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I already had Internet and cable TV from Time Warner Cable so I added voip from them in about 2004. Overall I would save money from my long distance calling time. Overall cost with it all bundled is about $100. With Time Warner, it is unlimited local and long distance. Other features that came with it were caller ID, caller ID on TV, 411 and more that are too long to name. All I had to do to install it was go and pick up a new cable modem from tv local office and connect the phone line to it. It couldn't have been easier. member for 15.3 years, 709 visits, last login: 9.7 years ago updated 15.3 years ago
Dumped my AT&T voice and DSL service. I have been calling a lot lately to fix static on the voice side and dropping DSL. Works OK for a few days and then right back to a bad connection. I have been waiting years for their fiber network. I live in a major metropolitan area but still do not have the fiber service. Switched to Time Warner for internet and VOIP. Order online was extremely easy. Installation went extremely smooth. Once all of the cable connections were installed to my property it took the technician only 5 minutes to bring up the internet service and have my existing voice number ported over. Everything worked immediately. member for 22.6 years, 169 visits, last login: 12.2 years ago updated 15.3 years ago
I ordered the Time Warner Triple Play on the 13th. By the 16th, I had Internet and Cable TV. Since I opted to get my number ported, I was given an install date of the 25th for Digital Phone. On the 20th, I received a call from Time Warner telling me that the order for the porting was rejected. I acknowledge that that was my fault due to the Verizon account being under my mom's name and the Time Warner under my dad's name. Fixed that and got an install date for the 31st. Today, they came to my house. Installed the Digital Phone without a hitch. Due to the very last minute, I had Verizon. Then, the tech called and ported the number. NO DOWNTIME!! Made a test call to some friends in California ( long distance from NY) and it was working beautifully! So far, very pleased with service! Update: 5/20/06 Two months later and still happy with my decision to drop all connections with Verizon. Not only do I get all my services under one bill, but the customer support is great! If I call 611, someone picks up immediately! Recently, there was an emergency, my mom dialed 911 and someone responded immediately!! Great!! The service has been rock solid and the only thing I can say is that there is a 2-3 second delay from the time I hang up to the call being actually hanged up. But I can live with it! Love the free long distance as I can now call my cousin to Puerto Rico without having to use my cellphone and wasting my minutes. My dad also used his cellphone to make long distance calls, not anymore! Hopefully, they will add the on-screen caller ID and also offer a low-cost second line. I also took on whole house VoIp. After canceling my other line with Verizon, I disconnected all wiring. It was a breezy since the installer had left a special phone jack installed. Just some rewiring and bam! Thanks Time Warner! Update: 09/30/06 Service still as good as what I signed up for. Lost some points on the rating because I was trying to get International Calling unblocked, and it was a hassle. They assured me that it was unblocked, when it was blocked. Whatever, less money for them. Also, the website only allows you to see long distance calls, not all calls like other. Lost some points on value for money because others offer more feature and website rich services. Still sticking with them because of call quality and the fact that the VoIp never touches my internet bandwidth, which is a great plus, difference between a clear and choppy call. Thanks TWC, now get me On Screen caller ID and 3-way calling, and fix your website! Update: 11/04/08 Everything is still working as it should. It appears as if Time Warner has heard my pleas, as they have implemented On-Screen Caller-ID and 3-Way Calling. Downtime has been VERY minimal, if any. member for 19.7 years, 2019 visits, last login: 3 days ago updated 15.4 years ago
Initial install was fast. I ended up with a new cable modem (Arris TM402G). You can buy and install up to two battery backups for the modem. Although I have not looked into this yet. The first day upon hook up, I had a problem where I could here the person on the other line but, they couldn't here me. I called TWC and they explained to me that it takes up to 72 hours for provisioning (the seperation of the line from the previous phone company). I have had no problems since. I see no difference in phone quality what so ever. It's as if nothing changed. All in all I am satisfied with the service. I do wish they would offer call blocking though. **UPDATE** June 7th, 2006. Smooth sailing all the way. No problems what so ever. **UPDATE** October 29th, 2008. I no longer have a TWC package since moving. member for 23.6 years, 2696 visits, last login: 2.8 years ago updated 15.4 years ago
I have had the VOIP for 3 years now, other then the loss of service during a power outage, I have really no complaints about it. I got VOIP/Digital Phone with a triple play package. The price for all of it started at 132.00 and is now at 140.00 I can't complain about that either,, Over All I try to recommend TW triple play to people looking for decent priced service. member for 21.1 years, 6477 visits, last login: 15 days ago lodged 15.4 years ago
We we had our install completed and it was painless, Verizon Ported the number finally , Our building Intercom works just fine, all 3 phones connected work, this includes a cordless , We have no slow downs when we our using road runner and phone at the same time, all features of phones work, Bottom line if you have it avalible get it , UPDATE May 11 2005 Well here is an update We still Love Digital Phone, used call forwarding to my cell and worked flawlessly, Caller Id With name still is working fine, Long Distance call quality excelllent, all in all great service have not had any problems with the service since day One, i highly recommend it Update June 4, 2005 it is still working flawlwss, even out of state calls are displaying with name which rarley happened with Verizon still loving it July 7, 2005 still working great no problems whatsoever, Aug 10,2005 Still no complaints, Sept 1 ,2005 the site asked me yo update this review still a great service no problems what so ever, Oct 5 2005 still a great service and no problems Janurary 7 2006 still having great service, and no problems we will have had digital Phone 1 year in March, and we still recommend it to freinds and family March 2006 we have had digital Phone from TWC for a year now and still works great no problems to date Friday July 21 2006 Well we had our first digital Phone outage on tuesday evening, We also lost Road runner and our cable TV , All due to the power Outage Here In North West Queens, But to Time warners credit everything was back up and running in a little over an Hour December 1 2006 Time for an update Digital Phone is still working Great We have had One Outage on Thanksgiving for a couple of hours, But that was probably due to all the upgradeing TWC of NYC is doing. all most forgot we have used our fax machine(Panasonic KX-FHD331) several times with no Problems Aug 20th 2007 still works great no problems\ system asked for an update and still have no problems March 1st 2008 system asked for a update service still working as advertised October 12 2008 site wanted an update still works great and we now have caller ID on tv works great member for 19.6 years, 9015 visits, last login: 1 year ago updated 15.4 years ago
6/28/08 Due to TW dragging their feet on HDTV upgrades, I've decided to try U-verse, and TW's VOIP is just way way too pricey when not bundled with both TV and internet. They could also stand to include voicemail in the price, and add some higher end features. All that said, this phone service was just as reliable and clean as my POTS. No QoS/internet routing headaches. Original Review: I switched to Road Runner from DSLExtreme and have been quite pleased with the increased performance. Given that I'm going to stick with cable, I figured I'd look into my VOIP options. We aren't heavy phone users by any means. But out of the few calls I make, they seem to be just outside of what SBC/AT&T considers a local phone call. Plus, I am a stickler for Caller ID and Call Waiting ID. I will not take a call unless I know who it is. The calls I do make, I need them to be high in quality. I walk people through computer stuff all the time, and that demands a clean, clear, problem free line. Though I don't use it much, those needs result in a bill that is just too high from SBC/AT&T. I have cell service here but it's too marginal to go cell only. I considered Vonage or SunRocket, but I really don't need unlimited national calling. I also tend to be a heavy data user and having used plenty of Internet VOIP based products in the past, I know the sorts of nonsense that can happen if QoS isn't set up properly. Plus, news about Verizon's lawsuit against Vonage got me worried and I didn't want to trust my important communications to a relatively unknown outfit like Sunrocket. Boy I'm glad I went with my gut. Time Warner's California Unlimited phone product suits me PERFECTLY. After multi-product discounts, it's $25 per month. I ported my number. The installation was painless as can be. The day of the installation, when the installer arrived, my AT&T landline was taking calls. By the time he left, my new Digital Phone service was taking them. He replaced my Ambit modem with an Arris Touchstone modem. Today I needed to fax something out, so I dug up a 56k modem and got it hooked up. Could TW's voip handle faxing? It went out without a hitch! For kicks I tried dialing up Earthlink and got a solid 50k connection. Hell this is better than the POTS line I got from Pacific Bell that could barely hold a 28.8 connection! About the only thing I can really nitpick at is the price. I think $19/month would be the sweet spot for this. Aside from that it's been wonderful in every respect. Used it for over a month now without the slightest oddity or hint that I'm using anything less than a real telephone line. Not a dropped call. Not a garbled voice to another landline. Happy! member for 23.8 years, 10552 visits, last login: a few hours ago updated 15.6 years ago
Earlier this year, I returned to TWC Digital Voice, as my experience with TrueVoice from ELK left a very bad taste in my mouth. With the one line, everything worked as expected. Fast forward to December this year, and I decide to look at the cost of AT&T with all the features I needed, and decided to drop them and port the home number over to TWC Digital Phone. I get everything I need on both lines for around $70.00. With AT&T, just one line alone would have run me almost $80.00 plus fees and taxes. I am satisfied with TWC Digital Phone and will not be looking back. ****************************************************** Update - 7/28/08 Still going strong with TWC Digital Voice. Calls are crystal clear and have not experienced any dropped calls or other service related issues. member for 23.5 years, 8055 visits, last login: 7 days ago updated 15.7 years ago
the install was fast and easy I had twc hsi so to switch the phome service was just to swap the equipment and tie into the existing house wiring. member for 16 years, 52 visits, last login: 14.8 years ago lodged 15.8 years ago
I've had this for months now and I love it..... update 02.29.07 moved to AT&T / Bellsouth member for 20.3 years, 6275 visits, last login: 1 day ago updated 16.1 years ago |