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Review by cbrain 
UPDATED: 1.1 years ago
member for 9.5 years, 3548 visits, last login: a few hours ago
 Silver Spring,Montgomery,MD
 $20 per month (month by month)
 about 24 days
 "Great voice quality, no lag, connects quickly, fax & TiVO work"
 "Consistency problems - when things don't work, support can't fix it"
 "great price/feature ratio, very promising, immature company"
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***** update 8-15-2007 *****
Because I stopped using SunRocket for inbound in June, I never felt the same pressure others did. I had previous experience with Packet8 and no interest. Teleblend didn’t feel right to me. I made several attempts to get specific answers but my only successful contact was less than inspiring. I unplugged their service and let my number go. If I needed to switch, I'd wait to see which provider held its price and sold quality ... probably VoicePulse.
»Is Teleblend run by Comedy Central?
»Changing phone number is not so bad.
***** update 7-25-2007 *****
I started using Asterisk when my Sunrocket gizmo went bad, around June 2006. When Sunrocket started changing credentials, I explained my preference and offered to agree to other restrictions in exchange for their acknowledgment of my use of Asterisk. Sunrocket declined so I placed an order to port my number. I then figured out how to use Asterisk with the new system and had no problem with the transition. In early June, I was unable to turn sim ring off from the portal. At the same time I was having reception problems with my cell. When in my basement cell voicemail would answer on the first ring before I could pick up the line. Sunrocket couldn't fix this in a week. At the same time I got notice from the new provider that Sunrocket refused to port number.
I notified everyone in my address book to use another number and told SR to cancel my service. Later that day a level 3 tech called, got things fixed, gave me a direct number and asked how my transition went. I didn't ask for permission but did understand they were not doing anything to stop Asterisk users.
I have been watching the latest segment of the ongoing Sunrocket saga without much personal loss. I can't imagine a worse way for a company or executive to handle a bad situation. On the other hand, Sunrocket seemed to attract difficult customers ... like me. I haven't decided whether to let my number go, use Teleblend or try another port. I know I'll never rely on a single provider.
»Your call is very important to us ...
***** update 3-14-2007 *****
Sunrocket provides great quality service most of the time. When they have problems, communication is non existent and they fix things on their own timetable. Support is by script kiddies, many have no basic knowledge of the underlying technology. Some upper level techs are excellent and follow up, but, it can take weeks to get to them. Sunrocket could be a great service but it’s not there yet.
***** update 11-21-2005 *****
My SunRocket service has worked well since 10-30-2005. When it works it is a great service. Why can’t SR keep it working consistently? Before ordering I noted the BBR reviews showed users either loved or hated SunRocket. At the time most loved it. SunRocket still has real fans which don’t seem to believe the people with problems. As good as SunRocket service can be, the company is not able to properly support their customers with problems.
***** update 11-1-2005 *****
SunRocket had a long outage around 9-1-05 which left my service with an echo and frequent short outages. I noticed they updated the gizmo firmware around the same time. I sent email, tried chat when available and called support more than once a week for 60 days. SunRocket’s tier 1 support could not fix the problem and promised to have upper level support call. In 60 days I did not receive a single call or email from support. At 50 days I called and told tier 1 I needed to speak directly with an upper level engineer or the cancellation department. She was unable to contact tier 2 so promised to overnight a new gizmo. When it didn’t arrive 2 days later I again called and was told it went out that day. Two days later I called and was again told it went out that day but they could not give me a tracking number or connect me with tier 2. No gizmo for the next 4 days. I sent an email describing my situation to a marketing person that had answered an earlier plea for help. He answered that an upper level engineer would call me by the end of the day Friday. No call. Saturday Morning I received notice the new gizmo had shipped with a tracking number. When I got home that evening my service was dead. »[SunRocket] Anyone down 10:30PM Saturday?
I called support who decided the new gizmo’s info was probably put into their system killing my current service. She was unable to restore service and said she would check with her superior and call me back within 30 minutes. NO CALL!
Service was still down Sunday. I decided to play and stay on the line until my service was restored. The first 2 techs eventually put me on hold and left me until I was disconnected. I left both my cell and Verizon numbers but neither called me back. The third tech was also unable to restore my service and finally said she must leave the call and have tier 2 call me. I asked her to read SunRocket’s log and verify that this had gone on for 60 days and to check my log to see if there was a single return call from a SunRocket number. She put me on extended hold then connected me with an intelligent, friendly, knowledgeable tech. Within minutes he had my service working at great quality without echo for the first time in 2 months. He called me later that day to confirm everything was working. Quality is again excellent.
The time I spend babysitting this service is simply not justifiable. People no longer call me on this line because of the inconsistencies. When it works the quality is great but now is not the time for anyone new to try SunRocket. I hope they get things together soon but I’m looking at alternatives.
***** update 8-16-2005 *****
My service again became completely inconsistent. Ring count was never consistent. This went on for 2 weeks and support was no help. I called and offered a friendly ultimatum. An upper level engineer called on a Friday and spent about an hour calling and observing my line. He acknowledged the problem, had no solution but said he would work on it. On Monday he reset the account and again did a series of tests that produced inconsistent results. He then suggested he use a gizmo at his end and had me unplug mine. Things worked. SunRocket replaced my gizmo and everything including ring count has worked predictably for 2 weeks since. Quality is excellent.
***** original reveiw 6-02-2005 *****
I signed up for SunRocket on 4-25 but had problems which left the service unusable until 5-19. Currently my service is working well and I plan to keep it based on my research and the past weeks performance. SunRocket had several network outages in the past month which I understand are unusual. Quality is excellent with no echo or perceptible lag, dialing responsive with quick call completion and no dropped calls in the past week. Fax and TiVO have been 100% successful after the 4.54 firmware update, tone and IVR work. I’m now just starting to use SunRocket for real calls and the features seem to work as expected. I’ll know more on that in the next few weeks. SunRocket completed LNP transfer of my Packet8 number in 32 days with virtually no downtime and no known lost calls.
Fax & TiVo
»SunRocket fax discovery
LNP - porting from Packet8
»LNP - Packet8 to SunRocket sucess
my fix
»[SunRocket] Question about SR voicemail?
*MOnOwall is a major reason for my success with VoIP. If you don't love your router, try it. »m0n0.ch/wall/
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 Review by N9MD
UPDATED: 1.3 years ago
member for 4.1 years, 1677 visits, last login: a few hours ago
Wayne,Passaic,NJ
Contract price not specified.
"None, now"
"The people who ran SR ran away"
"Farewell!"
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-------------------------
UPDATE 7/29/08
-------------------------
I am modifying my Review just a bit since, as memory serves me ('cause it was a long time ago), the Ease of Installation was "easy".
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UPDATE 6/24/08
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I am just bumping my Review to keep SR on the GBU list ... and to change my 100% across the board ratings to 0%.
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UPDATE 7/13/07
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Friday the 13th. SunRocket is no more! Out of a sense of compassion and sympathy, I am raising my Review Criteria to 100% across the board.
Farewell shrill warbler, choral chirper, bird of my youth.
Note: Answer to "I've learned to appreciate what I'm missing" is NOTHING!
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UPDATE 7/2/07
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The SunRocket pilot light has gone out.
Billing has unimproved --- I was double billed for my Annual Plan renewals on two SR accounts. Two trouble tickets to call attention to this situation were answered by two different reps --- and the answers to the same issue were diametrically opposed. One rep said "Yes, you're right. We'll issue a credit." The other rep replied "I do not see any problem with your account!"
The voice quality with the original SR Telco AC211 gizmos on these accounts has continued to be terrible --- with a moderately loud background white noise (hissing) that sounds like a Fisher-Price Walkie Talkie. Calls only go thru about 75% of the time, which does not happen using my PAP2s with other providers with the same router and cablemodem.
At least, I've not gotten any recent phantom calls.
There is no apparent forward movement in the technological arena --- "failover", softphone, BYOD.
I suspect SR will not be in business as SunRocket within the next 4 to 6 months, based on their failure to obtain additional funding to pay their bills --- even though they've just recently shed 25% of their employees (from just below the CEO to just above the office cleaning staff). I've just started porting over my remaining SR HH#s and Sig#s to other providers --- no longer putting all my eggs ("numbers") in one basket.
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UPDATE 3/25/07
-------------------------
Well, the glow is fading with SunRocket.
The Billing has improved, but I still cannot tell when my accounts are up for renewal. And I still have no way of knowing if some accounts were given the one-year free extension as promised by SR-CSRs.
I’ve not had any recent Customer Service contact, so I can’t update my opinions in this area.
The voice quality with the original SR Telco AC211 gizmos on six of my earlier accounts has deteriorated dramatically. --- The constant popping noises have been there from the get-go, but now the other side’s voices are fuzzy, gurgly, and sometimes even unintelligible --- and that’s if my calls even go thru on the first try. Using my PAP2 adapter with other VOIP providers (ViaTalk, VOIPo, VoiceStick, GizmoProject, StanaPhone) on the same network lines with the same ISPs and CableModems and Routers gives me excellent audio.
The absence of long overdue "failover" and the historical unavailability of Nomadic E911 continues to bug me --- as does the conscious decision on the part of SR to forbid the use of softphone/BYOD connectivity.
More recently, I’ve been frustrated by the middle of the night phantom calls from unknown sources --- and the calls I get from people who claim I have just called them (my CID info appears on their phone), but I haven’t.
The recent departure of just about every one of the founding fathers (and mothers) bodes poorly for the future of SunRocket. The remaining execs and department heads are stuck in the same mold --- stalling, making excuses, ignoring input from end-users, and (worst of all) taking away features that were already available to SR customers. I suspect that the Venture Capitalists behind SR are starting to sniff the air --- and the smell ain’t sweet.
I have now begun reviewing my multiple SR accounts to determine what my actual needs are for each individual account --- which calls for judging each of the myriad of "full feature" and "lesser" VOIP providers by what services and features I would really use. Of course, I am looking for value --- but value doesn't equate to cheap. I’ll be porting some SR numbers to other providers; keeping a few SR accounts that still meet my needs for some locations; and canceling the remaining accounts outright.
The moral of this saga, for VOIP customers, is to forget the techie stuff and don't "overbuy" services you don't really need. Analyze your anticipated monthly usage (free plans, per minute plans, fixed monthly or annual plans) and determine which features are important to you (BYOD/SoftPhone use, Nomadic E911, "failover", virtual numbers, caller ID, etc.). And most importantly, as I have learned after almost two years of VOIP-involvement, don't always go for the cheap stuff.
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UPDATE 1/24/07
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I'm up to nine SR accounts (using a mix of all three Gizmos: Telco AC211, Innomedia, LinkSys) --- two homes, two businesses, and three married kids with their own kids. (The unrequested cancellations problem reported in my last update were resolved quickly by the folks in Provisioning who took the time to keep me informed with follow-up phone calls.)
I am still pleased overall with SunRocket's service and features, considering the truly inexpensive pricing when compared to Ma Bell. Most of my accounts are currently running on the "2nd year free" Annual Plan. Yes, I still experience occasional short-lived outages - and - failures to connect on first dialup to a number - and - surprise when the called party picks up the phone even though I did not hear the ring-signal at my end. And I continue to feel that one should always have a PSTN or Cellular backup available.
The reason for this update is to report that, in my opinion, SR has improved nicely in the two areas where up to now they have been notoriously lacking. First, the long-standing horrendous billing system seems to be on its way to becoming a smooth operation. Incorrect charges, inability to determine renewal dates, fouled up invoices, etc. are about to become things of the past --- I hope. Second, the "scary" Level 1 Customer Service center has been moved from off shore to Missouri. Keeping in mind that all call centers for all types of businesses (credit cards, retail sales, cell phone service, POTS support, etc.) are prone to problems in successfully resolving issues on the first try --- and understanding the difficulty in fixing technical issues for non-technical customers with hundreds if not thousands of setup permutations (modems, routers, ISPs, adapters, wireless phones, etc.) --- my more recent contacts with SR CS1 have, in general, yielded reasonable results, even when they must escalate issues to a higher level or specialized department. And Customer Service email responses are starting to make more sense --- with messages that are actually addressing the problems, rather than "canned" responses.
At this point, my remaining frustration relates to the continuing absence of "failover" --- that is, having the SR server immediately recognize that my connection is down (modem, router, gizmo) for whatever reason (power outage, ISP problem, etc.) and forward incoming calls to a number pre-designated by me. This is a long-overdue promise that, thus far, has not been kept by SunRocket.
I've upgraded my Technical Support rating by two notches.
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UPDATE 5/9/06
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With eight current SR accounts (and numerous Signature Numbers), I am still a huge SR booster with regard to the features and pricing structure and, lately, decent reliability. SunRocket Level 1 Customer Service, currently located at a call center in the Philippines, was bad when I posted my first review --- and has become even worse as time has gone by. During a call today to Level 1 CS for a simple request regarding my most recent account activation, I indicated that I had a total of eight accounts in an effort to leverage my request. The request was turned down, which I had fully expected. I was asking to extend my newest account an additional year --- for free, based on my missing the recent 2-day special offer --- and to keep the pair of phones they had sent. The SR response was either keep the phones with no extension of my subscription or return the phones and get the one-year extension. I considered this a reasonable and said so, thanking the CSR and hanging up. (I was at no time facetious, demanding or argumentative.)
On checking my email 30 minutes later, I encountered three separate emails, each one reporting cancellation of an account "at your request" --- which I never requested --- that's three cancelled accounts! Fortunately, I was able to reach Customer Service in Ottawa, Ontario, Canada --- a very helpful and understanding CSR named Jared spent 30 minutes on the phone checking each of my accounts, confirming the three cancellations with absolutely no indication from the original CSR as why the accounts were cancelled. Jared noted that this is most unusual since CSRs are required to note the reason for cancellation on the account screen. I have just received a confirmatory email indicating that the matter has been elevated to Level 3 Tech Support for action. (And to play it safe, I emailed a report of the situation to the head of Provisioning at SR, hoping that he can get one of the higher ups to promptly restore my service and save my phone numbers.)
Bottom line! I really like the SR product. I hope that their plans to move most Customer Service to Ottawa (and some to their home base in Virginia) comes to pass ---- quickly! The current Level 1 CS is abominable.
-----------------------------
ORIGINAL REVIEW
-----------------------------
I've had SR since January 2005 and am now up to six individual accounts with them (some for personal at two homes, others for two small businesses) along with a host of Signature numbers (some of which are forwarded to K7 for incoming faxes). Each home and business has a bare bones POTS on which we receive most incoming calls. And my wife and I each have a cell phone.
Thus, for my personal and small business needs (understanding that others may have differing criteria by which they judge SR), we are getting excellent service and features for the annual $199 cost. We are enjoying significant savings on our out-going calls and incoming faxes --- thereby freeing up the POTS lines for incoming calls. I do not believe that any business should depend entirely on VOIP until the technology has advanced beyond the current standards. But this is no different from when I was a youngster where we picked up a 4-family party line (in a major urban city, not out in the boondocks) and asked an operator to connect us (pre-pulse dialing). Nor is it different from the Radio Shack Model 1 computer with one single sided, single density floppy drive for storage in the 1970s. Not to mention my first "cell phone" which was a bulky setup between the front seats in my car, with the transceiver located in the trunk. We've come a long way in those technologies and I suspect that VOIP will eventually escalate to a level of "high reliability."
My dislikes regarding SR include the poor responses from Level 1 CSRs (which so far have been provided by another company CALLTECH). When I am finally able to reach Level 2 or Level 3 or Provisioning directly, my issues have always been resolved promptly.
And finally (because my fingers are starting to go numb), I really wish SR would activate the failover mechanism whereby incoming calls will automatically be diverted to a specified number when the ISP or Modem or SR itself is down.
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Review by Wisp
UPDATED: 1.5 years ago
member for 4.2 years, 743 visits, last login: 60 days ago
Bryn Athyn,Montgomery,PA
$15 per month (24 month contract)
about 6 days
"There is none right now"
"None"
"POTS is gone"
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nothing good here
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Review by mwf
UPDATED: 1.5 years ago
member for 9 years, 4075 visits, last login: a few hours ago
Salisbury,Rowan,NC
$8 per month (12 month contract)
about 4 days
"Excellent sound quality, cost, number forwarding"
"Company died without warning and I almost lost my phone #."
"Great toy, keep a cell phone handy"
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I have transferred my home phone and business line to Sunrocket. Granted there have been outages, but I find out about them by reading dslreports and not because the phone isn't working.
I dropped Vonage after giving up on them ever supporting faxing that was reliable. I have a electronic fax service is Georgia and forward the 2nd sunrocket number to it. Outbound work
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Review by cahiatt
UPDATED: 1.6 years ago
member for 8.6 years, 1387 visits, last login: a few hours ago
Smyrna,Cobb,GA
$14 per month
about 7 days
"Price, features"
"No longer in business. Now teleblend."
"Great if you've got a backup plan..."
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They started out great but recent and persistent outages have given me a bad taste. And it's not really the outages that turned me off. It's the fact that my primary number has not been able to reveive calls for two weeks. ALL inbound calls get a "this numebr has been disconnected" message. Outbound is fine and inbound on alternate numbers are fine. I keep calling in to open a trouble ticket and the trouble ticket gets closed with nothing ever being done....
9/14/05 - Update -
Well my inbound problem was been determined. Broadvoice ported the number back but never said anything about it. So it isn't a problem with Sunrocket except that it took tech support three weeks to find this information out. My other numbers are working fine and except for their growing pains has been a good service.
12/17/06 - Update -
Service has been pretty decent now that the port problems between Broadvoice and Sunrocket were settled. I think my phone number went back and forth between the two about 6 times total. Pricing is awesome if you can snag a $199 for two deal. But their billing department and tech support is another headache. I keep getting bills for service even though It's pre-paid. No amount of phone calls or e-mails seems to get this sorted out. They just can't comprehend the fact that if it is paid then stop sending bills....
3/28/08 - Well it is Teleblend now. They suck.
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 Review by Moorecards
UPDATED: 1.7 years ago
member for 8.1 years, 4152 visits, last login: a few hours ago
Capitol Heights,Prince Georges,MD
$16 per month
about 19 days
"none"
"everything"
"sucks"
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everyone knows the story but NO NOTICE really bites a big one
wish I could remove this review since they are out of business
Followup comments:  
y2krok00
@ssa.gov
| Sun Rocket Internet Phone It sounds like really a great deal for you...
A few questions I'd like to ask:
What do you have do once you've received the Sun Rocket's equipment (i.e., Modem and phone adapters)?
Did you have to call your local/long distance carrier and ask them to change anything for you before you could start use the Internet Phone of the Sun Rocket?
How's your Wireless in your home, if you have the WiFi in your home?
I'd appreciate your responses for the above questions. I'm trying to find out some more info before converting to the Sun Rocket. | |
| |
Moorecards
join:2001-10-19
USA
 ·Verizon Online DSL
 ·Comcast
| Re: Sun Rocket Internet Phone If your port your number, only thing I did was after it was switched over, called Verizon to make sure my account was closed, but only after my # was changed over. They give you a temp # to use until it is changed. I just hooked the gizmo to my router ( not wireless) . So far, no major problems at all.
--
donmoores.com | |
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y2krok
@ssa.gov
| Were you able to keep your home phone number after switching to the Sun Rocket? If not, I thought that, according to the Sun Rocket, you could keep your home phone number which was issued the Verizon.
It sounded like you had a temporary number when you received the Sun Rocket equipment; then, you had a permanent phone number later from the Sun Rocket. Is that how it works?
Sorry to ask a few more questions... | |
| |
Moorecards
join:2001-10-19
USA | Re: Sun Rocket Internet Phone yes the phone number I had from verizon was changed over to Sun Rocket. Then the temp # sun rocket gave you becomes a extra phone #
--
donmoores.com | |
| | | |
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 Review by TJ_in_IL
UPDATED: 1.8 years ago
member for 3.4 years, 1114 visits, last login: a few hours ago
Winthrop Harbor,Lake,IL
$8 per month (24 month contract)
about 8 days
"Ease of installation, price"
"Tech Support"
"Godd value for the tech savy."
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Update July 19th:
Oh well, fun while it lasted!
Thanks for the education!
This was my first attempt at VoIP service. Although there were a few bumps in the road, overall all is OK. I have 2 seperate lines/accounts with them, and hope things continue to get better.
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Review by dbwilson
UPDATED: 1.9 years ago
member for 9.4 years, 2178 visits, last login: a few hours ago
Fayetteville,Fayette,GA
$16 per month (12 month contract)
about 3 days
"SR out of business, further review is pointless"
"SR out of business, further review is pointless"
"SR out of business, further review is pointless"
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My Other Reviews ·ooma
|
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Review by ODYSSEY
UPDATED: 1.9 years ago
member for 7.9 years, 2677 visits, last login: a few hours ago
Raleigh,Wake,NC
$16 per month (12 month contract)
about 1 days
"Website still works"
"Everything else"
"Gotcha!"
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01/18/06:
Ordered Sunrocket to replace Packet8. Signed up for $199 annual plan. Started the porting process on their website. Website is very nice and full of features. Number assigned is already active, despite not having the gizmo yet. I do not expect the installation to be harder than swapping out Packet8's DTA310 with Sunrocket's Gizmo. I will update update review after install.
01/19/06:
Received Sunrocket Gizmo (and phones). Items packaged sufficiently. Gizmo is bigger than the DTA310. Sunrocket provides simple instructions to install the gizmo. I installed my gizmo behind (not in-between) my router (Linksys BEFSR41 ver1), outgoing and incoming works fine (no port forwarding needed). Gizmo also has a lifeline port, useful for me since local laws require 911 on landlines without service. Call quality is good, about the same compared to Packet8 (Using modded firmware). Only annoyance so far is simple forwarding does not ring in both places. Tech support is unrated since I have not needed to use them yet.
01/29/06: -Porting-
Logged into my account and noticed the number I am porting is listed under number management. It is listed as my signature number currently.
01/31/06: -Porting-
Level3 numbers ring on my Sunrocket line, but all other providers ring on my Packet8 line.
02/12/06: -Porting-
My cell phone rings on my Sunrocket line.
02/18/06: -Porting-
Bellsouth numbers ring on my Sunrocket line. Still e-mail or status change from Sunrocket. I believe my number is now fully ported, so if Sunrocket does not contact me by the end of this week, I plan on contacting them about the status.
3/30/06: Update
Number was ported on 2/11/006, Sunrocket had a delay in sending the email.
07/16/07: Update
Sunrocket is out of business. Phone died ~6pm. SIP servers down. Voicemail Down. Forwarding down. Customer support is gone. All employees have been fired. Started chargeback with credit card. Signed up with Viatalk and porting number out.
07/30/07: Update:
Got a refund unused service via chargeback. Number was ported out in 6 days with no problems.
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 Review by onsitede
UPDATED: 2 years ago
member for 9 years, 2490 visits, last login: a few hours ago
Broad Brook,Hartford,CT
$16 per month (12 month contract)
about 2 days
"Easy Installation"
"Out of business"
"Hrmmm"
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They wene belly up in July 07, I did a chargeback and ported my number to Viatalk
We recently moved to a new location and unfortunatly it does nto have good cell coverage. We used to use VONAGE and was charged a $45 cancelation fee, so I geve them a pass and decided to try Sunrocket.
We received the $199/year with a free 2 handset 5.6 ghz phone set. The equipment arrived in two days. After reading some reviews I was concerned about losing some speed with the gizmo, no such problem and speeds remained high.
so far so good
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