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All reviews of 3 Web


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Reviews:
read 49 reviews (17 positive) (25 negative)
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Six Month Rating Unavailable
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$35 per month avg ($33 to $37)

3 year trend
(49 Reviews)
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Review by james2k See Profile
Posted: 3.3 years ago
member for 3.3 years, 0 visits, last login: 3.3 years ago


Vancouver,BC
$33 per month
"Cheap"
"Awful technical support very unreliable"
"Avoid this budget ISP. Their low rates aren't worth the hassle."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

    I live in Vancouver. When 3web works, it's the same as Shaw. Unfortunately, when it breaks, as it often does, you are completely out of luck.

    For the first two months of my contract with 3web, I was getting very slow speeds. Their "technical support" didn't have any answers. Finally, after months of slow access, it started working at speeds that they advertised. Who knows what was wrong? 3web certainly didn't.

    My connection has now been down for over a week. After 8 calls, two hang ups, and 3.5 hours on hold, I am no closer to getting my connection reestablished. I am canceling my service tomorrow and just signing up with Shaw. I'd rather pay 10$ more a month and get real technical support.

    If you live in Vancouver, stay away from 3web. I know we don't have a lot of options here but, as much as it pains me to say it, Shaw and Telus are better choices.

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Review by Sukru Bey See Profile
Posted: 3.3 years ago
member for 4.2 years, 684 visits, last login: 35 days ago


Toronto,ON
Contract price not specified.
"Fast internet"
"Too hard to reach tech. support"

    When you have a problem, you really have a problem. It takes hour to reach some one; but for that price, if you want to pay less, their service is OK. I did have problems and wanted them to solve. Now there isn't any problems and I am sooo happy to pay them $30 for a month.

    So, I recomend them if you want to pay less.

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Review by sammyj See Profile
Posted: 3.4 years ago
member for 5.2 years, 227 visits, last login: 260 days ago


m3h
$35 per month
about 10 days
"Dirt Cheap, No Caps/Throttling, Very Fast when working."
"Horrible tech support/waiting times (up to 40 mins). Sporadic downtime."
"If you dont mind aweful techsupport, and can handle the odd internet downtime, get em!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

    For the last couple of months 3web has been involved in a transition period where they were migrating all of their users over to their own backbone. In all fairness to the service, my (and most others who gives 3web a bad name) are attributing their rotten speeds to this time during transition. Fortunately though they seemed to have really pulled themselves together and I have had virtually no packet loss or downtime since the migration. (I have been getting 5800/786) They are offering blazing speeds at a fraction on the price of the "Big Boys". All and all, if you dont mind subscribing to a company which holds the world record for longest wait times for an incompetent techie, and simply want a solid connection (Im crossing my fingers at this point) for an unbeatable price than 3web is for you.

    Followup comments:
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    surf

    @rogers.com

    Ontario Service sporatic at best! Horrible Customer Service

    3web in ontario is horrible. my 3mb min connection was 50k down... when i could connect! It is also taking me months to try to cancel my account. They keep on billing me!

    Word for the wise. do not use 3web, spend the extra 10$ and go with a reputable company that actually answers their phones.

    Pissed
    permalink · 2007-11-27 23:04:25 · Reply to this
    Forums » comments on review of 3 Web

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Review by djlinux See Profile
Posted: 3.4 years ago
member for 3.4 years, 2 visits, last login: 3.4 years ago


Canada
$29 per month
about 999 days
"I have nothing good to say about it"
"They couldn't get the service working, long phone wait times, etc."
"Avoid at all costs. Horrible company to deal with."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

    I tried ordering 3web cable service because it is substantially cheaper than Rogers. My service was supposed to be installed May 30th. It wasn't. Tech support said Rogers had a problem and that it would be fixed in 24 hours. It wasn't. They then said the next activation date would be June 6th. I said, no way, it was supposed to be set up May 30th and that they should work their butts off to get it activated ASAP. They said they would look into it but I called numerous times and they just got 'its a Rogers problem'. Then one guy told me Rogers was all set up now and that 3web just had to activate it. Should be done soon. It wasn't Then the Rogers blame game started again. Then 'wait until June 6th' was given again. June 6th came and went with no internet access so I cancelled. But that didn't stop them from billing my credit card anyway. Now they tell me I have to wait 4 weeks to get a refund.

    So, unless you like horrific service, waiting on hold for 45 minutes to get that horrific service, and even having tech support people hang up on you when they can't explain why you are getting such horrific service, avoid 3web like a plague. Also avoid other products under the same company such as DSL and dial-up as well as parent company Cybersurf Corporation and sister company cia.com (VOIP phone). It just isn't worth the hassles, stress and added grey hairs.

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Review by pashu See Profile
Posted: 3.5 years ago
member for 3.5 years, 18 visits, last login: 186 days ago


Mississauga,ON
Contract price not specified.
"none so far"
"pretty much everything"
"do not go with this "ISP" - big scam"
Pre Sales information:
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    Toronto area. Wanted to switch from Rogers to 3Web. Big mistake! Here is the list of my complaints:

    (1) They missed two installation dates. I took time off, waited like an idiot, and the technician never showed up. This happened TWICE!

    (2) Tried to call their "support" several times. Always at least a 45 min wait. Last time I called, after the first 45 min of background music the phone started to ring, and they let it ring for about three more minutes. Then somebody picked the phone and without saying a word put me on hold for another 5 minutes. I could hear French in the background, I think this may have been an office in Ottawa.

    (3) In order to resolve the installation issue, their support promised to call me back within the next five minutes. Well, it has been several hours now and after midnight. Lovely how they keep promises.

    (4) When subscribing, I chose I wanted to purchase a refurbished modem for $60. They sent me a new one for 99 without any prior notification.

    THIS IS A PRETTY CRAPPY COMPANY. BEWARE! A company that treats customers like shit does not deserve to be in any business!

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Review by qll See Profile
UPDATED: 3.7 years ago
member for 3.8 years, 69 visits, last login: 2.7 years ago


Ottawa,ON
Contract price not specified.
"$10 a month for 3 months"
"Everything else"
"Fuced Company. They will be out of business soon"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
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Services:
Value for money:

    Nobody will stay with them for more than 1 month. Trust me.
    I am in Ottawa. I signed up the deal for DSL for $10 a month for 3 months. Great price. I changed from Rogers, because rogers increased the price to $40 a month.
    However 3web is unusable.

    As on Jan 28, 2006,

    C:\Documents and Settings\Administrator>tracert yahoo.com
    Unable to resolve target system name yahoo.com.

    C:\Documents and Settings\Administrator>tracert vbuzzer.com
    Unable to resolve target system name vbuzzer.com.

    C:\Documents and Settings\Administrator>tracert vbuzzer.com

    Tracing route to vbuzzer.com [209.47.41.48]
    over a maximum of 30 hops:

    If you call a none-connecting network a deal at $10, Roger's connection will be $2000. I am trying to save $10-20 a month, but I have to change it back. I use voip, online trading, online business. I can not risk lost connection for $10. Sorry. This 3web will soon be out of buinsess.

    Update 2006/02/13
    I have fixed some problem now. I can not speak for Cable 3web, but DSL 3web has extremely bad DNS and Routing. I changed the DNS to 4.2.2.2 and 4.2.2.4, now the DNS problem is gone. But they still have hard time to find the correct routing to most IPs, so it results Network Timeout. For example, they found IP address for domain AAA.com but when I first visit AAA.com it loads slow, no picture shown etc, I have to wait 30 seconds or 1 minute, then it is very fast. I have decided to keep the service as they are still pretty cheap for $10 a month. I may switch to Cable 3web after the first 3 months.

    Followup comments:
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    mrgmagoo

    @cia.com

    3web/cia/cybersurf Experiance so far

    - Signed up in Oct.2006 for 3web HS Cable
    - 1St install appt. was missed, was expecting because it was going to be Rogers tech.
    - 2nd appt. went well was hooked and they ran the cable were I wanted it.
    - Connected the cable modem it connected fine.
    - Ran speed tests and averaged about 4meg/sec average not 5 this was expected they advertise up to and its cable and it is shared, no surprise.
    - Was so happy signed up for premium home phone and free internet rented vt1005 1st month, was happy so I purchased it.
    - Now Sept.2007 I have had 6 short outages 5-30 min. same as rogers and one major outage 2days ago down 24 hours.
    - The saying you get what you pay for is true but I am very happy with the service that I am getting for the money I am paying.
    - I know many people with rogers who get no better service but they do get to talk to some one quicker when problems occur.
    - What every one must understand is that one something happens most of the time there is no point in calling any one because they already know about the problem and are working on it. The person you are talking to on the phone won't know that but it is the case, and if there is a really big problem it will be added to the message system when you call in as it was with my 24 hrs outage. If a problem occurs send them an email just in case plus it's traceable, send email from work or use one of the unsecured networks in you neighborhood. Calling tech support rarely gets things fixed any quick unless they are unaware of the problem. Any speed issues are usually related to how many neighbores are connected or the company has throttled you down on purpose. They have a system that will automatically throttle you down or disconnect you all together if you use to much band width, you would have to be at you computer all day down loading stuff for this to happen, not a problem for most customer.

    All in all I must say that I am pleased with the service and would suggest it for any one who:
    1) Is technically inclined
    2) Who doesn't mind occational outages that don't last
    3) Who understand that big problems do happen once in a while and is alright with the fact there will be no one to talk to when this happens but things will usually get fixed with out you doing much more that unpluging equip and re-pluging back in.
    4) I only wish there was a way for them to say these types on things in their marketing so that they could attrack the type of customer that they require.

    Later
    permalink · 2007-09-19 11:11:54 · Print · Reply to this
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Review by Zennith See Profile
Posted: 3.8 years ago
member for 7.2 years, 134 visits, last login: 30 days ago


Toronto
$38 per month
about 365 days
"Getting alot better"
"connection"
"ISP has improved alot not alot of complaints"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

    hmm, for about 6 months the connection was extremly slow, no contact to tech support. It was a long and horrible ride. Just before I cancelled the connection was back up and running great. However rogers came and cut our connection, we never got it back so thats why I cancelled. The tech support is horrible you will never get to them, and they do not help in anyway.

    Followup comments:
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    Customer

    @bell.ca

    Customer beware. No customer support

    I was in a great urgency to get DSL. I chose 3web for the cheap rates and speed (as claimed on their website).

    Despite repeated follow-up it took me 15+ days to get the internet hooked up. When everything was setup, it did't work. You guessed right. There is no customer support. It feels like they are helping you out in their spare time. After a month, I had to choose another ISP.
    permalink · 2007-08-21 09:22:10 · Reply to this
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Review by Cidco See Profile
Posted: 3.9 years ago
member for 7.1 years, 34 visits, last login: 67 days ago


Mississauga,ON
Contract price not specified.
"None"
"Everything"
"I cant belive they are still in business"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

    Well it has been almost a month and I still dont have service.. I have call them several times, and nothing. Not sure why all the delays because my last service was Sympatico. I wanted to move over to save afew bucks but...NOTHING !!!!
    I am going to give them one more week and if nothing happens I am up for options...



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Review by Vortex05 See Profile
Posted: 3.9 years ago
member for 8.8 years, 72 visits, last login: 2 years ago


Toronto,ON
$29 per month
Bell Canada
CLEC party: Bell Canada
"When connection is running it's ok"
"Customer support terrible, Connection frequently drops out"
"DO NOT USE THIS ISP"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

    After using this ISP for about 4 months I can only determine that they are a most horrible ISP to deal with. When I ordered my line I specified no modem, and no modem arrived yet every month they charge me with a modem rental, when I asked why they told me that a modem was sent. When I told them otherwise and requested to see the bill of laiding / recipt from the post, they told me it "was none of my business".

    They are very deceptive in their business practices in fact unless you buy a modem from them it's almost impossible for them to drop the modem rental charge.

    Additionally they've repeatedly refused to acknowledge their network is down when there's an outage, and would take hours to access their customer account center. It was impossible to negotiate account changes, and has been a pain to access any account related information not listed on their web account information page.

    Followup comments:
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Review by Solar1um See Profile
UPDATED: 4 years ago
member for 4.8 years, 660 visits, last login: 3.2 years ago


Lévis - QC
$25 per month
about 4 days
Bell Canada
CLEC party: Bell Canada
"All - Speed - Price - No port blocking"
"Bad newsgroup ! - Bad route ! - Bad tech and customer service !"
"Very Good Isp ... and Very Cheap ..."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

    This isp is good ... i am very surprised because is very cheap for internet 3000/800
    Is very good ...
    Routing is very good ... it use Rogers Telecom ( old sprint canada network )
    Have peering in Ottix ... Toronto IX and Quebec IX
    and peering with Rogers Cable ... Cogent ... Shaw ... Sprint and many others
    No port is block ...
    Tech are good ... when i need information about my PPPOE login ( i don t want use their software ... )
    Is better or equal with others isp i have test (oricom, aol, sympatico, rocler...)
    This review is for 3web dsl in Lévis,Qc near Quebec City ...
    -----------------
    After 2 week i have a big problems ... with a route ...
    To go to the quebec telus server ... the route is very bad ...
    i have many server host ... and i play to many server hosted with telus !
    Just check the ping !
    and the bad route ...
    From quebec ... to calgary ... to rimouski ... Very bad !

    tracert www.globetrotter.net

    Détermination de l'itinéraire vers www.globetrotter.net [142.169.1.21]
    avec un maximum de 30 sauts :

    1 14 ms 19 ms 19 ms host1-77.unused.cyberus.ca [209.195.77.1]
    2 19 ms 19 ms 19 ms 209.195.121.213
    3 19 ms 19 ms 19 ms A-p7-1-S1.gw3.tor1.rogerstelecom.net [207.107.24
    0.229]
    4 19 ms 19 ms 19 ms g5-0-104-S1.bb2.tor1.rogerstelecom.net [204.50.2
    51.66]
    5 49 ms 49 ms 49 ms ra1sh-pos9-3.mt.bigpipeinc.com [66.244.223.105]

    6 49 ms 49 ms 49 ms rc1sh-ge9-0.mt.shawcable.net [66.163.66.9]
    7 59 ms 59 ms 59 ms rc1nr-pos14-0.wp.shawcable.net [66.163.76.74]
    8 59 ms 59 ms 59 ms rc2nr-pos15-0.wp.shawcable.net [66.163.73.130]
    9 89 ms 89 ms 89 ms rc1so-pos13-0.cg.shawcable.net [66.163.76.85]
    10 79 ms 79 ms 79 ms clgrab21gr01.bb.telus.com [154.11.3.41]
    11 89 ms 98 ms 89 ms RMKIPQXADR02.bb.telus.com [154.11.7.163]
    12 89 ms 97 ms 89 ms RMKIPAXAAR22.globetrotter.net [142.169.49.222]
    13 99 ms 99 ms 99 ms www.quebectel.com [142.169.1.21]
    14 89 ms 99 ms 99 ms www.quebectel.com [142.169.1.21]

    If route is not important ... this isp is good ...
    the newsgroups is very bad ... and i use 7-8 go per month
    I switch to anothers isp with good newsgroup for one bill !
    AND IF YOU HAVE QUESTION ... YOU DON T HAVE CUSTOMER SERVICE OR TECHNICAL SUPPORT ...

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(49 Reviews)
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