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Review by kb0rpj 
member for 7.2 years, 441 visits, last login: 7 days ago
updated 229 days ago
 Trenton,Grundy,MO
 $39 per month about 3 days "fast, relaible, good local people" "Power outages cause system wide outages." "good ISP, despite problems elsewhere"
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so far the only real issue i've had is power outages knocking out the system.
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Review by GMCTruckee
member for 11.3 years, 619 visits, last login: 3 days ago
updated 234 days ago
- Truckee,Nevada,CA
- $50 per month
- (12 month contract)
- about 20 days
- "Good Speeds at a good price"
- "Reliability stinks"
- "Another Name Change???"
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Called the Cable Company, Ordered my install, scheduled for 20 days out, tech came with ambit modem (tiny thing) ethernet or usb, took 30 minutes for modem to sync up first time,
Install 59.95
Modem 49.95
3mb/512 without video services 32.95/mo. 26.95/mo with other services
I used to work for the Cable company in Truckee. What ever the name is now.
My preferences for broad band would always be in order of best to slowest. If money had no consideration I would start with FTT*, Cable, DSL, then Wireless, Satelite, and last but not least dialup.
My review of Sudden Link Service would go like this:
Local Call to the Cable company, Friendly Staff, Good Price for broadband.
I wish they would not have to upgrade the equipment so much, there are a lot of interruptions in service, if not for the snow storm, or a car running into a utility pole, but in the middle of a sunny day have the internet and or video services drop for 5 minutes or maybe hours, just wish it would stay on all the time.
This is just an opinion.
Well It has been 5 Years, and I am now with ATT DSL. I had too many disconnects from netflix so I decided to switch. Not Quite as fast,, but it does stay on, sometimes with some extra latency but at least it doesn't just STOP, like Cable.
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Review by bullet087
member for 5.7 years, 944 visits, last login: 1 year ago
updated 2.1 years ago
- Kingwood,Harris,TX
- Contract price not specified.
- "Fast, Reliable service"
- "Got our install date screwed up TWICE"
- "In my area, very good!"
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(I will say "Suddenlink/Cebridge" in this review because despite the fact that it IS Suddenlink, tracert's show that I am still on the Cebridge backbone)
My first foray into "high-speed" internet was Direcway Satellite internet. I do not know what was going through my head when I signed my soul over to them for 2 whole years. After constant downtime, horrible speeds, and high latency, I canceled and began my search for "hard-line" internet.
The only DSL provider in the area is Embarq and the only Cable provider is Suddenlink/Cebridge. Embarq had relatively good prices, but according to them, I was limited to 3mpbs down (don't quite remember the up speed) because of telco distance and the condition of the cables around town.
Being the gamer that I am (I was using my phone's internet, Verizon Broadband Connection, for my PC gaming, which was way better than trying to use it on satellite...), I wanted better speeds. I found the better speed at Suddenlink/Cebridge. Prices were decent in my opinion, so I signed up for the fastest package at the time (5mbps/256kbps).
Then came the worst time I have had with Suddenlink/Cebridge: installation.
When I first called up, they were happy that I signed up and asked me what installation date I wanted. Seeing that I have work, I planned it on a Wednesday. I took off from work that day, waited all day, and NOBODY SHOWED UP.
I called back around 2PM and asked when the installer would be at my house to install. The lady on the other line responded, "We are sorry, but we do not have you down for installation today."
That made me mad. I took an ENTIRE day off of work to wait for someone that NEVER showed up. That is one less day of pay.
I called back the next day and explained the situation to the "well organized" folks at the Suddenlink/Cebridge office. They greatly apologized, and we rescheduled for installation on a Friday of next week.
Lucky for me, it was a company holiday, so I waited, and waited and waited.
And guess what... NOTHING.
I called them back again, told them that nobody showed up for the SECOND TIME.
The lady on the other end explained to me that the installer could not find my house.
Dumbest excuse EVER. After discussing in-depth with the lady about my situation, she apologized (well, looks like they can do that well.) She then offered me 2 months free because of the hassles. I greatly accepted.
I replied to the lady that if an installer did not show up on my doorstep on Monday (which was also a company holiday), that I would just cancel and go with Embarq.
Apparently, they were in a need of $$, so they sent an installer to my house the next day and installed it.
Well hopefully that was the end of the bad times with Suddenlink/Cebridge.
And indeed it was.
After the 2 months, there were no problems, no outages (other that power outages), no throttling, no nothing.
3 months into my service, Suddenlink/Cebridge's DNS servers stopped working (but I had OpenDNS) for a good 30 minutes, but came back up.
That was the only other "problem" I have had so far.
2 months ago, I was happy to find out that Suddenlink/Cebridge DOUBLED my down and up speeds for FREE. I was now getting ~8mbps/512kbps.
What really puzzles me is why is my service so "smooth", when I read a bunch of other reviews about how many problems people have been having with Suddenlink/Cebridge.
Well hopefully the good track record I have with Suddenlink/Cebridge will continue to last.
Update:
Just an update. My modem has been giving me troubles recently and reset every hour. Replaced the modem and everything is good again!
Update (12/22/2009):
Came back from college, only to see that we were switched over from the old Cebridge backbone to the SL backbone. Speeds are horrible, but at least the modem doesn't reset under high loads anymore (which happened between my last update and now, just didn't update this review at the time). Hopefully, they will fix up this mess soon.
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Review by waverunner45
member for 3.6 years, 3 visits, last login: 3.5 years ago
lodged 3.6 years ago
- Atkins,Pope,AR
- $40 per month
- "Always Connected"
- "Packet Loss in games"
- "Alright package"
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i ordered the highest speed possible in the area which is 1mb down 256k up the connection is not that bad at all it just lags on some online games but nothing major.
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Review by drnave23
member for 4.4 years, 17 visits, last login: 3 years ago
lodged 3.9 years ago
- Moweaqua,Christian,IL
- Contract price not specified.
- "Great 2 mb downloads 250 kbs"
- "Terrible 10 minutes latter every day and every time My internet lags from 2mb to 250kbps 24kbs cap"
- "Whats to brag? Thay cap thare users from 2mbps 250kbps all the way down below dsl speeds to 250kbps 21 kbs"
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Dear Suddenlink,
I thank the cable company sucks. When I first get on its fine 2mbps thats 250 kbps. After 10 minutes my high speed goes to hell. It starts to drop from 250kbps all the way down to 24kbps. You liars promised me it would be faster than dsl. You guys put rediculas caps on your cmts systems.
I called the cable service provider thay dispatched a tech thay told me it was working fine. Get this thay told me thay dident know what was going on. DUH?? Thay said The signal to the pole was showing 34bps signal whitch is good. Thay told me thay have a download limit. If I download over 64MB it will drop down below the max speed.
In conclusion of this shitty service,
You guys are scumbags. You guys have this saying well connected what a lie. A technition comes down and says i have to suffer these rediculas bandwidth caps is bullshit. Thare shuld be a 1 gb limit instead of a 60mb limit. How am I suppose to watch my on demand tv shows off the web? I try to watch a full episode of Ugley betty but about 5 minutes into the show the dam thang starts to cut out because the lack of bandwidth.
P.S
I hope the major copanies like comcast or insight buys you thuggs out and thare will be better bandwidth rules.
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Review by genewitch
member for 4.4 years, 71 visits, last login: 111 days ago
updated 3.9 years ago
- Leesville,Vernon,LA
- $43 per month
- about 4 days
- "Er... it gets you on the internet.(good speeds, good times, now)"
- "Weird latency and packet loss issues(modems suck, that's it)"
- "get if you're only into email and nascar pages.(good now)"
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considered fixed wireless, cell wireless, dsl, satellite, and Cable.
Picked cable since i hate phone companies.
My provider is technically suddenlink, but cebridge deals with everything i guess. I've been having a recurring problem with upstream values constantly changing, and the ping times aren't stable. They promised to fix it, but i haven't seen a technician about it yet. I recently got VOIP and it's suffering because of the latency issues.
However, ping times in games are good considering i'm so far away from the servers 99% of the time, download speeds are fast, and the upstream is relatively reliable @ 30-50K/second. It strikes me as a little pricey, but that's what i get for not going with DSL.
Update: ping times have gone to hell in a handbasket in games. My westcoast WoW RAC consistently pings above 200ms these days, and goes to 1500ms around 9pm. It's like satellite, but without all the prestige.
Sold as 3000/256
Average 2900/350
Best 2995/506
worst 212/110
UPDATE FEB 08:
My service is now working flawlessly. I consistently get 18-50ms pings on every online BF2 server, and my data rates are 3000/~500 all day and night. There was a busted box down the road from my house, and it was causing shorts in the bigger hub upstream, evidently a TON of users in my area were having problems, even though there's only a handful of people on that particular node. The thing that pisses me off is that they took 3 months to fully resolve the issue, instead giving me a bunch of nonsense.
Oh well, i'd recommend this, if you have patience and the ability to contact the FCC and BBB offices in your state. they will take care of it for you (and the mere threat of it is enough to get suddenlink's butt in gear over it)
all in all, now that it's working i'd say it's worth what i pay, $42 a month.
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Review by oz_bill
member for 4.1 years, 0 visits, last login: 4.1 years ago
lodged 4.1 years ago
- Colfax,Placer,CA
- $75 per month
- "none"
- "LOUSY uptime, always down, speed barely better than dialup"
- "wish we could at least get DSL"
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Please, someone buy this company and put it out of business or upgrade the coke cans and string they use to carry data and use at least copper wire, if not fiber optic
always goes off and on, every single day
very aggravating
right now at 10:00pm almost
it is maybe hitting 56k
and complex web pages just hang I.E.
sometimes FOR DAYS it goes down
sometimes "only" for an hour or two
never speedy
barely better than 56k dialup
only reasons we stick with them:
satellite not viewable due to trees
DSL not available yet
dial-up speeds are 2400bps
due to line static in the poor quality Verizon land lines
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Review by knoxville129
member for 7.5 years, 3 visits, last login: 2.7 years ago
lodged 4.1 years ago
- Nashville,Howard,AR
- $46 per month
- about 5 days
- "Stable Connection status"
- "Poor bandwidth coming into my town, constant 300kbps or less speeds"
- "Stay away unless you only browse webpages or send and receive email."
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I have had Suddenlink/Cebridge Connections since September. A few years ago before I moved to Washington D.C. for a job Cebridge started offering this service and it was fairly speedy constantly from the reports I read. However, now that I have the service a few years later (AT&T has not turned on a remote terminal that will allow me to get dsl) this is the only broadband that I can get. The first few days that I was online the speed was fine. Then the service started going down hill. There were days that I couldnt load yahoo.com any faster than dailup users can so I called and asked for a tech to come out and look at the modem and lines to see if there was a problem. When the tech showed up I described the problem and told me nothing was wrong with my setup but that I was on a shared network with about 220 other customers and only 2 T1 Lines coming into their office but that a third T1 was on order but there was no ETA on when it would be installed.
Suddenlink/Cebridge sells only one package here as of when I signed up and that was 1mbps download/384kbps upload. I explained to the tech that while I was happy that they have a tech that will be truthful with people who actually know their way around the internet world but was slightly upset as I was paying for 1mbps service and was no longer constantly getting it. I was then told that they can not guarantee the full 1mbps as it is marketed as "Up To 1mbps" meaning they can only guarantee you a connection.
When most of the people of Nashville that is subscribed to Suddenlink/Cebridge are not using their connection I can max out my modem at around 1.1 mbps download, Otherwise it fluctuates rapidly. I have a VOIP (Voice Over Internet Protocal) phone and listen to online radio stations mostly. I can listen to dialup speed stations when the bandwidth gets too bad but my phone is pretty much useless as it requires atleast a 150kbps download AND upload speed to work properly, otherwise it cuts out like you have no signal on a cellphone. However I do have to say that my modem has stayed online since I got the service except for the one time when the whole town's cable went black for around 4 hours for some unknown reason so they atleast have a great uptime.
Bottomline: If you are a hardcore internet user like me that requires stable bandwidth speeds STAY AWAY!! If you can get AT&T dsl instead as when I had it at a old residence a few years ago it was pretty much flawless.
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 Review by Madmax124
member for 10.7 years, 482 visits, last login: 12 days ago
updated 4.2 years ago
- Cabot,Lonoke,AR
- $39 per month
- about 4 days
- "3 meg download. works great."
- "upload speed is only 128 !!!"
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New name change again. Now it's Suddenlink. Working fine for 2 years now.
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Review by RadioactiveG
member for 5.7 years, 4 visits, last login: 4.2 years ago
lodged 4.4 years ago
- Senecaville,Guernsey,OH
- $24 per month
- "Tech support is usually pretty helpful, and they agree that people like the MPAA shouldn't bug them about filesharing."
- "Slow speeds, and random variation in those slow speeds."
- "Avoid."
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At the time, they were the only option for broadband. The monthly price is about $24.00 for what is actually about a 240kb down cap(30KB/s), and somewhere around 200kb up(25KB/s). They've had to replace the cable modem supplied twice, but this third one has lasted well over a year. It usually was a long wait time to actually talk to tech support, but they were generally helpful in fixing problems in their end, but they do go through the simple tasks anyone knows to do. They seem to think that the MPAA, and things like it, shouldn't bug them about filesharing. It was shut off once, but a 2 minute talk with a tech support guy had that resolved(with about 30 minutes of wait time before hand). Generally, avoid.
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