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Review by bullet087 
UPDATED: 1 year ago
member for 3.5 years, 791 visits, last login: 1 days ago
 Kingwood,Harris,TX
 Contract price not specified.
 "Fast, Reliable service"
 "Got our install date screwed up TWICE"
 "In my area, very good!"
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(I will say "Suddenlink/Cebridge" in this review because despite the fact that it IS Suddenlink, tracert's show that I am still on the Cebridge backbone)
I live in a small town about 30 miles north of Houston, Texas. The development "committee" of this area, however, has "leased" out the entire town when it comes to internet access. The only DSL provider in the area is Embarq, the only Cable internet provider in the area is Suddenlink/Cebridge.
My first foray into "high-speed" internet was Direcway Satellite internet. I do not know what was going through my head when I signed my soul over to them for 2 whole years. After constant downtime, horrible speeds, and high latency, I canceled and began my search for "hard-line" internet.
Like I said earlier, the only DSL provider is Embarq and the only Cable provider is Suddenlink/Cebridge. Embarq had relatively good prices, but according to them, I was limited to 3mpbs down (don't quite remember the up speed) because of telco distance and the condition of the cables around town.
Being the gamer that I am (I was using my phone's internet, Verizon Broadband Connection, for my PC gaming, which was way better than trying to use it on satellite...), I wanted better speeds. I found the better speed at Suddenlink/Cebridge.
Prices were decent in my opinion, so I signed up for the fastest package at the time (5mbps/256kbps).
Then came the worst time I have had with Suddenlink/Cebridge: installation.
When I first called up, they were happy that I signed up and asked me what installation date I wanted. Seeing that I have work, I planned it on a Wednesday. I took off from work that day, waited all day, and NOBODY SHOWED UP.
I called back around 2PM and asked when the installer would be at my house to install. The lady on the other line responded, "We are sorry, but we do not have you down for installation today."
That made me mad. I took an ENTIRE day off of work to wait for someone that NEVER showed up. That is one less day of pay.
I called back the next day and explained the situation to the "well organized" folks at the Suddenlink/Cebridge office. They greatly apologized, and we rescheduled for installation on a Friday of next week.
Lucky for me, it was a company holiday, so I waited, and waited and waited.
And guess what...NOTHING.
I called them back again, told them that nobody showed up for the SECOND TIME.
The lady on the other end explained to me that the installer could not find my house.
Dumbest excuse EVER. After discussing in-depth with the lady about my situation, she apologized (well, looks like they can do that well.) She then offered me 2 months free because of the hassles. I greatly accepted.
I replied to the lady that if an installer did not show up on my doorstep on Monday (which was also a company holiday), that I would just cancel and go with Embarq.
Apparently, they were in a need of $$, so they sent an installer to my house the next day and installed it.
Well hopefully that was the end of the bad times with Suddenlink/Cebridge.
And indeed it was.
After the 2 months, there were no problems, no outages (other that power outages), no throttling, no nothing.
3 months into my service, Suddenlink/Cebridge's DNS servers stop working (but I had Open DNS) for a good 30 minutes, but came back up.
That was the only other "problem" I have had so far.
2 months ago, I was happy to find out that Suddenlink/Cebridge DOUBLED my down and up speeds for FREE. I was now getting ~8mbps/512kbps.
What really puzzles me is why is my service so "smooth", when I read a bunch of other reviews about how many problems people have been having with Suddenlink/Cebridge.
Well hopefully the good track record I have with Suddenlink/Cebridge will continue to last.
EDIT:
Just an update. My modem has been giving me troubles recently and reset every hour. Replaced the modem and everything is good again! +1 for Suddenlink ^_^
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Review by genewitch
UPDATED: 1.7 years ago
member for 2.2 years, 50 visits, last login: 1.1 years ago
Leesville,Vernon,LA
$43 per month
 about 4 days
"Er... it gets you on the internet.(good speeds, good times, now)"
"Weird latency and packet loss issues(modems suck, that's it)"
"get if you're only into email and nascar pages.(good now)"
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considered fixed wireless, cell wireless, dsl, satellite, and Cable.
Picked cable since i hate phone companies.
My provider is technically suddenlink, but cebridge deals with everything i guess. I've been having a recurring problem with upstream values constantly changing, and the ping times aren't stable. They promised to fix it, but i haven't seen a technician about it yet. I recently got VOIP and it's suffering because of the latency issues.
However, ping times in games are good considering i'm so far away from the servers 99% of the time, download speeds are fast, and the upstream is relatively reliable @ 30-50K/second. It strikes me as a little pricey, but that's what i get for not going with DSL.
Update: ping times have gone to hell in a handbasket in games. My westcoast WoW RAC consistently pings above 200ms these days, and goes to 1500ms around 9pm. It's like satellite, but without all the prestige.
Sold as 3000/256
Average 2900/350
Best 2995/506
worst 212/110
UPDATE FEB 08:
My service is now working flawlessly. I consistently get 18-50ms pings on every online BF2 server, and my data rates are 3000/~500 all day and night. There was a busted box down the road from my house, and it was causing shorts in the bigger hub upstream, evidently a TON of users in my area were having problems, even though there's only a handful of people on that particular node. The thing that pisses me off is that they took 3 months to fully resolve the issue, instead giving me a bunch of nonsense.
Oh well, i'd recommend this, if you have patience and the ability to contact the FCC and BBB offices in your state. they will take care of it for you (and the mere threat of it is enough to get suddenlink's butt in gear over it)
all in all, now that it's working i'd say it's worth what i pay, $42 a month.
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Review by nucrash
Posted: 3.6 years ago
member for 3.6 years, 0 visits, last login: 3.6 years ago
Maryville,Nodaway,MO
$52 per month (12 month contract)
about 3 days
"Most Bang for your Buck."
"Most of the year Oversold to College Students"
"Cheapest Broadband Solution"
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After using DIRECWAY, Sprint DSL, and Cable, Cable was the fastest for the amount of money. However, if you want a stable solution where you are guaranteed the amount of bandwidth you need, I would highly recommend Sprint DSL. DirecWAY and other satellite solutions are only good if you are in remote locations and willing to dole out the cash.
I am still debating on whether or not to switch back to DSL based on the stablity of the connection.
Back to Cable. Being in a small college town, the majority of the cable cable users are college students that flood the network and make it hard for others to get acceptable transfer speeds. One client of mine is still having issues with the local cable company trying to get a good steady stream to another country to talk to his family.
Connection is around 3 mbps down and 384k up. Speeds are available at 5mbps and better.
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Review by txcabltech
Posted: 3.9 years ago
member for 3.9 years, 2 visits, last login: 3.8 years ago
Mesquite,Dallas,TX
$35 per month
"great speed, pretty reliable, cheapest broadband option for the service"
"back up lines run WAY TOO SLOW"
"I couldn't be happier unless i got another free upgrade"
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I am in Dallas and both do installs for Cebridge as well as use their
service......over all I am incredibly pleased with the service.......a year
ago when I signed up 1 meg was the top svc and since then I have been
upgraded 2 times for free from 1 to 3 to 5 at no charge, there is even now =
a
7 meg although from experience I can tell you that if you are going for
advertised vs. actual speed you will get a higher percentage of the
bandwidth you are paying for at the 5 meg, I generally see about
4.5..........that being said I saw for the first time the other day a
circuit maxing out and for about 2 minutes a 7 meg connection ran under 1
meg, but after that it ran at 4.7 and it was at the most maxed time I coul=
d
think of (christmas break in a system where dsl is unavailable and the
subscriber base has quadrupled in a year). Since I also use vonage as my
primary phone I am perhaps a lttle more seriousl about my bandwidth and my
upstream provisioned at 256k usually tests near 290 to 310. Mix all this
with Cebridge being cheaper than any cable provider and the actual speed
being double what sbc's advertised speed is....... I don't think it can be
beaten in my area.
--
Daman Garrison
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Review by billmc
UPDATED: 3.9 years ago
member for 8.4 years, 130 visits, last login: 203 days ago
Porter,Montgomery,TX
$54 per month
about 2 days
"Internet Service has been good"
"Customer Service Sucks"
"Not too bad for 5 Mbps service"
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Usually have pretty good connection speeds. Have not really experienced any slow connections unless they have done something wrong on their end.Seems to have trouble everytime they have an outage they have problem with my connection coming backup. They usually have to send someone to the pole to redo the connection. Tech support can be a problem if you do not get the right person to help you.Speed ordered was 2mbps. Shortly after word they increased the speed to 5 mbps and 512 up. Customer Service has taken a nose dive. I had a service call for the cable side of my connection and they pulled a no show. After sitting and wasting an entire day waiting on them I called to see what happened. They rescheduled the call for two days later. They did not call and confirm or anything. The only way I knew what had happened was the automatic line had stated my service call had been moved. They do not even offer anything for their poor service. Unfortunately competition in my area is non existent.
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Review by amenthes
Posted: 3.9 years ago
member for 4.9 years, 20 visits, last login: 262 days ago
Truckee,Nevada,CA
$24 per month (month by month)
about 12 days
"Speed seems very good so far, excellent customer service."
"Billing seems to be a bit shaky"
"So far, an excellent service."
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Just moved up to Truckee, and was very pleased to learn that broadband was available where I'll be living. I've had SBC DSL for the past few years, and have grown accustomed to near perfect internet service with great speeds. So far the Cebridge connection has rivaled if not surpassed my DSL connection. It was rated at "Up to" 3 Mbit/768 Kbit, I usually got around 2.5Mbit/300Kbit. The Cebridge connection is rated at 3 Mbit/512 Kbit, and I'm getting 2.9Mbit/400Kbit. So far, better than DSL. Usage in my area seems to be almost non-existant, I've noticed almost no speed difference at any time of day.
I was pleased to learn that when I call their CA/NV 800 number, I actually get the Truckee Office. I can't tell you how long its been since I've dealt with a company that does business out of a local office.
I chose to buy my own modem, having heard horrer stories about leased cable modems, and decided on the Motorola Surfboard 5120. I plugged the modem in the night before the install was scheduled (existing cable TV service), and to my surprise, it immediately synced up and said it was online. Sure enough I plugged my laptop in and I was in business. The next morning I called to let them know that everything was working, and that they really didn't need to send a technician out to do the "install" unless they wanted to. Sure enough they looked in their system, saw the modem connected and cancelled the "install" appointment. It's very nice dealing with a company that doesn't question users ability to properly plug something in.
The only negative, and it really isn't, to report is the billing. I was told that the billing cycle had already closed when my service was installed, and I wouldn't actually receive a paper bill the first month, but I should still send a payment. The customer service rep gave me the account number, amount due, etc, and suggested I pay it. She said I could wait till the next billing cycle, but that would cut into the 30 day grace period for the first months bill. Not quite sure how this is my problem, but I went ahead and made the payment anyway. At least they were very nice about it and completely honest!
I'll update this after a few months of service and see if I'm still as pleased!
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Review by lisakson
Posted: 4.4 years ago
member for 4.7 years, 3 visits, last login: 229 days ago
Russellville,Logan,KY
$51 per month
"Reliable, Fast!!!"
"A few problems during startup"
"Excellent!!!"
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I live 1 mile past the range of BellSouths DSL service. From what I can see, BellSouth has no intentions of expanding the service here. Cebridge was a godsend.. Startup was a little bumpy, but that was due to faulty hardware on the poll. Once it was fixed, everything worked great. Although its not as fast as DSL it is MUCH better then dial-up. Speeds are always close to the advertised max download speed.
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