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Review by waverunner45 
Posted: 19 days ago
member for 19 days, 0 visits, last login: 19 days ago
 Atkins,Pope,AR
 $40 per month
 "Always Connected"
 "Packet Loss in games"
 "Alright package"
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i ordered the highest speed possible in the area which is 1mb down 256k up the connection is not that bad at all it just lags on some online games but nothing major.
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Review by bullet087
UPDATED: 58 days ago
member for 2.1 years, 276 visits, last login: a few hours ago
Kingwood,Harris,TX
Contract price not specified.
"Fast, Reliable service"
"Got our install date screwed up TWICE"
"In my area, very good!"
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(I will say "Suddenlink/Cebridge" in this review because despite the fact that it IS Suddenlink, tracert's show that I am still on the Cebridge backbone)
I live in a small town about 30 miles north of Houston, Texas. The development "committee" of this area, however, has "leased" out the entire town when it comes to internet access. The only DSL provider in the area is Embarq, the only Cable internet provider in the area is Suddenlink/Cebridge.
My first foray into "high-speed" internet was Direcway Satellite internet. I do not know what was going through my head when I signed my soul over to them for 2 whole years. After constant downtime, horrible speeds, and high latency, I canceled and began my search for "hard-line" internet.
Like I said earlier, the only DSL provider is Embarq and the only Cable provider is Suddenlink/Cebridge. Embarq had relatively good prices, but according to them, I was limited to 3mpbs down (don't quite remember the up speed) because of telco distance and the condition of the cables around town.
Being the gamer that I am (I was using my phone's internet, Verizon Broadband Connection, for my PC gaming, which was way better than trying to use it on satellite...), I wanted better speeds. I found the better speed at Suddenlink/Cebridge.
Prices were decent in my opinion, so I signed up for the fastest package at the time (5mbps/256kbps).
Then came the worst time I have had with Suddenlink/Cebridge: installation.
When I first called up, they were happy that I signed up and asked me what installation date I wanted. Seeing that I have work, I planned it on a Wednesday. I took off from work that day, waited all day, and NOBODY SHOWED UP.
I called back around 2PM and asked when the installer would be at my house to install. The lady on the other line responded, "We are sorry, but we do not have you down for installation today."
That made me mad. I took an ENTIRE day off of work to wait for someone that NEVER showed up. That is one less day of pay.
I called back the next day and explained the situation to the "well organized" folks at the Suddenlink/Cebridge office. They greatly apologized, and we rescheduled for installation on a Friday of next week.
Lucky for me, it was a company holiday, so I waited, and waited and waited.
And guess what...NOTHING.
I called them back again, told them that nobody showed up for the SECOND TIME.
The lady on the other end explained to me that the installer could not find my house.
Dumbest excuse EVER. After discussing in-depth with the lady about my situation, she apologized (well, looks like they can do that well.) She then offered me 2 months free because of the hassles. I greatly accepted.
I replied to the lady that if an installer did not show up on my doorstep on Monday (which was also a company holiday), that I would just cancel and go with Embarq.
Apparently, they were in a need of $$, so they sent an installer to my house the next day and installed it.
Well hopefully that was the end of the bad times with Suddenlink/Cebridge.
And indeed it was.
After the 2 months, there were no problems, no outages (other that power outages), no throttling, no nothing.
3 months into my service, Suddenlink/Cebridge's DNS servers stop working (but I had Open DNS) for a good 30 minutes, but came back up.
That was the only other "problem" I have had so far.
2 months ago, I was happy to find out that Suddenlink/Cebridge DOUBLED my down and up speeds for FREE. I was now getting ~8mbps/512kbps.
What really puzzles me is why is my service so "smooth", when I read a bunch of other reviews about how many problems people have been having with Suddenlink/Cebridge.
Well hopefully the good track record I have with Suddenlink/Cebridge will continue to last.
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Review by drnave23
Posted: 131 days ago
member for 329 days, 1 visits, last login: 131 days ago
Moweaqua,Christian,IL
Contract price not specified.
"Great 2 mb downloads 250 kbs"
"Terrible 10 minutes latter every day and every time My internet lags from 2mb to 250kbps 24kbs cap"
"Whats to brag? Thay cap thare users from 2mbps 250kbps all the way down below dsl speeds to 250kbps 21 kbs"
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Dear Suddenlink,
I thank the cable company sucks. When I first get on its fine 2mbps thats 250 kbps. After 10 minutes my high speed goes to hell. It starts to drop from 250kbps all the way down to 24kbps. You liars promised me it would be faster than dsl. You guys put rediculas caps on your cmts systems.
I called the cable service provider thay dispatched a tech thay told me it was working fine. Get this thay told me thay dident know what was going on. DUH?? Thay said The signal to the pole was showing 34bps signal whitch is good. Thay told me thay have a download limit. If I download over 64MB it will drop down below the max speed.
In conclusion of this shitty service,
You guys are scumbags. You guys have this saying well connected what a lie. A technition comes down and says i have to suffer these rediculas bandwidth caps is bullshit. Thare shuld be a 1 gb limit instead of a 60mb limit. How am I suppose to watch my on demand tv shows off the web? I try to watch a full episode of Ugley betty but about 5 minutes into the show the dam thang starts to cut out because the lack of bandwidth.
P.S
I hope the major copanies like comcast or insight buys you thuggs out and thare will be better bandwidth rules.
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Review by genewitch
UPDATED: 158 days ago
member for 318 days, 45 visits, last login: 3 days ago
Leesville,Vernon,LA
$43 per month
 about 4 days
"Er... it gets you on the internet.(good speeds, good times, now)"
"Weird latency and packet loss issues(modems suck, that's it)"
"get if you're only into email and nascar pages.(good now)"
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considered fixed wireless, cell wireless, dsl, satellite, and Cable.
Picked cable since i hate phone companies.
My provider is technically suddenlink, but cebridge deals with everything i guess. I've been having a recurring problem with upstream values constantly changing, and the ping times aren't stable. They promised to fix it, but i haven't seen a technician about it yet. I recently got VOIP and it's suffering because of the latency issues.
However, ping times in games are good considering i'm so far away from the servers 99% of the time, download speeds are fast, and the upstream is relatively reliable @ 30-50K/second. It strikes me as a little pricey, but that's what i get for not going with DSL.
Update: ping times have gone to hell in a handbasket in games. My westcoast WoW RAC consistently pings above 200ms these days, and goes to 1500ms around 9pm. It's like satellite, but without all the prestige.
Sold as 3000/256
Average 2900/350
Best 2995/506
worst 212/110
UPDATE FEB 08:
My service is now working flawlessly. I consistently get 18-50ms pings on every online BF2 server, and my data rates are 3000/~500 all day and night. There was a busted box down the road from my house, and it was causing shorts in the bigger hub upstream, evidently a TON of users in my area were having problems, even though there's only a handful of people on that particular node. The thing that pisses me off is that they took 3 months to fully resolve the issue, instead giving me a bunch of nonsense.
Oh well, i'd recommend this, if you have patience and the ability to contact the FCC and BBB offices in your state. they will take care of it for you (and the mere threat of it is enough to get suddenlink's butt in gear over it)
all in all, now that it's working i'd say it's worth what i pay, $42 a month.
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Review by oz_bill
Posted: 233 days ago
member for 233 days, 0 visits, last login: 233 days ago
Colfax,Placer,CA
$75 per month
"none"
"LOUSY uptime, always down, speed barely better than dialup"
"wish we could at least get DSL"
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Please, someone buy this company and put it out of business or upgrade the coke cans and string they use to carry data and use at least copper wire, if not fiber optic
always goes off and on, every single day
very aggravating
right now at 10:00pm almost
it is maybe hitting 56k
and complex web pages just hang I.E.
sometimes FOR DAYS it goes down
sometimes "only" for an hour or two
never speedy
barely better than 56k dialup
only reasons we stick with them:
satellite not viewable due to trees
DSL not available yet
dial-up speeds are 2400bps
due to line static in the poor quality Verizon land lines
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Review by knoxville129
Posted: 235 days ago
member for 3.9 years, 2 visits, last login: 234 days ago
Nashville,Howard,AR
$46 per month
about 5 days
"Stable Connection status"
"Poor bandwidth coming into my town, constant 300kbps or less speeds"
"Stay away unless you only browse webpages or send and receive email."
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I have had Suddenlink/Cebridge Connections since September. A few years ago before I moved to Washington D.C. for a job Cebridge started offering this service and it was fairly speedy constantly from the reports I read. However, now that I have the service a few years later (AT&T has not turned on a remote terminal that will allow me to get dsl) this is the only broadband that I can get. The first few days that I was online the speed was fine. Then the service started going down hill. There were days that I couldnt load yahoo.com any faster than dailup users can so I called and asked for a tech to come out and look at the modem and lines to see if there was a problem. When the tech showed up I described the problem and told me nothing was wrong with my setup but that I was on a shared network with about 220 other customers and only 2 T1 Lines coming into their office but that a third T1 was on order but there was no ETA on when it would be installed.
Suddenlink/Cebridge sells only one package here as of when I signed up and that was 1mbps download/384kbps upload. I explained to the tech that while I was happy that they have a tech that will be truthful with people who actually know their way around the internet world but was slightly upset as I was paying for 1mbps service and was no longer constantly getting it. I was then told that they can not guarantee the full 1mbps as it is marketed as "Up To 1mbps" meaning they can only guarantee you a connection.
When most of the people of Nashville that is subscribed to Suddenlink/Cebridge are not using their connection I can max out my modem at around 1.1 mbps download, Otherwise it fluctuates rapidly. I have a VOIP (Voice Over Internet Protocal) phone and listen to online radio stations mostly. I can listen to dialup speed stations when the bandwidth gets too bad but my phone is pretty much useless as it requires atleast a 150kbps download AND upload speed to work properly, otherwise it cuts out like you have no signal on a cellphone. However I do have to say that my modem has stayed online since I got the service except for the one time when the whole town's cable went black for around 4 hours for some unknown reason so they atleast have a great uptime.
Bottomline: If you are a hardcore internet user like me that requires stable bandwidth speeds STAY AWAY!! If you can get AT&T dsl instead as when I had it at a old residence a few years ago it was pretty much flawless.
Followup comments:  josh_b44231
join:2008-02-10
Ravenna, OH
| Hello I have had Suddenlink for about a year now or over a year this is by far the worst internet you can ever get I am paying for i think 1 mb/s and I only get about 300 something on a good day I will get 400 something They told me my speed is low because of so many people trying to access their network but I don't believe them I think my speed is being capped or something, if I were to recommend someone for this internet I would send them to Aol dialup before I would recommend them to Suddenlink | |
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 Review by Madmax124
UPDATED: 264 days ago
member for 7.1 years, 321 visits, last login: a few hours ago
Cabot,Lonoke,AR
$39 per month
about 4 days
"3 meg download. works great."
"upload speed is only 128 !!!"
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New name change again. Now it's Suddenlink. Working fine for 2 years now.
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Review by RadioactiveG
Posted: 323 days ago
member for 2.1 years, 4 visits, last login: 247 days ago
Senecaville,Guernsey,OH
$24 per month
"Tech support is usually pretty helpful, and they agree that people like the MPAA shouldn't bug them about filesharing."
"Slow speeds, and random variation in those slow speeds."
"Avoid."
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At the time, they were the only option for broadband. The monthly price is about $24.00 for what is actually about a 240kb down cap(30KB/s), and somewhere around 200kb up(25KB/s). They've had to replace the cable modem supplied twice, but this third one has lasted well over a year. It usually was a long wait time to actually talk to tech support, but they were generally helpful in fixing problems in their end, but they do go through the simple tasks anyone knows to do. They seem to think that the MPAA, and things like it, shouldn't bug them about filesharing. It was shut off once, but a 2 minute talk with a tech support guy had that resolved(with about 30 minutes of wait time before hand). Generally, avoid.
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Review by squeaky
Posted: 350 days ago
member for 353 days, 2 visits, last login: 338 days ago
Newllano,Vernon,LA
$56 per month
about 1 days
"It is high speed internet in a rural area"
"Cebridge or Suddenlink does not communicate very well"
"I am happy to have it"
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The $56 a month includes TV also. I got Cebridge broadband the first day it came to Newllano,LA. I guess it has been 3 or 4 years now and in that time there have been a few problems but it has never been down for more than a couple of hours at one time. It seams to work great for months at a time with no problem and then a problem at same time everyday for a few days and then good to go for months at a time. I am right at 3mbs down 300kbs up all the time. I do like cable better than dsl although dsl is not in Newllano I did have dsl in the city before I moved here so I have had dsl with Bellsouth and I say cable internet with this company is better than dsl with that company.
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 Review by linicx
UPDATED: 1 year ago
member for 5.6 years, 1787 visits, last login: 2 days ago
United State
$25 per month
"256/256"
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A couple of months ago I dropped SBC and Dish and signed up with Cox Cable for television and High Speed Internet. Cox worked miracles in the last 5 years and I was more than pleased with the changes. Granted, Cox HSI is not as cheap as DSL, but on the other hand Cox doesn't force unwanted bundling on customers either, at least not yet - but telco bundling is another story. Enter Cebridge Connections.
On May 8, 2006 Cox Communications announced the sale of certain cable properties to Cebridge. Included in the sale are most of what Cox considers smaller systems - cities in the middle states with a population of less than 15,000. Among the areas affected are West Texas, North Carolina, California, Louisiana, Arkansas, Oklahoma, Mississippi and Missouri.
This is where the fun really begins. Cebridge Connections states "they are a major operator of cable television, high-speed Internet, and other advanced services." They are in the process of changing the name of the holding company to Cequel Communications, LLC, while they finalize the purchase of Charter Communications.
Right now Cebridge Communications appears to have a full plate, but, for a company that claims to have experience they are doing a very poor job of managing email. Whether or not Cebridge aka Cequil aka Suddenlink becomes another major purveyor of pricey poor service remains to be seen.
When this company started to take control from Cox, I didn't have service for two days and I haven't had consistent incoming mail service for nearly a month. This is no way for a new company to treat the fickle public if it wants to keep current users happy. If service continues to degrade, as I expect it will, Sudden Link will treated like a footnote in a long line of ISPs that bit the digital dust. For $15 less per month, this company may well see a mass exodus of current Cox customers to the newly recreated AT&T - if they don't pay attention to business. .
I've been through the takeover/startup/major upgrades nonsense from ill-prepared, underfunded ISPs for more than ten years. It's generally a mess that takes months to fix - if it is ever fixed. Please do not ask me to believe that IF Cequil is listed on the NYSE, and IF it has the experience it claims it does, and IF it has a 4,000,000 members strong subscriber base, it cannot fathom how to build a Honey Pot, filter SPAM or redirect mail servers.
Only time will tell how well this company performs in middle America. ln the meantime I'm not going to hold my breath while I wait for Mother Cox to cut the apron strings.
August 25. 2006. Right now it is working pretty good. I will know more when or if this new company will become a self-reliant, stand alone, Internet Service Provider and not a turn key third-party operator. I got conned into signing on to one of those deals before, too. Truthfully, I am looking forward to an outstanding ISP. We earned it; we deserve it. The question is, will we ever get it? Maybe, but probably not from this company.
November 2, 2006. The excha ge between Cox and Suddenlink/Cebridge was pushed back again, This time into November. The only notification we've had so far is to make website backups because users is purging their servers. Wether or not Sudden Link will also provide free web space is just one more of the unknown factors associated with this Cox sale.
December 23, 2006. If I had known in March that Cox sold out to another pseudo ISP that only supports PC users, I would have never switched. If you use Linux, Free BSD, Mac or any other non-PC computer, don't look here for email or support. .
January 17, 2007: Last week I took the BIG plunge. I installed Direct-TV, reduced cable to Basic and the reduced the alleged HSI to 256/256. Guess what??? I didn't notice any difference. In fairness to Cox, I was getting what I was paying for which was 3000/1000. Suddenlink ruined a good system. They dropped cable channels, dropped the HSI speed before Christmas and then hiked prices this month. .
Now that I finally got rid of all the bad products, forced bundling, bald-faced lies and/or horrible customer service I have everything I want, more than I need, and I save a few bicls a month doing it.. The big plus is I am not mad all the time. The only thing left to do now is enjoy it.
Update": June 29, 2007
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The Cebridge higly touted new ISP, Suddenlink, finally arrived. Unfortunately in my area it is a
Sudden and complete disaster. My friends in the tthree connecting states say the same thing. I don't know whether to laugh or cry when local attorneys complain Court TV and Washington Journal is unobtainable while the entertainment talkiwould ng heads like Bill O'Reilly,and the nummerous religous channels are in gteat abundance. What I like Cegrand write idge to know is there are poepleSwho live in the Ozark Mountains who actually read literature, speak well. They didn't learn it from Suddenlink, comic books or church-on-demand television
Sudden Disaster.is somewhat better than dial-up most of the time, but on the other hand sometomes, say around 3am Wednesday morning, speed is outstanding. Elsewise, this company offers a ho-hum srervice with a less than inspiring support staff.
Cebridge is much like the local slum=lords. Once the sulm landlord/owner drain the tenants and the property of all assets, they move on to another sucker.
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