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Review by kb0rpj 
UPDATED: 166 days ago
member for 5 years, 404 visits, last login: 54 days ago
 Trenton,Grundy,MO
 $39 per month
 about 3 days
 "fast, relaible, good local people"
 "price and no DVR"
 "good ISP, despite problems elsewhere"
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so far i've had little to no problems with cebridge, connection is fast, and local staff is friendly, so far only big problem i've had was a 9 hour long outage when a truck ran down a pole, but, that of course, wouldn't be cebridge's fault. signed up for 512k service which was upped to 1mbit, and now they are uppeing that to 3mbit, with a 5mbit option. overall very happy.
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Review by waverunner45
Posted: 1.3 years ago
member for 1.3 years, 3 visits, last login: 1.3 years ago
Atkins,Pope,AR
$40 per month
"Always Connected"
"Packet Loss in games"
"Alright package"
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i ordered the highest speed possible in the area which is 1mb down 256k up the connection is not that bad at all it just lags on some online games but nothing major.
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Review by oz_bill
Posted: 1.9 years ago
member for 1.9 years, 0 visits, last login: 1.9 years ago
Colfax,Placer,CA
$75 per month
"none"
"LOUSY uptime, always down, speed barely better than dialup"
"wish we could at least get DSL"
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Please, someone buy this company and put it out of business or upgrade the coke cans and string they use to carry data and use at least copper wire, if not fiber optic
always goes off and on, every single day
very aggravating
right now at 10:00pm almost
it is maybe hitting 56k
and complex web pages just hang I.E.
sometimes FOR DAYS it goes down
sometimes "only" for an hour or two
never speedy
barely better than 56k dialup
only reasons we stick with them:
satellite not viewable due to trees
DSL not available yet
dial-up speeds are 2400bps
due to line static in the poor quality Verizon land lines
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Review by knoxville129
Posted: 1.9 years ago
member for 5.3 years, 3 visits, last login: 200 days ago
Nashville,Howard,AR
$46 per month
about 5 days
"Stable Connection status"
"Poor bandwidth coming into my town, constant 300kbps or less speeds"
"Stay away unless you only browse webpages or send and receive email."
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I have had Suddenlink/Cebridge Connections since September. A few years ago before I moved to Washington D.C. for a job Cebridge started offering this service and it was fairly speedy constantly from the reports I read. However, now that I have the service a few years later (AT&T has not turned on a remote terminal that will allow me to get dsl) this is the only broadband that I can get. The first few days that I was online the speed was fine. Then the service started going down hill. There were days that I couldnt load yahoo.com any faster than dailup users can so I called and asked for a tech to come out and look at the modem and lines to see if there was a problem. When the tech showed up I described the problem and told me nothing was wrong with my setup but that I was on a shared network with about 220 other customers and only 2 T1 Lines coming into their office but that a third T1 was on order but there was no ETA on when it would be installed.
Suddenlink/Cebridge sells only one package here as of when I signed up and that was 1mbps download/384kbps upload. I explained to the tech that while I was happy that they have a tech that will be truthful with people who actually know their way around the internet world but was slightly upset as I was paying for 1mbps service and was no longer constantly getting it. I was then told that they can not guarantee the full 1mbps as it is marketed as "Up To 1mbps" meaning they can only guarantee you a connection.
When most of the people of Nashville that is subscribed to Suddenlink/Cebridge are not using their connection I can max out my modem at around 1.1 mbps download, Otherwise it fluctuates rapidly. I have a VOIP (Voice Over Internet Protocal) phone and listen to online radio stations mostly. I can listen to dialup speed stations when the bandwidth gets too bad but my phone is pretty much useless as it requires atleast a 150kbps download AND upload speed to work properly, otherwise it cuts out like you have no signal on a cellphone. However I do have to say that my modem has stayed online since I got the service except for the one time when the whole town's cable went black for around 4 hours for some unknown reason so they atleast have a great uptime.
Bottomline: If you are a hardcore internet user like me that requires stable bandwidth speeds STAY AWAY!! If you can get AT&T dsl instead as when I had it at a old residence a few years ago it was pretty much flawless.
Followup comments:  josh_b44231
join:2008-02-10
Ravenna, OH
| Hello I have had Suddenlink for about a year now or over a year this is by far the worst internet you can ever get I am paying for i think 1 mb/s and I only get about 300 something on a good day I will get 400 something They told me my speed is low because of so many people trying to access their network but I don't believe them I think my speed is being capped or something, if I were to recommend someone for this internet I would send them to Aol dialup before I would recommend them to Suddenlink | |
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Review by RadioactiveG
Posted: 2.2 years ago
member for 3.5 years, 4 visits, last login: 2 years ago
Senecaville,Guernsey,OH
$24 per month
"Tech support is usually pretty helpful, and they agree that people like the MPAA shouldn't bug them about filesharing."
"Slow speeds, and random variation in those slow speeds."
"Avoid."
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At the time, they were the only option for broadband. The monthly price is about $24.00 for what is actually about a 240kb down cap(30KB/s), and somewhere around 200kb up(25KB/s). They've had to replace the cable modem supplied twice, but this third one has lasted well over a year. It usually was a long wait time to actually talk to tech support, but they were generally helpful in fixing problems in their end, but they do go through the simple tasks anyone knows to do. They seem to think that the MPAA, and things like it, shouldn't bug them about filesharing. It was shut off once, but a 2 minute talk with a tech support guy had that resolved(with about 30 minutes of wait time before hand). Generally, avoid.
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 Review by linicx
UPDATED: 2.4 years ago
member for 6.9 years, 2112 visits, last login: 1 days ago
United State
$25 per month
"256/256"
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A couple of months ago I dropped SBC and Dish and signed up with Cox Cable for television and High Speed Internet. Cox worked miracles in the last 5 years and I was more than pleased with the changes. Granted, Cox HSI is not as cheap as DSL, but on the other hand Cox doesn't force unwanted bundling on customers either, at least not yet - but telco bundling is another story. Enter Cebridge Connections.
On May 8, 2006 Cox Communications announced the sale of certain cable properties to Cebridge. Included in the sale are most of what Cox considers smaller systems - cities in the middle states with a population of less than 15,000. Among the areas affected are West Texas, North Carolina, California, Louisiana, Arkansas, Oklahoma, Mississippi and Missouri.
This is where the fun really begins. Cebridge Connections states "they are a major operator of cable television, high-speed Internet, and other advanced services." They are in the process of changing the name of the holding company to Cequel Communications, LLC, while they finalize the purchase of Charter Communications.
Right now Cebridge Communications appears to have a full plate, but, for a company that claims to have experience they are doing a very poor job of managing email. Whether or not Cebridge aka Cequil aka Suddenlink becomes another major purveyor of pricey poor service remains to be seen.
When this company started to take control from Cox, I didn't have service for two days and I haven't had consistent incoming mail service for nearly a month. This is no way for a new company to treat the fickle public if it wants to keep current users happy. If service continues to degrade, as I expect it will, Sudden Link will treated like a footnote in a long line of ISPs that bit the digital dust. For $15 less per month, this company may well see a mass exodus of current Cox customers to the newly recreated AT&T - if they don't pay attention to business. .
I've been through the takeover/startup/major upgrades nonsense from ill-prepared, underfunded ISPs for more than ten years. It's generally a mess that takes months to fix - if it is ever fixed. Please do not ask me to believe that IF Cequil is listed on the NYSE, and IF it has the experience it claims it does, and IF it has a 4,000,000 members strong subscriber base, it cannot fathom how to build a Honey Pot, filter SPAM or redirect mail servers.
Only time will tell how well this company performs in middle America. ln the meantime I'm not going to hold my breath while I wait for Mother Cox to cut the apron strings.
August 25. 2006. Right now it is working pretty good. I will know more when or if this new company will become a self-reliant, stand alone, Internet Service Provider and not a turn key third-party operator. I got conned into signing on to one of those deals before, too. Truthfully, I am looking forward to an outstanding ISP. We earned it; we deserve it. The question is, will we ever get it? Maybe, but probably not from this company.
November 2, 2006. The excha ge between Cox and Suddenlink/Cebridge was pushed back again, This time into November. The only notification we've had so far is to make website backups because users is purging their servers. Wether or not Sudden Link will also provide free web space is just one more of the unknown factors associated with this Cox sale.
December 23, 2006. If I had known in March that Cox sold out to another pseudo ISP that only supports PC users, I would have never switched. If you use Linux, Free BSD, Mac or any other non-PC computer, don't look here for email or support. .
January 17, 2007: Last week I took the BIG plunge. I installed Direct-TV, reduced cable to Basic and the reduced the alleged HSI to 256/256. Guess what??? I didn't notice any difference. In fairness to Cox, I was getting what I was paying for which was 3000/1000. Suddenlink ruined a good system. They dropped cable channels, dropped the HSI speed before Christmas and then hiked prices this month. .
Now that I finally got rid of all the bad products, forced bundling, bald-faced lies and/or horrible customer service I have everything I want, more than I need, and I save a few bicls a month doing it.. The big plus is I am not mad all the time. The only thing left to do now is enjoy it.
Update": June 29, 2007
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The Cebridge higly touted new ISP, Suddenlink, finally arrived. Unfortunately in my area it is a
Sudden and complete disaster. My friends in the tthree connecting states say the same thing. I don't know whether to laugh or cry when local attorneys complain Court TV and Washington Journal is unobtainable while the entertainment talkiwould ng heads like Bill O'Reilly,and the nummerous religous channels are in gteat abundance. What I like Cegrand write idge to know is there are poepleSwho live in the Ozark Mountains who actually read literature, speak well. They didn't learn it from Suddenlink, comic books or church-on-demand television
Sudden Disaster.is somewhat better than dial-up most of the time, but on the other hand sometomes, say around 3am Wednesday morning, speed is outstanding. Elsewise, this company offers a ho-hum srervice with a less than inspiring support staff.
Cebridge is much like the local slum=lords. Once the sulm landlord/owner drain the tenants and the property of all assets, they move on to another sucker.
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Review by Assassinx
Posted: 2.6 years ago
member for 2.7 years, 320 visits, last login: 7 days ago
Bishop,Inyo,CA
$39 per month
about 1 days
"Try to help But can't"
"Always haveing problems/Support doesn't know anything/Never advertised speeds."
"Stay away"
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Well when we first moved here Cebridge connections was the service that we ordered for 39$ a month. But since we had problems with lag/always had problems and a constant slow speed, we thought moveing to a business connection would help...99$ month. So we tried it the following month With no luck whatsoever and a big hole in my pocket.
Whenever downloading something it would always Instantly drop down to 30kbs IF we were lucky to even get going at all.
Order to install was fast and was up in 2 days since they had to run new lines to our house. the Equipment worked but thats pretty much it...it was standard and nothing special.
Went with Static IP for business(didn't help) dynamic IP too for regular service(Just as bad)
Just stay away from them if possible They WAY oversell their Speeds and it ALWAYS has problems with tech support saying they can help when they obviously don't.
Followup comments: Assassinx
join:2007-03-14
Bishop, CA
2 edits | Forgot to add we ordered 1.5mb down/512mb up service. Just forgot to add the speed we ordered which WE NEVER got...(1.5mb/512mb)
Also switched to Verizon online DSL after 4 months of Cebridges CRAPPY service.
Never had any trouble with Verizons DSL. | |
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Review by Nathan2
Posted: 2.9 years ago
member for 6.9 years, 167 visits, last login: 2.9 years ago
San Augustine,San Augustine,TX
$49 per month (month by month)
about 365 days
"Well at least it's something"
"Throttled connection, non-existent customer service"
"Look elsewhere if you have ANY choice"
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We moved here right as cebridge took over for Cox...we called for service and was told it wasn't available (cable either even tho the house already had basic cable).
Eventually we got service and a "professional" install from a guy who wore out the line "GitRdone" to the point I told him if he used it again I'd ask him to leave. Besides the $1,500 damage done to the antique windows in the house (yes the installer drilled thru the casings on the windows to run the cable thru from outside on a home on the historic register) we eventually got it hooked up. It didn't work for the first few days so I called in and had to give the lady the modem number again and when I asked why she said "Oh that installer can't read and gave me the wrong numbers". Minutes later it was fixed.
Ever since if you download anything for more than 5 minutes your connection gets throttled to 25k - and by 25k I mean yes half of a dialup conneciton. After 3 hours or so it's released and you can download again for another 5-10 minutes.
They are Suddenlink now and when the change took place I called and asked about it again. I was told cebridge didn't offer internet/cable in my area even tho I currently had it and I was already getting new bills with their name on it.
After 3 months of calling they finally decided why yes I actually did have service with them. They tried to sell me an upgrade but they can't even give me what I pay for.
Email? Oh yeah when we first signed up we were told to call XXX number to set up email. After 10 months I still have to use a free webservice because I either get someone who doesn't know how on the phone or says they can't do it over the phone....
So one day the mailman knocks on my door and I get a registered letter from Suddenlink...hmmm this odd.
Turns out they lost my payment check when it FELL OFF THEIR TRUCK in downtown Dallas and the driver didn't stop to recover the BAGS of checks and kept driving. Yadda Yadda their sorry and oh yeah I should check my credit often now to stop identify theft.... NICE and oh yeah it fell off the truck 3 months ago but our lawyers decided it would be ok to wait and tell you now.
Get the picture? I've yet to ever even approach half of my paid for speed. Want to download something that takes longer than 5 minutes? Good luck on 1/2 dial up speed.
Here's the kicker. The idiot installer moved down the street from me and parks his truck with a big SUDDENLINK sign on the side and has a big Dish Network dish in his front yard now.....that should tell you something.
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 Review by Bada Bing
Posted: 3.2 years ago
member for 8.5 years, 4668 visits, last login: a few hours ago
Fort Gay,Wayne,WV
$39 per month
"At least it's broadband when it works"
"After Suddenlink bought out Charter in 8/06 it went downhill."
"Going with Verizon 7.1/768 plan soon"
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Well it was a Charter sell out to Cebridge/Suddenlink in Aug 2006. Right after I received my first bill from Suddencrap it was $12.00 higher than Charter and the service went downhill. In less than 3 weeks my TV service went out 4 times and one for 8 hours. My internet goes out a few times a day and 5 time for over 5 hours. I'm paid up to 10/02/2006. I'm now in the process of getting Verizon 7.1/768 business plan for $79.95 or at least the 3/768 res plan for $29.95. I had Verizon at my biz for over a year and no problems. Even with Charter I had no problems and good speeds. When I first heard of Charter selling I knew this crap would happen.
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Review by nunpoom
Posted: 3.2 years ago
member for 3.2 years, 6 visits, last login: 90 days ago
Leesville,Vernon,LA
$35 per month
about 2 days
"Nice people, Helpful Customer Service, and Fast Installation"
"Throttle Connection, Unstable Connectivity, Lame Modem"
"Thought it was good, I guess it was just a dream"
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Just moved here to Leesville LA month ago and been trying to find all the telco, internet, cable for our housing. Finally after running around, stealing yellowpage from a neighbor, I finally found 2 ISP, 1 Cable, 2 or more phone services. It was either Cebridge or Bellsouth for internet. I checked the Bellsouth and the price was a little higher than Cebrige. $33 1.5Mbps/256Kbps for Bellsouth and Cebridge I think they having a new hi-speed promo or something it was 3.0Mbps/256Kbps for $30 (total bill is $75, $45 for TV). So, I went to the local store and get everything hook up. The cable tech guy came in 2 day later, got tv cable on in no time and gave me this shitty no-name brand modem for my computer. I never ask him what's the brand for the modem cuz I was busy checking channel on TV! Anyway, I found out later that the modem is AMBIT U10C004 Cable Modem that comcast used to use ages ago. Despise the lame modem, but it was working fine....
When I first test this connection on dslreports, my connection got to around 1Mbps/300kbps or something I didn't write it down because it still not stable and it seem to get differnt result everytime I tested. After I use the connection to the max say about 10 MIN the connection starting to slowdown, the DL rate was declinding rapidly. It was like hell, everything is freaking slow like dial-up. So, I test the connection again and this time it went down to 474kbps/179kbps. WTF?! Well, I figure it might be unstable it at first since it was the first day, so I waited 1 more day. The Next day... yea you can guess it... it STILL going up and down. So I call up the tech support.
Here the thing about this shitty ISP. They moniter you like hell, yes, even the guy that speaking to me knew I dling some crap off the internet, then he tell me some stupid excuse. He told me Cebridge got this throttling system thing to prevent an outbreak of a virus, so if you ACUTALLY use all of the Bandwidth that you PAYING for you will got cap down to a really really slow connection. You have to stop downloading for about 2 or 3 hour to have your speed back up at for what you paying for.!!! Well, isn't that suck.
I guess I'm gonna try BELLSOUTH next week when my phone get activate. Hope Bellsouth will not be a bastard as Cebridge is.
PS. The speed never stay stable at 3Mbps, even I didn't dl anything all day, it still going up and down around 100KB/s - 350KB/s DL. I guess it was ok if you only used for surfing the web. The throttled speed is at 60KB/s DL CAPPED and you got an outburst to unstable 350 for about 3 min. then if you still dling stuff it'll go back to 60KB/s. I dunno about UL since I don't really want to waste time for it anymore -_- Goodbye Cebridge or should I say: Goodbye Suddenlink the shitty corp who brought cox and formerly known as CC.
Followup comments: 
sdfghj
@cebridge.net
| Cebridge is garbage PS. The speed never stay stable at 3Mbps, even I didn't dl anything all day, it still going up and down around 100KB/s - 350KB/s DL. I guess it was ok if you only used for surfing the web. The throttled speed is at 60KB/s DL CAPPED and you got an outburst to unstable 350 for about 3 min. then if you still dling stuff it'll go back to 60KB/s. I dunno about UL since I don't really want to waste time for it anymore -_- Goodbye Cebridge or should I say: Goodbye Suddenlink the shitty corp who brought cox and formerly known as CC.
Same issue | |
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hdjalhfl
@cebridge.net
| monitoring your downloads If they try to give you a hard time about downloading, do this: Ask his name. Then say, "Well, name, how's about after we get finished here you transfer me over to accounting and I tell them you convinced me to drop my service plan down to a more basic one? That should shut him/her up. | |
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