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 Review by Dude111 
UPDATED: 115 days ago
member for 6.3 years, 2521 visits, last login: a few hours ago
 Ballston Lake,Saratoga,NY
 $225 per month
 "All in one"
 "ABSOLUTE GARBAGE....."
 "They should either fix thier network or go out of business!"
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The phone keeps dropping calls,its disgusting!!
An older verizon landline would be MUCH BETTER than this crap!
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 Review by Anonymous_
UPDATED: 352 days ago
member for 5.4 years, 2676 visits, last login: a few hours ago
Palmdale,Los Angeles,CA
Contract price not specified.
 about 30 days
"..Sound is great in all but"
"LOST PHONE Number ad says you can keep it but they f88k up the papper work so no more phone number"
"Perfect Sound but if it goes out you will not be able to CALL them LOL!"
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Aug 30 2007
There is Feedback on intercoms
but over all the sound is Ultra Sharp better then POTS
install took 45 min's
came with internet
10/1
techsupport sucks (Long Holds sometimes) website is confuseing needs flash etc
1/18/08
went out many times in 4 days in a row
3/4/08
They lost the phone number that was being used
They forgot to do some paperwork and ATT took the number back
UGH!
6/19/08
no issuses so far no outages....
Lots of spamming from telemarketing on the Used number
7/21/08
Reliability: is getting poor
many outages in the past few days
Tech Support blows as there is no way to call them when it goes out
10/14/08 We moved to a new place they F$%&#$%^ up the install
they gave us a new phone number we got pissed and called them to fix it
also got a 60$ credit
:|
10/26/08
modem not syncing at all
No way to call them
I DO NOT WANT TO WASTE cell phone min's 1-2 hours worth
12/4/2008
Few outages in the last month
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Review by amge63
Posted: 1.2 years ago
member for 1.2 years, 0 visits, last login: 1.2 years ago
Erie,Erie,PA
$33 per month
about 7 days
"Cheap"
"Inconsistent service, frequent outages"
"Not worth the savings when you lose service all the time"
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This is part of the bundled telephone, internet and cable package. The service and response has been dismal. The cable was out for 3 months, VOIP phone experienced frequent (once a week) outage. Sometimes it resets within a few minutes, other times it's out for hours. Everytime Time Warner schedules an 8am-8pm all day appointment for me to be around to fix it. Out of the 9 appointments, they only showed up 3 times.
The best one was when we called to check on the appointment status - the Time Warner customer service read the notes the technician had put into the system: "Showed up for appointment at 12:16pm, no one home." When asked what time it was RIGHT NOW - the customer service person replied: "12:10pm - Oh, I guess I should get them to go back out there." The guy never showed up.
Terrible customer service in person and on the phone. We'd dumping them. Never again.
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 Review by Cool Dude
UPDATED: 1.4 years ago
member for 9.2 years, 3609 visits, last login: 2 days ago
Erie,Erie,PA
Contract price not specified.
"Not much!"
"Where do you start!!"
"Time Warner is far away from being a reliable cable company!"
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Support is weak! Quality of service is horrible!! Lack of substance!! Basically not worth the money!!!! Looking into going with Direct TV can't be much worse!!!
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Review by DallasMike
UPDATED: 1.6 years ago
member for 1.6 years, 10 visits, last login: 90 days ago
Dallas,Dallas,TX
$178 per month
"sound quality was good"
"too many outages"
"Not rock-solid reliable"
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All -
Moved from AT&T to Time Warner for Internet and Phone a few months ago.
Service quality was good - when it worked.
I have had six outages, ranging from a few minutes to half a day, since I switched.
I'm moving back to ATT, where I never had an outage of phone or Internet.
Mike
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Review by txholdem4
UPDATED: 2.3 years ago
member for 2.3 years, 23 visits, last login: 3 days ago
Plano,Collin,TX
$48 per month
"voice quality"
"pricey"
"not worth the extra $$. Bad customer service."
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I was an ex-Comcast digital phone customer that TWC took over. For 2-3 yrs, my monthly local bill was $32.65 (incl all taxes). 3 mnths ago, TWC converted me to VOIP and promised to charge me only 29.95 for an unlimited texas plan. However, after the promotional period of 3 mnths ended, they started charging me 39.95 (= ~48 after taxes). Many calls and emails have had no impact.
Needless to say, I'm dropping them immediately
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 Review by mindypin
UPDATED: 2.3 years ago
member for 6.8 years, 71 visits, last login: 63 days ago
San Antonio,Bexar,TX
$51 per month
about 14 days
"Much cheaper than traditional phone service, unlimited long distance"
"SOLD the new number to telemarketers, although I requested it to be unlisted"
"Dropped them after weeks of numerous telemarketing calls"
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I had digital phone service for the last two years with TWC. It wasn't until I changed my phone number through them that I got bombarded with telemarketing calls from the second or third day onward. This went on for weeks, although I had specifically requested an unlisted, non-published number at the time I placed the order. I also began receiving lots of junk mail addressed to me in those "welcome to the neighborhood" ad packets you get when you move to a new address although I have lived here five years. I have since found out that TWC is selling digital phone customers' new numbers to telemarketers. The calls were so numerous I actually turned off my ringer for a while. I made note of some of the numbers on my caller ID, and checked them out at »whocalled.us/lookup/8008452074?r=1. You can see by reading the comments at that webpage that I wasn't the only one affected by this! I felt that I had been sold-out by a company I trusted, so I decided to switch to another VOIP provider. I am much happier now, and the connection is actually better and at half the cost. I think what TWC did was very bad form. Oh, and as a final slap in the face, they had the unmitigated gall to charge me $7.95 for an unlisted, unpublished number!
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Review by papu222
Posted: 3.3 years ago
member for 4.9 years, 3 visits, last login: 3.2 years ago
Brooklyn,Kings,NY
$45 per month
about 18 days
"none"
"doesn't work"
"switched back to verizon"
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there is not a worse company on earth. period. DON'T DO IT. i'm going back to verizon for broadband, as well. i thought there wasn't enough hatred in me to hate a company more than i hate verizon, but ... BINGO, time warner! nice job, motherfuckers
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Review by mrvoice
Posted: 3.6 years ago
member for 8.7 years, 126 visits, last login: 335 days ago
Northridge,Los Angeles,CA
$39 per month
"They send out technicians the same day if you have a problem"
"$39.99 for the same service as viatalk with far less features. the most expensive VOIP I know of"
"$39.99 is insane. Only a monkey would sign up for this if they ever read any voip forums. Or you got $$$ to burn."
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i won't comment on the service as for $11.71 a month viatalk has the most features and the best sound quality on earth.
sunrocket with their $8.30/mo deal for a day was the cheapest for what you get.
I mean how many users can they possibly have on that Digital Phone? These people most not go into sstores and see vonage boxes not that vonage is good but it is $15 cheaper.
Enuff Said
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Review by dltx
Posted: 4 years ago
member for 4 years, 3 visits, last login: 4 years ago
Pinehurst,Montgomery,TX
$39 per month
about 14 days
"unlimited long distance"
"terrible tech support; a little overpriced;bad call quality"
"cheaper than traditional phone lines, but not worth the hassle"
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I've been a Time Warner cable customer for several years. I've had nothing but problems and issues from the beginning. I became interested in VOIP service and decided to sign up. The installation was "ok" for me, but the call quality from the get go was pretty bad. I couldn't figure out why and the tech support couldn't give me any answers. My road runner service works fine (aside from occasional downtime), but for some reason they just couldn't come through with their VOIP. I've had enough with this cable company, and I will be canceling ALL of my services with them. I am getting Dish service, a better form of broadband, and I'm going back to my land line telephone. I wish this could have worked, but I am not going to pay 40 dollars a month for a service that just does not live up to the hype. $40 is a lot of money for me to pay for bad call quality. Sometimes when on the phone the service would just stop working.
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Time Warner VOIP
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TW horrible service!
