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I had signed up for Vonage last summer and tried to do a LNP (keep my existing phone number.) A month went by with no number transfer. I spent hours on hold calling once a week for updates for the next several months with no real action being taken by Vonage. They in fact outsource the line transfer to another company who cares less than servicing Vonages clients. I demanded escalation to mangement on many calls and was always promised a call back which I never received. The Line on a temporary number worked OK, but the lack of service was appauling. After too many lies about the progress on the LNP I finally gave up. Obvisouly Vonage was not going to be able to transfer the line, and although I could have lived without the Number I did not trust them. Lucky for me Time Warner had JUST introduced Digital Phone in my area. I called the local office and in two weeks time had Digital Phone in my house with the Number transffered from BellSouth. It costs a bit more, but you get what you pay for I guess and Time Warner did what they said they would do, provide my existing number on VOIP. The line has been great so far. They replaced my existing Modem with a combination Modem/phone box that has a built in battery supply for power outages. My internet connection speeds did not chnage at all when I am not on the phone and I notice only a small decrease when on the phone. The great thing is I hear no loss of quality on the phone even when doing a simultaneous upload and download on my computer of large files. In fact the first conference call I was on peopel said I sounded clearer than before!?! I'm sold. You get what you pay for. I now have reliable connection, a $30 savings on phone over Bell South Unlimited, my same phone number, and Time Warner service and Support at various locations around town. Sorry Vonage. You did it to yourself. member for 19.7 years, 425 visits, last login: 15.6 years ago lodged 19.2 years ago
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