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Review by mckenna797 
UPDATED: a few hours ago
member for 4.1 years, 2246 visits, last login: a few hours ago
 Astoria,Queens,NY
 $39 per month
 about 20 days
 "Excellent sound quality, caller ID with name works"
 "None"
 "My wife and i love it save a ton of money over verizon unlimited local calling and our old long distance carrier"
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We we had our install completed and it was painless, Verizon Ported the number finally , Our building Intercom works just fine, all 3 phones connected work, this includes a cordless , We have no slow downs when we our using road runner and phone at the same time, all features of phones work, Bottom line if you have it avalible get it ,
UPDATE May 11 2005
Well here is an update
We still Love Digital Phone, used call forwarding to my cell and worked flawlessly,
Caller Id With name still is working fine, Long Distance call quality excelllent, all in all great service have not had any problems with the service since day One, i highly recommend it
Update June 4, 2005
it is still working flawlwss, even out of state calls are displaying with name which rarley happened with Verizon still loving it
July 7, 2005
still working great no problems whatsoever,
Aug 10,2005
Still no complaints,
Sept 1 ,2005
the site asked me yo update this review
still a great service no problems what so ever,
Oct 5 2005
still a great service and no problems
Janurary 7 2006
still having great service, and no problems we will have had digital Phone 1 year in March, and we still recommend it to freinds and family
March 2006
we have had digital Phone from TWC for a year now and still works great no problems to date
Friday July 21 2006
Well we had our first digital Phone outage on tuesday evening, We also lost Road runner and our cable TV , All due to the power Outage Here In North West Queens, But to Time warners credit everything was back up and running in a little over an Hour
December 1 2006
Time for an update
Digital Phone is still working Great
We have had One Outage on Thanksgiving for a couple of hours, But that was probably due to all the upgradeing TWC of NYC is doing. all most forgot we have used our fax machine(Panasonic KX-FHD331) several times with no Problems
Aug 20th 2007
still works great no problems\
system asked for an update and still have no problems
March 1st 2008
system asked for a update
service still working as advertised
October 12 2008
site wanted an update
still works great and we now have caller ID on tv works great
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 Review by Tallisan
UPDATED: 12 days ago
member for 6.5 years, 2871 visits, last login: a few hours ago
North Tonawanda,Niagara,NY
$29 per month
about 5 days
"Sounds great, always works. Local techs"
"None"
"Wished we had gotten it sooner"
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10/1/08 No problems at all would highly recommend this to anyone.
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Install was fast and easy the installer knew exactly what he was doing and he rewired my old phone jacks, He was done in less than an hour.
Love the service never a dropped call or someone saying they can't hear us like I used to get with Vonage. The triple play is the way to go with 29.95 per service. Love that if I had a problem I can get a tech come and fix it for free unlike Vonage where you call India and the best thing they can do is either blame your ISP or mail you another adapter.
A lot cheaper then Verizon in this area. We got unlimited calling to US and Canada that I used to pay $75 a month to Verzion.
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Review by alexintexas
UPDATED: 20 days ago
member for 5.7 years, 440 visits, last login: 8 days ago
San Antonio,Bexar,TX
$43 per month
about 1 days
"Sound quality, value over competition"
"IS NOT GUARANTEE TO WORK IN THE EVENT OF POWER FAILURE"
"excellent value over competition"
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I cant stress this enough to everyone who thinks this service will work in a power failure situation,,,,,,,TWC STATES it MAY NOT work in a power failure situation and DO NOT GUARANTEE it to work in a power failure event. if lives depends on a working phone line then i would question this servce. (read the fine print in attachment)
Another thing many many think that because the unit may have a battery back up that it will work in a power failure event THIS IS NOT THE CASE. (read the fine print in attachment)
now my re-view on the service.
Fist off i have had the service for about 1.5 years now on a NON BATTERY BACK UP Arris cable/voip modem
This service has excellent voice quality and sounds better then any experienced pots service.
The value of service/money is very comparable to the compitition in this market, does not come attached with 15-20 dollars of added fees and taxes like telco does, has detailed calling via web site, free long distance to canada/puerto rico/competitve LD rates, 39.99 a month when bundled of course = excellent value.
i will say when i first got the service, "When first launced in SATX" TWC was handing out modems with backup battery, and both times i did lose power the service was working. However again They dont GUARANTEE it to work in such an event
overall the service has very little down time, 3 times and nomore then an hour, due to maint. in the area. again i get far better uptime/quality compared to the telco where i had about 85% uptime on phone side with telco.
updated 9-22-08
great service overall, a little overpriced as a stand-a-lone service imo, great overall pricing when locked into a bundled discount.
Attached images and files
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 Review by punker
UPDATED: 23 days ago
member for 4.3 years, 2112 visits, last login: a few hours ago
Palmdale,Los Angeles,CA
$33 per month
about 30 days
"..Sound is great in all but"
"LOST PHONE Number ad says you can keep it but they f88k up the papper work so no more phone number"
"Perfect Sound but if it goes out you will not be able to CALL them LOL!"
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Aug 30 2007
There is Feedback on intercoms
but over all the sound is Ultra Sharp better then POTS
install took 45 min's
came with internet
10/1
techsupport sucks (Long Holds sometimes) website is confuseing needs flash etc
1/18/08
went out many times in 4 days in a row
3/4/08
They lost the phone number that was being used
They forgot to do some paperwork and ATT took the number back
UGH!
6/19/08
no issuses so far no outages....
Lots of spamming from telemarketing on the Used number
7/21/08
Reliability: is getting poor
many outages in the past few days
Tech Support blows as there is no way to call them when it goes out
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 Review by dellsweig
Posted: 30 days ago
member for 4.8 years, 2189 visits, last login: a few minutes ago
Campbell Hall,Orange,NY
$150 per month
"12 Meg Internet, very reliable video and data"
"none that I can think of"
"good value - no worse than any other utility"
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All
It is intersting to read the posts in this forum.
I live in a very rural area of southern NY state. I have been a TWC customer for many years and have seen them improve from a basic cable company to what we have now.
I must say that my service has been second to none - as close to 100% uptime on both the video and internet. Over the years there have been issues but TWC has upgraded the infrastructure so that now I get a nice selection of HD plus digital TV and 12M down, 500K up internet.
MOST of my dealings with support have been good. No better or worse than any other utility I have had to deal with. When we have required service - the on site guys are usually great - they will take the time to run a new cable or crimp on better connectors
Keep up the good work
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Review by amge63
Posted: 50 days ago
member for 50 days, 0 visits, last login: 50 days ago
Erie,Erie,PA
$33 per month
about 7 days
"Cheap"
"Inconsistent service, frequent outages"
"Not worth the savings when you lose service all the time"
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This is part of the bundled telephone, internet and cable package. The service and response has been dismal. The cable was out for 3 months, VOIP phone experienced frequent (once a week) outage. Sometimes it resets within a few minutes, other times it's out for hours. Everytime Time Warner schedules an 8am-8pm all day appointment for me to be around to fix it. Out of the 9 appointments, they only showed up 3 times.
The best one was when we called to check on the appointment status - the Time Warner customer service read the notes the technician had put into the system: "Showed up for appointment at 12:16pm, no one home." When asked what time it was RIGHT NOW - the customer service person replied: "12:10pm - Oh, I guess I should get them to go back out there." The guy never showed up.
Terrible customer service in person and on the phone. We'd dumping them. Never again.
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Review by djscal
UPDATED: 65 days ago
member for 3.5 years, 67 visits, last login: 3 days ago
Los Angeles,Los Angeles,CA
$35 per month
about 1 days
"Better call quality and value than POTS"
"Coax wiring to the digital phone unit must be pristine w/out splitters in the way"
"Will save money over traditional phone service"
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I was sick and tired of paying $67 a month to Verizon for my telephone line. This included unlimited local and long distance and taxes via the Verizon Freedom Value plan. Looking to save some money I started investigating VOIP options. I had used Vonage in the past for a business telephone line with poor results. Vonage often dropped calls, garbled voices and was not generally reliable over my Time Warner cable modem service. I also tried Vonage over a Verizon DSL line, which improved the quality and reliability of the service, however it still was not reliable enough to replace my home telephone line with.
After reading all of the reviews here, I decided to give Time Warner's digital phone service a try. While it does use VOIP technology, the calls are routed over Time Warner's private IP network versus going over the regular internet like with Vonage.
The installers came yesterday and did not speak English well which was a big worry for me. This is because I have a somewhat complicated telephone and network wiring situation at my house. After explaining how I wanted them to install the digital phone several times, they finally understood what I wanted. I wanted them to disconnect only one of the pairs from my unit to the wiring box outside. The other pair I wanted to remain connected so that I could maintain a naked dsl line from Verizon. I also wanted them to understand that one of my jacks was on that naked dsl pair and the other jacks in the house would be on the other pair which I wanted to be converted to digital phone service from a Verizon POTS line.
The intallers tried installing the digital phone line in my office which had a long coax run from the garage and was behind a couple of splitters. They got an ok (not great) signal with their testing equipment and began installing the digital phone at that location. After plugging in the line to the Arris voip modem that they brought they couldn't get a dial tone. After 45 minutes of troubleshooting I suggested that we try to install the modem in the garage where the coax lines come in from the street. I pointed to a single line coming in to the house (I have three coax lines coming in through the garage) with no splitter and suggested putting a splitter on that line and wiring the voip modem to that line. I thought they understood what I meant but instead began running a 4th new coax line from outside into my townhouse. Realizing what they were doing, I did not correct them as I thought having a dedicated line from outside to the digital voip modem would be the ideal situation. Long story short, after running the dedicated cable from outside to the modem, it fired up and immediately gave dial tone. They plugged the modem into one of the nearby jacks (after disconnecting voltage to my telephone line from outside) and I had digital phone service to all of the jacks in my house.
I have been using the digital phone service for only a day, however the call quality is actually better than my old Verizon POTS line. There is no delay or noise in the line and the voices are clear and loud. People can also hear me perfectly. The service should remain up even in a power outage because of the 6 hour battery that comes with the Arris voip modem that Time Warner delivered.
The nice thing about digital phone is that you get a whole bunch of features such as call waiting, caller id, three way calling, call forwarding included with the cost of the line. Of course you also get unlimited long distance calling as well.
Overall I'm very pleased with the digital phone so far. The features, the cost and the service has been excellent. The caveat is that your coax wiring in your residence must high quality and devoid of splitters before the Time Warner digital voip modem. If your call quality is not good, I would recommend running another coax line from outside directly to the voip modem such as what they did with my installation. You would have to have Time Warner come out and do that work of course. I will post updates if I have any problems with the service, or interruptions of service.
Update: Looking great after one week of service! No dropped calls. Perfect audio quality.
Update 08/08/08:
Superb call quality, bulletproof reliability. Telephone service has not gone once in over 3 months. Absolutely no problems, and have been saving over $30 a month!  Highly recommended to others on POTS who are paying way too much money for land line phone service.
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 Review by djrobx
UPDATED: 76 days ago
member for 8.3 years, 4028 visits, last login: a few minutes ago
Valencia,Los Angeles,CA
$24 per month
about 9 days
"Works perfectly. Even fax and 56k dialup connections!"
"Probably not as good in emergency situations"
"Finally, A good value in high quality phone."
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6/28/08
Due to TW dragging their feet on HDTV upgrades, I've decided to try U-verse, and TW's VOIP is just way way too pricey when not bundled with both TV and internet. They could also stand to include voicemail in the price, and add some higher end features. All that said, this phone service was just as reliable and clean as my POTS. No QoS/internet routing headaches.
Original Review:
I switched to Road Runner from DSLExtreme and have been quite pleased with the increased performance. Given that I'm going to stick with cable, I figured I'd look into my VOIP options.
We aren't heavy phone users by any means. But out of the few calls I make, they seem to be just outside of what SBC/AT&T considers a local phone call. Plus, I am a stickler for Caller ID and Call Waiting ID. I will not take a call unless I know who it is. The calls I do make, I need them to be high in quality. I walk people through computer stuff all the time, and that demands a clean, clear, problem free line. Though I don't use it much, those needs result in a bill that is just too high from SBC/AT&T. I have cell service here but it's too marginal to go cell only.
I considered Vonage or SunRocket, but I really don't need unlimited national calling. I also tend to be a heavy data user and having used plenty of Internet VOIP based products in the past, I know the sorts of nonsense that can happen if QoS isn't set up properly. Plus, news about Verizon's lawsuit against Vonage got me worried and I didn't want to trust my important communications to a relatively unknown outfit like Sunrocket. Boy I'm glad I went with my gut.
Time Warner's California Unlimited phone product suits me PERFECTLY. After multi-product discounts, it's $25 per month.
I ported my number. The installation was painless as can be. The day of the installation, when the installer arrived, my AT&T landline was taking calls. By the time he left, my new Digital Phone service was taking them. He replaced my Ambit modem with an Arris Touchstone modem.
Today I needed to fax something out, so I dug up a 56k modem and got it hooked up. Could TW's voip handle faxing? It went out without a hitch! For kicks I tried dialing up Earthlink and got a solid 50k connection. Hell this is better than the POTS line I got from Pacific Bell that could barely hold a 28.8 connection!
About the only thing I can really nitpick at is the price. I think $19/month would be the sweet spot for this. Aside from that it's been wonderful in every respect. Used it for over a month now without the slightest oddity or hint that I'm using anything less than a real telephone line. Not a dropped call. Not a garbled voice to another landline. Happy!
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 Review by pitroad01
UPDATED: 80 days ago
member for 2.2 years, 545 visits, last login: a few hours ago
Raleigh,Wake,NC
$14 per month (24 month contract)
about 4 days
"Call Quality; Reliability"
"20 to 35 minute hold times to speak to anyone"
"Excellent VOIP but terrible customer service"
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I recently added digital phone service to qualify for the 'Price Lock Guarantee' promotion of $119 per year for 2 years. I had TW digital phone several years ago and thought the service was excellent but switched to Vonage and then SunRocket because of the cost. When SunRocket bellied up I decided to go cell phone only and have been that way since. With this PLG promotion I am paying only $12 + taxes extra a month for the phone service so I figured I'd give it a try. Here is my experience .....
Installation : disappointed in the quality of the installer as it turns out he was a plug and play type at best. He could not figure out the user ID / password for the cable modem and just gave up. It was apparent he was not very experienced at digital phone installation. When he left I googled and located the user id and password for my cable modem and saw where my downstream and upstream power levels were not adequate (thanks to the dsl forum). I called and scheduled for a technician to come out a few days later. He was able to make changes and bring the levels up to where they should have been.
Customer Service : I have had to contact customer service on several occasions since this new service was installed. I had problems accessing the digital phone web site and my on-screen caller ID was not activated from their end (had to call for each one of my TV's separately). On each occasion I have had wait times of between 20 and 35 minutes to speak to someone. This is just not acceptable in my book. You sell me a service but don't want to adequately staff your help desk. Out of desperation I even tried their on-line 'Chat' help. What a joke that was. I feel sure I was 'Chatting' with someone in India (their terminology was exactly like that of all the other outsourced help desks ... the only difference was I was reading instead of listening). This was a total waste of time and I even had to load some activeX crap to get it to work.
Bottom Line: I have 2 months to opt out before it would cost me to terminate the PLG package. As much as I like the quality of the digital phone service at this rate it really scares me what will happen if I experience problems in the future. My Cable TV and RoadRunner service have been rock solid for years and maybe the bundled package will stay that way. Glad I have a while to let my disappointment and anger subside before I have to make a finial decision.
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 Review by TransitMan
UPDATED: 106 days ago
member for 8.1 years, 3840 visits, last login: a few hours ago
Dayton,Montgomery,OH
$70 per month
about 14 days
"2 lines, unlimited local and long distance (CONUS and select locations)"
"None."
"Better Than AT&T"
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Earlier this year, I returned to TWC Digital Voice, as my experience with TrueVoice from ELK left a very bad taste in my mouth. With the one line, everything worked as expected.
Fast forward to December this year, and I decide to look at the cost of AT&T with all the features I needed, and decided to drop them and port the home number over to TWC Digital Phone. I get everything I need on both lines for around $70.00. With AT&T, just one line alone would have run me almost $80.00 plus fees and taxes.
I am satisfied with TWC Digital Phone and will not be looking back.
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Update - 7/28/08
Still going strong with TWC Digital Voice.
Calls are crystal clear and have not experienced any dropped calls or other service related issues.
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Time Warner VOIP
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TW horrible service!
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