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 Review by DrStrange 
member for 10.5 years, 4624 visits, last login: a few hours ago
updated 1.8 years ago
 West Hartford,Hartford,CT
 $45 per month about 12 days AT&T "It works. Tech support is US-based. [UPDATE: Stephouse's DSL customers migrated to sunset.net 9/09]" "$99 setup fee, charge extra for multiple e-mail accounts" "It's still working. It's really fast. The weak points are relatively unimportant."
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UPDATE: As of 9/25, I was migrated to sunset.net. Everything else is the same.
I ordered 6.0/768 'Value Speed DSL' on March 3rd, 2008 [after Earthlink screwed up the connection they'd supplied for several years previously] and they had it up and running on March 14th. I received an ADSL 2+ modem from Covad on the 17th. I got e-mail updates from Covad when each step of the process was completed. So far, everything is just as advertised on their website. This is re-sold Covad service, with Covad IP [dynamic] addresses, routing and DNS servers. Sales, installation and tech support are US-based [in Oregon].
It's still all good 18 months later.
I've only had to call support twice. The first time was a billing issue, which was resolved by a senior executive of Stephouse within a few hours [since I called late at night on a weekend]. The other call was to tech support for what looked like a dropped connection at the CO. I had to call them back with egg on my face when I figured out the problem was on my end after all [CAT3 had frayed or been chewed through, we're still not sure which]. It's nice to talk to actual American techs instead of 'tier one' in Bangalore who read from a script and want to sell you a new modem.
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Review by housemusik
member for 6.9 years, 0 visits, last login: 6.9 years ago
lodged 6.9 years ago
- Portland,Multnomah,OR
- $60 per month
- about 7 days
- "Great Support, Fast Connection, Local company"
- "None"
- "Stephouse Rocks- Standalone service is amazing, Support is fantastic!"
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I switched to Stephouse from Qwest DSL and I could not have made a better decision. I have a fast connection (1.5mb) on a dedicated line and my service has never wavered or gone down. It only took a few days to get someone out to install the line, and once it was installed I have not been down once. The support folks at Stephouse are fantastic, never any hold time, and always seem to be around to help. The people at Stephouse are friendly, just as you would expect from a local company.
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Review by pdxdsl
member for 6.9 years, 0 visits, last login: 6.9 years ago
lodged 6.9 years ago
- Portland,Multnomah,OR
- $55 per month
- about 5 days
- Qwest
- CLEC party: Covad
- "Install was fast, very informative pre-sales info, and setup was a breeze"
- "none so far"
- "they're awesome"
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These guys are top notch. Not only is the service great and fairly priced, the cost they quoted me was the cost I recieved on my bill. I didn't get two pages of unexplainable taxes and other "fees" like I did in the past with comcast and other ISP's I've used. Very honest and reliable company.
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Review by dslMunkey
member for 7.1 years, 3 visits, last login: 6.9 years ago
lodged 7.1 years ago
- Portland,Multnomah,OR
- $95 per month
- (12 month contract)
- Qwest
- CLEC party: Covad
- "Personal & Friendly customer service, fast installation, FASTER connection, competitive pricing"
- "6mbit of broadband sweetness can be a huge productivity distraction"
- "love them, they're great"
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Signed up for Stephouse Networks (www.stephouse.net) 6Mbit/768k DSL service
in July '04. Impressive: very personal customer service throughout the order process. Was up and running within one week. Speed tests consistently deliver 5500+kbps. Service has been up for 8 months now without a single outage or complaint of any kind.
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