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Review by docbill0
Good "Quality line, working features, excellent tech support, good price. Can"
- Location: Stoney Creek,ON
- Cost: $17 per month (month by month)
- Install: about 3 days
Bad "Small feature set and no unlimited plan for USA calling."
Overall "Happy for now"
Ease of Installation:
Value for money:
Review of www.babyTel.ca. A Canadian VoIP Company.
I ordered the service on a Sunday, and the hardware arrived via FedEx on Wednesday. I was pleasantly surprised, as I had not realized the box had already been shipped. However, when installing I ran into technical difficulties. The box could not connect to Cogeco's DHCP service. Unfortunately no manual was included, so I had to disconnect the box and login online to read the documentation to try and find the problem. After trying the obvious configuration changes, I decided to brave technical support. The phone line range directly to the technician, and he answered on the first ring. The technician then called me back so I would not need to pay for a long phone call. After various attempts, he finally suggested we place the azatel onto a spare port of my D-Link router, instead of connecting directly to the cable modem. That did the trick.
I am quite pleased the line quality. This particular unit will can use regular phone line as a backup, so I can dial 911 through my residential line. After making a few test calls, I found out toll free numbers count against my 500 minutes, so I configured the box to use the backup line for toll free numbers as well. The temporary voice mail pin did not work, but I dropped an e-mail and it was reset by morning. I've tested and phone voice messages arrive on my gmail account within seconds of completing a call.
Overall I am happy, but I will use the line more before referring friends.
Initial costs: $129+GST for setup fee and hardware.
-- Update --
BabyTel nolonger offers the $16.95 plan for bussiness, but they are still honouring the plan for existing customers. The old $16.95 plan counts all incomming and outgoing minutes. The new $16.95 residential plan only counts outgoing minutes. Babytel still offers excellent customer service.
-- Update -- Oct 9, 2005
After eleven months my Aztel stopped working. I called babyTel, and they debugged and fixed the problem. Two months later, the same problem occured but this time they couldn't fix it. BabyTel sent me a new Linksys for free. I was expecting to have to argue with them because the warrentee had run out, but they offered the replacement without a word from me. The linksys is much better than the Aztel, but I would still recommend the Aztel since you can get the Admin password to program it for another service if need be. The linksys is hardware locked to use babyTel.
BabyTel now offers all the same services as the other guys, including 911. I am still quite pleased with their service.
member for 9.6 years, 16 visits, last login: 8.1 years ago
updated 8.1 years ago
Review by babytelrevie
Good "Good avaibility for Canada"
- Location: St John'S,NL
- Cost: $24 per month
- Install: about 80 days
Bad "No Virtual Numbers"
Overall "Good service for the Price."
Ease of Installation:
Value for money:
I was looking a lot of website of Voip company and I was unsure if the quality was good.
I decided to look all the company of VOIP in Canada and give a try to this new technologie. I was looking for a reliable and cheap Voip Service.
What made me go for Babytel :
- 14 days money back guarante.
- Unlimited plan for only 24.95$ CAD (Vancouver, Toronto, Hamilton, Kitchener, London, Ottawa, Montreal, Quebec, Sherbrooke, Halifax, Calgary and Edmonton are FREE)
- They are using SIP
- They allow you to use Asterisk.
So far so good.
It taked me 1 minute to configure X-Lite to try the service. It was weird the first time to receive a real phone call on the computer. Since this time, we have installed a Asterisk server that connect to babytel service. I bought a Budge Tone - 100 (GrandStream) that connects to my asterisk server. With this set up I am able to do everything I want : forwarding, voice mail, extension, etc. If you understand what I am saying, I haven't bought the Babybox adaptor ( Adaptor like vonage offer ) to plug my phone in ( Babytel sell or rent this adaptor ).
The quality of the line is very good. No one where able to tell me that I was on a diffrent line. The only problem I have it was my internet connection speed. When I was downloading too much, the phone line was cutting. But this is not due to Babytel, but to my internet connection. They only way to be sure there is no cutting, is to plug the adaptor of babytel directly on the Cable Modem (Or DSL Modem).
The only thing I hate from Babytel, there are no virtual number. I have talk with the people of babytel, and they say they will offer this option, but they don't have a schedule for now.
I recommend this provider to every one. Help a small company !!!
member for 8.8 years, 0 visits, last login: 8.8 years ago
lodged 8.8 years ago