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I've had Lingo for a bit over 4 years. The service is exceptional although the last time I called their technical support department (about three years ago) it was a miserable experience. But then again, calling AT&T's customer service is horrible as well. So here's why I like Lingo: 1) Great price! You just can't beat the price and Lingo offers so much more than Vonage. Lingo's FREE international long distance is the icing on the cake for me. 2) Excellent features. Once I locked myself out of my home (I left the keys inside) but I could open the door via my phone. I used my cell phone and call forwarded Lingo to my cell so that when the door would ring the home phone I could open it from my cell. Only Lingo could do that! 3) Most reliable service ever! Lingo worked great during both hurricanes Katrina and Wilma. When AT&T's switching offices went down and land line calls and even cell phone calls could not get through, Lingo routed calls around those switching offices and I was able to reach family and friends. Only Lingo could do that! 4) Detailed and accurate billing. I get more detail than I really want but I am not complaining. The whole thing is paperless and effortless. I can download PDF's of my bills and file them away on my PC. 5) Awesome call quality. Lingo sounds much better than AT&T's network. With Lingo I do not hear the persistent hissing that is ever present on modern land lines. 6) Do you travel internationally? Well, take Lingo's box with you! I took mine when I was in Paris and plugged it into my hotel room's internet jack. I was able to receive and make calls as if I was back in the states. I even sold my home in Florida while I was in Paris without incurring outrageous international call fees. All thanks to Lingo! member for 15 years, 2 visits, last login: 14.5 years ago lodged 14.5 years ago
I've been with them for years and have utilized their call treatments extensively and withs problems. It utilizes customized schedules and caller groups. The option exists to block "unavailable" numbers. You can also upload your own custom greetings. I expect if it's not the best, it's one of the best feature sets available. I do intend to find out for myself though. A few months ago I got an email from them saying how sorry they were but they were being forced to collect more taxes and fees. These "recovery fees" have skyrocketed and they now collect a "county tax" which, as best as I can tell is never passed on to my county. I don't mind paying a little something if it's going back into my community but when I called the two local entities that might possibly collect this tax, neither had ever heard of Lingo. My bill has gone up more than $10 a month since I signed up. The customer service is just plain awful. They respond with poorly rehearsed algorithms if it's a technical problem. For billing I just got a bunch of flabba-jabba listing possible but not definite added costs that go into their recovery fees and the insistence that no matter what I said, they were allowed to collect taxes for my county. If you've got to have the complete control they offer, be prepared to pay what they want. Don't expect any justification of their extra charges. member for 18.3 years, 171 visits, last login: 7.6 years ago lodged 14.6 years ago
Before I ordered, I called them to confirm if my home tel number can be ported. They kept me on 5 min hold and came back and said yes. I wanted to be double sure as many other companies said they can not port that number. So I told them that they are the first to say that they can port so are you sure and the response was sure. So I ordered the service. It took r4 weeks for the adaptor to show up and sent many emails and phone calls and there was no response, but for every email, I promptly got a customer satisfaction survey. Later after almost a month, I got an email that my primary number which they had confirmed at the time of ordering can not be ported. So I gave them the option of another number. No response. Many emails no response. Finally last week when I called and after waiting and hearing the music for 47 min, I got a person who said that request was cancelled. So I told them that I want to cancel and the response was that I have to pay $99 to cancel. I told her that I ordered only because of the confirmation that my primary tel can be ported, or else I would not have ordered an extra line to cut cost. She said she will put an executive escalation. Sent 3 emails asking about the decision on executive escalation and got one response saying that if I want to transfer my line I have to submit the forms again. Finally called yesterday and after waiting and hearing music for 34 min got a person and he said he will transfer me to the accounting to wave the $99 cancelation fee and waited again for 17 min and finally the phone started ringing and the line was disconnected from the other end. I was using the land line to call to make sure that the line will not be dropped as in case of a cell phone. So the Bottom line is, my experience so far, the customer service is THE WORST and you may get trapped. member for 14.6 years, 1 visits, last login: 14.6 years ago updated 14.6 years ago
PLEASE - Read, use a search engine, you will find I'm not the only one. I liked Lingo at first. It was cheap, and it worked well. But, then one day, people could not hear me. I could hear them, but they couldn't hear me. Just locally, and just outgoing calls - long distance calls were fine. Easy - a local carrier problem. It took me SIX WEEKS before I could FINALLY get somebody at Lingo to actually try my sip number and find that the other guy couldn't hear. Meanwhile, me and everybody else in my town using Lingo couldn't call locally. Every time I call, I would get the same old garbage, "Is your adapter plugged directly into the wall? Because that could cause the problem, even though your long distance works fine." Yeah.... It took them another month to fix it too. No refund for the lost service. One day, my adapter goes bad. I know it's the adapter because pings to my adapter are good, but ping THROUGH my adapter to my cable modem are intermittent. Test all cables, yada yada, (no voice cert, but I am a CCNP) and of course everything works great without the VOIP adapter. Call lingo, "Please send new VOIP adapter!" They wouldn't do it. They insisted it was a problem with my ISP! What idiots! But, why would they care? Read on. Hence, I go to cancel my service. But, they illegally change their policy. "We changed our cancel policy to two years instead of one, so you have to pay $100 bucks." I never agreed to that! So, they decided to keep all my money, well over $100 bucks. Not a darn thing I can do about it. Great policy Lingo! It's more cost effective to make people want to quit than to stay. member for 15.1 years, 3 visits, last login: 14.6 years ago lodged 15.1 years ago
2 Feb 09 UPDATE _________________________________________________ Wow has it really been that long... coming up on 4 years with Lingo. Still going strong. In fact since our Europe options have expanded our bill is down to the standard $27.95 a month (or what ever it is now). I have had zero problems, in fact since I have put it on a battery back up with the cable modem and the router I havent had to reboot it in several months. My inferance from that is that it was those little power flickers that were causing the equipment to malfunction. Im still using the same box I got back in April of 2005 and other than having little user fix items I have to say that the amount of money Im saving is AWESOME!!! There are absolutely tons of VoIP providers that can give you free calling in the US/Mexico/Canada. I still have yet to see any one that gives unlimited calling to Europe and other overseas venues, I look periodically to make sure Im getting the best deal. In closing there isnt much to add to this update, we have Lingo as our only house phone, we love it, and if you need to call overseas I dont think there is any cheaper solution.... or any more effective one. Im an almost 4 year subscriber and Im still a customer, if you knew me that would mean alot more to you. Just know when it comes to goods and services there is almost nothing that Im loyal to if there is a better deal somewhere. Show me the service!!! then you get my money. 11 March 08 Update __________________________________________________ Well I have been a customer for coming up on 3 years now. I have to say that I have continued to have a VERY good experience with Lingo. The 3 people that I have reccomended it to in the past are still using it and aside from things mentioned in my review already (from a 2 years ago) no real complaints from any of them. Having to power cycle the ATA is still an uncommon but not abnormal occurance (Im still using the same one they sent me all those years ago). I would say maybe twice a month at most and Im pretty sure I have gone several months in a row with never touching it. The wife logs 35+ HOURS a month !!! thats right more than an hour a day to Germany!!! This set up has saved us quite literally thousands of dollars if you simply convert the time into our old MCI fee scale (and that at 3 years ago with no inflation). I still continue to tell people about my great experiences and I have to say that I would tell anyone that was looking for a VoIP provider Lingo has certainly done right by me!! 04 May 06 Update__________________________________________________ Over a year come and gone. Had an issue last night where the router had to be bounced and then had to bounce the ATA but thats not really Lingos fault. The issue just prompted me to come and update my review here. Im seeing more people saying that putting the ATA infront of the router is the "Best thing" I dont disagree that it seems to work for them, but its not always the best solution. There are other ways of doing this and I have had mine behind the router (and the firewall) for over a year now and I have had great service! Iv only used Tech support once recently and I got a good one so the problem was resolved in about 3 min, so I guess its still hit or miss. I see alot of people trolling for referals which I guess is ok, but I always have to wonder why is it that you only see people 2 weeks after they get the system and they post a few reviews to stay on top but then disappear for ever? You can choose to dislike Denzel for his "pro Lingo" posts but at least hes been around for a long time constantly updating his reviews and responding to peoples questions. Yes there is a way to contact me for a referal but you have to read through my review to find it. Im not gonna bother spamming it every 2 weeks, this is supposed to be informative not a free advertisment. 13 March 06 Update _______________________________________________ Well we are nearing our 1 year anniversary and we havent even considered switching service. Our call quality is still good (Im not really an audiophile so as far as Im concerned if I can hear the other end clearly thats plenty for me). We havent had any billing issues, or tech support issues. Have added a switch and 2 more PCs to our network brining the grand total to 1 2Nic Server, 3 PCs, 1 Lingo ATA, 1 network connected printer, 1 multimedia box (for surfing on the bigscreen) and 1 switch to add the ports I needed when we passed the 4 ports the router had. I wish there was better caller ID, but thats about all Id ask for if some one really made me pick something to "fix". Our friend in Germany thats using the box we sent him is absolutely ecstatic about it!!!!! He RAVES about being able to call his family and have his family call him without having to deal with extra line charges or special numbers. He even took the box with him when he deployed (outside of west europe is all Im allowed to post about the location) but he talked one of the local national school Directors into letting him use thier internet connection in trade for volunteer time helping around the school. So all his guys were able to call home twice a week for 2 hours per call at no charge to anyone. Thats win win people!! One thing that was a little tricky was making sure he had the right power so he didnt mess up the ATA (he solverd this buy using a small standard UPS (250 watt) hooked up to a voltage convertion transformer. There is talk about his unit taking up a collection to order a few of these boxes (with numbers in different major cities) so more people can take advantage of this when they deploy. Even if you dont like Lingo as a company, I highly reccomend keeping an idea like this in mind if you know any Military people that are overseas or heading overseas to a place where they will have access (even if its only a couple times a week) to a connection that will allow Internet access. Believe me when I say that being able to talk to loved ones is SO important to our military members when they are seperated from thier loved ones. Toujours Pret!! 5 Dec 05 Update------------------------------------------------ Well, Merry Xmas and all the other holidays, just posting an update that the systems has been working well thought Id post a quick summary of all this stuff in my log below so you dont have to read through it all to get the jist. Yes I have bought this for a friend as a Xmas gift and I consider it money well spent (hes stationed in Germany and now his folks can call him with a local number) This marks about 9 months of use and we are very VERY happy with Lingo. We use it for mostly Germany calling, and calling state to state (just dont have many in state calls to make). We have the ATA hooked up to the house wiring and run 2 phones (4 total- 1 old corded phone in bedroom and 1 cordless with 2 expansion phones). We did have some mild problems with echo, static, and garbled conversations but cant say thats very common any more as long as I dont have alot of uploading going on (torrent stuff set at max upload of 60k/sec doesnt cause any issue but bumping to 100k+ causes really bad PL and garbled convo). We also took the advise of another poster and looked into the cordless phones and found that they are also part of the problem, when we use the corded phone in the bedroom most issues clear right up (if they are happening). We havent been able to afford a new cordless phone set up so we are stuck with this for the time being. My setup is Wide Open West cable (4.8+MB down 300+K up speed), Cable modem, Netgear router, then ATA hanging off the router. No special port forwarding or firewalling was needed infact the more I played with it the worse it usually got. I would say it has definatly been at least Cell phone quality at all times, and most of the time I cant really tell the difference between landline (PoTs) and the Lingo line. SUPER SUPER service for people calling overseas to the "Unlimited calling areas"!! As always I caution anyone to make sure you have: A. Solid Broadband connection with at least a 150K/sec upload speed B. Good reliable power (or make sure all your setup is on a UPS) C. Backup landline or cell phone (if you live in a power loss area or your ISP isnt dependable you dont want to get stuck without communication abilities). Many phone companies have very very cheap line fees if you want to just have 911 and emergency outgoing calls and unlimited incoming calls (outgoing are usually on a per minute basis but incoming is still unlimited). In my area I have a $12 "backup" POTs line D. Dont be afraid to post if you are having issues and expect a day or 2 of "growing pains" while you tweak and figure out what works best for you. It will likely take you a week or so to figure out the best settings and setup. So be prepared to work with it a little before getting frustrated that it doesnt work perfectly "out of the box". Yes I think this would be a great gift for friends and family, and even soldiers in bases overseas where they have steady broadband access (this isnt guys in Iraq unfortunately but established bases in friendly countries). 10 Oct 05 Update ---------------------- Getting the box for my friend took longer than we would have liked, but it wasnt really a customer service issue, just took a while to ship it/recieve it. Would like to see a more streamlined process for getting a replacment ATA (maybe make the bar where they finally acknowledge that the ATA is most likely the cause and send a replacement easier to get past). Service still isnt an issue from lingo, due to occassional Cable issues (I believe I just need to upgrade my cable modem) Im still holding onto a PoTs line that is downgraded to pretty much Incoming calls only, no long distance, no local calling, no 800 etc... basically its an incoming line with any outgoing local calls paid per minute and no long distance at all (its our failsafe). 30 Aug 05 Update ---------------------- Well we have been with them since middle April and Im sorry to say we continue to have excellent service and calling experiences. We are logging consistantly over 800 minutes a month to germany and 300+ to US calling. Once in a while we do have to hang up and call right back due to line noise, maybe 1 in 15 calls to germany, but calls in the US remain at least POTs quality. I have done more tweaking and playing with my router, because of games and other applications, and although I did manage to screw up the service once when I was messing with some port forwarding I fixed it right away and really have yet to have an issue thats actually not user caused. There have been some isolated instances of calls being connected but no voice either way, and a couple calls saying the number isnt in service when you hang up and redial it works fine, I even remember one "all lines are busy" thing on a sunday afternoon to NC, but my cell didnt get though either so I assume that was at the destination not the source. The guy in my office, who I signed up (and yes the $25 credits did go in properly), had an issue this weekend where his ATA box just died, Was showing power light only and no traffic or indicater lights otherwise. Took him over 2 hours on cell (was dropped the first time at 45 min cause battery died), on hold, to get to Customer support. They diagnosed it after some discussion (as a tech my partner says thier understanding of the equipment is less than desirable) and shipped him a new one to arrive in 4 business days. Not to bad but Id think they would use the same shipping they do for new customers to get replacements out (if not have strategically stationed depots where there would be spares for just such occasions). Its only day 2 of the wait but as with my family they use it for international calling and there just is no way to touch the cash advantage of LINGO over any traditional international long distance. **update** took 4 business days to get the new ATA, worked out of the box *** All told I have enjoyed the heck out of telling MCI exactly why they arent getting my business back, and I have even had them hang up on me when I tell them they will have to beat $22 a month for unlimited calling to all the areas and voicemail etc... that just makes me feel all warm and fuzzy. After almost 6 months, I cant believe it took me so long to get to this... please make sure you read all of my post as I have learned a fair bit about how this service works and how to make it work well for you in the past half year. There is more to this than just plugging it in, as a responsible consumer you owe it to yourself to know the shortcomings of this product and how to provide it with the best possible platform to serve you. I will happily give recommendations, hey I can use a free month as much as the next guy. Send requests to docmonkey at rocketmail com. 9 June 05 Update -------------------- On the second month now and the service has been EXCELLENT!!! I hate to rave after seeing the experiences of other people but we have been using the unlimited package to call Germany and all over the US (and a couple to canada) and if anything the quality has gotten better. Call quality is very solid and reliable, havent had a real issue with calls dropping (my cell drops more calls than the VoIP does), line quality is good and echo isnt really an issue any more than maybe 3-4% of the time. Im afraid I dont know what issues people are having but we sure arent having them here. My comfort lvl still isnt high enough to drop the POTs line yet, but if we keep having this lvl of success I will have to seriously consider it. ---------------------------------------------------------------------------------- ------------------------------------------- 13 May Update-------- We are past the one month mark, have logged well over 200 hours of calling to germany and at least 100 hours in the US (local and long distance). Germany calls are fairly clear, occasionally we have a static heavy connection, Echo or get weird issues where we dont hear incoming traffic (including the ring when its ringing the destination phone). This is always cleared up by hanging up and just calling back. People from germany say that we dont always get a ring on our end when they call us but it does route them to voicemail when that happens. Local calls arent so good Id say about 75% of the clarity you get with a standard POTs line. This doesnt clear up, but we believe that it may be related to the type of switch the destination is connected directly to..... IE people on copper switches in older areas have the degraded connections but people on fibre have a fairly clear connection (very much like a normal phone or better). Long distance runs into a "cant complete this connection" thing occasionally on holiday weekends but the calls average about the same quality as a standard phone. My setup is still Cable modem into Netgear router with the Lingo box hanging off just like any other network device. I tried putting the Lingo in front of the router and it was horrible as a phone (I didnt even worry about the router). I tried the DMZ suggestions and port forwarding with it back behind the router, that was horrible (dropped calls, bad echo and constantly rebooting the lingo)... for us we get the best service with a straight from the box standard hook-up. Just plugged it into our router (without making special port changes), made the cable connections and powered it up. We are running the whole house off the box, just disconnected the outside line from the house wiring and patched the lingo stright to it (3 physical phone connections). No issues with this so far. On the whole I dont know if I would be *as* happy if my reason for getting this wasnt the unlimited Germany calling..... but since it is Im absolutly pleased and I would heardily reccommend this to people that need to call the "free" Western europe countries alot. Oh ya and I upgraded my connection to 8MB and I play online games down load video on a different PC and talk on the phone with no effect to the line quality.... that also means it doesnt get better when Im not doing these things and on the phone, but consitancy is more important to me. Ive gotten very used to the email notification of voicemails and Im not sure I'll ever be happy if I lose that feature. Caller ID still doesnt work it only displays the number.... which is ok but I could wish for it to work right someday soon. Giving some serious thought to getting a "virtual number" so my daughter can call me on a local number from a different state. Oh and I have a Primus Model iAN-02EX Rev 1.0 interface box. Just incase people want to make comparisons of hardware. Still havent had to interact with customer support (billing) ... the tech support guys were competent when I spoke with them, helpful and very easy to work with once you make them understand that you are competent with networking gear (I moonlight as a LAN analyst). ---------------------------------------------------------------------------------- ------------------------------------------- 15 April 05 Update----- Been using the box for makeing calls to germany (logged at least 3 hours a day) for the first week. Had a few line problems, little echo, noise on the line etc... just hung up and redialed fixed most. Speaker phone isnt always dependable, echo and noise seem to multiply. Had to reboot the ATA once with a lost dial tone. For the most part its operating just like my old phone, oh ya and I have mine wired to my house phones (which might be some of the noise, line loss and all). ---------------------------------------------------------------------------------- ------------------------------------ 11 April 2005 The beginning....... I signed up on a Wednesday evening, recieved the box on Monday afternoon, today, (not bad for ground shipping). Got on the site here and ran some line tests to evaluate my speed up and down (approx 4500/490 average) with just PC running. Connected the box to my Netgear router and let it do its update thing, attached a phone after 5 or so minutes and started using it. Called some friends and ran line tests while we were on the phone talking... had music loud in the background to make sure I was getting constant transmission and started running line tests again. Averaged out around 1700/470 which really surprised me I figured I was gonna get hit on the upload not the download speeds. There was a touch of choppieness in the line every once in a while while I did large file downloads and uploads but honestly nothing that cause the conversation/music to become hard to understand (once in a while a "sounds like" word had to be repeated). Wife started calling Germany this morning and the line quality was excellent. Had a 15-20 min convo with father-in-law and I dont think we dropped 1 word (wasnt running UL/DL stuff at the time though). Caller ID thing would be nice but the honest truth is that we only get calls that I either want to, or have to take, so caller ID is just an early warning. Havent played with Voicemail or other advanced funcitions cause I couldnt access my menus. Will try to sort this out today with Lingo. All in all out of the box Im seeing a very positive result so far. member for 19 years, 38 visits, last login: 15.2 years ago updated 15.2 years ago
Lingo's advertise price is not what you will pay. There is 30% to 40$ in taxes and fees that get added on to your bill. Lingo's support email does not work. I have sent them emails from my business, personal and Google webmail and they will all bounce. Their phone features such as simultaneous ring does not work. To add insult to injury, they recently retroactively updated termination fee for all new and also existing customers to be $99 and lengthened the minimum service duration from 12 month to 24 month. (review was emailed in) lodged 15.3 years ago
Well It took me about an hour of playing with how to connect, and waiting for things to boot. But it finally came up. and there are no problems. Didnt have to call tech support. but the person that took the information on the phone. A complete fool. Could not even type my name right. Even after Spelling it for him. and him re-reading it back. Put a F everywhere a S was suppose to be. EDIT: Has been great for a very long time.. Has not dropped or glitched in over a year. (Watch tomorrow I will be posting it has crashed. because of this review.) member for 23.7 years, 4410 visits, last login: 8.4 years ago updated 15.3 years ago
When I moved to Uncasville from New London I had already decided to ditch SBC altogether since I've gone to Myeastern.com. So far, aside some minor issues (didn't have phone number and how to setup voice mail - my spam rules are too god =D ), it's been good. The sound quality is pretty good, sometimes you get the echo from digital lines but it's tolerable. The price is right and as long as they keep improving I don't see any reason to go elsewhere. So far so good, I'm happy with it. Update (8/18): Reliability is not very good and the tech support people (in some freaking far eastern place) are just about the most useless example of tech support ever. I am cancelling them tomorrow. Simple as that, they have potencial but they also got a long way to go. Update (12/31): After switching back to SBC for over 3 months with the same number I had through Lingo which SBC told me I could keep, now Lingo has issued my number to someone else. These people don't know their ***hole from a whole in the ground. I'm glad I don't use this service anymore. I wouldn't recommend them to people I don't like. They suck. member for 21.2 years, 2792 visits, last login: 9.4 years ago updated 15.5 years ago
Update - 8/20/2008 Service has been pretty good since my last review. Despite what others have said, I had a good experience with tech support. Over the last couple months, I was experiencing background noise that sounded like a high pitched tone. I was intermittent at first, but then it became more consistent and annoying. I don't think callers could hear it-it was only in my ear. I replaced my phone, but that confirmed that it was definitely the service. I called tech support and they tried to re-configure some things on their end, including switching from the Phone 1 jack to Phone 2. Unfortunately, this made the problem worse and made the phone unusable. After talking with support again, and then with a supervisor, they determined that my box was faulty (one of the old Lingo branded boxes) and decided to send me a new one. I received a new Linksys box via UPS overnight. After a 2 minute setup, I was up and running and the quality has been outstanding. I can't be happier with the service again now that the audio quality is back. The features and quality for the price are fantastic, and while I know there have been some bad reviews, I would definitely recommend them-especially if you make a lot of calls to Europe. ________________________________________________________- Have had Lingo service since August 2004. Pretty easy install. Had some major problems with service around September and October of 2004. After badgering customer service for weeks, I finally got a new box and all has been good since then. Moved in Jan 2006 and got a new local number and had no problems with that. Price is good for all the features. I especially like the free western europe calls. I don't have to think twice about calling co-workers in the UK and the connection is great. The price has gone up since I first started the service. It was $19.95 (without fees) for unlimited minutes. The starting passing on the fees in early 2005, and then raised the price to $21.95. Overall, I think it's still a good value. The service his been pretty reliable since my issues in 2004. I'd say 1 out of 50 calls dialed doesn't go through on the first try. Also, I do get an echo at time, but it's usually just me. The person on the other end can't hear it. I'm curious to see what effect the Vonage/Verizon patent decision will have on the other small VOIP providers like Lingo. I hope it won't extend to Lingo, but I have a funny feeling that it will. I'm surprised they don't have more users, but they don't do much advertising other than banner ads online. Overall I would recommend them for people looking to replace a landline or people looking for an alternative to Vonage. member for 19.1 years, 3032 visits, last login: a few hours ago updated 15.6 years ago
Update 2008 Well after using the service for 3+ years we moved the US business lines to Vonage (who we have been using since 2001). We picked up an Australian number through an Australian provider. Our home number? Well we are now using Skype we have tested it for 6 months now and it has been rock steady. its also HEAPs cheaper The reason we left Lingo? The last straw was when the lines stopped recognising DTMF tones and Lingo said they NEVER did, which isn't correct because the Lingo business lines had been hooked up to a PABX and except for the last couple of months you could navigate the system via DTMF. Lingo support were definite they never supported up. We also had ongoing issues with the Lingo ATA locking up when it was behind a NAT router and the time it took to troubleshoot just got out of hand. The one redeeming feature for Lingo was the voice quality. Original To get going it took 2 ata's and 3 weeks of talking to tech support. Luckily 2nd tier know something and are helpful, 1st tier appear to know nothing and just follow scripts that definitely require reworking. Customer support are great for providing disinformation. We took advantage of getting an Australian phone number, Initially as our primary number and was told by CS rep that all calls we made to other Australian numbers would be treated as local. Also was told by rep that the deal (3 months free) at the time applied to all plans. Have found out since that calls to Australia are charged at international rates, you cannot have an International number as your primary number, and the deal didn't apply to the basic plan!! Have been trying to resolve the above for nearly a month have only received 1 email stating the position about the deal. Replied to the email asking about the wrong info provided by the CS rep and about not having the service for nearly a month, received no reply followed up still no reply. It appears silence is the name of the game! when trying to get a copy of an invoice from the web site we just receive a message saying it's not available, when reporting outage to support we just get told its for our plan and calls (obviously!!). No details and no reply to emails asking when system will be back up and running. Also no opportunity to check the calls, especially as the charge is over $10 more than plan price and our Long Distance/ International calls over the past few years has averaged less than $3per month using Lingo's parent Primus. The good side... the call quality is on par to Vonage (who we have used for last 2 years) for calls within the US but is much better Internationally (at least to Australia and UK). Call quality has also been steady since the connection problems were resolved. End result get everything in writing and do not rely on what you are told by a CS rep and hope you do not need to interact with customer support. If you get technical issues get your case escalated to tier 2 support ASAP . member for 22.8 years, 515 visits, last login: 9.5 years ago updated 15.8 years ago |