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Review by chilibball See Profile

  • Location: Glenmont, Albany, NY, USA
  • Cost: $110 per month
  • Install: about 1 days
Very clear voice
None
Great quality service
Web-site:
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Call Quality:
Reliability:
Tech Support:
Value for money:

I already had Internet and cable TV from Time Warner Cable so I added voip from them in about 2004. Overall I would save money from my long distance calling time. Overall cost with it all bundled is about $100. With Time Warner, it is unlimited local and long distance. Other features that came with it were caller ID, caller ID on TV, 411 and more that are too long to name. All I had to do to install it was go and pick up a new cable modem from tv local office and connect the phone line to it. It couldn't have been easier.

member for 15.3 years, 709 visits, last login: 9.7 years ago
updated 15.3 years ago


Review by kpummill See Profile

  • Location: Anaheim, Orange, CA, USA
  • Cost: $69 per month
  • Install: about 10 days
Quick and Easy installation. Worked first time. Combined with internet service.
So far so good. I have nothing negative to say yet.
I am paying more for VOIP with Internet on cable than with AT&T DSL but seems worth it now.
Web-site:
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Dumped my AT&T voice and DSL service. I have been calling a lot lately to fix static on the voice side and dropping DSL. Works OK for a few days and then right back to a bad connection. I have been waiting years for their fiber network. I live in a major metropolitan area but still do not have the fiber service. Switched to Time Warner for internet and VOIP. Order online was extremely easy. Installation went extremely smooth. Once all of the cable connections were installed to my property it took the technician only 5 minutes to bring up the internet service and have my existing voice number ported over. Everything worked immediately.

member for 22.6 years, 169 visits, last login: 12.2 years ago
updated 15.3 years ago


Review by Nymostwanted See Profile

  • Location: New York, New York, NY, USA
  • Cost: $39 per month
  • Install: about 19 days
Cheaper Than Verizon
None So Far
If You Can Get It, Get It
Web-site:
Ease of Installation:
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I ordered the Time Warner Triple Play on the 13th. By the 16th, I had Internet and Cable TV. Since I opted to get my number ported, I was given an install date of the 25th for Digital Phone.

On the 20th, I received a call from Time Warner telling me that the order for the porting was rejected. I acknowledge that that was my fault due to the Verizon account being under my mom's name and the Time Warner under my dad's name. Fixed that and got an install date for the 31st.

Today, they came to my house. Installed the Digital Phone without a hitch. Due to the very last minute, I had Verizon. Then, the tech called and ported the number. NO DOWNTIME!! Made a test call to some friends in California ( long distance from NY) and it was working beautifully!

So far, very pleased with service!

Update: 5/20/06

Two months later and still happy with my decision to drop all connections with Verizon. Not only do I get all my services under one bill, but the customer support is great! If I call 611, someone picks up immediately! Recently, there was an emergency, my mom dialed 911 and someone responded immediately!! Great!! The service has been rock solid and the only thing I can say is that there is a 2-3 second delay from the time I hang up to the call being actually hanged up. But I can live with it! Love the free long distance as I can now call my cousin to Puerto Rico without having to use my cellphone and wasting my minutes. My dad also used his cellphone to make long distance calls, not anymore! Hopefully, they will add the on-screen caller ID and also offer a low-cost second line. I also took on whole house VoIp. After canceling my other line with Verizon, I disconnected all wiring. It was a breezy since the installer had left a special phone jack installed. Just some rewiring and bam! Thanks Time Warner!



Update: 09/30/06

Service still as good as what I signed up for. Lost some points on the rating because I was trying to get International Calling unblocked, and it was a hassle. They assured me that it was unblocked, when it was blocked. Whatever, less money for them. Also, the website only allows you to see long distance calls, not all calls like other. Lost some points on value for money because others offer more feature and website rich services. Still sticking with them because of call quality and the fact that the VoIp never touches my internet bandwidth, which is a great plus, difference between a clear and choppy call. Thanks TWC, now get me On Screen caller ID and 3-way calling, and fix your website!

Update: 11/04/08

Everything is still working as it should. It appears as if Time Warner has heard my pleas, as they have implemented On-Screen Caller-ID and 3-Way Calling. Downtime has been VERY minimal, if any.

member for 19.7 years, 2019 visits, last login: 3 days ago
updated 15.4 years ago


ITALIAN926
join:2003-08-16

2 edits

ITALIAN926

Member

.

Time Warner in NYC is garbage for their triple play. Out of curiousity, whats your blazing fast cable modem speed? 384 or 768k LOL. I love when these cable companies rip on DSL speeds then cant deliver the speeds themselves.

.. and by the way, you can get unlimited local and long distance from Verizon for $30 a month now in NYC. Its not even worth switching to voIP anymore and sacraficing the reliability of a landline.

Nymostwanted
Who Cares?
Premium Member
join:2004-06-25
Bronx, NY

Nymostwanted

Premium Member

Re: .

I signed up for the 129.95 Triple Play. My speeds are 5.0/384.
emsurfer
join:2001-12-27
92010-5549

emsurfer to ITALIAN926

Member

to ITALIAN926
I cannot stand cable companies either. I too prefer DSL (FIOS > DSL >>> Cable) But why rip on his good experience with Time Warner? You should have seen his come-back coming a mile away.

ITALIAN926
join:2003-08-16

ITALIAN926

Member

Re: .

No its not a rip, Ive seen TWC's advertisements for their triple play for $99 a month. In the fine print its 368k for "blazing fast internet" haha Makes me laugh. $30 a month extra for a normal speed broadband.. not sure the deal is as good as its supposed to be.

Nymostwanted
Who Cares?
Premium Member
join:2004-06-25
Bronx, NY

Nymostwanted

Premium Member

Re: .

My parents used to pay 180 per month to Verizon for telephone and Internet, seriously. Turned out that for some reason my mom's account couldn't go on a low rate unlimited plan, and my mom talked a lot!
So when we saw the Triple Play, it seemed like the best deal in town....
I am awaiting FiOS, but since I live in NYC ( Manhattan ), I'm not holding my breath..

ITALIAN926
join:2003-08-16

ITALIAN926

Member

Re: .

Thats weird.. Is your moms line a business line? All NYC residents can get the unlimited calling "Freedom" package which is now $30 a month. For someone to have the $15 768k DSL and unlimited calling should not be more than $60-65 a month after taxes and fees. $80 a month w/ 3000k down dsl.
emsurfer
join:2001-12-27
92010-5549

emsurfer

Member

Re: .

$30/month for unlimited analog land-line is a great deal. Here in the Bay Area, California, I was paying $76/month (including taxes) with SBC for phone service only. Now AT&T has taken them over so I am not holding my breath for things to get better. I switched to VoIP last month through my FIOS ISP, Paxio (www.paxio.com). Now I pay $48.50 (Fiber service with symmetric 12Mbps/12Mbps) and $28.50 for the VoIP portion. Stateside, it's crystal clear; overseas, it's pretty good, certainly not worse than SBC and usually clearer.

How is it that places in Long Island have Verizon FIOS before Manhattan???

Rob A
Adjusting
Premium Member
join:2005-01-17
Pompton Plains, NJ

Rob A

Premium Member

Not cheaper than Verizon

Time Warner's VOIP is not cheaper than verizon. Verizon Freedom Essentials is $34.95/month or $39.95/month (outside NYC). Also Verizon Voicewing (voip), which offers the exact same stuff as time warner voip is only $24.95/month for unlimited calling.
hottboiinnc4
ME
join:2003-10-15
Cleveland, OH

hottboiinnc4

Member

3-way

3-way is offered to Mid-Ohio customers free but you have to sign up on their website to have it turned on. It also can take up to 5 business days it says.

But having International block turned off is a pain. I have family that lives in UK we can't call their cell phone if we need them for something we either have to wait or use my cell phone.

Nymostwanted
Who Cares?
Premium Member
join:2004-06-25
Bronx, NY

Nymostwanted

Premium Member

Re: 3-way

Yeah. Other markets have it. They were going to push it out here in NYC, along with faster RR speeds but the power outages pushed them back.
Why is international unblocking so difficult?
hottboiinnc4
ME
join:2003-10-15
Cleveland, OH

hottboiinnc4

Member

Re: 3-way

For 3-way keep looking on the TWC website for NYC. They're should be an ad on the front page for it when its available; it would be one of those that rotates. But when I asked about getting the block off again they said it can take up to 3 business days but T3 is the one that handles it. You may one to ask directly for them. But really no answer on why it is blocked. I asked them why not just leave it unblocked until someone wants it blocked. Especially if the people that use is is a very low percentage.

Review by Sureshot See Profile

  • Location: Milwaukee, Milwaukee, WI, USA
  • Cost: $39 per month
  • Install: about 14 days
Cheaper then ATT&T
I wish it had call blocking
worth the money.
Web-site:
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Initial install was fast. I ended up with a new cable modem (Arris TM402G). You can buy and install up to two battery backups for the modem. Although I have not looked into this yet.

The first day upon hook up, I had a problem where I could here the person on the other line but, they couldn't here me. I called TWC and they explained to me that it takes up to 72 hours for provisioning (the seperation of the line from the previous phone company). I have had no problems since.

I see no difference in phone quality what so ever. It's as if nothing changed. All in all I am satisfied with the service. I do wish they would offer call blocking though.

**UPDATE** June 7th, 2006.

Smooth sailing all the way. No problems what so ever.

**UPDATE** October 29th, 2008.

I no longer have a TWC package since moving.

member for 23.6 years, 2696 visits, last login: 2.8 years ago
updated 15.4 years ago


Sureshot
Cellar Dweller
Premium Member
join:2000-08-15
Woodruff, WI

Sureshot

Premium Member

**UPDATE** August 18th, 2006.

We had a huge storm here a few weeks ago and it seemed to have fubard our Arris TM402G modem. Speeds were fine but, we ended up with static on our phone lines. They came out August 12th on time and installed a new modem. Scientific-Atlanta DPX2203. Latest speed test is:

2006-08-16 16:51:53 Speed test @ dslreports-west2.speakeasy.net 4592/354 kbps
No more static as well.

Review by ds5v50 See Profile

  • Location: Fremont, Sandusky, OH, USA
  • Cost: $29 per month
  • Install: about 7 days
Call anywhere for free
No Electricity no Phone.
Good for the $ But not as reliable as copper.
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I have had the VOIP for 3 years now, other then the loss of service during a power outage, I have really no complaints about it. I got VOIP/Digital Phone with a triple play package. The price for all of it started at 132.00 and is now at 140.00 I can't complain about that either,, Over All I try to recommend TW triple play to people looking for decent priced service.

member for 21.1 years, 6477 visits, last login: 15 days ago
lodged 15.4 years ago







Review by mckenna797 See Profile

  • Location: Astoria, Queens, NY, USA
  • Cost: $39 per month
  • Install: about 20 days
Excellent sound quality, caller ID with name works
None
My wife and i love it save a ton of money over verizon unlimited local calling and our old long distance carrier
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We we had our install completed and it was painless, Verizon Ported the number finally , Our building Intercom works just fine, all 3 phones connected work, this includes a cordless , We have no slow downs when we our using road runner and phone at the same time, all features of phones work, Bottom line if you have it avalible get it ,

UPDATE May 11 2005

Well here is an update
We still Love Digital Phone, used call forwarding to my cell and worked flawlessly,
Caller Id With name still is working fine, Long Distance call quality excelllent, all in all great service have not had any problems with the service since day One, i highly recommend it

Update June 4, 2005
it is still working flawlwss, even out of state calls are displaying with name which rarley happened with Verizon still loving it

July 7, 2005
still working great no problems whatsoever,

Aug 10,2005
Still no complaints,

Sept 1 ,2005
the site asked me yo update this review
still a great service no problems what so ever,

Oct 5 2005
still a great service and no problems

Janurary 7 2006
still having great service, and no problems we will have had digital Phone 1 year in March, and we still recommend it to freinds and family

March 2006
we have had digital Phone from TWC for a year now and still works great no problems to date

Friday July 21 2006
Well we had our first digital Phone outage on tuesday evening, We also lost Road runner and our cable TV , All due to the power Outage Here In North West Queens, But to Time warners credit everything was back up and running in a little over an Hour

December 1 2006
Time for an update

Digital Phone is still working Great
We have had One Outage on Thanksgiving for a couple of hours, But that was probably due to all the upgradeing TWC of NYC is doing. all most forgot we have used our fax machine(Panasonic KX-FHD331) several times with no Problems

Aug 20th 2007
still works great no problems\

system asked for an update and still have no problems

March 1st 2008
system asked for a update
service still working as advertised

October 12 2008
site wanted an update
still works great and we now have caller ID on tv works great

member for 19.6 years, 9015 visits, last login: 1 year ago
updated 15.4 years ago


Review by djrobx See Profile

  • Location: Valencia, Los Angeles, CA, USA
  • Cost: $24 per month
  • Install: about 9 days
Works perfectly. Even fax and 56k dialup connections!
Probably not as good in emergency situations
Finally, A good value in high quality phone.
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6/28/08

Due to TW dragging their feet on HDTV upgrades, I've decided to try U-verse, and TW's VOIP is just way way too pricey when not bundled with both TV and internet. They could also stand to include voicemail in the price, and add some higher end features. All that said, this phone service was just as reliable and clean as my POTS. No QoS/internet routing headaches.

Original Review:

I switched to Road Runner from DSLExtreme and have been quite pleased with the increased performance. Given that I'm going to stick with cable, I figured I'd look into my VOIP options.

We aren't heavy phone users by any means. But out of the few calls I make, they seem to be just outside of what SBC/AT&T considers a local phone call. Plus, I am a stickler for Caller ID and Call Waiting ID. I will not take a call unless I know who it is. The calls I do make, I need them to be high in quality. I walk people through computer stuff all the time, and that demands a clean, clear, problem free line. Though I don't use it much, those needs result in a bill that is just too high from SBC/AT&T. I have cell service here but it's too marginal to go cell only.

I considered Vonage or SunRocket, but I really don't need unlimited national calling. I also tend to be a heavy data user and having used plenty of Internet VOIP based products in the past, I know the sorts of nonsense that can happen if QoS isn't set up properly. Plus, news about Verizon's lawsuit against Vonage got me worried and I didn't want to trust my important communications to a relatively unknown outfit like Sunrocket. Boy I'm glad I went with my gut.

Time Warner's California Unlimited phone product suits me PERFECTLY. After multi-product discounts, it's $25 per month.

I ported my number. The installation was painless as can be. The day of the installation, when the installer arrived, my AT&T landline was taking calls. By the time he left, my new Digital Phone service was taking them. He replaced my Ambit modem with an Arris Touchstone modem.

Today I needed to fax something out, so I dug up a 56k modem and got it hooked up. Could TW's voip handle faxing? It went out without a hitch! For kicks I tried dialing up Earthlink and got a solid 50k connection. Hell this is better than the POTS line I got from Pacific Bell that could barely hold a 28.8 connection!

About the only thing I can really nitpick at is the price. I think $19/month would be the sweet spot for this. Aside from that it's been wonderful in every respect. Used it for over a month now without the slightest oddity or hint that I'm using anything less than a real telephone line. Not a dropped call. Not a garbled voice to another landline. Happy!

member for 23.8 years, 10552 visits, last login: a few hours ago
updated 15.6 years ago


Review by TransitMan See Profile

  • Location: Dayton, Montgomery, OH, USA
  • Cost: $70 per month
  • Install: about 14 days
2 lines, unlimited local and long distance (CONUS and select locations)
None.
Better Than AT&T
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Earlier this year, I returned to TWC Digital Voice, as my experience with TrueVoice from ELK left a very bad taste in my mouth. With the one line, everything worked as expected.

Fast forward to December this year, and I decide to look at the cost of AT&T with all the features I needed, and decided to drop them and port the home number over to TWC Digital Phone. I get everything I need on both lines for around $70.00. With AT&T, just one line alone would have run me almost $80.00 plus fees and taxes.

I am satisfied with TWC Digital Phone and will not be looking back.
******************************************************
Update - 7/28/08

Still going strong with TWC Digital Voice.
Calls are crystal clear and have not experienced any dropped calls or other service related issues.

member for 23.5 years, 8055 visits, last login: 7 days ago
updated 15.7 years ago


Review by TTcntrctr101 See Profile

  • Location: Westminster, Orange, CA, USA
  • Cost: $29 per month
  • Install: about 10 days
no problems since install quality is great
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the install was fast and easy I had twc hsi so to switch the phome service was just to swap the equipment and tie into the existing house wiring.

member for 16 years, 52 visits, last login: 14.8 years ago
lodged 15.8 years ago







Review by medbuyer See Profile

  • Location: Memphis, Shelby, TN, USA
  • Cost: $45 per month
Very reliable connection....
none so far
best bang for the buck!
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I've had this for months now and I love it.....

update 02.29.07 moved to AT&T / Bellsouth

member for 20.3 years, 6275 visits, last login: 1 day ago
updated 16.1 years ago