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Customer service refused to identify adapter they would send. Arrogant attitude. member for 22 years, 15 visits, last login: 13.3 years ago lodged 19.6 years ago
I just got my home POTS line ported over today. Sound quality is good enough for me similar to a cell phone. Overall, I would reccommend. member for 19.7 years, 65 visits, last login: 19.4 years ago lodged 19.6 years ago
This is the worst ever....we subscribed to the serive June 1st 2004...received our kit within a week and everything seemed fine. Set it up and fax over the release to have them cancel our account with SBC so we can keep our number. After about two weeks, we still were getting phone calls on the phone hooked up to SBC but the one hooked up to Lingo never rang once. We were able to make outgoing calls but none came in so I called their support number and after about 30minutes on hold received a person that was very hard to understand due to his thick accent and who couldn't help me anyways, but promised to have tech support call me in the next 3 days...4 days later and no call from Lingo so I emailed them rather than sit on hold again and they promised to have tech support call me the next day. Several more days and no phone call I emailed them again, telling them all the problems including how poor their tech support was and said my 30 days was almost up and we hadn't even been able to try their service and either they get us up and running ASAP (and extend our '30 day free trial' as it was about to be 30 days) or just send me the address to return the merchandise.Several days later and again, no call from Lingo nor an address to return the merchandise. Now I have emailed them stating consider us cancelled as of the last email and send us the address to return our merchandise for a full refund...still waiting. Sincerely, Lori Engel PS I am going to try Vonage as soon as this nightmare ends...at least they have a high rating and give you the merchandise for free! member for 19.6 years, 2 visits, last login: 19.6 years ago lodged 19.6 years ago
I really like there service. I'm waiting for them to add Softphone support I would really like to be able to use a WiSip phone with the service. member for 21.6 years, 171 visits, last login: 9.8 years ago lodged 19.6 years ago
Ordered July 7th and had unit 5 days later and operational that night. Good call quality, awesome features but non-existent tech support. Customer service was very polite. I am using a WRT54G router with QoS firmware and over DSL. I've been down over a day with no feedback from tech support. Great service if you can afford two lines, one with Lingo and one with reliability. Maybe in a year or so... I'll try them again. member for 23.2 years, 1339 visits, last login: 1.9 years ago lodged 19.6 years ago
I've had Lingo for about 30days and I'll keep it. Works well enough to replace old SBC service. I can use my cell phone if I need a backup phone. Voice quality is usually good but I did have some problems explained below. Oddly, the shipping box comes with the adapter and some literature on how to use the service, but no indication of my new phone number. I checked the emails Lingo had sent and there was an account number, but no phone number. This gave me a reason to call customer service. The wait time was about 5 minutes. Later, I realized I could have called my cell phone and just looked at the caller ID. Duh! At first I plugged the Lingo adapter into the switch behind my Linksys router. I have a cable modem connected a Linksys wireless router with 4 Ethernet ports. The wireless is for my notebook when I bring it home from the office, 3 of the 4 Ethernet ports support PCs, the fourth port supports a switch with another PC, two network printers and initially the Lingo adapter. I later swapped the Lingo adapter with one of the PCs hooked directly onto the router. When I plugged it in, I had a dial tone in a few minutes. Calls were clear and there was no perceptable lag. Later, when my son started downloading Farenheit 9/11 most of the cable modem bandwidth was going to my son's PC that was hooked straight to the router. The sound quality on Lingo was marred by drop outs that made both persons voice sound like they were gargling. I swapped my son's PC to the switch and hooked the Lingo adapter straight to the router. The problem was greatly reduced but not totally eliminated. I asked my son to find download software that supported throttling so that the phone would work better. It turned out the program he was using had such a feature and adjusting the outbound bandwidth down actually helped more than adjusting the download bandwidth down. Hmmm, must have something to do with the asymetrical bandwidth offered by the cable modem. Anyway, I have found the email notifications at the office of voicemails left at home very useful. I can play the wav file in Windows Media Player. As to the overall quality of phone service, I would rate it as acceptable... sort of like my first experience with a digital cellphone. I hope it improves as the Lingo expands there operation. As far as fax and the billing modem on my satellite receiver, neither seem to work. Maybe I can get this working sometime when I have time to study the setup. Other comments: I wasn't willing to switch my old SBC home phone number until I had tried Lingo. Now, they refuse to switch it. Not even as a second number. The $40 disconnect fee was news to me. I didn't see it in the literature and website until it was pointed out here. Charles Austin, TX (review was emailed from domain amd.com) lodged 19.6 years ago
Hi I am planning to get this service, I am looking for some one to refer me to the service so that you and me can get the $25 referal bonus. Only current customers can refer new customers. if you are a current customer, please reply member for 19.6 years, driveby review (so far) lodged 19.6 years ago
The only Provider so far, to offer a flat Rate at a very reasonable price (19.95 before taxes), to Western European Countries (excluding Cell-Phones in Europe). Provide capability to port Number. (Although I sent form several weeks ago back to them to post my Number, I still have the temporary one...) Sign-Up was very easy to complete, but you can't choose the Number (if you don't port your POTS-Number in) like on Broadvoice.com. Automated reply was very good, including forms as PDF for Number-Portability and Tracking Number to track the UPS-Shipment of the TA. TA is a AzaCall 200 (www.azatel.com) that includes capability to have backup POTS-Line (Switch with 0000 from VOIP to POTS Service) AND also allows pass-through of incoming POTS-Call to connected Phone. Especially if you have to wait so long for Portability of POTS-Number this comes in handy as you can just hook the TA at the Central Entry of the POTS-Line into your house in between and have VOIP and POTS on one single Line throughout your home. Most Techs at Lingo have no clue what you talk about if you want a new Firmware or if you want to use a POTS Back Up Line. Or something goes wrong. Just hope you never have to call them, as they also promise to call you back, never do. And if you get a great Agent (One in a million) and get his/her Number to call him/her back, the other Agents make sure you never get through to that person again. Conclusion: Great Rate Great TA Great Sign-Up Bonus (3 Month free) Below Average Sound Quality Bad Customer Service member for 19.6 years, 110 visits, last login: 18.2 years ago lodged 19.6 years ago
I signed up for Lingo VoIP on 9 June and received my device on 11 June. The installation was fairly simple and straight forward; instructions on firewall ports would have helped. Then the problems started to snowball. Lose of VoIP light, dropped calls, caller ID time stamp, one way audio calls, dead air calls. Called tech support and was helped by a very polite tech who had me power everything down and restart. The problems didn't stop. I continued to call tech support for the next week and finally received a call from level 2 support. After "several" calls back to level 2 support, the issues were addressed, caller ID was fixed within twenty minutes, and the other isses became less severe. After my last (third or forth call) contact with level 2 support they promptly sent me another Lingo device. I dropped it in and no more issues. The quality of calls improved instantly, no more loss of VoIP light, no more one way calls, no lost calls in mid conversation. I understand this was a national rollout of their service so I was willing to deal with it for a few days. I still have billing errors that haven't been cleared up yet. I was told by customer service that there billing department was swamped and would address it soon. Also my old number hasn't ported over yet and was told that the process was in motion and would happen soon, been five weeks. Overall I have a positive opinion of Lingo, I've had better customer service from companies and I've had worse. One other point of poor tech support; level 1 techs didn't seem to have a clue about what ports to open on the firewall to allow communication with Lingo device. Spoke to several level 1 techs and I received several different answers about firewall. Spoke to level 2 techs and I received the same answers each time. Update: I just received this email from customer service. Looks like someone is at least trying to get it right. Thank you for becoming a valued Lingo customer. We are currently processing your request to transfer your existing phone number to Lingo. Normally the process takes 15-20 days; however, we are experiencing unusual delays in obtaining your number from your local provider. Your existing number transfer is currently projected for early August. For your inconvenience, we are extending your 30 money back trial period without cancellation fees to 90 days. Your continued trust in our ability to provide you excellent customer service is important to us. Should you have any questions regarding this notice or delay, please contact Lingo Customer Care at 1-888-546-4699. Sincerely, Lingo Customer Care found out number isn't portable. Local company won't release number. Would have been nice if Lingo could have found out sooner. member for 19.7 years, 10 visits, last login: 9.6 years ago lodged 19.6 years ago
I use Lingo for my 2nd voice line at home and it works great. I have 1500/384 Verizon DSL. Service has been reliable and the sound quality is generally better than a cell phone but not as good as a traditional phone line. Most people do not believe me when I tell them it is VOIP. member for 23.3 years, 1254 visits, last login: 5.6 years ago lodged 19.7 years ago |