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Review by opheliarn 
Posted: 5.3 years ago
member for 5.3 years, 2 visits, last login: 5.3 years ago
 Milwaukee,Milwaukee,WI
 $15 per month (month by month)
 "Price and features sounds good"
 "Never worked and customer service and tech support are useless, paid $40 to get started"
 "Find a better provider before wasting time and money with Lingo"
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This is the worst ever....we subscribed to the serive June 1st
2004...received our kit within a week and everything seemed fine. Set it
up and fax over the release to have them cancel our account with SBC so
we can keep our number. After about two weeks, we still were getting
phone calls on the phone hooked up to SBC but the one hooked up to Lingo
never rang once. We were able to make outgoing calls but none came in so
I called their support number and after about 30minutes on hold received
a person that was very hard to understand due to his thick accent and
who couldn't help me anyways, but promised to have tech support call me
in the next 3 days...4 days later and no call from Lingo so I emailed
them rather than sit on hold again and they promised to have tech
support call me the next day. Several more days and no phone call I
emailed them again, telling them all the problems including how poor
their tech support was and said my 30 days was almost up and we hadn't
even been able to try their service and either they get us up and
running ASAP (and extend our '30 day free trial' as it was about to be
30 days) or just send me the address to return the merchandise.Several
days later and again, no call from Lingo nor an address to return the
merchandise. Now I have emailed them stating consider us cancelled as of
the last email and send us the address to return our merchandise for a
full refund...still waiting. Sincerely, Lori Engel
PS I am going to try Vonage as soon as this nightmare ends...at least
they have a high rating and give you the merchandise for free!
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 Review by timeshadow
Posted: 5.3 years ago
member for 7.2 years, 170 visits, last login: 3.4 years ago
Tucson,Pima,AZ
$19 per month
"I have had to service since June and I have not had any problems with call quality."
"Taking a really long time to for LNP."
"Two Thumbs up"
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I really like there service. I'm waiting for them to add Softphone support I would really like to be able to use a WiSip phone with the service.
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 Review by tidal
Posted: 5.3 years ago
member for 8.8 years, 1172 visits, last login: a few hours ago
Meridianville,Madison,AL
$20 per month
 about 5 days
"Cheap price and awesome features!!"
"Non existent tech support"
"Great service if you can afford two lines"
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Ordered July 7th and had unit 5 days later and operational that night. Good call quality, awesome features but non-existent tech support. Customer service was very polite.
I am using a WRT54G router with QoS firmware and over DSL. I've been down over a day with no feedback from tech support.
Great service if you can afford two lines, one with Lingo and one with reliability.
Maybe in a year or so... I'll try them again.
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Review by charles.mitchell
Posted: 5.3 years ago
(review was emailed from domain amd.com)
Austin,Travis,TX
$20 per month (12 month contract)
"Cheap... reasonably good voice quality"
"Immature service... Lingo didn't send new phone number with kit"
"I'll keep it but keep my eye out for something better"
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I've had Lingo for about 30days and I'll keep it. Works well enough to replace old SBC service. I can use my cell phone if I need a backup phone. Voice quality is usually good but I did have some problems explained below. Oddly, the shipping box comes with the adapter and some literature on how to use the service, but no indication of my new phone number.
I checked the emails Lingo had sent and there was an account number, but no phone number. This gave me a reason to call customer service. The wait time was about 5 minutes. Later, I realized I could have called my cell phone and just looked at the caller ID. Duh!
At first I plugged the Lingo adapter into the switch behind my Linksys router. I have a cable modem connected a Linksys wireless router with 4 Ethernet ports. The wireless is for my notebook when I bring it home from the office, 3 of the 4 Ethernet ports support PCs, the fourth port supports a switch with another PC, two network printers and initially the Lingo adapter. I later swapped the Lingo adapter with one of the PCs hooked directly onto the router.
When I plugged it in, I had a dial tone in a few minutes. Calls were clear and there was no perceptable lag. Later, when my son started downloading Farenheit 9/11 most of the cable modem bandwidth was going to my son's PC that was hooked straight to the router. The sound quality on Lingo was marred by drop outs that made both persons voice sound like they were gargling. I swapped my son's PC to the switch and hooked the Lingo adapter straight to the router. The problem was greatly reduced but not totally eliminated.
I asked my son to find download software that supported throttling so that the phone would work better. It turned out the program he was using had such
a feature and adjusting the outbound bandwidth down actually helped more than adjusting the download bandwidth down. Hmmm, must have something
to do with the asymetrical bandwidth offered by the cable modem.
Anyway, I have found the email notifications at the office of voicemails left at home very useful. I can play the wav file in Windows Media Player. As to the
overall quality of phone service, I would rate it as acceptable... sort of like my first experience with a digital cellphone. I hope it improves as the Lingo
expands there operation. As far as fax and the billing modem on my satellite receiver, neither seem to work. Maybe I can get this working sometime when
I have time to study the setup.
Other comments: I wasn't willing to switch my old SBC home phone number until I had tried Lingo. Now, they refuse to switch it. Not even as a second number. The $40 disconnect fee was news to me. I didn't see it in the literature and website until it was pointed out here.
Charles
Austin, TX
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Review by james smith3
Posted: 5.3 years ago
member for 5.3 years, 0 visits, last login: 5.3 years ago
Midlothian,Chesterfield,VA
Contract price not specified.
"Thinking to get it"
"Not yet"
"Can some one refer me so that you and me can get $25 referal bonus"
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Hi
I am planning to get this service, I am looking for some one to refer me to the service so that you and me can get the $25 referal bonus. Only current customers can refer new customers. if you are a current customer, please reply
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 Review by Skylion
Posted: 5.3 years ago
member for 5.3 years, 110 visits, last login: 3.8 years ago
Switzerland
$19 per month (12 month contract)
about 5 days
"Flat Rate to Western Europe in 19.95$ Plan, Number portability"
"Voice Quality is much lower than Broadvoice or ATT-CallVantage and Very bad Customer Service if something goes wrong"
"Great if all goes right, just don't call them for support, they either don't know or don't call back"
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The only Provider so far, to offer a flat Rate at a very reasonable price (19.95 before taxes), to Western European Countries (excluding Cell-Phones in Europe).
Provide capability to port Number. (Although I sent form several weeks ago back to them to post my Number, I still have the temporary one...)
Sign-Up was very easy to complete, but you can't choose the Number (if you don't port your POTS-Number in) like on Broadvoice.com.
Automated reply was very good, including forms as PDF for Number-Portability and Tracking Number to track the UPS-Shipment of the TA.
TA is a AzaCall 200 (www.azatel.com) that includes capability to have backup POTS-Line (Switch with 0000 from VOIP to POTS Service) AND also allows pass-through of incoming POTS-Call to connected Phone. Especially if you have to wait so long for Portability of POTS-Number this comes in handy as you can just hook the TA at the Central Entry of the POTS-Line into your house in between and have VOIP and POTS on one single Line throughout your home.
Most Techs at Lingo have no clue what you talk about if you want a new Firmware or if you want to use a POTS Back Up Line. Or something goes wrong. Just hope you never have to call them, as they also promise to call you back, never do. And if you get a great Agent (One in a million) and get his/her Number to call him/her back, the other Agents make sure you never get through to that person again.
Conclusion:
Great Rate
Great TA
Great Sign-Up Bonus (3 Month free)
Below Average Sound Quality
Bad Customer Service
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Review by mworley
Posted: 5.3 years ago
member for 5.3 years, 10 visits, last login: 4.9 years ago
Franklin,Warren,OH
$19 per month (12 month contract)
about 3 days
"Ease of install, level 2 technical support."
"Customer service"
"Good quality of calls, Polite but terrible customer service."
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I signed up for Lingo VoIP on 9 June and received my device on 11 June. The installation was fairly simple and straight forward; instructions on firewall ports would have helped. Then the problems started to snowball. Lose of VoIP light, dropped calls, caller ID time stamp, one way audio calls, dead air calls. Called tech support and was helped by a very polite tech who had me power everything down and restart. The problems didn't stop. I continued to call tech support for the next week and finally received a call from level 2 support. After "several" calls back to level 2 support, the issues were addressed, caller ID was fixed within twenty minutes, and the other isses became less severe. After my last (third or forth call) contact with level 2 support they promptly sent me another Lingo device. I dropped it in and no more issues. The quality of calls improved instantly, no more loss of VoIP light, no more one way calls, no lost calls in mid conversation. I understand this was a national rollout of their service so I was willing to deal with it for a few days. I still have billing errors that haven't been cleared up yet. I was told by customer service that there billing department was swamped and would address it soon. Also my old number hasn't ported over yet and was told that the process was in motion and would happen soon, been five weeks.
Overall I have a positive opinion of Lingo, I've had better customer service from companies and I've had worse. One other point of poor tech support; level 1 techs didn't seem to have a clue about what ports to open on the firewall to allow communication with Lingo device. Spoke to several level 1 techs and I received several different answers about firewall. Spoke to level 2 techs and I received the same answers each time.
Update: I just received this email from customer service. Looks like someone is at least trying to get it right.
Thank you for becoming a valued Lingo customer. We are currently processing your request to transfer your existing phone number to Lingo. Normally the process takes 15-20 days; however, we are experiencing unusual delays in obtaining your number from your local provider. Your existing number transfer is currently projected for early August. For your inconvenience, we are extending your 30 money back trial period without cancellation fees to 90 days.
Your continued trust in our ability to provide you excellent customer service is important to us. Should you have any questions regarding this notice or delay, please contact Lingo Customer Care at 1-888-546-4699.
Sincerely,
Lingo Customer Care
found out number isn't portable. Local company won't release number. Would have been nice if Lingo could have found out sooner.
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 Review by ssevern
Posted: 5.3 years ago
member for 9 years, 1241 visits, last login: 5 days ago
Londonderry,Rockingham,NH
$20 per month
about 5 days
"Reliable, good sound quality"
"none that I can think of"
"I love this service"
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I use Lingo for my 2nd voice line at home and it works great. I have 1500/384 Verizon DSL. Service has been reliable and the sound quality is generally better than a cell phone but not as good as a traditional phone line. Most people do not believe me when I tell them it is VOIP.
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Review by hikindawg
Posted: 5.4 years ago
member for 5.4 years, 2 visits, last login: 5.3 years ago
Peachtree City,Fayette,GA
$19 per month (12 month contract)
"Quick shipment on FREE equipment, easy installation"
"TERRIBLE sound quality and customer support"
"Not worth a dime! I'd rather spend more for clear signal and good customer support."
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I have never dealt with a company with so little interest in making me happy. The customer service department gave me a time period to receive a call from Tech support (9am to 5pm on a SATURDAY) and they failed to call. I had poor signal quality and when I called to determine the status of my order I was told that I would eventually be called. Called again two days later to customer no-service and was told that they would fix the problem within 24 hours. I was also told that there was no need for Tech Support to contact me, but that the poor signal would be fixed. Didn't get fixed, again. This a sorry excuse for a company. They're getting their equipment back. I would only recommend Lingo to people I hate.
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 Review by dinok
Posted: 5.4 years ago
member for 8.8 years, 77 visits, last login: 3.7 years ago
Jamestown,Guilford,NC
$20 per month
"calls to us & europe"
"bad bad customer service, they don't have a clue what to do"
"terrible customer service, really bad experience"
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Hello guys,
here is my story about great Lingo service:
I have placed order with Lingo over two weeks ago and received my primus box and connected fine with that box.
The person (some barely English speaking girl from damn India) who took my order screw up my UID & pass and password retrieval question like she screwed up with my email, first and last name and address and tel - pretty much screwed up with everything, so I cannot login to my Lingo account to try those features.
I have had called million times in past 14 days Lingo tech support & customer service and they send me back and fort from one to another many times.
When I finally ketch someone on the phone from tech dept they told me few dozen times they will fix it right away and they will call me back with new password, which they never did. They told me also they will re-send all informations in my email (which they took wrong and misspelled so I never received email from them - now I am curious where did it go with my UID and pass and who knows may be with my credit card info's) which they never did-again.
They told me stories how "ONLY ONE" person can reset password and they will do this right away or next morning (that's going on for past 14 days) and finally when I called today they told me they will fix it their systems for password retrieval at next Monday (if they told me the truth) so they can fix it "right away" (right away - in next few days, ha ha).
I spoke to bunch of their managers and they promise me to take care about tonight (every night and they personally will call me tomorrow or send me a email) and guess what?? They never did it again.
This is such a shame for some company like this one to not be able to retrieve one password (which they screwed up) for past 14 days and who knows for how long it's going to take them to fix it, so I can login to account and make some change or use some other features.
So, guys, who think to go with Lingo, think twice about it.
If you guys want to get trough hell from tech & customer support, that's right company for you guys. Go with Lingo.
I am cancelling my account with those guys and will pull out all of my friends, family members and bunch of customers because of this issue and go back to Vonage with I never had any problem in a long time.
If someone from Lingo read this, let me tell you something:
SHAME ON YOU GUYS, SHAME!!!!!!
HIRE MORE INDIANS FOR TAKING GOOD ORDERS AND PUT THEM INTO CUSTOMER SUPPORT, AND TAKE MORE AMERICAN JOBS TO INDIA SO EVERYONE WILL BE HAPPY!!!!!CONGRATULATION. HAT OFF GUYS!!!!
Very sincerely,
Dino
D-Tech Service
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