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Review by NYC Girl 
member for 5 years, 541 visits, last login: a few hours ago
updated 138 days ago
 Bronx,Bronx,NY
 Contract price not specified.  about 20 days "High sound quality, reliability, works w/home alarm system, mimicks landline" "Pricey, customer service is the worst, different areas offer different perks, extra cost for voicemail, few call features" "Quality VoIP and works seamlessly w/RR High Speed Online"
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UPDATE: 9/26/11
I have since moved to the Bronx and no longer use Digital Voice as it is not available where I live. I am sure my review would be the same as below.
UPDATE 4/22/07:
The service itself continues to be great no issues no outages, etc.; however, what is annoying is that each area is not on the same page as far as benefits and features and NYC is getting shafted in this area. TWC offers different / more benefits to other areas of the state, such as free voicemail (3.95 per month for me), highly discounted introductory pricing (I was lucky to get the 2 month free offer and had to fight for THAT).
Customer service sucks as they are not knowledgeable of their products and services. It is a waste of time calling them as they roll over and play dead when you ask them about services in other areas. UUUUGGGHHHHHHHHH!!!!!!!
UPDATE 3/24/07:
Digital Phone must have read my post about offering more calling features. They have just now offered FREE 3 way calling, a bit long overdue, but nevertheless I am glad it is here and not offered for an additional charge. With Verizon you definitely had to pay for the service, 4.00 per month depending on the package have w/them.
UPDATE: 3/20/07
I have since discontinued the monthly unlisted service for 2.50 as I am not even sure that they even publish phone numbers; might be one of those bogus charges like what POTS charges.
Customer service is OK, kinda, except you have to call a few times before you actually get your request handled. For example I had to call twice in order for them to remove the monthly charge for the unlisting. It depends on who you get on the line when you call. In order to get the 2 months service credit on my bill, I had to call several times and spoke to several different people and departments. I did not give up as I was going to get my 2 months service credit, LOL. OR, it would have been a formal letter to their complaints department and then I will get a 6 month credit instead, this has happened to me; however, I will write about that later in a TWCTV review, LMAOOOO. I finally got one good customer service representative who credited my account right away. They were claiming that was not eligible for the discount as I didn't actually subscribe to the service online. I did, they send me an email stating that someone would call me back to handle my order - that's not subscribing online. So, I called customer service directly to sign up. AND, their was nothing on the site that stated that you must order online to qualify for the 2 month credit (now it does and it still is vague to me). I would have been happy to complete the order online, in fact, I would have preferred it. I made changes to my Verizon account online when I was moving 2 years ago, just followed up w/a phone call later to confirm and it was fine. The TWC website is horrible as their information is not up to date, not user friendly, you cannot send them an email message for service on it as you get an error message stating that they are looking into the problem, and you have to call them directly for any little change you want to make on your account. And I have mentioned to customer service that their website is not up to date and they just had a nonchalant attitude about it, too much!!!!
The service is great, I have not had any issues. I did call about the bit of feedback on the phone, of course nothing can be done. It is very slight and sometimes not there at all, it could be me looking for flaws, nothing to worry about though if you are considering DP. The overall call quality is great, sometimes better than POTS. The caller id doesn't always work but could be my phone, who knows. I just wish they had more features such as free voicemail w/the email notification feature, 3 way calling, etc. Brighthouse DP HAS free voicemail and 3 way calling, I need to make another call and ask about THAT!!!! I guess they think NYers are rich or something. We always pay more for everything. This division of TWC services FL and other states.
DP is a little pricier than other VoIP providers (actually now w/triple pay it is $33.91 - advertised price is $39.95 per month); however, I have not had any startup issues, I think I may have lost a call or two in the begining. The service works w/my alarm system which was a major concern and one of the reasons for not getting this sooner. Damn, I could have saved some money on the taxes for a bit until they decided to charge them in 07. Sales people told me there would be very little taxes paid and specifically asked them about this. They mentioned the E911 fee and a 3.00 sales tax added, NOT. It is still cheaper than the POTS line as I pay less for taxes and fees.
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2/22 Voice Mail 3.95
02/22 Private Listing 2.50 - have since discontinued
02/22 All IN One Triple 129.95
Digital Phone Service, Basic Service, ., Remote(s) @ $0.25 Ea, Standard Service, Converter(s) @ $7.40 Ea, DTV, Phone @ $33.91, Road Runner Online Svc
02/22 Franchise Fee 4.13 - I have always paid this
02/22 FCC Regulatory Fee .06 - I have always paid this
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02/22 Federal Universal Service Fund 2.25
02/22 State And Local Sales Tax 2.79
02/22 State And Local Telecom Excise Tax 1.78
02/22 State Gross Receipts Tax .11
02/22 E-911 Surcharge 1.78
02/22 Mctd (186e And 184) Surcharge .28
ORIGINAL REVIEW:
The $149.05 is TWC's triple play packages which includes digital cable service (minus premium channels - I have HBO and Showtime for 19.95), digital phone +3.95 per month for voicemail, and road runner standard service along with applicable NYC, NYS taxes and 911 fees.
The reason I made the switch from Verizon to TWC Digital Phone service was due to the fact that I was fed up w/Verizon and their exorbitant fees and taxes!!! I was up to $65.79 per month for the Verizon Freedom Essentials package for 39.99 (unlimited calling to the US and PR). I originally signed up for the service when it was 34.99; it was $5.00 cheaper for me since I have Verizon wireless. It was a "good deal" at the time since I was on their regional plan for the same amount. A few months later the price of all their packages went up $5.00!!! I was still receiving my multiple services discount; however, if I were not a wireless customer the package would have cost me 44.99 per month, too much!! PLUS TAXES AND FEES!! AND 2 months free service from TWC wasn't too shabby either, LOL!!
The reason I didn't make the switch from Verizon to VoIP sooner is that I was too chicken to experience any potential drama with switching phone services and was worried about compatibility with my alarm system. It had only become available in my area since last year anyway. Sprint once offered inexpensive local and long distance phone service (or maybe they still do) and all the features were not available at the time the phone service was in place (had to wait 2 weeks) such as caller id, etc. I immediately switched back to Verizon like w/in 2 days.
I have had the service for over a month now, digital phone was installed on 1/20. Installation was OK, the tech guy took a while to install as he or customer service mixed up the serial numbers on the new modem ... who knows (uugghhh). All he did was replace my old modem, install a phone jack,hook up the cable wire, ethernet, and phone wire (not sure what it is called) to the modem. My old verizon number was ported seamlessly which was a pleasant surprise. I thought I was going to experience drama with that and have to get a new number. Once the modem was finally installed my phone service worked immediately, all features, caller id, call waiting id, call waiting, etc.
My long distance call quality actually got BETTER!!! I called a friend in CT and he noticed the difference right away w/out me even mentioning my new phone service. Local call quality is about the same as Verizon. Occasionally, at night, I do hear a bit of feedback when the phone is ringing on the other end before the person picks up to talk, very slight, not bothersome though. I will have to call tech support to see what's going on. No issues with dropped calls and such so far, occasionally the caller id does not work; I am not sure if it is my phone or the service. I don't have a special VoIP phone just my vtech fancy silver phone, their newest model. No issues w/using the internet while talking whatsoever; I think they actually gave me more "juice" the web seems faster for some reason - shhhhhh, LOL.
Digital Phone only offers basic call features, such as caller id, call waiting id, call waiting, speed dial, call forwarding, plus the *82 type features (no *69 - I don't use it anyway). Voicemail is $3.95 8-(. You can view your long distance calls on the web. You can call all 50 US states, US territories such as the USVI, Marshall Islands, Guam, PR, and Canada - don't know anyone in these countries but I can call there for free, LOL.
Will provide additional information on customer service soon.
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 Review by Ronnie_USA
member for 8.3 years, 2214 visits, last login: 13 days ago
updated 239 days ago
- Morehead,Rowan,KY
- Contract price not specified.
- (12 month contract)
- about 7 days
- "Price"
- "None"
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While I was sick I had My internet turned off for 2 months, (hard to type with a broken hand) so I went to get it turned back on, and they offered this to for free for a year.
The only cost was a $44.00 dollar install. That amounts to $3.66 a month for telephone.
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 Review by trparky
member for 11.7 years, 6926 visits, last login: a few hours ago
lodged 274 days ago
- Cleveland,Cuyahoga,OH
- Contract price not specified.
- about 4 days
- "Everything."
- "Works wonderfully."
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What can I say... the service works and it works great. What more can I ask for?
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 Review by Cool Dude
member for 11.5 years, 4031 visits, last login: 10 days ago
updated 292 days ago
- Erie,Erie,PA
- Contract price not specified.
- "Not much!"
- "Where do you start!!"
- "Time Warner is far away from being a reliable cable company!"
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Support is weak! Quality of service is horrible!! Lack of substance!! Basically not worth the money!!!! Looking into going with Direct TV can't be much worse!!!
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Review by rothenmr
member for 4.2 years, 13 visits, last login: 9 days ago
lodged 355 days ago
- Palmdale,Los Angeles,CA
- $30 per month
- (12 month contract)
- about 3 days
- "Quick to setup appointment to install modem"
- "could not order online-had to call local #. Modem installed but can't connect router"
- "Tech Support sucks. technician didn't know how to setup a router. Called phone he provided--this person didn't know either"
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First went online and chatted with a customer service rep. After a few minutes the rep stated they could not help me and that I had to call the local Time Warner office.
Called the local time warner office on Friday and the rep was OK. She talked a little fast and was not very knowledgeable about service offereing/choices. Appointment to install modem was quick--setup for Monday.
Technician came on Monday--he called and said if it was OK he can come earlier than expected. That was great.
Installed cable modem and connected to router. Unable to communicate. Then connected one Linux PC directly to the modem. Internet service, YES. However, technician was completely unfamiliar with computers and had no information to provide me to connect my Netgear router. Tried several times to reboot modem, router and PC. No change--no Internet.
Then I connected Windows PC directly to the modem. Reset the modem and restarted PC. Internet service, YES. Again, connected cable modem to router and turned PC, router, and modem off. Then turned on modem, then turned on router, and then turned on PC. No Internet service.
I called the phone number the technician gave me. Less than clueless person answered. Didn't have any idea how to help. Said she would have Tech Support call me. No call from tech support 2.5 hours later. Still waiting...
Comments:
 PX EliezerPremium
join:2008-08-09
HuttRiver US
kudos:11 Reviews:
 ·callwithus
·voip.ms
·Vitelity VOIP
·Callcentric
·Optimum Voice
·Gizmo5
| Well now---- 1) You posted a review in the TimeWarner VoIP forum.
Because your complaint is about Internet, NOT VoIP, you posted your review in the wrong place.
In other words, you chose TimeWarner VOIP instead of TimeWarner CABLE.
2) The responsibility of the cable company or ISP is to get your modem properly connected.
It is NOT TimeWarner's job to set up a router for you.
Learn how to do that yourself, google it, consult the router's manuals, or call in the Geek Squad....
Did you also demand that TimeWarner set up your computer?
AFAIK, neither TW nor anyone else (such as Cox, Comcast, Cablevision, AT&T, or Verizon) sets up home networks for customers.... | |
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 Review by Dude111
member for 8.5 years, 3574 visits, last login: a few hours ago
updated 1.5 years ago
- USA
- $225 per month
- "All in one"
- "ABSOLUTE GARBAGE....."
- "They should either fix thier network or go out of business!"
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The phone keeps dropping calls,its disgusting!!
An older verizon landline would be MUCH BETTER than this crap!
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| | u make no sense if the phone service is so bad then why dont u go back to verizon rather than give time warner $225 a month | |
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 Review by Anonymous_
member for 7.6 years, 3814 visits, last login: a few hours ago
updated 1.6 years ago
- Palmdale,Los Angeles,CA
- Contract price not specified.
- about 30 days
- "..Sound is great in all but"
- "cable internet loses connection when phone is used"
- "Perfect Sound but if it goes out you will not be able to CALL them LOL!"
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Aug 30 2007
There is Feedback on intercoms
but over all the sound is Ultra Sharp better then POTS
install took 45 min's
came with internet
10/1
techsupport sucks (Long Holds sometimes) website is confuseing needs flash etc
1/18/08
went out many times in 4 days in a row
3/4/08
They lost the phone number that was being used
They forgot to do some paperwork and ATT took the number back
UGH!
6/19/08
no issuses so far no outages....
Lots of spamming from telemarketing on the Used number
7/21/08
Reliability: is getting poor
many outages in the past few days
Tech Support blows as there is no way to call them when it goes out
10/14/08 We moved to a new place they F$%&#$%^ up the install
they gave us a new phone number we got pissed and called them to fix it
also got a 60$ credit
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10/26/08
modem not syncing at all
No way to call them
I DO NOT WANT TO WASTE cell phone min's 1-2 hours worth
12/4/2008
Few outages in the last month
system asked for update 7-6-2010
cable internet loses connection
Comments:
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Review by qwertyuiop74
member for 1.8 years, 5 visits, last login: 1.8 years ago
lodged 1.8 years ago
- Los Angeles,Los Angeles,CA
- $30 per month
- about 7 days
- "reliable, I forget anything has changed"
- "number porting took a little while"
- "as reliable as POTS at a much lower price"
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ordered service on a Sunday, was told that Verizon could not port number until Thursday. Installers came (NOT in-house as I was promised, but they were very professional) and had it up and running within 90 min, which is great given the complexity of our phone wiring.
As soon as service was installed most people could call me. For people in my local Verizon exchange, it took until Saturday before calls came through as the porting took a little longer than expected. Now, everything works perfectly and I forget that the provider changed
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 Review by Steve Mehs
member for 6.5 years, 2158 visits, last login: a few hours ago
lodged 1.8 years ago
- Marilla,Erie,NY
- Contract price not specified.
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Service - Time Warner Digital Phone
Date Ordered - April 6, 2010
Date Installed - September 17, 2010
Promotion - Two months free, $29.95/year for the first 12 months
TO BE COMPLETED AFTER INSTALL
Pre Install -
Install -
Problems -
Overall Service & Reliability -
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 Review by cliffro
member for 8 years, 719 visits, last login: 70 days ago
updated 2.1 years ago
- Zanesville,Muskingum,OH
- $110 per month
- about 10 days
- "Stable, Is not affected by my internet usage, Free calls to anywhere(in the US/Canada etc)"
- "More expensive than VOIP"
- "It costs a little more(bundle brought the price down) but I like that i can hammer my connection and still have great quality"
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Its nothing special, but its cheaper than an unlimited POTS line, quality is identical to it as well. Still sounds better than my cell phone.
Install took about a week from the day I signed up. Initially they provided an older modem(SBV 4200) that did not work(bad ethernet port), after complaining they delivered a Motorola SBV 5220 which works fine.
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