is solid (low jitter). They have started charging for 911 services and state sales tax. I am a little miffed that the change was done with no advance notice. The unlimited incoming 250 minute outgoing still is a good value for me so I'm keeping the service.

Update February 2, 2010

The service works so well that it is hard to think of anything new to say in an update. Hopefully some other users will jump in with reviews so we can get Quantumvoice back into the weekly GBU charts.

Update September 16, 2009

Recently I started getting political calls again (does it ever stop?). Putting an end to it was so easy in the phone portal. I really enjoy being able to effectively block unwanted callers. I continue to highly recommend Quantumvoice.

Update June 1, 2009

There isn't much to say because it just keeps working day after day. I highly recommend Quantumvoice to anyone looking for voip service.

Update December 22, 2008

I continue to be pleased with Quantumvoice service. It works reliably and for my purposes the plan I have is very economical. The do need to update the portal (as many users have mentioned). Outages are rare and get fixed promptly.

Update July 7, 2008

Quantumvoice continues to serve me well. I commend them on getting my outgoing Calling ID Name (CNAM) updated so that it shows correctly on our friends Caller-Id displays. I specifically asked them to do this and they followed through. Thus I have upgraded their Tech Support rating. They also promptly and courteously corrected a billing issue that came up because of a number port that I did.

Original review

I set up a "Lite" account (unlimited incoming, 250 minutes outgoing) with Quantumvoice last November as a backup service. This plan costs $9.95 per month and there are no other charges at all. The USF and 911 fees are included in the advertised price. Setup fee for BYOD was $15.

I was having routing issues to my regular provider which was causing serious outbound audio issues. The Quantumvoice servers were much nearer to where I live so I thought it might help. Pings and jitter are much better so the voice quality issues have been alleviated by using a different provider. (My previous provider did work with me to solve the problem but we just couldn't get it done.) I have since ported my primary number to Quantumvoice. I kept the "Lite" plan since we rarely go over 100 outgoing minutes a month anyway.

There have been three occasions to use tech support. The first was do to an error I was getting with phone portal. This was solved promptly. The second was my port request which took 20 calendar days to complete. It was handled accurately and professionally. The third request had to do with annonymous call blocking. One telemarketer seemed to be getting past the system. Tech support verified the problem and thanked me for notifying them. It turned out to be yet another clever way to get around caller-id based call blocking. So far it seems to be fixed.

Quantumvoice seems to be a quality customer-focused company. I recommend them.

member for 9 years, 2538 visits, last login: 1 days ago
updated 3.1 years ago

Comments:

Review by keason See Profile

  • Location: Ann Arbor,Washtenaw,MI
  • Cost: $23 per month
  • Install: about 45 days
Good "Unlimited incoming, good voice quality, free toll-free calls on limited plan"
Bad "15% price increase since acquisition by Telnet, lame web portal"
Overall "Good choice for limited use or heavy toll-free use or as a google voice companion"
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My Other Reviews

·Comcast Business..
I originally subscribed to Quantum voice because they were the only provider who could port my ATT ISDN numbers. Quantum voice offers a variety of packages from 250 min limited for $10/mo to an unlimited inbound/outbound toll free package at $50. The feature set is pretty standard for a VoIP provider, but the web site is very primitive. Voicemail is delivered through email or on the phone. Quantumvoice also promised that their advertised price would be what you paid.

There are some conspicuously missing features like telemarketer and selective call block, mostly linked to their web portal.

This July Quantumvoice was acquired by Telnet, who promptly instituted a $1.50 fee per line. Very lame. I have also had problems with calls going directly to voicemail instead of ringing.

Overall a good value for service, especially for the $10 (now $11.50) plan combined with google voice.

Update 1/15/12 - Ported out after a large overage and no update to the web portal in 2 years

member for 12.8 years, 2667 visits, last login: 46 days ago
updated 3.1 years ago

Comments:

Review by dslreporter0 See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Good "Cheap, pretty stable voice service"
Bad "Online voicemail system broken for over 4 years. Poor customer service follow-through."
Overall "You get what you pay for. Expect no future improvements."
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We have been with QuantumVoice for nearly 4.5 years, and were really excited and happy to be able to support a local company.

The basic voice service is reasonably stable with few outages. However, do not expect a quick resolution when you get an outage. The customer service is mediocre; lacking sincere follow-through. Time frames given for fixes are forgotten, so do not rely on expectations raised for timely resolution of issues.

The online billing system is very basic. Simple tasks like changing a payment method is not obvious or easily found.

Faxing is purportedly supported, but has never once worked either incoming or outgoing.

The online voicemail system has been broken since we became customers. You either receive a DateTime.pm error when trying to view your list of voicemails, or you get array out of bounds errors when trying to delete voicemails. These voicemail issues have been reported repeatedly since day 1, and have never been fixed.

It is sadly ironic that the words "fanatical customer support and reliability" are blazoned across the QuantumVoice home page.

At the end of the day, if you want an inexpensive backup phone at home and are not worried about voicemail; then QuantumVoice is an adequate service.

member for 3.1 years, 1 visits, last login: 3.1 years ago
updated 3.1 years ago

Comments:

Review by neftv See Profile

  • Location: Broomall,Delaware,PA
  • Cost: $12 per month (month by month)
  • Install: about 10 days
Good "Kept my TOTAL price of $12.95 for 500min. No outlay of prepay. BYOD."
Bad " Web Portal, Phone book. International rates."
Overall "Service works reliably as do most advertised features."
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11/27/11-------------------

Decided to move on to another provider for personal reasons as of 11/10/11 ported my DID to another provider. Service was in good standing.

------4/9/2011-------------------

It been a long while since my last review. QV has had a couple outages in the past year but they usually been up after a few hours. It strange that it had to do with backup power with where their NOC is or a Border router. Anyway when the service work it works and you don't have to think about it. I am going to stick with them at least for the time being because I don't see anything better for the light user that I am usually 300 to around 500 mins range of usage. They do have a Status page but it always gets stuck on the last event that happens and they never really follow up on their own Forum on their web site so I guess no-one ever goes there. I did want to point out when I had my Asterisk setup on the Asus Router I did have some assistance with that from QV along with Voip Forum on here and it was nice they did that. However since my last review I abandoned trying to use my Asus router with Asterisk because it worked well in the beginning but then I started to get weird problems of stability. My Asus is just operating TomatoUSB firmware now. So I opted then to get a Zoom 5801 ATA and I feel that purchase was part way a mistake but the device did offer something exactly what I wanted. Now I have a the Zoom as my backup and I am using an Obi100 and so far a week into ownership it working great with QV and my other Gateway implementations.

I not changing any of the rating as I think they are steady to this point in time even with the ownership change I still think they are the same ratings.

------5/20/2010------------------

While other customers describe their issues with their providers in the VOIP forum QV continues to just work for me. Using Asterisk on my Asus router too. It's amazing what people will do to get attention though and how certain end users and vendors will go out of their way to do that in the forum. I also notice that QV gets an updated review it never shows up on the top five in the forum too, only the popular ones make it. No big deal I'm just as happy that my service just works with no drama or overhype in the forum.

-----3/27/2010---------------------

Almost two months with QuantumVoice and the service just works. No complaints from me at this time.

Yea the web portal could be better but I think they going to change all that soon.

QuantumVoice (just like how Broadvox was to me) is a service you set up and forget about it because it just works. In fact I am using my old Broadvox ATA Sipura 2000 with this service and is working just fine.

-----2/1/2010--------------------------

Of below issues 1 and 5 appear to be resolved. Service still working great.

----1/26/2010-----------------------

My number had been ported into QV after I settled in with Phone Power as a formal BroadvoxDirect customer when Broadvox decided to get out of the residential market. After manual signup QV took about 8 days to port my number from PP to QV and there was one additional delay because the automated system didn't port right. After that got straighten out service been solid. I got to keep my monthly TOTAL price of $12.95 with 500 min with no tricks or lack of information because QV web site is VERY clear on their prices. QV been around for a while too. My only complaints so far are

1) that the speed dials don't work in QV's portal,

2) the very basic Phone book,

3) their system status page seems to get stuck on the last item of incident.

4) International rates are so uncompetitive and outdated that even Broadvox had better rates. I found a work around this using another service.

5) seems like their forum opened up again but after repeated attempts to get access I was ignored.

Tech support is mostly responsive but looks like some of the above items are not a priority.

I not sure that I will be with QV long term like I was with Broadvox but for now basic phone service is working and I keep my total price at 12.95. For now I need to move on from this hassle from when Broadvox dumped me as I have my other priorities too.



member for 14.4 years, 4629 visits, last login: 7 days ago
updated 3.2 years ago

Comments:

Review by davelissa See Profile

  • Location: Houston,Harris,TX
  • Cost: $40 per month
  • Install: about 14 days
Good "Reliable connection"
Bad "Fraudulant"
Overall "pricey, and not worth it."
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My Other Reviews

·voip.ms
January 2011 - gone to the dogs.

or should I say, the dogs have got into Quantumvoice?

From about 4 years of good performance and regular monthly cost, I suddenly got a bill for calling a toll-free number and fees and taxes creeping in, even though their website says that fees and taxes are included.

Note, I use the phone service less than 100 minutes per month - it's just a backup my wife and I have.

I called Quantumvoice 4 times so far to complain about my bill, which now have fees and Michigan taxes (even though I don't live in Michigan). I spoke to representatives - usually after about 15-30 minutes - who promised a call back within one day.

I got ONE call after about a month, with someone called "Tom" from the billing department who apparently hadn't read my e-mail explaining the situation. He left a voice mail saying that they have never charged for calling toll-free numbers (even though it's on the bill as charges for calling 411!).

Stay away - stay far away! Go with VoicePulse or some other company!

---------------

Jan '08 - just an update.

Quantumvoice has given me more and more reason to stay with them; solid, reliable performance. Nary a dropped call for at least 6 months!

If I had more than two thumbs, they'd all be up...

-------------------------
Update 02/07/06

Voice Mail fixed. Also, you can now choose a Michigan number to appear on the caller ID instead of your toll-free number. Two thumbs up.

-----------------------
Update 01/30/06

Had a small issue with Voice Mail (sound quality), and called them three times today - they picked up the phone twice within a few seconds. The third time, I waited a short time, then decided to e-mail, and got a reply within 2 hours.

I therefore revised their CS to 5 (Best).

They're looking into the Voice Mail issue.

------------------------------------
Jan '05:

I have my own Sipura 2100 and decided, based on online reviews and bad experiences with other VoIP companies, to go with QuantumVoice.

I had delays setting up because 1) I was trying to get a 1-800 number, not a 1-866, and 2) I wanted a type of number ending with "PAUL" and 3) this was the period between Christmas and New Year.

I fired off e-mails, and got replies sporadically. The CS personnel were always courteous, and apologized for the delays. They were apparently short-staffed for the holidays, and I can well understand that.

I gave an 80% review on Customer Service due to the delays in contacting them (often a day or two), but if I have occasion to call them in the future and and they provide quicker response, I'll adjust it. For those who are consider getting a new connection thought QV, I don't think this would be a major issue, since the time I was calling them was a busy time. Anyhow, trust me, you won't have to call them very often, and - unlike other companies I could mention - they do answer e-mails.

Once I got the connection, it has been rock-solid throughout. No blackouts, no bad connections, no problems at all.

I have a toll-free number, and my only grouse is that my name on the caller ID always appears as "1-800 Service" and I'm NOT a telemarketer providing 1-800 service!

Other than that, and the lack of being able to choose your own number, I'm quite happy. The call quality is great, I rarely contact customer service, my telephone bill is low...life is great!

Oh, I forgot....the website needs a major update. It's akin to a house without furniture - it does the job, but it's colorless and tasteless!

Dave

member for 10.3 years, 29 visits, last login: 282 days ago
updated 4.1 years ago

Comments:

Review by deheza See Profile

  • Location: Allen,Collin,TX
  • Cost: $19 per month (month by month)
  • Install: about 2 days
Good "Rock Solid phone service."
Bad "Web control panel could be better"
Overall "Well worth the extra effort to sign up. Their service just works!"
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Signed up with them the middle of 2007 with their BYOD $9.95 Residential Lite service to use as a backup. They worked so well I transfered my primary VOIP service to them and upgraded to the BYOD Residential Regional service using a SPA2102. The number port took about three weeks and went smoothly. They have been very helpful when I needed service. They work so well that I only needed help once setting up initially last year. They have passed the WAF test with flying colors. Haven't had any complaints from my "better half" since porting over to QuantumVoice.

24 Feb 2009 QuantumVoice is still solidly working day after day & month after month. It just works all the time!

29 Jul 2010 QuantumVoice is working reliably.

member for 10.7 years, 4196 visits, last login: 10 days ago
updated 4.5 years ago

Comments:

Review by bhopps See Profile

  • Location: Miami,Miami-Dade,FL
  • Cost: $12 per month (month by month)
  • Install: about 1 days
Good "Always works"
Bad "Web site is poorly done but I rarely go to the site"
Overall "Inexpensive for 500 minutes per month, no contract, all the features I need"
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I had to switch from ATT and adding phone service to my current Comcast package was too expensive. I had a terrible customer service experience with Vonage and Quantumvoice seemed to meet my requirements for a low cost for the amount of home phone use that I generate.

I had a very fast response to my inquiries and I was set up and running very quickly. My Customer Service emails and phone conversations were all responded to very well.

I am using a Linksys 2162 and I have had no problems or service interruptions since I subscribed in April 2008. Now March 2010 and still no service interruptions or billing issues.

member for 10 years, 196 visits, last login: 118 days ago
updated 4.9 years ago

Comments:

Review by pungster See Profile

  • Location: Jenison,Ottawa,MI
  • Cost: $19 per month (month by month)
Good "Easy installation"
Bad "Calls have been dropping every 3 minutes!!"
Overall "I would avoid this service. My wife hates it"
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The service started out okay. I was originally under the $19.99/ month plan then they did away with that plan and I was forced to use the $29.99 plan. The service has been horrible. I've contacted tech support by phone and by email and I haven't gotten any response. I would avoid this company.

7-14-09 Update

After several years of service the company has met and exceeded my expectations. The company was going through a major re-organization when I first signed up. I can no longer tell the difference between lan line and VOIP.

member for 8.6 years, 11 visits, last login: 2.1 years ago
updated 5.6 years ago

Comments:

Review by armyvet See Profile

  • Location: Maceo,Daviess,KY
  • Cost: $13 per month
  • Install: about 4 days
Good "dependable service,100% us tech support,fax capible,lot of free extra';s"
Bad "none in over a yr.that i have had it"
Overall "as good as att and located in mich."
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if you are looking for a voip service this is it.

member for 8.3 years, 488 visits, last login: 3.9 years ago
updated 5.7 years ago

Comments: