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Review by cappaberra 
Posted: 1.2 years ago
member for 2.4 years, 13 visits, last login: 1.1 years ago
 Long Beach,Los Angeles,CA
 $130 per month (12 month contract)
 Covad
 "excellent/knowledgable customer service, reliable, admits to faults when they happen"
 "none!"
 "Excellent service that I would recommend to anyone!!!"
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The only reason I'm moving away from LaunchNet is that Verizon FiOS is available now in my area. I _love_ LaunchNet and highly recommend them. I had the ADSL2+ 15Mb/1Mb package, and had reliable/expected speeds.
I have a program that keeps track of any unplanned downtime.... here's the breakdown: ~880 days of monitoring, ~6.5 days of total downtime, the longest outage was for "1 day, 3 hours, 31 seconds on Sun Feb 10th, 2008". So, based on those statistics, you get 99.252% uptime, which isn't too bad for a residential service! Go LaunchNet!!!!
I did have some issues with getting the service initially installed, but it wasn't LaunchNet's issue, it was a "battle" between Covad and Verizon. So, I'm not counting that in this review. Your local carrier will determine your install experience (for the most part). The times where LaunchNet was involved were very smooth.
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Review by ragarwal74
Posted: 4.1 years ago
member for 4.1 years, 0 visits, last login: 4.1 years ago
Silver Spring,Montgomery,MD
 Business customer
$80 per month
 about 8 days
Verizon
CLEC party: Covad
"Excellent Customer Service and Support"
"None."
"No nonsense reliable connectivity in less than 2 weeks."
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After being fed-up with paying an arm and a leg for dedicated connection, I found LaunchNet.com here on broadband reports. It's been a pleasure to deal with them.
I have Naked DSL with static IP addresses with them on 2 different office locations.
They got me connected with 5 static IP address (and a WiFi router) in mere 8 days. I was completely surprised by the amount of free tech support they offer to get you up-and-running. While other companies put you on hold for ages (and then their tech support guys are incompetent), LaunchNet.com folks (Garth rocks!) answer their phone personally (no machine!!! Thank God).
I got my connection up and running on the first office and I was so impressed by their level of service that we then asked them to connect my dad's office as well. We are a small tax and accounting firm and it been nice to talk to someone who helped us with computer/network glitches along the way.
YES THEY KNOW WHAT LINUX IS! (and their Netopia router works well).
I can't say enough good things about these guys. You can call me (Raj) personally to verify my good experience with Launchnet.COM (my office info at www.refundplan.com).
I wish their Netopia routper had "G" capability, but oh well.
These guys ROCK!
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Review by dafzippy
Posted: 4.2 years ago
member for 4.2 years, 0 visits, last login: 4.2 years ago
Los Gatos,Santa Clara,CA
$79 per month (12 month contract)
about 7 days
Verizon
"Knowledgable!! Easy to talk with, great customer service. Quick set up!!"
"none"
"Easy to work with and an plus to NOTsupport the Big Guys"
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Explained all the in's an out's of each type of service. My 6 meg line came with 1 static IP. Not aggressive to "sell me" and explained all that was going to occur for my set up which occurred within 7 days. I got in on a promo of FREE install with a Netopia wireless router.
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LaunchNet
