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LINGO page on DSLReports
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bullet 246 reviews (141 good) (66 bad)
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Review by marcusj3000 See Profile

  • Location: Boyce,Rapides,LA
  • Cost: $36 per month (24 month contract)
  • Install: about 14 days
Good "Great call quality, features, and service"
Bad "Price continues to go up. CALL do not email for support!!!"
Overall "was great at first but moved on"
Ease of Installation:
Call Quality:
Tech Support:
Value for money:

July 30, 2014

Price seemed to continue to go up and now more spam calls to line. Cancelled service and will take my VOIP service to another provider for the better. Won't come back at all as service and international rates seemed to changed to more costly.

July 20, 2010

Still going strong no down time and calls always sound great. Price is as good as it gets and I have no problems except when internet goes out.

September 22, 2009

All is well only needed one reboot because router went down and didn't give VOIP adapter a IP address(I have it set as a static one now). plan keeps getting better with adding free calling to more countries. rates are cheap for even those that they don't agreements for. I see a lot of complaints that are mainly internet issues, equipment setup problems, general lack of knowledge, and congestion. A lot of people are not internet and technological savvy when it comes to dealing with stuff like this and it shows in their post. You can't have the cheapest internet plan and expect this to work with it because these adapters require a somewhat speedy and stable internet connection. If you already have problems with disconnects, slowdowns in speed,throttling, packet loss, or really low upload speeds from your internet provider, VOIP use is probably not your best bet. Be smart and do your research before you just order service for VOIP. Another warning is to check and see if you will have 911 service before you buy otherwise you might have an emergency and that's the wrong time to find out your VOIP is not 911 or E911 compatible. Lucky for me i checked and lingo had E911 access for my area. Might take them a week or two to get it setup. Your mileage may vary.

Feb. 2009

I came from being charged extraordinary amounts from AT&T having phone service through them but thought it was time to shop around. Tried Vonage but they didn't provide numbers for my area and I'm glad they didn't because Lingo is amazing unlimited to common countries like US/Canada/Mexico but having unlimited calling to 22 other countries like Western Europe is something the others don't have. One tip though is if you get VOIP you need to have enough bandwidth otherwise you will have call quality problems.

member for 11.8 years, 1491 visits, last login: 92 days ago
updated 240 days ago


Review by champion See Profile

  • Location: Westerville,Franklin,OH
  • Cost: $19 per month
  • Install: about 3 days
Good "Excellent Plan - Unlimited Calling to Western Europe"
Bad "None actually except that the modem requires to be reset once in two months or so"
Overall "Decent service for residential use"
Ease of Installation:
Call Quality:
Tech Support:
Value for money:

Update: Sept 16, 2012
I have been using Lingo without issues. Call quality has remained good. Connectivity issues requiring modem reset are very rare these days. There was an irritating issue once where we did not have dial tone and a reset would not work. Called customer service, it was a long call but they ended up resolving the issue after escalating the call to a more experienced rep.

Recently my wife read about Vonage's international plan (unlimited free calling to my home country) and wanted to switch. I called Lingo customer service and told them about Vonage plan and asked them to transfer me to a similar plan, reduce the rate a little and waive the plan change fee, as I have been a loyal customer for 7+ years. The rep said she can't do that and transferred me to an account service manager. The manager gave me a better deal.

Lingo took care of me and I am impressed.

I am waiting for two things:
1) Next invoice to make sure the charges are as agreed.
2) Make sure we aren't slapped with any penalties based on their "normal residential use" clause in the "terms and conditions" for "reasonable use of unlimited" plan.

I will post back if I have any issues with charges/penalties.

Update: June 12, 2008
My Lingo service continues to be the same. I don't have any issues. In the last few months I did not have to reset the modem due to connectivity issues.


I signed up with Lingo in July 2005 in spite of mixed reviews.

>> Reasons I Chose Lingo:
- Excellent plan for 19.95 (now 21.95) for unlimited calls within US and Western Europe (I have friends in Europe)
- Free Modem (D-Link had a mail-in rebate offer for model DVG-1402S)
- My friend's experience with Vonage (not regarding call quality) when he cancelled the service. Though they advertised "free modem" the modem had to be returned if the service was cancelled within 12 months.

>> Installation:
I ordered the modem from D-Link and signed up for Lingo service online. The modem arrived in 3 days and the phone was up and running in a few minutes. The only problem I had was that the phone was not ringing for my chosen number and when I placed a call to my cell phone it showed some different number. Called the tech support and after a modem reset on my end I was all set with my new home phone.

>> Modem Connection:
Connected the ISP modem to a router. My computer and the phone modem connect independently to the router.

>> Call Quality Issues:
Call quality is not great but decent. Once in a while I hear echoes when I call home from my cell phone. Until now I never had to disconnect and call again due to call quality. Nobody who calls me on my Lingo number ever complained.

>> Connectivity Issues:
In the last 16 months I never had serious issues with connectivity. Once in a while the modem had to be reset. There were phases (about three times) in between where we had to reset the modem frequently for two or three days. The problem might have also been due to the ISP.

I had an exasperating experience once before my wife got her cell phone. I was trying to call my wife and there was a modem outage and I could not get to her until she realized and reset the modem.

>> Tech Support:
I called the Tech Support only twice and both the times they resolved my issues. They were minor issues so I do not know how (in)capable they are as other reviewers seem to say.

>> Other Comments:
I have used this service in Detroit suburbs, MI with Comcast for nearly an year and am currently using the service in Columbus, OH with Road Runner cable for the last 8 months WITHOUT any issues.

I don't have a fax.

Over all - I am very happy and I would recommend Lingo for a normal residential use. Excellent plan and decent call quality.

All the best!

member for 8.1 years, 15 visits, last login: 2.5 years ago
updated 2.5 years ago


Review by lingosucks See Profile

  • Location: Saratoga Springs,Saratoga,NY
  • Cost: $35 per month
Good "affordable calls to Europe with World Unlimited plan"
Bad "customer service reps who are slow, purposely put you on hold, and lie brazenly."
Overall "stay away from Lingo"
Ease of Installation:
Call Quality:
Tech Support:
Value for money:

Lingo is a terrible VOIP company. I had them for 7 years, since July
2005, so I should know. Only being able to make cheap calls to Europe
and the lack of competition that was any better for most of those years
kept me with them. Every call to customer service took at least 30
minutes. Several times, calls to random numbers would not work.
Technical issues were eventually solved, but billing issues were always
a war. The last straw for me was when I was billed for a number supposed
to be free (I provided customer service the number before calling), was billed anyway, and
when I requested a refund over 5 separate calls and a 3 week period, I
was refused, and never received promised calls from the supervisors.
When I disputed the charge with my CC company, Lingo sent me a letter
threatening collections action, and when I called them and pointed out
that a disputed charge is not the same as a late payment, they suspended
my service (on the same day the letter arrived!). In disgust, I made the
payment, and cancelled the service. If your time and peace of mind mean
anything to you, avoid Lingo like the plague. Use Google Voice to make
free calls in the US or Canada. There are other VOIP services which are
better. A leading Consumer magazine has a list of them.

member for 3 years, 0 visits, last login: 3 years ago
updated 2.9 years ago


Review by slawek See Profile

  • Location: New York,New York,NY
  • Cost: $24 per month (12 month contract)
  • Install: about 4 days
Good "price, works on high-speed 'anywhere'"
Bad "Calls don't get thru"
Overall "ok for the money"
Ease of Installation:
Call Quality:
Tech Support:
Value for money:

(June 2004) I got LINGO before there was a category for it... I did write a review, but have no idea where it went. Sign-up was simple, got LINGO box in a few days, took about a month+ to port my 212 number - and now there is a monthly charge for it!

I had numerous problems with the service - busy signal (even calling my land-line -- I am glad I kept one!), "number not in service", voicemail was off for months, etc. See my 'other' post:

I have Lingo from day one (maybe two), and if not for low price and 'free' calls to Europe, I'd drop it. Most 800 calls don't connect ("That number is not in Service"), some international calls end with the same message, they charge for 800-555-1212, voicemail is spotty (but it goes to my email). Tried to use it on high-speed in Europe with mixed results. Customer service in India is hopeless... very polite and totally clue-less. How many times I had to explain that VoiP light is not on... duh. And lastly - I have to stop all upload activity for ppl to hear me clearly... my up speed is low (that is Earthlink problem).

Fast forward many years (2011) and I am still with Lingo. Changed package to bare bones $10/month (no contract) and use it only for incoming calls (outgoing 4 cent/min). got new adapter and take it on trips to Europe.

member for 12.5 years, 149 visits, last login: 180 days ago
updated 3.4 years ago


Review by Mango See Profile

  • Location: www.toao.net
  • Cost Contract price not specified.
Bad "This company spams forums - avoid."

My Other Reviews

This company has spammed at least eight forums (including this one) that I've found so far. First "browynscott" or "alisonfarell" makes a post that says, "I am planning to switch to Internet phone. Heard good things about Lingo, how is it?"

Then, "philipwinthrop" or "pwinthrop" shows up a few hours later and says that "as per their website and some of my friends", they have "got good rates and neat features". In one post, he said he may even sign up himself! If that's not a testimonial, I don't know what is!

In the spirit of keeping spam under control, I recommend you avoid this VoIP provider.

member for 6.2 years, 3727 visits, last login: a few hours ago
updated 4.5 years ago


Review by bbrlogue See Profile

  • Location: Alexandria,Alexandria City,VA
  • Cost: $20 per month
Good "Quick shipment, quick activation of number, DND, Advanced Forwarding, ATA"
Bad "No external VM access number, VERY DIFFICULT TO CANCEL"
Overall "Solid for 5+ years, but expensive and poor customer service"
Ease of Installation:
Call Quality:
Tech Support:
Value for money:

EDIT 02/04/10: I've been trying to cancel Lingo for almost two weeks and still have not heard from their account department. We called CS every day, but the CS in India can't do cancellation and they can only forward us to the Account Department, so we would be on hold for a long time only to get a voice recording that they're not available. Tired of calling, I sent an email notice of cancellation and got a reply back from CS that someone from the Account Department would call us, but no one ever did.

I had to take the last resort: I changed the credit card on my account to a virtual credit card number (Citi) and set its max to $20 (and my last bill should be less than that). If that's not enough to cover the last bill, then they need to call me (pun intended).

No more Lingo and their poor customer service and their non-competitive pricing.

EDIT 01/04/10: Lingo has been rock solid with no issues for 5 years now. I've only had two CS call a while ago, and both resolved the issue immediately. Given that, I am on trial with Voipo and PhonePower for their cheaper service. I find it suprising that some features that Lingo has had for years are still on beta phases on Voipo, and not available on PhonePower. That tells you how far ahead and how stable Lingo is.

EDIT 01/27/06: Still happy with Lingo, but when is name caller id coming??

EDIT 12/27/04: With the help of caseydoug and voip forum, I also found out that I can program the UTS-Starcom adapter so that I can use my back up POTS line for certain calls (e.g, 911).

I have had Vonage (and still do) for over a year, and have had Packet 8 as well.

I am currently trying out Lingo and SunRocket. Vonage has been stable for me, so the primary reason for testing Lingo and SunRocket is to get two feature that Vonage doesn't have: anonymous call rejection and do not disturb. (EDIT 12/27/04: I canceled SunRocket)

So far, I am have been mildly satisfied with Lingo. Call quality is decent and I have had no technical difficulties. Numbers are activated instantly. When I signed for additional numbers on the Web, the number was activated just within minutes of pressing the submit button (compared to SunRocket, which took 13 business days to activate just the primary number!)

Customer service is so-so. I've had to deal with them twice - the first one was horrible (got forwarded to tech support by a lazy CS who didn't even forward me correctly, and then the tech support had a bad English and had trouble understanding me who was already speaking slowly and repetitively). The second experience was much better.

Their Web portal is not good, both from the performance and usability perspective. Users have to go through several clicks to get to the call details or features control. The feature control page is actually on a different server and it makes things even slower.

Their features are ok. The do not disturb feature only has an on or off setting. I was hoping I could control it to be enabled during certain time of day (VoicePulse has this). There is also no option for the caller to get pass the screen, so important or emergency incoming calls will still get rejected. (EDIT 12/27: I now use the Advanced Call Forwarding feature to do scheduled DND).

Another disappointment is the lack of caller id with name, and even more disappointing, the lack of voicemail portal numbers. Vonage has these two features and it has tons of local access voicemail portail numbers. I can be away from home and check the voicemail during a meeting or in a car, without having to call my home number and possibly disturb the family.

Finally, if Vonage has anonymous call rejection (and less critically, do not disturb feature), I would continue with Vonage. For the time being, I still prefer my Vonage service. (EDIT 12/27: Looks like the Advanced Call Forwarding and ACR feature would be enough for me to go with Lingo. Added with CallWave which I already have for $3.95/mo, I can have set it to be the VM so I get an outside VM portal).

member for 11.3 years, 1011 visits, last login: 45 days ago
updated 5.1 years ago


Review by wolfmanjm See Profile

  • Location: San Jose,Santa Clara,CA
  • Cost: $32 per month (24 month contract)
  • Install: about 10 days
Good "good features, good quality voice, free international calling"
Bad "support sucks, unreliable"
Overall "Do not recommend anymore"
Ease of Installation:
Call Quality:
Tech Support:
Value for money:

I had this for over two years, and up until this weekend (Jan 10 2010) it had been working great. It has been down for about 2 days now. You can't get through to tech support (which always sucked), there is no information on the web indicating there is a problem, and according to other users, they either deny or admit there is a problem. An outage this long indicates a severe level of incompetency, nothing can be down that long short of the building falling over. I'll be switching.

UPDATE I switched to ooma, see my review there.
UPDATE again then I switched back to Lingo

still looking for an alternative that offers working simultaneous ring

member for 5.2 years, 7 visits, last login: 5.1 years ago
updated 5.1 years ago


Review by moyeti See Profile

  • Location: Spring,Montgomery,TX
  • Cost: $30 per month (12 month contract)
  • Install: about 10 days
Good "Low cost and high features are really, really cool"
Bad "Calls dropped / last yr maybe 6 days unuseable"
Overall "Just finished 1 yr Starting to Look around again..."
Ease of Installation:
Call Quality:
Tech Support:
Value for money:

Got Lingoed Aug '05 thru a referral. My friend never got his $25 either. He is w/ SuperiorVOIP now. Wants me to follow him there, says its' got better quality. Who knows.

Back to Lingo. Overall it has been OK, but there are times where the service is ether not useable, or poor. Not very often, but there are times. Like all day today. My idea to switch, so I get blamed each time and reminded of it. That is a drag, but I've learned to say use your cell in the interim.

I like the savings and features, but want better phone quality. I'm going to try and resolve a problem I am having right now with incoming phone calls that after 1 or 2 rings drop. If that gets resolved quickly and a good explanation as to why I get charged over 30 when I signed up for 19.95, I'll stay. I believe it has something to do w/ my "extra" line, but I did ask them to switch it over using my existing line. I'll update when I get the poop in. Looking at ViaTalk, however...

Update 8/28/2006 >>>>>>>>>>>>>>>>>>>>>>

My problems with the dropped calls have been resolved somehow. Just a 1 day occurenc for some reason. Could have been my ISP, Lingo, don't know. At any rate I still need to find out about the charges and some other features before deciding to stay or go. I don't think there are too many that much better though. Seems all of them have had about the same amount/type of problems I've had.

Update 8/28/2006 PM >>>>>>>>>>>>>>>>>>>>>>

Looks like I've been charged 4.95 all along for using my old # instead of the Lingo assigned one. I wonder if Vonage would charge me for that, and they seem (according to the boards) have better voice quality. Hmm....

Update 8/30/2006 PM >>>>>>>>>>>>>>>>>>>>>

Calls are dropping again. I'll have to get w/ Lingo to see if this can be rectified. Will post at that time.

Update 9/2/2006 AM >>>>>>>>>>>>>>>>>>>>>>

It was the simultaneous ring back to my 2 cell phones. Each one costs an additiona 128K upload width and apparently my drops (earthlink cable 5M) to a point where this doesn't work. I turned off the simulatenous ring. Recycled and will turn back on and report back.

Updated 9/3/2006 >>>>>>>>>>>>>>>>>>>>>>>>>

It appears that was the problem. I reduced the simulataneous ring back to just one cell phone and there hasn't been a problem. The customer care was very curtious and prompt. I'm going to stay with lingo. It is working for me. I have upgraded their review settings, but if it heads south, I'll be back. Best of luck. If you want to contact me as a referral feel free thru the site here.

Updated 11/4/2006 >>>>>>>>>>>>>>>>>>>>>>>>>>>>

I've given up using any simultaneous ring back function. No calls getting thru again, so i turned off the remaining one. Upload speeds were OK too, but as soon as I turned it off at the lingo website, I started getting my calls thru. Turned on, no calls, then turned off. Haven't looked back at this funciton. It was pretty cool when it worked though. I'll have to get a lingo cust rep on it and see why none of it is working.

Updated 11/14/2006 >>>>>>>>>>>>>>>>>>>>>>>>>>>

Well, the more you think you know. Got this reponse:

Simultaneous Ring feature is nothing to do much about bandwidth. It just needs proper configrations and also all the numbers which you have configured should be active and working. When you have one of the phone numbers are switched off or not working may cause problems recieving calls.

So I guess I'll try it one more time.

Updated 2/10/2007 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>

I haven't turned on the simultaneous ring feature, but all else is extremely well. I wish I could crack this not (simult ring) and use the feature. I'll try again and let everyone know. Who knows, they have gotten better and better over the last yr so maybe this quirk will work out.

6/12/2009 update >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

all i well and the service is really stable, Only time an issue has been w/ cable conn is poor.

11/21/2009 update >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Service flawless, really. Looking at uverse replacement because of deals and tv logistics.

11/28/2009 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Going to Uverse on 12/7 and will be terminating Lingo service. I'll report here if there is a problem w/ termination, else see review in Uverse section. I'll be assimilating w/ the fiber network. It is futile to resist.

member for 9.3 years, 39 visits, last login: 1.6 years ago
updated 5.3 years ago


Review by Fillimerica See Profile

  • Location: Lake Hiawatha,Morris,NJ
  • Cost: $33 per month (month by month)
  • Install: about 14 days
Good "Generally reliable service, good voicemail system"
Bad "Increasing cost, prohibited from switching to best plans, fees, support"
Overall "A decent technical provider near the bottom of the value proposition"
Ease of Installation:
Call Quality:
Tech Support:
Value for money:

Have been a Lingo customer for five years and can echo the opinions of many long time customers. The service started out as a great value and they have steadily increased the cost and added punitive fees.

Last year I tried unsuccessfully to switch from the $22/mo plan to an annual plan (Talk-365). It defies comprehension why they wouldn't want to lock in a good customer willing to prepay but they won't! Have also seen the taxes and fees escalate to 50% of the base charge got me looking elsewhere for a lower price and an annual contract.

The quality of the calls were generally good, with clear reception except that sometimes the person on the other end would complain about breakup. I couldn't hear it on my end.

I only had to contact technical support about call routing issues a few times. Not much to say except they took the message and the issues got fixed a few days later.

Contrary to what many other reviewers have stated, my cancellation experience was quite positive. I dialed the 917 number, chose cancel and was on hold for less than 5 minutes. A nice CS person politely closed my account without much fuss. Too soon to see if they try to keep on billing the CC, but I do have their confirmation email. Since I am beyond the 24 month term, they didn't want the ATA back nor was there a termination charge.

Moving on to PhonePower, which has also been a very positive experience so far!

member for 6.6 years, 2 visits, last login: 5.3 years ago
lodged 5.4 years ago


Review by curro See Profile

  • Location: Seabrook,Harris,TX
  • Cost: $31 per month (month by month)
  • Install: about 7 days
Good "Reliability and quality of voice are above average. E911 works!"
Bad "Fees/taxes are as bad as traditional phone lines"
Overall "Not economically worthwhile for the average residential user"
Ease of Installation:
Call Quality:
Tech Support:
Value for money:

UPDATE 9/29/09: Well after being with Lingo for over five years is time to move to 'better value for the money' VOIP companies. Lingo has really gone 'South' in terms of their cost and all the fees. Just take a look of my latest bill:

Federal Taxes & Fees: 0.19

Universal Services: 1.78

State Taxes & Surcharges: 1.82

County/Local Taxes: 0.50

Texas USF Surcharge: 0.96

Presubscribed Inter-exchange Carrier Chrg: 0.00

Subtotal for Tax and Surcharges 5.25

Regulatory Recovery Fee for xxx 1.99

Emergency Services Fee for xxx 1.99

Subtotal for Fees 3.98

Total Fees, Taxes & Surcharges: 9.23

Unbelievable!!! Back in 2004 it wasn't even three dollars! Yes I still need to call overseas but I am now trying CallWithUs plus Callcentric for incoming. In a few months I will do a review of these providers. Ciao Lingo ...

- - - - - - - - - - - - - - -

I have been looking at VOIP for a while and I was going to give Broadvoice a try until I learned about Lingo through BBR and their three-month offer with unlimited calling to W. Europe for $39.90 ($29.95 activation+$9.95 shipping). It caught my attention their international plan because I noticed that on the average I already spend around $10/month to call Spain so I could see spending $15 a month for 500 minutes to US, Canada and W. Europe. Besides, their rates to other countries I was interested were pretty good too. I placed the order through a very helpful customer care representative in Virginia (Irina) and after I got the equipment the installation was a breeze following their instructions. I have to say that the voice quality is pretty good (as good as POTS on many instances) and the reliability is average with some improvement in the last week. I'd say average because at the beginning there were dropped calls when calling Europe and some incoming calls did not go through. Being new to VOIP I am impressed of the technology and I expect it to improve significantly in the upcoming two or three years. Oh by the way, the same customer representative who I ordered from gave me a courtesy call back to ask how is my service. Very nice indeed!

In general I like their web portal but there are some issues:

* There are a number of bogus calls shown in the log that although do not generate further costs to me they should be removed from their system.

* Every time I want to access various sections of "Manage Features" I need to reset my password. This is quite a nuisance. I haven't had a chance to call tech support on this so I cannot rate them yet.

I have not have a chance to test the caller ID yet but hopefully soon. I also like the fact that I can store up to eight numbers in their speed dial system.

Overall I am excited to try this technology and so far I intend to keep it especially if they continue improving their reliability and web interface. At this moment I do not see Lingo VOIP as a replacement of a traditional phone line or cellular service (which we have). I hope I can post an update later this year about Lingo VOIP.

Thanks for reading ... curro

- - - - - - - - - - - -

UPDATE 7/8/05: Well it has been over a year with Lingo and my overall impression is favorable with some comments. Lingo reliability is not A but more like a B+ because on the average you have to reboot the ATA once a month and also sometimes functions like 3-way calling do not work. Also so far I have not be able to do a call transfer (I have the original ATA made by Azatel). I call the first party then I press flash and get a dial tone, then I call the 2nd part and press flash again (so far so good). Everybody can talk to each other but when I hang up the other two parties get disconnected and this is gainst what Lingo says in their website.

At $22 a month with the international plan (we have family in Spain, Romania, Canada and other parts of the world) I am willing to put up with some occasional glitches. I am going to stick with Lingo for the time being. We have cell phone service for backup purposes.

- - - - - - - - - - - -

UPDATE 7/3/06: I have been with Lingo two years and I still believe they are a good value provided you use the international calls to Western Europe. I just tested their 911 service and it works as promised (E911). I have also referred Lingo to several friends/family with 80% retention. The down side is Lingo's customer service. Recently Lingo decided to turn off 'Selective Call Forwarding' to everybody without notifying the customers (Lingo claims fraud from some subscribers). Off course I was very upset about this and it took over three weeks to get this feature back for me! So if you are with Lingo and need customer/tech service it might take a while. On the other hand if everything works then just keep talking on the phone because the bill won't change much ($25 with all the fees) unless you call international numbers outside Western Europe/Canada.

- - - - - - - - - - - -

UPDATE 6/27/07: 'Knock on wood' the reliability is good for me after three years and Lingo futures are above average in my view. The caller id does not always show the name, especially when it comes to cellular calls (then again maybe this is expected). I have referred a couple of more folks and so far they have stayed with Lingo. I will continue to give them my business as long as they offer the current value or better.

member for 11.4 years, 1156 visits, last login: 198 days ago
updated 5.4 years ago