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Review by xexx See Profile

  • Location: Aledo, Parker, TX, USA
  • Cost: $62 per month
  • Install: about 23 days
Broadband in the boondocks, no download cap
very few, other than waiting 23 days for install
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:

Had some speed problems which are fixed now.

The packages are more as follows:

Pay for "up to 5Mbps," get 2.5Mbps
Pay for "up to 2.5Mbps," get 1.3Mbps

Why don't you just be upfront about the speeds? That whole burst stuff is crap, giving 5Mbps for 5 seconds max does not make that the speed of the connection.

On the plus side, ping is good and low ping first person shooters are great.

»www.speedtest.net/result ··· 8057.png

member for 19.5 years, 960 visits, last login: 122 days ago
updated 14 years ago


SkybeamTX
Premium Member
join:2003-09-17
Weatherford, TX

SkybeamTX

Premium Member

Ping Times.

We know and love our gamers. We will be upgrading our backhaul to your area. You will see more consitant ping times in the very near future.

Please let us know, if not.
iansltx
join:2007-02-19
Austin, TX

iansltx

Member

Network?

What network is Unite using, out of curiosity? You can probably tell by running a traceroute to Google or somewhere else...

Skybeam8
join:2010-01-25
Weatherford, TX

Skybeam8

Member

Speed Issues

Please PM me your account information so I can look into this issue for you. thank you.

Review by Gauger See Profile

  • Location: Weatherford, Parker, TX, USA
  • Cost Contract price not specified.
Speeds
Having to get the RIGHT person for tech support
I am very pleased once all the bugs finally got worked out

The user on this site I have to commend on getting my service where it should be has been "Skybeam". He was very helpful and got my equipment changed and my speeds went from about 1Mbps down-.5 Mbps up to 7.71 Mbps-2.43Mbps. Needless to say I know Unite has the capabilities to be a good internet provider if you can get someone in their tech department to listen. I found that person and now am very satisfied with my speeds. I waited to post this for a couple of weeks until I saw that the speeds were going to be consistent and they have been. I will be following up on this topic if anything changes. I would recommend them now to anyone looking for an internet provider.

Thank You Skybeam

member for 23.2 years, 31 visits, last login: 14 years ago
lodged 14 years ago


Skybeam8
join:2010-01-25
Weatherford, TX

Skybeam8

Member

RE

Glad to hear the service is working so well! Just to clarify for people reading the post, Unite Wireless has merged with Skybeam, and that is why the account name does not match the company. If anyone out there is having issues or questions please feel free to either message this account or to call our customer care line at 1 866 411 3278.
fishingrod4
join:2010-04-08
Poolville, TX

fishingrod4

Member

Unite Wireless/Skybeam very unreliable service

Unite Wireless "merged" with Skybeam back in September 2009. I had been a customer since 2007, and everything had been fine until recently. My speed has been up and down for months. I called, and while I was on the phone the guy made some changes and instantly my DL and UL went to about 5 mbps and 2 mbps. I honestly didn't expect this much. I lasted about 2 weeks. Now, my speed and latency (I play games online) are usually horrible. Customer service says parts for the tower are in the mail. The truth is, good WISPs STOCK spare parts. There network is oversold. I called tonight to cancel. Save your money

Review by Locoman See Profile

  • Location: Weatherford, Parker, TX, USA
  • Cost: $45 per month (24 month contract)
  • Install: about 10 days
Stable connection, responsive customer service
The guys at work with their fancy Verizon FIOS uber-net laugh at my puny excuse for broadband.
Unitewireless is the only broadband provider in my town, so it's a good thing I'm happy with it.
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:

Surprisingly reliable wireless broadband.

This is a professional outfit with excellent customer service. They use Motorola Canopy hardware, using 900MHz and 2.4GHz bands (they may have rolled out 5GHz equipment, but I don't know). My transceiver uses the 2.4GHz band, and I did have some interference problems early on that turned out to be caused by a neighbor's wireless RCA wireless A/V transmitter.

But before I figured out the source of the interference, the tech support guys worked tirelessly and patiently with me to try to get the problem solved. They understood the equipment and actually tried to troubleshoot the problem rather than simply throwing parts at it haphazardly. It was dumb luck that I discovered that my neighbor's problem with his A/V transmitter correlated with my connection problems, I can't blame the technical support staff since it was such an intermittent problem (the A/V transmitter was only turned on when my neighbor wanted to watch TV in his bedroom, and there was no predicting when it would go haywire).

Also, the installation was very well done. The installer ran the ethernet cable through the attic and down an interior wall and used a backing bracket to fasten the wall plate (unlike the Dish installer who cut the hole too big, so only half the screw threads actually cut into the drywall, so the plate popped off the first time I unplugged the coaxial cable).

I got the 1Mbps down / 256Kbps package for something like $40/month. The published guaranteed sustained throughput is 256Kbps down / 256Kbps up, but I've never seen download speeds drop below 800Kbps, and every speed test I've done has had results ranging from 900Kbps to 1.2MBps. Latency is a bit too high for playing shoot 'em up games over the Internet, but that's what I get for getting the cheapest package.

Very happy with the service, which is a good thing since my only other option is dial-up (well, there is another wireless broadband provider, but I only know of them from people who dropped them to switch to Unitewireless).

member for 16.7 years, driveby review (so far)
lodged 16.7 years ago