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Review by JTRockville  UPDATED: 1.9 years ago member for 7.8 years, 2480 visits, last login: 11 days ago
Rockville,Montgomery,MD
$26 per month
"Outstanding Price, Calling Area, and Website"
"None so far"
"I Recommend Lingo to Friends!"
| Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money: (ratings above consensus)
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Update: December 18, 2007
Over the years, I've had only one problem with Lingo - my ATA died. After running through a few trouble-shooting steps, they immediately sent a new one. I no longer use the ATA as a pass-through - it hangs off one of my routers and works just fine like that. The problems I originally mentioned (inability to dial toll-free numbers and echo) seem to have disappeared over time.
Over the years, the price has increased from $20 to $26 (including fees). It's still a good value, so I'll keep it.
Original review: November 2004
I've had Lingo for two months now (signed up mid-August 2004), and am pleased with the service.
I had some trouble setting it up at first. I didn't have a free port on my router, so I tried using the ATA's as a passthrough. Unfortunately, the computer connected behind the ATA could no longer browse my home network. I'm sure there's a way to configure the ATA so it will work in this setup, but I gave up and put the ATA in front of my router. It's not an ideal setup since I am no longer "stealth", but it works for now.
Once it was set up, I tried making a few calls, but nothing worked. At the time, Lingo required you to dial 1 before any number. My phone has the caller IQ feature, so it didn't send the "1" through. After turning off caller IQ, everything worked fine. Lingo has since changed the procedure and you no longer need to dial 1 first.
Occasionally I have trouble dialing toll free numbers, or experience pauses after I dial and before the number rings, but these problems seem to be getting less frequent. Call quality is usually good. Occasionally I get complaints about "echo", but hanging up and calling back usually resolves it, and again, it's becoming less frequent. I regularly participate in lengthy voice conference calls, and have not experienced any problems whatsoever during the conferences.
My line number port went fairly smoothly, and was completed in around a month. It required several calls to Lingo, because my temporary number continued to be used as my caller ID. I requested that my ported number be used as my caller ID, and the temporary number be removed. Lingo made the change immediately, but then billed me for having a 2nd number. I'm still trying to get the charge removed from my bill.
Lingo's customer support is somewhat adequate, which is high praise by today's standards (where companies are ranked as "better" or "worse" than others because if "good" or "bad" were the benchmarks, they'd all be indistinguishable as "bad"). On the other hand, Lingo's technical support is better than adequate, and at times has even been good/great.
Given that VoIP is still in its infancy, and relies on power/broadband connection, I wouldn't recommend anyone give up their only landline for VoIP service, even though I've never experienced any VoIP "outages". But I highly recommend Lingo to folks who make lots of long-distance calls or who need a 2nd line.
Lingo's price is outstanding. The local calling area for my plan ($20/mo) includes unlimited calling with no "toll" charges to the entire US, Canada, and Western Europe. Most calling plan features are configurable through the cleanly designed and easy to navigate web interface.
Good job, Lingo!
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Review by myvoiplife  UPDATED: 1.9 years ago member for 3.5 years, 13 visits, last login: 1.7 years ago
San Diego,San Diego,CA
$24 per month (12 month contract)
about 6 days
"Worked out of the box and all advertised features worked"
"Price could be better, but not to bad. More features would be nice."
"So far it is working well and I have ported my number to them."
| Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money: (ratings match consensus)
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Updated Dec 8 2007
One year later, and still working good. No problems. Glad I switched to them.
Updated November 24:
I have had Lingo for about 6 months now and everything has been working flawlessly. No dropped calls, no service outages. They now provide callerid with name which is nice. Took a bit of work to get my previous VOIP provider to release my numbers and get them ported over, but lingo worked through it with me. I now have my business line ported over as well as my home line. Call quality appears to have increased since I first started with the service. The only problem I have is occasionally when dialing cell phones the ring sound can be distorted, but as soon as it connects the call quality if perfect. I have not had any billing or service problems during this time, so I haven't had enough contact with technical support to raise my review in that area yet. My only wish left would be the ability to use one adapter instead of two for my two lines. This would free up a port on my router. I highly recommend purchasing a QOS capable router if you are going to use VOIP. It will improve your internet connection and VOIP service. I personally use the D-Link which acts as my router/network print server/wireless hub.
June 22:
Short history of VOIP services:
2 Years with Net2Phone. Price was high and service started having 10 second outgoing audio blackouts.
Tried Sunrocket and had a problem with outbound callerid not blocking in San Diego area.
Tried ViaTalk and *82 per call callerid function not working. Long support wait times and a fee policy I was not comfortable with. Felt duped by the DSLREPORTS coupon/2 months free being touted here and not immediately refuted by their representatives. The web site indicated it was valid, but not honored by the company except on 1 year + terms.
Lingo:
I finally switched to Lingo and so far I have not had any problems. There are some features lacking, but all the advertised features have worked so far. Service worked as soon as I plugged it in without any problems. I have only had them a week at this point, but nobody has reported any strange noises/problems when calling me (this has happened with other VOIP services). I did notice that when I call people the ring sounds a little distorted, but once the connection is made I have not heard any quality problems. My Dish Network receiver was able to connect using the Lingo line which many other VOIP services failed at. International calls to Asia have worked without any problems as well. No service dropouts or adapter resets required so far.
I have initiated a LNP request from my Net2Phone service and it appears to be going good so far. I like the fact that I can watch the status on their web site. I will update this report if anything changes, but so far it has all worked as expected.
Updated July 11:
So far so good. No resets of the interface required so far. Audio quality has been good with maybe 1-2 calls where the audio quality was distorted, but not enough to make me hang up and call back. LNP is still in process, due to an issue where the ELOA was not accepted and I had to sign and fax a normal LOA. This may have something to do with Net2Phone not wanting to release the number before my next bill. We shall see what happens here. I would recommend doing a normal LOA right from the start to avoid cutting it close if you decide to port your number to them.
I have called them a couple of times, and the reps have been polite and as helpfull as possible, but seem to have very limited information. More training on procedures etc would probably improve their customer service/tech support greatly. This would give you more of a "I got a definate answer" feeling when you get off the phone. I am however, glad to say that I have not been routed to the usual Indian call center that can't even understand my question much less provide a definitive answer.
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Review by tonye5  Posted: 1.9 years ago member for 9 years, 172 visits, last login: 85 days ago
Miami,Miami-Dade,FL
$24 per month
about 5 days
"Inexpensive, free long distance, no surprises on your bill"
"When I first got it had some garbling, hasn't happened in months"
"It's everything I expected, it's seamless, friends don't know I'm on VOIP"
| Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money: (ratings above consensus)
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I've had Lingo for a couple of years now, and I must admit that I think it's great. When I first installed it, there were some sound quality issues but Lingo regularly updates the firmware on their voip box, and it's been a long time since I've heard any complaints about sound quality. It always works, and there are no tricky billing practices like I was constantly facing with BellSouth.
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Review by bigjohn98  Posted: 2.1 years ago member for 7.8 years, 111 visits, last login: 88 days ago
Fort Lauderdale,Broward,FL
$19 per month (12 month contract)
about 14 days
"part of a big telecom company"
"hidden charges, tech support could be better, gizmo requires to sit directly on Internet for reliable service"
"keep looking for something else"
| Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money: (ratings match consensus)
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after I signed up for 195/year + equipment + some other installation/activation charges = $247 they still charge my CC $3.10 for federal tax. I tried to call and argue about: - no one mentioned to me during the signup process about that - that tax should be the part of the plan cost (adds $37 annually to the existing plan)
they told me it is out of their hands and they cannot do anything about it. watch out for those! following the same line - they are the masters of fine print! EVERYTHING is hidden in there, they never come clean about what they offer, always gotchas! (I guess it comes from being part of a bigger telecom company)
On several occasions I had to call their 800# support number from my cell phone because calling it from their own LINGO line does not work!!! how silly is that?
tech support seems to be in India, which is Ok IF/WHEN you get a right person to speak to.
I had some issues with my linksys router's firmware (as I found out later), and to troubleshoot the phone issues, they told me the gizmo HAS TO be connected to Internet directly, or to be on DMZ with tons of ports opened. This is what they do to troubleshoot, and it also shows their approach/design for a reliable connections. I'd agree with them if that gizmo was a secure device, at least to a degree. You can HTTP/TELNET to it from the Internet's ANY address.
on the positive side, they have lots of features such as: + Automatically forward your incoming calls to a different phone number based on time of day, day of week or caller's phone number. + Ring multiple phones at the same time when calls are received. + you can adjust what voice codec will be in use - high bandwidth(90kbps) or low bandwidth (30kbps) ... and more, pretty much standard, features.
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Review by mcaslan  UPDATED: 2.1 years ago member for 9.4 years, 2306 visits, last login: 15 days ago
Baltimore,Baltimore City,MD
$19 per month
about 7 days
"$19.99 Unlimited Local, LongDistance - US, Canada, Western Europe"
"Customer Service, ...see below..."
"We needed to save $600 per year..."
| Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money: (ratings above consensus)
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10/17/2007 - It's been over 3 years now and Lingo has been great. Again if anyone wants a $25 credit when they sign up PM me and I'll get a referral out to you. I am still very happy with their VOIP service which I credit to the fact they are a telecom company. I have also recently signed up for their Unwired service to get lower International rates on my cellphone.
10/17/2006 Two years into Lingo. Lingo launched CallerID with Name! I turned it on and am a happy camper. It also provides the name after the number on email notification of the VoiceMail. It's an excellent implementation of CallerID + Name.
Voice Quality has been consistently getting better. Now there are bad days and awsome days. But my guess is that since most VOIP is gatewayed through Level3 (as with Lingo) and we all have no QOS on our Broadband...service is excellent.
06/17/2006 - I have nothing but excellent to say about the VOIP quality and features. Customer Service for technical has gotten much better but is still mediocre for Billing issues.
This past year we continued with Lingo using a Hawkingtech product called the HBB1 Broadband Booster. »www.hawkingtech.com/products/pro···odID=216 It prioritized VOIP and other traffic like gaming and Video. Linksys and DLink make an equivalent product. I disabled the QOS in the Sveasoft Router.
I have enabled the Enhanced Voice Quality it's the higher bandwitdth encoding for VOIP taking about 90kb. We are using Comcast and the speed enhancements and stability have been complementary to VOIP.
Features like EMail VoiceMail and Simultaneous Ring are fantastic. WHen I have screwed up my router the Simultaneous Ring to cellphone saves the day.
06/22/2005 - Over the past year we have saved close to $900! Now I just need to figure out what I spent that money on...All in all I like Lingo. Primus is doing a very good job providing a consumer grade service at low cost. If you want a refferal for $25 of fthe initial costs let me know I'll email you the intro.
Service has been very reliable for the last month. Prior to that 2 weeks of the ATA can't connect to Lingo VOIP without resetting the router and ATA in a defined order. I traced this lack of reliability to the router firmware change I made (upgraded SVEASOFT Talisman 1.0.3 to 1.0.5) rebuilt the router configured port forwards and all is well again.
Here's a review of a configuration and forum about Linksys software that offers QOS
»www.sveasoft.com/modules/phpBB2/···ghlight=
03/02/2005 - I still love the service and cost. It has been strange losing Comcast cable every few weeks this winter and losing phone service. There is absolutely nothing one can do to pressure service restoration. You have to be aware VOIP is not POTS and if things fail you have to do the legwork to get things resolved, calling cable company, calling lingo, redirecting calls in the interim or checking your voicemail and use a cell phone.
03/01/2005 - Between December and March I have been calling Lingo Customer Care - Billing Concerns. It's pathetic, these reps have no management solution for resolving billing issues. The fact that at $19.99 what kind of billing issues can really happen?
I had called a UK company using an 0845 number known in the UK as LoCall. However the VOIP companies in their laziness for dialing trees have enabled the numbering range as UK Premium. I had $5 of call charges in Nov, $50 of call charges in December, and $5 in Jan until someone brought to my attention the charges. They had been posted sometime around December. WHat I learned is that Lingo reserves the right to modify the calling plan anytime without notice given to us, it is our responsibility to check the website regularily. They don't even feel they owe us 1 billing cycle.
In the end after countless calls to Customer Support I started tracking down Primus Executives. I was finally credited with 50% of the cal charges up to the date they published the changes by a very helpful person who seemed to care to help. The executives in VA running Primus Lingo are not sharp cookies. They are poor communicators and don't offer their call center any support to resolve genuine issues.
12/26/2004 - Call quality for local Verizon calls has been improving. While heavily compressed the latency has been reduced to an acceptable level. There are times when I am calling home that I forget we now have VOIP. Most of the call quality loss is perceived by the premises using VOIP. In many cases the other part hears perfect voice quality.
It's been an excellent serivce, call quality has been great to most networks, strange though the quality into Verizon is mediocre. AT&T has now been cancelled, my last Verizon bill arrived 0 ballance. The processes are still in development - the old telcos must be such a pain to work with. Lingo is now partnered with DLink, but the original Lingo box rocks as I can plug an emergency line into it.
Wednesday October 27th called to have Lingo change my Calling Line ID to my number that I had ported from Verizon. They had left the temp number active and I did not want to be charged. Support was in Canada and the agent took my details down and the following day I received an emailo to say the work was completed. Sure enough it was correct now. I had to call 1 more time and ask that they modify my Lingo 1st number deleting the temp and making the ported number 1st.
Tuesday September 27th called to get update on Number port - scheduled 9/29
I have also noticed that referrals are now written with a tracking number, prior referrals had no reference and had to be tracked by the user. Note the new 1 month free promotion indicates that we on the 3 month free were pilot users to help iron out the product. The timing has coincided almost exactly with the maturation of the product from release to date. Smart of them to limit the financial drain, work with users to develop their product and to tune things.
Friday September 10th 04 @03:50PM
Began Local Number Porting process by submitting faxed form and copy of my Verizon Bill to 800 fax number listed.
It's been a month since we completed our setup and over the month the value for service has been very good. The initial setup kinks are now resolved. The overall service is meeting my expectation. However, my expectations are very simple - better value telephone service, utilize my broadband connection to better justify its expense, disconnect my Verizon, and AT&T service, save $500 - $600 a year and have a happy wife (with regards to the telephone).
Issues to date:
EDT versus GMT on VoiceMail and EMail notification - Corrected.
GMT on Web Page My Calls - Don't care to pursue this as GMT is OK.
Sometimes the phone doesn't ring and call goes to VoiceMail - Dial tone is present when I check and dial VoiceMail. I use VoiceMail notification via EMail attachment so no big deal.
Phone rings hello hello hello no one there and hang up. Turns out the call doesn't connect until 1 or 2 secs after you pick up the phone. So if you're too quick your family and friends hear you as you hang up the phone. We traced this and now pick up the phone, pause, think of something to say, then greet our callers.
Call quality to UK are amazing call quality 10/10
Call quality Long Distance USA are excellent 9/10
Call quality to 800/866/877/888 numbers are mediocre 7/10
Call quality Local via Verizon is poor 5/10
I use a Sidekick by TMobile and it picks up my EMail VoiceMail notification. What is amazing is when people leave short VoiceMail less than 60secs I can listen to the WAV file attachment on my SIdekick (TMobile limits attachment WAV files to 160Kb). This is a fantastic enhancement to traditional Voice Mail notification. The email has Calling Line ID built in to the Subject Line or file name with Time and Date.
The 'bill' came today. I can hardly call it a bill as it is for $0 as the first 3 months are free. I was amazed at how much our phone is used. The breakdown is Local, InTraState, IntraLata, LongDistance, Toll Free, and Europe. 17 pages of detail!
Tuesday August 10th 04, @05:00PM
In the analysys of VOIP carriers it was important for us to select an exisiting voice player that had expanded their portfolio and offered VOIP. Having struggled through the growth and ultimate failure of dot.com DSL carriers, bandwidth is a service constraint repeatedly during the growth of a carrier. Without adequate capacity service quality will suffer.
AT&T, Verizon, and Lingus (Primus) were considered. WIth calls to the UK as part of our calling pattern Lingo was a no brainer if we were to save money.
My reference from a forum member saved each of us $25 with a credit. Feel free to ask for an email referral if you want a credit, I'll send one out.
I selected to install the ATA 1st between my Router and Comcast Cable Modem. The simple but clear instructions were read and followed producing a perfect 10 minute installation. Dial tone was fabricated, calls were placed and received successfully. I watched the LED's to get a sense of what should be happening. Plugged my analogue phone lime in to the spare line jack and on failure the ATA used POTS. Also, if a call came in on the POTS it rang on the phone plugged into the ATA. What a nice undocumented safety feature.
OK it works, now to break it by placing it behind my firewall. I configured the ATA with a static IP address by obtaining the Username and Password for the basic User account. Your computer needs to be connected to the LAN port of the ATACall 200. Don't forget to save your configuration - I did. Restart (Unplug) the ATACall 200 and web in again to confirm everything remains configured. I configured the ATACall 200 fixed IP address in my router as the DMZ host (select a fixed IP address below your DHCP range).
Everything worked. Phone rang, we could talk.
I encountered a few issues:
1) Voice Mail Slow Delivery - EMailed a trouble ticket. Resolved in 4 days, issue has not arrisen again.
2) Voice Mail wrong Time Zone - EMailed a trouble ticket received an email to clarify a few things within 48 hours, then the issue was handed to Tier 2 receievd a call back 4 days after the initial issue was reported. Clarified examples and reproduced issue for Engineer. issue was resolved 7 days later when some back end procedures and changes were made.
3) VOIP Phone Rings I answer it Hello, Hello, Hello I hate when that happens no one is there Hang Up. The caller hears me say I hate when that happens as I replace the phone On Hook. The solution is to slow down 2 seconds, wait for the click after you answer the ringing phone 1 - 2 secs and then say Hello. It appears that Lingo fabricates Ringing before a call is delivered a second or two later after the phone is answered.
4) Quality varies call by call. No pattern local calls are good, poor, excellent, etc. However, most are excellent and the value of cost to call great.
5) Teach your family memenrs about VOIP and how to reset the Cable Modem, Router, and ATA when it locks up.
All in all I like Lingo. Primus is doing a very good job providing a consumer grade service at low cost. If you want a refferal for $25 of fthe initial costs let me know I'll email you the intro.
Remember how AT&T and Verizon would service you in 2004 and on into the future. Only recently have they become involved in things like DSL and Routers. The complexity of the VOIP setup is humongous.
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Review by gfxdave999  Posted: 2.1 years ago member for 4.9 years, 15 visits, last login: 150 days ago
Naperville,Dupage,IL
$25 per month (12 month contract)
about 8 days
"When it worked it was okay"
"Sound Quality Issues - Reliablity Issues"
"AT&T Callvantage FTW"
| Web-site: Ease of Installation: Call Quality: Reliability: Value for money: (ratings below consensus)
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I got Lingo about a year ago because they seemed to have good reviews at the time.
In the year of service i had the following issues (keep in mind that I am in a configuration where I put the phone router behind my router)
1. Adapter would stop giving dialtone / receiving calls when broadband connection is present. 2. Adapter would after several pick ups of the phone give you dialtone but it was a fake dialtone and went to a busy signal no matter what number you dialed. 3. If there was any kind of dropped packets the voice quality would drop to unusable and would add these lovely screeching noises. 4. They recycled a number to me that belonged to someone who didnt pay their bills and i had a year of harassing phone calls and Lingo refused to give me a new number without a charge.
I have been using at&t callvantage now for a few weeks in the same network configuration and have had zero issues, zero outages, and have had great voice quality even with newsgroup downloads and torrent uploads going in the background.
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Review by Cogdis  UPDATED: 2.2 years ago member for 2.6 years, 978 visits, last login: a few hours ago
Floral Park,Nassau,NY
$25 per month
about 5 days
"Nearly perfect VoIP simulation of POTS"
"Taxes and fees that even Lingo doesn't understand"
"Practically POTS for half the price"
| Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money: (ratings match consensus)
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I've had Lingo since May '05. I signed up for the Unlimited w/ Europe plan for 19.95 a month ($22.09 every month after fees). Call quality with my Time warner cable connection (10/512) has been perfect. Lingo had a one-time outage that lasted about 4 hours last year- but that has been the ONLY problem in over two years (no missed calls, no echo, nothing).
About a year ago, Lingo raised the price of my plan to $21.95/mo. Shortly after that they started collecting "taxes and fees". Despite a Lingo rep telling me that they wouldn't, these taxes change EVERY month (the taxes are now over $3/mo).
My only experience with tech support was when I called during the outage, and there was a long wait (about 20+ minutes). Thankfully I haven't needed them for anything else, but I gave them a low rating based on that experience. Overall, Lingo is a high quality VoIP provider. If reliability of your phone is your top priority (rather than price and features), then Lingo is for you.
9/14/07
Lingo is still rock solid. Easily the best third party VoIP I've ever used.
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Review by dualsub2006  UPDATED: 2.2 years ago member for 2.3 years, 512 visits, last login: 16 days ago
Cincinnati,Hamilton,OH
$52 per month (12 month contract)
"The price is OK. Sales call went reasonably quick."
"Support in India. No softphone even though to this day they say they do have one."
"Probably a good service, but the company is very low rent. Canceled."
| Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money: (ratings match consensus)
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My number port is not yet complete, but my early reaction to Lingo is not so great.
The sales guy was knowledgeable, friendly and did his best to be as quick about things as he could be. The adapter arrived quickly as he said it would and that part was OK.
Here are my gripes so far:
1. Sales guy told me support was in US or Canada. It isn't. I am sick of hearing people in India tell me that "I do not need to be worrying". I hate it. 2. The adapter shipping lacks a lot of things. No packaging to protect the adapter, had no phone cords though it said 2, no welcome kit, no ethernet cable, no nothing. An adapter and a power cord tossed loosely in a box. Really low rent method of doing things. They could take a hint from Vonage about how to ship something. 3. Phone adapter seems like WW II surplus German communication device. TOTAL PIA to set up. Assigning a static IP took FOREVER! 4. Outbound caller ID for the temporary number does not show as my own. It doesn't even show as my temp number. With Vonage when we made calls on our temp number the outbound caller ID showed our number that we were porting. Lingo shows as some cell phone number in Maryland.
Call quality seems OK. I haven't made that many calls with it but the few I have were good. I canceled with Vonage because I got sick of going round and round with people in India over my number port.
I don't have a warm fuzzy feeling with Lingo, though I will likely give them another few weeks to see how things go.
Update 8/13/07 After a few weeks now with Lingo I have to say that the service has been great. I don't like their new business service plans, but then again they aren't making me move to it either. The call quality has been outstanding and there haven't been any service issues at all. I still think I should have stayed the course with Vonage, but Lingo isn't so bad either.
One last gripe for the day is about the softphone. Lingo website says that they have one, sales guy told me that they have one but when you go to get one it isn't there. Some excuse about an authentication error. No idea of when or even if it will be sorted. Keep that in mind.
8/15/07 Alright, just gave up on Lingo. I really was looking for a reason to drop them and head back to Vonage and I'll be if they didn't just give me one. After being assured that my number transfer request with them was in process, I find out on Monday that it isn't. It hadn't even been started. 3 weeks later and they just now tell me that they have done nothing for my number port.
Let's review: 1. LIED - Told me support was in US or Canada. It's in India. 2. LIED - Told me softphone was available. It hasn't been for 2 or 3 months. 3. LIED - Told me my number port was in process. It wasn't. 4. Shipped me a used adapter. 5. Shipped said adapter without any included cords or cables. 6. Said adapter is very hard to configure for static IP.
I so want to get away from Cincinnati Bell and their outrageous charges but I'll be damned if some of these companies don't make it as hard on you to do business with them as they can.
I've been very happy with Vonage and I think because of their size they stand the best chance of either surviving or been swallowed up by a bigger, better company.
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Review by vmtz2001  UPDATED: 2.2 years ago member for 2.3 years, 0 visits, last login: 2.3 years ago
Calexico,Imperial,CA
$54 per month (12 month contract)
about 5 days
"When it was available nice to have unlimited calls to Mexico"
"Very unreliable, a time lag, they change plans without telling you"
"Unfair billing practices, dropped Mexico without"
| Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money: (ratings below consensus)
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I was paying $54 for a plan that included unlimited calls to Mexico. They no longer offer that plan,but honored it for existing customers. Without notifying me, they dropped Mexico from my plan and stuck me with overages.
On top of the overages, I no longer had Mexico and yet I was still paying extra for it. They cut my phone service immediately right after I canceled though the month I paid for wasn't up and they are charging me another month's service because I didn't cancel within 10 days of my next due date. So, I'm paying for more than a month's worth of service I didn't get.
On top of that, I was without service for calls to Mexico for an entire month. The entire time they kept insisting the problem was on my end and finally, after a month, they realized the problem was on their end and fixed it. They refused to credit me that month with no service saying it wasn't warranted since the problem was only on calls to Mexico.
The only reason I had the service and the only reason I was paying double was to be able to call Mexico, so they should have credited me. The call quality is poor. There was an awful time lag on calls to Mexico, like I was calling Mars. The problem isn't the Mexico phone system. I call through SBC and it's crystal-clear.
Lingo customer service is poor. They refused to answer my emails complaining about their charging me for charging me the calls to Mexico. This problem from what I see in forums is widespread.
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Review by tchamilton  UPDATED: 2.3 years ago member for 7.3 years, 51 visits, last login: 2.3 years ago
Trabuco Canyon,Orange,CA
$19 per month
about 5 days
"Nothing"
"Call quality, customer service, tech support"
"I WOULD NOT RECOMMEND LINGO SERVICE!"
| Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money: (ratings well below consensus)
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Lingo is just all around bad company. Poor call quality, exessive down times, lacks of good customer service and tech support. Had several problems from the first day of service. Features not working and the VoIP device loosing connection.
Compared to Packet8 vs Lingo Packet8 gets an D- and Lingo gets an F-
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