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Review by keith_gray 
UPDATED: 10 days ago
member for 2 years, 11 visits, last login: 10 days ago
 Maysville,Banks,GA
 $35 per month (12 month contract)
 "Buying it was easy..."
 "getting them to realize they have a provisioning problem..impossible!"
 "Run....Run far and fast."
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
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--Scope--
The scope of this article is document the experience with Verizon Voice Wing VOIP Service.
--Rationale--
The rationale for switching Voip carriers is rooted in the understanding that Vonage was, at the time, having serious financial trouble brought on by, in part, a lawsuit from Verizon that stated that Vonage had illegally used Verizon patented technology in the Vonage network architecture; coupled with my own personal opinion that Verizon was attempting to litigate Vonage out of competition. Prudence dictated that switching carriers to the carrier that was likely to win the suit seemed to follow simple logic. I did not want to get caught up in the confusion while switching from Vonage to Verizon.
So, I opened an account at Verizon (678-392-1234) while maintaining my account at Vonage ( ---Redacted---). Then, after a couple of weeks as confidence in the Verizon system had been achieved, I would transfer my phone number permanently to Verizon.
-- Installation --
The Installation of the Verizon ATA went fine. There seemed to be no problems. I had dial tone for one maybe two days. I am not exactly sure within the 48 hour period when the ATA stopped working.
-- Technical Resolution --
After speaking with several incredibly incompetent technicians, I finally spoke with Jordon. He knew what he was talking about. After several tries and procedures provided by Jordon for me to try at home, we still had no resolution. Jordon tried changing port values and re-entering the MAC manually (or at least verifying it). The problem seemed to be in the provisioning not necessarily in the hardware, nevertheless, a resolution was not forthcoming. After attempting the few homework assignments that Jordon offered, the problem still remained. I tried calling Jordon back but I could not get back to him, directly, without going through the interminable wait time or navigation through the call center. So I tried several other things related to my home network architecture.
1. Moved the Verizon ATA closest to the Modem.
2. Removed the Vonage ATA completely from the network.
3. Tried three different phones: Two cordless and one wireline.
4. Again verified that the MAC address on the ATA matched the MAC listed on the Verizon PAM.
5. Static IP address rather than DHCP.
6. Connected only the Verizon ATA directly to the Modem.
Failing these items, I unplugged the Verizon ATA and restored my network to its current configuration and began the money recovery effort. I figured that if I just stopped paying then Verizon would claim that they closed down my account for non-payment. So, during all of this configuration and troubleshooting effort, I dutifully continued to pay my bill.
--Correspondence--
--Keith gray 10:13, 15 September 2007 (EDT)
Called Verizon on 9-14-2007 and spoke to "Joe", the CSR. I relayed the recent events and requested a refund for the three months of no-service. "Joe" apologized for Verizon's inability to resolve the issue and said that he would speak to his manager and request a refund.
"Joe" specifically said:
1. A refund would be issued in the amount of $86.37 (3 x $28.79) within 5 - 7 Business days. I had requested a refund of $95.01. The difference being a shipping charge for the phone ATA, which, in good will, I was willing to waive.
2. A confirmation email would immediately follow our conversation.
3. Access to the online Personal Account Manager would remain in effect for an additional 60 days.
"Joe" specifically did:
1. A refund was not issued in the requested amount nor was a refund issued in the agreed amount. In fact, no refund was issued at all. In addition, while reviewing my credit card statement, I discovered that, while I was in conversation with "Joe" regarding the refund, Verizon had already again charged my credit card and, since the date of the charge was 9-4-2007 (The charge posted to my CC on 9-7-2007) , "Joe" must have known of the additional charge but willfully said nothing about it.
2. I did receive an email stating that September's charge of $28.79 had been successfully processed. However, I did not receive an email confirming that I had terminated my service and/or that a refund would be forthcoming in 5-7 business days.
3. After discovering that my credit card had again been charged, I went to the Personal Account Manager (PAM) to which I still, allegedly, had access and discovered that in fact, I do not have access.
In Summary, "Joe", and therefore Verizon, was long on talk and short on walk.
--Keith gray 17:27, 28 September 2007 (EDT)
Called Verizon on 9-27-2007 2:32 PM and spoke to "Asker", the CSR. Again, I relayed the recent events and requested a refund for the four months of no-service. "Asker" apologized for Verizon's inability to resolve the issue and said that he would speak to his manager and issue an escalation.
"Asker" specifically said:
1. He promised to issue the escalation notice for the refund of $115.16 (4 x $28.79)
2. He would ensure that my credit card would NOT be charged again.
At this point, I have no reason to believe that any statements made or Action Items to which agreed will be honored.
--Keith gray 10:15, 12 October 2007 (EDT)
As of today, there has been no resolution or correspondence other than what I have initiated.
"Asker" specifically did:
1. He may have kept his promise to issue an escalation but I have still not received my refund.
2. He said he would ensure that my Credit Card would no longer be charged. So far, this is the only thing that Verizon has successfully completed.
To date, I still retain my Vonage account and phone number having been unable to resolve the technical or monetary issues.
Since Verizon has refused to issue a refund for the agreed amount, whether through willful neglect or through incompetence, I am compelled to include the aforementioned shipping fee in the refund amount. However, I'll decide that later. (See below)
Paypal Mastercard Statement Excerpt Date ↓ Time ↓ Time Zone ↓ Name ↓ Type ↓ Status ↓ Currency ↓ Gross ↓ Net ↓ Transaction ID ↓ Reference Txn ID ↓
9/7/2007 18:49:57 PDT VERIZON*VOICE OVER IP 800-505-6495 VA Debit Card Purchase Completed USD -28.79 -28.79 ---Redacted--- ---Redacted---
8/7/2007 18:02:08 PDT VERIZON*VOICE OVER IP 800-505-6495 VA Debit Card Purchase Completed USD -28.79 -28.79 ---Redacted--- ---Redacted---
7/8/2007 17:26:56 PDT VERIZON*VOICE OVER IP 800-505-6495 VA Debit Card Purchase Completed USD -28.79 -28.79 ---Redacted--- ---Redacted---
6/5/2007 1:25:48 PDT VERIZON*VOICE OVER IP 800-505-6495 VA Debit Card Purchase Completed USD -37.43 -37.43 ---Redacted--- ---Redacted---
--Keith gray 15:02, 12 October 2007 (EDT)
Spoke to Shante (CSR), Joe(CSR billing), Phillip (Supervisor) and Ken (Supervisor). All of whom, said that because Verizon did not receive a return call to Jordon's repair efforts, they could not refund any of the four months of service, but that they would waive the early termination fee. Ken said "We can not refund money simply because you choose not to use it."
While, on the surface, I agree with that statement, his utterance does not change the fact that one cannot use a service if that service is not provided. I contracted with Verizon for VOIP service in exchange for payments. I kept my end of the contract, Verizon has not.
--Keith gray 10:36, 16 October 2007 (EST)
From: Keith Gray
Sent: Monday, October 15, 2007 5:43 PM
To: 'james.albert.smith@verizon.com'
Cc: 'bobbi.henson@verizon.com'; 'bob.elek@verizon.com'
Subject: Marketing view of Customer Satisfaction
Attachments: Verizon Customer No Service.pdf
Dear Mr. Smith, et al,
I am writing you today with hope that Verizon and I can come to terms with a customer service issue that is continually being stalled by the Customer Service group within the Voice Wing business unit. Please read the attached PDF. This PDF documents and chronicles my efforts to find a resolution. After months of attempts and wading through incessant obfuscation, I am beginning to believe that Verizon does not intend to honor its commitments. I truly hope that you will afford this issue due consideration. I encourage you investigate this matter within Voice Wing customer service group to verify its validity.
Please feel free to forward this email to the appropriate individual within Verizon who might best be in a position to resolve this. I may be contacted by using the information below.
Regards,
Keith A. Gray Sr.
-- redacted --
-- redacted --
-- redacted --
-- redacted --
No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.488 / Virus Database: 269.14.11/1071 - Release Date: 10/15/2007 6:48 AM
-- Verizon Code of Conduct--
ACCOUNTABILITY
We take responsibility for our actions as individuals, as team members, and as an organization. We work together, support one another and never let the customer — or our coworkers — down. Great companies are judged by what they do, not by what they say. To be the best, we're going to keep pushing ourselves in new and exciting directions. These values will guide our every action.
This quote is taken directly out of the Corporate Code Of Conduct available on the Verizon website. In Verizon's Code of Conduct, it enumerates Verizon's stated concepts of Peer/Customer satisfaction and support. After reading the VERIZON COMMITMENT AND VALUES page within this document, I honestly believe that Verizon's commitment to customer satisfaction is superficial at best, and at worst sloganeering.
The Verizon Slogan is "It's the Network". It had better be the network because it is certainly not customer satisfaction.
--Keith gray 10:21, 16 November 2007 (EST)
To date, Verizon Voice Wing has done nothing to make me whole. I have experienced lies, obfuscation and unabated apathy. It is apparent that Verizon Voice Wing has no intention of satisfying the needs of the customer. I will never use any other Verizon product. To anyone contemplating service through Verizon Voice Wing, consider this post- Fair Warning. By the way, I am considering an action with the FTC.
--Keith Gray 01:46, 12 November 2009 (EST)
To date, Verizon Voice Wing has made no attempt to refund my money (and the FTC is more like a traffic cop saying "Stop or I'll say stop again"). One little victory though ... Voice Wing died and Vonage still lives... and I am still a very satisfied Vonage customer. And I will NEVER knowingly use any Verizon products in the future. Not that they really care..
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 Review by rick25s
UPDATED: 130 days ago
member for 6.8 years, 286 visits, last login: 33 days ago
Newport,Sullivan,NH
$24 per month
"Easy Setup, Fast Voip box shipping"
"The entire system is fundamentally flawed"
"Big thumbs down"
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I put in my order 3 weeks ago, the modem arrived 2 days later. It set up with no problems with the temporary number (before porting). After 1 week I called about my phone number porting status; the tech explained the the porting was never started. I "re"started the porting process, then attempted to make a phone call. A verizon recording came on and said "We have suspended your service because we could not verify your 911 address, click 1 to verify." I clicked 1 and the message said "verified, wait 3 minutes before attempting to call again". I waited about 2 hours. Same thing! I called tech support, who claimed to reset the status manually. I tried again a hour later. Still no-go! I tried logging into the control panel that, again, states suspended. I acknowledge my 911 address and get the following message: "If you are having problems or have questions about VoiceWing Broadband Phone Service, please contact: 1-800-270-5369. Hours of operation: Mon. - Fri. 8 a.m. - 11 p.m. ET, Sat. 10 a.m. - 7 p.m. ET" UGH! I call again (now 3 weeks past) and they tell me to wait 24 hours. And to top it off, they will not waive the charge for all this time I have been out of service. I am very frustrated!
If you chose Voicewing, you will probably have these same problems (I have been asking around, and I am not the only one). Just be aware, and please try not to get upset with the offshore-outsourced service techs. They are just trying to make a living, while getting no real support from Verizon.
Followup comments: 
rick25s
join:2003-01-18
Newport, NH | Comcast Voice I moved to Comcast Voice. The service is abolutely excellent! | |
| | PX Eliezer
Premium
join:2008-08-09
New Jersey
1 edit | Re: Verizon VoiceWing is defunct! For folks who may not know, you really should mention that Verizon VoiceWing terminated operations on March 31, 2009. | |
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Review by BG74
UPDATED: 286 days ago
member for 3.9 years, 123 visits, last login: 18 days ago
Delmar,Albany,NY
$20 per month (12 month contract)
 about 5 days
"call quality"
"e911 service suspension"
"crapshoot"
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It's now been almost 2 years of service with VoiceWing, and once again I went through an unnervingly frustrating experience of loss of service. When the service is working (98% of the time), it usually works well.
The MAJOR show stopper with VoiceWing that I've encountered seems to be their horrible implementation of a "nomadic" e911 system and the lack of follow-through by their tech support people. Please see »www.post-gazette.com/pg/06021/641829.stm - instead of protecting their customers from themselves, they cause outgoing service outages due to data glitches on their part that they admit that they can't control. And its unending frustration over several days/weeks trying to get VW customer service to restore service. After speaking with 3 techs and 2 supervisors, I got the first shred of information on what was going on - they use a separate e911 database that essentially has unchallenged power to suspend any given account's outgoing calling ability. And they admitted that their software is broken and unable to control the individual e911 database records (mine, that is). It seems a no-brainer to go into the database and fix the record to not suspend outgoing service, yet they claim they just can't do this and they're not sure why. And they admit that their records clearly indicate that I went through the exact same scenario 12 months ago - they are unable to prevent recurrence because they don't understand their own system! This time it took 13 days to fix with service problems that started out as no outgoing calls but progressed to all incoming calls being routed to voicemail. Although they promised to, VW tech support failed to update me at all on their progress toward fixing the problem. When the problems started, I was able to get someone on the phone to only hear that they're still working on the Master Trouble Ticket and there are several accounts having the same problem. For several days I wasn't even able to get anyone on the phone after waiting over an hour each time. None of my emails were even acknowledged - they obviously don't care about customers whose service is totally FUBAR'd. When I finally got through to tech support on day 12, he evidently was able to fix the problem and restore service - what were those eedjits doing for the previous 12 days (nothing?)?
I intended on switching to another VOIP provider, but their call quality was so inferior to Voicewing that I cancelled the new service and stayed with VW.
Pros:
1. Call quality is excellent
Cons:
1. VoiceWing's e911 system is out of control and suspends outgoing call service
2. Occasionally need to redial outgoing numbers to get a connection.
3. Call blocking feature does not work
4. Web interface is slow
5. Default setup not optimized for FIOS or other high bandwidth connections - calls clip off if both parties speak at once - need to get tech support to download a fix to the adapter
6. Hold times for customer service have lengthened dramatically recently and 45-60 minutes or longer is typical. Emails are usually (always?) ignored even though they jokingly claim 30 minute response to emails in the phone message while you're on hold.
7. No 7-digit dialing for local calls
Update: For whatever reason, I have been locked out of the online Personal Account Manager for the past 5 weeks. I've made 5+ calls to tech support and got many reassurances from supervisors that it would be fixed "today". VW has the worst support of any company on the planet. VW is serving humanity well by ceasing all service on 3/31/09.
Followup comments: BG74
join:2005-11-30
Delmar, NY
2 edits | Follow up (above review edited instead) | |
| | BG74
join:2005-11-30
Delmar, NY
1 edit | VW's e911 causes service disruption (above review edited instead) | |
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Review by BmtBoy
UPDATED: 1.1 years ago
member for 1.1 years, 0 visits, last login: 1.1 years ago
Keller,Tarrant,TX
$25 per month (12 month contract)
about 3 days
"Like the features, easy to set up"
"Echo problem is terrible - I call tech support to fix it only to have it come back a few weeks later. Terrible tech support"
"I'm switching to another service"
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My issue with them has been the echo. People on the other end hear a horrible echo when talking. I have called tech support 5 times - each time it is fixed, but the echo returns within 3 weeks. How can a solution to a problem be known but not permanantly corrected? Forget using the online tech support - it is nothing more than an automated return email asking when and how to contact you - if you reply, it is not honored. So calling tech support - I can now tell them what my problem is and what they need to do to fix, but it is the same 30 min to 1 hour routine of waiting, going thru thier canned questions and routines - only to repeat the routine again in 3 weeks.
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Review by iwnt14me
UPDATED: 1.5 years ago
member for 9.1 years, 1418 visits, last login: 15 days ago
Chesapeake,Chesapeake City,VA
$19 per month
about 60 days
"N O N E"
"THE CUSTOMER SERVICE"
"AVOID AT ALL COST CON ARTIST"
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THESE PEOPLE LIED FROM THE GET GO ALL THE WAY TO END. THEY FAIL TO LISTEN AND TALK DOWN TO YOU AS A CUSTOMER. TOOK 60 DAYS FROM INITIAL ORDER TO ACTIVATION. CUSTOMER SERVICE REPS DO NOT LISTEN SPEND YOUR MONEY ON SOME ONE ELSE'S SERVICE.
******************************UPDATE 02/02/2007***********************************
The service issues still continue with the various features with this service. The message waiting indicator does not function at all. I have reported it numerous times. The call simultaneous ring feature does not work nor does the number blocking feature. These people are clueless and Verizon does not care since they are selling rebranded VOIP service and the people who call you or you call into have no idea what they are doing and talk down to you.
******************************update 12/31/2006**************************************
The problems with the voice wing services continue. The features do not work as advertised. The message waiting indicator still does not work. The simultaneous ring does not work. the customer service is the worst. They think that unplugging and rebooting fixes everything. They also feel like the do not need to issue any credits for their poor service. I have been calling in and trading e mails with these people since Sept. 6th 2006 and am no better off today. Im about to use a loop hole to get out of my contract with them. I just need them to answer me about what will happen to my number i want to port it to another provider namely ATT call vantage. I have helped numerous people end there contract with voicewing, but they didnt care about keeping their number where as I do want to keep my number i will keep you advised.
*****************************update 12/11/2006***************************************
Well the PAM problems still persist. The voice wing has not worked since Late Saturday early Sunday. The voice mail feature does not work as well. This has been a night mare Verizon is aware that their are service issues doesnt care apparently. The various optional features have not worked since the weekend before Thanksgiving. Their response is to send me an automated email stating that I can activate them using my phone but as no to surprise to me it doesnt work either. Now the voice mail doesnt work and I have no dial tone and am unable to receive calls for the past 2 days. I will advise more once I hear the latest lie from them.
***********************************update 12/01/2006*********************************
To Start: I ordered service in the first of 4 times in July. I actually got service in September, on 09/07/06 they ported my number over and that was just the beginning of the poor service. The minute my number ported I could no longer check my voice mails via the web. I reported this problem once a week until about the second week of October. I received a call from a rude gentleman who said I needed to cancel my Verizon one account. I had no idea what he was talking about I asked him to hold since I had answered him on call waiting. When I came back he had hung up. I notified them through the contact us feature asking some one call me back no one did until around the second week in November. They only did that because I used the contact us feature to report 400 troubles tickets in an hour then they could not call me fast enough. This time they had no idea what a Verizon one account was this time they said my problem was caused by the fact that my old land line service number had their Iobi feature. This was removed within 4 hours and I was again able to check my voice mail via the web. The service actually worked fine until the week of Thanksgiving when they did some kind of update to their service and it has been crap since then. I can not change any features via their web based PAM. They emailed me all of the over rides to manually use via the phone but guess what these don’t work either which does not surprise me. I have asked for 2 weeks credit for all of the problems with the web voice mail feature. I have also asked for credit from the time they did this last update the Sunday before Thanksgiving of course they have yet to reply back to me. So tomorrow while I am on lunch ill use the contact us feature to open a butt load of trouble tickets since that is the only way the will call back. If you call into their tech support I pray for you they are rude talk down to you tell you things to do then are unable to answer why they do what they are doing. They are master of the place on hold and hang-up as well as the talk over you till you want to scream. I have now used the contact us feature to find out if there are any penalties if I port my number and Voip service to another provider. This company is almost as bad as calling directv. I would have scored them negative in all category's if the site would have allowed it.
*************************************************************************************************************
updates 05/16/2008
Never fixed the message waiting indicator about to port service in the next 30 days
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Review by sac784
Posted: 1.9 years ago
member for 1.9 years, 0 visits, last login: 1.9 years ago
Concord,Middlesex,MA
Contract price not specified.
"totally clueless tech support people are reachable by phone"
"poor quality service; incredibly slow web portal; tech support useless beyond comprehension"
"the service sucks! don't get it!"
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Verizon totally sucks. Like a fool, I switched my second line over to VoiceWing back in June, then after a few months, it stopped taking incoming calls. Tech support had me reset the ATA, and then nothing worked. Did all the basic stuff like reset/reboot the ATA/modem/router, etc. Still broken. Couldn't get anyone in tech support who even had a basic clue about how the service operated, and what my problem was. The were simply working mindlessly off a script. Attempting to escalate to a supervisor or second line support was futile. They also refused to correspond via email, which I would have been happy to do, given I actually work for a living, and can't spend hours all day on the phone debugging their problem.
After two weeks and no service, I just canceled, and refused to pay their termination fee. My next stop was going to be the state utility commission or attorney general's office. Their handling of my situation was incredibly poor.
Turns out VoiceWing isn't even delivered by Verizon, but instead a whole VoIP provider called DeltaThree, that appears to be going out of business (check their financials). It's amazing Verizon has put its brand on such a poor service offering. Unless, of course, they're trying to frighten subscribers away from adopting VoIP.
I'm switching to Comcast Digital Voice, which is what I should have done in the first place. Plus, I'm switching over my primary line, which is going to cost Verizon about $600 in service revenue that mostly flows through to their bottom line. Everyone who has a high quality alternative to Comcast should do the same!
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Review by N3T_K1LLA
Posted: 2.5 years ago
member for 2.5 years, 97 visits, last login: 272 days ago
Camarillo,Ventura,CA
$35 per month (12 month contract)
"LNP Process, pots phone features"
"Hidden Charges, 10-digit dialing"
"Switching back to vonage"
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I've been a customer with Vonage for years and after the recent lawsuit against Vonage in which Verizon won, I decided to look into Verizon's Voicewing because of that. Not to mention I could lose my Vonage service and just to see what was out there.
After looking at Verizon's Voicewing, I found it to be very appealing, extra features such as anonymous call blocking, etc.. Features, which, at the time, were not available with Vonage. So I decided to switch, thats when the trouble started.
The switch went over easy actually, I read through their fine print on their website, which showed the termination fee, no problem. They shipped me a new adapter, another Linksys PAP2 adapter, which was great because the Vonage adapter was the same type and worked great.
So the day comes, the adapter arrived and I followed the instructions to hook it up and everything went fine. I had my temporary number and was crusing along. Then I attempted to dial a local number, it wouldn't dial, just give a 'call can't be completed as dialed' error. So I re-dial the local number using 10-digits and it worked, WHAT THE HELL? I'm not in a split area code location, why should I have to dial 10-digits? Well I call them up, after waiting on hold for 20 minutes to get someone who is live (of which they only have 8am-5pm support) and they tell give me some random answer, instead of telling me the truth, basically saying thats how it is, and there is nothing that can be done about it, fine. So I live with that and then come to find out that they are charging me $15 extra on my bill because of their extra 'services'. After coming here, I find out that I'm not the only one who has fell victim to these charges, now I usually read the fine print of most things I purchase, but I do not recall reading where they are going to charge $15 for these 'extra services' that you MIGHT use, and have no opt-out program.
Another issue I have is the adapter they sent, I thought the adapter would work great because I had the same type before, but no, this one doesn't work as good, matter of fact, it sucks! Constantly dropping the calls, losing dial tone. When I call up their technical support, rather than doing actual troubleshooting, they read off a script and their attitude is horrible. Granted, their technical support was outsourced, but they have outsourced it to Canada, so as a positive note, if any, at least it is people you can understand even though the are rude.
The last and final nail for my business came from their LNP process, not the number porting itself, but the E911 registration email notifying me that they have registered my email. It may not be a big thing to others, but I was getting sick of getting the same email EVERY DAY for a MONTH after. Whenever I would email or call, they said they would take care of it, they did not.
And one more thing, their website is incompatible with Safari, not a big issue but I'd hate to be a Mac only user trying to get this service.
I checked back with Vonage, and found out they now have many of the same POTS features as I call them, so the choice is clear, I am switching back to Vonage, canceling my service with Verizon and never dealing with them again.
The only thing I can say to anyone about this experience is triple-check any offer you get, especially when it comes to Verizon with as famous as they are for hidden fees (as with any telco company)
Followup comments: Josimars
join:2001-04-24
Port Chester, NY | Voicewing raise prices Has anyone noticed how Voicewing has suddenly raised prices for overseas calls.It is rather interesting that this is happening at the same time that they are trying to drive Vonage out of business | |
| gensai
join:2006-04-15
Seattle, WA
| voicewing ok first- the extra services is in their terms of service. So you didn't read all the fine print.
2nd- they are not in canada, they are in the US and aside from call flow they do no script the troubleshooting steps.
3rd- 10 digit dialing? well yeah it really is because that is the way it is. It's how the programing was set up.
4th- there are some really good techs working there but they are thinning out fast due to beauracratic stuff going on.
As some know I used to work for voicewing which is why I know this. The e-mail thing does happen and there isn't anyway to actually fix it, unless that changed after I left. | |
| N3T_K1LLA
Premium
join:2007-05-14
Camarillo, CA
| @gensai I don't know when you left, but they have outsourced their tech support for this product. I used to work for verizon myself and only recently left them in April. The technical support for Verizon Voicewing was outsourced to Canada and India, the same as their DSL support is. | |
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Review by jackdish
Posted: 2.6 years ago
member for 2.6 years, 4 visits, last login: 2.5 years ago
South Hamilton,Essex,MA
$48 per month (12 month contract)
about 120 days
"easy set-up"
"porting, no incoming calls, service delays"
"not dependable"
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First ordered 11/19/06, equipment delivered 12/7/06 (2 line system), easy setup.
Requested via website, porting to my phone# 12/28/06, no action by VW. Requested porting of my # by fax 0n 1/26/07, no action by VW. Requested porting of my# by fax 0n 3/1/07 , number ported on approx 3/11/07.
I now do not receive incoming calls, they go directly to VW voicemail. Called cust service 3/16/07 to resolve incoming call issue. service rep had me repeatedly reboot network devices,
alter settings in my router, alter settings in VW box via an attached phone. After these actions I now have no phone service.I did have two working lines before these procedures.Service rep says service can't be restored Until they ship me a new VW box.
When I had service voice quality was comparable to POTS. I now have no phone service on either line until I receive the new box. This whole ordeal started on 11/9/2006 it is now 3/17/2007.
This service is not suitable to me as an alternative for a dependable business or home phone service.Once I restore voicewing service I will call local verizon to restore my POTS line and most likely cancel VoiceWing.I am a subscriber to Verizon FIOS and Verizon Wireless, they work flawlessly and I thought voicewing would reflect the same manner of service, I was wrong.
working without problems for 1 month as of 4/23/07
Followup comments: Lenagainster
join:2005-01-07
Silver Spring, MD
 ·VoicePulse
 ·DIRECTV
·magicjack.com
1 edit | back to POTS "Once I restore voicewing service I will call local verizon to restore my POTS line and most likely cancel VoiceWing"
Somehow I get the feeling that going back to POTS is exactly what Verizon wants you to do. Why should Verizon provide a less expensive alternate to their POTS with its overpriced smorgasbord of services?
Your POTS line will be put on your FiOS, so you will have all the benefits of paying the numerous taxes and fees associated with a copper line, but only have the reliability of the FiOS with its 4 to 8 hour battery backup.
There are other VoIPs out there, and if you check with the ratings at »/gbu you will see that VoiceWing is at the bottom. The ones at the top may be worth looking in to, before you go scurrying back to Verizon phone $ervice. | |
| | NYC Girl
Premium
join:2007-02-04
Bronx, NY | Re: back to POTS Agreed!!!! I don't miss Verizon not one bit!!! | |
| gensai
join:2006-04-15
Seattle, WA
| reason Well the reason you couldn't receive calls then lost dt is that the configuration file we use to update the device after a port became corrupted. When the rep hard reset ata it erased the current file that was in there which lost you dt. New ata with new mac solves it. | |
| | jackdish
join:2007-03-17
South Hamilton, MA
| Re: reason I understand why I lost service, the reality of it is I don't have phone service.I was told friday by a service rep a new voice adapter would arrive today, it didn't, and I don't care why it didn't. I want my phone to work not excuses why it doesn't!!I cancelled my second line tonight and was informed that a 39 dollar fee would apply, with minor protest this fee was waived. Since the number I cancelled was
the primary account# I will lose my other # that was ported over already for 12 hours, which means it won't forward to my cell phone or voicewing voicemail tonight.
I have been assured by local Verizon that my POTS line will come back via copper wire. I have a seperate line that is currently being delivered via FIOS. | |
| | | jackdish
join:2007-03-17
South Hamilton, MA
| Re: reason It's 3/20/07 12:10 pm EDT
no phone adapter arrived with my UPS delivery as twice promised. I called voice wing customer service and they informed me that both numbers have been cancelled from my account. They have no record of my call yesterday in which I cancelled 1 of 2 lines. Line 2 had been ported over to my business phone # of 23 years. I enquired where has my business# of 23 years gone to? after further discussions with CSR and supervisor my business phone # has been forwarded to my verizon cellphone, which works just great when I stand in my backyard. Still no phone adapter. | |
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Review by capetownie
UPDATED: 2.7 years ago
member for 8.6 years, 484 visits, last login: 2 days ago
East Islip,Suffolk,NY
$35 per month (12 month contract)
about 2 days
"Inexpensive"
"Poor sound quality, clipping of voice, echo, low volume. Frequent outages."
"Finally Disconnected Service"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
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Feb 2007 - Voice quality continually deteriorated until it reached a point where service is not worth it. This, combined with continuing outages caused me to finally disconnect service.
April 2006 - Every time the verizon dsl goes down, which is becoming more frequent, VoiceWing service is "suspended" until you verify that you are still at the same address. I must have done this at least seven times this month. What a pain!!!
Oct 2004 - Ordered via website, advised 5 - 7 days for equipment delivery. Equipment arrived in 2 days. Easy set-up, took only about 10 minutes. Calls so far have been of very good quality. On a coast-to-coast call was advised that I sounded like I was in the next room. Price is very good $29.95 plus taxes, etc. comes to about $35 for 1st 6 months than goes to $34.95 (should be about $41.00 with taxes).
Only downside (limited) was the website didn't contain some information I was interested in (e.g., can I change telephone number after a few months, can I wire up additional phones (site advises you get an expandable wireless system)).
Overall, it seems like a great deal for good quality service, that should save me a bundle on long distance charges.
Followup comments: | Forums » comments on review of Verizon VoiceWing |
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Review by kelleygone
Posted: 2.8 years ago
(review was emailed from domain gmail.com)
Carrollton,Denton,TX
Contract price not specified.
"Nothing Good"
"They could not make it work, but worse than that is customer service"
"Stay away, because is anything goes wrong this is a terrible company"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
|
I had Voice Wing for 4 months and they could not get it to work properly.
When we made a phone call it would sound like every thing was normal, you
would get a dial tone then hear the phone appear to be ringing and then silence. The people you were calling would hear their phone ring but when they picked it up no one was there. Then you could immediately redial and everything was normal, for this one call.
But wait 5 minutes and the phone was broken again, like it was going to
sleep.
I called service repeatedly and they tried something different each time but phone would still not work, they finally gave up and said they were handing it over to the engineers.
This problem was not a sometimes thing it was everyday. I had to cancel and
go to vonage which has worked perfectly from day one.
So sometimes life hands you a bad deal so I forgot about it and went about my business, now is when voicewing begins to really suck. They didn't stop billing me ! I had to call several times because as you have read customer service is very rude and I think they represent the type of company they are working for.
When I asked how they could charge to a phone number they no longer owned because it
now belonged to Vonage that got their attention and they refunded the
last months overcharge.
Not over yet ! Got my credit card statement today and they have charged an
early termination fee of 39.00 even tho it was their fault it was terminated. When I asked to speak to a supervisor I was rudely told none were available.
I told the representative that I was going to challange the charge on my credit card and she laughed and me and said "o.k. good luck on that". This email will also be sent to the Texas PUC.
If you sign up with voicewing after reading these reviews you will hate yourself if you ever have a problem.
Followup comments: | Forums » comments on review of Verizon VoiceWing |
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